Business Analyst at Rezo.AI · Noida · 3 - 7 years · ₹15L - ₹25L / yr · Raised funding · Posted 6 Feb 2023
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai
Shubham Vishwakarma
Full Stack Developer - Averlon
About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Product Analyst
We are seeking a detail-oriented and analytical Product Analyst to join our team. The ideal candidate will work closely with cross-functional teams to evaluate product performance, conduct user and market research, and translate data into actionable insights.
Roles & Responsibilities
- Conduct market and user research to analyse customer needs, business requirements, and industry trends, translating insights into frictionless customer journeys.
- Define product strategy and contribute to the creation of prototypes, feature concepts, and long-term product roadmaps.
- Collaborate closely with Business, and UX teams to shape product flows and user experiences.
- Partner with Engineering teams to ensure smooth development, execution, and timely product launches.
- Work with the QA team to ensure high-quality product delivery without any issues/defects.
- Manage the full product lifecycle, including ideation, requirements definition, user research, specification writing, testing, and performance tracking.
Desired Skills
- Proactive, solution-oriented mindset with strong ownership of deliverables.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills, with the ability to articulate ideas clearly and effectively.
Qualifications & Experience
- 0–1 year of product management experience post engineering.
- B.Tech from IITs, NITs, BITS, or other reputed engineering institutions.
- Prior software development experience is an added advantage.
Location
- Bengaluru (Work from office, Full-time)
Compensation
- Competitive, aligned with market standards.
About Us
We believe the future of software development is AI-native — where engineers operate at a higher level of abstraction and quality remains non-negotiable.
Incubyte is a software craft consultancy where the “how” of building software matters as much as the “what”.
We partner with companies of all sizes, from helping enterprises build, scale, and modernize to early-stage founders bringing their ideas to life.
Our engineers operate in an AI-native development model, using AI as a collaborator across the SDLC to accelerate development while upholding the discipline of software craftsmanship. Guided by Software Craftsmanship and Extreme Programming practices, we build reliable, maintainable, and scalable systems with speed, without compromising quality. If this way of building software resonates with you, we’d like to talk.
Our Guiding Principles
These principles define how we work at Incubyte. They are non-negotiable.
Relentless Pursuit of Quality with Pragmatism
We build high-quality systems without losing sight of delivery.
Extreme Ownership
We take responsibility end-to-end for decisions, execution, and outcomes.
Proactive Collaboration
We collaborate closely, challenge each other, and solve problems together.
Active Pursuit of Mastery
We continuously improve our craft and raise our bar.
Invite, Give, and Act on Feedback
We seek, give, and act on feedback to get better every day.
Ensuring Client Success
We act as trusted partners and focus on real outcomes, not just output.
Job Description
This is a remote position.
Our Core Value
- Client Success: Our clients’ success is our success
- Extreme Ownership: We own our work and its outcomes fully
- Proactive Collaboration: Teamwork elevates us all
- Quality with Pragmatism: We aim for excellence with a focus on practical solutions
- Effective Feedback: Honest, constructive feedback fosters improvement
- Proactive Collaboration: Teamwork elevates us all
Experience Level
We're looking for a seasoned Product Manager with at least 4 years of experience building user-centric products. You should be a "product craftsperson" who can demonstrate a history of driving tangible, impactful results
Role Overview
As a Product Manager, you will be responsible for the entire product lifecycle, from initial concept to launch and beyond. You'll act as the central hub, working with stakeholders and clients to define product roadmaps and success metrics.
A key part of your role will be to deeply understand customer and business needs and translate them into clear, actionable requirements for the development team. You will own the product backlog, analyze performance data to identify opportunities, and partner closely with design and engineering to ensure successful execution
Key Responsibilities
- Product Strategy & Execution: You will define and document product requirements, create and maintain a prioritized backlog, and ensure business needs are met throughout the design, development, and delivery phases.
- Data-Driven Decision Making: You will use your strong analytical and problem-solving skills to gather, analyze, and interpret data to prove or disprove hypotheses and guide product evolution. Expertise in Excel and SQL is essential for this.
- Stakeholder & Client Management: You will communicate with internal and external teams, including clients, to manage expectations, present product status, and gather feedback. Strong consultative, listening, and presentation skills are crucial.
- Cross-Functional Collaboration: You will coordinate with various teams—including design, engineering, sales, and support—to build, manage, and evolve the product. A solid understanding of software engineering concepts will help you drive product strategy effectively
Requirements
What We're Looking For
- Product Mindset: You'll be a central figure, coordinating with various teams to build and support the product
- Agile Experience: You must have experience working within Agile and Extreme Programming methodologies in a continuous deployment environment
- Technical Acumen: You should have a solid understanding of software engineering concepts to help drive product strategy
- Exceptional Communication: You should have strong consultative, listening, and presentation skills to effectively communicate with clients and stakeholders
- Analytical and Problem-Solving Skills: We need someone with a strong ability to understand complex business environments and to dive into data using Excel and SQL to derive meaningful insights.
- Attention to Detail: You will need to create clear and precise product documentation and assist in the sales and pre-sales process
Benefits
What We Offer
- Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.
- Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk.
- Cutting-Edge Projects: Work on exciting projects with the latest AI technologies
- Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance.
- Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind.
- And More: Extra perks to support your well-being and professional growth.
Work Environment
- Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards that our customers recognize us by. With asynchronous tools and a push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results.
- Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered.
- Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team.
Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description
This is a remote position.
Our Core Value
- Client Success: Our clients’ success is our success
- Extreme Ownership: We own our work and its outcomes fully
- Proactive Collaboration: Teamwork elevates us all
- Quality with Pragmatism: We aim for excellence with a focus on practical solutions
- Effective Feedback: Honest, constructive feedback fosters improvement
- Proactive Collaboration: Teamwork elevates us all
Experience Level
We're looking for a seasoned Product Manager with at least 4 years of experience building user-centric products. You should be a "product craftsperson" who can demonstrate a history of driving tangible, impactful results
Role Overview
As a Product Manager, you will be responsible for the entire product lifecycle, from initial concept to launch and beyond. You'll act as the central hub, working with stakeholders and clients to define product roadmaps and success metrics.
A key part of your role will be to deeply understand customer and business needs and translate them into clear, actionable requirements for the development team. You will own the product backlog, analyze performance data to identify opportunities, and partner closely with design and engineering to ensure successful execution
Key Responsibilities
- Product Strategy & Execution: You will define and document product requirements, create and maintain a prioritized backlog, and ensure business needs are met throughout the design, development, and delivery phases.
- Data-Driven Decision Making: You will use your strong analytical and problem-solving skills to gather, analyze, and interpret data to prove or disprove hypotheses and guide product evolution. Expertise in Excel and SQL is essential for this.
- Stakeholder & Client Management: You will communicate with internal and external teams, including clients, to manage expectations, present product status, and gather feedback. Strong consultative, listening, and presentation skills are crucial.
- Cross-Functional Collaboration: You will coordinate with various teams—including design, engineering, sales, and support—to build, manage, and evolve the product. A solid understanding of software engineering concepts will help you drive product strategy effectively
Requirements
What We're Looking For
- Product Mindset: You'll be a central figure, coordinating with various teams to build and support the product
- Agile Experience: You must have experience working within Agile and Extreme Programming methodologies in a continuous deployment environment
- Technical Acumen: You should have a solid understanding of software engineering concepts to help drive product strategy
- Exceptional Communication: You should have strong consultative, listening, and presentation skills to effectively communicate with clients and stakeholders
- Analytical and Problem-Solving Skills: We need someone with a strong ability to understand complex business environments and to dive into data using Excel and SQL to derive meaningful insights.
- Attention to Detail: You will need to create clear and precise product documentation and assist in the sales and pre-sales process
Benefits
What We Offer
- Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.
- Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk.
- Cutting-Edge Projects: Work on exciting projects with the latest AI technologies
- Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance.
- Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind.
- And More: Extra perks to support your well-being and professional growth.
Work Environment
- Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results.
- Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered.
- Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team.
Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Product Management Associate – Hyderabad, India
About i95Dev
i95Dev is an eCommerce and ERP integration company serving 400+ clients globally. We connect platforms like Shopify, Adobe Commerce, and BigCommerce with ERP systems including NetSuite, Microsoft Dynamics, and SAP. As we scale our AI-driven integration products, we're building modern technology solutions that simplify complex eCommerce and ERP integration challenges.
Position Overview
We are looking for a Product Management Associate to support our product team in researching customer needs, analyzing market trends, documenting product requirements, and supporting the development and improvement of technology products.
This is an entry-level opportunity for fresh graduates interested in product management, technology, business analysis, and customer-centric problem solving.
You will work closely with product, engineering, marketing, sales, and other business teams to understand problems, identify opportunities, and support product initiatives from idea to execution.
Key Responsibilities
- Conduct market and competitor research to understand industry trends and product opportunities
- Research customer needs, pain points, and use cases
- Assist in gathering and documenting product requirements
- Support the preparation of product requirement documents, user stories, feature specifications, and process documentation
- Work with product managers and engineering teams to track product features and enhancements
- Assist in maintaining product roadmaps, feature trackers, and product documentation
- Analyze customer and product feedback to identify improvement opportunities
- Support product testing and validation of new features before release
- Coordinate with cross-functional teams to ensure requirements and product updates are clearly communicated
- Assist in preparing product presentations, demos, and internal product documentation
- Track product-related metrics and prepare reports to support decision-making
- Research emerging technologies, AI capabilities, and industry developments relevant to the company's products
- Support other product management initiatives based on business requirements
Requirements
- MBA/PGDM, Bachelor's degree in Business Administration, Technology, Engineering, or a related field
- Fresh graduates are encouraged to apply
- Strong interest in product management, technology, SaaS, eCommerce, or business analysis
- Good analytical and problem-solving skills
- Ability to understand business problems and translate them into structured requirements
- Strong written and verbal communication skills in English
- Good knowledge of MS Excel/Google Sheets and presentation tools
- Comfortable learning new technology and product management tools
- Basic understanding of software products or technology concepts is an advantage
Soft Skills & Qualities
- Strong analytical and logical thinking
- Curious about technology and how products are built
- Customer-focused mindset
- Good attention to detail
- Strong communication and documentation skills
- Comfortable asking questions and challenging assumptions
- Ability to work with multiple teams
- Self-motivated and willing to learn
- Comfortable working in a fast-paced and evolving environment
Project Examples
You might work on initiatives such as:
- Conducting competitor research for an eCommerce integration product
- Analyzing customer feedback and identifying product improvement opportunities
- Supporting the creation of product requirement documents
- Preparing feature comparison and market analysis reports
- Assisting with testing and validation of new product features
- Researching potential applications of AI in eCommerce and ERP integration
- Supporting product documentation and internal product enablement
Work Environment
- Opportunity to work with global teams across US, Europe, and Australia
- Exposure to real-world B2B technology and SaaS products
- Hands-on experience working with product, engineering, sales, and marketing teams
- Potential for career growth based on performance
i95Dev encourages applications from candidates of diverse backgrounds who are curious about technology, passionate about solving business problems, and interested in building a career in product management.
We believe that experience is everything. Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more.
Founded in 2015 and originally founded as SocialSurvey, Experience.com is headquartered in San Ramon, Calif. and backed by SavantGrowth (fka Kennet Partners), Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati.
Indian Registered name: Buyers Road India Private Limited
URL: www.experience.com
Strong Senior Product Manager — Vertical Products (Fintech, Growth & Conversion) Profile
2
Mandatory(Experience 1)- Must have 7+ years of product management experience, with the most recent 3 years spent owning a consumer-facing product surface (app, web funnel, onboarding, checkout, or equivalent B2C surface
3
Mandatory(Experience 2)- Must have a metric-backed track record improving numbers — owned numbers, a steady experimentation cadence (A/B tests, rollouts, readouts), and comfort with analytics: funnels, cohorts, drivers, causal reasoning, measurement hygiene
4
Mandatory(Experience 3)- Must be fluent with AI — active, habitual use of AI tools (ChatGPT, Claude, Gemini, Perplexity, or equivalent) in daily product practice
5
Mandatory(Stakeholder Mgmt)- Must be able to act as the primary link between business leaders, tech teams, design teams and external partners — communicating roadmap, priorities, trade-offs, and performance readouts to senior stakeholders
6
Mandatory(Product Writing & Agile Delivery) - Must have strong product writing — problem briefs, PRD-lite/user stories, experiment plans, decision logs — and deep working command of Agile frameworks and tools
7
Mandatory(Company) - Must be from Top B2C product company (FinTech , InsuranceTech is the priority)
8
Mandatory (City) - Pune Based Candidates Only
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon