Cutshort logo
Gainsight
Gainsight cover picture
Founded :
2009
Type :
Services
Size
Stage :
Raised funding

About

Gainsight’s innovative customer-centric technology is driving the future of customer success. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do.
Read more

Connect with the team

Profile picture
Tejaswini Bande
Profile picture
Sandy Dontharaju
Profile picture
Soumya Malladi

Company social profiles

N/A

Jobs at Gainsight

Gainsight
at Gainsight
3 recruiters
Soumya Malladi
Posted by Soumya Malladi
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Hyderabad
7 - 12 yrs
₹19L - ₹22L / yr
Help desk management
IT operations
Customer Success
Adobe
Workday
+13 more
Gainsight is fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London and India.Job DescriptionWorking with the IT Operations Manager; the IT Help Desk Manager is primarily responsible for the day-to-day management of the IT Department’s Help Desk. As the IT Help Desk Manager, you will provide extraordinary leadership & management needs for our growing team. You will have a love for technology and operational excellence. You should be an excellent communicator, leader, decision maker, and driver of solutions who excels in a fast-paced environment and provides unparalleled support to our end user base. Responsibilities:Run the global help desk team and evaluate performanceEnsure all support requests/inquiries are responded to and resolved in a timely fashion, and follow up with end users to identify areas of improvementLead, mentor, and assist local/global team members to deliver quality supportEvaluate current ticketing system. Recommend improvements or replacement optionsEstablish standard/global methodologies through the entire technical support processBuild and maintain a training program for internal end users and IT department users Knowledge, Skills, and Abilities necessary to perform essential job functions:Familiarity with common operating systems (macOS, Windows 10, Linux, as well as some iOS and Android) and software suites (G Suite, MS Office, Teleconferencing solutions).Ability to quickly learn new technologies and provide technical support and user trainingStrong team building and working skills across geographically dispersed teamsProficient at setting strategies to move the organization forward, setting goals, crafting and implementing action plans, and evaluating the process and resultsCompetency in project management and effective management of resources in the execution of multiple projectsEfficient at multitasking in a diverse and demanding environmentExcellent written and verbal interpersonal skills – must be able to communicate fluently in English both verbally and in writingRequirements:Bachelor's degree or equivalent business or relevant field experienceMinimum of 8 to 10 years of hands-on experience in an IT support or technical environmentMinimum of 5 years of Team Lead/Manager experienceMinimum of 4 years of hands-on Help Desk management experienceSelf-starter eager to take on new challenges at a growing, cloud-based companyPreferred:Industry recognized certificationsExperience working in a decentralized multi-site organization
Read more
Gainsight
at Gainsight
3 recruiters
Tejaswini Bande
Posted by Tejaswini Bande
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Hyderabad
4 - 10 yrs
₹5L - ₹10L / yr
skill iconJava
J2EE
EJB
Hibernate (Java)
Spring
+1 more
B2B companies have dramatically accelerated customer acquisition efforts by employing technology such as Salesforce.com, Marketo and Eloqua. But as more businesses are paid over time, customer acquisition is merely the beginning of the story. That’s why customer-driven enterprises are using Gainsight, the leading Customer Success Management solution, to proactively manage retention, reduce unexpected churn and identify upsell opportunities by leveraging “big data” analytics across sales data, usage logs, support ticket, surveys and other sources of customer intelligence.
Read more
Gainsight
at Gainsight
3 recruiters
Sandy Dontharaju
Posted by Sandy Dontharaju
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Bengaluru (Bangalore)
8 - 12 yrs
₹14L - ₹26L / yr
Object Oriented JavaScript (OOJS)
saas
skill iconJavascript
Gainsight is a leader in CSM world, we are looking out for someone who can join our team to write JS libraries and add new functionalities to our SaaS based data platform. We have a team in BNG who focus on Data platform development (highly scalable & multi-tenant platform) enabling us to us Predictive Analytics & build API's on top of it. Please drop me a note if you are interested, I will be happy to give you a call to discuss more on this...
Read more
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo

Similar companies

Bhanzu cover picture
Bhanzu's logo

Bhanzu

https://bhanzu.com
Founded
2019
Type
Services
Size
1000-5000
Stage
Profitable

About the company

Bhanzu is a revolutionary math-learning platform that is dedicated to inspiring learners to pursue careers in math and STEM fields. With a mission to eradicate global math phobia, Bhanzu is changing the way students perceive math for a better world. The platform offers a comprehensive range of math courses, designed to cater to learners of all ages and skill levels.

