
- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
Company video


Similar jobs
About NonStop io Technologies
NonStop io Technologies is a value-driven company with a strong focus on process-oriented software engineering. We specialize in Product Development and have a decade's worth of experience in building web and mobile applications across various domains. NonStop io Technologies follows core principles that guide its operations and believes in staying invested in a product's vision for the long term. We are a small but proud group of individuals who believe in the 'givers gain' philosophy and strive to provide value in order to seek value. We are committed to and specialize in building cutting-edge technology products and serving as trusted technology partners for startups and enterprises. We pride ourselves on fostering innovation, learning, and community engagement. Join us to work on impactful projects in a collaborative and vibrant environment.
Brief Description:
We're seeking an AI/ML Engineer to join our team. As AI/ML Engineer, you will be responsible for designing, developing, and implementing artificial intelligence (AI) and machine learning (ML) solutions to solve real-world business problems. You will work closely with engineering teams, including software engineers, domain experts, and product managers, to deploy and integrate Applied AI/ML solutions into the products that are being built at NonStop io. Your role will involve researching cutting-edge algorithms and data processing techniques, and implementing scalable solutions to drive innovation and improve the overall user experience.
Responsibilities
● Applied AI/ML engineering; Building engineering solutions on top of the AI/ML tooling available in the industry today. Eg: Engineering APIs around OpenAI
● AI/ML Model Development: Design, develop, and implement machine learning models and algorithms that address specific business challenges, such as natural language processing, computer vision, recommendation systems, anomaly detection, etc.
● Data Preprocessing and Feature Engineering: Cleanse, preprocess, and transform raw data into suitable formats for training and testing AI/ML models. Perform feature engineering to extract relevant features from the data
● Model Training and Evaluation: Train and validate AI/ML models using diverse datasets to achieve optimal performance. Employ appropriate evaluation metrics to assess model accuracy, precision, recall, and other relevant metrics
● Data Visualization: Create clear and insightful data visualizations to aid in understanding data patterns, model behaviour, and performance metrics
● Deployment and Integration: Collaborate with software engineers and DevOps teams to deploy AI/ML models into production environments and integrate them into various applications and systems
● Data Security and Privacy: Ensure compliance with data privacy regulations and implement security measures to protect sensitive information used in AI/ML processes
● Continuous Learning: Stay updated with the latest advancements in AI/ML research, tools, and technologies, and apply them to improve existing models and develop novel solutions
● Documentation: Maintain detailed documentation of the AI/ML development process, including code, models, algorithms, and methodologies for easy understanding and future reference.
Qualifications & Skills
● Bachelor's, Master's, or PhD in Computer Science, Data Science, Machine Learning, or a related field. Advanced degrees or certifications in AI/ML are a plus
● Proven experience as an AI/ML Engineer, Data Scientist, or related role, ideally with a strong portfolio of AI/ML projects
● Proficiency in programming languages commonly used for AI/ML. Preferably Python
● Familiarity with popular AI/ML libraries and frameworks, such as TensorFlow, PyTorch, scikit-learn, etc.
● Familiarity with popular AI/ML Models such as GPT3, GPT4, Llama2, BERT etc.
● Strong understanding of machine learning algorithms, statistics, and data structures
● Experience with data preprocessing, data wrangling, and feature engineering
● Knowledge of deep learning architectures, neural networks, and transfer learning
● Familiarity with cloud platforms and services (e.g., AWS, Azure, Google Cloud) for scalable AI/ML deployment
● Solid understanding of software engineering principles and best practices for writing maintainable and scalable code
● Excellent analytical and problem-solving skills, with the ability to think critically and propose innovative solutions
● Effective communication skills to collaborate with cross-functional teams and present complex technical concepts to non-technical stakeholders
VEHICLE MAINTENANCE
VEHICLE MAINTENANCE
VEHICLE MAINTENANCE
VEHICLE MAINTENANCE
VEHICLE MAINTENANCE
VEHICLE MAINTENANCE
VEHICLE MAINTENANCE
Overview:
As a UX Designer, you will develop and communicate a vision, bring concepts to life, then iterate and refine them as you gather and factor in customer and business requirements. You think first from the customer’s perspective and set high standards for yourself and your team in developing amazing experiences. You have comprehensive understanding of the current design best practices, with a critical awareness of implications on user-centered design and functionality. You are detail-oriented, comfortable working on highly technical team, skilled in using data to make decisions. You have an inventor’s spirit, highly refined aesthetic sensibilities, solid hard skills and a killer eye for detail.
Responsibilities:
- Relentlessly simplify and distill complex business processes into intuitive and elegant product experiences.
- Work closely with cross-functional teams to help define best-in-class user experiences.
- Create process flows, wireframes, and high-fidelity mocks to effectively communicate design strategies and detailed interaction behaviors.
- Drive the development and communication of design guidelines and patterns, with focus on providing a consistent and intuitive experience across the product ecosystem.
- Participate in the planning process for new products and features helping drive the vision across the products.
- Own the production of world-class designs and documents for presentation to engineers, product managers, peer design teams, and senior executives.
- Assist in the development and evaluation of personas, user stories, and usability studies.
- Experience in full-cycle recruiting
- Proficiency in recruitment software and social media recruiting techniques
- Proven ability to identify and attract top talent
- Strong communication and interpersonal skills
- Ability to build and maintain strong relationships with candidates and hiring managers
- Knowledge of labor laws and regulations
- Bachelor's degree in Human Resources, Business Administration, or related field
- Experience in the travel or hospitality industry is a plus
- Professional certification in HR or recruiting is a plus
- Proven experience of 1-2 years
- Immediate joiner from the location of Noida and Delhi NCR only.
Responsibilities:
- Writing clean and efficient codes for Android applications
- Identifying and resolving bottlenecks, rectifying bugs and enhancing application performance.
- Collaborating with cross-functional teams to define and design new feature.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Ability to brainstorm and come up with solutions to open ended problems.
- Ability to take ownership and drive initiatives end to end.
- Desire to learn and dive deep into new technologies on the job.
- Solid understanding of CS fundamentals-Operating Systems, Databases and Data Structure.
Knowledge and Skills:
- Prior experience as an Android Developer using Java, Kotlin, Android SDK, Android NDK
- Proficient understanding of code versioning tools such as Git
- Familiarity with RESTful APIs to effectively integrate Android applications
- Solid understanding of the full mobile development life cycle.
- Passion for products and aspiration to make a big impact.
- Solid engineering principles and clear understanding of data structures and algorithms.
- Expertise in implementation of custom UI components along with fabulous animations and write/understand Rest APIs
- Experience working with Google Maps, Social APIs, Geo-locations, Media permissions, SMS fetch, etc.
- Experience in memory management and in designing high- performance apps
Experience:2-4 years
Location: Pune
Responsibilities
• Design and develop features using Java, Spring, and Hibernate
• Ability to design database schema, develop views and stored procedures
• Participate in user story grooming, design discussions, and propose solutions
• Maintain existing software systems by identifying and correcting software defects
• Practice standard development processes leveraging agile methodologies such as SCRUM and TDD
• Review and analyze business requirements and provide technical feasibility and estimates
• Manage development/support functions
• Mentor junior team members, perform code reviews, technical guidance etc.
Requirements
•2- 3 years of experience in Spring Framework, Spring Boot, Restful web services
• BE/B Tech or higher preferably in Computer Science/IT.
• Strong experience in APIs design using either OpenAPI/Swagger/RAML, API implementation, and integration
• Strong knowledge of oAuth2 and experience implementing API security
• Good knowledge of OIDC in API security implementation
• Good understanding of Microservice
• Good knowledge of API Gateway
• Banking and Financial domain experience
Good to have:
• Intermediary level of Cloud Technology knowledge like AWS or GCP Docker and Kubernetes knowledge
• Exposure to continuous integration (CI/CD) using Jenkins or other tools
Key Responsibilities :
1. Work closely with client and team and understanding the requirement, design, analyze and do the code changes
2.Helping team and client to resolve issues
3.Should able to handle day to day activity like team management, daily meeting
Technical Experience :
- Net development work experience
- Proficiency in NET Development with Net Core.
- Strong object-oriented programming OOPS design skills, SOLID principles and proficiency in software design patterns
- Experience in database MS SQL Server, No SQL
- Solid understanding of Microservices
- Good understanding Azure, Docker and Kubernetes
- Experience with version control systems GitHub and Bitbucket
Professional Attributes :
1.Should have good communication Skills
2.Should be good team player
3.Should be able to work independently and under pressure
4.Should have good logical and analytical thinking
Their offers include various advantages that include but are not limited to, zero fuel expense, zero initial investment, zero maintenance cost, free insurance cover, etc.
Headquartered in Gurugram, our client was co-founded by veteran entrepreneurs one of whom is an IIT-Bombay graduate and other is a graduate from NID. Some of their customers include Flipkart, Zomato, Vedanta, Pristine etc. and some of their associates include EPICK BIKES, ONGRID, AWS, Amptek etc.
What you will do:
- Planning, implementing and evaluating employee relations and human resource policies, programs and practices
- Maintaining the work structure by updating job requirements and job descriptions for all positions
- Supporting team by establishing a recruiting, testing, and interviewing program; counselling managers on candidate selection; conducting and analyzing exit interviews and recommending changes
- Managing a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions and recommending, planning, and implementing pay structure revisions
- Retaining historical human resource records by designing a filing and retrieval system and keeping past and current records
- Managing human resource staff by recruiting, selecting, orienting, and training employees
- Ensuring legal compliance by monitoring and implementing applicable human resource federal and state requirements, conducting investigations, maintaining records, and representing the organization at hearings
- Working closely with various stakeholders including various teams
Desired Candidate Profile
What you need to have:- Graduation is a must. MBA is desirable
- Relevant work experience of 3-4 years in hiring is a must. Start-up experience is beneficial
- Excellent knowledge and work experience in human resources management, payroll administration, performance management, communication processes and employment laws
- Excellent communication, listening and negotiation skills
- Ability to think independently but handle work collaboratively

- NoSQL DB (MongoDB, CouchDB), PostgreSQL
- Mocha test environment
- Should JS testing framework
- Experience implementing mock services
- Nock API mocking
- NPM, Redis
- Typescript / Coffee script experience will be an added advantage
- Experience working with opensource JS projects
- Experience in developing REST API
- Source code management tool - Git / GitHub
- Understanding of TCP/IP networking and client/server web programming model
- Good communication skills
- Should be able to work with the cross-geo client team
We are looking for passionate people to join our team to help us achieve a path of agressive growth. The key responsibilities would invocle working with the CEO and planning and executing growth hacking strategies to enable rapid expansion of the company across schools and coaching institutes. The person will be part of the Key team of the company and work very closely with the founders.
We will provide a good compensation and equity participation for the right candidates.










