ROLES AND RESPONSIBILITIES
● Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
● Open to discuss the requirement with the client over a call/ in person meeting.
● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
● Daily standup with various teams to track the progress.
● To oversee the development and improvement of customer service products or platforms within an organization
● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
Company video
Company social profiles
Similar jobs
Role Description
As a Business Development Executive, you will be responsible for identifying and prospecting new business opportunities, generating leads, building and maintaining client relationships, and managing accounts. This role requires strong communication skills and the ability to effectively communicate the value of our digital marketing services to potential clients.
Qualifications
- New Business Development and Lead Generation skills
- Strong business acumen and communication skills
- Experience in account management
- Excellent interpersonal and negotiation skills
- Ability to work independently and as part of a team
- Knowledge of digital marketing trends and strategies
- Experience in the digital marketing industry is a plus
- Bachelor's degree in Business, Marketing, or a related field
Data Science
Machine Learning (ML)Role Description
This is a full-time on-site role for a Data Science Trainer at Technobrilliant Learning Solutions in Pune. The Data Science Trainer will be responsible for conducting science education classes, teaching physics and mathematics concepts, creating lesson plans, and delivering high-quality education to students.
Qualifications
- Qualified Teacher with expertise in lesson planning
- Strong communication and presentation skills
- Ability to engage and motivate students
- Bachelor's or Master's degree in a relevant field (e.g., Data Science, Computer Science)
- Experience in data science or related industry is a plus
PHP
Javascript
React.js
Angular (2+)
AngularJS (1.x)Location-Andheri East, Mumbai, Maharashtra 400072
Profile- jr .PHP Developer
Experience- 2 years
Ctc- Upto 6 LPA
Working Days & Time- 5 DAYS A WEEK...10 TO 6
Required Skills-
- Development experience of 2+ in PHP development
- Minimum 1 yrs experience on codeigniter
- API development for Mobile apps ( Android and iOS )
- Integration of third party APIs like Google Maps / Payment gateways
- Knowledge of PHP web frameworks including CodeIgniter and Laravel
- Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
- Understanding of object-oriented PHP programming.
- Previous experience creating scalable applications.
- Familiarity with SQL databases.
Thanks & Regards
Responsibilities:
.Approaching potential leads and closing them within a stipulated time frame.
.Create exclusive distributors, exclusive super stockists and business associates for the company towards business growth.
.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.
.Finding and developing new markets and improving sales.
.Keep abreast with stock reports, inventory, product orders, re-order etc.
.Training personnel and helping team members in developing their skills.
Requirements:
.Bachelor's degree in business, marketing or a related field.
.Experience in sales, marketing or related field.
.Strong communication skills .
.Excellent organizational skills.
.Proficient in Word, Excel, Outlook, and Powerpoint.
React.jsJavascript
HTML/CSSJob Summary
We Condé Nast are looking for React Developers who can design, develop, modify, debug
and/or maintain software code according to functional, non-functional and technical design
specifications and closely work with Data engineering, data science, and internal business
strategy teams as well as the CN suite of brands to develop Analytics Platform
Required Skills:
● 5+ Years of work experience.
● At least 2 Years of relevant work experience in React
● Experience in developing responsive Web Application Development
● Expert Programming experience in HTML, CSS, JavaScript and React JS
● Experience building reusable UI elements including trading grids, dialogs, and screen
navigation widgets
● Experience in Version control (Git)
● Demonstrated ability to work with remote team members, meet deadlines and work
in an agile environment
● Excellent communication skills Strongly Recommended:
● Experience with functional reactive programming methods (e.g. RxJS)
● Experience with async programming (e.g. Promises)
● Expert in React Hooks
● D3/other data visualization tools and libraries
About Condé Nast
CONDÉ NAST INDIA (DATA)
Over the years, Condé Nast successfully expanded and diversified into digital, TV, and social
platforms - in other words, a staggering amount of user data. Condé Nast made the right move
to invest heavily in understanding this data and formed a whole new Data team entirely
dedicated to data processing, engineering, analytics, and visualization. This team helps drive
engagement, fuel process innovation, further content enrichment, and increase market
revenue. The Data team aimed to create a company culture where data was the common
language and facilitate an environment where insights shared in real-time could improve
performance.
The Global Data team operates out of Los Angeles, New York, Chennai, and London. The team
at Condé Nast Chennai works extensively with data to amplify its brands' digital capabilities and
boost online revenue. We are broadly divided into four groups, Data Intelligence, Data
Engineering, Data Science, and Operations (including Product and Marketing Ops, Client
Services) along with Data Strategy and monetization. The teams built capabilities and products
to create data-driven solutions for better audience engagement.
What we look forward to:
We want to welcome bright, new minds into our midst and work together to create diverse
forms of self-expression. At Condé Nast, we encourage the imaginative and celebrate the
extraordinary. We are a media company for the future, with a remarkable past. We are Condé
Nast, and It Starts Here.
What you will do:
- Handling outbound calls and thus selling the company’s products and services to potential new customers as well as existing customers
- Handling inbound calls and answering various inquiries from customers
- Managing and answering complaints raised from customers on a timely-manner
- Educating the existing customers as well as new customers about new products/services and also updating on improvements/changes done, if any, with regards to current products/services
- Developing in-detail and deep knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences
- Ensuring that the targets are met or exceeded, as set by the management
- Converting the calls into sales closure and thus meeting the targets
- Processing all customer purchases
- Taking feedback from the customers regularly and accordingly acting on the same and improving the sales
- Developing and maintaining good professional relationships with customers to encourage repeat business
- Updating and maintaining relevant data and reporting the same to the business in regular intervals
Desired Candidate Profile
What you need to have:- Graduation is a must
- Relevant experience of a minimum 1 year in FMCG telecalling sales
- Previous experience of working in a target-oriented environment
- Knowledge of telephone etiquettes
- Good Hindi, English communication skills
- Positive focus with a go-getter attitude
Key aspects of this role:
• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React
concepts.
• Writing application interface codes using JavaScript following React.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.
To be the right fit, you'll need:
• Minimum 4+ years relevant experience in application development and React JS.
• Knowledge of React hooks such that use Context, use Reducer, use Effect.
• Knowledge of React props and state management (both functional and class component)
• Strong understanding of Error boundary concept of react.
• Work experience with any react based UI library or Redux is preferable
• Experience in building cross-browser layouts with CSS and HTML
Year of experience – 0 to 4 years
Interview drive date – 18th September 2021
Mode of interview – Zoom interview
Employment type – Permanent, full time
Mandatory skill sets - OSI model, HTTP, DNS, TCP/UDP, network protocols
Below are the detailed JD and company overview.
Job Description –
~ Knowledge of TCP/IP protocols (IPv4/v6, ICMP, TCP, UDP, HTTP, DNS, etc.)
~ Good analytical and problem-solving abilities
~ Understanding of network technologies including DNS, HTTP/HTTPS, OSI Layer protocols, HTML, JS, CSS, networking, Content Delivery Networks, etc.
~ Good understanding of various system architectures and networking devices (servers, load balancers, routers, etc)
~ Ability to work independently and as a team member.
~ Excellent conceptualization and communication skills. Able to educate business and technical people around concepts, and guide them to work towards providing optimized solutions
~ Great listening skills and good with customers
Company Overview:
Catchpoint is revolutionizing end-user experience monitoring to help companies deliver amazing digital experiences. Our platform provides complete visibility into your users’ experiences from anywhere – and real-time intelligence into your applications and services to detect and fix issues faster. We are proud to partner with digital innovators like Google, L'Oréal, Verizon, Oracle, LinkedIn, Honeywell, Priceline, and Qualtrics, who trust Catchpoint to improve their brand experience and drive their business success.
Ruby on Rails (ROR)AngularJS (1.x)React.js
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon