- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Type: Full-Time | 6 Days a Week | Design x Product x Growth
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About Rentkar
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Design clean, high-conversion flows for product pages, checkouts, dashboards, and mobile web
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Comfortable designing for commerce + product logic, not just visual content
Great with layout, spacing, readability, and clean information architecture
Strong in Figma, component systems, auto-layouts, prototypes
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A team player who loves solving problems with engineers + marketers
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Past experience designing e-commerce or SaaS dashboards
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● Competitive salary.
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About Brew:-
We believe that the future of banking will be built on top of Cryptocurrencies and DeFi Protocols. However, in its current form, DeFi is too expensive and complex for a common person to participate in. We want to change that with Brew.
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The founders come from a strong background in technology and product. We’re backed by some of the best investors in the startup and crypto ecosystem. We’re based out of Bangalore, India but are open to the remote too.
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We seek engineers who are passionate about building great products and have the conviction that Crypto is going to change the world for the better.
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Mediknit is Asia’s largest online marketplace offering upskilling programs for healthcare professionals(Doctors, Nurses etc). Our programs are designed and delivered in partnership with societies, medical institutions, and best-in-class experts.
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We offer you a fast-paced career opportunity. Join us for an exciting and enriching journey where you can learn, grow, contribute and lead.
Lets Talk!
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What do WE Serve?
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Full Stack Developer - Averlon