Business Analyst

Position Overview:

We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.

Responsibilities:

● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.

● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.

● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.

● Track and report on key performance metrics related to CRM campaigns and journeys

Ideal Candidate:

● 2-5 years of experience in handling CRM tools

● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc

Key Skills required (Items in Bold are mandatory keywords) :

1. In depth, hands-on knowledge of STLC and Automation Testing
2. Creating Test Cases and Test Case execution
3. Strong experience with Test Planning
4. Strong production experience with testing tools - Jira, Zing and other popular tools
5. Experience in Core Java, JavaScript
6. Industry experience with Java Selenium, Appium and other test automation tools
7. Experience with Validation, Functional, Cross Browser and UI Testing
8. Strong understanding of payment gateway testing and processes
9. Hands on experience in testing Web and Mobile Applications
10. Experience with cloud testing tools like BrowserStack and/or pCloudy
11. Experience with API testing using Postman

Senior Business Analyst – (P&C Insurance) 

Location: Noida/Gurugram

Job Summary 

We are looking for a curious, detail-oriented, and analytical Senior Business Analyst to 

join our Strategic Offerings team. This role is perfect for someone who thrives on 

understanding business challenges, researching cutting-edge solutions, and conducting 

in-depth analysis to drive digital transformation in P&C insurance. 

You will be at the forefront of evaluating and comparing market-leading digital 

solutions, ensuring that our business teams have the right tools and strategies for 

efficiency and growth. If you’re passionate about problem-solving, technology, and 

making data-driven decisions, this role is an opportunity to shape the future of 

insurance while accelerating your own career. 

Key Objectives 

1. Understand and Document Business Needs: Work closely with stakeholders to 

gather and translate business requirements into actionable insights. 

2. Conduct Market Research: Identify and evaluate external digital solutions that 

align with business needs. 

3. Analyze and Compare Solutions: Conduct in-depth feature analysis, 

benchmarking market offerings to determine the best fit. 

4. Validate and verify requirements by reviewing them with stakeholders and 

obtaining their approval. Ensure that the documented requirements align with 

the business goals and objectives. 

Key Responsibilities 

• Business Requirement Analysis 

o Engage with stakeholders to understand business processes, challenges, 

and future goals. 

o Use various techniques such as interviews, surveys, and observations to 

elicit detailed business requirements. Ensure that the requirements 

capture both the functional and non-functional aspects. 

o Document detailed business and functional requirements to support 

digital transformation initiatives. 

• Market Research & Solution Evaluation 

o Research emerging technologies in the insurance space, identifying 

potential solution providers. 

o Evaluate the applicability of technologies such as artificial intelligence, 

blockchain etc in improving insurance processes and customer 

experiences. 

o Conduct competitive analysis of external solutions, comparing features, 

functionalities, and scalability. 

o Perform SWOT analysis to understand the strengths, weaknesses, 

opportunities, and threats posed by competitor solutions. 

o Collaborate with vendors to gain a deep understanding of their offerings 

and limitations. 

o Lead pilot projects to test and evaluate new solutions. 

• In-Depth Analysis & Strategic Insights 

o Assess solutions for compatibility with internal systems, security, and 

compliance standards. 

o Provide data-driven recommendations to business teams on solution 

selection. 

o Work closely with the Senior Business Consultant to align findings with 

broader strategic initiatives. 

o Collaborate with cross-functional teams to ensure successful integration 

of new solutions. 

o Track key performance indicators (KPIs) to measure the success of new 

technologies and their impact on business objectives. 

Skills & Qualifications 

• 7+ years of experience in the P&C insurance industry, with strong knowledge of 

insurance business processes. 

• Experience in large-scale business deployments, including business process 

transformation. 

• Strong analytical and problem-solving skills, with the ability to translate business 

challenges into solution-driven strategies. 

• Hands-on experience with business requirement gathering, process 

documentation, and workflow analysis. 

• Ability to conduct market research, competitive analysis, and feature 

benchmarking. 

• Strong stakeholder management skills, ensuring clear communication between 

business, technology, and vendors. 

• Proficiency in data visualization, business process modelling tools, and reporting 

frameworks. 

Preferred Skills 

• Understanding of AI/ML applications, automation, and analytics in insurance. 

• Familiarity with Agile methodologies, Azure Dev Ops, Jira, and Confluence. 

• Certifications in CBAP (Certified Business Analysis Professional), CSPO, Lean Six 

Sigma, or Agile frameworks. 

RESPONSIBILITIES:

• Oversee the sales process to attract new clients.
• Work with senior team members to identify and manage risks.
• Maintain fruitful relationships with clients and address their needs effectively.
• Prepare and deliver pitches to potential investors.
• Foster a collaborative environment within the organization.
• Transfer call to the supervisor after initial explanation.

SKILLS:

• Excellent spoken English.
• Both Graduate/Undergraduate may apply.
• Ability to develop good relationships with current and potential clients.
• Excellent communication skills.
• Knowledge of productivity tools and software.
• Ready to work in Nightshift.

Salary: 12,000.00 - 27,500.00 per month

Role: Business Development Executive (BDE)

Industry Type: BPO / Call Centre

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: BD / Pre Sales

Education

UG: Graduation Not Required

About Upaz:

UPAZ is a Farmer First approach agri-fintech team working on a panchayat-level Community Commerce & Financing model enabling B2C delivery of financial and agriculture-related services and products to smallholder farmers right at their doorstep.

Upaz is part of the financial inclusion lab at IIM Ahmedabad and the winner of the Social Alpha Agritech Challenge. Upaz is funded by July Ventures, IIM Ahmedabad, Mr. Kapil Mehan (ex MD of Tata Chemicals, ex CEO of Coromandel International Limited, ex Group CEO Zuari Agrochemicals), Mr. Devrajan Nathan (Founder of Arya.ag) others

We firmly believe that serving smallholder farmers in India presents one of the greatest opportunities for scale and impact in both agricultural and financial inclusion today.

For future information please visit: Grey Matter Technologies Pvt Ltd. | Agro Fintech | India

We are seeking a skilled Mobile Application Developer with knowledge of Agile and Waterfall methodologies for software development to join our dynamic team. As a Mobile Application Developer, you will be responsible for developing innovative Android and iOS applications, utilizing your expertise in various technologies and tools.

Responsibilities:

• Design, develop, and maintain high-quality Android applications that our requirements and specifications.
• Apply Agile and Waterfall methodologies as appropriate to ensure effective project management and timely delivery of high-quality software solutions.
• Utilize knowledge in SQLite to design and implement efficient and reliable database management systems for Android applications.
• Use Git to manage version control and collaborate effectively with other developers working on the project.
• Employ Dart and Getx to write clean, modular, and efficient code that follows industry best practices and coding standards.
• Continuously improve the development process by actively seeking feedback, participating in brainstorming sessions, and implementing innovative solutions to enhance productivity and efficiency.
• Collaborate with UI/UX designers to create visually appealing and user-friendly interfaces, ensuring a seamless user experience across different devices and screen sizes.
• Demonstrate a good understanding of Android Studio, Xcode, and Visual Studio, including their features, tools, and capabilities, to efficiently develop and debug applications.

Requirements:

•  Bachelor's degree in Computer Science, Software Engineering, or a related field 
•  Proven experience of 2 to 4 years developing Android applications.
•  Proficiency in Dart programming language and familiarity with the Getx framework.
•  Strong knowledge of Agile and Waterfall methodologies.
•  Experience with SQLite database management.
•  Proficiency in Git version control system.
•  Familiarity with design principles and user experience (UX) concepts.
• Understanding of Android Studio, Xcode, or Visual Studio.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• Visual Studio, and ability to work with their respective tools and features.

Compensation:

• Based on experience and skills we will offer the best salary.

Why Work with us - 

• Upaz is a fast-growing agri-fintech start-up with a unique farmer financing model. 
• It has very high acceptability among its farmers, clients, and other stakeholders. 
• A chance to be part of an ever-growing team and to understand and be part of the organisation building core team

• Have the ability to translate UI/UX design wireframes to scalable code.
• Experience in developing pixel perfect frontend software, with deep experience in React.js
• Design, develop and maintain our user-facing products.
• Creating Restful APIs with Node.js
• Creating Decoupling architecture and microservices.
• Creating database schemas for products.
• Understanding of session management in a distributed server environment.
• Optimization of the application for maximum speed and scalability.
• Write well architectured code while adhering to best practices.
• Thoroughly understand the requirements and deliver features on time.

• 1-5 years of experience with React (redux, hooks).
• 1-5 years experience with JavaScript (ES6+, modern browser APIs, async/await) or Typescript.
• 1-5 years experience with HTML/CSS & responsive websites.
• 1-5 years experience with NodeJS & MongoDB (NoSQL).

• Join an early team of founders - be a part of the founding team.
• Get first-hand startup experience and grab the opportunity to grow with us as we grow.
• Full remote work.
• Attractive base salary.

We are looking for an experienced top-notch Software Engineer to grow with our development team. As a Node.js engineer, you will be involved from conception to completion with projects that are technologically sound and impactful.

What you will do: 

1. Work on existing software solutions or new systems on the specified programming language.
2. Translating designs and wireframes into high-quality code. 
3. Ensure the best possible performance, quality of the solution you are working on. 
4. Working closely with business analysts, software engineers, product managers, designers and other stakeholders. 
5. Write well-designed and efficient code by adhering to the specified coding standards. 
6. Mentor and support other team members by doing code reviews and applying your experience in process and technical leadership.
7. Document the development process, architecture, and standard components.

1. Minimum 2 years of work experience as a Software Engineer(Node.js).
2. Good knowledge of SQL and related databases.
3. Proficient in Node.js, Javascript, AJAX, jQuery, JSON, CSS and HTML.
4. Knowledge of object-oriented programming.
5. Knowledge of the Front-end and Back-end processes.
6. Knowledge of web development, continuous integration, and cloud technologies
7. Proficiency with RESTful APIs to connect applications to back-end services.
8. Flexibility to switch to a new programming language as and when required. 
9. Ability to own a product and deliver exceptional quality. 
10. Analytical capabilities and logical approach to problem-solving. 
11. Familiarity with software development lifecycle and agile methodology.
12. Good at writing understandable, testable code with an eye towards maintainability 
13. Proficiency in software engineering tools. 
14. Have system-level thinking and the ability to develop a system as a whole. 
15. Bachelor's degree in Computer Science Engineering or any other relevant course. 
16. Good communication skills - including the ability to convey information to non-technical team members in a concise and clear way. 
17. Ability to understand the end-user. 

• Impactful Projects: At Synoriq, you get to work on exciting projects that create a huge impact in the lives of common people. You get exposure to the various domains we work in - be it the financial sector or the government sector. With projects of such scale, we work on the latest and most popular technologies in the market. 
• Great Nucleus of Minds: You get to work with the smartest people and learn together. Our team is a bunch of talented designers, engineers, singers, storytellers, and dancers.  
• Fun: We understand that theres a life outside the office too. We offer flexibility in the work schedule and work from home so that you give your best every day.  
• Leadership Initiatives: We promote the overall development of an individual and help you realize your professional goals. There are ample learning opportunities providing exposure in different domains and working in cutting-edge technology.