
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
Similar jobs
🌟 We’re Hiring: Academic Mentor (B2C Sales)
📍 Location: HSR Layout, Bangalore | 💼 Onsite, 6 Days a Week
💰 CTC: ₹3.6 LPA–₹5.47 LPA (Fixed) + Uncapped Monthly Incentives (Up to 700%)
💥 Saturday Hustle Bonus Included!
Are you ready to be the catalyst in someone’s learning journey while driving your own growth through performance and passion? At Simplilearn, we’re looking for driven individuals who thrive in fast-paced conversations, believe in the power of upskilling, and love the thrill of closing a deal with purpose.
🧭 What You’ll Do
- Inspire learners and guide them toward the right career choices through insightful consultations.
- Own your leads and drive conversions—no scripts, just smart selling and real conversations.
- Smash your monthly goals and get rewarded with game-changing incentives.
💡 Who You Are
- A go-getter with a minimum of 6 months of inside sales experience (any industry).
- Possess a Bachelor's degree and the drive to make your mark in EdTech.
- Communicate like a pro—confident, clear, and convincing.
- Comfortable working onsite from our HSR Layout campus.
- 💯 Ready for a face-to-face interview only—no virtual steps here.
🗓 Work Days: Monday to Saturday (with extra pay for your Saturday commitment)
🧭 Interview Mode: Walk-in/Face-to-face only

Requirements
- Strong knowledge of Javascript fundamentals, Object-oriented programming, and Web concepts with 3-7 years of relevant experience in building web apps at scale.
- You must have a strong understanding of semantic HTML / HTML5, CSS / CSS3.
- Experience or familiarity with React.js or Vue.s, and build tools like Webpack, Rollup, etc.
- Curiosity to go in-depth of codebases and libraries and have the ability to set it up from scratch.
- Familiarity with Server Side Rendering (SSR) and website SEO
What You’ll Do
- Build website and frontend platform.
- Build monitoring graphs, services directory, ML model management UI. Make sure SEO and website performance are top-notch.
- Work with design teams and ability to lead other frontend engineers when we expand our team
- Take good design decisions which scale and follow best practices.
Role – Java lead
Location – Bangalore
Job Description:
• Strong in java and Spring MVC
• Experience in client interaction
• Good communication skill
• Good interpersonal skill
• Team Handling skills
- Crafting the performance marketing strategy for the company and managing the overall online marketing calendar around the same
- Managing all online properties of the brand
- Measuring ROI and a set of other KPIs, based on in-depth analysis of standard digital metrics
- Liaising with multiple agencies, as well as internal offline and traditional marketing teams to devise and execute innovative marketing campaigns throughout the year
- 5+ years experience in Digital Marketing with experience in Digital Advertising, Website Management, Lead Generation, and/or Lifecycle Marketing
- Experience with problem-solving and analytical skills including conducting qualitative and quantitative research, analyzing data, data visualization, developing hypotheses, synthesizing insights & recommendations
- Experience with digital and web analytics and data tracking tools (e. g., Google Analytics, ) and SQL
- Website management and technology experience including CMS, HTML, CSS, and Javascript
- Experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns
- Experience using various Facebook Interfaces: Ads Manager, Power Editor, Business Manager, Page Insights
- Experience with ad serving tools and DSPs (e. g., DoubleClick, Adobe Advertising Cloud)
- Experience working both strategically as well as in an executional capacity to build and deploy the campaign
- Experience presenting ideas to several stakeholders at once
- Experience collaborating and coordinating with internal and external cross-functional teams
- Experience with digital marketing and digital measurement latest trends and best practices
Desired Skills and Experience
- Suggest programmatic strategy and tactics that coordinate with and augment the overall media plan objectives for DB2B clients
- Create and actively manage and optimize programmatic campaigns in DSPs
- Be consistently curious and inquisitive – learn how platforms work, and more importantly, learn how to game them
- Manage campaigns across programmatic mobile, display, video, OTT, CTV, and audio
- Understand how data from various channels can help the overall customer journey for each client account
- Identify, suggest, and setup private marketplace deals
- Continually acquire knowledge by maintaining relationships with key programmatic vendors portfolio
- Actively monitor campaign KPIs via reporting
- Produce and present engaging campaign analysis to clients, demonstrating the effectiveness of planning, testing, and media optimization and management
- Provide insight and guidance to members of the integrated media team
- Maintain and stay current on industry news and research
Qualifications
- Hands-on experience with one or more of the following DSPs: Google DoubleClick Bid Manager(DV360), TheTradeDesk, DataXu, Amazon Advertising Platform, Adobe/TubeMogul, and Sizmek
- DoubleClick Campaign Manager/DoubleClick Bid Manager certifications are preferred but not required
- Strong written and verbal communication skills
- Detail-oriented and organized
- Able to multitask and work well under pressure
- Positive team player
- Proficiency in Microsoft Office applications
- Bachelor of Arts or Bachelor of Science degree


Roles & Responsibilities:
- The candidate should have atleast 5-6 years of experience into Project Management
- Define project responsibilities with stakeholders..
- The candidate should have experience in Banking domain/mobility solutions
- The candidate should have coding experience of at least 2 years in any of the skills Java/DB/Android.
- Great educational background, preferably in the fields of computer science or engineering for technical project managers
- Solid technical background, with understanding or hands-on experience in software development and web technologie

We have openings for MERN Stack Developer.
Job Description : We are looking for developers with a minimum of 4 years of experience as MERN Stack Developer
Locations : Bangalore/Mumbai/Hyderabad/Kolkata/Delhi
Skills :
- Should have work experience in a MERN Stack Developer
- Experience on NodeJS, ExpressJS, or Restify, ReactJS.
- Experience creating front end applications using HTML, CSS.
- Hands-on experience with JavaScript Development on both client and server-side
- Experience with modern frameworks and design patterns, minimum one-year experience with MERN Full-stack paradigm
- Knowledge of the following will be considered as an advantage :
1. Creating secure RESTful-based web services in XML and JSON, JavaScript, JQuery
2. Continuous integration (Jenkins/Hudson) and version control (SVN, Git) o Also have Onsite opportunity.

