
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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JOB DESCRIPTION FOR GRAPHIC DESIGNER ROLE
Company Overview
Boolment Software Development Pvt. Ltd. is a fast-growing technology company delivering innovative software solutions across diverse industries. Our mission is to empower businesses through scalable and high-quality technology products. We foster a culture of innovation, collaboration, and continuous learning, providing employees with opportunities to work on cutting-edge technologies and projects.
Job Title: Graphic Designer
Department: UX/UI
Location: Gurgaon, Haryana
Employment Type: Full-Time / Internship (3 months)
Working Mode: On-site
Shifts: 6Day (9:30 AM – 6:30 PM)
Reporting To: Manager
Vacancies: 3–5
Experience: 0–3 years (Freshers eligible)
Salary Range: ₹3 LPA – ₹6.5 LPA | Internship Stipend: ₹0–₹15,000/month
About the Role:
We are seeking a creative and versatile Graphic Designer to produce visually compelling designs across digital and print platforms. The ideal candidate will collaborate with the creative team, marketing, and other stakeholders to create designs that effectively communicate the brand message and engage audiences.
Key Responsibilities:
- Create visually engaging graphics for websites, social media, marketing campaigns, brochures, presentations and other digital/print materials.
- Develop design concepts that communicate a clear message and reflect brand identity and business objectives.
- Present and explain design ideas and concepts to the creative team and stakeholders, incorporating feedback effectively.
- Use industry-standard design software including Adobe Creative Suite (Illustrator, Photoshop, InDesign, After Effects) and emerging tools such as Figma, Canva, or Adobe XD.
- Design creative assets for digital channels, including websites, social media posts, email campaigns, display ads, and motion graphics.
- Produce print-ready materials such as brochures, flyers, posters, banners, and packaging.
- Collaborate with cross-functional teams to ensure consistency in design direction across all platforms.
- Stay updated with the latest design trends, typography, motion graphics, UI/UX design principles, and emerging technologies to enhance creativity.
- Manage multiple projects simultaneously, meeting deadlines in a fast-paced environment.
Skills & Competencies:
Must-Have Skills
- Expert knowledge of design software including Adobe Creative Suite (Illustrator, Photoshop, InDesign, After Effects).
- Proficiency in tools like Figma, Canva, or Adobe XD is a plus.
- Strong understanding of typography, color theory, layout, composition, and visual hierarchy.
- Experience designing for both digital and print formats.
- Knowledge of UI/UX design, motion graphics, and social media design trends.
- Strong attention to detail and ability to maintain visual consistency.
- Excellent communication skills to articulate design ideas clearly to non-design stakeholders.
- Ability to adapt to new design trends, technologies, and industry innovations.
Good-to-Have Skills:
- Basic animation and video editing skills.
- Familiarity with Figma, Sketch, or other UI/UX design tools.
- Knowledge of HTML/CSS basics for web design collaboration.
- Social media design experience tailored for platforms like Instagram, LinkedIn, Facebook, and YouTube.
- Understanding of branding and marketing concepts.
- Additional certifications in graphic design or digital marketing
Qualifications:
- Graduate in any discipline (B.A., B.Com, BBA, or equivalent).
- 0-3 years of professional graphic design experience.
- Certification in design or relevant software is preferred.
Compensation & Benefits
- Competitive salary (based on experience).
- Health & Medical Insurance, Gratuity, and Retirement Benefits.
- Paid Leaves, Travel Reimbursements, and Performance Bonuses.
- Access to training programs, certifications, and mentorship.
- Cross-functional exposure and opportunities for career growth and advancement.
We are seeking a motivated and energetic Process Associate to join our team. You will play a crucial role in generating leads, initiating outbound calls, and promoting our services to potential customers. This role demands excellent communication skills, a positive attitude, and contributes to the overall growth of the organization.
Job Responsibilities
● Conduct outbound calls during the night shift to potential leads(data given by concretio team) in USA/UK to promote our products or services, and generate appointments.
● Introduce Concretio value added services and products.
● Hands-on experience using a dialer software.
● Determines Eligibility By Comparing Client Information To Requirements.
● Bring clients appointments with the business team.
● Maintains And Improves Quality Results By Adhering To Standards And Guidelines; Recommending Improved Procedures.
● Obtains Client Information By Making Telephone Calls; Interviewing Clients; Verifying Information.
Skills Required
● Excellent English Communication Skills.
● Basic Computer Knowledge.
● Min 2 year experience in Outbound Process (US/UK).
● Cold calling experience with sales and customer support background. ● Candidate having experience in International Bpo, Telecalling, Telemarketing, Telesales, International Sales, International Voice Process etc
Job Title: Assistant Coordinator & CRM Executive
Location: Faridabad
Department: Operations / Customer Relations
Reports To: Director/MD
Job Overview:
We are seeking a dynamic and detail-oriented Assistant Coordinator & CRM Executive to join our team. The ideal candidate will be responsible for supporting day-to-day operational activities, ensuring smooth internal coordination, and managing customer interactions through our CRM system. This role requires strong communication skills, multitasking abilities, and a customer-first mindset.
Key Responsibilities:
Assistant Coordination:
Assist in organizing and coordinating daily operations, meetings, and schedules.
Liaise with different departments to ensure smooth workflow and timely task completion.
Prepare reports, presentations, and other documentation as required.
Follow up on project timelines, task completion, and departmental coordination.
Maintain proper filing, documentation, and tracking of internal communications.
Manage and maintain the company’s CRM database with up-to-date client information.
Handle incoming customer queries, issues, and feedback via calls, emails, and CRM tools.
Track customer interactions and ensure timely follow-up and resolution.
Generate CRM reports and assist in analyzing customer trends and insights.
Support marketing and sales campaigns through CRM-based communications.
Ensure data accuracy and assist in CRM automation processes.
Key Skills Required:
Strong written and verbal communication skills (English & Hindi preferred).
Hands-on experience with CRM platforms (e.g., Zoho, Salesforce, HubSpot) preferred.
Proficient in MS Office (Word, Excel, PowerPoint).
Excellent organizational and coordination skills.
Ability to multitask and prioritize effectively.
Attention to detail and a proactive problem-solving approach.
Educational Qualification:
Bachelor’s degree in Business Administration, Marketing, or a related field.
Experience:
1–3 years of experience in a similar role (Assistant, Coordinator, CRM Executive, or Admin Support).
Work Environment:
6-day working
Office-based role with coordination across departments and client-facing responsibilities.
We are looking to hire a business development executive with 1-3 years of IT experience as well as good client-handling skills.
Experience: 1-3 Years (Relevant Experience Only)
Work Mode: WFO
Location: Seoni, Madhya Pradesh
Priority: Immediate /Maximum 15-Day Notice Period Acceptable
Budget: 15,000–25,000 Monthly (Professional Tax & Insurance Deduction Exclusive)
Interview Rounds: 3 (HR, Technical, or Practical)
Working Days: 5 Days a Week (Monday - Friday) | 9:30 AM–6:30 PM
Leave Policy: 8 Paid Leaves *Terms Applied
Notice Period: 1 Month (Mandatory) - If Bypassed, No Relieving/Experience Letter Allotted
Provisional Period: 90 Days
No salary will be provided if the candidate leaves the company within 15 days
Commitment Period (Bond): Provisional Period + 365 Days (1 Year)
Responsibility:
- Handling Cold calls and freelancing platforms.
- Generating the leads, Negotiation with clients Convert leads into clients.
- Understand client requirements and shape the project structure.
- Good knowledge about how to create SOW, build data architecture, and other necessary documents.
- strategies to identify and engage potential clients through various channels.
- Conduct research to identify new leads and opportunities within target industries.
- Gather a deep understanding of prospective clients' needs, pain points, and goals.
- Present our products/services and make plans for their updating with time.
- Handling Dispute and Finding solution.
- Maintain regular follow-ups to keep prospects engaged throughout the sales cycle.
- Collaborate with Development teams and give information about client needs.
- Do Price negotiations, discussing terms, pricing, and contractual agreements with clients.
- Prepare and present regular reports on sales activities, lead generation, and performance, and share them with the MD.
- Good knowledge of market standards and trends.
- Knowledge about every type of product and service.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a relevant field.
- Handson is experienced in IT, with at least 2 years of business development or sales roles.
- Exceptional communication, negotiation, and convention skills
- Ability to build and maintain client relations
- Knowledge about how to present a demo
- Focus on achieving and exceeding targets.
- Self-motivated, proactive, and capable of working independently.
Pre-Requirements:
Must read the complete job description and acknowledge self-fit for this position.
- Good internet connection/ WiFi.
- Diary and a pen to solve some questions.
- Working earphones and camera.
- Must Join with your own Laptop/Computer.
- Your previous work.
- Must Visit our website Defenzelite.Com to know about the company.
WFH Note:
We do not provide laptops. The candidate has to arrange before joining.
The candidate has to make sure they have good internet connectivity. (Call such expenses covered by the candidates themselves.)
We encourage you to apply if you think you are a good fit, can handle the Business Development Executive environment, and have a proven ability to generate leads and convert them into clients. Join us in driving our business to new heights and significantly impacting our industry.
Dropwizard or Springboot like technology
Algorithms and Data structures .
Technical Skills: Java Technologies
Secondary Skills: Apache Kafka
- Proven experience in Java8, Spring Boot, Microservices/API
- Strong experience with Kafka, Kubernetes
- Strong experience in using RDBMS (Mysql) and NoSQL.
- Experience in working in Eclipse / Maven environments.
- Hands-on experience in Unix / Shell scripting.
- Hands-on experience in fine-tuning application response/performance testing.
- Experience in Web Services.
- Strong analysis & problem-solving skills
- Strong communication skills - both verbal and written
- Ability to work independently with limited supervision
- Proven ability to use own initiative to resolve issues
- Full ownership of projects/tasks
- Ability and willingness to work under pressure, on multiple concurrent tasks, and to deliver to agreed deadlines
- Eagerness to learn
- Strong team-working skills
Job Description:
A sales development representative (SDR) is responsible for outbound sales prospecting for the Enterprise segment. Rather than trying to close deals, his/her work revolves around generating and qualifying new leads and moving them through the sales pipeline, until they’re ready to talk to the account executives/sales closers. He/she has to validate and screen potential customers given by LDRs (Lead Development Representatives) who can benefit from our products. As the first line of communication with prospects, ideal SDRs should have a strong understanding of the sales process, excel at researching leads, understand key pain points, start new relationships, and set our sales closers up for success. You should be a quick learner with strong communication skills and have the ability to showcase our offerings compellingly. Every potential customer is an opportunity for you to boost top-line revenue growth, customer acquisition levels, and profitability.
Role & Responsibilities
- Generate Sales Qualified Opportunities from various lead generating channels through LDRs, LinkedIn, Company Reports and profiles etc.,
- Design email campaigns (persona wise) to generate interest in the leads.
- Do discovery meetings to understand the pain points of the prospects.
- Do email/calls to the target audience to generate interest and fix demo appointments.
- Represent our company’s products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs.
- Build relationships by nurturing warm prospects and finding new potential sales outlets.
- Manage and maintain a pipeline of interested prospects and engage sales executives for the next steps.
- Identify best practices to refine the company’s lead generation.
Desired Candidate Profile
- Bachelor’s/Master’s Degree from an accredited University with relevant 0-2 years of sales experience.
- Must have strong interpersonal, communication, and presentation skills across a variety of channels (email, social media, phone, etc.)
- Should showcase a target-oriented approach toward his/her work.
- Possess a research-oriented approach to identifying opportunities.
- Prior automotive experience is preferred but not mandatory.
- Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of internal and external customer service.
- Strong desire and ability to come up with innovative ideas.
- Ability to see problems as opportunities.
- Prior experience in using CRM is preferred but not mandatory.
Employment Type
Full-time
Apply through this link
https://garageplug.freshteam.com/jobs/GFHD8JF1VJm7/sales-development-representative-sdr" target="_blank">https://garageplug.freshteam.com/jobs/GFHD8JF1VJm7/sales-development-representative-sdr
Primary Responsibilities:
- Principal Engineers are responsible for driving Technology and Engineering Best Practices in their respective teams.
- They should demonstrate a high level of ownership and accountability for their product and software systems.
- They are expected to go above and beyond their role by contributing in tools, processes and practices which bring operational efficiency and are aligned with business goals.
- They are expected to actively participate in development along with team members and create systems and modules which represent a working model of engineering best practices.
- They are expected to participate in code reviews, design reviews, architecture discussions.
- They are responsible for the Engineering metrics/health of their systems including strong alerting and monitoring mechanisms.
- They are expected to lead the adoption of best practices around coding, designing, performance of systems in a team.
Experience or Skills Required:
- B.Tech or Advanced degree in Computer Science with 6-12 years of industry experience in product based companies.
- Proficiency with Basic libraries for machine learning such as scikit-learn and pandas
- Experience in building solutions based on Linear Regression, Logistic Regression, K Nearest neighbor, SVM, Random Forest, Decision Trees.
- Strong experience with at least one of programming languages: Python, Java, Vertx, Golang
- Strong experience in building Server side reusable components based on Microservices or Distributed Architecture.
- Solid coding skills with ability to lead teams in identifying clearing tech debts for large scale code base.
- Good understanding & experience in improving performance of scalable and real time responsive applications.
- Excellent Problem Solving skills and an aptitude to approach problems from first principles and build solutions for those.
- Must have excellent communication (verbal & written), interpersonal, leadership, and problem solving skills.
- Must be able to work independently and enjoy working at a fast paced start-up environment
- Excellent Mentoring skills. Be the technical mentor to your team.
- Must be comfortable working in fuzzy environments where boundaries are not clearly defined.











