Technical Business Analyst

Strong Senior Solutions Engineer Profile

Mandatory (Experience 1) – Must have 1+ years of relevant experience in pre-sales solution engineering in a Supply Chain / Sourcing / Operations domain environment

Mandatory (Experience 2) – Must have hands-on experience conducting technical discovery sessions, client demos, and proof-of-concepts (POCs) with enterprise or mid-market clients

Mandatory (Experience 3) – Must have experience in solutioning, configuring, and implementing techical demos of SaaS products

Mandatory (Company) - B2B SaaS in Logistic Tech, Supply Chain Tech, Operations Tech, Retail Tech, ERP etc

Mandatory (Education): MBA + BE/B.Tech background required.

Position: Lead Database Engineer

Experience: 3+ Years

Mandatory Skills: Amazon Aurora PostgreSQL, MySQL, NoSQL, AWS RDS, DMS, Performance Tuning, Replication Strategies, Query Optimization

Job Description:

• Database Administration: Manage and administer Amazon Aurora PostgreSQL, MySQL, and NoSQL databases, ensuring high availability, performance, and security.
• AWS Expertise: Proficient in AWS services such as RDS, Aurora, and DMS, with a strong understanding of cloud database architectures.
• Optimization: Implement optimization strategies at the database, query, collection, and table levels for PostgreSQL/MySQL. Expertise in performance monitoring and tuning.
• Configuration Management: Configure and fine-tune RDS parameter groups to enhance database performance and security.
• Monitoring & Troubleshooting: Proactively monitor database performance, identify bottlenecks, and perform root cause analysis (RCA) for issues.
• Access Control: Manage PostgreSQL/MySQL user permissions and roles, ensuring strict data security and access control protocols.
• Replication Strategies: Hands-on experience with master-master and master-slave replication setups.
• Collaboration: Work closely with development teams to provide guidance on database design, query optimization, and performance tuning.
• Backup & Recovery: Establish and maintain robust backup and recovery procedures to ensure data integrity and availability.
• Database Upgrades: Perform major version upgrades for MySQL and PostgreSQL to leverage new features and improvements.
• Problem Solving: Troubleshoot and resolve complex database performance issues, implementing innovative and effective solutions.

Note: Expertise in database performance tuning, AWS database services, and advanced replication strategies is essential.

Skills:

 Understanding of Edu-Tech Industry and ERP Sales and Business Development

 Ideation & implementation of new concepts

 Key Account Handling Capability (Schools, College, Institutions).

 Keen Interest in current Market trends.

 Go Getter, keen to learn and grow in the dynamic digital environment

 Excellent Communication Skills

 Sound Understanding of Tech based products

 Experience in sales/ EdTech industry

Role Requirement:

 New Business lead generation

 Driving & Managing Client Interaction & Educational ERP sales & marketing.

 Analyse market trends and provide insights for building future strategy.

 Identify Up-selling/Cross-selling business opportunities

 Ideation & implementation of new concepts for generating additional revenue

 Team handling, Co-ordination with the Area partners, Institutions, Channel Partners,

Product, Operations, Finance & Tech Teams.

 Revenue generation from educational institutions

 Implementation of Academic Management Systems (AMS) Services.

 Ensuring the set targets are being met.

 Manage Product presentations

 Virtual sales POC

 Key Account Management

SalesImplementation
ERP
Ideation
Insights
Sales And Business
Development
Key Account Handling
Client Interaction
MarketingStrateg

Position Overview:

Customer success managers supports your customers as they transition from sales prospects to active users of your products.

Theyre focused on customer loyalty and building close long-term client relationships, and often

stay with the same customers as long as they continue to work with your business.

Designation: Customer Success Manager

Reporting to: Director

Roles and Responsibilities

• Customer Success Manager will proactively reach out to customers to understand the

requirements, and resolve issues.

• Proactively reach out to the newly onboarded customers to understand their needs.

• Develop and manage client portfolios.

• Follow-ups with unresponsive customers to help activation/retention of customers.

• Minimize customer churn.

• Sustain business growth and profitability by maximizing value.

• Mediate between clients and the organization

• Strictly adhere to the Activation & Retention SOP.

• Handling existing customers & providing post-sales support.

• Taking care of customer onboarding & service activation.

• Improve onboarding processes.

• Providing training on software to customers.

• Maintaining a healthy relationship with customers.

• Resolving customer complaints quickly and efficiently.

• Analyze customer data to improve customer experience.

• Hold product demonstrations for customers.

Qualifications:

• Prior experience as a Customer Success Manager with IT Services domain

• Good Communication, Analytical Skills

• Excellent Customer Handling.

• Ability to handle team.