About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai
Shubham Vishwakarma
Full Stack Developer - Averlon
About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Job Details
- Job Title: Legal Manager / Lead
- Industry: Healthcare
- Experience Required: 5-10 years
- Working Days: 5 days/week
- Function: Legal
- Job Location: Hyderabad
- CTC Range: Best in Industry
Required Skills: Negotiation & Commercial Acumen
Criteria:
- Education Qualification required is LLB or LLM from a recognized university.
- Candidate should have 5 to 10 years of relevant legal experience
- Strong hands-on experience in drafting, reviewing, and negotiating commercial contracts (MSAs, SoWs, NDAs, vendor and customer agreements)
- Proven ability to independently lead contract negotiations with enterprise clients
- Deep understanding of liability, indemnity, SLAs, data protection, and contractual risk allocation
- Strong stakeholder management and Business Communication skills
- Ability to work closely with Finance, Sales, HR, and Leadership teams as a legal advisor
- Experience in managing contract repositories and documentation processes
Description
Role Overview:
Company is looking for a hands-on Legal Manager / Legal Lead to own end-to-end customer, vendor, and compliance agreements, and act as a trusted legal and risk partner to the Finance, Business, and Leadership teams.
The role requires strong ownership of commercial negotiations, contractual risk, and compliance, with the ability to balance business growth and financial risk in a fast-scaling environment.
Success Metrics (KPIs)
- Contract turnaround time (TAT) for customer and vendor agreements
- Quality and consistency of liability, indemnity, and risk clauses
- Accuracy and completeness of contract documentation and repositories
- Stakeholder feedback from Finance, Sales, and Leadership
- Implementation of scalable contracting and compliance processes
Key Responsibilities
- Draft, review, negotiate, and manage customer contracts (MSAs, SoWs, amendments, renewals)
- Lead commercial and legal negotiations with enterprise customers
- Own liability, indemnity, data protection, SLAs, and risk clauses
- Draft and manage vendor, partner, and service agreements, including NDAs
- Ensure compliance with contractual and regulatory requirements
- Conduct legal and financial risk assessments for deals and partnerships
- Act as a legal advisor to Finance, Sales, HR, Operations, and Leadership
- Establish and improve contracting, documentation, and compliance processes
- Maintain contract repositories, approvals, and obligation tracking
- Support audits and finance-led governance reviews
Key Skills & Competencies
- Strong experience in commercial, customer, and vendor contracts
- Deep understanding of liability, risk allocation, and compliance frameworks
- Proven ability to independently lead negotiations
- Strong business and financial risk judgment
- Clear communication and stakeholder management skills
Who Will Do Well in This Role
- Comfortable operating in a founder-led, fast-growing organization
- Able to balance business growth with legal and financial risk
- Takes ownership and works independently
- Interested in building scalable legal and compliance foundations
Kubernetes
Amazon Web Services (AWS)About Poshmark
Poshmark is a leading fashion resale marketplace powered by a vibrant, highly engaged community of buyers and sellers and real-time social experiences. Designed to make online selling fun, more social and easier than ever, Poshmark empowers its sellers to turn their closet into a thriving business and share their style with the world. Since its founding in 2011, Poshmark has grown its community to over 130 million users and generated over $10 billion in GMV, helping sellers realize billions in earnings, delighting buyers with deals and one-of-a-kind items, and building a more sustainable future for fashion. For more information, please visit www.poshmark.com, and for company news, visit newsroom.poshmark.com.
We’re looking for an experienced Site Reliability Engineer to fill the mission-critical role of ensuring that our complex, web-scale systems are healthy, monitored, automated, and designed to scale. You will use your background as an operations generalist to work closely with our development teams from the early stages of design all the way through identifying and resolving production issues. The ideal candidate will be passionate about an operations role that involves deep knowledge of both the application and the product, and will also believe that automation is a key component to operating large-scale systems.
6-Month Accomplishments
- Familiarize with poshmark tech stack and functional requirements.
- Get comfortable with automation tools/frameworks used within cloudops organization and deployment processes associated with.
- Gain in depth knowledge related to related product functionality and infrastructure required for it.
- Start Contributing by working on small to medium scale projects.
- Understand and follow on call rotation as a secondary to get familiarized with the on call process.
12+ Month Accomplishments
- Execute projects related to comms functionality, independently, with little guidance from lead.
- Create meaningful alerts and dashboards for various sub-system involved in targeted infrastructure.
- Identify gaps in infrastructure and suggest improvements or work on it.
- Get involved in on-call rotation.
Responsibilities
- Serve as a primary point responsible for the overall health, performance, and capacity of one or more of our Internet-facing services.
- Gain deep knowledge of our complex applications.
- Assist in the roll-out and deployment of new product features and installations to facilitate our rapid iteration and constant growth.
- Develop tools to improve our ability to rapidly deploy and effectively monitor custom applications in a large-scale UNIX environment.
- Work closely with development teams to ensure that platforms are designed with "operability" in mind.
- Function well in a fast-paced, rapidly-changing environment.
- Participate in a 24x7 on-call rotation
Desired Skills
- 4+ years of experience in Systems Engineering/Site Reliability Operations role is required, ideally in a startup or fast-growing company.
- 4+ years in a UNIX-based large-scale web operations role.
- 4+ years of experience in doing 24/7 support for large scale production environments.
- Battle-proven, real-life experience in running a large scale production operation.
- Experience working on cloud-based infrastructure e.g AWS, GCP, Azure.
- Hands-on experience with continuous integration tools such as Jenkins, configuration management with Ansible, systems monitoring and alerting with tools such as Nagios, New Relic, Graphite.
- Experience scripting/coding
- Ability to use a wide variety of open source technologies and tools.
Technologies we use:
- Ruby, JavaScript, NodeJs, Tomcat, Nginx, HaProxy
- MongoDB, RabbitMQ, Redis, ElasticSearch.
- Amazon Web Services (EC2, RDS, CloudFront, S3, etc.)
- Terraform, Packer, Jenkins, Datadog, Kubernetes, Docker, Ansible and other DevOps tools.
Java
Spring BootWe prefer candidates who can attend a walk-in interview and join immediately.
Job Description: Senior Java Developer with Leadership Experience
Position: Lead Developer
Experience: 5-8 Years
Location: Noida
Job Type: Full-time
Overview:
We are seeking a highly skilled and experienced Senior Java Developer to join our dynamic team. The ideal candidate will have a minimum of 5 years of experience in Java development, with a strong focus on leadership and team management. This role requires a proactive individual who can guide others, provide instant solutions, and ensure the successful completion of technical projects.
Key Responsibilities:
- Team Leadership: Lead, mentor, and manage a team of Java developers, fostering a collaborative and productive work environment.
- Project Management: Oversee the planning, execution, and delivery of projects, ensuring they are completed on time and within budget.
- Technical Guidance: Provide expert guidance on Java, JSP, Servlets, Spring Boot, and Hibernate, ensuring best practices and high-quality code standards.
- Problem Solving: Quickly identify, analyze, and resolve technical issues, providing instant and effective solutions.
- Code Review: Conduct regular code reviews to maintain code quality, performance, and security.
- Server Management: Manage server configurations, deployments, and troubleshooting to ensure optimal performance and uptime.
- Collaboration: Work closely with cross-functional teams, including QA, DevOps, and Product Management, to align development activities with business goals.
- Continuous Improvement: Stay updated with the latest industry trends and technologies, and continuously improve development processes and practices.
- Documentation: Ensure comprehensive documentation of all technical specifications, project plans, and procedures.
Qualifications:
- Education: Bachelor’s degree in Computer Science (tier 1/2), Information Technology, or a related field.
- Experience: Minimum of 5 years of hands-on experience in Java development, Minimum 1 year experience in leading Team
Technical Skills:
- Proficiency in Java, JSP, Servlets, Spring Boot, and Hibernate.
- Strong understanding of server-side technologies and server management.
- Experience with version control systems like Git.
- Familiarity with database management systems, particularly SQL.
- Fluency in English
- Leadership Skills: Proven experience in leading and managing development teams.
- Problem-Solving Skills: Strong analytical and problem-solving abilities.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
Benefits:
● Provident Fund
Schedule:
● Day shift
● Fixed shift
● Monday to Friday
● Morning shift
React.js
Javascript
Redux/FluxAbout the job
The ideal candidate will have strong creative skills and a portfolio of work that demonstrates their passion for product designing with the creativity that would produce an appealing and delightful user experience.
About the role and responsibilities
The UI/UX designer’s role encompasses a couple of the following responsibilities.
To be able to communicate and tell stories with animations
To understand, conceptualise and create storyboards for micro-animations and animations before the final animation
Working alongside UI/UX designers to enhance the experience of digital products
Frequently identify opportunities where motion design would enhance the user experience in digital solutions
Create high quality, creative and innovative animations in 2D and/or 3D
To have a keen interest in learning new tools and expand their horizon of knowledge
About the requirement
The UI/UX designer should have the following abilities
Proven motion design experience and a diverse portfolio to showcase one’s work
Strong storytelling skills and a solid foundation in the fundamentals of visual and motion design
Display the ability to work in different styles
Proficient in softwares like After Effects(presets and plugins), Photoshop, Illustrator, Figma, etc.
A keen eye for design aesthetics and details
Able to articulate ideas, both written and spoken, to drive impact
Good communication skills
Ability to work methodically and meet work in a fast-paced environment
The ability to create illustrations will be a plus
Prior experience with product company or digital products will be a plus
Degree / Certification in Design, Fine Arts or related field is a plus
Job Position - BlockChain Developer
Experience - 4+ Years
Job Location - Bangalore
Responsibilities:
• Search, design, develop, and test blockchain technologies.
• Brainstorm and help evaluate applications for new tools and technologies as they continually evolve.
• Maintain and extend current client- and server-side applications responsible for integration and business logic.
• Be involved in the global blockchain community—work on implementing and integrating the latest improvement proposals.
• Document new solutions as well as maintain the existing ones.
Requirements:
• Total 4+ Years of experience in Backend Development and minimum 1+ years of experience in Ethereum, Blockchain
• Knowledge of any one of the programming languages: NodeJS, Java, GoLang, C, C++, PHP
• Basic understanding of blockchain technology: Bitcoin, Smart Contracts, Solidity, Cryptography
• Knowledge of private blockchains such as Hyper Ledger, and Corda is a plus
• Basic understanding of HTML, CSS, JS, Bootstrap, and knowledge of front-end technologies such as Angular/ React/ Vue is a plus.
• Knowledge in databases and database modeling: MySQL, PostgreSQL, MongoDB
• Understanding of Software Development Lifecycle (SDLC)
• Experience using Git for version control
With a relevant experience only in Pharma background needs to fulfill works of preparation of Product Manuals, Visual Aids, Literature, new product launch materials, imparting training to field force on technical and product knowledge, answering queries from doctors and field force, suggesting new product introductions and providing on the job training to the field force. Person should be ready for extensive traveling.
PythonReact.jsJavascript
HTML/CSSThis person MUST have:
- BE Computer Science, MCA or equivalent
- Cloud app development experience
- Strong Django and ReactJS experience
- Advanced knowledge of Python and relational databases
- Understanding of APIs, pagination, searching, sorting
- Experience with building, modifying and extending API endpoints (REST or
GraphQL) for data retrieval and persistence.
- Creating high performance UI etc.
- Experience with SQL and NOSQL databases
- Experience with the full software development life cycle, including requirements
collection, design, implementation, testing, and operational support.
- Experience with scrum or other agile software development methodology.
- Excellent verbal and written communication, teamwork, decision making and
influencing skills.
Experience:
- Min 3 year experience
- Not more than 15 year experience.
- Startup experience is a must.
Location
- Remotely, anywhere in India
Timings:
- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically clients are in California PST Timezone.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
- BE Computer Science, MCA or equivalent
- Cloud app development experience
- Strong Troubleshooting/Debugging experience
- Expert in RabbitMQ internals
- Experience with SQL and NOSQL databases
- Strong communication skills
Experience:
- Min 5 year experience
- Not more than 15 year experience.
- Startup experience is a must.
Location
● Remotely, anywhere in India
1
Timings:
- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically
clients are in California PST Timezone.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12
PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other
incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here
because you love the company. We have only a 15 days notice period.
- Meeting assigned sales targets
- Management and resolve customer complaints
- Sell insurance/credit cards or loan and handle calls.
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Complete call logs and reports and other duties as assigned
- Accomplishes sales and organization mission by completing related results as needed.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon