
- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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About the Role
At Clink, we are building something bold and ambitious—and the Founder’s Office is at the center of it all. As a Founder’s Office Associate, you’ll work directly with the CEO and leadership team to help scale the company, own strategic initiatives, and ensure smooth execution across teams.
This role is perfect for someone who thrives in fast-paced, ambiguous environments, loves taking ownership, and wants exposure to the full spectrum of building a startup operations, strategy, hiring, fundraising, and partnerships.
If you’re passionate, hardworking, and eager to take responsibility, this is your chance to create real impact at an early-stage company.
Key Responsibilities
- Multi-Project Ownership: Lead and support critical projects across business operations, growth, hiring, and partnerships.
- Process Building: Help design and implement scalable processes and SOPs for a growing organization.
- CEO Support: Work closely with the Founder on strategic priorities, investor updates, internal communications, and key decisions.
- Cross-Functional Execution: Ensure alignment across teams and facilitate collaboration to move fast on high-impact initiatives.
- Research & Strategy: Conduct market research, competitor benchmarking, and prepare insights to support leadership decision-making.
- Hiring Support: Partner with leadership to drive recruitment processes, from sourcing to candidate engagement.
- General Problem-Solving: Be the go-to person for tackling urgent or ambiguous challenges that don’t have a clear owner.
Requirements
- Experience working at early-stage startups (internships or full-time).
- Prior professional, internship, or college leadership experience handling multiple tasks/projects at once (e.g., societies, fests, or work-study roles).
- Strong organizational skills with the ability to prioritize and execute in high-pressure situations.
- A passionate, hardworking, and responsible approach to problem-solving and ownership.
- Excellent communication and interpersonal skills.
- Growth mindset with the ability to thrive in ambiguity.
About Clink
Clink is revolutionizing the way restaurants engage with their customers. By offering AI-driven tools, Clink empowers restaurants to manage their marketing and customer relationships directly, helping them deliver personalized offers, rewards, and innovative services that boost customer loyalty and foot traffic. One of Clink's standout features, Instagram Rewards, turns social media engagement into significant rewards for customers, creating stronger connections with the restaurant. To learn more, visit: Clink Rewards.
Why Join Us?
- Direct exposure to the Founder and core leadership team.
- Work on high-impact projects across strategy, growth, and operations.
- Be part of the 0 → 1 journey of scaling an early-stage startup.
- Fast-paced learning environment where responsibility and ownership come early.
- A culture that rewards initiative, creativity, and results.
What you’ll be doing:
LiteStore is seeking a dynamic and driven Management Trainee to join our passionate team. This role offers a unique opportunity to work closely with the company's founders, contributing to the strategic initiatives that drive LiteStore's growth and success. As a Management Intern, you will gain invaluable insights into the world of innovative retail, D2C brands, digital-to-physical brand transitions, and building strategic initiatives.
Responsibilities:
- Collaborate directly with LiteStore's Strategic Initiatives Team to support their day-to-day activities and strategic priorities.
- Conduct in-depth research and analysis on market trends, competitor landscape, and potential growth opportunities to inform decision-making.
- Assist in preparing and refining presentations, reports, and documentation for internal and external stakeholders.
- Participate in brainstorming sessions, idea generation, and strategic planning discussions.
- Help coordinate and manage special projects, events, and initiatives that align with LiteStore's vision and goals.
- Liaise with cross-functional teams, including Projects, Operations, Finance and Business Development, to drive efficient and effective execution of key projects.
- Provide administrative support, including calendar management, scheduling meetings, and handling communication on behalf of the Team.
- Maintain confidentiality and professionalism while handling sensitive information and high-level interactions.
Qualifications:
- Currently pursuing a Bachelor's or Master's degree in Engineering, Business Administration, Entrepreneurship, Marketing, or a related field.
- Strong passion for entrepreneurship, retail innovation, and the startup ecosystem.
- Excellent research, analytical, and problem-solving skills.
- Exceptional written and verbal communication abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Highly organized with a keen eye for detail and the ability to manage multiple tasks simultaneously.
- Self-motivated, proactive, and able to work independently as well as collaboratively in a fast-paced environment.
- Professional demeanor, strong interpersonal skills, and the ability to interact with individuals at all levels.
- Prior internship experience in a startup, entrepreneurship, or business-related role is a plus.
Job Description:
Software Development Engineer - Backend
Responsibilities
• Writing reusable, testable, and efficient code Develop, Code or modify, test, and
debug application programs of varying degree of complexity.
• Design and implementation of low-latency, high-availability, and performant
applications.
• Integration of user-facing elements developed by front-end developers with server
side logic Implementation of security and data protection.