Jobs

15

Expound Technivo cover picture
Expound Technivo's logo

Expound Technivo

http://www.expoundtechnivo.com
Founded
2018
Type
Products & Services
Size
100-1000
Stage
Bootstrapped

About the company

Expound is a leading SAP silver Partner Service provider offering full spectrum of SAP services to cater to varying business demands & needs. Expound provides a flexible and cost effective suite of SAP services that ensures your investments in SAP deliver the highest value. Founded in 2018, Expound is a global IT firm focused on providing best in class SAP services like SAP ERP Implementation, SAP Upgrade, SAP Roll-outs, SAP module implementation and SAP Support Services for different verticals in the industry like Oil & Gas, Petrochemicals, Manufacturing, Public Sectors, Engineering & Construction, Transportation, Education, Healthcare, Media and FMCG With a strong base of 150+ SAP associates in Expound.

Jobs

1

Enflexis Solutions cover picture
Enflexis Solutions's logo

Enflexis Solutions

http://www.enflexis.com
Founded
2010
Type
Products & Services
Size
0-10
Stage
Profitable

About the company

Enflexis Solutions Private Limited is a Technology Consulting and a Head-hunting firm. We are passionate about empowering our clients by helping them attain sustainable competitive advantage through our Recruiting and Information Technology services. We provide our services throughout India, US, Europe and Asia Pacific across various industries.

Jobs

1

RedString cover picture
RedString's logo

RedString

https://www.redstring.co.in
Founded
2024
Type
Services
Size
Stage
Bootstrapped

About the company

Jobs

3

Recruit Square cover picture
Recruit Square's logo

Recruit Square

https://www.recruitsquares.in
Founded
2022
Type
Services
Size
0-10
Stage
Bootstrapped

About the company

Jobs

9

Clink cover picture
Clink's logo

Clink

https://www.clinkrewards.com/
Founded
2025
Type
Product
Size
0-20
Stage
Bootstrapped

About the company

Clink is reimagining restaurant growth — no commissions, no food bloggers, just AI-powered loyalty and real customer influence.


Our platform helps restaurants turn diners into repeat customers and brand advocates using smart rewards and Instagram-powered virality. With every visit, customers earn personalized rewards and post about their experience on instagram driving organic traffic, not paid ads.


If you're excited by AI, social growth, and building the future of hospitality tech — Clink is the place to be.

Jobs

2

Springer Capital cover picture
Springer Capital's logo

Springer Capital

https://www.springer.capital/
Founded
2015
Type
Products & Services
Size
100-1000
Stage
Profitable

About the company

Jobs

20

Founded
2024
Type
Products & Services
Size
20-100
Stage
Raised funding

About the company

We envision a future where flexible work empowers professionals and businesses alike. TalentLo unites innovation, talent, and opportunities to create impactful solutions.

Jobs

3

GOAT Developers cover picture
GOAT Developers's logo

GOAT Developers

https://goatdevelopers.com/
Founded
2024
Type
Products & Services
Size
0-20
Stage
Bootstrapped

About the company

G.O.A.T. Developers is a modern software development studio focused on helping startups and businesses turn bold ideas into real, scalable digital products. We specialize in AI-driven web and mobile apps, with a strong focus on clean design, user experience, and performance.

Our team works closely with clients from industries like healthcare, finance, education, and SaaS to build everything from MVPs to full-fledged platforms. We use cutting-edge tools like React, Flutter, Supabase, Stripe, and GraphQL to deliver fast, reliable, and future-ready solutions.

We’re a remote-friendly team based in India, and we believe in clear communication, creative problem-solving, and building products that make a real difference.

Jobs

1

fugumobile cover picture
fugumobile's logo

fugumobile

https://www.fugumobile.com
Founded
2006
Type
Products & Services
Size
20-100
Stage
Profitable

About the company

Jobs

1

Want to work at Gainsight?
Gainsight's logo
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Find more jobs