
ROLES AND RESPONSIBILITIES
● Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
● Open to discuss the requirement with the client over a call/ in person meeting.
● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
● Daily standup with various teams to track the progress.
● To oversee the development and improvement of customer service products or platforms within an organization
● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
Company video


Similar jobs
Job Opportunity:
Male or Female Security Guard at Siruseri for G4S Secure Solution Pvt Ltd
Qualification - 10th, 12th or any degree
Experience - Open to both freshers or experienced candidates
Note - Accommodation available
Position: Business Development Manager
Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)
Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/
Location: Vijayawada, Andra Pradesh
Language: English
Salary: 5 LPA to 7.20 LPA
We are looking for a motivated and ambitious Business Development Manager to expand our clientele. You will be responsible for applying different sales strategies and work with dedication to increase sales. Your ultimate goal will be to drive sustainable financial growth by boosting sales and maintaining strong client relationships.
Requirements:
• Bachelor’s degree in business, marketing or related field.
• 4 - 8 Years of Experience in sales, marketing or related field.
• Strong communication skills and IT fluency.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Comfortable using a computer for various tasks.
Responsibilities:
• Develop a growth strategy focused both on financial gain and customer satisfaction
• The responsibilities of a Sales Manager Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support

- Experience in Microsoft technologies (Microsoft Dot Net, C#, http://asp.net/">NET, MVC, Microsoft SQL, NETcore, Web API, WCF, Bootstrap, JavaScript, Angular JS, Web API, Web services, Rest API)
- Design complex architecture landscape involving API integrations
- Hands-on experience in ASP.Net, C#, MVC, WCF, Restful services, Web API, AngularJS, Entity Framework
- Strong analytical & problem-solving skills
- Must have excellent oral & email communication skills
- Strong analytical and problem-solving skills
- Must have a positive attitude and a yearning to get things done and demonstrate ownership of deliverables
We are seeking a driven, detail-oriented web developer to join our growing team. In this role, you will take the designs created by UI/UX designers and use a mix of HTML5, CSS3, and JavaScript to code those website designs. You will work closely with various members of the organization to play a key role in the successful launch of websites and applications.
- Knowledge of HTML5, CSS3, JavaScript, and content management systems like WordPress
- Translate UI/UX design wireframes to actual code
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Experience with CSS Preprocessors
- Enhance application for maximum speed and scalability
- Write reusable code and libraries
- Experience with RESTful Services and APIs
- Knowledge of asynchronous request handling, partial page updates, and AJAX.
- Good understanding of code versioning tools like Git & SEO principles and ensuring that the application will adhere to them.
Must have:
- Should have 3-7 years of relevant Experience
- Should be ready to work and handle work without teammates
- Should be ready to work in Evening or Night Shifts
- Ready to join immediately
Perks & Benefits:
- Permanent Wor From Home
- No Bar for Right Candidate
- Fixed Internet Allowance
- Saturday Sunday Off
Educational Requirements
- Must possess a diploma/degree/certificate in graphic design / fine art/interface design from a recognized school, institute, or academy (NIFT, NID, Pearl Academy)
Experience: 5+ years, Proven experience with UI / UX / Graphic design with a portfolio of sample projects
Desired Candidate Profile:
Hard skills
- Experience with web and mobile app design
- Experience creating rapid prototypes
- Team management skill
- Working knowledge of responsive design and grid principles
- Strong typography, layout, and visual design skills
- Working knowledge of industry tools: Photoshop, Illustrator, InDesign, InVision, Sketch
- Working knowledge of the ideation and creation of UI design deliverables: Sitemaps, user flows, wireframes, lo-fi and hi-fi layouts, prototypes
- Ability to innovate and develop out-of-the-box solutions to complex user interaction problems
Soft skills
- Desire to learn and grow as a designer
- Proactive, independent working style
- Excellent communication skills – both spoken and written
- Ability to clearly articulate ideas and concepts
- Strong attention to detail and a keen eye for aesthetics
- Artistic eye for design, user interaction, functionality, and readability
- Strong team player who can collaborate effectively with different stakeholders
- Designers should demonstrate critical thinking and problem-solving skills
- Time-management skills to meet deadlines in a fast-paced environment
- Well organized and well planned (yes, we know this is a big ask!)
- Happy, fun-loving, and imaginative
Responsibilities:
- Develop standard UI components and style guides
- Build wireframes and storyboards to conceptualize the design
- Define visual elements, product elements, and overall design
- Taking design briefs to understand requirements
- Effectively communicate your designs to developers and other key stakeholders
- Create and implement interaction models and user interface specifications
- Conduct industry research and stay up-to-date on best practices, competitor UI designs, and emerging technologies
- Conduct, observe, and analyze usability testing sessions
- Conduct user testing of applications, software, and websites
- Develop consistent, intuitive architectures
- Support the QA team to make sure features are implemented in the coded version as intended
- Determine timeline and deliverables
- Evaluate and set best practices and standards
- Work with UI managers and team to define user flows and sitemaps
- Measure the human-computer interaction (HCI) element of a design
- Collaborate on scenarios, end-to-end experiences, and screen designs
- Work with frontend and backend developers as needed.


Techosquare Solutions is urgently looking for a Flutter Developer who will be joining our team of Software Developers at our Office in Mohali.
Required Experience And Skills
- Have experience in iOS/Android apps with Flutter. Either deployed on the AppStore/Google Play or available on Github;
- 3+ years in mobile software development minimum.
- Two year’s developing Flutter applications for mobile
- Experience with third-party libraries and APIs;
- Understanding of the Agile development life-cycle;
- Experience with automated testing and building;
- Experience with Git, SVN, or other version control tools;
- Proven experience in writing readable code, creating extensive documentation for existing code, and refactoring previously written code
- Java/Swift experience;
- Understanding of Android Keyboard API;
- Experience with optimizing applications for Material Design.
Benefits
Flexible Day Shift
Five day working
Paid Leave
Salary: No bar for deserving
Location: Mohali
Job Type: Full-time


► Experience with C++ Windows and Linux operating system is mandatory.
► Sound knowledge of STLs, multithreading.
► Good understanding of OOP, design patterns and their application.
► Know-how on writing applications using the STL and/or BOOST.
► Knowledge of Agile development methodologies (e.g., XP, Scrum) and agile
engineering practices (e.g.TDD).
► Knowledge of Scripting languages such as shell / bash scripts are desired.
► Good knowledge of SVN or any Source control.
► Experienced with unit test frameworks.
► Computer Science (or related) degree.
Desired Skills
► Understanding of capturing functional requirements through use cases, user
stories and personas.
► Experience with test-driven development and test-driven design.
► Willingness to travel to Germany on a Short/Long term basis.
- Ensure that Shaadi Baraati has the most comprehensive selection of vendors by sourcing and signing up the target merchants quickly and effectively
- Create a robust and accurate profile for every newly registered vendor on the platform
- pitching to the new vendors
- Quality validation
- Data verification of the vendor profiles
- Promotion of company's products/services
- Responsible for revenue-based lead generation
- Provide effective customer experience to new vendors on boarded on the website
- Strong persuasive skills
- High degree of ownership
- Target focused individuals
- Strong verbal and written communication skills
Position : Recruiter - (IT / Telecom)
Location : Delhi/NCR
Job Description
1) Should have Strong analytical and logical abilities
2) Excellent verbal & written communication skills
3) Should have Experience & Knowledge into domestic IT/Telecom hiring industry.
4) Strong Experience in Client Handling/Team Handling.
5) Experience in Sourcing profiles through Job Portals, Networking, Headhunting & Social Networking Sites.
6) Should have Knowledge about Technical Skills & Recruitment Process. (Sourcing).
7) Should have strong Telecom Technology Skills.
8) Must be target driven and must be able to thrive in a time pressured environment.
9) Strong Experience in End to End Recruitment Life Cycle(Sourcing to On boarding).
10) Familiarity with Applicant Tracking Systems and resume databases
11) Screen incoming resumes and application forms
12) Following up on the interview process status
13) Reference and background checks
14) Must have basic knowledge of Salary Heads
15) Comfortable for travelling if required to visit rest of the offices

