Manomay Consultancy Services

Strategy & Operations Manager – 2022 

 

 

JOB DESCRIPTION  

 

As a Strategy & Operations Manager you are expected to Work closely with CEO and help streamline Operations for the best way forward through Guidelines, Standards Automation etc (understanding the current state and future state why is critical), for & through 

 

 

Roles & Responsibilities:  

 

A strategic & org level role to define/streamline/standardize overall Org Operations in alignment with the current & future goals of the company, through, 

• Definition of Guidelines, Standard Operating Procedures etc. for all the operations/services in the company 
• Identification of the areas of automation of manual/repetitive tasks as a part of project management/delivery and working with the team in identifying and automating through the right tools & techniques (for ex – Team Management Matrix, Timesheets, Customer Status Dashboards etc.) 
• People & Management – for work, right utilization & upskilling 
• Continuous Reviews, Audits & Feedback ensure adherence  
• Use of the right tools & techniques for ease, reuse, scalability & management – across operations 
• Definition & Delivery of Org specific reports – team management, project dashboards, customer management etc. 
• Bringing in mature practices to the way we do business for the betterment. 
• Helping avoid waste and add value – in terms of work executed, value delivered to the customers 

  

To re-iterate, all the above to be in complete alignment with the Org – its goals, values, principles & culture. So, while the expectation is for you to define procedures & protocols – it cannot be a one size fits all approach. Our belief is Responsible Freedom. Structures/Governance are important, but not at the cost of flexibility. You should be able to strike the right balance. 

  

Scope in terms of functions/departments:  

 

• All the functions around the Business that we are in (Consulting, Technology), from an Operations perspective 
• Training & Development 

  

Team you will be working with:  

 

• CEO & Org Maturity Team 
• Org Performance & Customer Delivery Team 
• Project Managers 

Experience/Qualifications 

 

• Insurance Technology space, with experience in the role, as per Job Profile (preferable: P&C/General Insurance and related Technologies) would be ideal for the role. Alternatively, experience in FinTech or BFSI is expected 
• Minimum of 5 to 6 years – Our focus is not on the number of years of experience, but the passion/aggression to help support in building scalable business through the right Operations 
• B Tech with MBA from Premier Institutes preferable 
• Experience in tech project implementations – in the capacity of operations manager 

 

ABOUT MANOMAY  

  

Manomay is a Global IT Consulting & InsurTech Firm with an exclusive focus on the Insurance industry. With business technology alignment as the key emphasis, we work with multiple insurance companies both on Consulting (Strategic/Management/Implementation/ Measurement) and Technology (InsurTech Products and Custom Specific Solution Development). Our Customer Base is spread across USA and Caribbean Islands (Bermuda, Cayman Islands, Barbados, Bahamas, and Jamaica).   

Whether it is Consulting or Software Development, our focus is to help Insurance Companies solve those “unsolved” problems, that are not yet comprehensively addressed in the current realm of Company and the Market. These span across legacy technology, rip & replace challenges, indecisiveness about enterprise IT, changing customer expectations & positioning, changing market dynamics, people & process challenges, integrations & associations etc.   

Our Technology Stack is of latest order using a combination of the new gen technologies AI, ML, RPA, Digitization & Analytics etc. developed off Python and its frameworks (primarily) + other web frameworks like Angular and Node JS etc.   

 

 

As a Power BI and QlikView Developer, we expect the candidate to be a key contributor in the implementation of data analytics dashboards – from data preparation to dashboard development, unit testing and deployment. The primary work focus for the candidate is as under: 

• Understanding the database design. 

• Develop efficient SQL queries from simple to complex and test the data output as a part of data preparation activity 

• Development & Unit Testing – Dashboards & Data Visualizations using Power BI 

• Troubleshooting/debugging and rectifying issues 

• Review, feedback and mentoring the team 

• Adherence of standards and best practices as defined by the company at the individual level and as a team 

QUALIFICATIONS AND EXPERIENCE 

• Degree in BE/ BTech with at least 3 to 5 years of overall experience 

• Experience in working on multiple databases like MS SQL (Mandatory), PostgreSQL, Mongo DB, MySQL (would be a plus) etc. and data analytics projects (a minimum of 2 to 3).  

• Experience working on SQL Server: Writing queries of 1 to 2 years is mandatory.  

• Expertise in Power BI and knowledge of QlikView (1-2 years). 

• Understanding other tools like Tableau, Domo etc. would be a great plus 

• Experience in working on different types of visualizations, in addition to the generic ones – Scatter plots, Heat Maps, Geo maps, Gantt, Bubbles, Tree Maps etc. 

• Experience working on Trends, forecasting etc. would be a plus 

• Experience in working with projects teams and ensuring the successful delivery of the solution

Business Technology Project Manager

JOB DESCRIPTION 

As a Business-Technology Project Manager, we expect the candidate to bring in the Right liaison between Business and Technology as a part of technology solutions implementation. He/she will be responsible for: 

 

As a Business-Technology Project Manager, we expect the candidate to bring in the Right liaison between Business and Technology as a part of technology solutions implementation.He/she will be responsible for:

1. Bring in the Business perspective E2E –right from approach definition, design delivery. Ensuring Framework based solutions, and developments that are secure, scalable, and robust
2. Determiningvalue driven tech solutions implementation approach based on the Business requirements
3. Providing the Right and successful delivery of tech solutions by,
a.Being the single point of contact for the project b. Asking the right questions from a tech perspective in terms of the approach, design and effort required(with focus on the re-use of FW or pre-defined templates)
c.Defining the right work &resource plan, milestones, and deliverables etc.
d.Collaborating with teams, managing workflow, and driving meetings between teams involved for, timely delivery
e.Track team’s progress, using key performance metrics to objectively identify teams’ positive movement.
f.Having prompt and proactive communication with the stakeholders to manage their expectations and keep them informed about progress and impediments.
g.Reviewingproject deliverables to ensure they meet requirements and quality standards.
h.Drivingprocess and tooling improvements to increase throughput and output quality.
i.Participating in setting best practices for project management principles for the Business System team.
j.Ensure adherence of coding standards and techniques for code optimization

WE ARE LOOKING FOR A PERSON WHO IS

As an individual

1. Analytical in approach -Seeking the "What, Why, How, Where and Who" when finding the issues, troubling shooting, solving,and creating clarity. One who appreciates and is capable of consciously deciphering and projecting the implicit value of the process.
2. Diligent in pursuit -When faced with challenges such as tight deadlines, and incomplete tasks, the ability to stand up, persevere and commit to seeing things through.
3. Flexible in learning -Curious to learn the craft in demand and willing to unlearn what is not needed.
4. A balanced Thinker -with the Right mix of Innovation and Expertise
5. Problem Solver –Being able to identify the root cause of an issue rather than just the manifestation and think from a solutions perspective
6. Polished & Independent -Self-motivated, resourceful individual, strictly professional in all kinds of situations. Capable of representing and steering our Brand value on all sorts of platforms.

As a Project Manager

1. Team player –Rightly aligning with the team and mentoring them as needed for the right delivery. Ensure that everyone works together as a team.
2. Decision Maker–Able to take decisions and guide the team, most importantly in pressure situations
3. Taking ownership of –the team, Project, and its delivery, ensuring successful Customer Service
4.ProactiveNature –Be its customer communication, problem-solving, dealing with project deviations, blockers or showstopper issues, being proactive in identifying alternate options and having a parallel approach in the execution of projects isofkeyimportance

QUALIFICATIONS&EXPERIENCE

1. Degree in BE/ BTech from premium institutes with at least 7 to 8 years of IT industry experience, preferably in the financial services domain. P&C Insurance would be ideal.
2. Experience of working in the capacity of a project manager for a minimum of 2 to 3 technology solution implementations that are deadline-driven and ensured successful delivery in terms of scope, timelines, and costs.
3. Experience of working with/managing multiple teams and dependencies–what needs to happen in parallel and what needs to happen in sequence
4. Experience of working within an Agile scrum framework –defining sprints, scrum calls and milestones definition.
5. Experience of working on a minimum of 3 to 4 technology implementations E2E –right from discovery to delivery and maintenance in the capacity of a developer and
6. Expertise in application development through any of the programming languages and UI/Backend Frameworks, preferably in Angular, Node JS, and Python (Django/Flask).
7. Experience of working with source control tools
8. In case there is no specific expertise as a ‘Biz’ Tech Project Manager, the candidate should be willing to learn and understand the Business domain, which in the case of Manomay is Insurance

ABOUT MANOMAY

Manomay is a Global IT Consulting & InsurTech Firm with an exclusive focus on the Insurance industry. With business technology alignment as the key emphasis, we work with multiple insurance companies both on Consulting (Strategic/Management/Implementation/Measurement) and Technology (InsurTech Products and Custom Specific Solution Development). Our Customer Base is spread across USA and Caribbean Islands (Bermuda, Cayman Islands, Barbados, Bahamas, and Jamaica).

Whether it is Consulting or Software Development, our focus is to help Insurance Companies solve those “unsolved” problems, that are not yet comprehensively addressed in the current realm of the Company and the Market. These span across legacy technology, rip & replace challenges, indecisiveness about enterprise IT, changing customer expectations & positioning, changing market dynamics, people & process challenges, integrations & associations etc.

Our Technology Stack is of the latest order using a combination of the new-gen technologies AI, ML, RPA, Digitization & Analytics etc. developed offPython and its frameworks (primarily) + other web frameworks like Angular and Node JS etc.