
- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Company Profile: NWAY Technologies Pvt. Ltd
NWAY Technologies is an eminent name in the business sphere, renowned for offering
unsurpassed IT software solutions in fields such as Construction ERP, Transport, Cotton, Real
Estate, Mall Management, and Website Development. From idealization and conceptualization
to development and after-sales services, our professionals are dedicated to walking the extra mile
to cater to the industry-specific needs of our clients. We deliver smart, dedicated, and timely
services to add value to our client's businesses, supported by dependable work ethics. We
currently serve companies with turnovers ranging from 50 crores to 3000 crores.
Job Description
Position: Regional Sales Manager (ERP)
Experience: 7 - 10 Years
Location: Indore (M.P.)
Education: MBA Preferred / Any Graduate
Reports to: MD
Key Responsibilities
• Learn and understand the main benefits of NWAY ERP Products.
• Understand clients' challenges and conduct market research for potential clients.
• Conduct cold calling and schedule appointments with leads.
• Generate new sales opportunities through inbound lead follow-up and outbound cold calls/emails.
• Handle inbound, unsolicited prospect calls and convert them into sales.
• Enhance the contact databases to reach out to more potential companies.
• Enter and update customer information in the CRM database.
• Keep records of calls, statuses, reminders, and note useful information.
• Work closely with the digital marketing team for inbound lead qualification.
• Conduct software learning sessions and demos for prospective clients.
Key Skills
• Good in team handling.
• Able to build and maintain lasting relationships with prospects/customers.
• Exceptional verbal communication and presentation skills.
• Excellent listening skills.
• Strong written communication skills.
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Good knowledge of MS-Office.
• High level of integrity and work ethic.
• Knowledge of relevant CRM software and telemarketing systems.
• Cool-tempered and able to handle rejection.
• Excellent team player and coordinator.
• Goal-driven with outstanding negotiation skills and the ability to resolve issues.
• ERP software marketing experience.
• Knowledge of software lifecycle and ERP domain.
• Experience with sales ticket sizes and managing multiple accounts.
- • Familiarity with sales processes related to high-value transactions.
Company Name : LMES Academy Private Limited
Website : https://lmes.in/
Linkedin : https://www.linkedin.com/company/lmes-academy/mycompany/
Role : Animator
Experience: 1 Year to 4 Years
Location: Pallavaram, Chennai, Tamil Nadu.
Job Overview:
We're looking for a Animator who is good at creating great user interfaces to join our friendly team in Chennai. If you have more than a year of experience and are good at talking with people and taking the lead, we'd like to talk to you. As an animator's job involves using artistic and technical skills to create moving images that tell stories, convey emotions, or communicate ideas. Whether working in film, television, video games, advertising, or other industries, animators bring characters, environments, and objects to life through various animation techniques.
*Requirements* :
✅Conceptualizing ideas
✅Creating character sketches
✅Develop storyboards for animation projects
✅Design elements of the animated environment
✅Creating animations on voice over briefs
✅Recording dialogue for the animation, where necessary
✅Collaborate with other creative teams
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ROLES
We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly.
Job Location: Work from home
Selection process: HR Round followed by group discussion and sales manager round.
Qualification: Any Graduate/Post Graduate
Salary offered: As per industry standards
Working days: 6 days Sunday is off
Shifts:10:00am -7:00pm
Mandatory language: English
Laptop/wi-fi: candidates are to use their own laptops,
Addititional Compensation: If applicable, this will be decided on the basis of your designation.
As a Lead Administrator, you should be able to act as a single point of contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management.
Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders.
Take corrective actions based on customer satisfaction surveys.
Drive service improvement programs.
Ensure adherence to quality/security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects


Designation: Associate
Office Location: Goregaon Mumbai
Position description:
1+ years’ experience as a project manager in the information technology sector.
Primary Responsibilities:
- Work with stake holders to plan, allocate and assign development tasks for multiple development teams
- Work with identified development teams to accurately estimate development effort and dependencies to inform the prioritization of the product backlog
- Take direct Project Management responsibility for the delivery of products
- Develop and maintain core project documentation, including product vision and scope, detailed business/customer requirements
- Create and work with delivery teams to prioritize product development project plans, schedules, and budgets
- Take ownership to thoroughly test and delivered to the highest quality
Required Skills:
Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.
Functional: Project management in the information technology sector, manage projects using modern web and app technologies, JIRA, Agile, experience in building digital fan experiences, understanding of analytics and dashboards.

and maintain applications used by teams across. You will learn and develop
applications based on cutting edge technologies and deploy them on client's
infrastructure. You need to identify newer technologies as needed
As a Senior Software Engineer, you will be responsible for:
Working with groups within the company to gather requirements and collaborate with
architects to build solutions.
Designing, developing and Unit testing to ensure successful system Integration of
applications.
Providing support for interface issues to update changes and provide fixes to bugs
Creating and documentation of test results to ensure accurate results are recorded
Assisting and supporting in platform upgrades and mentoring Junior engineers on
technology aspects to help upscale knowledge
Working with diverse programming languages as needed to ensure successful
running of a applications.
Have 4 years of relevant experience and education in Computer Science or
Engineering
Have experience in developing applications using Java, Spring, JavaScript and
databases
Display experience in working on front end technologies like bootstrap and ReactJS
Show proficiency in technical evaluation of products and design of applications
Be comfortable working with scripting languages such as Python or Perl
Be able to learn new technologies quickly
Have proficiency in using build tools in Linux commands and Shell
Demonstrate excellent communication and presentation skills and an ability to build
trusting relationships with customers

Skills Required:
- Good experience with programming language Python
- Strong understanding and development experience with Golang.
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee & BLE ,LoRa,Modbus)
- Must be a good team player.
- Strong Communication Skills
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We are looking for a freelance UI/UX Mobile Designer to join our growing Design Team at Kickgadget. This is a position for a detail-oriented designer who is passionate about creating intuitive and insightful experiences for users.
For software developers, learning programming languages needs to be practical. This is where the startup has helped more than 15000 students to turn theory into practical knowledge. Currently, offering 9 courses the startup has played a catalyst for thousands of students to land jobs at tech giants like Google, Amazon, Adobe, and Walmart. The startup enables students to follow a comprehensive curriculum and seek help from industry experts without facing any geological barrier.
The founders of the startup are the alumnus of acclaimed institutes like IIT Delhi and Stanford University with experience of working in Amazon, Facebook, Cars24, and other top startups in India.
- Assessing teacher-student interactions
- Providing timely and accurate feedback to teachers
- Maintaining a TNA
- Developing learning modules on the basis on the TNA
- Conceptualising and conducting VASS training and initiatives for teachers
- Working closely with supervisors to ensure that training needs are being met
- Participating in brainstorming sessions to establish key processes and structures
- Aligning with the Quality and Operations Teams to identify areas of improvement and implement action plans
What you need to have:
- Minimum 1.5 years experience as a VASS assessor with demonstrated experience in training and monitoring customer-client interaction
- A firm grasp of training delivery channels and methods
- Data-driven with the ability to efficiently record and analyse data
- Attention to detail with a focus on service-driven interactions
- Exceptional written and verbal communication skills
- Self-motivated and able to work in a dynamic, result-driven, and high-growth organization
- Ability to meet strict deadlines and communicate timelines
- Takes a sense of ownership
- Capable of embracing unexpected change in direction or priority
- A team player, with the ability to give and receive constructive feedback
- Experience in EdTech is preferable but not mandatory
- Familiarity with Computer Science/Coding is desirable

