Business Analyst

Role & Responsibilities

• You take end-to-end ownership of infrastructure, design, scale, and operate it. This goes beyond execution. Here's what that looks like day to day:
• Own the design, architecture, and reliability of Locus's cloud infrastructure across AWS, Azure, GCP, and Aliyun, supporting multi-region, global deployments.
• Lead the evolution of our CI/CD ecosystem, optimize and refactor our Jenkins-as-Code setup for scalability, performance, and developer efficiency.
• Drive the Infrastructure as Code (IaC) journey end-to-end, migrate existing cloud resources, alarms, and configurations fully into code with strong versioning, review, and rollback practices.
• Partner with engineering teams to identify and resolve performance, scalability, and reliability bottlenecks, deep dives into memory, CPU, networking, and storage constraints.
• Define and implement monitoring, alerting, and incident response best practices, improve MTTR, system observability, and operational readiness.
• Lead initiatives around cost optimization, security hardening, and capacity planning, keep infrastructure efficient and compliant as the platform scales.
• Act as a technical mentor for junior DevOps engineers and raise the overall DevOps maturity across teams.

Ideal Candidate

• Strong Senior DevOps Engineer Profile
• Mandatory (Experience 1): Must have 5+ years in DevOps / SRE / Infrastructure roles with hands-on experience (clear scale signals like traffic, uptime, latency, infra size should be mentioned)
• Mandatory (Experience 2): Must have B2B SaaS company experience with multi-tenant architecture OR multiple production stacks (multi-env / multi-client systems)
• Mandatory (Tech Skills 1 - Cloud & Infra): AWS (VPC, EKS, EC2, RDS, networking), Kubernetes (EKS) at scale, Designing high availability, multi-region systems
• Mandatory (Tech Skills 2 - Automation & IaC): Terraform (must-have), Helm / GitOps, Strong scripting (Python / Go / Bash)
• Mandatory (Tech Skills 3 - CI/CD & Release): Scalable CI/CD pipelines (GitHub Actions / Jenkins), Zero/low downtime deployments
• Mandatory (Tech Skills 4 - Reliability & Observability): SRE principles (SLOs, SLIs, error budgets), Monitoring tools (Prometheus, Grafana, Datadog), Alerting, on-call, incident management
• Mandatory (Education): BTech in Computer Science or related fields
• Mandatory (Company): Strong B2B SaaS product companies only (good scaled)

About Techjays

At Techjays, we build production-grade AI platforms for global clients. We operate at the intersection of backend engineering, distributed systems, and applied AI — delivering secure, scalable, and enterprise-ready intelligent systems. Our team has built and scaled products at Google, Akamai, NetApp, ADP, Cognizant, and Capgemini.

About the Role

This is not a feature-delivery role. We are looking for an AI Lead who can architect, own, and scale intelligent backend systems end-to-end. You will drive both technical direction and execution — working across LLM integrations, RAG pipelines, agentic AI workflows, and cloud-native backend systems for global clients.

What You'll Do

• Architect and scale backend systems powering AI-driven applications
• Design and implement RAG pipelines, AI agents, and LLM integrations
• Own systems end-to-end — from architecture to deployment and scaling
• Integrate and optimize LLMs (Claude, GPT, Gemini) for real-world production use cases
• Build high-performance distributed systems with observability and cost efficiency
• Lead backend and AI initiatives with strong technical ownership
• Mentor engineers and raise the technical bar across teams
• Collaborate with product and AI teams to deliver AI-native solutions

What We're Looking For

• 6–10 years of strong backend engineering experience
• Hands-on expertise in Python (FastAPI / Django / Flask)
• Deep understanding of Generative AI and LLM-based systems
• Strong experience with RAG pipelines and Vector Databases (Pinecone, FAISS, ChromaDB, Weaviate)
• Solid knowledge of Agentic AI — building autonomous agents and multi-agent workflows
• Proficiency in AWS or GCP in production environments
• Experience with distributed systems, microservices, and system design
• Strong grasp of Data Structures, Algorithms, and Design Patterns
• Familiarity with WebSockets, Git, Linux/Unix, and CI/CD

