ROLES AND RESPONSIBILITIES
● Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
● Open to discuss the requirement with the client over a call/ in person meeting.
● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
● Daily standup with various teams to track the progress.
● To oversee the development and improvement of customer service products or platforms within an organization
● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.
About Kapture CX
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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- Excellent verbal & written communication skills. And you enjoy collaborating with others
- 2+ year of experience with Ruby on Rails or other Ruby frameworks
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- Strong knowledge of relational database concepts, PostgreSQL, MySQL, etc.
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- Contribution to open source projects, have participated in some technical community or meetups or interest group or have written or spoken in public about their technical ideas
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What you will love working at Kiprosh
- We're a remote-friendly and calm company
- We use the latest and powerful hardware for software development
- We are heavy on extreme programming and agile methodology. Our DNA is engineering practices like TDD, CI, CD, Code reviews, Pair programming, etc
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- We encourage and help you to blog about your development experience with the rest of the world. (check: https://blog.kiprosh.com/">Kiprosh Engineering Blogs)
- Our dedicated CoE (Center of Excellence) group ensures that company-wide we all achieve excellence in the area of our interest, learn the latest and greatest, and keep sharing product & technology topics regularly across the organization
- Company-wide, we conduct monthly events to have fun together as a One Kiprosh team.
- We are big on rewards and recognition. We celebrate spotlight awards every quarter. We have yearly award ceremonies and celebrations. (check: https://www.linkedin.com/company/kiprosh">Kiprosh Linkedin Page)
- We have company-wide outings twice a year (but pause for a year since March 2020 due to Covid19 pandemic)
- We are a passionate group of humble, kind, and fun-loving individuals
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- Experience in BDD framework (Behavior Driven Development) using Cucumber
- Preferable to have experience on Java, Selenium and Postman.
- Solid experience in manual testing
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- Knowledge of other web technologies and UI/UX standards.
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Create and design various materials for print and digital collateral
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Prioritize and manage multiple projects within design specifications and budget restrictions
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- Proven hands-on Database Development experience
- Develop, design, test and implement complex database programs
- Strong experience with oracle functions, procedures, triggers, packages & performance tuning,
- Ensure that database programs are in compliance with V3 standards.
- Hands-on development using Oracle PL/SQL.
- Performance tune SQL's, application programs and instances.
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Do Your Thng
About us:
DYT - Do Your Thng, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space.
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- Good Communication skills must.
- Understanding the project requirement intuitively and providing proper time estimation.-Always read for troubleshooting in all important projects. ● Experience in accessing data as JSON/XML using REST API.
- Candidate should have good knowledge of iOS, Swift, xCode and Git. ● Ability to build complex iOS standalone client applications & user interfaces, design & implementation.
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- Good communication skills with the ability to work in a highly-collaborative, agile team
- Strong analytical and problem-solving skills
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Location: Hitech City, Hyderabad
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- Must have hands-on experience with C# programming including .NET Framework, ASP.NET, and ADO.NET.
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Experience:6-8 Years
Package:Upto 15 LPA
Notice Period:Immediate to 15 days
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Mandatory Skills:Java,J2EE,Spring Boot,Hibernate & Microservices
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--In-depth understanding and working of java, Spring Boot, hibernate.
--Strong object-oriented programming skills in Java Very good knowledge of Core Java and J2EE
--Proven hands-on Software Development experience
--Proven working experience in Java development
--Hands on experience in designing and developing applications using Java EE platforms
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