Project Manager

What will you be doing at Enalo?

• Understand the problem statement and derive potential product solutions.
• Conduct market research, competitor analysis and user research.
• Collaborate with multiple teams to take the product forward.
• Participate in product strategy, build a roadmap and execute to bring products to life.
• Manage product requirement definition and feature identification for future initiatives, including documentation of prioritized feature sets and use cases.
• Lead the development and QA teams at the appropriate times to realise the goals of the product.
• Own scrum and all the related activities like sprint planning, and release.
• Create user stories and use cases for product features.
• Look for roadblocks and mitigate risks.
• Organize daily stand-ups, brainstorming and review sessions.
• Maintain backlogs and prioritize them effectively.
• Experience the product as an end-user and identify gaps to make the product better. And ensure users can see the value of the product!
• Craft product presentations and do demos.
• Define product metrics and speak through data.
• Be a driving force in assembling the resources necessary to ship high-impact products and features, and facilitate communication throughout the development process.
• Work with the release process and support teams to ensure that the product is released successfully and any issues in production are resolved quickly.
• Measure and analyse the success of a product or feature using internal tools as well as tools like Google Analytics
• Efficiently manage agile development of the product.
• Contribute to the product's 'Go To Market' Strategy.

Skills required :

• Strong familiarity with product development, user flows and UI experience.
• Proven ability to successfully manage all phases of the product development lifecycle.
• Expertise with web/mobile analytic tools.
• Excellent organizational, statistical, strategic thinking, problem-solving, analytical, written and oral presentation and communication skills.
• Strong understanding of agile management (Scrum).
• Ability to break the ground through research and data analysis.
• Good collaboration, design thinking and presentation skills.
• Affinity to marketing.
• Preferred experience in product development as an engineer
• Preferred experience in a product company
• Experience in building or working with an early-stage tech product startup would be a plus.
• Excellent organizational, statistical, strategic thinking, problem-solving, analytical, written and oral presentation and communication skills.
• Experience in B2B SaaS/Payments will be added advantage.

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

 

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

 

Job Description:

 

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring https://resources.workable.com/digital-project-manager-job-description">technical feasibility
• Ensure that all projects are deliveredon-time, within scope
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders. Phase wise project presentation and regular meeting discussions.
• Perform risk management to minimizeproject risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation

 

• Great educational background, preferably in the fields of computer science or engineering for technical project managers
• Proven working experience as a project administrator in the information technology sector
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Excellent client-facing and internal https://resources.workable.com/project-manager-interview-questions">communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office
• Strong working experience in Sprint,Agile Methodology, JIRA|.
• PMP / PRINCE II certification is a plus 

We're rapidly expanding our Digital Transformation team at Bajaj Capital and are looking for talented Associate Product Managers to lead the development of multiple initiatives.

As a Product Manager, you will collaborate with a cross-functional team of designers, developers, and quality assurance analysts to execute on a portfolio of complex projects related to designing the next generation of our B2C and B2B offerings.
This position is based out of our swanky Gurugram head office.
Ability to manage work in a fast-paced environment and not minding getting their hands dirty is a must.
Location: Gurugram
A successful candidate for this role will have 0 to 3 years of relevant experience in delivering and managing industry-first products and platforms, with a strong user focus, excellent project management skills, delivering impeccable BRDs and PRDs, and a motivation to achieve results in a fast-paced environment. They should be well-accustomed to project management tools like JIRA, Confluence, etc.

Role requirements:
1. Utilization of agile methodologies: to define requirements, prioritize features, provide business guidance, and perform acceptance testing, for newly-developed products as well as enhancements to existing products
2. Understanding data and analytics and using that as a focal point for all deliveries is a must.
3. Proven ability to work in cross-functional environments including digital sales, marketing, business management, and design and engineering teams.
4. Takes responsibility as the Product Owner/ Champion of the assigned product/ module and is the go-to person for any solutions/requirements in the assigned area.
5. Ability to develop quick partnerships with 3rd party systems and integrate their API's to enhance a company's product capabilities faster.
6. Ensure UAT and QA checks on every product release.
7. Make sure OKRs and timelines are met without impacting the quality of product or its release.

What is the Role?

• Role is responsible to define requirements and drive success of Ecommerce / Real Estate / Healthcare / Grocery / Food Online centric Tech Products.
• Responsible for overseeing and bringing products to market while meeting key business objectives.

Desired Candidate Profile

• Hands-on experience of building and managing consumer tech products
• Prior experience in Ecommerce / Real Estate / Healthcare / Food Delivery business
• Experience of 3+ years + of which 1.5 years + in product management
• Track record of driving and delivering large, complicated projects on time and within scope
• Entrepreneurial spirit / ability to roll up your sleeves and try different things with minimal direction
• Loves and understands technology. Stays current on competition and disruptors in the market
• Is organized, and can plan, forecast and manage a product backlog
• Possesses a unique blend of business and technical savvy.

KPi-Tech is a software services company, providing cutting-edge technology services to US healthcare providers. Our suite of technology-enabled services includes, Interoperability, Software development, Devops, BI & Cybersecurity.

What will you be doing?

A Project Manager is responsible for providing project management support from offshore to our clients in US healthcare IT services and related technologies. A Project Manager works in tandem with Project Managers in different Client time zones performing project governance across multiple engagements. The role provides support in critical areas of overall project management including management of cost, resourcing, and help identify, pursue, and close project risks. The role also requires to be able to maintain relationships with project teams, demonstrate value through service delivery, and improve service levels for our customers, all within the constraints of schedule, budget, and resources.

Responsibilities

The Project Manager has the responsibility of providing support for overall delivery and execution of the project. The role requires support across multiple projects within the organization with the following responsibilities:

• Financial Management - Planned hours, Actuals, ETC, EAC, overall cost, revenue, budget, and management of financial variance, & create SOW’s
• Risk Management - Managing and ensuring that all potentials risks/issues are properly communicated to all stakeholders with correct owners for the same identified and/or putting in a resolution plan in the form of risk register.
• Schedule Management - Ensure all project milestones, deliverables, Go-lives, deployment dates etc. are met and in case of any variance, keeping all the stakeholders informed with relevant reasons.
• Status Update - Status reports to clients using project management tools like Jira, SF, Microsoft office suite with all the details based on status from resources. Reports to KPi management showing the health of each projects.
• Process: Setup the stand operating processes that ensure the project teams are process oriented, and provide documentation to the clients.
• Others - Resourcing, maintaining overall project status, resolving project management related issues that may arise, performance approval, aligning projects to company objectives.

Preferred Qualifications

• Bachelor’s in computer science
• Excellent writing and speaking skills.
• Quick learner and interest to learn new skills.
• US healthcare IT experience
• PMP/Scrum master Certification.

Skill Set
Technology

• Java or any other object-oriented programming language.
• Restful webservices.
• SQL/NOSQL databases.

 Tools

• Jira
• Salesforce
• Confluence/SharePoint
• Slack or any other project communication tools.
• Timesheets (like Clarizen)

 Frameworks

• Agile/Kanban development

Good to have:

• JavaScript
• HTML5
• CSS
• HL7/FHIR certifications
• AWS/Azure/GCP

Benefits

• Health Insurance
• Employee reward programs
• Employee Skill development programs

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

 

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

 

Responsibilities:

• Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
• Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
• Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
• Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
• Traceability: providing the function for managing documentation, project history and organizational knowledge.

 

• Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

 

Skills

• Gathering data about project progress and producing reports
• Developing standards and processes
• Encouraging (or enforcing where necessary) the use of those standards and processes
• Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
• Managing dependencies across multiple projects across delivery team

      

 

     

• MBA in Project/Operations/Systems/MIS or MCA Or equivalent
• 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
• Strong Process and Agile Project Methodologies knowledge for managing multiple projects
• Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
• Reporting on financial information such as Project Profitability, Claims and Invoicing
• Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
• Identify and analyze opportunities and make tactical/strategic recommendations
• Hands on project management approach that includes a proven track record of project/program execution
• Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
• Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
• Ability to adapt communication style to effectively work with multiple levels within an organization 
• Experience preparing high visibility, executive level presentation materials 

 

The Games Lead will work with a cross-disciplinary team to manage the development process on a new, unannounced FPS shooter game.

This person will work primarily with engineering and QA to support and facilitate the on-time and on-budget delivery of our game.

