Product Manager

●Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

● Conduct quality-related reviews of customer service and engagement performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes call monitoring, review of data entry/transactions processed, and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).

● Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.

● Responsible for completing the required number of quality reviews for each customer service or engagement agent based on BPO Sales and Operations performance guidelines.

● Document all observations thoroughly by maintaining observation forms and call center monitoring databases.

● Participate in internal and external client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence.

● As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s).

● May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.

● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

● Perform other duties as assigned by management.

The specific responsibilities and requirements for a Senior QA Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards. 

Work Experience Requirement

●Must have prior QA Lead experience in BPO set up

● Experience working in performance based setting

● Demonstrate leadership capability

● Provide mentorship to QA

● Strong analytical and problem solving skills

● Has a comprehensive understanding of QA concepts and principles.

● Basic to Proficient knowledge on data reporting and analysis.

● People management and development skills

● Project Management

● Proficient in Microsoft Excel

● Must be willing to report onsite in Cambodia

Salary Php80,000

INR 117,587

Overview

Telstra is Australia’s leading telecommunications and technology company, with operations in more than 20 countries, including In India where we’re building a new Innovation and Capability Centre (ICC) in Bangalore.

We’re growing, fast, and for you that means many exciting opportunities to develop your career at Telstra. Join us on this exciting journey, and together, we’ll reimagine the future.

Why Telstra?

• We're an iconic Australian company with a rich heritage that's been built over 100 years. Telstra is Australia's leading Telecommunications and Technology Company. We've been operating internationally for more than 70 years.
• International presence spanning over 20 countries.
• We are one of the 20 largest telecommunications providers globally and the largest telecom provider.
• At Telstra, the work is complex and stimulating, but with that comes a great sense of achievement. We are shaping the tomorrow's modes of communication with our innovation driven teams.

Telstra offers an opportunity to make a difference to lives of millions of people by providing the choice of flexibility in work and a rewarding career that you will be proud of!

Our GBS team

The mission of the Global Business Services (GBS) unit is to leverage talent, technology and partnership to create growth, value, innovation and differentiation via a service mindset. 

Our focus is to deliver great experiences, to simplify and innovate, and drive Telstra’s profitability across a global operating footprint.

The role with us

As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role.

What you'll work on

As a Software Engineer, you will be working on development project which will be based on API transitions, API Management ,API Monetization engine (based on Java, Springboot & AWS) and high traffic transactions.

Key responsibilities

As a Senior Software Engineer, you apply deep experience and technical know-how in the Software Engineering domain with-

• 7-10 years of experience

• Design, build and maintain multiple complex software application technologies and their interaction with Telstra processes and systems

• Develop innovative software that maintains data/network security management, and leverage set processes to reduce the time between commission and production

• Authentically engage with and influence a multi-stakeholder landscape to translate customer needs into leading-edge software application products, services or systems that meet Telstra’s time, cost and quality standards 

• Collaborate with team members and key stakeholders, seeking support, direction and buy-in to gather deep insights about the challenges and opportunities of our software application technologies and platforms

• Significantly contribute to continuous improvement initiatives of our systems and processes, to help define ‘best practice’ corporate testing standards and drive improved outcomes (e.g. productivity, customer experience and/or profitability)

• Lead initiatives or components of initiatives in line with the strategic direction of your team/mission, that have a significant degree of impact to the function or cross-functionally

• Take ownership of your own actions and decisions to drive positive outcomes within your team/mission, and provide guidance to more junior engineers in order to support their development and contribution to team/mission outcomes 

Why join us?

The work is complex and challenging, but will put you at the forefront of technological change as it happens and offer you career experiences you won’t find anywhere else.

________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate. 

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

We are looking for Product Manager with given below qualities:

• Minimum 3 years of experience working as a Product manager
• Strong experience in a dynamic product management role
• Proven success in overseeing all elements of the product development lifecycle
• Experience in delivering finely tuned product marketing strategies
• Exceptional writing and editing skills, combined with strong presentation and public speaking skill 
• Previous experience in software and web development
• Proven success as a product developer in a non managerial role
• Demonstrable knowledge of SEM (search engine marketing) and online advertising 

You as a Product Manager would be required to:

• Proactively identify key opportunities to independently scope, prioritize and lead their validation and execution end-to-end
• Develop overall product strategy, manage the roadmap and lead its execution to drive sustainable user engagement
• Drive the product- and business-planning processes for cross-functional team
• Appraise new product ideas and strategize appropriate go-to-market plans
• Provide leadership in defining MVPs or Experiments that allow us to test our hypothesis while delivering a delightful customer experience
• Work closely with development teams and mediate between technical, UX/UI and business matters, backing up your opinion with data and driving decisions forward when needed

You'd fit in if you have :

• UX / UI Skill: Aptitude for UI/UX and a keen eye for what makes a good customer experience. Experience working very hands-on with designers
• Fluency with Data: Analytical mindset and ability to independently leverage data for prioritization and decision-making, plus  experience working with data tools (e.g. Tableau, Mixpanel, Metabase) 
• Stakeholder Management: Strong collaboration, superb communication skills (both written and oral) and ability to synthesize information quickly

• Commercial Understanding: Proven record of taking complex business problems and coming up with innovative and effective product solutions. Understanding marketplace dynamics will be a plus.

• You feel comfortable handling uncertainty and operating independently

Perks at Oneistox:

• Challenging work, High Product Ownership, and Steep Learning Curve are guaranteed!
• You get to be part of a highly young and energetic team.
• Envisage the growth of a company from 5X to 500X.
• Industry-standard compensation and ESOPS.

Halodoc is the 2018 Forbes Indonesia Choice Award winner and Galen Growth’s 2018 Most

Innovative HealthTech Startup in Asia. Ours is a secure health-tech platform with a mission to

simplifying access to healthcare by connecting millions of patients with licensed doctors, insurance, labs, and pharmacies in one mobile application.

Key Job Responsibilities:

● He/She is a responsive team player who can proactively contribute for building technical

strategies for applications and systems by promoting an understanding of the technology and

business roadmap.

● He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment.

● Work very closely with various business stakeholders to drive the execution of multiple

business plans and technologies .

● Work closely with Product, Design, and Marketing to conceive features, plan projects, and

build roadmaps

● Prior experience with scalable Architecture managing team of minimum 5 engineers and

coaching, mentoring while maintaining a role with code development.

● Proven history of contributing to product strategy and shipping products with multi-functional

teams.

● Highly involved in recruitment while building team also leading app development for both

platforms

● Promote and support company policies, procedures, mission, values, and standards of ethics

and integrity.

Minimum Qualification:

• Total of 10+ years experience
• Hands-on working on Java ( {Language understanding - Java 8, Lambdas, Collections,

popular frameworks & libraries}, JVM, GC tuning, performance tuning)

• Worked on REST frameworks/libraries like Spring MVC, Spring Boot, Dropwizard, REST

Express etc

• Worked on Relational data stores viz. MySQL, Oracle or Postgres
• Worked on Non-relational data stores viz. Cassandra, HBase, Couchbase, MongoDB etc
• Worked on caching infra viz. Redis, Memcached, Aerospike, Riak etc
• Worked on Queueing infra viz. Kafka, RabbitMQ, ActiveMQ etc

Job brief

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.

Responsibility

Design and build advanced applications for the Android platform

Collaborate with cross-functional teams to define, design, and ship new features

Work with outside data sources and APIs

Unit-test code for robustness, including edge cases, usability, and general reliability

Work on bug fixing and improving application performance

Continuously discover, evaluate, and implement new technologies to maximize development efficiency

• Proven software development experience and Android skills development
•  Strong experience in Android app development 
• Experience with Android SDK and also android studio.
• Experience working with remote data via REST and JSON
• Strong command working on kotlin and nodejs.

Years of Experience Required: 5+ Years

What You’ll Do:
Intake requirements and collaborate with other designers, product managers and engineers to design, prototype, and deliver new interaction models and experiences to our customers
Develop expert-level knowledge of the industry and bring new ideas to the team
Support in user testing and research activities to uncover further customer and business needs
Ideally, candidates will have:

• Deep knowledge of design and the process, including fluency in Adobe Creative Cloud and Sketch
• Strong problem solving skills
• An understanding and ability to create 3D content and apply it to mixed realities
• A trailblazer in visual and interaction design creation
• Brilliant design portfolio to exhibit your work and design process 
• A high level of comfort building wireframes and prototypes based on functional requirements
• Ability to work with constantly changing priorities and tasks 
• Excellent verbal and written skills
• Empathy—and not just for users
• Abilities to gracefully give and receive critical design feedback

Bonus Points for: 

• Fluency in HTML, CSS, JavaScript, and Accessibility (WCAG2.0/Section 508) Guidelines
• Fluency in 3D programs such as Blender or Cinema4D
• Community involvement: workshops, articles, or similar to a Dribble account 
• Familiarization with conducting usability testing and research

Duties and Responsibilities:

Contribute to and influence the direction of social media strategy

- Design and execute marketing campaigns

- Analyze and report on the search performance

- Provide an SEO perspective on content creation and social media

- Improve the SEO of all company sites

- Analysis of competitor campaigns

- Regular KPI reporting

- Work closely with the SEO, online marketing and affiliate marketing teams to help coordinate all integrated online output.

Should be able to work on Designing tools like Canva, Adobe Photoshop, Lightroom, and other digital marketing designing tool.