Program Co ordinator

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1. Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information and troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7. Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8. Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

Graduate/Postgraduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to interact with customers through email and chat effectively.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries precisely.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

About SAP Fioneer

Innovation is at the core of SAP Fioneer. We were spun out of SAP to drive agility, innovation, and delivery in financial services. With a foundation in cutting-edge technology and deep industry expertise, we elevate financial services through digital business innovation and cloud technology.

A rapidly growing global company with a lean and innovative team, SAP Fioneer offers an environment where you can accelerate your future.

Product Technology Stack

• Languages: PowerShell, MgGraph, Git
• Storage & Databases: Azure Storage, Azure Databases

Role Overview

As a Senior Cloud Solutions Architect / DevOps Engineer, you will be part of our cross-functional IT team in Bangalore, designing, implementing, and managing sophisticated cloud solutions on Microsoft Azure.

Key Responsibilities

Architecture & Design

• Design and document architecture blueprints and solution patterns for Azure-based applications.
• Implement hierarchical organizational governance using Azure Management Groups.
• Architect modern authentication frameworks using Azure AD/EntraID, SAML, OpenID Connect, and Azure AD B2C.

Development & Implementation

• Build closed-loop, data-driven DevOps architectures using Azure Insights.
• Apply code-driven administration practices with PowerShell, MgGraph, and Git.
• Deliver solutions using Infrastructure as Code (IaC), CI/CD pipelines, GitHub Actions, and Azure DevOps.
• Develop IAM standards with RBAC and EntraID.

Leadership & Collaboration

• Provide technical guidance and mentorship to a cross-functional Scrum team operating in sprints with a managed backlog.
• Support the delivery of SaaS solutions on Azure.

Required Qualifications & Skills

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 8+ years of experience in cloud solutions architecture and DevOps engineering.
• Extensive expertise in Azure services, core web technologies, and security best practices.
• Hands-on experience with IaC, CI/CD, Git, and pipeline automation tools.
• Strong understanding of IAM, security best practices, and governance models in Azure.
• Experience working in Scrum-based environments with backlog management.
• Bonus: Experience with Jenkins, Terraform, Docker, or Kubernetes.

Benefits

• Work with some of the brightest minds in the industry on innovative projects shaping the financial sector.
• Flexible work environment encouraging creativity and innovation.
• Pension plans, private medical insurance, wellness cover, and additional perks like celebration rewards and a meal program.

Diversity & Inclusion

At SAP Fioneer, we believe in the power of innovation that every employee brings and are committed to fostering diversity in the workplace.

We have an immediate opening for

#Automation Testing with #Python for TOP MNC Company with Permanent position.

QA Automation- Python with Selenium

Skills : Automation Testing, Python, Robot framework, API Testing.

Exp : 6+

Np : Immediate Joiners.

Location – Bangalore.

Headquartered in Ahmedabad, Appitsimple is better known for its innovative "Digital Products" - SoftwareSuggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014.

We are a growing team of 160+ professional experts coming from diverse backgrounds who have keen expertise in dealing with Digital Products. A flexible work environment, a high level of empowerment, involvement in the company's business decisions, leadership development through mentoring, and skills development initiatives are the big takeaways at Appitsimple Infotek.  

URL:  https://appitsimple.com/about">https://appitsimple.com/about

Product: CallHippo.

URL: https://callhippo.com/

CallHippo was launched in 2017. It is an intelligent VoIP (voice over Internet protocol) service provider for business organizations and call centers. The main objective behind launching CallHippo was to provide easy-to-adopt, cost-effective, scalable, and accessible phone systems to businesses. Customized pricing plans, 24/7 available support, and innovative top-of-the-line features make CallHippo stand out from market competitors. With 2000+ customers across 25+ countries, the company is just getting started and is sure to scale greater heights in the future.

Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.

Experience -2+ Years

Responsibilities:

• Design, implement and manage websites using WordPress
• Manage front-end and back-end website development
• Customize WordPress plug-ins and themes
• Optimize website for maximum speed
• Maintain well-documented, reusable, and transferrable code
  
  

Requirements: 

• Proficiency using WordPress
• Be proficient in coding languages such as HTML, CSS, JavaScript, React and jQuery
• Experience using debugging tools such as Firebug and Chrome Inspector
• Strong understanding of front-end and back-end website development

Job Title: Graphic Designer

Company name- Lead Height 

Website- https://leadheight.com/

Job Summary:

We are seeking a creative and skilled Graphic Designer to join our team. The ideal candidate will be responsible for creating visually appealing graphics for various purposes, including digital and print media. This role requires a strong understanding of design principles, proficiency in graphic design software, and the ability to work in a fast-paced environment while meeting deadlines.

-Responsibilities:

1. Prepare rough drafts and present ideas.

2. Revising designs based on client feedback..

3. Understanding and interpreting client briefs. ·

-Requirements:

1. Minimum 1 year of experience required. 

2. Must know Photoshop,

3. Must have a experience on CorelDRAW, Illustrator. 

4. Have a handful knowledge on Premiere pro , After-effects.  

[Location: Spencer Building, 6A2, 6th Floor, Newtown Square, Road, Atghara, Newtown, Kolkata, West Bengal 700136]

-Employment Type: Full-time-

-Benefits:

1. Performance oriented incentive

2. Yearly bonus

The role will be part of our customer success team. You will work extensively on large datasets to identify and help remediate data risks for customers from diverse domains, and support them as a trusted security advisor. 

Responsibility 

• Analyse customer data on Concentric Platform, extract relevant insights to identify data risks, develop risk remediation strategies 
• Prepare and present data risk reports to customers. Handhold them for implementation of the risk remediation strategies 
• Develop, curate and maintain training datasets for AI models 
• Label large datasets for supervised learning of AI models 
• Serve as customer’s trusted data security advisor, providing subject matter expertise, strategic guidance to drive adoption of concentric platform aligned with customer objectives

• Strong experience on with data analytics. Proven ability to extract relevant insights from big volumes of data to solve specific problems. Eye for detecting trends, anomalies in data. 
• Experience in developing training datasets for AI models and data labelling for supervised learning of AI models. 
• Excellent attention to detail 
• Customer advisory experience preferably in data security domain 
• Experience on with Excel as data analysis and reporting tool is required. Knowledge of other tools like Python, Kibana, Jira, ppt will be a plus. 
• Broad knowledge of operationalizing data security, regulations and standards will be an advantage 
• Excellent communication skills across various formats and mediums. Strong presentation and facilitation skills
• Use creative problem-solving skills to help customers reach their business goals and maximize the value they are getting from Concentric platform
• Graduate/Post Graduate in Engineering discipline from premium institute 

• B.E. / B.Tech. / MCA in Computer Science, Engineering, or related fields is required.
• Proven software development experience and Android skills development
• Proven working experience in Android app development and have published at least one original Android app.
• Experience with Android SDK
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle.

Seeking passionate and senior software engineers having 5+ years of experience in Ruby on Rails.

You are a full-stack engineer with an innate passion for writing elegant, idiomatic & pragmatic code.

• Excellent verbal & written communication skills. And you enjoy collaborating with others
• 5+ years of experience with Ruby on Rails or other Ruby frameworks
• Sound knowledge of object-oriented programming concepts and design patterns
• Strong knowledge of relational database concepts, PostgreSQL, MySQL, etc.
• Working knowledge of Javascript, DOM, CSS, HTML
• Strong experience with Git versioning system, PR review process, and Code quality metrics
• You understand the importance of concepts like "Test Driven Development" and utilize them to bring more stability & predictability in applications. We are a heavy user of RSpec, Unit Testing, Continuous Integration (CI) & Continuous Deployments (CD)

• Experience with modern Javascript libraries, frameworks & its ecosystem will be a huge plus. Example: React.js / Ember.js / Angular.js / Vue.js etc.
• Working knowledge or understanding of the SaaS ecosystem will be a plus
• Experience with Micro-service Architecture, Service Oriented Architecture (SOA), GraphQL, and REST APIs will be a huge plus
• Knowledge of Sidekiq, Redis, Solr, Heroku, AWS will be a huge plus
• Experience working with Payment Gateways like Chargify, or Stripe will be a plus
• Contribution to open source projects, have participated in some technical community or meetups or interest group or have written or spoken in public about their technical ideas
• Inclination to develop your own gems or reusable components or libraries
• Exposure to cloud deployment on Amazon or deployment on Heroku or standalone virtual servers etc. (or exposure to PaaS)
• Inclination to develop your own gems or reusable components or libraries

• We're a remote-friendly and calm company
• We use the latest and powerful hardware for software development
• We are heavy on extreme programming and agile methodology. Our DNA is engineering practices like TDD, CI, CD, Code reviews, Pair programming, etc
• We love to collaborate and contribute to open source projects (check: https://www.github.com/kiprosh">Kiprosh Github)
• We encourage and help you to blog about your development experience with the rest of the world. (check: https://blog.kiprosh.com/">Kiprosh Engineering Blogs)
• Our dedicated CoE (Center of Excellence) group ensures that company-wide we all achieve excellence in the area of our interest, learn the latest and greatest, and keep sharing product & technology topics regularly across the organization
• Company-wide, we conduct monthly events to have fun together as a One Kiprosh team.
• We are big on rewards and recognition. We celebrate spotlight awards every quarter. We have yearly award ceremonies and celebrations. (check: https://www.linkedin.com/company/kiprosh">Kiprosh Linkedin Page)
• We have company-wide outings twice a year (but pause for a year since March 2020 due to Covid19 pandemic)
• We are a passionate group of humble, kind, and fun-loving individuals

• Managing the Salesforce team of consultants on a project.
• Advising clients in implementation of Salesforce products (Sales, Service, Marketing, Community Cloud etc...).
• Developing business requirements and functional designs to effectively shape Cloud solutions.
• Conducting & facilitating requirements and design sessions.
• Designing overall Salesforce architecture concept and SaaS ecosystem (e.g. CPQ solutions, Order Management solution, etc)
• Building of integration solutions between the CRM platform and other clients systems architecture.
• Driving project from Design through deployment phase.
• Effectively contributing to Proposals.

Top 5 Responsibilities

1. Analyse, design and implement solutions
2. Manage  team of developers in a highly dynamic environment
3. Anchor project calls, elicit details, allocate work and report status
4. Contribute to CoE and Proposals
5. Provide technical mentor-ship to the team

Technical Skills Required:

Strong in Salesforce Customisation (Apex, Visualforce, Triggers, Lightning Components etc...) and Configuration (Process Builder, Visual flow, OWD, Security Settings and other common Admin tasks).
Has extensive implementation experience in at-least 3 of the cloud offerings - Sales, Service, Marketing, Community Cloud.
Has worked on proposals.
Should have done deployment using at-least 2 approaches - ANT, Eclipse, Change sets.
Should have lead at-least 3 E2E Salesforce implementations (Design through Deploy).
Should have experience in building Web Services, both SOAP and ReST.