ROLES AND RESPONSIBILITIES
● Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
● Open to discuss the requirement with the client over a call/ in person meeting.
● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
● Daily standup with various teams to track the progress.
● To oversee the development and improvement of customer service products or platforms within an organization
● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
Company video
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About the role
We are looking to hire a recruiter who should be experienced and motivated that can help source and hire for top-funded companies globally.
Ideal candidate is a high-energy, strong communicator with a knack for engaging experienced professionals.
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- Responsible for End to End Recruitment (Sourcing, screening of profiles, scheduling of interviews).
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- Creative sourcing methods like Linked-In, internal database, referrals, head-hunting, and networking.
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Requirements
- The ideal candidate should have the zeal to grow in the technical Recruitment world.
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Location: Bangalore, Mumbai, Hyderabad, Pune, Delhi
Responsibilities :
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● Work closely with your team providing continuous feedback to raise the bar
● Shape team goals by developing a deep understanding of our business processes and success criteria
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● Work closely with the team to architect and develop the best technical design and approach to solve complex problems.
● Take the accountability of the overall health of the products you build, and predictability of the deliverables of your team
● Effectively partner with engineering, product and business stakeholders across the organization to co-define and deliver on own and team goals
What are we looking for ?
● Bachelors or Masters Degree in Computer Science or a related field from a college of repute
● 8 to 14 years of industry experience in software engineering with 2 to 3 years of experience of directly managing a team of software engineers
● Prior experience in established start-ups would be preferred
● Experience with object-oriented design and languages
● Track record of building and delivering mission critical, 24x7 production software systems
● Experience architecting systems on AWS platform a strong plus
● Be able to deal with ambiguity and independently drive, design, and implement large scale software solution
● Proven track record of taking ownership and driving results on technical projects
● Ability to handle multiple competing priorities in a fast-paced environment
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Job Description:
We are looking for a frontend developer to join our engineering team and help us design, develop and maintain our desktop solution..
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- Developed CI/CD pipelines for corporate infrastructure.
- Extensive hands-on experience developing frontend systems
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- Ability to work in an efficient startup creating innovative technology Qualifications:
- 3+ years of Industry Experience in frontend desktop application design and development.
- Bachelor/Masters in Computer Science Engineering, other branches of engineering from Tier 1 colleges.
- Should have a good working knowledge of Qt.
- Familiarity with front-end technologies (like JavaScript, CSS and HTML5).
- Strong analytical thinking and problem-solving ability Preferred Skills:
- Attuned design sense so can collaborate with UX designers and hold high-quality bars.
- Strong Programming Skills in Python. Experience in Image Processing is a bonus
- Deep hands-on technical expertise in full-stack development. Location: Bangalore Salary: Industry Standard with ESOP.
Role: US IT Recruiter - Freshers/Trainees
Experience: 0-6 months
Location: Hyderabad (Onsite)
Technovert is not a typical IT services firm. We have to credit two of our successful products generating $2M+ in licensing/SaaS revenues which is rare in the industry.
We are Obsessed with our love for technology and the infinite possibilities it can create for making this world a better place. Our clients find us at our best when we are challenged with their toughest of the problems and we love chasing the problems. It thrills us and motivates us to deliver more. Our global delivery model has earned the trust and reputation of being a partner of choice.
We have a strong heritage built on great people who put customers first and deliver exceptional results with no surprises - every time. We partner with you to understand the interconnection of user experience, business goals, and information technology. It's the optimal fusing of these three drivers that delivers
Responsibilities:
- Should understand the requirement in depth to ensure quality sourcing and recruiting
- Should ensure to submit profiles with quick turnaround time for timely submissions to meet sharp deadlines for each of the requisition
- Make use of effective resourcing strategies, such as head hunting, Internet sourcing, networking, employee referrals
Must have:
- Candidate must have good communication skill
- He/she must have a good attitude
- Proven ability to consistently and positively contribute in a high- paced, changing the work environment
- Excellent communication skills in written and verbal both
Qualification:
- 0-6 months of experience in US Staffing.
- Should be ready to work 80% of the time on W2 recruitment only.
- Good communication skills.
- Willing to work from office (Hyderabad)
- Experience in using job portals like Career Builder, Dice and LinkedIn would be a plus.
Proven graphic designing experience -
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies (such as Adobe XD, Illustrator, Dreamweaver, Photoshop)
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• Excellent communication skills
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• Degree in Design, Fine Arts or related field is a plus
Develop complex plugins, extensions, applications and Workflows
Develop websites, eCommerce stores, CRM systems and custom web solutions
Integrate disparate systems using extensive API Programming
Participate in the development (and possibly, architecture) of indigenous products/offerings
Participate and contribute to community based open source projects
Well, we believe true software engineers are different. They might not even have a computer engineering degree. But you will find them sitting in computer labs for long, possibly building a command prompt game or learning a new programming language.
Were looking for true software engineers to join our company. For us, your academic performance is not a yardstick for selection. It does not matter if you were not at the top of your class, if you did not score a consistent first-class every semester, or if you had multiple KTs. Your marks do not define your abilities. Your interest lies in programming clubs, hackathons, following latest technologies, in practical learning. You have a passion for building great software, and the urge to prove your abilities by exceeding expectations.
If this sounds like you, then write to us. Tell us why we should hire you. Share with us your ambition, your interests and about a memorable project you worked on.
Desired Candidate Profile:
Passion for programming
Sound coding logic and analytical ability to design test scenarios and debug issues
Ability to work in a disciplined manner, follow standards, processes & rules
Keen interest in research about the latest web technologies and advancements
Enthusiasm to learn new technologies and incorporate them in the new offerings/solutions
Excellent verbal and written communication skills