About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai
Shubham Vishwakarma
Full Stack Developer - Averlon
About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
Company social profiles
Similar jobs
Role :Ecommerce Executive
Location : Pune- Hadapsar
Industry: FMCG - Food Products (D2C Brand)
Employment Type: Full-Time, Permanent
Roles and Responsibilities:
1. Online Catalog Management
Ensure menu and product catalog hygiene across all e-commerce platforms.
Update product listings, descriptions, pricing, and availability.
Regularly audit online catalogs to identify and resolve bugs or inconsistencies.
2. E-Commerce Platform Operations
Handle operations on platforms like Amazon, Shopify, Big Basket, Swiggy Instamart,
Blinkit, and others.
Liaise with platform points of contact (POCs) to align on promotions, campaigns, and
strategies.
Coordinate with platforms to resolve technical or operational issues promptly.
3. Sales and Performance Optimization
Meet and exceed sales targets through data-driven strategies and promotions.
Formulate and execute marketing strategies to boost product visibility and increase sales.
Research and on board new e-commerce portals to expand the brand’s digital footprint.
Analyse sales trends, identify gaps, and optimize listings for maximum visibility and
conversion.
4. Customer Coordination
Address and resolve customer queries and complaints across e-commerce platforms.
Collaborate with customer service teams to enhance the buying experience and build
customer loyalty.
Implement strategies for improving customer satisfaction and online reviews.
5. Logistics and Order Fulfilment
Coordinate with production, warehousing, and logistics teams to ensure seamless order
fulfilment.
Track and resolve issues related to order delays, returns, and cancellations.
Monitor inventory levels to prevent stock outs or overstocking.
6. Online Reputation Management
Monitor and manage the brand’s online reputation across all platforms.
Respond to customer feedback and reviews professionally and promptly.
Work with the marketing team to implement strategies for maintaining a positive brand
image.
7. Data Analysis and Reporting
Use tools like Excel to analyse sales data, customer trends, and platform performance.
Generate and present weekly and monthly performance reports.
Provide actionable insights to optimize campaigns and product placements.
8. Collaboration and Coordination
Work closely with internal teams, including marketing, production, warehousing, and
logistics.
Partner with digital media teams to develop promotional campaigns for e-commerce
platforms.
Stay updated on the latest trends in the e-commerce landscape and implement best practices.
Desired Candidate Profile:
Experience: Minimum 2 years in e-commerce operations, preferably in FMCG or D2C
sectors.
Platforms Expertise: Hands-on experience with Amazon, Shopify, Swiggy Instamart,
Flipkart, and similar platforms.
Skills:
Strong proficiency in Microsoft Excel for data analysis and reporting.
Excellent organizational and multitasking abilities.
Strong communication skills for internal and external coordination.
Analytical mind-set to identify trends and formulate data-driven strategies.Education: Bachelor’s degree (B.B.A/B.M.S or equivalent preferred).
Key Skills:
E-Commerce Management: Online catalog management, platform operations, order
fulfilment.
Digital Marketing: Campaign planning, lead generation, promotional strategies.
Customer Relationship Management: Handling customer queries, feedback, and reputation
management.
Data Analysis: Sales performance tracking, trend analysis, and reporting.
Logistics Coordination: Inventory and order flow management.
Key Responsibilities
- Perform functional, regression, integration, and UAT testing for Salesforce Commerce Cloud (SFCC) applications.
- Validate SFCC Storefront (SFRA) functionality including PLP, PDP, Cart, Checkout, Promotions, and Payments.
- Test integrations with third-party systems such as payment gateways, OMS, ERP, CRM, and tax services.
- Create and maintain test cases, test plans, and test scripts based on business requirements.
- Execute API testing using tools like Postman or similar.
- Perform cross-browser and cross-device testing.
- Identify, log, track, and manage defects using tools like JIRA.
- Collaborate with developers, business analysts, and product teams for requirement analysis and defect resolution.
- Participate in sprint planning, daily stand-ups, and other Agile ceremonies.
- Support production deployments and conduct post-release validation.
Required Skills & Qualifications
- 3+ years of QA experience in Salesforce Commerce Cloud (B2C Commerce / Demandware).
- Strong understanding of SFCC architecture, Business Manager, and SFRA framework.
- Experience in testing:
- Catalog & inventory management
- Search & sorting
- Pricing & promotions
- Checkout & payment integrations
- Order management flows
- Knowledge of OCAPI / SCAPI testing.
- Hands-on experience with test management and bug tracking tools (e.g., JIRA, TestRail).
- Basic understanding of HTML, CSS, and JavaScript.
- Experience in Agile/Scrum methodology.
JavaHiring for one of our MNS Clients for Chennai, Pune & Bangalore Locations (Hybrid Work Mode).
Skills Required:
Selenium
Java
API Testing
AngularJS (1.x)
Javascript
HTML/CSS
NodeJS (Node.js)We are looking to hire an experienced AngularJS Developer to join our dynamic team.
To ensure success as an AngularJS Developer, you should have extensive knowledge of theoretical software engineering, be proficient in JavaScript, HTML, and CSS, and have excellent project management skills.
- Proficient understanding of Angular
- Experience of working on DOM based JavaScript frameworks.
- Experience with JavaScript, HTML, CSS and jQuery.
- Familiarity with ticketing tools JIRA & Trello.
Excellent in analytical and multitasking skills. - UX (Front-End) development.
- Ability to work with a team of developers, communicating professionally and effectively.
PHPJavascript
React.js
Angular (2+)AngularJS (1.x)● 6-10 years experience in Full LAMP stack web based application development.
● Expert in object oriented PHP programming, MVC architecture frameworks
● Proficient understanding and skills in SQL , relational Databases like Mysql and NoSql
datastores like Mongo DB etc
● Proficient in, database design and high level architecture setup.
● Proficient understanding of REST API concepts , authentication and API security
● Proficient understanding of code versioning tools, such as Git
● Experienced in development and Deployment of large scale web based projects
● Good Knowledge in one of the cloud based environments Like AWS, AZURE, GCP etc
for application deployment and scalability
● Should be comfortable in Linux command line edits , understanding shell scripts
● Good understanding of front-end technologies, such as, Jquery, JavaScript, AJAX,
HTML5, and CSS3, react JS etc
● Experience with JSON/XML Services Integration
● Proficient understanding of tools - code versioning such as SVN, Jenkin tools
● Understanding of Devops is highly desired
● Must have worked on open source CMS like wordpress, Drupal at some point, it would
be a huge plus.
● Ability to research, learn new technologies and implementation is desired
About The Job Profile:
We are currently looking for active graduate individuals who are exceptionally good at communication skills and have a knack for 3D Designing and 3D Printing. The name of the profile is STEM Trainer (Teaching Job Role).
Responsibilities and Duties:
- Train STEM concepts to students from schools, colleges, and other educational institutions.
- Work on science and engineering research projects.
- Create & deliver the required content in schools and colleges.
- Content majorly consists of 3D Designing and 3D Printing.
- Manage the operations on the school premises.
- Compile and record daily update reporting to the respective manager.
JavascriptHTML/CSS
C#- Designing user interactions on web pages.
- Developing back end website applications.
- Creating servers and databases for functionality.
- Ensuring cross-platform optimization for mobile phones.
- Ensuring responsiveness of applications.
- Working alongside graphic designers for web design features.
- Seeing through a project from conception to finished product.
- Designing and developing APIs.
- Meeting both technical and consumer needs.
- Staying abreast of developments in web applications and programming languages.
Python
DjangoPosition: Python Developer
Experience: 2-9 Years
Company Profile:
About Exponentia: Exponentia is an AI tech organization with presence across India, Singapore, Middle East, and the UK. We are an innovative and disruptive organization, working on cutting edge technology to help our clients transform into the enterprises of the future. We provide artificial intelligence-based products/platforms capable of automated cognitive decision making to improve productivity, quality, and economics of the underlying business processes. Currently, we are transforming ourselves and rapidly expanding our business.
About Engagely: Engagely is an artificial intelligence based conversational product (SaaS) by Exponentia. Our core engine uses NLP and machine intelligence to deliver intelligent conversations. We help organizations create virtual assistants, bringing in automation and insightful customer engagement.
Requirements:
- 2-9 years hands on experience in Core Python with any framework (Flask/Django) building end to end applications development.
- Experience in Mongo (or any Nosql)
- Experience in client coordination
- Experience in Nodejs would be a plus
- Experience in Web technologies-HTML, CSS, Javascript
- Database-SQL Server/My SQL/ No SQL database
- Good understanding of Algorithms, data structures
Education
BE/MBA /PG (Statistics) with good academic credentials
We are Social.HR
An early-stage HR-Tech (SaaS) company. We aspire to be the leading self-driven career platform with intelligence. We are putting together a strong team of young individuals. The founders have the vision to create an intelligent, intuitive, and responsive career platform which gives you data-driven career insight and allows you to #BeTheBestYou
Who is?
An Intern will be our go-to person for all research and data-related aspects. You should be a hack who can get things done.
We Look for?
- 1. Who is going to get hands dirty
- An outside the box thinker
- Who is not afraid to challenge the conventional wisdom
- Moving decisively towards business goals
- Flexible in managing work-life balance
Are you the right fit?
- You are awesome at online research
- You are driven to make documentation and audit look like a piece of cake
- Full time must
- Have graduated or finishing up the course
We offer
The intern role is fun and it lies at the intersection of business and technology with true upside potential. Initially, the compensation will be in the form of a stipend.
JavascriptAngular (2+)HTML/CSSAngularJS (1.x)
Backbone.js
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon