IT Help Desk Manager

Job Title : ERP/OMS Integrations Engineer

Experience : 5+ Years

Location : Remote | Full-time

Role Overview :

We’re looking for a technical, client-facing ERP/OMS Integrations Engineer to lead end-to-end implementation of order management systems for e-commerce clients. You’ll handle requirements gathering, system configuration, data flow mapping, integration, testing, and client training.

Mandatory Skills :

OMS/ERP integration (e.g., NetSuite, Skubana), e-commerce platforms (Shopify, Amazon), REST APIs & JSON, data flow mapping, troubleshooting, project management, and client-facing software implementation experience (5+ years).

Key Responsibilities :

• Lead OMS/ERP implementation projects.
• Integrate systems across e-commerce, warehouse, and accounting platforms.
• Troubleshoot data/integration issues.
• Collaborate with internal and external technical teams.
• Train clients and ensure successful onboarding.

Must-Have Skills :

• 5+ years in software implementation (client-facing preferred).
• Experience with OMS/ERP tools (e.g. NetSuite, Skubana, Brightpearl).
• Hands-on with e-commerce platforms (e.g. Shopify, Amazon Seller Central).
• Strong knowledge of REST APIs, JSON.
• Excellent communication & project management skills.

Nice to Have :

• Scripting (Python/JavaScript/SQL)
• Experience with middleware (Celigo, Boomi, Mulesoft)
• Background in supply chain or logistics.

ROLES AND RESPONSIBILITIES:

• Plan, schedule, and manage all releases across product and customer projects.
• Define and maintain the release calendar, identifying dependencies and managing risks proactively.
• Partner with engineering, QA, DevOps, and product management to ensure release readiness.
• Create release documentation (notes, guides, videos) for both internal stakeholders and customers.
• Run a release review process with product leads before publishing.
• Publish releases and updates to the company website release section.
• Drive communication of release details to internal teams and customers in a clear, concise way.
• Manage post-release validation and rollback procedures when required.
• Continuously improve release management through automation, tooling, and process refinement.

IDEAL CANDIDATE:

• 3+ years of experience in Release Management, DevOps, or related roles.
• Strong knowledge of CI/CD pipelines, source control (Git), and build/deployment practices.
• Experience creating release documentation and customer-facing content (videos, notes, FAQs).
• Excellent communication and stakeholder management skills; able to translate technical changes into business impact.
• Familiarity with SaaS, iPaaS, or enterprise software environments is a strong plus.

PERKS, BENEFITS AND WORK CULTURE:

• Competitive salary package.
• Opportunity to learn from and work with senior leadership & founders.
• Build solutions for large enterprises that move from concept to real-world impact.
• Exceptional career growth pathways in a highly innovative and rapidly scaling environment.

Position Summary

Cloud Engineer helps to solutionize, enable, migrate and onboard clients to a secure cloud
platform, which offload the heavy lifting for the clients so that they can focus on their own business
value creation.

Job Description

• Assessing existing customer systems and/or cloud environment to determine the best migration approach and supporting tools used
• Build a secure and compliant cloud environment, with a proven enterprise operating model, on-going cost optimisation, and day-to-day infrastructure management
• Provide and implement cloud solutions to reduce operational overhead and risk, and automates common activities, such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support their infrastructure
• Collaborate with internal service teams to meet the clients’ needs for their infrastructure and application deployments
• Troubleshoot complex infrastructure deployments, recreate customer issues, and build proof of concept environments that abide by cloud-best-practices & well architecture frameworks
• Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs
• Work on critical, highly complex customer problems that will span across multiple cloud platforms and services
• Identify and drive improvements on process and technical related issues. Act as an escalation point of contact for the clients
• Drive clients meetings & communication during reviews

Requirement:

• Degree in computer science or a similar field.
• At least 2 year of experience in the field of cloud computing.
• Experience with CI/CD systems.
• Strong in Cloud services
• Exposure to AWS/GCP and other cloud-based infrastructure platforms
• Experience with AWS configuration and management – EC2, S3, EBS, ELB, IAM, VPC, RDS, CloudFront etc
• Exposure in architecting, designing, developing, and implementing cloud solutions on AWS platforms or other cloud server such as Azure, Google Cloud
• Proficient in the use and administration of all versions of MS Windows Server
• Experience with Linux and Windows system administration and web server configuration and monitoring
• Solid programming skills in Python, Java, Perl
• Good understanding of software design principles and best practices
• Good knowledge of REST APIs
• Should have hands-on experience in any deployment orchestration tool (Jenkins, Urbancode, Bamboo, etc.)
• Experience with Docker, Kubernetes, and Helm charts
• Hands on experience in Ansible and Git repositories
• Knowledge in Maven / Gradle
• Azure, AWS, and GCP certifications are preferred.
• Troubleshooting and analytical skills.
• Good communication and collaboration skills.

Acceldata is creating the Data observability space. We make it possible for data-driven enterprises to effectively monitor, discover, and validate Data platforms at Petabyte scale. Our customers are Fortune 500 companies including Asia's largest telecom company, a unicorn fintech startup of India, and many more. We are lean, hungry, customer-obsessed, and growing fast. Our Solutions team values productivity, integrity, and pragmatism. We provide a flexible, remote-friendly work environment.

We are building software that can provide insights into companies' data operations and allows them to focus on delivering data reliably with speed and effectiveness. Join us in building an industry-leading data observability platform that focuses on ensuring data reliability from every spectrum (compute, data and pipeline) of a cloud or on-premise data platform.

Position Summary-

This role will support the customer implementation of a data quality and reliability product. The candidate is expected to install the product in the client environment, manage proof of concepts with prospects, and become a product expert and troubleshoot post installation, production issues. The role will have significant interaction with the client data engineering team and the candidate is expected to have good communication skills.

Required experience

1. 6-7 years experience providing engineering support to data domain/pipelines/data engineers.
2. Experience in troubleshooting data issues, analyzing end to end data pipelines and in working with users in resolving issues
3. Experience setting up enterprise security solutions including setting up active directories, firewalls, SSL certificates, Kerberos KDC servers, etc.
4. Basic understanding of SQL
5. Experience working with technologies like S3, Kubernetes experience preferred.
6. Databricks/Hadoop/Kafka experience preferred but not required

Engineering Leader, Cloud Infrastructure.

Bengaluru, Karnataka, India

Do you thrive on solving complex technical problems? Do you want to be at the cutting edge of technology? If so,we’re interested in speaking with you!

Your Impact:

We’re looking for a seasoned engineering leader in the Cloud team that is responsible for building, operating, and maintaining a customer-facing DBaaS service in multiple public clouds (AWS, GCP, and Azure). The service supports unified multiverse management of YugabyteDB, including fault-domain aware provisioning, rolling upgrades, security,

networking, monitoring, and day-2 operations (backups, scaling, billing etc). If you’re a strong leader who exemplifies collaboration, who is driven and thrive in a fast-paced startup environment, and who has a strong desire to build an internet-scale, extensible cloud based service with strong emphasis on simplicity and user experience, this job is for

you.

You Will:

Lead, inspire, and influence to make sure your team is successful

Partner with the recruiting team to attract and retain high-quality and diverse talent

Establish great rapport with other development teams, Product Managers, Sales and Customer Success tomaintain high levels of visibility, efficiency, and collaboration

Ensure teams have appropriate technical direction, leadership and balance between short-term impact andlong term architectural vision.

Occasionally contributing to development tasks such as coding and feature verifications to assist teamswith release commitments, to gain an understanding of the deeply technical product as well as to keepyour technical acumen sharp.

You'll need:

BS/MS degree in CS-or- a related field with 5+ years of engineering management experience leading productive, high-functioning teams

Strong fundamentals in distributed systems design and development

Ability to hire while ensuring a high hiring bar, keep engineers motivated, coach/mentor, and handle performance management

Experience running production services in Public Clouds such as AWS, GCP, and Azure

Experience with running large stateful data systems in the Cloud

Prior knowledge of Cloud architecture and implementation features (multi-tenancy, containerization,orchestration, elastic scalability)

A great track record of shipping features and hitting deadlines consistently; should be able to move fast,build in increments and iterate; have a sense of urgency, aggressive mindset towards achieving results and excellent prioritization skills; able to anticipate future technical needs for the product and craft plans to realize them

Ability to influence the team, peers, and upper management using effective communication and collaborative techniques; focused on building and maintaining a culture of collaboration within the team.

Rules & Responsibilities:

• Design, implement and maintain all AWS infrastructure and services within a managed service environment
• Should be able to work on 24 X 7 shifts for support of infrastructure.
• Design, Deploy and maintain enterprise class security, network and systems management applications within an AWS environment
• Design and implement availability, scalability, and performance plans for the AWS managed service environment
• Continual re-evaluation of existing stack and infrastructure to maintain optimal performance, availability and security
• Manage the production deployment and deployment automation
• Implement process and quality improvements through task automation
• Institute infrastructure as code, security automation and automation or routine maintenance tasks
• Experience with containerization and orchestration tools like docker, Kubernetes
• Build, Deploy and Manage Kubernetes clusters thru automation
• Create and deliver knowledge sharing presentations and documentation for support teams
• Learning on the job and explore new technologies with little supervision
• Work effectively with onsite/offshore teams

Qualifications:

• Must have Bachelor's degree in Computer Science or related field and 4+ years of experience in IT
• Experience in designing, implementing, and maintaining all AWS infrastructure and services
• Design and implement availability, scalability, and performance plans for the AWS managed service environment
• Continual re-evaluation of existing stack and infrastructure to maintain optimal performance, availability, and security
• Hands-on technical expertise in Security Architecture, automation, integration, and deployment
• Familiarity with compliance & security standards across the enterprise IT landscape
• Extensive experience with Kubernetes and AWS(IAM, Route53, SSM, S3, EFS, EBS, ELB, Lambda, CloudWatch, CloudTrail, SQS, SNS, RDS, Cloud Formation, DynamoDB)
• Solid understanding of AWS IAM Roles and Policies
• Solid Linux experience with a focus on web (Apache Tomcat/Nginx)
• Experience with automation/configuration management using Terraform\Chef\Ansible or similar.
• Understanding of protocols/technologies like Microservices, HTTP/HTTPS, SSL/TLS, LDAP, JDBC, SQL, HTML
• Experience in managing and working with the offshore teams
• Familiarity with CI/CD systems such as Jenkins, GitLab CI
• Scripting experience (Python, Bash, etc.)
• AWS, Kubernetes Certification is preferred
• Ability to work with and influence Engineering teams