IT Help Desk Manager

Job Specifications

We are looking for a passionate Laravel/edtech Product manager to join our team. The ideal candidate will be an

enthusiastic project manager eager to learn and grow his/her skills in the field.

Job Responsibilities

● Be able to take a finished specification or design and create functional software environment.

● Ability to think critically, conduct research and creatively solve problems.

● Ability to communicate clearly with stakeholders and peers, and the ability to collaborate as a team.

● Develop and deploy new features to facilitate related procedures and tools if necessary

● Good knowledge of relational databases, version control tools and of developing web services

Qualification and experience

● Knowledge of PHP, Laravel, MySQL, Apache and Linux servers

● Knowledge of design patterns, composition and object-oriented development

● Experience working with APIs, both integrating a third-party API and creating your own when necessary

● Experience in test automation and test-driven development

● Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and

functionality

As part of the Cloud Platform / Devops team at Upswing, you will get to work on building state-of-the-art infrastructure for the future. You will also be –

• Building Infrastructure on AWS driven through terraform and building automation tools for deployment, infrastructure management, and observability stack 
• Building and Scaling on Kubernetes
• Ensuring the Security of Upswing Cloud Infra
• Building Security Checks and automation to improve overall security posture 
• Building automation stack for components like JVM-based applications, Apache Pulsar, MongoDB, PostgreSQL, Reporting Infra, etc.
• Mentoring people across the teams to enable best practices 
• Mentoring and guiding team members to upskill and helm them develop work class Fintech Infrastructure

What will you do if you join us?

• Write a lot of code
• Engage in a lot of cross-team collaboration to independently drive forward infrastructure initiatives and Devops practices across the org 
• Taking Ownership of existing, ongoing, and future initiatives 
• Plan Architecture- for upcoming infrastructure
• Build for Scale, Resiliency & Security 
• Introduce best practices wrt Devops & Cloud in the team
• Mentor new/junior team members and eventually build your own team

You should have

• Curiosity for on-the-job learning and experimenting with new technologies and ideas
• A strong background in Linux environment
• Must have Programming skills and Experience
• Strong experience in Cloud technologies, Security and Networking concepts, Multi-cloud environments, etc.
• Experience with at least one scripting language (GoLang/Python/Ruby/Groovy)
• Experience in Terraform is highly desirable but not mandatory
• Experience with Kubernetes and Docker is required 
• Understanding of the Java Technologies and Stack
• Any other Devops related experience will be considered

Position Summary

Cloud Engineer helps to solutionize, enable, migrate and onboard clients to a secure cloud
platform, which offload the heavy lifting for the clients so that they can focus on their own business
value creation.

Job Description

• Assessing existing customer systems and/or cloud environment to determine the best migration approach and supporting tools used
• Build a secure and compliant cloud environment, with a proven enterprise operating model, on-going cost optimisation, and day-to-day infrastructure management
• Provide and implement cloud solutions to reduce operational overhead and risk, and automates common activities, such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support their infrastructure
• Collaborate with internal service teams to meet the clients’ needs for their infrastructure and application deployments
• Troubleshoot complex infrastructure deployments, recreate customer issues, and build proof of concept environments that abide by cloud-best-practices & well architecture frameworks
• Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs
• Work on critical, highly complex customer problems that will span across multiple cloud platforms and services
• Identify and drive improvements on process and technical related issues. Act as an escalation point of contact for the clients
• Drive clients meetings & communication during reviews

Requirement:

• Degree in computer science or a similar field.
• At least 2 year of experience in the field of cloud computing.
• Experience with CI/CD systems.
• Strong in Cloud services
• Exposure to AWS/GCP and other cloud-based infrastructure platforms
• Experience with AWS configuration and management – EC2, S3, EBS, ELB, IAM, VPC, RDS, CloudFront etc
• Exposure in architecting, designing, developing, and implementing cloud solutions on AWS platforms or other cloud server such as Azure, Google Cloud
• Proficient in the use and administration of all versions of MS Windows Server
• Experience with Linux and Windows system administration and web server configuration and monitoring
• Solid programming skills in Python, Java, Perl
• Good understanding of software design principles and best practices
• Good knowledge of REST APIs
• Should have hands-on experience in any deployment orchestration tool (Jenkins, Urbancode, Bamboo, etc.)
• Experience with Docker, Kubernetes, and Helm charts
• Hands on experience in Ansible and Git repositories
• Knowledge in Maven / Gradle
• Azure, AWS, and GCP certifications are preferred.
• Troubleshooting and analytical skills.
• Good communication and collaboration skills.

Acceldata is creating the Data observability space. We make it possible for data-driven enterprises to effectively monitor, discover, and validate Data platforms at Petabyte scale. Our customers are Fortune 500 companies including Asia's largest telecom company, a unicorn fintech startup of India, and many more. We are lean, hungry, customer-obsessed, and growing fast. Our Solutions team values productivity, integrity, and pragmatism. We provide a flexible, remote-friendly work environment.

We are building software that can provide insights into companies' data operations and allows them to focus on delivering data reliably with speed and effectiveness. Join us in building an industry-leading data observability platform that focuses on ensuring data reliability from every spectrum (compute, data and pipeline) of a cloud or on-premise data platform.

Position Summary-

This role will support the customer implementation of a data quality and reliability product. The candidate is expected to install the product in the client environment, manage proof of concepts with prospects, and become a product expert and troubleshoot post installation, production issues. The role will have significant interaction with the client data engineering team and the candidate is expected to have good communication skills.

Required experience

1. 6-7 years experience providing engineering support to data domain/pipelines/data engineers.
2. Experience in troubleshooting data issues, analyzing end to end data pipelines and in working with users in resolving issues
3. Experience setting up enterprise security solutions including setting up active directories, firewalls, SSL certificates, Kerberos KDC servers, etc.
4. Basic understanding of SQL
5. Experience working with technologies like S3, Kubernetes experience preferred.
6. Databricks/Hadoop/Kafka experience preferred but not required

Engineering Leader, Cloud Infrastructure.

Bengaluru, Karnataka, India

Do you thrive on solving complex technical problems? Do you want to be at the cutting edge of technology? If so,we’re interested in speaking with you!

Your Impact:

We’re looking for a seasoned engineering leader in the Cloud team that is responsible for building, operating, and maintaining a customer-facing DBaaS service in multiple public clouds (AWS, GCP, and Azure). The service supports unified multiverse management of YugabyteDB, including fault-domain aware provisioning, rolling upgrades, security,

networking, monitoring, and day-2 operations (backups, scaling, billing etc). If you’re a strong leader who exemplifies collaboration, who is driven and thrive in a fast-paced startup environment, and who has a strong desire to build an internet-scale, extensible cloud based service with strong emphasis on simplicity and user experience, this job is for

you.

You Will:

Lead, inspire, and influence to make sure your team is successful

Partner with the recruiting team to attract and retain high-quality and diverse talent

Establish great rapport with other development teams, Product Managers, Sales and Customer Success tomaintain high levels of visibility, efficiency, and collaboration

Ensure teams have appropriate technical direction, leadership and balance between short-term impact andlong term architectural vision.

Occasionally contributing to development tasks such as coding and feature verifications to assist teamswith release commitments, to gain an understanding of the deeply technical product as well as to keepyour technical acumen sharp.

You'll need:

BS/MS degree in CS-or- a related field with 5+ years of engineering management experience leading productive, high-functioning teams

Strong fundamentals in distributed systems design and development

Ability to hire while ensuring a high hiring bar, keep engineers motivated, coach/mentor, and handle performance management

Experience running production services in Public Clouds such as AWS, GCP, and Azure

Experience with running large stateful data systems in the Cloud

Prior knowledge of Cloud architecture and implementation features (multi-tenancy, containerization,orchestration, elastic scalability)

A great track record of shipping features and hitting deadlines consistently; should be able to move fast,build in increments and iterate; have a sense of urgency, aggressive mindset towards achieving results and excellent prioritization skills; able to anticipate future technical needs for the product and craft plans to realize them

Ability to influence the team, peers, and upper management using effective communication and collaborative techniques; focused on building and maintaining a culture of collaboration within the team.