Technical Business Analyst

Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

External Job Title :

Support Services Analyst

Position Responsibilities :

• Serves as the second level of support to all the customers’ queries. 
• Resolves the queries and issues by ensuring that all assigned requests are addressed within the SLA or escalate it further as required. 
• Take ownership and responsibility of issues from start through to a successful resolution and follow the escalation process, to speed up the resolution. 
• Effective & efficient working in partnership with other departments to prevent delay in resolution 
• Applying technology in multiple ways to configure the product and helping the customer implement Replicons products. 
• Solid understanding of product limits and suggesting ways of improving the product 
• Logically understanding the concepts of other SaaS based products for integration requests. 
• Need to be multi skilled in all three mediums (phone. Chats and emails.) 

Qualifications :

• Any Bachelor's Degree 
• At least 2 years of experience in software application support and/or infrastructure support 
• Basic understanding of Web technology, basic networking & hardware knowledge, and software applications 
• Excellent communication skills - verbal, written, listening skills and interpersonal skills. 
• Ability to communicate in a tactful, courteous manner and to deal with and resolve complex situations in a professional manner 
• Ability to handle multiple tasks/projects simultaneously and effectively work individually or in a team environment 
• Open to work in a 24/7 support environment 

Key Factors:

1. Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
2. Strong understanding of the admission processes and challenges faced by educational institutions.
3. Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
4. The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
5. Ability to build and nurture long-term relationships with customers.
6. Strong negotiation and closing skills, with attention to detail in contract and agreement management.
7. Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
8. Willingness to travel within the assigned territory as required.
9. Bachelor's or Master’s degree in business, marketing, education, or a related field is preferred.

Hi Kirti,

Job Title: Data Analytics Engineer

Experience: 3 to 6 years

 Location: Gurgaon (Hybrid)

Employment Type: Full-time

Job Description: 

We are seeking a highly skilled Data Analytics Engineer with expertise in Qlik Replicate, Qlik Compose, and Data Warehousing to build and maintain robust data pipelines. The ideal candidate will have hands-on experience with Change Data Capture (CDC) pipelines from various sources, an understanding of Bronze, Silver, and Gold data layers, SQL querying for data warehouses like Amazon Redshift, and experience with Data Lakes using S3. A foundational understanding of Apache Parquet and Python is also desirable. 

Key Responsibilities: 

1. Data Pipeline Development & Maintenance 

• Design, develop, and maintain ETL/ELT pipelines using Qlik Replicate and Qlik Compose. 
• Ensure seamless data replication and transformation across multiple systems. 
• Implement and optimize CDC-based data pipelines from various source systems. 

2. Data Layering & Warehouse Management 

• Implement Bronze, Silver, and Gold layer architectures to optimize data workflows. 
• Design and manage data pipelines for structured and unstructured data. 
• Ensure data integrity and quality within Redshift and other analytical data stores. 

3. Database Management & SQL Development 

• Write, optimize, and troubleshoot complex SQL queries for data warehouses like Redshift. 
• Design and implement data models that support business intelligence and analytics use cases. 

4. Data Lakes & Storage Optimization 

• Work with AWS S3-based Data Lakes to store and manage large-scale datasets. 
• Optimize data ingestion and retrieval using Apache Parquet. 

5. Data Integration & Automation 

• Integrate diverse data sources into a centralized analytics platform. 
• Automate workflows to improve efficiency and reduce manual effort. 
• Leverage Python for scripting, automation, and data manipulation where necessary. 

6. Performance Optimization & Monitoring 

• Monitor data pipelines for failures and implement recovery strategies. 
• Optimize data flows for better performance, scalability, and cost-effectiveness. 
• Troubleshoot and resolve ETL and data replication issues proactively. 

Technical Expertise Required: 

• 3 to 6 years of experience in Data Engineering, ETL Development, or related roles. 
• Hands-on experience with Qlik Replicate & Qlik Compose for data integration. 
• Strong SQL expertise, with experience in writing and optimizing queries for Redshift. 
• Experience working with Bronze, Silver, and Gold layer architectures. 
• Knowledge of Change Data Capture (CDC) pipelines from multiple sources. 
• Experience working with AWS S3 Data Lakes. 
• Experience working with Apache Parquet for data storage optimization. 
• Basic understanding of Python for automation and data processing. 
• Experience in cloud-based data architectures (AWS, Azure, GCP) is a plus. 
• Strong analytical and problem-solving skills. 
• Ability to work in a fast-paced, agile environment. 

Preferred Qualifications: 

• Experience in performance tuning and cost optimization in Redshift. 
• Familiarity with big data technologies such as Spark or Hadoop. 
• Understanding of data governance and security best practices. 
• Exposure to data visualization tools such as Qlik Sense, Tableau, or Power BI. 

Key Responsibilities

Designing and implementing robust, mobile-friendly Web & Mobile applications which includes managing the complete software development process from conception to deployment

Managing the end-to-end life cycle for the production of software and applications

Overseeing and guiding the analyzing, writing, building, and deployment of software

Provide feedback to management during the development process

Modifying and testing changes to previously developed programs

Support customer requirements for the team within established SLA’s.

Provide technical expertise to resolve service impacting incidents and problems.

A successful candidate must have the ability to work as part of a team, be selfmotivated, and work in a loosely defined environment as well as build relationships within the collaborative team

Qualifications & Experience

• Total Experience 3-10 years in the relevant field
• Engineering Degree in Computer Science from a reputed institute
• 2-3 years of technology experience
• Extensive experience in Coding C#, .Net Core, ASP.NET, MVC, Web API, Design Pattern, SQL queries
• 2+ years experience with design patterns and best practices
• 2+ years HTML, CSS, JavaScript, emphasis on frameworks such as Angular 7+, React (good to have)
• Ability to realize and implement Design Comps into a aesthetically pleasing web experience.
• Ability to design and develop for Mobile (Experience with Xamarin will be an added advantage)
• Proven past experience of Azure storage and SQL Server
• Team player, confident, independent and enthusiastic!
• Strong critical thinking, problem solving and communication skills.
• Excellent written and oral communication skills.
• Excellent understanding of Microsoft products, software lifecycle methodology and information systems development and support.
• Ability to work with multiple projects at the same time, strong documentation skills, and a methodical approach to problem resolution are critical to succeed in this role

About the job

We are looking for a talented Web Designer cum developer to create amazing websites and user experiences. The ideal candidate should have an eye for clean and artful web design and developement skills . They should also have superior user interface design skills. The successful candidate will be able to translate high-level requirements into interaction flows and artefacts. They will be able to transform them into beautiful, intuitive, and functional web designs.

Eligibility

Access to a PC or Laptop with a reliable internet connection.

Good understanding of the English language.

Any graduate with a desire to become a web developer. Freshers are welcome.

Knowledge of HTML, CSS, and JavaScript is a plus but NOT mandatory.

Freshers are encouraged to apply. Comprehensive training will be provided, so no prior coding experience is necessary.

Responsibilities

Creating new websites from scratch.

Redesigning and rebuilding existing websites.

Creating sitemaps and designing wireframes.

Collaborating with teams and managing workspaces.

Creating effective content to ensure user engagement.

Working on Front-End development to create interactive User Interfaces (UI).

Building easy navigation for a solid User Experience (UX).

Working on Back-End development to ensure fast and error-free website performance.

Benefits

Internship Certificate

Letter of Recommendation

Performance-Based Stipend

Part-time work from home (2-3 hours per day)

5 days a week, fully flexible shift

We are looking for an enthusiastic U.S. Sales Channel Partner Intern In the U.S.A who can run and manage the sales drive for Spacenos and help us obtain clients.

Skills Required

• Strong Interpersonal Skills.
• Strong  Self Motivation.
• Strong Convincing Ability.

Roles and Responsibilities

• Manage and lead complete sales drives in the U.S.A.
• Observing and carrying out sales processes.
• Updating documents and sales records.
• Reviewing sales performance against sales targets.
• Finding U.S.A clients and getting service contracts in software from them.
• Identifying potential weaknesses and offering improvement suggestions.

Payscale

• Commision based - 10% to 15% of the total revenue brought in by you. 

About Us:

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

Hiring Process:

• Apply for your CV and past work to be reviewed.
• Receive a telephonic interview or assessment upon filling the final step form.
• Receive offer letter if selected.   

Apply soon, the earliest applicant would be preferred over the late applicants.

Experience: 3-5 Years Experience

Skills:

Swift Language, Sqlite Database

Only Male Candidate 

25% Hike on Current salary 

We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We’re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents. The opportunity as the Business Development Manager, you will  work as an individual performers to deliver on the company’s revenue goals as well as take care of the Business Development team.

Responsibilities-

• As Business Development Manager, you will have the responsibility of delivering on the sales strategy & revenue goals of the company.
• Individual performance along with team target
• Train Tele Sales Representatives to deliver their best in every call that they do & adhere to Company’s promises & call flow.
•  
• Focus on finding out the key tracking metrics for performance improvement and implementing them.
• Engage with internal stakeholders viz. Marketing, operations etc. for smooth operations and improvements.

Who Would Be a Best Fit-

• 2+ years of experience relevant experience.
• Has very strong communication and convincing skills.
• Must be target-oriented and handled 10 executives.
• Must be a graduate.

Must Have: 

• Must have Javascript and React.js 

Responsibilities: 

• Use markup languages like HTML to create user-friendly web pages 

• Maintain and improve website 
• Optimize applications for maximum speed 
• Design mobile-based features 
• Collaborate with back-end developers and web designers to improve the usability 
• Get feedback from, and build solutions for, users and customers   

• Write functional requirement documents and guides 
• Create quality mockups and prototypes 
• Help back-end developers with coding and troubleshooting. 
• Ensure high-quality graphic standards and brand consistency 

Skills looking for: 

• Understanding of key design principles. 
• Proficiency in HTML, CSS, JavaScript, and React.js. 
• Should be good at CSS and sound knowledge about Tailwind and Material UI. 

• Understanding of server-side CSS. 
• Understanding of SEO principles. 
• Good problem-solving skills. 
• Excellent verbal communication skills. 
• Good interpersonal skills. 

Good to Have: 

• Experience in Next.js and AngularJS is highly preferred 

Opportunity in the Role: 

• Experienced founding team. 

• Right to win - The founding team knows the business & its secrets inside out. We are starting with a significant head start and a precise plan of action. 
• Barriers to entry - This is a specialized play with natural barriers to entry, allowing for significant value creation for all equity holders. 
• Backed by marquee global investors. 
• Exposure to all aspects of company building - exposure to investors, fund-raising, decision making, building the team & culture. 
• All of the above perks of joining a high potential company very early, along with a competitive market salary.