• Integration of data storage solutions
Skills And Qualifications:
• Experience in design and implementation of low-latency, high availability, high
performance applications capable of handling large scale distributed workloads
Expert in Java, with knowledge of Spring boot and Hibernate framework.
• Experience with Elasticsearch
• Knowledge of user authentication and authorisation between multiple systems,
servers, and environments.
• Experience with relational databases like PostgreSQL/MySQL/Oracle.
• Able to create database schemas that represent and support business processes
Strong unit test and debugging skills
• Proficient understanding of code versioning tools such as Git.
• Understand lean approach with frequent releases and focussed on getting MVPs into
market as early as possible to increase feedback
• Passion for fast-paced and iterative software development
• Fast learner and open to working with new libraries/platforms
Nice to have:
• Experience developing in AWS/Azure/Google Cloud environments
• Solid understanding of Cloud PaaS / IaaS constructs and their APIs Understanding of
security products and secure coding techniques
• Responsible for leading the Therapist team in terms of revenue
generation via field sales.
• Taking full ownership of therapist side sales revenue target for allocated city/cities
• Understand the entire business revenue flow and
organize the sales training in order to derive max. efficiency
from each therapist within the team.
• Coordination & working with different teams for smooth
sales punching and data maintenance.
• Updating the management team with progress, challenges, and
developments on a periodic basis.
Job Description
We are looking for a great Java Developer who is passionate about working in the Microsoft tech stack using Java. Your primary focus will be on developing common reusable components and implementing them following well-known best practices. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Thus, a commitment to collaborative problem solving and an attitude to learn is essential.
Job Responsibilities:
- Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance.
- Contribute in all phases of the development lifecycle.
- Write well designed, testable, efficient code.
- Prepare and produce releases of software components.
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
- Design and develop dockerised microservices for cloud
Required skills and experience include:
- BS in Computer Science or other field of study and applicable work experience.
- Most likely 3-5 years of experience on Java Web Development.
- Experience in developing Microservices for cloud (Azure/AWS/GCP) is preferred
- Experience in Spring Framework (Spring boot, spring Batch), Spring MVC, Microservice model, RESTful web services
- Experience in databases like SQL Server, Oracle, PostgreSQL, MySQL, MongoDB is desired.
- Should have hands-on experience on Hibernate, JPA or MyBatis or any other persistence framework.
- Must have strong teamwork orientation and the ability to foster collaboration within and across teams
- Knowledge of Maven/gradle
- Knowledge of Docker, Kubernetes
- Good Communication skills ( English)
Primary Skills(Mandatory)
Core and Advanace Java 1.8 , Web and Microservice development using java (Jsp, Servlet, Spring boot, Spring MVC), Restful Web Services, Spring framework, RDBMS (Postgres, Mssql server), Hibernate
Secondary Skills
Java script, Frontend web development - (Angular,nodejs) ( Not mandatory)
Additional Information
- Should have experience of working in any previous IT Software company
- Any additional certification will be a plus
- Comfortable working from Office.
Experience: 2 to 4 years
Requirements:
- Technical background or qualification is preferred but not mandatory.
- Excellent command of the English language.
- Sales exposure to B2B software products / SaaS products is a must.
- Understanding of technology, specifically in Analytics space.
- Ability to interact with prospects, break ice and pitch product.
- Cold call to prospects, make cold visits.
- Prior experience in social media marketing is a plus.
- Track record of getting things done, within a fast-paced and changing environment, yet comfortable dealing with ambiguity and a changing environment
- Self-starter able to work on his own initiative with minimal supervision, works well with the team and motivates them as well.
- Based on geography, need to work the shifts.
Responsibilities and Duties:
- Researching organizations to identify new contacts and leads by geography, segment etc.
- Running customized mail campaigns to the leads, run follow-ups.
- Cold call to prospects, make cold visits.
- Working on targets, building the pipeline, and consistently meeting the targets.
- Work closely with marketing and content team to develop marketing campaigns to generate leads and increase reach on social media.
- Conduct interactions with prospects, identify and qualify prospects.
- Identify and evaluate emerging trends key trends in the analytics space and be aware of competitor products and offerings.
HyperVerge is a fast-growing AI company started by IITians with presence in Palo Alto, Irving, Bangalore and Ho Chi Minh. Leading Consumer Lenders, Telcos and Financial Services companies use HyperVerge’s Fintech Platform for customer on-boarding, identity verification, fraud check and other services.
This is a chance for you to be working based out of our Client location in Navi Mumbai -- Biggest Indian PSU Bank featured in Fortune Global 500 list
As a Product Support Engineer, you will be responsible to represent HyperVerge and communicate with enterprise customers via telephone, or email for technical/general issues faced by them. To ensure that customer queries are resolved within the SLA and that customers are informed periodically about the status of issues faced by them.
