ROLES AND RESPONSIBILITIES
● Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
● Open to discuss the requirement with the client over a call/ in person meeting.
● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
● Daily standup with various teams to track the progress.
● To oversee the development and improvement of customer service products or platforms within an organization
● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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We seek an experienced and results-driven Digital marketing Executive to join our dynamic marketing team. The ideal candidate will be responsible for implementing effective digital marketing strategies to optimize our online presence.
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• Bachelor's degree in Marketing, Digital Media, or a related field
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We are looking for passionate developers with 3-6 years of experience in software development to join the Metron Security team as Software Engineers.
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- Contribution to open source - Please share your link in the application/resume if any.
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Designation: Front End/UI Developer
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We are looking for a skilled JavaScript developer to join our Front-End developer team, a person who has experience developing applications in React.js and Angular 8+
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- Bachelors / Masters in Computer Science or equivalent with at least 3+ years of professional experience.
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- As an Engineer in our team, you will design, code, test and debug quality software programs.
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- Familiar with agile techniques like code reviews, pair programming, collective code ownership, clean code, TDD and refactoring.
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1. Candidate Sourcing:
• Utilize various recruitment channels to source potential candidates, including online job boards, social media, referrals, and professional networks.
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Note: The job description
Who We Are
Grip is building a new category of investment options for the new-age of Indian Investors. Millennials
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Started in June’20, Grip has seen 20% month-on-month growth to become one of India’s fastest-
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only been available to the largest funds and family offices.
Finance and technology (FinTech) is what we do, but people are at the core of our mission. From client-
facing roles to technology, and everywhere in between, you’ll work alongside a diverse team who loves
to solve problems, think creatively, and fly the plane as we continue to build it.
In the News
- Money Control : Click Here
- Hindu Business : Click Here
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● Young and fast-growing company with a healthy work-life balance
● Great culture based on the following core values
○ Courage
○ Transparency
○ Ownership
○ Customer Obsession
○ Celebration
● Lean structure and no micromanaging. You get to own your work
● The Company has turned two so you get a seat on rocketship that’s just taking off!
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● Competitive compensation along with equity ownership for wealth creation
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S3,RDS,Elasticbeanstalk)
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knack for building UIs. Moreover, someone who can work independently and takes
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Proficient working knowledge of Git.
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Working experience with React. (Redux would be a plus)
Excellent communication skills.
Before sending across your application MUST share along with it:
Your LinkedIn profile
Your GitHub profile
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