Business Analyst at Kapture CX · Bengaluru (Bangalore) · 1 - 6 years · ₹3L - ₹8L / yr · Bootstrapped · Posted 22 Aug 2023
ROLES AND RESPONSIBILITIES
● Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
● Open to discuss the requirement with the client over a call/ in person meeting.
● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
● Daily standup with various teams to track the progress.
● To oversee the development and improvement of customer service products or platforms within an organization
● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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PRODUCT ANALYST
Bridge Business Goals and Engineering Excellence through rigorous documentation and Gap Analysis.
You're the foundational anchor that turns business complexity into crystal-clear product specifications. You don't just gather requirements—you interrogate them, map every edge case, and eliminate ambiguity before a single line of code is written. Own the creation of comprehensive documentation (BRD, PRD, FRD), bridge the gap between stakeholders and engineering, and ensure every feature is built with absolute clarity and precision.
Cambridge Wealth is a fast-growing, award-winning investment services and fintech firm obsessed with quality. We serve a high-profile clientele (domestic, NRI, retail, and ultra-HNI professionals) and have been recognized by the BSE and major Mutual Fund houses. You'll work on documentation and feature specs that matter to ultra-HNI wealth clients and innovative fintech users simultaneously.
YOUR MISSION:
Own the requirements lifecycle—from stakeholder interviews and business analysis to comprehensive BRDs, PRDs, and FRDs. Hunt down functional bottlenecks and logical gaps before they reach development, translate complex wealth management workflows into unambiguous engineering specs, and keep the product pipeline airtight without cutting corners.
WHAT YOU'LL ACTUALLY BE DOING
Documentation Mastery (BRD, PRD, FRD)
Write comprehensive, crystal-clear Business Requirement Documents (BRDs), Product Requirement Documents (PRDs), and Functional Requirement Documents (FRDs). Translate business objectives and user feedback into specs that leave zero room for ambiguity, complete with detailed user stories, workflow diagrams, and strict acceptance criteria.
Gap Analysis & Requirements Engineering
Proactively hunt for functional gaps, logical flaws, and edge cases in proposed features. Conduct rigorous root-cause analysis on requirement mismatches and clarify cross-system dependencies. You identify what is missing from a spec before engineering even looks at it.
Stakeholder & Business Alignment
Act as the primary bridge between business stakeholders, UI/UX designers, and engineering teams. Facilitate requirement-gathering workshops, extract unstated assumptions, and translate complex financial and wealth management workflows into structured functional specifications.
Process & Workflow Mapping
Design clear process flows, system interaction diagrams, and data mapping blueprints. Ensure that internal operational workflows (such as investor onboarding, KYC, and portfolio tracking) are thoroughly documented and optimized for digital execution.
UAT & Quality Assurance Support
Partner closely with QA and engineering team to ensure implementation matches intent. Design comprehensive User Acceptance Testing (UAT) test cases, validate releases against original BRD/FRD criteria, and document post-release discrepancies.
Backlog Grooming & Refinement Support
Collaborate with Product Managers/Owners to help refine, prioritize, and structure the product backlog. Ensure user stories are fully fleshed out with technical constraints, business rules, and precise acceptance criteria prior to sprint planning.
THIS ROLE IS NOT FOR YOU IF...
- You prefer high-level vision setting over writing detailed granular specifications and functional requirements.
- You are uncomfortable digging deep into complex operational and financial workflows to find hidden logic gaps.
- You struggle with structuring ambiguous business ideas into formal, structured documentation.
- You treat documentation as an afterthought rather than a core engineering asset.
WHAT YOU NEED TO BRING
Core Skills:
- 2+ years as a Business Analyst/Product Analyst, or similar role writing detailed BRDs, PRDs, and FRDs in fast-paced fintech or startup environments.
- Mastery of Requirement Engineering: Proven ability to elicit requirements, write user stories, map workflows, and define rigorous edge cases and acceptance criteria.
- Sharp Gap Analysis & Problem-Solving: An uncanny ability to spot inconsistencies, missing logic, and integration blind spots before development begins.
- Strong Communication & Technical Writing: You write pristine specs that developers can build directly from, aligning business goals with technical execution.
- Basic understanding of UX principles and user-centered design methodologies to ensure functional specs align with intuitive user journeys.
Technical Toolkit:
- Advanced Zoho/Google Sheets: Pivot tables, VLOOKUP, complex formulas, and data structuring.
- Documentation & Diagramming Tools
- SQL (basic-to-intermediate): For data extraction, querying requirements, and quick analysis.
- Zoho CRM & Zoho Analytics: Familiarity with navigating these platforms is a strong plus.
Domain Knowledge (Bonus Points):
- Understanding of mutual funds, wealth management, fintech, or regulated financial services.
- Familiarity with complex investor onboarding flows, KYC compliance, or client delivery in financial services.
- Hands-on experience working within Agile/Scrum development teams as a requirement writer or scrum master
WHY JOIN US?
- Massive Learning Curve: Learn how to build a Tech-led organization and a global-quality digital product from the ground-up (not just adding features to old software).
- You Matter: You’ll be a core contributor with a clear growth trajectory, not just a small cog in a huge wheel.
- Real Responsibility: Get competitive compensation and the flexibility that comes with proving yourself in a fast-growth, results-oriented environment.
OUR HIRING PROCESS
- Application & Initial Screen: Quick application with a few brief questions. (5 min)
- Online Challenge: Showcase your aptitude, documentation skills, and gap-analysis capabilities. (70-90 min)
- People Sync: Cultural and value alignment conversation. Do we think alike? (30 min)
- Deep Dive In-Person Interview: Discussion with product and senior leadership on requirement structuring. (1 hour)
- Founder Vision Alignment: Meet leadership to discuss product impact and your role in scaling. (1 hour)
- Offer & Onboarding: Reference and BGV checks post-offer.
Note: This is a WFO opportunity at Prabhat Road, Pune.
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Full Stack Developer - Averlon