
- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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- Perform trend analysis of the incidents/events and help in finding the resolution
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- Exposure to AWS Cloud RDS is required
- Experience in Database Patching/Upgrade/Migrations
- Experience in managing the HA and DR setups ( Standby, DataGuard)
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- Experience with client interaction is preferred
- Exposure to other MySQL database is preferred
- Excellent written and verbal communication skills.
- Real time experience in DB administration (Installation/Tablespace Management/Object Management
- Expertise in RMAN and other backup(Expdp/Impdp) methodology implementations
- Experience in Database Patching/Upgrade/Migrations
- Knowledge on GoldenGate is desirable
- Knowledge on Oracle 12C/19C new features
- Experience with client interaction is preferred
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1.Client Relationship Management:
✓ Build and maintain strong relationships with clients, understanding their needs and providing prompt assistance.
✓ Ensure client satisfaction by delivering exceptional customer service and resolving issues in a timely manner.
2.Campaign Execution:
✓ Coordinate and oversee the execution of advertising campaigns at various locations.
✓ Liaise with vendors, suppliers, and external agencies to ensure timely delivery of materials and services.
✓ Monitor campaign progress, troubleshoot any issues, and provide regular updates to clients and internal teams.
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✓ Conduct field visits to ensure the smooth functioning of campaigns and resolve on-ground challenges.
✓ Supervise and manage field staff involved in campaign implementation.
✓ Maintain accurate records of field activities, expenses, and reports.
4.Documentation and Reporting:
✓ Prepare necessary documents, including campaign reports, status updates, and feedback summaries.
5.Quality Control:
✓ Ensure adherence to quality standards and brand guidelines in all campaign executions.
Specification:
Experience: 1-2yrs BTL Operation
(BTL Advertising agency experience is an added advantage)
Salary: Open to discussion
Location: JP Nagar, Bangalore
- 1-5 years of experience in Java Development.
- Very good with DSA - Java programming.
- Hands-on experience in working with REST APIs & Web Services.
- Good Database design skills - SQL
- Write well-designed, testable, efficient code.
- Contribute to all phases of the development lifecycle.
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| Experience Install, Configure, Maintain & Lifecycle Management of Linux Systems | ||||||||||||||
| Experience in Building & Maintaining File Systems, Storage Volumes including LVM concepts, LUNs, Swap etc | ||||||||||||||
| Expert hands on Knownledge on Bash/Shell or Python scripting | ||||||||||||||
| Build and maintain container orchestration platform (Docker) using Kubernetes, Openshift, Micro k8s or similar | ||||||||||||||
| Develop and maintain automated processes, tools, and documentation in support of Docker and Kubernetes container orchestration platform | ||||||||||||||
| Ability to perform automated infrastructure code test, integration, deployment, and assurance using DevOps and CI/CD methodologies for e.g. Jenkins, Gitlab is a plus | ||||||||||||||
| Automation/Configuration Management with Ansible or Puppet and scripting | ||||||||||||||
| Strong background in linux networking ( ip, iptables, ipsec ) | ||||||||||||||
| Strong knowledge on configuration of diverse subsystems (systemd, printers, graphic adapters, networking, SELinux, firewalls…etc) | ||||||||||||||
| Strong knowledge on Storage Concepts - NAS, NFS, SAN, RAID, ZFS | ||||||||||||||
| Knowledge on creation and maintenance of repositories (intranet and internet) | ||||||||||||||
| Hands on with Installation procedures: yum, kickstart, anaconda, plymouth | ||||||||||||||
| UEFI/ legacy BIOS: How to boot, how to make a medium bootable, handling of keys etc. | ||||||||||||||
| Strong Knowledge of wide variety of open source technologies/tools and cloud services | ||||||||||||||
| Strong Knowledge of best practices and IT operations in an always-up, always-available service | ||||||||||||||
| Experience in Server Virtualisation Technology mainly in VMware vSphere, vCenter, vSAN etc, Proxmox is a plus | ||||||||||||||
| Experience in Setting Up DNS Bind and LDAP Directory Services is a plus | ||||||||||||||
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| Knowledge on Ceph Storage technology is a plus Roles & Responsibilities
|
Handling the outbound process
English+any 2 south Indian language
Must be Good communication and convencing skill
Basic knoweldge in sales
We’re currently looking for rockstar developers to help us build a next-gen social audio community engagement platform. Avalon is hiring for both backend & frontend engineering roles. Our tech stack is majorly Ruby on Rails & React Native.
If you were looking for a rocket-ship, this is it!
As a senior front-end developer our primary requirement is that you are proficient in React Native.
Apart from that the job entails:
- Building new features (while squashing bugs) for our growing mobile app to extend device support especially across the Android ecosystem
- Architect elegant and maintainable code with support from the team
- Collaborate with design, data, and other teams to build beautiful interfaces that look great and run smoothly
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ThoughtWorks is a global software consultancy with an aim to create a positive impact on the world through technology. Our community of technologists thinks disruptively to deliver pragmatic solutions for our clients' most complex challenges. We are curious minds who come together as collaborative and inclusive teams to push boundaries, free to be ourselves and make our mark in tech.
Our developers have been contributing code to major organizations and open source projects for over 25 years. They’ve also been writing books, speaking at conferences and helping push software development forward, changing companies and even industries along the way. We passionately believe that software quality is driven by open communication, review and collaboration. That’s why we’re such vehement supporters of open source and have made significant contributions to open source tools for testing, continuous delivery (GoCD), continuous integration (CruiseControl), machine learning and healthcare.
As consultants, we https://www.thoughtworks.com/careers/hub/consultant-life">work with our clients to ensure we’re evolving their technology and empowering adaptive mindsets to meet their business goals. You could influence the digital strategy of a retail giant, build a bold new mobile application for a bank or redesign platforms using event sourcing and intelligent data pipelines. You will use the latest Lean and Agile thinking, create pragmatic solutions to solve mission-critical problems and challenge yourself every day.
You’ll spend time on the following:
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- You’re willing and able to commit to travel to client sites in order to solve their business problems

We are searching for a committed, deadline-driven sales intern to join our excellent sales team. The sales intern will complete all tasks assigned by the manager, which may include conducting market research, identifying business opportunities, managing email campaigns, generating sales leads, making cold calls, participating in meetings, and assisting the Sales department wherever possible. You should be able to take instruction, but also work unsupervised when required.
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