Cutshort logo
For Employers
Kapture CX logo
Business Analyst
Business Analyst
Kapture CX's logo

Business Analyst

Deepika Dhanraj's profile picture
Posted by Deepika Dhanraj
3 - 5 yrs
₹4L - ₹8L / yr
Bengaluru (Bangalore)
Skills
Business Analysis
Communication Skills
Business requirements
SaaS
BRD


- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.

- High attention to details and have proven ability to manage multiple, competing priorities simultaneously

- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.

- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders. 

- Open to discuss the requirement with the client over a call/ in person meeting.

- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.

- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.

- Daily standup with various teams to track the progress.

- To oversee the development and improvement of customer service products or platforms within an organization

- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.

- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.

- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Kapture CX

Founded :
2011
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

WE ARE KAPTURE!


An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.


KAPTURE PEOPLE ARE YOUR PEOPLE

Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.


  • CEO- Sheshgiri Kamath
  • CTO- Vikas Garg
  • VP - SALES: Rajeev Prasad
  • VP - Operations:Akash Kakkar
  • AVP - Product: Soujanya Prabhu


WHAT WE DO

At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.


Know more about us: https://www.kapture.cx/about-us

Read more

Company video

Kapture CX's video section
Kapture CX's video section

Company social profiles

bloginstagramlinkedintwitterfacebook

Similar jobs (10)

Nerve Solutions
Vijayshree Purohit
Posted by Vijayshree Purohit
Mumbai
1 - 2 yrs
₹8L - ₹10L / yr
Financial Markets & Derivatives Market
Figma
JIRA
Financial Derivatives

Junior Product Manager


Location: Mumbai (Looking for Mumbai-based candidates)

Responsibilities:

  • Act as the bridge between business users and the development team to define and develop product features aligned with business requirements.
  • Coordinate closely with internal engineering teams and client product teams.
  • Create and manage release plans for product updates and new releases.
  • Draft detailed Product Requirement Documents (PRDs) for internal use.
  • Communicate client requirements effectively to the engineering team.
  • Understand technical architecture and system workflows.
  • Interpret product flows conveyed by the client and ensure accurate relay to the engineering team.
  • Ensure changes implemented by the internal team are correct and aligned with requirements; suggest improvements where necessary.
  • Take full product ownership and act as the single point of contact for all internal and external stakeholders.

Required Skills:

  • Strong understanding of Financial Markets and Derivatives Markets.
  • Proficiency in Figma and JIRA.
  • Proven experience in drafting PRDs.
  • Excellent communication and coordination skills.
  • High attention to detail.
  • Candidates from the FinTech domain preferred — must possess strong market knowledge and familiarity with financial products, trading systems, and market operations.
Read more
Bengaluru (Bangalore), Chennai, Hyderabad, Gurugram, Mumbai
4 - 8 yrs
₹9L - ₹15L / yr
Illustration
Adobe Illustrator
Mandatory (Experience 1) : 3+ YOE in digital illustration, concept...
  • Mandatory (Experience 1) : 3+ YOE in digital illustration, concept sketching, and storyboarding for advertising or commercial production
  • Mandatory (Experience 2) : Must have experience creating visual assets for advertising and marketing campaigns
  • Mandatory (Core Skill 1) : Must be proficient in Adobe Photoshop for digital painting, image compositing, and photo manipulation
  • Mandatory (Core Skill 2) : Strong storyboarding and animatic creation skills for video/commercial pre-production
  • Mandatory (Core Skill 3) : Strong digital illustration and vector art skills using Adobe Illustrator
  • Mandatory (Company) : Advertising Agencies (Pharmaceutical Ad Agencies highly preferred)


Read more
LogixHealth
Agency job
via Scaling Theory by Mohammed Umar
Bengaluru (Bangalore), Coimbatore
7 - 10 yrs
₹1L - ₹25L / yr
Terraform
Citrix
Nutanix
VMWare
Hyper V

Company information:

At LogixHealth, we're making intelligence matter throughout healthcare. LogixHealth has over two decades of experience providing full service coding, billing and revenue cycle solutions for emergency departments, hospitals and physician practices for millions of visits annually. LogixHealth provides ongoing coding, claims management and the latest business intelligence analytics for clients in over 40 states. For more information.

Role overview

Knowledge and Skill Sets:


·         Office 365 Administration: Expertise in managing Office 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.

·         Intune Administration: Proficiency in Microsoft Intune, including device management, policy enforcement, and application deployment.

·         Experience with virtualization platforms (Citrix, Nutanix, VMware, Hyper-V, etc.).

·         Should have exposure to IaC and Terraform/Ansible

·         Data Center Operations (DCO) and NOC Support: Experience in supporting DCO and NOC operations, with the ability to troubleshoot and resolve issues in a 24/7 environment.

·         PowerShell and Scripting: Ability to create and use PowerShell scripts and other tools to automate tasks within Office 365 and Intune environments.

·         Automation and IaC: Knowledge related to ansible, terraform and devops framework

·         Security and Compliance: In-depth knowledge of security features in Office 365 and Intune, including MFA, DLP, and compliance tools.

·         Backup and Recovery: Understanding of backup solutions for Office 365 data and disaster recovery planning.

·         Monitoring Tools: Familiarity with monitoring tools for tracking the health and performance of Office 365 and Intune services.

·         Communication: Strong communication skills for providing technical support and collaborating with IT teams.

·         Documentation: Ability to create detailed documentation and training resources.

·         24/7 Availability: Commitment to providing round-the-clock support for critical Office 365 and Intune services.



What would you do here

Job Purpose:


The Collaboration tools Administrator is responsible for managing and maintaining the organization's Office 365, MS teams, Intune, SharePoint, Defender, MDM and IAM environments while supporting Data Center Operations (DCO) activities. The position requires 24/7 availability to support critical operations and respond promptly to incidents.


Role Description:


·         Office 365 Administration: Manage and maintain Office 365 services, including user accounts, licenses, permissions, and configurations for Exchange Online, SharePoint Online, Teams, and OneDrive.

·         Intune Administration: Oversee the administration of Microsoft Intune, including device enrollment, configuration policies, application deployment, and mobile device management (MDM) to ensure secure access to corporate resources.

·         Security and Compliance: Implement and manage security measures within Office 365 and Intune, including multi-factor authentication (MFA), Data Loss Prevention (DLP), and compliance policies to protect data and meet regulatory requirements.

·         Incident Response: Provide 24/7 on-call support for Office 365 and Intune-related incidents, ensuring quick resolution to minimize downtime and disruption.

·         User Support: Offer technical support and troubleshooting for end-users, addressing issues related to Office 365, Intune, and other integrated services.

·         Monitoring and Reporting: Continuously monitor the performance, security, and compliance of Office 365 and Intune services, generating regular reports on system health and usage.

·         Automation and Scripting: Utilize PowerShell and other scripting tools to automate administrative tasks and improve operational efficiency within Office 365 and Intune environments.

·         Backup and Recovery: Manage backup solutions for Office 365 data and participate in disaster recovery planning and execution to ensure business continuity.

·         Documentation and Training: Develop and maintain detailed documentation of configurations, procedures, and best practices, and provide training to IT staff and end-users.


Key Deliverables:


·         Reliable and secure operation of Office 365 and Intune services as part of the overall IT infrastructure.

·         Effective integration of Office 365 and Intune with DCO and NOC operations.

·         Timely incident response and resolution to ensure 24/7 availability of critical services.

·         Efficient management of user accounts, licenses, and security settings within Office 365 and Intune.

·         Regular monitoring, reporting, and auditing of Office 365 and Intune performance and security.

·         Comprehensive documentation and training materials for internal use.

 

 

Thanks!


Read more
Flash
Flash
Agency job
via Startup Login by Shreya Sanchita
Bengaluru (Bangalore)
4 - 8 yrs
₹20L - ₹30L / yr
Java
J2EE
Spring Boot
Hibernate (Java)
Systems design
+1 more

We are looking for a Software Development Engineer (Java Backend) to join our team! As a key member of our engineering team, you will be responsible for the end-to-end development and delivery of our products.