 

Responsibilities

• Manage hybrid Scrum-based development process using different tools such as Clickup.com, Asana, JIRA, spreadsheets, Miro, and other tools used to manage teams and processes.
• Work with engineering in planning and development oversight: manage daily check-ins, track progress, and lead end-of-sprint retros.
• Ensure we are getting the most out of engineering, work closely with design to ensure on-target implementation, and track against the schedule to keep on time and on budget.
• Ensure that we are utilizing the most effective development processes possible.
• Create reports that quantitatively track our progress every week and highlight progress and areas for improvement.
• Coordinate QA and support for maximal efficiency and effectiveness.
• Own the product roadmap, development schedule, and overall project P&L.
• Ensure we approach development focused on a key risks-based approach working closely with all disciplinary leads and the CEO.

 

Qualifications

• Prior lead PM or producer role on at least 1 successful F2P mobile title full lifecycle.
• Experience working on at least 3 mobile game titles, full lifecycle.
• Expert knowledge of all major development processes: You should know the whys (why are we doing things in specific ways?) and not just the actions/motions of the practices.
• Expert knowledge of all major PM tools (Asana, JIRA, and Monday at the minimum).
• Excellent leader and motivator of teams.
• World-class problem solver.
• Appropriate alignment with our company’s Values.
• Ability to think outside of process (when necessary).
• Willingness to abandon politics and bullshit and instead focus on problems & solutions and the delivery of as high quality of a product as our team can possibly create.
• An extremely hard working and get it done work attitude.

 

 

Dear Aspirants,

 

We are Looking for professionals who have an analytical perspective, have worked on enterprise-level projects, and always seek to exceed customer expectations.

In case, you find the company profile and JD matching your aspirations and your profile matches the required Skill and qualifications criteria, please apply here with the response to questions.

We shall reach you back for scheduling the interviews post this.

 

About the Company :

Driven by a Passion for Excellence :

Acidaes Solutions Pvt. Ltd. is a fast-growing specialist Customer Relationship Management (CRM) product IT company providing ultra-scalable CRM solutions. It offers CRMNEXT, our flagship and award-winning CRM platform to leading enterprises both on cloud as well as on-premise models. We consistently focus on using the state of art technology solutions to provide leading product capabilities to our customers.

CRMNEXT is a global cloud CRM solution provider credited with the world's largest installation ever. From Fortune 500 to start-ups, businesses across nine verticals have built profitable customer relationships via CRMNEXT. A pioneer of Digital CRM for some of the largest enterprises across Asia-Pacific, CRMNEXT's customers include global brands like Pfizer, HDFC Bank, ICICI Bank, Axis Bank, Tata AIA, Reliance, National Bank of Oman, Pavers England etc. It was recently lauded in the Gartner Magic Quadrant 2015 for Lead management, Sales Force Automation and Customer Engagement. For more information, visit us at www.crmnext.com

 

Educational Qualification :

- B.E./B.Tech /M.E./ M.Tech/ MCA with (Bsc.IT/Bsc. Comp/BCA is mandatory)

- 60% in Xth, XIIth /diploma, B.E./B.Tech/M.E/M.Tech/ MCA with (Bsc.IT/Bsc. Comp/BCA is mandatory)

- All education should be regular (Please Note - Degrees through Distance learning/correspondence will not consider)

 

Exp level - 1 to 5 yrs

 

Location - Andheri (Mumbai)

 

Technical expertise required :

1. a) Meeting clients to understand their CRM and process requirements.
2. b) Work as a team member for system requirements definition process and system setup during implementation.
3. c) Re-engineer business processes to ensure accurate CRM roll-out.
4. d) Creating and managing the project schedule, participating in performance standards discussions.
5. e) Translating client requirements into system configuration and custom developments and prepares an achievable delivery schedule.
6. f) Coordinating with departments to ensure delivery.

 

Desired Proficiency :

1. a) Excellent verbal and written communication, problem-solving, and analytical skill.
2. b) Ability to deliver on timeliness
3. c) Excellent customer facing skills
4. d) Appreciation of Business Issues
5. e) Strong Technical background.
6. f) Experience in BFSI and CRM domain is preferred.
7. g) Exposure to Microsoft .NET framework and databases is a plus.

If this role sounds exciting to you and fulfills your future goals, then we would love to hear from you.

 

Regards,

Deepak Sharma

Human Resources

 

We are looking for someone with high expertise in rails with knowledge of other domains. The ideal candidate should be a smart learner and should know how to learn