Nice to Have

• Experience with Anthropic Claude API and Claude Code
• Familiarity with real-time data systems or streaming (Kafka, etc.)
• MLOps and AI system lifecycle experience
• Optimizing AI systems for latency, cost, and scalability

Who You Are

• You think in systems, not just features
• You take full ownership of what you build
• You are comfortable navigating fast-moving, ambiguous environments
• You stay updated with the latest in Generative AI and backend technologies
• Strong communicator who can collaborate across teams and global clients

What We Offer

• Competitive compensation (Best in Industry)
• Work on production-grade AI systems used by global clients
• Exposure to cutting-edge AI tools and frameworks
• A culture that values clarity, integrity, and continuous growth

Senior Software Engineer

• Minimum 5 years in typescript and Total of minimum 8 Years of experience
• Excellent communication skills. English Language fluency is Mandatory.

We are looking for strong backend senior engineers

• 8+ years experience as Senior Software Engineer
• Have worked in medium- to big-sized companies for at least 3 years ( companies with 50+ developers)
• Strong architecture and planning skills
• Strong AI coding skills (being fluent in developing agents and skills) and using them in their development routines
• Distributed programming knowledge
• Typescript, Postgres & Kubernetes knowledge.

Ways of working

The engineers will be lead/managed by a UK Multinational company engineer manager (initially one currently based in Europe), and we are going to work on hiring one in Asia if we succeed in putting the team together

Engineers will have a direct contract with UK Multinational Company as career employees (entitled to company benefits and career progression) and will be trained in the UK Multinational Company product portfolio and work on several different projects.

We work in an environment where each engineer is presented with a business problem (or user story) and must come up with a detailed plan on how to tackle it (and explain and get approval from the team), which we do during the refinement meetings. In summary, we do not tell the engineers what to do, our expectation from a Senior engineer is that he tells us what to do (he will be trained, of course, in the best practices and technical specs of our environment).

Hiring process

• Hiring manager interview
• System Design interview
• Coding (with AI) interview

We are looking for a Node.js Lead Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

As a MERN Stack Developer / Software Architect, you will play a crucial role in the architecture, development, and leadership of our digital products. You will collaborate closely with cross-functional teams to create exceptional user experiences, while also ensuring the scalability, security, and performance of our applications.

Responsibilities:

• Architecture and Technical Leadership: Design and develop the architectural roadmap for the website and mobile app. Lead and mentor a team of 8-9 MERN Stack developers, providing technical guidance, code reviews, and best practices to ensure high-quality solutions.
• Full Stack Development: Hands-on contribution to the development of complex features and functionalities using the MERN (MongoDB, Express.js, React, Node.js ) stack. Implement robust and maintainable code that aligns with industry standards.
• Scalability and Performance: Collaborate with the team to optimize application performance, ensuring that the platform can handle increased traffic and usage while maintaining a seamless user experience.
• Code Quality and Best Practices: Enforce coding standards, conduct regular code reviews, and implement best practices for software development. Ensure that the team follows coding, testing, and documentation standards consistently.
• Technical Evaluation: Evaluate and adopt new technologies, tools, and frameworks that can enhance the development process and overall product quality.
• Collaboration: Work closely with Product Managers, Designers, and other stakeholders to translate business requirements into technical solutions. Collaborate effectively with cross-functional teams to deliver on time and within scope.
• Problem Solving: Troubleshoot complex technical issues and provide innovative solutions to challenges that may arise during the development lifecycle.
• Continuous Learning: Stay updated with the latest trends, technologies, and best practices in the MERN stack and software architecture domain. Share knowledge and promote a culture of learning within the team.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field. Master's degree is a plus.
• 7-10 years of professional experience in software development, with a strong focus on MERN stack development.
• Proven experience in designing and implementing scalable, high-performance web applications and mobile apps.
• Solid understanding of software architecture principles and design patterns.
• Previous experience in a leadership or technical mentorship role.
• Strong proficiency in MongoDB, Express.js, React, and Node.js .
• Experience with cloud platforms (e. g., AWS, Azure) and DevOps practices.
• Excellent problem-solving skills and a proactive attitude towards addressing challenges.
• Effective communication and collaboration skills.
• Prior experience in the health and wellness industry is a plus.