Diverse Hiring: SDE 3 (Java Backend) | 5-8 Y | Bangalore WFO | Females Only |


Prefer qualified candidates from Premium Institutes - NIT / IIT / IIIT / REC / BITS / REC with relevant working from Products / Unicorns alike Flipkart, Amazon, CRED, Swiggy, Zomato, Jupiter, Blinkit, OYO, Ola, Uber, Pine Labs, PayTM,


Scope Of Work:

Design, develop, deliver & maintain highly-scalable, cloud-native products, working with product and design teams.

Ability to ship to production in small testable pieces of code, in quick iterations

A good grasp of scalable software development, with a DevOps mindset

Providing people and technical leadership to your engineering teams

Support in developing and managing companies IT infrastructure

Participate in the hiring of world-class engineers and grow the engineering team


Required Skills & Qualifications:

Must have a deep understanding of both development and operations processes, as well as a strong technical background.

5+ years of experience developing software products - Java.

Demonstrable experience in leading software teams by example.

Read more
All Indian IT Services LLP
Vaishnavi Gupta
Posted by Vaishnavi Gupta
Nagpur
1 - 3 yrs
₹1.8L - ₹4.2L / yr
J2EE
Spring Boot
MySQL
Vue.js
AngularJS (1.x)
+6 more

Responsibilities:

  • Works on all stages of the software development life cycle (SDLC).
  • Develops, codes, tests, and debugs software and applications using Java.
  • Designs features and makes improvements based on user experience data.
  • Completes unit testing to identify and fix programming errors.
  • Uses common testing and software documentation tools.
  • Writes software documentation guides.
  • Collaborates with other members of the software development team.
Read more
Cult Fitness
at Cult Fitness
1 recruiter
Shazia A
Posted by Shazia A
Mumbai
3 - 8 yrs
₹10L - ₹12L / yr
Operations
Communication Skills
Sales
Revenue growth
Role Details for Operations Lead:
Operations excellence for the geography
This role will require delivering top notch customer experiences, drive at center revenue,
manage costs and deliver profitability across centers in the assigned region.

Key responsibilities include:
1. Managing P&L
○ Responsible for driving revenue (In-center pack sales and renewals, Store
revenue and Additional sources)
○ Manage operational costs and drive initiatives to optimize expenditures
○ Drive initiatives to improve footfalls and new customer acquisition (Lead
generation)

2. Customer experience:
○ Drive on-time performance across centers and deliver on key business metrics
○ Work with stakeholders to manage supply and demand across centers
○ Facilitate maintenance and upkeep of centers to ensure that they are ‘Always
New’
○ Manage a high performing and motivated team, mentor Center Managers at
regular intervals to elevate customer interactions and manage escalations

3. Other responsibilities:
○ Reviews with key stakeholders at regular intervals
○ Resourcing/Hiring high quality manpower with cost guardrails

Key metrics the owner is responsible for include:
● At center sales and additional revenue (conversion and lead generation)
● At center costs
● Footfalls
● Center standards score (always new, on time, availability)
● Product rating & NPS
Core Skills:
Core skills for the role include:
● Data backed decision making
● Quality operations execution experiences
● People management
● Bias for action, hands on, hungry
● Attention to detail
● Ability to prioritize tasks
Read more
DPS Nacharam
at DPS Nacharam
2 recruiters
Anitha DPS Secunderabad
Posted by Anitha DPS Secunderabad
Hyderabad
3 - 15 yrs
₹2L - ₹5L / yr
Adobe Photoshop
Graphic Designing
Adobe Illustrator
User Interface (UI) Design
User Experience (UX) Design
+1 more
We are one of the largest Group of schools with DPS(Nacharm /Mahendra Hill /Nadergul) and Pallavi Group of schools in India. We have more than 30k students studying in our Group of Schools.
 
We are looking for freshers  who have completed their course or your alumnus students who are willing to join us as Graphic Designer
 
Kindly find the Job Description:
  1. Create all graphical requirements to support Paid Ads, Social Media, SEO, Email Marketing efforts and offline ads - brochures, flyers etc.
  2. Includes work like creating single image ads/carousel ads for FB/Instagram/LinkedIn Ads, creating video ads for YouTube/Facebook Ads, Emailer designs, basic UI design for landing pages, website images/banners etc, create brochures, flyers etc for offline ads
  3. Tool Knowledge: Any vector design tool, any video editor etc. Adobe Illustrator, Adobe Photoshop/Creative Suite, Final Cut Pro, Adobe Premiere, Adobe Indesign, Invisio etc.
Technical Knowledge: Basic design theory, Facebook/Google Ads image size requirements & best practices, YouTube video best practices, Conversion rate vs UI design, A/B Testing
Skills: Creativity, Design Foundations, Detail Oriented, Organized, Open to feedback

Regards
G Anitha
HR Manager
Delhi Public School
Nacharam
Read more
Merrative
at Merrative
1 recruiter
Harshala Chavan
Posted by Harshala Chavan
Remote only
3 - 30 yrs
₹3L - ₹10L / yr
Technical Writing
Documentation
Creative Writing
Web Development
Software Development
+2 more
We are looking for writers who have niche expertise in technical writing in the software domain. Must have a computer science background and have worked prior for relevant projects (not all) across blogs, case studies, research papers, and thought leadership. This position is on a freelance basis.
Read more
Meesho
at Meesho
7 recruiters
Bharat T
Posted by Bharat T
Bengaluru (Bangalore)
8 - 12 yrs
₹40L - ₹65L / yr
Java
Spring
NOSQL Databases
Amazon Web Services (AWS)
J2EE
+2 more
About the role:

As an Engineering Manager, your role would involve architecting systems capable of serving as the brains of complex distributed products. In addition, you’d also closely Managing engineers on the team and contribute to team building.
A strong technologist at Meesho cares about code modularity, scalability, re-usability and thrives in a complex and ambiguous environment. 

Required skill & Experience:
  • Bachelors / Masters in Computer Science or equivalent from a premier institute with at least 8+ years over all professional experience. At-least 2+ years experience in managing/leading software development teams.
  • Create clear career paths for team members and help them grow with regular & deep mentoring. Perform regular performance evaluation and share and seek feedback.
  • Able to drive sprints and OKRs.
  • Exceptional team managing skills; experience in building large scale distributed systems
  • Experience in Scalable Systems - transactional systems (B2C)
  • Expertise in Java/J2EE and multithreading
  • Deep understanding of transactional and NoSQL DBs
  • Deep understanding of Messaging systems - kafka
  • Good experience on cloud infrastructure - AWS preferably
  • Good to have: Data pipelines, ES
  • Ability to think and analyze both breadth-wise and depth-wise while designing and implementing services
  • Excellent teamwork skills, flexibility, and ability to handle multiple tasks.
Read more
ekincare
at ekincare
10 recruiters
Divya Sri
Posted by Divya Sri
Chennai
3 - 6 yrs
₹5L - ₹10L / yr
Presentation Skills
Lead Prospecting
Customer Relationship Management (CRM)
If you enjoy the challenges of working at a start-up and passionate about meeting new people and building strong relations then keep reading. eKincare has developed India’s first AI based personal health assistant. eKincare’s patent pending technology reads medical data from health records and various healthcare interventions to predict future health risks and provide timely personalised recommendations to beat those risks. Recognised among the “100 most innovative digital healthcare companies in the world” by the journal of mHealth, we are leveraging technology and data science to make healthcare simple. See our story @ https://yourstory.com/2016/04/ekincare-growth-story/ If you're an energetic, street smart, creative, hungry "crushing it" kind of professional and are interested in truly making a difference in Indian healthcare then apply now! Before it's too late! ** Added bonus if you have experience working in a healthcare industry! What you would be doing? - Generate new business opportunities - Demo eKincare platform benefits and use cases to clients - Drive revenue through corporate and insurance sales - Nourish existing relationships and strive towards best customer experience - Negotiate contractual terms, pricing and services with the partners - Keep an ear to the ground on healthcare trends and market - Contribute towards platform development by sharing market requirements - Continuously track towards company’s goals and aspirations What You Need For This Position (PLEASE DO NOT APPLY IF YOU DON'T MEET THE CRITERIA) - Previous relevant experience (2-5 years) within insurance broker/healthcare/SaaS/Corporate sales a MUST - Experience in commercial discussions with customers/ negotiations - Track record of driving incremental revenue opportunities and closing sales - Management graduate from a Tier-1 school - Preferred - Be able to thrive in a complex and demanding startup environment - Street smart, open minded, analytical, persistent, accountable and ethical
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos