ROLES AND RESPONSIBILITIES
● Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
● Open to discuss the requirement with the client over a call/ in person meeting.
● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
● Daily standup with various teams to track the progress.
● To oversee the development and improvement of customer service products or platforms within an organization
● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Main Responsibilities:
1. Admin Support
• Help the sales team with daily tasks
• Manage their meetings, travel plans, and appointments
• Prepare and share sales reports, proposals, and presentations
2. Customer Support
• Keep customer records and databases updated
• Answer customer questions and resolve their issues politely
• Follow up on orders, deliveries, and payments
3. Sales Coordination
• Manage the sales process from order to delivery
• Ensure orders are handled correctly and on time
• Check stock levels and ensure product availability
4. Telecalling & Lead Generation
• Make outbound calls to potential customers to introduce company services
• Generate and qualify new leads through calls, emails, and online platforms
• Maintain a database of prospects and track follow-ups
• Schedule meetings or demos for the sales team with interested leads
• Work towards achieving lead generation and conversion targets
5. Communication & Teamwork
• Coordinate with departments like marketing, accounts, and logistics
• Ensure smooth communication within the team and with clients
• Support in planning meetings, events, and exhibitions
6. Data Handling & Reports
• Collect and analyze sales data to identify trends
• Assist in preparing sales targets and budgets
• Generate reports to support business planning
Qualifications:
Education: Bachelor's degree in any field
Experience: Minimum 2 years in a similar role (sales support/telecalling)
Skills Required:
Good knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
Strong verbal and written communication skills
Good convincing and negotiation skills
Ability to handle telecalling and lead conversion
Strong organizational and multitasking abilities
Role & Responsibilities:
As a Product Designer (Growth), you'll be the design force behind our growth initiatives—obsessing over conversion funnels, user onboarding, engagement mechanics, and monetization touchpoints. You'll combine deep UX expertise with growth hacking mindset, leveraging data and experimentation to design experiences that drive measurable business impact. We're looking for a metrics-driven, hypothesis-oriented designer who thrives on turning insights into scalable growth levers.
What You’ll Do-
- Drive growth-focused design initiatives across acquisition, activation, retention, and revenue optimization
- Design and optimize conversion funnels from first touch to long-term engagement, focusing on key growth metrics (CAC, LTV, retention rates, conversion rates)
- Lead experimentation through design—create A/B tests, landing page variants, onboarding flows, and feature experiments that drive statistically significant improvements
- Own critical growth touchpoints including signup flows, profile completion, subscription conversions, re-engagement campaigns, and referral mechanisms
- Translate growth insights into design solutions—turn user behavior data, cohort analyses, and business requirements into high-impact user experiences
- Design scalable growth systems—create templates, frameworks, and design patterns that enable rapid testing and iteration across growth initiatives
- Collaborate with Growth PMs, Data Analysts, and Engineers to identify growth opportunities, prioritize experiments, and measure design impact on key business metrics
- Optimize post-launch performance through continuous testing, user feedback integration, and data-driven design iterations
- Establish growth design culture by championing experimentation, sharing learnings, and mentoring team members on growth-focused design thinking
Growth-Specific Focus Areas:
- User acquisition and conversion optimization
- Onboarding and activation experience design
- Subscription and monetization flow optimization
- Retention and re-engagement campaign design
- Referral and viral growth mechanism design
- Personalization and recommendation interface design
Ideal Candidate
- Masters/Bachelor's from premier institutions (IIT, BITS, NID)
- 5 -8 years of full-stack product design experience with proven growth impact
- Strong portfolio demonstrating conversion optimization and growth-focused design solutions
- Experience with growth experimentation, A/B testing, and data-informed design decisions
- Proficiency in Figma, prototyping tools, analytics platforms, and growth measurement tools
- Understanding of subscription business models, pricing psychology, and monetization strategies
- Experience designing for both web and mobile platforms at scale
- Strong analytical mindset with ability to translate business metrics into design solutions
- Knowledge of user acquisition channels and performance marketing touchpoints
Bonus Traits:
- Experience in subscription-based or marketplace products
- Background in conversion rate optimization (CRO)
- Understanding of international market expansion and localization
- Experience with AI-powered personalization and recommendation systems
About the Role
We are seeking a Senior Technical Developer to take full ownership of our Dynamics 365 environment. This is a role for a "Technical Heavyweight" who can design scalable services, solve complex architectural puzzles, and mentor the next generation of developers. You will be responsible for the end-to-end technical health of our Project Operations (PO) and Project Service Automation (PSA) solutions.
Key Responsibilities
- Scalable Engineering: Design and maintain high-traffic services on the D365 platform.
- Architectural Design: Convert complex business needs into deep system-level specifications.
- Technical Ownership: Lead the entire delivery cycle—from technical specs and coding to creating runbooks.
- Code Excellence: Perform rigorous code reviews and implement unit testing to ensure high-quality releases.
- Documentation: Write precise technical guides for all configurations and custom code.
- Mentorship: Act as a coach for intermediate developers, promoting industry best practices and clean code.
- Agile Collaboration: Partner with cross-functional teams to define user stories and development estimates.
Requires Technical Skills
- Core Development: Expert-level C# and advanced Plugin Development.
- Azure Integration: Proficiency in Azure Functions and API Integration with CRM.
- Automation: Deep knowledge of Cloud Flows (Power Automate) and Custom Workflows.
- API Mastery: Experience with SharePoint Web API and D365 CRM/CE API development.
- Product Knowledge: Extensive experience with D365 Project Operations (PO) and Project Service Automation (PSA).
- Good to Have / Preferred
- Power Platform: Experience with Custom Connectors and Canvas App development.
Qualification
- Education: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field.
- Professional Background: Significant tenure as a D365 Consultant with a focus on Technical Architecture.
- Certifications: Microsoft Certified: Power Platform Developer Associate or D365 Finance and Operations Apps Developer.
- Cultivate and maintain string relationships with exixting clients to understand their business needs and objectives,
- Develop and implementeffective strategiesfor client acquisitionand market expansion
Required Skills - B2B sales, staff augmentation , client acquisition, IT staffing
COMPANY DESCRIPTION :
NNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!
JOB DESCRIPTION :
Company: NNIIT (On-Roll)
Salary: Upto 4LPA + Incentives
Job Location: Hyderabad (On site)
ROLES & RESPONSIBILITIES :
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
Calling to 250+ calls/day and maintain 3hrs of Talk-time thus booking 10 conductions for the week for each day
Understand customer needs and requirements.
Route qualified opportunities to the appropriate sales executives for further development and closure.
Close sales and achieve quarterly quotas
Research accounts, identify key players and generate interest.
Maintain and expand your database of prospects within your assigned territory Team with channel partners to build pipeline and close deals.
Perform effective online demos to prospects.
FAQs :
Salary Expectation: Minimum 20,000 INR with the potential to reach up to 74,000 INR based on skills, experience, and interview performance.
Eligibility Criteria: Graduates with 1 to 31 years of experience in Ed-tech K9 & K12 background are eligible to apply.
Specific Skills Required: Good sales skills, proficiency in English, and strong communication abilities are essential.
Applicants: Both male and female candidates are welcome to apply.
ADDITIONAL INFORMATION :
Seniority Level: Mid-Senior level
Industry: E-Learning Providers
Employment Type: Full-time
Job Functions: Sales, Business Development
NodeJS (Node.js)
Java
Express- Working on interesting technical challenges in a product centric and open-source driven environment.
- Providing architectural direction on large-scale enterprise project implementations.
- Structuring teams to ensure there is capacity to work on larger architectural redesign to meet scalability, performance, security or compliance needs.
- Working closely with clients as they build features, functionality, and applications to make the ideal applications for the end customers.
- Developing visioning skills and ability to see the big picture
- Implementing and contributing to engineering practices and processes
What you need to have:
- B.Tech /B.E.; M.Tech
- NodeJs, ExpressJs and Java based applications
- loopback.ioas a framework.
- Elastic search and MongoDB is used as Database
- Angular and Angular 2 is the dominant front-end framework used for development
- HTML5, CSS3, Angular, Angular 2/4/6 stacks
- What we look for in a front-end engineer is someone who has deep hands-on experience with Angular/ AngularJS and proficiency with visual design for a mobile-first product.
- Experience with MEAN stack is a plus.
- It's a joint venture between Front-end and Back-end.
- Docker
- Kubernetes
- Github
- Third-party API integrations
Objective C
iOS App Development
Swift
HTML/CSS
Adobe Illustrator
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Full Stack Developer - Averlon