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- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.
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About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
Company video
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Location: Gandhinagar, Gujarat
Job Type: Full-Time
Company: Jenya
About Us:
Jenya is a dynamic and innovative company in IT Industry, committed to delivering exceptional results for our clients. We're looking for a passionate, creative, and results-driven Social Media Executive to join our marketing team and help take our brand presence to the next level.
Job Description:
As a Social Media Executive at Jenya, you will be responsible for developing, implementing, and managing social media strategies across various platforms. You’ll play a crucial role in engaging with our online community, creating impactful content, and driving brand awareness.
Key Responsibilities:
• Develop and implement effective social media strategies to increase brand visibility and engagement.
• Manage and create content for social media platforms including Facebook, Instagram, Twitter, LinkedIn, Tiktok and others.
• Monitor social media trends and industry news to stay up-to-date and relevant.
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• Collaborate with other teams (content, design, marketing) to ensure consistency and effectiveness in campaigns.
• Create and manage social media advertising campaigns.
• Track competitors' social media presence and strategies to identify new opportunities.
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Key Skills and Qualifications:
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What We Offer:
• Competitive salary and benefits package.
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Key Responsibilities:
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Our Ideal colleague:
● Has grown and managed ad sales revenues
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business
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![skill icon](/_next/image?url=https%3A%2F%2Fcdn.cutshort.io%2Fpublic%2Fimages%2Fskill_icons%2Fpython.png&w=32&q=75)
Mandatory skills
Hands on Python Programming.5+ years of Data Engineering experience: Skills sets: Python, SQL (Snowflake), S3.
Good to have
AWS familiarity would help
At Audify Tech Private Limited, we are looking for a talented and creative Unity Game Developer to work at the highest level of virtual and augmented reality. You will be responsible for implementing game functionality, translating design ideas, concepts, and requirements into a functional and engaging game. Our ideal candidate will have 5-8 years experience in Unity Development technologies, strong programming and coding skills, a keen eye for detail, and the analytical skills to identify potential issues with a design plan. Working across many different departments, this role requires a candidate with excellent communication skills, a pro-active attitude and a good team ethic to unify a common vision.
Objectives of this Role
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Preferred Qualifications
- Bachelor's Degree Computer Science, Information Systems, or related field
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Desired Candidate profile
● Architect and build scalable front-end web solutions using JavaScript, React, HTML, CSS and other fundamental web technologies.
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● Implement monitoring, metric dashboards, runbooks, logging, escalations, and alerts.
● Drive code and design reviews of components / systems / products in scope and drive the architectural governance for them.
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Roles and Responsibilities:
● A solid grounding in Computer Science fundamentals (based on a Bachelor's or Master's in Computer Science or related field) from reputed institutes
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![skill icon](/_next/image?url=https%3A%2F%2Fcdn.cutshort.io%2Fpublic%2Fimages%2Fskill_icons%2Freact.png&w=32&q=75)
● Developing and implementing highly-responsive user interface components using
React concepts.
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concepts.
● Building reusable components and front-end libraries for future use
● Ability to build apps and websites that are extremely sensitive.
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● Troubleshooting interface software and debugging application codes.
● Developing and implementing front-end architecture to support user interface
concepts.
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- Maintaining design consistency and coherence across the products
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- Pedigree - Graduation/ PG from Tier 1 design institutes including NIFT, NID, MIT, IIT
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- Strong communication skills
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- Work with the team lead closely and contribute to the smooth delivery of the project.
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- Involve in the brainstorming sessions and suggest improvements in the architecture/design.
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![skill icon](/_next/image?url=https%3A%2F%2Fcdn.cutshort.io%2Fpublic%2Fimages%2Fskill_icons%2Fangular.png&w=32&q=75)
![skill icon](/_next/image?url=https%3A%2F%2Fcdn.cutshort.io%2Fpublic%2Fimages%2Fskill_icons%2Freact.png&w=32&q=75)
Full-stack developers will be required to see out a project from conception to the final product, requiring good organizational skills and attention to detail.
Candidates must be familiar with these Language-
Framework/Technologies
React Js, Node Js, Mongoose, Express Js, Next Js, d3.js, and Redux
JavaScript + Typescript
Golang
Bash (Decent Knowledge of working in Linux)
Python-Django & Elixr will be great additions
Databases
MongoDB, Redis, SQL
Infrastructure (familiarity is good)
AWS
GCP
Github
Kubernetes
MERN stack with AI/ML like any emerging technologies experts will be prioritized.
Responsibilities:
1. Developing front-end website architecture.
2. Designing user interactions on web pages.
3. Developing back-end Functionalities and logic for the web applications.
4. Creating servers and databases for functionality.
5. Ensuring cross-platform optimization for mobile phones.
6. Ensuring responsiveness of applications.
7. Working alongside graphic designers for web design features.
8. Seeing through a project from conception to finished product.
9. Designing and developing APIs.
10. Meeting both technical and consumer needs.
11. Staying abreast of developments in web applications and programming languages.
Requirements:
1. Degree in computer science.
2. Strong organizational and project management skills.
3. Excellent verbal communication skills.
4. Good problem-solving skills.
5. Attention to detail.
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