ROLES AND RESPONSIBILITIES
● Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
● Open to discuss the requirement with the client over a call/ in person meeting.
● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
● Daily standup with various teams to track the progress.
● To oversee the development and improvement of customer service products or platforms within an organization
● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Criteria
Mandatory
- Strong Product / Business Analytics profile, with a focus on B2C digital products
- Mandatory (Experience 1): Must have 4+ YOE in Consumer analytics for Product / Marketing / Business / Consumer behaviour Insights for B2C Products (Don't want logistics, operations or supply-chain focused analytics profiles, they should have worked on consumer-side analytics)
- Mandatory (Experience 2): Must have hands-on experience with data analysis tools (SQL, Excel, Python, R)
- Mandatory (Experience 3): Must have hands-on experience with KPI dashboard creation and visualization platforms (Tableau, Power BI among others) for effective reporting at various organizational levels
- Mandatory (Experience 4): Proven ability to translate and communicate complex analytical concepts into clear, actionable insights for non-technical stakeholders
- Mandatory (Company): B2C product companies offering digital / Tech products (such as Fintech, EdTech, AdTech, TravelTech)
- Mandatory (Exclusion): Avoid all e-commerce companies like Meesho, Amazon, Flipkart, Swiggy, as their scope of work is limited and irrelevant to their requirement.
- Note: Candidates must be from B2C tech product companies where the core user experience is driven by the technology itself—not from companies like Ola, Swiggy, Zepto, Zomato, Uber, where the user experience is shaped by a tangible service (e.g., food delivery or cab rides).
- Mandatory (Stability): Minimum 2 years per role required. One short stint is acceptable if there’s a long tenure (eg: 5+ years) in a prior role. Frequent job changes are straight rejects.
- Note: Total years of experience must not exceed 6 years.
Preferred Companies
Scaler, Unacademy, upGrad, BYJU’S, Vedantu, Khan Academy, Toppr, Practo, QISpine, Paytm, Paytm Money, Freo Money, Groww, Zerodha, CRED, Navi, PhonePe, Jupiter, Kuku FM, Hike Messenger, Pocket FM, Dailyhunt, Gaana, JioSaavn, MX Player, Hotstar, Gameskraft, Dream11, MPL, Nazara Technologies, WinZO
Company Description
Huellas Labs, founded in 2022, is a remote-first powerhouse in web3 and blockchain technology with a proven track record of over 100 projects. They offer cutting-edge solutions and 24/7 support to fuel transformation for their clients globally.
Role Description
This is a full-time remote role for a Sales And Marketing professional at Huellas Labs. The role involves communication with clients, providing exceptional customer service, managing sales activities, conducting training sessions, and overseeing sales operations.
Qualifications
- Communication and Customer Service skills
- Sales and Sales Management expertise
- Experience in training and developing sales teams
- Strong negotiation and interpersonal skills
- Ability to work independently and remotely
- Knowledge of blockchain technology is a plus
- Bachelor's degree in Business Administration or related field
Responsibilities:
- Manage end-to-end interactions with prospective customers.
- Deliver tailored product demos to multiple stakeholders.
- Understand customer problem statements and follow a consultative sales process to offer solutions.
- Use sales acceleration tools to perform outbound and inbound sales.
- Research accounts to understand the customer's needs, perform effective follow-up, and generate interest.
- Unearth new sales opportunities through networking.
- Build strong relationships and effectively communicate with the sales, support, and marketing teams.
Requirements
- Have 2+ years of successful experience in SaaS Sales.
- Have been in a quota-carrying role.
- Obsessed with prospect happiness and can set the stage for effective sales follow-up.
- Have excellent verbal & written communication skills.
- Flexible - things change around here. FAST.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptWhat you'll do
You will work collaboratively in small teams and iteratively through design and development to deliver fully functioning web-based and mobile applications. In this role, you will employ agile methodologies to quickly provide our consultants with the solutions they need. You will help combine the latest open source technologies together with traditional Enterprise software products. You will be a core member of the team with responsibilities that range from driving the architecture design and technology decisions for shaping the next generation products for various internal teams to ensure that we stay on the leading edge of technology. You will also be responsible for leading multiple development teams while delivering the best in class enterprise-grade software solutions across a breadth of different platforms and technologies.
Full-stack
Javascript
HTML/CSS
jQueryAngularJS (1.x)- Managing and overseeing the organization's e-commerce business efforts
- Identifying opportunities for growth within existing e-commerce accounts, and developing new Marketplace customers
- Heading the planning and execution of the marketing strategies to promote services to online customers
- Creating reports in the system to track product sales
- Leading development of tailored marketing campaigns
- Continually monitoring the campaigns in progress and optimizing as needed.
- Using data to create strategic plans
- Collaborating with a cross functional team to ensure technical capability to deliver, measure and optimize the success of e-commerce marketing campaigns.
- Creating comprehensive reporting on campaign performance that clearly communicates strength and weakness of each campaign.
What you need to have:
- Bachelor's degree in a quantitative, test-driven field or equivalent experience.
- B.Tech / B.E. preferred
- Minimum 3 years' experience in E-commerce marketing including responsibility for campaign development and strategy
- Thorough understanding of e-commerce marketing, including search engine optimization, keyword bidding and online tracking systems
- Proficient in Microsoft Suite
- Must have experience in Amazon Marketing Services (AMS), Search Engine Optimization (SEO)
- Must have worked in a fast paced startup
PHP
Laravel
CodeIgniterWhat are we looking for? :
- Experience of upto 3 years in PHP or other backend programming languages.
- Understanding of MVC structures, OOPs concepts and Frameworks.
- Experience working with Linux, Nginx or Apache and Git, REST APIs.
- Experience with Third party API integrations and using various vendor libraries.
- Have knowledge of Database schemas, structures and migrations.
- Experience in Laravel would be a huge plus.
What you will be doing?:
- Collaborate with team members and solve new challenges through tech and research.
- Take end-to-end ownership of delivering new modules - analyze customer usage & feedback, review business requirements, develop functionalities and test code.
- Write clean readable code and also follow best practices for efficiency and performance.
- Self learn and work independently, Also collaborate with the team when required.
- Communicate constructively and value user experience and feedback.
.
What can you expect to learn?:
- Exposure to latest web technologies and frameworks like Angular, Laravel, PHP, Magento, PWAs, REST APIs, Elastic search and Web services.
- Develop custom functionalities and modules in Laravel to implement business ideas and user requirements.
- Best coding practices and various methodologies to optimize performance and produce the best quality product. Various caching techniques and optimization standards.
- Microservices architecture and Scalability using cloud services, Automation of manual tasks using linux and shell scripting, Data migrations, SQL and Version control tools like bitbucket.
Perks :
- Competitive salary
- Flexible work hours
- No dress code
- Group outings
- Supportive work culture
iOS App Development
Objective C
Swift
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon