Business Analyst

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

Job Title: Marketing Manager – US Market (Hybrid, Night Shift)

Location: Hyderabad, India

Shift: US Hours (3:00 PM – 1:00 AM IST)

Experience: 3–7 years

Mode: Hybrid (Office + Work from Home)

Job Overview

We are seeking an experienced Marketing Manager to lead demand generation and performance marketing initiatives focused on the US market. The ideal candidate will have strong expertise in developing and executing Go-To-Market (GTM) strategies, managing multi-channel campaigns, analytics, and delivering measurable ROI.

Key Responsibilities

·      Develop and implement GTM strategies tailored for US clients across various channels.

·      Plan, execute, and optimize campaigns across SEO, SEM, paid media, social media (Meta, LinkedIn, Instagram, YouTube), email, and retargeting.

·    Experience in setting up and managing tracking tools like Google Tag Manager, Microsoft Clarity etc... to monitor conversions and campaign performance.

·      Continuously optimize campaigns to maximize ROAS (Return on Ad Spend) and reduce CAC (Customer Acquisition Cost).

·      Drive conversion rate optimization (CRO) through A/B testing, landing page improvements, and funnel analysis.

·      Prepare and present detailed performance reports and insights for management review.

·      Must have experience in design & maintaining websites.

·      Collaborate closely with Founders and Directors to ensure lead attribution accuracy and pipeline alignment.

·      Knowledge of HIPAA-compliant marketing practices for healthcare accounts is a plus.

Required Skills & Qualifications

·      5–12 years of digital marketing experience managing US clients, preferably in demand generation and performance marketing.

·      Bachelor’s degree in any discipline.

·      Proven expertise in paid social campaigns, PPC, SEO, and paid media strategies.

·      Exposure to website designing.

·      Strong analytical, reporting, and communication skills.

·      Willingness to work in US shift hours (6 PM – 3 AM IST).

·      Professional communication and collaboration skills across organizational levels.

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Form link for quicker response:https://forms.gle/HdQPqyWCirDUEgMv5

Job Description

Positions: Chief Compliance Officer (CCO)/ Money Laundering Reporting Officer (MLRO)

Education Qualification: 

1. Degree in finance, accounting, business administration, economics, law, or criminology
2. Certified Anti-Money Laundering Specialist (CAMS), Certified Fraud Examiner (CFE), or Certified Compliance Officer (CCO)

Experience: 12-14 years

Location:  Pan India with potential requirement to travel to the middle east

Employment Type:  contract for 6-12 months (Hybrid)

Responsibilities:

Regulatory Compliance: 

1. Ensure adherence to QFCRA regulations and other applicable laws. Keep policies updated with regulatory changes.
2. Compliance Program: Design and maintain the firm’s compliance program, covering operational, legal, and risk requirements.
3. Risk Management: Conduct risk assessments and develop strategies to mitigate compliance risks.
4. Training: Provide ongoing compliance training to staff and senior management.
5. Reporting & Auditing: Conduct internal audits and report findings to management and regulators.
6. Liaison: Act as the main contact with QFCRA and other regulatory bodies.
7. Incident Management: Investigate compliance breaches and take corrective actions.
8. Provide support for cross border activities including jurisdictions where marketing materials and funds are being distributed

Money Laundering:

1. AML Program: Implement and manage the firm’s Anti-Money Laundering and Anti-Terrorist Financing program.
2. KYC & Monitoring: Oversee KYC and ongoing transaction monitoring, ensuring compliance with AML rules.
3. Suspicious Activity Reporting: Identify and report suspicious transactions 
4. Staff Training: Ensure regular AML/CTF training for employees.
5. Regulatory Liaison: Communicate with QFCRA on all AML/CTF-related matters.
6. Audit & Testing: Conduct regular AML compliance audits and implement corrective measures where necessary.

Pace Robotics is a construction robotics startup incubated by SINE IIT-Bombay and backed by Pidilite Ventures and IIMA Ventures. We are making the building construction process faster, smarter and efficient through robots that can do advanced construction tasks and digitize execution data in real time. Our first product is a modular wall finishing robot for putty, sanding and painting of building interiors. 

What you will do: 

• Assemble and install systems for electrical energy supply, control, signaling.
• Assemble and test PCBs, electronics circuits, dot boards; prepare bench test setups
• PCB/electronics troubleshooting and debugging, circuit analysis
• Solder SMD, QFN, SOIC, SSOP, TQFP, DIP ICs and components
• PCB/circuitry design and schematics, cable harness design
• Assemble manually and mechanically, crimping, screwing, clamping, plugging, soft soldering, gluing etc.
• Wire built-in components and assemblies to each other using overhead, duct, cables.
• Commissioning electrical power systems, control, signaling as well as electrical safety and monitoring devices.
• Perform measurements; Check the condition and functioning of electrical equipment and system components. Narrow down or determine errors.
• Fill out maintenance documents, create test and repair reports
• Work through instructions, documents and samples.
• Handle operations and maintenance of our fleet of robots

Who you are: 

• ITI/Diploma in Electronics/Electrical Engineering from reputed institute
• Min. 4-5 years’ experience in electrical/electronics field
• Working exp. with soldering, wiring, wire harness fabrication, relays, contactors, circuit-brakers, servo-motors, surge protectors, transformers, rectifiers, inverters, dc-dc convertors, SMPS, battery etc
• Knowledge/working experience with digital components and circuitry, power electronics, micro-controllers/processors,  lab equipment like oscilloscopes, function generators etc, familiar with common industrial grade sensors
• Ability to work from office and travel to construction sites and independently handle robot site operations/trials/pilots
• Should have very good knowledge of line testing, resistance, voltage, connectivity and frequency testing
• Ability to handle multiple and diverse electrical/electronics projects in individual and team settings
• Experience in automotive/aerospace/defense equipment domain is preferred

What's in it for you:

Globally, Construction provides a 1.6 Trillion Dollar opportunity, just by making the work more efficient. This is the market we are after. You will be an integral part of the core team of an early stage startup on a mission to change the way we build our world and disrupt one of the oldest and the largest industries. You will be designing products that can change the landscape of construction, become ubiquitous in project sites and be synonymous with construction of the future (Think of JCB and Tower Cranes of today)

We promise you an environment that promotes unhindered innovation and one that can provide exciting opportunities for accelerated growth. You will be working with a stellar engineering team having diverse experience in developing robots for automotive, agriculture and construction industries. You will have immense learning opportunity as you will be working on ‘never-seen-before’ products for an industry that’s ripe for technological disruptions. 

Roles and Responsibilities

Code, develop, design and architect features related to the existing application. We  expect you to own modules end to end and take pride in the work products you  ship.

Lead from the front, when it comes to delivering high quality work products. Serve as a mentor to the team members

Create and define performance metrics. Ideate, innovate and hack through the  existing systems to improve performance

Perform code reviews, set coding practices and guidelines within the team.

Make sense of the product specs, be nimble in getting the issues resolved. Be a thought leader.

Critical Functional Skills

Solid understanding and knowledge of Java/C/C++. You should understand the concepts of multithreading, I/O, messaging, instrumentation etc and their  implementation in Java/Any other ObjectOriented Language.

Proficiency in the implementation of algorithms and the use of advanced data  structures to solve problems in computing. A solid foundation in the principles of  computer science is desired.

Ability to write clean, modular, and loosely coupled code by the use of design patterns.

He/She should be able to break down and architect complex software systems. For example

BuildCars Availability Engine for Ola.

Strong decisionmaking ability

Deep expertise in at least one programming language & tech stack.

Substantial experience in building complex and scalable solutions.

Strong object oriented design skills, ability to apply design patterns, and an uncanny ability to design intuitive module and class level interfaces

The ability to do deep problem solving and build elegant, maintainable solutions to complex problems.

Experience leading multi engineer projects and mentoring junior engineers

Experience with full life cycle development in any programming language on a Linux platform

Comprehensive operational experience including, optimizations, deployments and tuning servers like apache/mysql/tomcat/solr

Prior experience in working with Agile software methodologies (XP, Scrum), TDD, and Continuous Integration(CI/CD) a plus.

Experience in building data driven web application design and development is a plus

Expert level experience in building a scalable, large and complex business application

.Experience Required

:Typically with an experience of 5+ years of development experience in a product  firm.

Must have lead, designed, architected and delivered at least 1 project in his previous assignments independently.

Minimum Qualifications Required

Btech/MS from a reputed Institute

Deep expertise with any or combination programming languages: Java, C++, C#, Ruby, Scala,

Go any object oriented high level proprietary or open source language with strong programming constructs. We are not skill specific but go by strength in  competencies Machine coding Single machine in memory program

Need a working code with functionality Readable and well designed code with right abstractions, separation of concerns,right design patterns

Performant code with concurrency and efficient data structures

Write test cases covering the happy path and edge cases

Problem Solving

Choose the right combination of data structures to solve the problem

Identify most edge cases for the problem

Identify opportunities of parallelism: utilizes multicore solutions where applicable

Design & Architecture

Distributed systems design and system interaction

Identify API signatures

LLD with class design

Solve for performance & availability

The Technical Lead will oversee all aspects of application development at TinyPal. This position involves both managing the development team and actively contributing to the coding and architecture, particularly in the backend development using Python. The ideal candidate will bring a strategic perspective to the development process, ensuring that our solutions are robust, scalable, and aligned with our business goals.

Key Responsibilities:

• Lead and manage the application development team across all areas, including backend, frontend, and mobile app development.
• Hands-on development and oversight of backend systems using Python, ensuring high performance, scalability, and integration with frontend services.
• Architect and design innovative solutions that meet market needs and are aligned with the company’s technology strategy, with a strong focus on embedding AI technologies to enhance app functionalities.
• Coordinate with product managers and other stakeholders to translate business needs into technical strategies, particularly in leveraging AI to solve complex problems and improve user experiences.
• Maintain high standards of software quality by establishing good practices and habits within the development team.
• Evaluate and incorporate new technologies and tools to improve application development processes, with a particular emphasis on AI and machine learning technologies.
• Mentor and support team members to foster a collaborative and productive environment.
• Lead the deployment and continuous integration of applications across various platforms, ensuring AI components are well integrated and perform optimally.

Required Skills and Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
• Minimum of 7 years of experience in software development, with at least 1 year in a leadership role.
• Expert proficiency in Python and experience with frameworks like Django or Flask.
• Broad experience in full lifecycle development of large-scale applications.
• Strong architectural understanding of both frontend and backend technologies, with a specific capability in integrating AI into complex systems.
• Experience with cloud platforms (AWS, Azure, Google Cloud), and understanding of DevOps and CI/CD processes.
• Demonstrated ability to think strategically about business, product, and technical challenges, including the adoption and implementation of AI solutions.
• Excellent team management, communication, and interpersonal skills.

What we look for:

Resourceful individuals with a creative spirit to sketch our brand image through vividly portrayed content.

Responsibilities:

• Develop persuasive SEO-optimized content for blogs, campaigns, and newsletters
• Create research-oriented industry-specific content for websites
• Proofreading content before delivery
• Identify customers’ needs and gaps in content and recommend new topics
• Generate fresh content ideas for social media
• Work with graphic designers to digitally deliver content concepts

Requirements:

• Graduate in any stream with exceptional writing skills
• Good communication and interpersonal skills
• Proficient with Microsoft Office Suite and Google Docs
• Ability to multitask, prioritize and manage time efficiently

Digital Marketing Manager

Role: Digital Marketing Manager

Required Educational Qualification: Any UG or PG

Company Name - Promilo.com (Sawara Solutions Pvt ltd)

Experience - 2 to 5 yr

Location: Bangalore

Mode – Full Time / Work from office

About us:

Promilo is India’s 1st innovative platform which “Pay to Browse”

It is a B2B SaaS start-up that enables to accelerate of he business appointment funnel of the

companies. We’re an advertising platform that connects both users & advertisers. Users will be able to book an online appointment based on their interests with the advertiser, without compromising their data privacy and get rewarded for sharing their data and time. We’re registered and recognized by Start-up India, Start-up Karnataka & MSME companies.

To know more - visit our company website.

Job description

Roles and Responsibilities

● Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social

media and display advertising campaigns, EPC campaigns,Organic content, and blog posts.

● Work on Google Ads, Facebook ads, YouTube, and LinkedIn platforms to design, build, and

maintain social media presence and execute marketing campaigns.

● Measure and report performance of all digital marketing campaigns and assess against goals.

● Measuring ROI for digital marketing and making recommendations on the most optimal

solutions.

● Collaborates with internal teams to create landing pages and optimize the user experience.

● Brainstorms new and creative growth strategies through digital marketing

● Maintains digital marketing staff by recruiting, selecting, orienting, and training employees.

● Regularly review and monitor competitive websites to ensure leading in design, usability, and

user experience.

● Keeping up to date on industry trends, new media buying opportunities, and

recommendations on new ways to reach the target audience

Desired Candidate Profile

● Minimum 1 -2 years of relevant experience in Digital Marketing.

● Demonstrable experience leading and managing SEO/SEM, marketing database, email,

social media and/or display advertising campaigns, EPC campaign, Organic content, blog

posts.

● Experience working on-page optimization and off-page optimization

● Highly creative with experience in identifying target audiences and devising digital campaigns

that engage, inform, and motivate

● Knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture,

WebTrends)

● Working knowledge of HTML, CSS, and JavaScript development and constraints

● Experienced with website analytics and can distill data into actionable insights

● Familiar with financial planning and strategy, excellent account-based marketing, event

planning, analytics, email, social media, paid, marketing operations, copywriting, and editing

skills.

KeySkill: digital marketing, Content Creation, PPC. organic content, Facebook Campaign, GoogleAdWords, marketing, management, Blog, Commenting, Social Media, Optimization, ContentOptimization, Google Ads, Seo Marketing, Website Analysis, Advertising Campaigns, EPC, Search, Engine Marketing

Strong knowledge of PHP web frameworks such as Core PHP, CodeIgniter, Yii, Laravel.

- Strong knowledge of open source platforms like WordPress

- Strong Knowledge in Mysql Database. Analyze, Create, and Normalize databases independently.

- Understanding the fully synchronous behavior of PHP

- Understanding of MVC design patterns

- Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

- Knowledge of object-oriented PHP programming

- Strong in Javascript, Ajax, Jquery.

- Knowledge of Apache Server and Linux.

- Knowledge of XML, HTML, HTML5, XHTML, CSS

- Should be able to handle the project independently.

- Can understand and work on running projects.

- Can be able to handle multiple projects simultaneously.

- Optimization and performance

Responsibilities and Duties

Working on the live project and client communication