OUTCOMES EXPECTED:
1. Customer Support
- Be the face of HyperVerge for Enterprise Customers on Product/application support. Ensure that their queries are responded to and resolved within the SLA
- Regularly update the customers on queries raised by them with an objective of keeping them informed about the state
2. Issue Management
- Manage the life cycle of the issues reported by Customers through basic diagnosis, documentation of diagnosis and routing of the problem to relevant team
- Act like a representative of the Customer following up with the internal teams to ensure that the issues are resolved within the committed timeline
- Ensure Issue Resolution Dates are within internal SLA. If not, escalate it to the right team member as per internal Escalation Policies
3. Product Understanding:
- Develop an in-depth understanding of HyperVerge's product and technology by troubleshooting, reproducing and determining the root cause for customer reported issues
- Work closely with Product and Engineering teams to find ways to improve the product
- Understand customer challenges and advocate for their needs with cross-functional teams like product management or software engineering
4. Support Process Improvement
- Constantly aim to make the Support Process more efficient by automating regularly performed mundane task
- Work with Product Team for creation and maintenance of the Issues Run Sheet so as to make resolution of future issues more efficient
- Document each and every issue faced by the Customers with the aim of creating a Knowledge Base for future use
- Document troubleshooting and problem resolution steps
Requirements
- Engineering Graduate from CS/IT
- 4 - 7 years of product/application support experience for a SAAS Product
- Excellent written and verbal communication via phone, email and in-person meetings
- Knows programming in at least 1 popular Programming language (Java, JavaScript, Python, etc)
- Experience working in a product-based startup environment will be an added advantage
- Good interpersonal skills
- Willingness to learn new technologies
COMPETENCIES:
1. Clarity and Decision Making
- Has the ability to effectively respond to situations without losing the clarity of long term purpose.
- Has the grasping to understand various boundary conditions in complex situations.
- Uncommonly good at managing difficult situations, escalations, product, people and partnerships related decisions
2. Customer Support
- Capable of taking complete ownership of the issues raised by clients from all channels
- Knowing the products supported in-depth to be able to understand the root cause of issues without involving internal development teams
- Should have basic coding/scripting skills
- Proficiency in common service desk softwares and tools for testing the product
- Ability to work with the clients and internal teams to replicate issues that are reported
3. Customer Delight
- Should take pride in providing high quality service to the client
- Should be assertive of the quality of service being provided to the client as non-negotiable
- Does not cut corners ethically. Earns trust and maintains confidence. Does what is right and not just what is politically expedient.
4. Hard Work and Persistence
- Possesses a strong willingness to work hard and sometimes long hours to get the job done. Demonstrates determination and willingness to go the distance to get something done
5. Flexibility and Adaptability
- Adjusts quickly to changing priorities and conditions.
- Copes effectively with complexity and change.
- Demonstrates ability to learn new things
Needs to be interested in gaming and/or tech. We will use their research skills to create SEO optimized guides and walkthroughs for various online portals.
*Fact-checking from multiple sources is compulsory.
*Plays PC/Console/Mobile games.
*No rewriting from other sites or plagiarism of any form allowed. Content should be entirely unique and packed with information that the player/user needs.
*Quick grasping skills and can create guides/tips & tricks after referring to Youtube videos and more.
*Top-notch research skills.
*Writing should be to-the-point, clear and concise.
*Good communication and understanding skills.
*Excellent proof-reading skills - typos and poor sentence structure will not be helpful.
*Focused on meeting deadlines in an undistracted manner: the end-goal is a minimum of 5 articles per day (around 300-400 words each).
*Knowledge of Photoshop will be a good add-on.
*Knowledge of Word press drafting will be a good add-on.
*Should be a keen learner and dedicated to work long-term.


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Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo
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Binding of UI elements to JavaScript object models
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Creating RESTful services with Node.js
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Architect scalable web architectures
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Work in a cross-functional team to deliver a complete user experience
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Create Unit and Integration tests to ensure the quality of code
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Be responsive to change requests and feature requests
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Write code that is cross-platform and cross-device compatible
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Ability to wear many hats and learn new technologies quickly
💻 High configuration laptop will be provided (Minimum is 16GB)
🛑 No bond / No contract / No guarantee required
🛑 5 days a week
⏱ Flexible timing
🏠 WFH or Office or Both (Hybrid)
👨🏫👩🏫 1-on-1 mentorship, code review, automated builds, automated code reports, and many industry standards for delivering quality code.
💸 Up to 10k stipend during internship.


