About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai
Subodh Popalwar
Software Engineer, Memorres
About Rezo.AI
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
Similar jobs
PythonWe are backed by marquee VC investors – Elevation Capital and Matrix Partners – to realize this mission. We started with three co-founders who have a pedigreed education (IIT/IIM) and professional background (Nomura, Goldman Sachs, Morgan Stanley, Barclays, Matrix Partners).
📈 Key Responsibilities
● Data and Business Analysis:
○ Lead and manage key analytical initiatives to evaluate and expand the business realized (or GTV) from our products and services
○ Closely work with the internal stakeholders to understand data requirements and make the internal platforms and product live
○ Work closely with the Product and Tech team to onboard new institutes on our tech platform
○ Create independent analysis to identify gaps in current systems and optimize data processes
● Stakeholder Management :
○ Build and maintain a strong relationship across teams of account managers, Tech and Product teams to manage critical tasks, ensure delivery and develop tools and systems to improve the process TAT
📃Desired Qualifications
● Expertise in Excel and SQL and familiarity with Python
● Good to have knowledge of other BI tools such Quicksight, Tableau
● Outstanding written and verbal communication skills
● 1-3 years of experience working in analytics or data operations in Fintech or consumer internet domain (desirable but not a requirement)
✅Measures Of Outcomes
● Schedule adherence to tasks
● Number of business processes changed due to vital analysis
● Number of stakeholder appreciations/escalations
🤩 Benefits
● Becoming a part of the early team
● Competitive salary
● Work with colleagues from strong backgrounds & hungry to succeed
● Opportunity to interact with and learn from high-pedigree investors & mentors -
○ VCs: Tiger Global, Elevation Capital (erstwhile SAIF Partners), Matrix Partners
○ Select angel investors: Kunal Shah, Nithin Kamath, Amit Ranjan
✅ Key Details
● Role: Analyst/Associate
● Location: Bengaluru
● Compensation: Negotiable based on candidate's profile
● Date of Joining: ASAP
Business Analyst
Job Sector: IT , Software
Job Type: Permanent
Location: Chennai
Experience: 8 -10 Years
Salary: 12 – 14 LPA
Education: Any Graduate with relevant experience
Notice Period: Immediate or max 30days NP
Key Skills: Business Analysis, Requirement gathering
CV submission closing date: 15/07/2021
Contact at triple eight two zero nine four two double seven
Required Skills:
- Strong BA with presentation skills
- US Customer Engagement experience
- Self-driven – should be able to independently work towards business objective
- Should have past experience of program management
- Strong communication skills
- Must be flexible to work in overlapping times with US PST timezone
We are hiring a business analyst to join our project team. You will work alongside project stakeholders and report directly to Sr. Business analysts. The purpose of the role is to liaison and bridge the gap between the BDM team and technical team to comprehend and analyze customer requirements and translate it to the development teams thereby, ensuring the right requirement detail in the documentation.
To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to the team.
Responsibilities
· Elicit requirements, gathering, & documenting.
· Ability to grasp, relate, and quick response to new inquiries.
· Interaction with team members at regular intervals, share knowledge and information
· Clear and concise communication and project management skills.
· Detail out scope documents, functional & non-functional requirements, features, etc. ensuring all stated and unstated customer needs are captured.
· Construct project documents (BRD, FRD) as per the project requirement and develop Flow charts, Use case diagrams, ER diagrams, User stories
· Performing requirements analysis
· Understand SDLC and fit into the Agile environment.
· Co-operating behavioral with the cross-functional team and being able to translate business needs into technical needs.
· Interface and coordinate with BDM team engagement & understand the client’s requirements
- 5 to 6 years and 2 to 3 Years in RPA - Business analyst
- Analyse, understand, and review existing business process documentation to ensure the complete processes steps documented.
- Participate in various types of interviews, meetings, or workshops to define, design, and configure automation solutions.
- Support the creation and maintenance of solution documentation (process definition document, solution design document, user manual, process estimation etc).
- Help with the creation and documentation of test procedures and scenarios prior to launch User Acceptance Testing (UAT).
- Support business teams in testing activities, including integration testing, end-to-end (business process) testing and UAT.
- Problem-solve issues that arise in the day-to-day running of automation processes and provide timely responses and solutions as required.
- Manage end to end Project Lifecycle
- Act as a SPOC for customers, Project Teams, Leadership, and administration
- Run workshops with client SMEs to understand the end-to-end process
- Identify any automation blockers and the suitability of the process for automation
- Calculate automation % and FTE benefit and build effort estimates, No of BOT
- Present summary of findings to the client and walk them through to-be design of the automated process
- Work closely with development team to ensure requirements are accurately mapped and suitable for development
- Must be able to provide suggestions for the improvement of existing process and design to-be flows
- Setting KPIs, monitoring key trends, and helping stakeholders by generating insights from the data delivered.
- Understanding user behaviour and performing root-cause analysis of changes in data trends across different verticals.
- Get answers to business questions, identify areas of improvement, and identify opportunities for growth.
- Work on ad-hoc requests for data and analysis.
- Work with Cross functional Teams as when required to automate reports and create informative dashboards based on problem statements.
WHO COULD BE A GREAT FIT:
Functional Experience
- 1-2 years of experience working in Analytics as a Business or Data Analyst.
- Analytical mind with a problem-solving aptitude.
- Familiarity with Microsoft Azure & AWS PySpark, Python, Data Bricks, Metabase, Understanding of APIs, data warehouse and ETL etc.
- Proficient in writing Complex Queries in SQL.
- Experience in Performing hands-on analysis on data and across multiple datasets and databases primarily using Excel, Google Sheets and R.
- Ability to work across cross-functional teams proactively.
Data Analytics● Ability to do exploratory analysis: Fetch data from systems and analyze trends.
● Developing customer segmentation models to improve the efficiency of marketing and product
campaigns.
● Establishing mechanisms for cross functional teams to consume customer insights to improve
engagement along the customer life cycle.
● Gather requirements for dashboards from business, marketing and operations stakeholders.
● Preparing internal reports for executive leadership and supporting their decision making.
● Analyse data, derive insights and embed it into Business actions.
● Work with cross functional teams.
Skills Required:
• Data Analytics Visionary.
• Strong in SQL & Excel and good to have experience in Tableau.
• Experience in the field of Data Analysis, Data Visualization.
• Strong in analysing the Data and creating dashboards.
• Strong in communication, presentation and business intelligence.
• Multi-Dimensional, "Growth Hacker" Skill Set with strong sense of ownership for work.
• Aggressive “Take no prisoners” approach.
Desired Candidate Profile
1. Exp. In online bidding on various portal like Elance, Guru, Freelancer, Odesk, Upwork etc.
2. Expert in generating business from online bidding.
Writing proposals, costing and negotiations.
3. Prospect for potential new clients and turn this into increased business.
4. Candidate should be flexible in working hours.
5. Generate new business leads for Web design, graphic design, web development & internet marketing.
- Responsible for collecting all in-scope business requirements
- Able to prioritize requirements and negotiate on deployment timeframes on behalf of the development team
- Ability to perform detailed analysis to ensure all aspects of the business requirement are understood
- Able to formalize business requirements, ready for two way communication business communications up and technical communications down
- Capable of managing all non-technical aspects of the new requirements
- Capable of working with the test team to develop/ review test scripts and profile of test data
- Able to produce ad-hoc SQL queries/ ad-hoc reports that can be used to monitor success of the new requirement by ensuring data is being created as it should
- Must have worked on medium to large size custom application development projects and has exposure to all phases of the SDLC
- Experience in Insurance Domain is a must
- Proficient in using Microsoft Office tools
- Get actively involved in various project phases
- Act as a key interface between users and development teams
- Technology Graduate: B.Sc IT, MSc IT / B.Tech, M.Tech/ BCA, MCA
ERP Functional Consultant
Do you have a good observation and understanding of business processes?
Are you fascinated to translate manual processes to digitized and automated Processes?
Do you have sound knowledge of ERP modules? Are you passionate about ERP implementation?
Come Join US!
We at Force Intellect are committed to helping SMEs grow. We focus on implementing IT strategies, ERP and overcome business challenges to make their business efficient, productive, agile.
As a Business Analyst or ERP Functional Consultant, you should have a minimum of 2-3 years experience in full life cycle ERP Implementation
You will be primarily responsible for:
- Understanding Business Requirements, Objectives and Expectations
- Planning, Collaboration, Execution with internal and external stakeholders to ensure project success
You should be well versed with the Process of:
- Requirement gathering and documentation
- Business Process Mapping & ERP Configuration
- Conducting design discussions and reviews
- Preparing the project plan
- Conducting training
What you will achieve during this assignment:
- You will learn to diagnose business problems and recommend solutions
- You will be able to re-engineer business processes to improve operations
- You will get assured stepping stone to enhance your career as a Business Consultant
Company Profile
Force Intellect has designed & developed Spectrum ERP and eProcurement Solutions, especially to overcome challenges faced by the manufacturing industry.
***ONLY FEMALES***
A Zone Manager ensures the Sales Strategy for the company is communicated and implemented within a specific Zone for which this role is responsible. Drive achievement of sales and revenue targets and develop a business implementation plan for the zone to ensure that it delivers against its targets.
Key Responsibilities:
- Appoint, train and develop new Representatives and Leaders in the zone.
- Achieve Agreed revenue and Active staff count targets and KPI s of the zone.
- Work with Leaders in the zone to develop their business. Observe and Coach Leaders in the PATD process and create a PATD environment in the zone.
- Conduct Communication meetings with Leaders and Representatives in the zone.
- Identify opportunities to grow coverage in the zone as well as drive company initiatives to increase sales in the zone.
Education Criteria:
Diploma/Graduation/Post Graduation in any stream with experience in a frontline sales, field sale in Direct Selling, FMCG.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres