
ROLES AND RESPONSIBILITIES
● Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
● Open to discuss the requirement with the client over a call/ in person meeting.
● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
● Daily standup with various teams to track the progress.
● To oversee the development and improvement of customer service products or platforms within an organization
● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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JOB DETAILS:
* Job Title: Senior Product Designer
* Industry: Technology
* Salary: Best in Industry
* Experience: 5-7 years
* Location: Bengaluru
Role & Responsibilities
We’re looking for a Senior Product Designer who can own complex problems end-to-end, think in systems, and collaborate deeply with Product and Engineering to ship meaningful and scalable experiences.
What You’ll Work On-
- Lead design for core product modules across the company platform.
- Own end-to-end flows from problem framing to polished prototypes with a focus on clarity, scalability, and operational efficiency.
- Collaborate closely with PMs and Engineers to translate complex logistics challenges into intuitive solutions.
- Contribute to and evolve the company Design System (components, patterns, accessibility, responsive behavior).
- Leverage research, insights, and structured reasoning to drive product decisions.
- Ensure design consistency and quality through reviews, documentation, and strong engineering partnership.
- Bring an AI-first approach, exploring automation, smart defaults, and assistive workflows.
- Support and mentor junior designers, raising the overall bar of design craft and thinking.
Ideal Candidate
- Strong Senior Product Designer, B2B SaaS Design Profile
- Must have 5+ years of product design experience, with 3+ years in B2B SaaS/enterprise product design working on workflow-heavy systems
- Must be able to own complex flows end-to-end from problem framing to polished prototypes and production-ready UI
- Deep proficiency in Figma (auto-layout, variables, components, prototyping), strong UI craft, and design fundamentals for scalable visual systems
- Solid understanding of and experience contributing to design systems / pattern-driven thinking
- Excellent ability to articulate design rationale and collaborate with Product, Engineering, and cross-functional stakeholders
- Must have a strong portfolio demonstrating shipped, real-world product work and the ability to solve complex design problems
- (Company): B2B SaaS Product companies
- Experience designing for mobile platforms
- Experience with dashboards, operational tools, logistics, or other high-complexity SaaS products
- Exposure to AI-driven prototyping / intelligent workflows and advanced interaction design
- Familiarity with UX research, usability testing, and structured problem discovery
Job Description :
- Work with your team to design and build software applications to function across web applications
- Build reusable code and libraries for future use.
- Work closely with UX designs and work on integrating the wireframes into UI
- Validate the technical feasibility of UI/UX designs.
- Optimize application for maximum speed and scalability.
- Conduct thorough testing of user interfaces in multiple platforms to ensure all designs render correctly and systems function properly.
- Get feedback from, and build solutions for users and customers.
- Write functional requirement documents and guides.
- Ensure high-quality graphic standards and brand consistency
- Collaborate with other team members and stakeholders.
- Architect and build high-performance, scalable, and user-friendly mobile apps using native frameworks
- Optimize application performance and ensure responsiveness across different iOS devices.
- Integrate with RESTful APIs and other backend services.
- Implement unit and integration tests to ensure code quality.
- Collaborate with designers, product managers, and other stakeholders to deliver a seamless user experience.
- Stay up-to-date with the latest trends and advancements in UI development.
- Mentor and guide junior team members. Mandatory Requirements
- Minimum of 5 years working as a professional UI developer
- Proficient knowledge of web markup, including HTML5, CSS3 and Javascript .
- Expertise in front-end in any of the front-end frameworks like React.js
- Strong understanding of front-end coding and development technologies.
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Experience with state management libraries like Redux
- Experience with unit testing frameworks like Jest or WTR
- Experience in E2E testing frameworks like Playwright or Puppeteer
- Familiarity with RESTful APIs and integration with backend services
- Experience with performance monitoring and Optimization tools.
- Excellent communication and collaboration skills.
Your Impact:
• Interact clearly with clients and the on-shore and off-shore project teams
• Regular involvement in thought leadership Best Practices development
• Facilitate end to end project design & development while working closely with global client
Your Skills & Experience:
• 4 to 14 years of development experience in SFDC
• Excellent hands-on experience in Salesforce application development including VF, Apex Triggers, Asynchronous Apex
• Deep knowledge of Lightning framework
• Expertise in Business Requirement gathering, Analysis & conceptualizing high-level architectural framework & design
• Experience working with Sales or Service cloud, Community Cloud, Marketing Cloud
• Conceptualize end to end integration projects & knowledge of authentication mechanism
• Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration
• Working knowledge on continuous integration, working with repositories (e.g. Git)
• Should have experience to design the data flow and work with any ETL or dataloader
• Excellent experience in designing and architecting large scale applications
• Thorough understanding of Solution architecting & Estimation process
• Excellent consulting skills, oral and written communication, presentation, and analytical skills
Set Yourself Apart With:
• Salesforce Certifications
• Knowledge of Heroku, Angular.js and Salesforce Einstein, Salesforce CPQ, CloudCraze B2B
• Incident and problem management skills
• Ability to provide necessary coaching to bring juniors up to speed on the technology
• Exceptional written skill for solution documentation creation for both technical and non-technical material
• Background in force.com platform and deployment experience in an outsourced service environment
• Articulation skills & Good team player
• Self-starter and self-learner with keen interest to grow
• Process orientation and the ability to define and setup processes
• Mentoring team members
Benefits of Working Here:
• Gender Neutral Policy
• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well being
Responsibilities
- To analysis business requirements, prepare design and implementation recommendations and estimate development effort
- Collaborate with cross-functional teams to define, design, and ship new features
- Lead or participate in design reviews, code reviews and architecture evolution discussions
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Required Skills
- Experienced with front end programming language with React JS.
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Thorough understanding of React.js and its core principles.
- Experience with popular React.JS workflows (such as Flux or Redux)
-Expereince on .Net Core
-Experience in database MS SQL
Exp in React JS,
React Designing, Api Integration, CSS, HTML,JavaScript,Redux,
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high-quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of EcmaScript
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
Experience:
- 4-10 years of Full Stack Application development experience is must.
- Deep understanding of client side development, coding in HTML5, CSS3, JavaScript ES6, and jQuery.
- Strong experience using a client side MVC framework such as NodeJS, React JS, NextJS and Redux.
- Top notch programming skills and write code for robust software design.
- Experience in responsive design, cross browser compatibility and website performance.
- Experience in object oriented design skills.
- Aggressive problem diagnosis and creative problem solving skills.
- Good understanding of how browsers and DOM work.
- Experience with Git/Bitbucket.
- Experience with handling Services, RESTful, APIs.
Responsibilities :
- To work with a cross-functional software development team on highly visible strategic projects as an expert level individual contributor to the coding tasks assigned.
- Responsible for development of highly responsive, web based UI in a flexible and well-structured frontend architecture.
- Experience working with remote data via REST and JSON
- Experience with third party libraries and APIs
- Produce well designed efficient code in a timely manner to meet delivery timescales/milestones.
- Mentor other developers on software best practices technical guidance and help grow their software development skill sets.
- Experience building user interfaces for websites and/or web applications
- Extremely fluent with HTML5/XHTML and CSS
- Experience working with PHP, JavaScript, and jQuery
- Ability to write JavaScript with and without the use of frameworks such as jQuery
- Experience designing and developing responsive design websites
- Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
- Ability to understand CSS changes to have consistent style across platforms and browsers
- Ability to convert comprehensive layout and wireframes into working HTML pages
- Experience developing web solutions in Drupal and PHP implementations in a LAMP environment
- Ability to architect enterprise Drupal solutions including data, display, and information architecture
- Advanced site-building experience including deep familiarity with Drupal modules such as CTools, Views, and Panels
- Experience creating custom Drupal modules, SMS integration
- Experience building responsive websites using Drupal CMS, HTML/HTML5, CSS/CSS3, and JavaScript/jQuery
- Knowledge of PHP, PHP files and theme functions, and knowledge of the Drupal theme layer
Should be available to join us immediately.
Should be flexible to work on any Skills/ Technologies.
Ready to work in long working hours.
Must possess excellent analytical and logical skills.Internship experience is provided from experts
Required Candidate profile
MCA/M.Tech/ B.Tech/ BE who need 2-6 months .Certificate will be provided
- The requirement is strictly for internship and not a permanent job
- Basis Evaluation and Criteria, you will have to pay for the internship









