ROLES AND RESPONSIBILITIES
Essential Functions:
- Handle a portfolio of projects and clients in parallel from Fortune 1000 companies and across geographies.
- Plan for a quarter ahead and develop an execution plan for projects and people in the team. Need to be ahead of both client and internal resources in planning and execution.
- Establish and maintain strong relationships with product delivery, the sales team, client and account managers.
- Make sure that the projects are achieving promised business value/RoI and figure out ways to achieve it if there is a gap.
- Build Rapport with clients and manage those effectively, high end consulting touch would be required
- Manage escalations, variations, complexities in projects effectively.
- Able to effectively use the established frameworks in project execution, client handling, resource utilization, resource mentoring etc.
- Directly supervises functional consultants, solution architects; conducts employee performance reviews/evaluations and career development discussions
- Manage up- Make sure to keep the higher management honest and able to strike a right balance between issues/items that are to be escalated vs that are to be handled.
REQUIREMENTS AND QUALIFICATIONS
Education:
- Bachelor's or Master’s Degree (preferably from a top reputed university)
- Strong presentation and facilitation skills with small and large groups
- Strong analytical skills with the ability to understand Fortune 1000 client business complexities and handle those
Experience:
- Overall 8+ years of professional services experience with extensive experience in customer facing roles and involved in requirements gathering, gap analysis, feasibility study etc.
- Minimum 2 years of experience as Project manager or equivalent role demonstrating management and leadership experience, preferably in a fast paced consulting / professional services set-up.
- Minimum 1 year of experience managing large portfolio, leading cross-functional teams and tracking the project progress against the plans
- Experience in leading and mentoring people as part of the project life cycle.
- Experience in following the established processes/standards/templates to achieve successful results.
- Experience with Invoice-to-Cash related business process is desirable
Critical Knowledge, Skills, and Abilities Requirements:
- Excellent communication and presentation skills
- Team management and collaboration skills
- Strong organizational skills and detail oriented
- Ability to negotiate with stakeholders and have challenging discussions
- Proven problem solving, risk mitigation and analytical skills
- Excellent team and interpersonal skills
- Strong ownership to drive the projects from start to finish with maximum client delight
Shubham Vishwakarma
Full Stack Developer - Averlon
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About InEvolution:
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.
Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.
Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Primary Customer-Facing Responsibilities:
- Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
- Empower customers to become proficient users through education and support.
- Document customer interactions in the ticket tracking system.
- Proactively follow up to ensure all issues are resolved to the customer's satisfaction.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customer’s technical issues
- Conduct thorough investigations to fully understand user issues, employing effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary, guiding users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the relevant internal teams.
- Propose process and knowledge resource improvements.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk and software product technical support.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Preferred experience with any scripting language or basic
- understanding of API.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficiency with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.
- Ability to work with automated translators and utilize AI driven writing tools (Deepl) is preferable
Additional Information:
- Opportunity for long-term growth and additional responsibilities
- within the organization.
- The position requires approximately 9 hours of work per weekday.
- Applicants are required to have their own workstation.
PythonAbout Company
Our client is the worlds largest media investment company and a global digital transformation agency with 1200 employees across 21 nations. They support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels
About The Role
· Provide support on Campaign Measurement, Brand Lift studies, Reporting and other data needs (ingestion, cleaning, delivery etc.)
· Code in SQL, Python to create reports and build dashboards.
· Use Bigquery, Python, Datalab (GCP) and automate recurring workloads to improve efficiency
· Maintain underlying data infrastructure and troubleshoot data issues
· Generate meaningful insights from data using advanced analytics/statistical techniques and create dashboards and presentations for wider teams.
· Liaise closely with clients (internally and externally) on projects and work with key stakeholders to assess project needs and ensure best-in-class work is being delivered.
A bit about yourself
· 0-2 years of experience required
· Programming skills in SQL, Python/R
· Logical thinking and problem solving skills
· Strong communication skills (verbal & written)
· Adherence to quality & ability to plan & prioritize the work
· Passionate about data analysis, ability to troubleshoot data anomalies, pulling data from several sources, integrating it to create data layers
· Experience in applying big data, statistics, analytical techniques and technology to solve client problems will be plus
· Experience in creating dashboards, reports, presentations and finding insights, and strong business acumen to provide actionable strategic recommendations will be plus.
- Responsible for attendance and leave management
- Must be responsible for file maintenance
- Facilitate employee's review
- Hands-on experience in HR and other statutory compliance.
