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ROLES AND RESPONSIBILITIES
● Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
● Open to discuss the requirement with the client over a call/ in person meeting.
● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
● Daily standup with various teams to track the progress.
● To oversee the development and improvement of customer service products or platforms within an organization
● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.
- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.
TEKsystems is hiring for one of our product-based clients for a Techno-Functional Business Analyst role.
Candidates who have worked on either Java or .NET in their career, majorly on product solutions.
Solutioning experience
Stakeholder management
Change management
MLEG tools (minimum experience would suffice)
The individual will work on the MLEG Program facilitating business requirements from sites that plan to engage and move forward with the implementation of MLEG IT Tools and processes. Work will also include business value analysis for sites, programs and IT Tools. Create Investment Proposals for new projects and updated scopes while ensuring the functionalities of the new system/process meet business needs
In partnership with the business and IT leadership, Business Readiness is responsible to apply methodologies and tools to identify and manage the people side of change (IT systems, process, behaviors) to achieve a business result.
Individual contributor, lead a change team and/or oversee change delivery across a portfolio or business area. Common activities include (Business Change Implementation Management)
• Confirmation and alignment of change scope
• Stakeholder identification, analysis and management
• Change Strategy
• Mobilizing leaders
• Communications strategy, planning and execution
• Training design and delivery
• Engaging the business on its implementation and adoption requirements
• Change Planning and monitoring
PHEA(Perform Hydrocarbon and Energy Accounting)
• Ensure program deliverables & goals align with PHEA's vision
• Investment Proposals for new projects/updated scopes
• Ensure the functionalities of the new system/process meet business needs
• Monitors program progress such as awareness regarding Issue Resolution and Risk Management
• Supports execution via program and project reviews.
Total Years of experience required: 7 years to 13 years.
Location: Bangalore
Work mode: Hybrid
Looking for a candidate who can join within 30 days.
Thank You.
Have a great week ahead. 🌸
- Act as a key point of contact to the Business Transformation Services, Business Analysis, and Functional Architecture and Solution Architecture groups throughout the implementation
- Interface with business stakeholders to determine key design/process decisions, and contribute to overall delivery plan.
- Deliver assigned tasks complete and on time as designated by the Programme Office to ensure smooth progress of the implementation.
- Contribute and take ownership for various project related tasks / planning activities as the programme evolves
- Knowledge and Practical experience of Project Management methodologies – ability to configure delivery work stream frameworks to progress timelines and delivery milestones
- Demonstrate ability in planning consulting/functional work & ownership of project outcomes
Qualification: MBA(Tier 1 B-School)
- To ANALYZE Business Requirements end-to-end & Documenting Requirements
- Write Good User Stories (Preferably using INVEST techniques)
- Specify acceptance criteria for features and user stories to ensure delivery of requirements that meet or exceed the business needs
- Create wireframe prototypes, Mockups and documenting them using Visio or similar tools
- Document requirements by creating use cases, functional and requirement specifications documents
- Collaborate with internal teams to ensure proper documentation of the product capabilities
- Own the Product backlog, elaborating and prioritizing user stories to be included in the backlog
- Presenting the product capabilities, gathering requirements and identifying gaps
- Interface with clients and partners to understand business environments, current and future requirements; participate as a solutions expert
- Roadmap prioritization, conceptualize new product features, and assist with competitive positioning
Data AnalyticsBusiness analyst, Business analysis, Product owner, Requirement gathering, Agile, FRD, BRD
Qualified Business Analyst expertise in Data Analytics & AI, Digital Banking. Core domain is Wholesale and retail Banking.
Primarily we look for below following criteria :
- Good requirement gathering / BA skills
- Experience of Agile framework
- Domain – BFS : Wholesale / Retail etc.
- Data Analytics & AI, Digital Banking experience
Preferably IMMEDIATE JOINERS.
⮚ Deliver technology solutions that are critical to the day-to-day operations and
continued growth of the business
⮚ Participate in requirements gathering sessions with business users
⮚ Document requirements for new features, data capture, process functions, reports,
and training
Functional and System Knowledge
⮚ Develop expertise on internal systems and understand the functionalities of the
system
⮚ Translate business requirements/problem statements into system changes
⮚ Analyze the impact of changes to previously implemented releases
⮚ Document business requirements, user stories, and solution approach
⮚ Understand system integrations and dependencies
⮚ Analyze the impact of changes on systems and integrations
Business Analysis
⮚ Process mapping and workflow creation
⮚ Assist in enforcement of project deadlines and schedules
⮚ Develop comprehensive testing structures and test plans
⮚ Execute tests, analyze and document results, and address issues as and when they
arise
⮚ Manage communication across all stakeholder groups
⮚ Be involved and engaged through software development life cycle and own
requirement management end to end from initiation through implementation
Qualifications:
Education: Bachelor’s degree in finance, accounting, MIS, business, technology, or
related field preferable
Work Experience: 3+ years of experience working as a Business Analyst or
Systems Analyst
Knowledge of banking and financial services domain, and one or more out of the loan
management process, credit risk, or asset-liability management
Other Requirements:
Keen interest in learning technology
Should be able to work in a demanding environment
Must have a go-getter attitude
Skills & Competencies
Skills
Technical Skills
⮚ Experience with functional and user acceptance testing (manual and automated)
including testing strategies, test case creation, execution and reporting
⮚ Experience with the Software Development Life Cycle including Waterfall and Agile
methodologies
⮚ Proficiency in user stories, acceptance criteria, test scenarios and related
documentation
⮚ Ability to write SQL queries and extract relevant reports
⮚ Knowledge of web services architecture and usage of APIs
⮚ Hands-on end-to-end software development experience, including requirements
gathering and testing
⮚ Analytical, problem-solving, and troubleshooting skills
⮚ Good understanding of BRD, User Stories, Mockups
⮚ Well versed with agile development methodology
Soft Skills
⮚ Strong written and oral communication, able to speak with the business experts
and understand the loan management and accounting domain
⮚ Well organized and consistently delivers on commitments
⮚ A great team player and should be able to work across multiple groups/teams
⮚ Interpersonal skills
Competencies
⮚ Business and System Analysis
⮚ Banking and Lending functional knowledge
⮚ API and Integrations
⮚ Functional Testing / UAT
Job Description
We are hiring a Business Analyst to join our project team. You will work alongside other business analysts and report directly to the project manager. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.
Business Analyst Responsibilities:
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Leading ongoing reviews of business processes and developing optimization strategies.
- Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
- Conducting meetings and presentations to share ideas and findings.
- Performing requirements analysis.
- Documenting and communicating the results of your efforts.
- Effectively communicating your insights and plans to cross-functional team members and management.
- Gathering critical information from meetings with various stakeholders and producing useful reports.
- Working closely with clients, technicians, and managerial staff.
- Providing leadership, training, coaching, and guidance to junior staff.
- Allocating resources and maintaining cost efficiency.
- Ensuring solutions meet business needs and requirements.
- Performing user acceptance testing.
- Managing projects, developing project plans, and monitoring performance.
- Updating, implementing and maintaining procedures.
- Prioritizing initiatives based on business needs and requirements.
- Serving as a liaison between stakeholders and users.
- Managing competing resources and priorities.
- Monitoring deliverables and ensuring timely completion of projects.
Business Analyst Requirements:
- A bachelor’s degree in business or related field or an MBA.
- A minimum of 2 years’ experience in business analysis or a related field.
- Exceptional analytical and conceptual thinking skills.
- The ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Advanced technical skills.
- Excellent documentation skills.
- Fundamental analytical and conceptual thinking skills.
- Experience creating detailed reports and giving presentations.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- A track record of following through on commitments.
- Excellent planning, organizational, and time management skills.
- Experience leading and developing top performing teams.
- A history of leading and supporting successful projects.
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