ROLES AND RESPONSIBILITIES
Essential Functions:
- Handle a portfolio of projects and clients in parallel from Fortune 1000 companies and across geographies.
- Plan for a quarter ahead and develop an execution plan for projects and people in the team. Need to be ahead of both client and internal resources in planning and execution.
- Establish and maintain strong relationships with product delivery, the sales team, client and account managers.
- Make sure that the projects are achieving promised business value/RoI and figure out ways to achieve it if there is a gap.
- Build Rapport with clients and manage those effectively, high end consulting touch would be required
- Manage escalations, variations, complexities in projects effectively.
- Able to effectively use the established frameworks in project execution, client handling, resource utilization, resource mentoring etc.
- Directly supervises functional consultants, solution architects; conducts employee performance reviews/evaluations and career development discussions
- Manage up- Make sure to keep the higher management honest and able to strike a right balance between issues/items that are to be escalated vs that are to be handled.
REQUIREMENTS AND QUALIFICATIONS
Education:
- Bachelor's or Master’s Degree (preferably from a top reputed university)
- Strong presentation and facilitation skills with small and large groups
- Strong analytical skills with the ability to understand Fortune 1000 client business complexities and handle those
Experience:
- Overall 8+ years of professional services experience with extensive experience in customer facing roles and involved in requirements gathering, gap analysis, feasibility study etc.
- Minimum 2 years of experience as Project manager or equivalent role demonstrating management and leadership experience, preferably in a fast paced consulting / professional services set-up.
- Minimum 1 year of experience managing large portfolio, leading cross-functional teams and tracking the project progress against the plans
- Experience in leading and mentoring people as part of the project life cycle.
- Experience in following the established processes/standards/templates to achieve successful results.
- Experience with Invoice-to-Cash related business process is desirable
Critical Knowledge, Skills, and Abilities Requirements:
- Excellent communication and presentation skills
- Team management and collaboration skills
- Strong organizational skills and detail oriented
- Ability to negotiate with stakeholders and have challenging discussions
- Proven problem solving, risk mitigation and analytical skills
- Excellent team and interpersonal skills
- Strong ownership to drive the projects from start to finish with maximum client delight
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