- Carry out the tasks specifically assigned by the CEO of the organisation
- Candidates who handled both payroll and admin will be given preference
- Excellent communication and presentation skills
- Must speak fluent English and Hindi (added advantage and would be given preference)
- Good in Excel, MS Word, and email correspondence
This new age venture has handled over 8,00,000 invoices, assisting over 5,000 suppliers through 10,000 investors in 36 locations across India. Backed by Sequoia Capital, Prime Venture Partners and Tiger Global Management this fintech startup helps in fast and secured transactions without the hassle of collaterals.
As a Performance Marketing Manager - B2B Domain, you will be responsible for developing and implementing brand strategies, promoting growth and expansion and using a variety of data to drive volume and profitability.
What you will do:
- Overseeing and producing from concept to completion, a broad array of digital and/or print branding materials for US
- Staying current on market trends and competitive activity and owning the development and messaging of the brand narrative
- Functioning as the go-to liaison between US and partners/agencies for PR and branding activities ensuring a clear, unified image for the brand
- Developing and executing communications strategies and initiatives to support the company’s vision and marketing strategy
- Planning, preparing and distributing original promotional content such as articles, news and press releases, email, blog and social media posts and other updates on behalf of US
- Promoting and reporting on corporate milestones and activities such as company goals and projects, new products or services, community service activities and new hires, promotions etc.
- Conceptualising content for social media channels from a thought leadership perspective for C-Suite executives/ leadership team
- Performing other related duties as required
What you need to have:
- Bachelors/Masters' degree in related field
- 4-6 years of experience in PR, branding or a related field
- Excellent verbal and written communication skills
- Excellent organisational skills and attention to detail
- Prior B2B or startup experience preferred
The role is based in Bangalore. Are you ready for such an ambitious challenge?
What Will You Do ?
- Develop the product strategy and roadmap for our core bookkeeping platform, with specific focus on enhancing user retention and stickiness of the App, in concert with other product managers and cross-functional peers.
- Identify customer needs and business opportunities through a combination of user research, collecting feedback from cross-functional teammates, diving into data and competitive analysis.
- Define, understand, and improve key funnels and metrics.
- Own features and experiments end-to-end, including writing product specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.
- Drive roadmap implementation in collaboration with Engineering and UX/UI peers: making trade-offs, anticipating staffing needs, risks, and ensuring frequent and clear communication.
- Help define processes and implement Agile best practices to continuously improve Sprint Planning and Sprint Management
- Use outcome estimation to prioritize the Product Backlog and maximise value delivered to users and the business
What Does It Take?
- 2-6 years of experience in Product Management
- Experience in Mobile App Product Management for a technology driven organization
- Passion for solving real people problems at scale
- Depth of experience leading major product or growth initiatives across multiple products, platforms and feature clusters
- Impact focus and consistent history of delivering measurable results for both users and the business.
- Data-minded whenever possible. You deeply understand how your products work and how to measure long-term impact. You know every step of the funnel. You can design, run, and interpret experiments and A/B tests, and probably know a bit of SQL.
- You can - rewire- your brain to think like a real business owner would and are genuinely interested in understanding their behaviour and motivations
- Ability to think big and small to build a portfolio of experiments and larger features.
- Impeccable follow-through. You say what you- ll do, and do what you say. You hold your team to this standard. You don't let details slip.
- You listen well. You build consensus by default, but can drive hard decisions when needed. You push the pace. You take blame and pass on praise. People love working with you.
- Written communication that is clear and effective.
- You are competitive and like scale, settling for #2 is not your thing
- You thrive in a high pressure, high ambiguity environment
Plus Points :
- Successful track record in scaling up a consumer-facing product with supply & demand dynamics, primarily focusing on retention and engagement metrics
- Experience in fully owning an end-to-end domain and roadmap building for at least 1 year
PHP
HTML/CSSZoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.
We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment.
Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!
Zoom is looking for a highly driven WordPress Web Developer to join our growing organization. In this role you will manage and continually improve our website and associated properties. This individual will work primarily with the Marketing team. This position will be dynamic and challenging and we are looking for the right individual that can think on their feet and really embrace new challenges as they come along.
KEY RESPONSIBILITIES
-
Developing and providing maintenance support for WordPress site
-
Design and build responsive, cross-browser compatible pages using Wordpress (including localized versions of pages)
-
Assist with helpdesk tickets and troubleshooting as needed
-
Optimizing page speed of WordPress sites
-
Create and maintain the documentations of development work
-
Ongoing security patching
-
Work closely with the members of Web Team and internal customers
QUALIFICATIONS
-
5+ years of professional Front End Development experience
-
Experience developing pages in Wordpress
-
Strong understanding of CSS, HTML, Javascript
-
Experience with cross-browser compatibility and responsive web design
-
Ability to create responsive web pages from design prototypes in Figma
-
Understanding of JSON, Lottie, Web Authentication, Bootstrap, React, Storybook, and Invision.
-
Good communication and interpersonal skills, and ability to work to deadlines
-
PHP and WordPress experience
Check us out with a free download: zoom.us/download
Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom!
Explore Zoom:
-
https://urldefense.com/v3/__https://youtu.be/7i2o_tszj5g__;!!K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$" target="_blank">Hear from our leadership team
-
https://www.comparably.com/companies/zoom-video-communications/awards" target="_blank">Browse Awards and Employee Reviews on Comparably
-
https://blog.zoom.us/category/company-news/" target="_blank">Visit our Blog
-
http://zoom.us/download" target="_blank">Zoom with us!
-
Find us on social at the links below and on https://www.instagram.com/zoom/" target="_blank">Instagram
Adobe IllustratorWhat you’ll be doing:
- You’ll collaborate in perfect synergy with other designers and product managers on India’s top community safety app, and design in a fast-paced environment.
- You’ll understand the user experience strategy for a productand drive the overall design solutions based on usability, consistency, business goals, time to market and customer experience.
- You’ll create wireframes, storyboards, user flows and process flows to effectively communicate interaction and design ideas.
- You’ll apply user-focused design processes to create high quality user experiences on our app.
What you’ll bring to the team:
- You’ll bring an in-depth understanding of design patterns across web and mobile platforms.
- You’ll bring critical experience and skills in visual design, UX design, research, micro-interactions
- You’ll bring a demonstrated ability to be a self-starter who will drive progress.
- An expertise in Photoshop, Illustrator, Sketch, Invision, Pixate, Framer or other visual design and wire-framing tools.
Interview Process & Prep Notes:
Portfolio Review
Design Approach, Experience, Project overview. Be ready to deep dive and effectively articulate your experience in the UX Field by showing us your portfolio, showcasing past experience, sharing your understanding of design approach, design thinking and your wizardry with tools, processes or unique skill-sets.
Design Assignment
Solution Approach, Task Flows, Mind Maps, Prototyping, Visual skills. The moment is finally here where you walk the talk and demonstrate your ability in UX Designing by acing a short challenging assignment shared by our designers.
Team Fitment
Behavioural Assessment, Culture Fit, Project Knowledge, Role OperationBe yourself. It works out better for everyone if we are genuine and can see if we are a cultural fit for each other.
Everyone here is focused on our mission and hope we can align.
- Ensuring timely and proper Accounting of entries related to expenses and payments.(Zoho Books)
- Ensure timely payment of Rent, Salary, Utility Bills & statutory dues
- Ensuring Inventories are entered and invoiced in the system.
- Funds Management and vendor’s payment. Reconciliation of Vendors ledger..
- Follow up with Audit Team for Stores Audit, Stock Loss Recovery.
- Stock or inventory management
- Co-ordination with Statutory Auditors.
- Ensure statutory compliances and timely deposit of statutory dues
- Indirect & Direct Tax compliance
- Submission of GST/TDS Returns on monthly, quarterly and annually
- Invoicing, follow up with customer for payment & Reconciliation of customer account
He/She will lead efforts in building excellent and intuitive application design. Being one of the early team members will allow him/her to work with the founding team to shape and build the product from scratch.
Responsibility
Gather and evaluate user requirements in collaboration with the product team and front-end engineer
Design graphical user interface, elements and illustrations for young Indian users
Develop UI mockups and prototypes that clearly illustrate how the app looks like
Lead user research on the design front and thrive for more intuitive user flow and elements. Incorporate changes in the design based on user feedback
Adhere to style standards on fonts, colors and images
Requirements
Proven work experience as a UI/UX Designer of mobile applications or similar role
Portfolio of design projects
Mastery of design tools (e.g. Sketch and InVision)
Team spirit; good communication skills to collaborate with various stakeholders in a fast-paced environment
About us
Cold Brew Tech is a Bangalore based seed-stage startup focussed on creating impact in the internet consumer space with an added focus on youth and people coming online for the first time in India - NHB users (Next Half Billion). It is founded by IITK alumni - Bhanu Pratap Singh Tanwar (ex-Deutsche Bank), Hardik Bansal (ex-WorldQuant, University of Maryland), Harshvardhan Chhangani (ex-Paytm).
NodeJS (Node.js)
Angular (2+)
React.js
Express
Javascript
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon