
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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- Client Collaboration:
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- Partner with clients to understand their quality requirements, review deliverables, and make recommendations for continuous improvement.
- Testing Management:
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- Process Improvements:
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- Reporting and Documentation:
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- Deep understanding of QA methodologies, standards, and frameworks (e.g., Six Sigma, ISO, TQM).
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- Life Insurance and Annuities proficiency or similar industry experience.
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- 9-12 years’ experience with a software development or tech background with exposure to leading a team of Quality Assurance Analysts or SDET.
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- Ensure smooth coordination of operations, from order fulfilment to returns management.
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- Strong understanding of e-commerce and quick commerce ecosystems.
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About the job
We are looking for a talented Web Designer cum developer to create amazing websites and user experiences. The ideal candidate should have an eye for clean and artful web design and developement skills . They should also have superior user interface design skills. The successful candidate will be able to translate high-level requirements into interaction flows and artefacts. They will be able to transform them into beautiful, intuitive, and functional web designs.
Eligibility
Access to a PC or Laptop with a reliable internet connection.
Good understanding of the English language.
Any graduate with a desire to become a web developer. Freshers are welcome.
Knowledge of HTML, CSS, and JavaScript is a plus but NOT mandatory.
Freshers are encouraged to apply. Comprehensive training will be provided, so no prior coding experience is necessary.
Responsibilities
Creating new websites from scratch.
Redesigning and rebuilding existing websites.
Creating sitemaps and designing wireframes.
Collaborating with teams and managing workspaces.
Creating effective content to ensure user engagement.
Working on Front-End development to create interactive User Interfaces (UI).
Building easy navigation for a solid User Experience (UX).
Working on Back-End development to ensure fast and error-free website performance.
Benefits
Internship Certificate
Letter of Recommendation
Performance-Based Stipend
Part-time work from home (2-3 hours per day)
5 days a week, fully flexible shift
Stipend: Up to 40,000 per month(2000 per month fixed+performance based stipend)
Location: Work from home
Duration: 2 months
Perks: LOR/Certificate/Option for a PPO(BDA,CTC:14.4 LPA)
Job Description:
As a versatile business development intern under our organisation, you would be responsible for:
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2) Managing the logistics for conducting our workshops for free in prominent orphanages around their city and seeking viable partnerships with schools around the country.
3) Ensuring the smooth conduction of our scholarship exams and handling all the facets of the sales cycle including lead generation.
4) Handling B2B deals with coaching centres and handling events in partner universities.
5)Generating and implementing viable strategies to see about our expansion.
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Role Overview:The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.
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Functional
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- Customer Orientation
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Behavioral
- Values Integrity / Honesty / Respect
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- Business / Telephone Etiquette
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- Willingness to learn
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- Incentive Rs. 36000/- to Rs.60000/- per Annum
- Statutory Benefits viz. PF, ESI, Bonus, Gratuity, Leave all provided
- Opportunities to learn and grow with the Company








