
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Technical Skills Desired:
Who Should apply?
Only for Serious job seekers
Technically Strong Candidates who are willing to take up challenging roles and want to raise their Career graph.
Why Think n Solutions Software?
Exposure to latest Technology. Opportunity working in different platforms Direct client interaction
Rapid Career Growth
Friendly Knowledge sharing Environment
- Must have experience in either of JavaScript frameworks: Angular /ReactJS (Preferred)
- Must have experience in either of backend software development [J2EE, Spring Boot, Spring core, JPA] or Node.Js
- Must have experience in designing/implementing Hibernate/ORM, Restful web services, Micro Services using Java or Node Js
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- Knowledge of App / Web servers (NGINX / Tomcat / Jboss Wildfly)
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- Resolves technical issues through debugging, research, and
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Functional Skills Desired:
- Good knowledge in product development domains
- Knowledge in Finance and Insurance domain preferred
- Maintain quality and ensure responsiveness of
- Complete application development by coordinating requirements, schedules, and activities contributing to team meetings;
- Troubleshooting development and production problems across multiple environments and operating platforms.
- Collaborate with the rest of the engineering team to design and launch new features
- Understanding and implementation of security and data
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Responsibilities and Duties:
- Designing and implementing new features and functionalities.
- Technical help in resolving the support requests.
- Creating and maintaining documentation of the work.
- Design & develop web based applications using PHP/MySQL
- For more details visit website
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- Proficient in MySQL, PHP, JavaScript, HTML & CSS.
- Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
- Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
- Experience in creating WordPress plugins from scratch.
- Experience in writing test cases.
- Collaboration with the team.
- Manage project tasks, timelines, and communication.
- Write efficient, robust, and reusable code while adhering to WordPress coding standards.
- Object-oriented programming.
- Knowledge of developing web based applications using PHP/MySQL
Desired Candidate Profile
- Strong PHP/MySQL capabilities.
- Passion for programming
- Sound coding logic and analytical ability to design test scenarios and debug issues
- Keen interest in research about the latest web technologies and advancements
- Enthusiasm to learn new technologies and incorporate them into the new offerings/solutions
- Good capabilities in HTML, CSS, Javascript.
- Exposure in Coding frameworks or CMSes.
- Ability to work in teams.
- Ability to learn fast. Good communication skills


Company Profile
Prescinto is a VC funded SaaS company in the renewable energy space enabling digital transformation for customers across the globe.
Prescinto provides solutions to improve power generation for Renewable energy power plants by identifying areas of underperformance and lost generation opportunities through patent pending methodologies; systematically addressing these through an automated workflow system to improve power generation for our customers.
This is achieved by leveraging the IoT and Analytics platform built to collect high frequency data from distributed renewable energy assets and the comprehensive data lake.
Roles & Responsibilities
You are responsible for understanding the product architecture and Design laid out by the Architect and Develop product features in alignment with the architecture.
Product is built on Microsoft stack with Angular 11, .NET and data residing in MS SQL Server and InfluxDB, mobile application built on Flutter and data lake deployed on Azure environment. It extensively uses multi-threading for parallel processing, stored procedures for data access and leverages time-series database for storing high frequency equipment data.
In this role, you should be able to work independently as well as work with vendor and junior members to collaboratively build the features and take them to production. You need to be both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep.
Do you take pride in building customer centric functionalities with an eye on performance? Are you remembered for the quality of your code? This position is for you.
Desired Skills & Experience
- 8+ years of Product development experience of which at least 2 years should comprise of working independently with minimal supervision and guidance
- Experience with at least one full cycle development of product features from requirements to Production deployment to Post production support is critical
- Excellent Programming Skills using C#, WPF, MVVM, Winforms, .NET Framework, Windows Communication Foundation (WCF), ASP.net web api, SQL Server, Store Procedure, Triggers
- Solid Understanding of Multi-Threading and Parallel Programming
- Excellent understanding of Windows Operating System Internals (Process, Threads, Memory Management).
- Clear understanding of OOP and OOAD
- Excellent application debugging skills using Visual Studio Debugger
- Strong knowledge in design patterns, data structures and algorithms
- Experienced in developing Windows desktop applications
- Ability to work independently and be self-driven
- Should have knowledge on code repositories like SVN, GitHub etc and Agile tools like JIRA
- Should have excellent communication skills, excellent analytical and problem-solving skills
- Have working experience in Test-driven Development and Test Automation experience in third party control like DevExpress, Telerik WPF controls
- Experience building a SaaS product preferable
- Startup experience preferable

You will be responsible to ensure seamless user interaction with our products and aim to enhance this on a daily basis. Our tightly knit engineering team works on a wide range of cutting-edge products. If you know what it takes to build magical user experiences and consider performance to be the key feature of your app, this is definitely the right place for you.
POSITION RESPONSIBILITIES:
-
→ Developing new user facing features using ReactJS
-
→ Building reusable components and frontend libraries for future use
-
→ Translating UI/UX design wireframes into high quality code that will produce visual elements
of the application
-
→ Optimizing components for maximum performance across a vast array of web capable
devices and browsers
-
→ Create unit, scenario, integration sanity test etc. if required
-
→ Write documentation for your code
-
→ Understanding the nature of asynchronous programming and its quirks and workarounds
Understanding differences between multiple delivery platforms, such as mobile vs. desktop,
and optimizing output to match the specific platform
-
→ Understanding fundamental design principles behind a scalable application
MUST HAVE:
-
Proficient in HTML, CSS, Javascript (ES6 or above) including DOM manipulation and Object Oriented Javascript
-
Strong command in ReactJS / Redux
-
Knowledge of different performance optimisation techniques
-
Knowledge of handling asynchronous behaviour using Redux Saga/Thunk
-
Knowledge of using RESTful APIs with error handling
-
Fundamental knowledge of a better user experience
-
Familiarity with code versioning tools GIT
-
Good problem-solving skills
GOOD TO HAVE:
-
Familiarity with different design patterns and functional programming
-
Experience in any open source project
-
Experience with any CSS frameworks such as Semantic UI/Bootstrap/Material UI
This is an upscaling company. Your recruitment would be based on only one factor, how easily you're able to convince me over the phone.
You're one of the initial employees of the company, so your responsibilities shall revolve around end to end sale and marketing of resumes, along with maintaining client relations.
Once onboarded, your payscale will depend on the kind of traffic and value you are bringing to the organization.
Here's wishing you good luck.


