
ROLES AND RESPONSIBILITIES
● Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
● Open to discuss the requirement with the client over a call/ in person meeting.
● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
● Daily standup with various teams to track the progress.
● To oversee the development and improvement of customer service products or platforms within an organization
● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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We are looking for enthusiastic Website/Web Development Interns who are excited to build real-world experience in web development and design. This internship, lasting 1 to 6 months (based on your availability), provides the opportunity to work on real-life projects, learn modern web development practices, and develop skills under the guidance of experienced developers in Darwin. We are creating a pool of our own trained interns with a plan of global expansion worldwide in near future.
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- Develop responsive and interactive front-end user interfaces (UI) and assist in back-end tasks for smooth website functionality.
- Participate in project brainstorming sessions to support our development strategies.
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- Follow best practices in clean coding, version control, and web design standards.
Requirements
- A PC or laptop with a stable internet connection.
- Basic understanding of HTML, CSS, and JavaScript is a plus but not mandatory.
- Strong problem-solving skills, attention to detail, and a proactive attitude.
- Comfortable working in a remote environment with an eagerness to learn and adapt.
Benefits
- Hands-on experience in web development with exposure to industry-standard tools and frameworks.
- Mentorship from experienced web developers to support your learning journey.
- Flexible internship duration, from 1 to 6 months, tailored to your goals and availability.
- Potential for a paid stipend based on performance, duration, and project contributions.
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This role is ideal for individuals looking to gain practical web development experience, contribute to impactful projects, and build skills that are essential for a successful career in web development. If you are passionate about building websites that make a difference, we encourage you to apply and grow with us!
Job Title: Assistant Coordinator & CRM Executive
Location: Faridabad
Department: Operations / Customer Relations
Reports To: Director/MD
Job Overview:
We are seeking a dynamic and detail-oriented Assistant Coordinator & CRM Executive to join our team. The ideal candidate will be responsible for supporting day-to-day operational activities, ensuring smooth internal coordination, and managing customer interactions through our CRM system. This role requires strong communication skills, multitasking abilities, and a customer-first mindset.
Key Responsibilities:
Assistant Coordination:
Assist in organizing and coordinating daily operations, meetings, and schedules.
Liaise with different departments to ensure smooth workflow and timely task completion.
Prepare reports, presentations, and other documentation as required.
Follow up on project timelines, task completion, and departmental coordination.
Maintain proper filing, documentation, and tracking of internal communications.
Manage and maintain the company’s CRM database with up-to-date client information.
Handle incoming customer queries, issues, and feedback via calls, emails, and CRM tools.
Track customer interactions and ensure timely follow-up and resolution.
Generate CRM reports and assist in analyzing customer trends and insights.
Support marketing and sales campaigns through CRM-based communications.
Ensure data accuracy and assist in CRM automation processes.
Key Skills Required:
Strong written and verbal communication skills (English & Hindi preferred).
Hands-on experience with CRM platforms (e.g., Zoho, Salesforce, HubSpot) preferred.
Proficient in MS Office (Word, Excel, PowerPoint).
Excellent organizational and coordination skills.
Ability to multitask and prioritize effectively.
Attention to detail and a proactive problem-solving approach.
Educational Qualification:
Bachelor’s degree in Business Administration, Marketing, or a related field.
Experience:
1–3 years of experience in a similar role (Assistant, Coordinator, CRM Executive, or Admin Support).
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6-day working
Office-based role with coordination across departments and client-facing responsibilities.
This is a full-time Contract role and the location is Remote Fully
Compensation can be negotiated depending upon the Skill-set and experience
Will share the JD on further communication
Dear All,
We are looking to hire candidates (Freshers/Experienced) from any Graduate/Post Graduate courses for the role of Sales Executive. The candidates should be proficient in English and Hindi (multilingual is also preferred), knows MS Excel & experience (if any) in the e-commerce sector (minimum 6 months-1 year) would be preferred, but not mandatory.
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Shift type- Day Shift
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CTC offered: 4,80,000 LPA (3,00,000 LPA Fixed+1,80,000 Variable) UG
CTC offered: 5,10,000 LPA (3,30,000 LPA Fixed+1,80,000 Variable) PG
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Role: Full Stack Developer
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Website: http://www.panamoure.com/" target="_blank">www.panamoure.com
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