- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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You would be working on a cutting edge B2B2C SaaS product used by top multinationals across the globe that has served hundreds of thousands of people.
You would be responsible for making the front end of our product more intuitive and elegant while continuously experimenting with ways to increase user engagement.
You would gain tremendous experience working on the B2B and B2C side of design.
**Requirements**-
1+ year of front end dev work on PWAs (Progressive web apps)
Strong computer science fundamentals required. Ideally a B-Tech or higher degree in Computer Science.
**Front end skills**
JavaScript,CSS,HTML5 (Required)
React/Angular (Bonus)
3JS (Bonus)
Editing tools
Photoshop/Gimp (Required)
3D editing tools (Bonus)
Backend skills
You would need a working knowledge of PHP and Laravel in order to easily integrate your front end work with the project
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Laravel Framework (Or similar PHP frameworks) (Required)
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Experience optimizing web apps for performance
Should be a team player
Should be able to communicate well with team members- written and oral
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-Be willing to help teammates, share knowledge and experience with them, and learn from them.
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About the role
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• Troubleshooting the discrepancies and reaching out to a relevant internal or external partner of the solution
• Generate campaign reports from different servers, guide team through training sessions for daily activities
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• Identify process inefficiencies and ways to improve operations workflow. • Help the manager to enhance the process which can ensure high-quality, delivery in SLA, and assist in the team’s training and development.
• Assist the internal teams in understanding aspects of the campaign and other technical aspects- tag, floodlights and page troubleshooting • Help execution team with campaign setups whenever required
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React.js
NodeJS (Node.js)
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- Has previous experience in Storefront API and working with custom theme.
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- Previous experience in debugging or implementing 3rd-party Shopify applications and making unique solutions when it’s required.
- Must carry expertise and knowledge with jQuery, current frameworks of JavaScript, vanilla JavaScript, and ES2015/ES6.
- Must carry working knowledge of Shopify properties or objects, Meta fields, and AJAX API.
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It is a US based startup founded in 2018 to build an edge data platform for the autonomous world.Rich data in large volumes is getting collected at the edge (outside a data center) in use cases like autonomous vehicles, smart manufacturing, satellite imagery, smart retail, smart agriculture etc.These datasets are characterized by being unstructured (images/videos), large size (Petabytes per month), distributed (across edge, on-prem and cloud) and form the input for training AI models to get to higher degrees of automation. It is engaged with building products that solve these unique challenges and be at the forefront of this edge data revolution.
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This role involves:
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- Be a hands-on developer able to independently make correct implement choices, follow sound development practices to ensure an enterprise grade application.
- Guide and mentor junior team members.
What we are looking for:
- A Bachelor’s or Master’s degree in computer science with strong CS fundamentals and problem-solving.
- 5+ years of hands-on experience with software development with 3+ years on web backend development.
- A good understanding of backend application interactions with relational databases like MySQL, Postgres etc
- Knowledge of web server development frameworks preferably on Python.
- Enthusiastic to work in a dynamic, fast paced startup environment.
Good to have:
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C++KubernetesPython
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React Native
Javascript
Android Development
SwiftFluency in modern JavaScript (ES6/7) and other frontend fundamentals (HTML5,
CSS3)
React( Native) knowledge
Knowledge of Java (Android) and Swift (iOS) is a plus
Willingness to travel for onsite assignments outside India
Python
DjangoNodeJS (Node.js)
Java- Expert in full stack development
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- Seeking leadership opportunities in pre-seed stage start-ups
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- Developing mobile / web / api based solutions to address the business problem
- Maintaining cloud based technology infrastructure
- Technology budget management
- Building the technology team
JavascriptReact.js
jQuery
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Full Stack Developer - Averlon