⮚ Deliver technology solutions that are critical to the day-to-day operations and
continued growth of the business
⮚ Participate in requirements gathering sessions with business users
⮚ Document requirements for new features, data capture, process functions, reports,
and training
Functional and System Knowledge
⮚ Develop expertise on internal systems and understand the functionalities of the
system
⮚ Translate business requirements/problem statements into system changes
⮚ Analyze the impact of changes to previously implemented releases
⮚ Document business requirements, user stories, and solution approach
⮚ Understand system integrations and dependencies
⮚ Analyze the impact of changes on systems and integrations
Business Analysis
⮚ Process mapping and workflow creation
⮚ Assist in enforcement of project deadlines and schedules
⮚ Develop comprehensive testing structures and test plans
⮚ Execute tests, analyze and document results, and address issues as and when they
arise
⮚ Manage communication across all stakeholder groups
⮚ Be involved and engaged through software development life cycle and own
requirement management end to end from initiation through implementation
Qualifications:
Education: Bachelor’s degree in finance, accounting, MIS, business, technology, or
related field preferable
Work Experience: 3+ years of experience working as a Business Analyst or
Systems Analyst
Knowledge of banking and financial services domain, and one or more out of the loan
management process, credit risk, or asset-liability management
Other Requirements:
Keen interest in learning technology
Should be able to work in a demanding environment
Must have a go-getter attitude
Skills & Competencies
Skills
Technical Skills
⮚ Experience with functional and user acceptance testing (manual and automated)
including testing strategies, test case creation, execution and reporting
⮚ Experience with the Software Development Life Cycle including Waterfall and Agile
methodologies
⮚ Proficiency in user stories, acceptance criteria, test scenarios and related
documentation
⮚ Ability to write SQL queries and extract relevant reports
⮚ Knowledge of web services architecture and usage of APIs
⮚ Hands-on end-to-end software development experience, including requirements
gathering and testing
⮚ Analytical, problem-solving, and troubleshooting skills
⮚ Good understanding of BRD, User Stories, Mockups
⮚ Well versed with agile development methodology
Soft Skills
⮚ Strong written and oral communication, able to speak with the business experts
and understand the loan management and accounting domain
⮚ Well organized and consistently delivers on commitments
⮚ A great team player and should be able to work across multiple groups/teams
⮚ Interpersonal skills
Competencies
⮚ Business and System Analysis
⮚ Banking and Lending functional knowledge
⮚ API and Integrations
⮚ Functional Testing / UAT
About A reputed FinTech NBFC
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Minimum Years’ Experience:
4+ years of experience with at least 2 years of experience in Salesforce echo system
Key Skills and Experience Required:
• 4+ years of Business Analyst/Functional Analyst experience
• 2+ years of salesforce.com experience, Strong hands-on declarative Salesforce
configuration experience in areas like Flows, Lightning page layouts, Validation rules,
Sharing and Security aspects. Salesforce Certification(s) must have.
• 4+ years’ experience identifying and documenting business process requirements,
developing process flow analysis, documenting functional requirements, creating
detailed user stories
• 2+ years’ project experience in an agile development environment
• Excellent communication and problem-solving skills
• Ability to understand client business requirements and document detailed user
stories
• Analytical and problem-solving skills with strong written, verbal communication skills
• UX & UI (Human Centric) configuration approach
Areas of Responsibility:
• Create and manage functional requirement and detailed user stories
• Preparing and conducting/supporting playbacks to the customers and relevant
stakeholders after every sprint
• Supporting Quality Assurance activities, including UAT and defect management
lifecycle
• Ownership of project and reporting to senior stakeholders including customers
• Preparing and supporting/conducting playbacks to the customers and relevant
stakeholders after every sprint
Work with Executives to identify Client needs
- - Interaction with Sales Team to engage in pre-sales and post-sales activities
- Must be excellent in verbal and written communication
- Must be detail oriented in work and focused on results
- Ensure to take appropriate steps to resolve customer's problems
- Audit work orders for accuracy and make corrections if required
- 4 to 7 years of experience in requirements management, use cases and business flows
- Must have worked on projects using Agile Methodology
- Excellent client interaction skills
- Must be able to work effectively with business users/stakeholders 6. Ability to multitask and work with minimal supervision
- Certified Business Analysis Professional (CBAP) Certification is a plus
- Excellent written and oral communication skills
- To ANALYZE Business Requirements end-to-end & Documenting Requirements
- Write Good User Stories (Preferably using INVEST techniques)
- Specify acceptance criteria for features and user stories to ensure delivery of requirements that meet or exceed the business needs
- Create wireframe prototypes, Mockups and documenting them using Visio or similar tools
- Document requirements by creating use cases, functional and requirement specifications documents
- Collaborate with internal teams to ensure proper documentation of the product capabilities
- Own the Product backlog, elaborating and prioritizing user stories to be included in the backlog
- Presenting the product capabilities, gathering requirements and identifying gaps
- Interface with clients and partners to understand business environments, current and future requirements; participate as a solutions expert
- Roadmap prioritization, conceptualize new product features, and assist with competitive positioning
Position description:
- Understand business needs and apply analytical concepts on customer data to provide business solutions
- Seek out opportunities for optimizing digital products (App) and improve the performance of campaigns
- Analyze business data and draw inferences
- Provide analysis based on business objectives and initiatives
- Analyzing Mobile App traffic using clickstream tools
- Provide holistic analysis by combining data from different data sources (App Analytics, Business data, etc.)
- Responsible for analysis, development plans, timely communication, on-time delivery of projects, and quality of project deliverables
- provide recommendations to update current MIS to improve reporting efficiency and consistency
Primary Responsibilities:
- Perform business and product analytics, using BI, SQL, Excel, and data analytics, etc.
Required Skills:
- Must be able to draw conclusions from data and present those to internal and external stakeholders
- Knowledge of Excel and SQL
- Knowledge of Tableau or other Business Intelligence tools would be an added advantage
- Experience in BFSI segment preferred
- Knowledge of marketing campaigns is a plus
- Experience in creating custom reports & dashboards
- Problem-solving skills.
- A methodical and logical approach.
- Accuracy and attention to detail
Position –Business Analyst.
Location – Mumbai Andheri
Time – 1 pm to 10 pm
Experience – 7+ Years
Job description
- Gathering business and functional requirements.
- Developing requirements documents: goal model, functional modelling, business process, customer interactions/wireframes; writing high-level user requirements (Epics and User Stories) and Process flows/analysis in JIRA
- Preparing use cases and formal requirements documentation.
- Analyzing and simplifying the requirement scenarios and be able to write prerequisites, Acceptance Criteria. Work closely with the business and technology to gather & write end to end business testing requirements and acceptance criteria.
- Ensuring that releases are getting completed as per timeline and quality by working closely with the product delivery team and keeping daily track of progress.
- Coordinate UAT activities prior to new product releases and client onboarding events including tracking of defects and progress of resolution.
- Escalation of issues in a timely manner.
- Ensure adherence to audit, SLA and operational standards.
- Demonstrations of new functionality to business and technology users.
- Work closely with the support team to ensure timely knowledge transfer.
- Providing analysis and support for the project management, application development, and QA teams throughout the development lifecycle.
- Acting as a liaison between the technology department and other business units.
- Working on RFI or RFP proposals. Participating in process studies or pre-sales process of responding to RFI, RFP, and proposals.
- Leading business and technical analysis sessions to support new development efforts to meet current and projected business needs.
- Quickly understanding the business issues and data challenges of client’s organization and industry.
- Providing expertise on the system's capabilities/limitations as it relates to business goals.
- Preparing impact and opportunity assessments regarding the cost/benefit of proposed projects.
- Aligning stakeholders on business requirements, system requirements, program functions, and strategy.
Requirements
- Domain experience must include 4+ years of experience in the US property and casualty insurance.
- Good understanding and exposure to policy forms or insurance documents.
- Ability to coordinate with other business analysts and follow the direction of BA manager or the project lead BA.
- Ability to work with offshore teams located across time zones.
- Ability to work with QA team and define testing strategies.
- Ability to work independently.
- Proficient with tools like Jira, Confluence, Wiki, MS-Word, Excel, and Visio, etc.
- Have a good experience of the Agile Process (SCRUM)
- Can validate, refine, and optimize solution option models, through analysis of options, can select the option with the greatest business benefit bearing in mind the customer's & product objectives.
- Shows a good understanding of the domain and visualize new features and requirements from industry best practice and document them for technical implementation.
- Demonstrates active listening and values others input/expertise, diversity of views/opinions and responds appropriately.
Behavior Labs team:
The Behavior Labs team sits at the centre of the company and curates the Mia coach, that produces the content and insights to bring about behavior change. It pushes out to enterprise users, insights about expected performance behavior during a business period. It enables enterprises to influence the behaviors of sales personnel from encouraging early starts to push for lightning finishes. It guides enterprises on how to monitor and manage the behavioural journey that would lead to positive outcomes. Thousands of sales and customer service personnel across the globe are influenced and nudged towards behavior change that results in better performance outcomes.
The behavior lab has two key tasks – use the latest thinking in the space of BE and employee performance to enable specific user groups performance and developing a holistic understanding of the user and mining those insights to consistently fine tune the product. This team contributes towards the development of the digital design interface through which users view the nudge. The team also prepares behavioral analytics decks for clients on a regular basis.
We are looking for a new age candidate for the position of a Behavioral Researcher to work in an environment that is in the frontier of using human behavioural understanding and technology to influence behavior change amongst enterprise workers.
Key responsibilities will include:
- Generating insights about behavior from a range of data sources; developing testable propositions
- Conducting original research (e.g. small-scale experiments; feasibility studies to test interventions, qualitative research); analysing quantitative and qualitative data. Understand the trade-offs between different research methods (i.e. quant vs qual, survey vs experiment, A/B tests etc.).
- Action the use of behavioral science concepts into the development of the nudge engine. Keep a continuous watch on new developments in the BE field to adopt and apply into product design.
- Use behavioural science to create contextual information, communication ideas that can influence action amongst user groups and drive them towards a behavioural journey.
- Be intellectually curious and open to innovation but maintain objectivity to ensure that the focus remains on the scientific foundation in which the product is built.
- Good communication and influencing skills, both verbal and written, for a product development & customer facing audience. Specifically, the ability to communicate to these audiences in industry language.
- This role requires a person with curiosity and a passion for inquiry, comfort with ambiguity, and an entrepreneurial/learning mindset. Self-motivated and flexible, this person will be adept at both creative and analytical thinking.
- This is a highly collaborative role which requires the ability to work across the organisation’s product & design teams to develop appropriate ways to bridge the intention – action gap amongst users.
- Work with clients and end-users to gather, understand, and define business requirements
- Should have Experienced in a Salesforce implementation through the full Software Development Lifecycle
- Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
- Work collaboratively with team members to design a solution that will meet a client's business requirements and fulfill user stories.
- Collaborate with developers to test and verify that solutions will meet the business requirements
- Participate in key meetings with clients and should have prior experience of working with them on-site including requirement sessions, system demos, user acceptance testing, and end-user training.
- Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service, or Community.
- In this role, the analyst is expected to have exemplary communication and documentation skills.
- Constructs forecasts, recommendations, and document Business Related Document based on business data and Salesforce knowledge