Business Analyst

As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.

There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Key Responsibilities

• Proven experience on the CICS functionality and architecture.
• Provide technical support as needed in the planning, coordination, installation, implementation and testing of releases, upgrades or changes to CICS and related ISV products.
• Capable of installing, upgrading and migrating CICS Transaction Servers.
• Capable of installing, upgrading and supporting IBM & ISV related products such as Compuware Abend-AID, ASG TMON/CICS, Omegamon for CICS, BMC Mainview, Xpediter/CICS, CA ACF2/CICS, CA Intertest and CA SymDump.
• Provide primary on-call support for CICS and associated ISV products.
• Problem determination and resolution within expected timeframe.
• Diagnose CICS system and related product issues and follow up with Root Cause Analysis.
• Participate in Disaster Recovery planning and tests as scheduled.

Your future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 8 to 14 Years of experience in CICS system programming.
• Experience in CICS transaction server and related ISV products.
• Basic knowledge on the following technologies: z/OS, Unix System Services, SMP/E, REXX, Java, VSAM and Third party products
• Capable of Upgrading /Installing and supporting IBM & ISV related Products Proficient in technologies like P2V, V2V and P2P migrations.
• Experience with performance tuning and workload balancing in CICS.
• Familiarity with CICS monitoring tools (Omegamon for CICS, BMC MainView, IBM CICS Performance Analyzer).
• Knowledge of CICS Web Services, MQ integration, and DB2 connectivity.
• Experience with RACF, ACF2, or Top Secret security administration for CICS.

Preferred Technical and Professional Experience

• Process driven management of technical operations and support.
• Excellent verbal and written communication skills.
• The ability to work independently as well as part of a team.
• Excellent troubleshooting and customer service skills.
• The ability to follow a project through to completion and/or to work as part of a larger team to complete the components of a complex project.
• Support for technical consultation and inquiries from the other IT technical teams.
• Develop, document and maintain procedures for system utilities such as backup/restore, performance tuning and configuration of environments.

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Key Responsibilities:

Coordinating Production:

•  Collaborate with cross-functional teams to ensure timely and efficient production processes.
• Monitor production schedules, material availability, and resource allocation to meet
• production targets.
• Identify areas for process improvement and implement solutions to enhance productivity.

Managing Dispatch:

• Oversee the coordination of product deliveries and shipments to ensure accurate and timely dispatch.
• Liaise with logistics partners and carriers to optimize delivery routes and minimize delays.
• Address any issues related to dispatch and provide effective solutions.

Managing Customer Support (Logistics and Orders):

• Handle customer inquiries and concerns related to logistics, orders, and deliveries.
• Work closely with customer support teams to resolve issues promptly and maintain high levels of customer satisfaction.
• Provide customers with accurate information about order status, tracking, and delivery times.

Managing Vendors:

• Establish and maintain positive relationships with vendors and suppliers.
• Collaborate with procurement teams to ensure timely and cost-effective sourcing of
• materials and services.
• Negotiate terms and contracts with vendors to achieve favorable terms for the company.

Managing Inventory:

• Monitor inventory levels and coordinate with relevant teams to ensure adequate stock availability.
• Implement inventory control measures to minimize stockouts and excess inventory.
• Analyze inventory data to make informed decisions about reorder points, stock replenishment, and inventory optimization.

Benefits:

• Comprehensive training in operations management practices.
• Opportunity to learn from experienced professionals in the field.
• Fast-track career growth within the organization.
• Exposure to diverse projects and responsibilities.

Stalwart Themius is currently seeking a highly motivated and experienced Project Manager to join our client's team in Mumbai. This role will involve providing virtual support to production processes in various areas of the food industry. Our client, with over 70 years of research and development experience, is known for their innovative high-tech solutions. Their intelligent sensor systems enable businesses to achieve optimal quality and efficiency in their production processes.

• Role: Project Manager:
• Experience: 10+ years overall and at least 5+ years of experience as a Project Manager
• Location: Airoli, Navi Mumbai (Hybrid)

If you have a passion for the world of intelligent machines, this exclusive opportunity is perfect for you. As a key member of the team, you will work closely with the Director of Engineering, participating in all aspects of the development cycle. Your primary focus will be fostering effective communication between different teams across locations and ensuring the delivery of a world-class product. This role is crucial and responsible for the entire Mumbai development team and delivery. The ideal candidate must have a strong background in Project Management and prior experience in team management.

Responsibilities:

• Establish and implement training processes and strategies for all technical personnel
• Analyze, plan, and develop requirements and standards for scheduled projects
• Assign and oversee daily tasks of technical personnel, ensuring active progress toward established milestones
• Conduct regular technical team meetings to assess progress
• Define clear deliverables, roles, and responsibilities for staff members involved in specific projects or initiatives
• Recruit and train exceptional employees to fill technical department positions
• Take ownership of projects and solutions within the business initiative

Mandatory Skills:

• Hands-on experience with Deployment, Docker, Node.js, ReactJS, MongoDB, and web design principles
• Strong understanding of cloud computing
• Proficiency in systems development and lifecycle methodologies
• Solid technical background with the ability to address accessibility and compatibility issues
• Familiarity with industry-standard tools for assessing work quality and providing improvement suggestions
• Excellent written and verbal communication skills
• Strong problem-solving and critical-thinking abilities
• Ability to work calmly under pressure and meet deadlines
• A team player with the capacity to work independently when necessary
• Minimum 10+ years of experience with 5+ years of people management skills and 5+ years of technical skills
• Demonstrated leadership, interpersonal, organizational, and problem-solving skills

Preferred Skills:

• Master's degree in Project Management or a related technical field
• Professional Project Management Certification from an accredited institution
• Demonstrated understanding of Project Management processes, strategies, and methods
• Experience mentoring, coaching, and developing talent in the technology department
• Excellent time management and organizational skills, with expertise in establishing guidelines for others in these areas
• Managerial experience applying analytical thinking and problem-solving skills
• A proactive approach to identifying and addressing potential challenges

• Minimum 3 years of experience in Node JS.
• Minimum 1 years of experience in Mongo DB (optional)
• Good Hands-on experience in Angular or React.
• Experience in designing and building large-scale, high availability, secure web applications and REST-full API using Node.js in an agile methodology.
• Good Hands-on experience in Node Js frameworks like Express, .
• Strong proficiency with JavaScript and Node.JS
• Knowledge and understanding of Event Loop architecture.
• Knowledge and understanding of promises and (async or await)
• Implementation of security like oauth 2.0, JWT and data protection.
• Good Hands-on experience on cache server.
• Knowledge and understanding of Request, Axios, proficiency in REST-ful APIs.
• Knowledge of data structures and Algorithms, Node Global variables and In-built libraries
• Understanding the nature of asynchronous programming and its quirks and Workarounds
• Design and implementation of low-latency, high-availability, and performant applications.

Job Title: Product Manager

Location: Remote, Anywhere in India

Remote: Yes

Travel: No

About Us:

Frolick, Inc. is a community food delivery platform for healthy, delicious lunches from Michelin-star chef designed menus at an incredible value. We are reimagining weekday lunch. Unlike takeout with us what you see is what you pay: no ancillary fees or tips! We bring together machine learning, food production, last-mile logistics in a unique way to bring a fresh, chef-prepared meal to your office or home for less than the price of traditional takeout.

Backed by a strategic partnership and investment from one of the largest food-tech companies in the world, we are launching in the DC Metro area this fall and in a dozen cities next year.

The Opportunity:

As Product Manager you will be responsible for the product planning, development and execution throughout the Frolick’s lifecycle. This will include: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure KPI and OKR goals are met. 

Your role will be integral in articulating what success looks like by identifying our customer needs and ensuring that the product supports Frolick’s overall strategy and goals while collaborating with a team to turn that vision into action. As an early team member, you will get an unique opportunity to be in the driving seat of a high-growth startup and define its success story.

Your Responsibilities:

• Oversee and own the overall product development and delivery. This includes product's vision, strategy, and roadmap and identify big initiatives Frolick should make to drive user growth and engagement
• Create detailed product business requirements documents, user stories and functional specifications and synthesize key results that define the success of our products
• Incorporate market analysis, customer research and usability findings into requirements
• Collaborate with cross-functional stakeholders to understand goals and pain points, gather requirements and understand internal workflows in order to design the ideal experience
• Develop go-to-market strategies to drive awareness, education and selling partner adoption
• Establish metrics and key indicators that provide product insights based on performance, historical data and post-mortem analysis
• Identify new strategic product opportunities that will help us stay fresh and deliver on those opportunities
• Embody a “can do” and growth mindset, from experimentation and tinkering to constantly pushing your data/information analysis ability to better identify key drivers and understanding of what's going on

Requirements / Superpowers:

• 5-7 years of experience with minimum 2 years a product management, preferably some of it in last-mile logistics, or E-commerce
• Proven ability to influence others among a diverse group of leaders, fostering collaboration, and building a culture of excellence]
• Ability to drive metrics and key results to ensure continuous improvement 
• Experience managing multiple projects at once and prioritizing simultaneously
• Experience interpreting data and making recommendations
• Excellent and effective communication skills - whether it’s emails, summaries or decks - that are concise, inspiring, kind, articulate and unambiguous
• Experience working in a high-growth environment, preferably at a tech startup
• You are comfortable with ambiguity and highly entrepreneurial 
• Experience with last-mile food, grocery delivery will make you stand out among applicants
• You have a bias towards execution, a desire to execute, learn and iterate

What we offer:

• Competitive compensation package (including equity component)
• Medical and dental insurance
• A steep learning curve from day zero
• This is a ground floor opportunity. You will be shaping the growth of a business from the beginning. This also means the opportunities for you are limitless
• You will get to build something you are proud of, alongside a set of colleagues who are passionate, committed and are driven by a shared vision
• A transparent company culture with flat hierarchies, an environment to openly, frequently and respectfully challenge each other
• And, tons of great food!!

We are an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. 

We embrace and celebrate diversity. We believe diversity makes us stronger and are committed to creating an inclusive environment for all employees.