
- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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We’re looking for a Content Developer who can transform complex ideas into engaging
learner-centric digital content. You’ll work closely with instructional designers, subject
experts, and creative teams to develop clear, compelling, and interactive educational
materials.
Key Responsibilities
• Create engaging learning content, scripts, and assessments
• Collaborate with design and production teams for visual alignment
• Simplify complex concepts into learner-friendly formats
• Edit and proofread content to ensure clarity and consistency
• Research topics to ensure content accuracy and depth
Required Skills & Qualifications
• Bachelor’s/Master’s in English, Education, or related field, Mass
Communication, Journalism, MA in English Literature.
• 1–3 years of experience in content development or e-learning
• Strong writing, research, and editing skills
• Creative thinking and storytelling ability
• Familiarity with e-learning tools is a plus
We are looking for AI Interns from IIT and Top Colleges of India who have worked on AI Based projects during their tenure or have any experience in AI.
Job Title: Student Ambassador
About the Role
Big AIR Lab is looking for dynamic and influential student leaders from top-tier colleges to represent us on their campus. As a Student Ambassador, you will help drive awareness, build communities, and promote our AI-led initiatives within your institution.
Who Can Apply?
- Students currently enrolled and attending classes in top-tier colleges/universities
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- Existing Student Ambassadors or Student Body Presidents
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- Build and nurture a vibrant campus community for Big AIR Lab
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- Certificates, recognition, and exclusive performance perks
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Responsible for making outbound calls and regular follow up on leads assigned.
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Understand the Customer requirements, encourage them to upgrade / renew the packages.
Candidate must have good communication skills.
Candidate must be presentable.
Can Join Immediately.
Any graduate with expert convincing skills.
Job Location: India
Job Summary
We at CondeNast are looking for a data science manager for the content intelligence
workstream primarily, although there might be some overlap with other workstreams. The
position is based out of Chennai and shall report to the head of the data science team, Chennai
Responsibilities:
1. Ideate new opportunities within the content intelligence workstream where data Science can
be applied to increase user engagement
2. Partner with business and translate business and analytics strategies into multiple short-term
and long-term projects
3. Lead data science teams to build quick prototypes to check feasibility and value to business
and present to business
4. Formulate the business problem into an machine learning/AI problem
5. Review & validate models & help improve the accuracy of model
6. Socialize & present the model insights in a manner that business can understand
7. Lead & own the entire value chain of a project/initiative life cycle - Interface with business,
understand the requirements/specifications, gather data, prepare it, train,validate, test the
model, create business presentations to communicate insights, monitor/track the performance
of the solution and suggest improvements
8. Work closely with ML engineering teams to deploy models to production
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visualizations for the products
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Required Skills:
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building recommender systems and 10-12 years of overall experience
2. Experience in leading data science teams to implement recommender systems using content
based, collaborative filtering, embedding techniques
3. Experience in building propensity models, churn prediction, NLP - language models,
embeddings, recommendation engine etc
4. Master’s degree with an emphasis in a quantitative discipline such as statistics, engineering,
economics or mathematics/ Degree programs in data science/ machine learning/ artificial
intelligence
5. Exceptional Communication Skills - verbal and written
6. Moderate level proficiency in SQL, Python
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programs in machine learning & artificial intelligence
8. Knowledge of Machine learning algorithms & understanding of how they work
9. Knowledge of Reinforcement Learning
Preferred Qualifications
1. Expertise in libraries for data science - pyspark(Databricks), scikit-learn, pandas, numpy,
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About Condé Nast
CONDÉ NAST INDIA (DATA)
Over the years, Condé Nast successfully expanded and diversified into digital, TV, and social
platforms - in other words, a staggering amount of user data. Condé Nast made the right move
to invest heavily in understanding this data and formed a whole new Data team entirely
dedicated to data processing, engineering, analytics, and visualization. This team helps drive
engagement, fuel process innovation, further content enrichment, and increase market
revenue. The Data team aimed to create a company culture where data was the common
language and facilitate an environment where insights shared in real-time could improve
performance.
The Global Data team operates out of Los Angeles, New York, Chennai, and London. The team
at Condé Nast Chennai works extensively with data to amplify its brands' digital capabilities and
boost online revenue. We are broadly divided into four groups, Data Intelligence, Data
Engineering, Data Science, and Operations (including Product and Marketing Ops, Client
Services) along with Data Strategy and monetization. The teams built capabilities and products
to create data-driven solutions for better audience engagement.
What we look forward to:
We want to welcome bright, new minds into our midst and work together to create diverse
forms of self-expression. At Condé Nast, we encourage the imaginative and celebrate the
extraordinary. We are a media company for the future, with a remarkable past. We are Condé
Nast, and It Starts Here.
DeepSource is working on building tools that help developers ship good code. There are over 40 million developers in the world, and all of them write and review code in some form. There’s a massive opportunity to impact how software is built right from where the code is written using automation and intelligence, which not only improves developer productivity but also increases software’s robustness.
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As a Quality Assurance Engineer, you will:
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Help design an end-to-end test strategy and automation framework and implement a comprehensive test suite.
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Collaborate with the engineering team to integrate the automation framework into our Continuous Integration workflows.
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Estimate, prioritize, plan and coordinate testing activities and track quality assurance metrics.
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Identify, record, document thoroughly, and track bugs and improvements.
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Perform thorough regression testing on every release and when bugs are resolved.
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Work with the engineering team during the development cycles to establish proper test coverage.
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Collaborate with engineering and design teams to assess risk and develop test strategies around new features.
We’re looking for someone who has:
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At least 2 years of professional experience in QA automation.
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Demonstrable ability in writing software in Python/JavaScript (or similar language).
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Experience using automated testing tools, like TestCafe, Selenium, JUnit, Cypress, Appium, XCTest.
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Ability to collaborate and work well with others in a fast-paced, complex environment with attention to detail.
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A focus on delivering high-quality code through strong testing practices.
We offer competitive compensation with meaningful stock options, a generous vacation policy, and a workstation of your choice, to name a few of the perks.
The ONE Engineering team in Bangalore, India is building products for the Martial Arts
fans across the world. As part of the engineering team, you would be expected to have
deep technology expertise with a passion for building highly scalable products.
This is a unique opportunity where you can impact the lives of people across 150+
countries!
Responsibilities
• Own architecture, design, development, and implementation of different
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development team
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• Overall 5+ years of experience in Mobile Application development
• At least 2+ year of hands-on experience in developing Mobile applications with
React Native
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IIITs or equivalent)
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Caching, etc.
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Perform a mix of maintenance, enhancements, and new development as required
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1+ years' of experience in web development and software design
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