
ROLES AND RESPONSIBILITIES
● Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
● Open to discuss the requirement with the client over a call/ in person meeting.
● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
● Daily standup with various teams to track the progress.
● To oversee the development and improvement of customer service products or platforms within an organization
● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
Company video


Similar jobs
🎯 Job Title: Admin Assistant Executive
📍 Location: Chennai
💼Experience: 2+ years
Gender: Male Candidates
📌 Job Description:
We are looking for a Admin Assistant Executive with 2+ years of experience and any degree qualification. The ideal candidate should have a strong command of English (higher-level proficiency) and excellent typing skills . Experience in handling property-related documentation and legal formalities is essential. ✨
Key Responsibilities:
✅ Prepare agreements for clients purchasing flats/plots.
✅ Attend property registrations and ensure all necessary paperwork is completed.
✅ Visit Corporation/CMDA offices for property approvals.
✅ Coordinate with lawyers and visit legal offices for property-related legal work.
✅ Ensure proper documentation and compliance with property laws.
🛠️ Required Skills:
💬 High-level English proficiency (written & verbal)
⌨️ Fast and accurate typing skills for preparing legal documents
🔍 Attention to detail and ability to handle legal paperwork efficiently
🤝 Strong communication and coordination skills
📍 Preferred Locations:
🏠 Candidates residing in Pammal, Anakaputhur, Pallavaram, Jamin Pallavaram, and Chromepet will be preference.
📩 Interested candidates can apply now!
recruit.hrlspl
#HiringAlert
We are looking "SAP Ariba Upstream/Downstream" for Reputed Client @ Permanent Role
Experience: 5+ Years
Skills :
•SAP Ariba Upstream/Downstream Module / experience in S4HANA implementation
•Good Knowledge and hands on experience in Ariba Sourcing Projects, RFX, Auctions, Contract Management, SLP
•Integration knowledge with multiple backend ERP systems for Master data objects replication.
•CIG integration knowledge will be added advantage.
•Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate to technical teams and executive leaders
•Ability to work independently and as a part of a team but also self-motivate
•Hands on experience on building interface with SAP and Legacy Systems, must be familiar with IDOC, XML etc.
•Hands on experience on documenting in User Requirement Specification, Functional Specification, Training documents.
•Knowledge of tools such as Remedy, HP Application Life cycle Management, SAP Solution Manager.
•Knowledge of Ariba Integration (Cloud Integration Gateway) with multiple back-end ERP systems.
•Experience in Config/ Organization and master data replication from ERP systems to Ariba.
Location : Remote
Join Artistic Bird as an IT Sales Executive. If you're adept in web design, development, and app sales, let's connect for career growth!
!! We are Hiring !!
Role: Bench Sales Recruiters/HR Executive
Exp: 1 - 8 years
Work Location: Uppal(Onsite)
MOI: F2F
Srinivas
Victoire Systems LLC
Job Type: Full-time
Salary: Up to ₹80,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Night shift
- US shift
Supplemental pay types:
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Language:
- English (Preferred)
Work Location: In person
- Roles & Responsibilities:
- Responsible for managing + executing content for social media platforms like Instagram, LinkedIn, YouTube, etc. Build and execute social media marketing strategies. Working with our marketing team to design and create the campaign test to communicate the results to use the data to inform future business decisions.
- Collaborate with other departments (marketing, video team, etc.) to create engaging social media content (Stories, posts, reels, etc).
- Planning, Creation, and Publishing of Instagram Reels.
- Managing ORM of IIDE s Social Media.
- Creating the entire campaign, shooting it out, monitoring it, and analyzing it.
- Measure output and revise social media strategies from time to time.
- Takedown any other activities from your reporting manager as and when required.
- Flexibility and willingness to go beyond the call of duty (a go-getter).
- Required Experience and Qualifications:
- Basic Shooting skills using the phone
- Basics of Adobe design & Video tools - Illustrator, Photoshop & Premiere Pro
We’re looking for a Senior Mobile Application Developer to work on Client & Internal Applications. The successful candidate will be responsible designing, developing and implementing software solutions to address complex business issues. The ideal applicant will be able to thrive in a highly collaborative workplace and actively engage in the development process hands-on.
Company are looking for an Android developer - it will be a huge benefit if you are confident and able to build application in Objective C or Swift.
Requirements
- Experience with publishing APIs and in4tegrating with 3rd party services
- Kotlin, Android, Java, Objective C, Swift
- Good knowledge of database (MySQL, SQLlite, Firebase)
- Able to publish Apps to Playstore & Appstore
- Experienced in building mobile applications that utilizes web services (SOAP / REST / JSON)
- An eye for design
- Extensive experience with Mobile features & libraries – Maps, Camera, Files, Wearables, GPS, QR Scanning etc.
- Experience with Tensorflow Lite
- Able to build responsive Ui that work with different devices
- Other programming languages are of benefit – HTML, CSS, PHP, C#
Job Description
1. JavaScript, ReactJs, Node.js, Express.js, MongoDB, Web-Services
2. Working Experience of Ajax,Json
3. Rest/ SOAP API Integration
4. Good Logical and Analytical and communication Skills
5. Should have knowledge of CI/CD.
6. Must have experience in writing unit test cases and good in TDD approach.
7. Should have basic knowledge of HTML5 and CSS.
8. Ensuring high performance of applications on mobile/desktop
9. Knowledge of Jenkins, GIT, Docker, Linux (Basic)
10. Writing tested, idiomatic, and documented JavaScript, HTML and CSS
11. Coordinating the workflow between the design team, the HTML coder, and yourself
12. Communicating with internal/external web services.
GOOD TO HAVE
1. Experience with Amazon web services, DocumentDB, etc.
2. Understanding of Ecommerce applications.
3. Understanding of fundamental design principles behind a scalable application.
4. Creating database schemas that represent and support business processes Implementing automated testing platforms and unit tests Proficient understanding Roles and Responsibilities
5. Design client-side & server-side architecture
6. Build the front-end of application through appealing visual design
7. Test software to ensure responsiveness and efficiency
8. Troubleshoot, debug and upgrade software
9. Build features and applications with a mobile responsive design
10. Ability to work effectively under very tight deadline pressure.
11. Analyze issues, recommend alternatives, and implement the best recommendation
12. Prioritize tasks and responsibilities while managing multiple, competing priorities
Responsibilities
Designing, developing, and testing UI for mobile and web applications
Build reusable code and libraries for future use
Accurately translate user and business needs into functional frontend code
Qualifications
Bachelor's degree or equivalent in Computer Science
1+ years' experience in WordPress/frontend development
Experience building object-oriented web applications in JavaScript, HTML5, and CSS3
Experience with Shopify is a plus