The ideal candidate will have experience in creating mockups to present to teams, collecting feedback and creating a quality piece of work. This individual should be comfortable with building sitemaps, wireframes and prototypes to provide to project manners and inevitably execute based on outlined criteria. This candidate should have strong creative and design skills and be familiar with various design technologies.

Responsibilities

• Develop design solutions for mobile platforms
• Understand the Business thoroughly and exhibit creative solutions
• Clearly wireframe flows and demonstrate expertise and understand audience
• Build sitemaps, wireframes and prototypes to outline structure

Qualifications

• Bachelor's degree in user experience, design or related field
• 2 years of experience with UI design
• Knowledge of UI UX standards like Material Design for Android
• Prototyping and Wireframe Design skills
• Good UX content creation skills(logos, icons, images)

We are looking for an enthusiastic product management intern who can turn ideas into reality and lead our product development cycle.

1. Product design and development skills

• Feature prioritization
• User research
• Visual design
• Wireframing Prototyping
• Market research
• Database designing
• User testing.

2. Marketing skills

• Drafting marketing plans
• Growth hacking A/B testing
• Landing page creation(HTML)
• Content creation
• Understanding Google Analytics
• Google Ads.

3. Design skills

• Paper prototyping

• Figma(optional).

1. Define our Product roadmap, planning, prioritization, tracking, and stake-holders dependency management.
2. Work closely with product designers and developers and ensure functional requirements including edge cases are all captured and designs are all approved by all stakeholders.
3. Authoring different test scenarios for user stories and functional testing of the same.

4. Define metrics, objects that are aligned with business goals and measure feature/release specific success.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.
3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.

What WE have

• A small, well-knit team with a bunch of self-driven aces who love their work as well as working here!
• A top notch product spanning web app, mobile app, chatbot and artificial intelligence tech stack
• An enviable client portfolio that includes known names such as LG, Biba, W, HPCL, Costa Coffee (to name a few), who depend on us to track their compliances and efficiencies.
• An open door culture
• An environment to push your boundaries and expand your skillsets
• A newer challenge every day!

What YOU must have

• 3-5 years’ experience with native mobile App development on both Android as well as iOS platforms.
• Bachelor’s degree or above in information systems or computer science
• Excellent knowledge of Android SDK, different versions of Android, iOS framework
• Strong knowledge of Android & iOS UI design principles, patterns, and best practices
• Familiarity with RESTful APIs to effectively integrate Android applications
• Should have worked on Apps using local resources (like camera, GPS, Speech recorder, settings etc) and having local storage capability using SQLite, xml, firebase etc.
• Proficient understanding of code versioning tools such as Git
• Familiarity with various testing tools
• Team player with strong communication, documentation  and collaboration skills

• Strong analytical and problem solving skills
• Ability to productively function under pressure and within a deadline oriented atmosphere
• Self-motivated and high-initiative taking
• Organized and detail orientated with strong work ethic
• Ability to thrive in a dynamic and fast-paced environment

What will you do

• Translate designs and wire frames into high quality code

• Develop AI/ML based mobile apps for both Android and iOS
• Resolve bugs as reported by the QA team.
• Maintain code quality, organization, and automation
• Share weekly and monthly development plans and build releases schedule.

Impress us with your skill, self-drive and work ethics, and we will go any length to make you part of the growth journey!

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge