Technical Business Analyst

JOB DETAILS:

* Job Title: Principal Data Scientist

* Industry: Healthcare

* Salary: Best in Industry

* Experience: 6-10 years

* Location: Bengaluru

Preferred Skills: Generative AI, NLP & ASR, Transformer Models, Cloud Deployment, MLOps

Criteria:

1. Candidate must have 7+ years of experience in ML, Generative AI, NLP, ASR, and LLMs (preferably healthcare).
2. Candidate must have strong Python skills with hands-on experience in PyTorch/TensorFlow and transformer model fine-tuning.
3. Candidate must have experience deploying scalable AI solutions on AWS/Azure/GCP with MLOps, Docker, and Kubernetes.
4. Candidate must have hands-on experience with LangChain, OpenAI APIs, vector databases, and RAG architectures.
5. Candidate must have experience integrating AI with EHR/EMR systems, ensuring HIPAA/HL7/FHIR compliance, and leading AI initiatives.

Job Description

Principal Data Scientist

(Healthcare AI | ASR | LLM | NLP | Cloud | Agentic AI)

Job Details

• Designation: Principal Data Scientist (Healthcare AI, ASR, LLM, NLP, Cloud, Agentic AI)
• Location: Hebbal Ring Road, Bengaluru
• Work Mode: Work from Office
• Shift: Day Shift
• Reporting To: SVP
• Compensation: Best in the industry (for suitable candidates)

Educational Qualifications

• Ph.D. or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field
• Technical certifications in AI/ML, NLP, or Cloud Computing are an added advantage

Experience Required

• 7+ years of experience solving real-world problems using:
• Natural Language Processing (NLP)
• Automatic Speech Recognition (ASR)
• Large Language Models (LLMs)
• Machine Learning (ML)
• Preferably within the healthcare domain
• Experience in Agentic AI, cloud deployments, and fine-tuning transformer-based models is highly desirable

Role Overview

This position is part of company, a healthcare division of Focus Group specializing in medical coding and scribing.

We are building a suite of AI-powered, state-of-the-art web and mobile solutions designed to:

• Reduce administrative burden in EMR data entry
• Improve provider satisfaction and productivity
• Enhance quality of care and patient outcomes

Our solutions combine cutting-edge AI technologies with live scribing services to streamline clinical workflows and strengthen clinical decision-making.

The Principal Data Scientist will lead the design, development, and deployment of cognitive AI solutions, including advanced speech and text analytics for healthcare applications. The role demands deep expertise in generative AI, classical ML, deep learning, cloud deployments, and agentic AI frameworks.

Key Responsibilities

AI Strategy & Solution Development

• Define and develop AI-driven solutions for speech recognition, text processing, and conversational AI
• Research and implement transformer-based models (Whisper, LLaMA, GPT, T5, BERT, etc.) for speech-to-text, medical summarization, and clinical documentation
• Develop and integrate Agentic AI frameworks enabling multi-agent collaboration
• Design scalable, reusable, and production-ready AI frameworks for speech and text analytics

Model Development & Optimization

• Fine-tune, train, and optimize large-scale NLP and ASR models
• Develop and optimize ML algorithms for speech, text, and structured healthcare data
• Conduct rigorous testing and validation to ensure high clinical accuracy and performance
• Continuously evaluate and enhance model efficiency and reliability

Cloud & MLOps Implementation

• Architect and deploy AI models on AWS, Azure, or GCP
• Deploy and manage models using containerization, Kubernetes, and serverless architectures
• Design and implement robust MLOps strategies for lifecycle management

Integration & Compliance

• Ensure compliance with healthcare standards such as HIPAA, HL7, and FHIR
• Integrate AI systems with EHR/EMR platforms
• Implement ethical AI practices, regulatory compliance, and bias mitigation techniques

Collaboration & Leadership

• Work closely with business analysts, healthcare professionals, software engineers, and ML engineers
• Implement LangChain, OpenAI APIs, vector databases (Pinecone, FAISS, Weaviate), and RAG architectures
• Mentor and lead junior data scientists and engineers
• Contribute to AI research, publications, patents, and long-term AI strategy

Required Skills & Competencies

• Expertise in Machine Learning, Deep Learning, and Generative AI
• Strong Python programming skills
• Hands-on experience with PyTorch and TensorFlow
• Experience fine-tuning transformer-based LLMs (GPT, BERT, T5, LLaMA, etc.)
• Familiarity with ASR models (Whisper, Canary, wav2vec, DeepSpeech)
• Experience with text embeddings and vector databases
• Proficiency in cloud platforms (AWS, Azure, GCP)
• Experience with LangChain, OpenAI APIs, and RAG architectures
• Knowledge of agentic AI frameworks and reinforcement learning
• Familiarity with Docker, Kubernetes, and MLOps best practices
• Understanding of FHIR, HL7, HIPAA, and healthcare system integrations
• Strong communication, collaboration, and mentoring skills

Description

Description:

Key Job Responsibilities:

• Implementation of Android Framework and Application (Java) – must

• Test tool development and unit testing

• Perform structured root-cause analysis on tuner defects and implement targeted fixes

• Implementation of Tuner component in Android HAL layer (C++) – good to have

• Implementation of Tuner Driver Library – AMFM/DAB/SDARS/HD (C++) – good to have

Key Performance Indicators:

• Strong coding skills in Java; C++ knowledge is an advantage

• Experience with RTOS and Android OS

• Strong problem-solving and analytical skills

• Proficiency in using Git

Mandatory Criteria:

• Looking for candidates who are based in Chennai and can join us immediately.

• Need candidate from Automotive and Manufacturing industries only.

• Candidate must have experience and Strong coding skills in Java.

• Candidate should have experience in Audio Source Management & Audio Source Routing

• Candidate should have experience in Device Drivers in Communication protocols (I2C, SPI, UART, CAN)

• Candidate should have Experience with RTOS and Android OS.

Job Description:

• Strong working experience in IOS application development is a must. First-hand experience of native mobile apps using Swift must.
• Experience with Swift, RxSwift, Swift UI, Unit test.
• Strong system design and architecture skills - specifically for IOS. Curiosity to tinker around, explore new paradigms and strongest for continuous improvement. Strong problem-solving skills.
• Understanding of network connections, Rest API'sand scheduling. Strong knowledge about security standards (e.g. HTTPS) and privacy standards.
• Idea/experience of the unit and instrumentation testing in IOS. Optimizing app performance and memory consumption.
• Leveraging community libraries to efficiently complete development tasks.
• Debugging apps using simulators and related tooling.
• Persisting data for offline-first apps using databases such as Realm.
• Localizing apps to support multiple languages and regions, vernacular libraries and fonts.
• Familiar with Version control system such as GIT.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.