
- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Role & Responsibilities:
We are seeking a Software Developer with 5-10 year’s experience with strong foundations in Python, databases, and AI technologies.
The ideal candidate will support the development of AI-powered solutions, focusing on LLM integration, prompt engineering, and database-driven workflows.
This is a hands-on role with opportunities to learn and grow into advanced AI engineering responsibilities.
Key Responsibilities :
• Develop, test, and maintain Python-based applications and APIs.
• Design and optimize prompts for Large Language Models (LLMs) to improve accuracy and performance.
• Work with JSON-based data structures for request/response handling.
• Integrate and manage PostgreSQL (pgSQL) databases, including writing queries and handling data pipelines.
• Collaborate with the product and AI teams to implement new features.
• Debug, troubleshoot, and optimize performance of applications and workflows.
• Stay updated on advancements in LLMs, AI frameworks, and generative AI tools.
Mandatory Pointers (Can't be neglected during screening)-
● At least 3-5 years of experience in managing Facebook Ads campaigns.
● Strong knowledge of digital marketing principles and best practices
● Core experience with companies of a Digital-first nature.
● Must have experience with D2C companies.
● Must have scaled budgets and campaigns efficiently over time.
● Proficiency in Facebook Ads and Instagram Ads platforms
● Experience in optimizing campaigns for lead generation and conversions
● Familiarity with campaign budget management
● Excellent analytical and problem-solving skills
● Ability to work effectively in a team environment and manage a team of 5-6 people
● Strong communication and presentation skills
● Facebook Ads certifications are a plus.
This role is physically based out of Mauritius and will require you to relocate to Mauritius. Relocation expenses like air tickets/work visa/permit/medical for work permit will be borne by the company
The role of a senior java developer is to ensure high quality software development and delivery to the end client.
As senior software developer, you shall be the technical SME on the project and ensure that the team abide by the quality standard set on the project.
On the Java Expertise Center, you shall be contributing to the knowledge building committee where you will be coaching juniors and demy students
Key Skills:
Very good knowledge in Java (at least from Java 8).
Good knowledge of Spring boot
Experience with JPA/Hibernate
Experience in middleware such as MessageQueues
Experience with REST interfaces and GRPC
Experience with modern agile software development (Continuous Integration)
Experience in securing APIs
Knowledge in design patterns
1. Software Development
Act autonomously in the delivery of tasks of simple to high complexities on projects.
Participate actively with team members to reduce risks related to tasks and activities.
Ensure deliveries (code, documentation, release notes) are executed within set quality standards and processes.
Understand and apply standard methods, tools and processes in daily tasks.
Participate in sprint backlog estimation.
2. Team coaching & technical reference on project.
Work with the team architect to help coach team members and ensure they
abide by the technical standards set on the project.
Coach new joiners and accompany them technically & functionally on the
project.
Be the technical reference on the project, besides the architect.
Communicate technical KPI to your project manager.
Review code contributed by team members, ensuring adherence to coding standards, best practices, and quality standards.
Act as a coach or trainer and contribute actively to the Java Expertise Center.
A commitment to continuous learning and staying updated with industry trends and best practices
Participate in budget auditing activities as required by direct report in the capacity of a Developer
Key Dimensions:
Ability to monitor unit test coverage and ensure team abide by same standard (Standard unit test coverage
of 60% on new and overall codes)
Ensures Sonar analysis of project is as per quality gate and any deviations are tackled by the team
Ensuring highest quality delivered to client.
1. Research, Implement, Monitoring, and Report on Organic search
2. Keyword research and mapping
3. Content writing and optimization
4. Link-building outreach campaigns
5. Acquire backlinks
6. Editorial negotiations
7. Maintaining SERPs
8. Work on standard and current SEO practices
9. Auditing existing website
10. Recommend changes to website architecture, content, linking, and other factors to improve
SEO positions for target keywords
11. Work on SEO reporting
Skills & Requirements
1. Excellent written and verbal communication skills
2. Knowledge of technical aspects of search engines, search algorithms, ranking factors etc.
3. Demonstrated knowledge of SEO skills like on-page SEO, and website analytics.
4. Strong operational excellence in link building – NOT outdated practices like (directories,
bookmarking, etc.)
5. Knowledge of outreach to editors to form collaborations for publishing our content on their
portal – this is a must-have. Candidate to show clear experience of achieving this in this past
employment.
6. Strong experience in the use of Google Analytics and Google Search Console
7. Ability to solve problems and identify opportunities through data analysis and critical
thinking
8. Strong attention to detail, excellent organizational skills, and ability to manage multiple
projects and responsibilities
9. Agency background preferable
CTC
20,000/- p.m. to 30,000/- p.m.
Mandatory skills
- CSG Singleview (even a little exposure with any component is good enough).
- At least One telecom project experience, i.e., billing /charging or rating modules.
- Broad understanding of UNIX operating environment
- Hands-on experience in developing and executing test plans and scripts
Secondary exp:
- Experience with multi-user, complex software applications
- Mix platforms such as Windows/ Linux
- Able to gain a basic understanding of client requirements.
- Agile methodology experience and knowledge of testing methodology.
Responsibilities for Content Writer
- Research and analyze top SEO content topics
- QC content to ensure it is free of grammatical or factual errors and follows all brand editorial guidelines for consistency.
- Research and write long-form content on various relevant topics
- Publish content on various platforms and analyze traffic performance
- Research and evaluate competitor marketing with a focus on content
- Write attractive Blogs, Articles and Comments.
- Plan and execute various SEO tasks
• Responsible for designing, deploying, and maintaining analytics environment that processes data at scale
• Contribute design, configuration, deployment, and documentation for components that manage data ingestion, real time streaming, batch processing, data extraction, transformation, enrichment, and loading of data into a variety of cloud data platforms, including AWS and Microsoft Azure
• Identify gaps and improve the existing platform to improve quality, robustness, maintainability, and speed
• Evaluate new and upcoming big data solutions and make recommendations for adoption to extend our platform to meet advanced analytics use cases, such as predictive modeling and recommendation engines
• Data Modelling , Data Warehousing on Cloud Scale using Cloud native solutions.
• Perform development, QA, and dev-ops roles as needed to ensure total end to end responsibility of solutions
COMPETENCIES
• Experience building, maintaining, and improving Data Models / Processing Pipeline / routing in large scale environments
• Fluency in common query languages, API development, data transformation, and integration of data streams
• Strong experience with large dataset platforms such as (e.g. Amazon EMR, Amazon Redshift, AWS Lambda & Fargate, Amazon Athena, Azure SQL Database, Azure Database for PostgreSQL, Azure Cosmos DB , Data Bricks)
• Fluency in multiple programming languages, such as Python, Shell Scripting, SQL, Java, or similar languages and tools appropriate for large scale data processing.
• Experience with acquiring data from varied sources such as: API, data queues, flat-file, remote databases
• Understanding of traditional Data Warehouse components (e.g. ETL, Business Intelligence Tools)
• Creativity to go beyond current tools to deliver the best solution to the problem
We are looking for a UI/UX Designer to turn our software into easy-to-use products for our clients.
In this role, you would be defining and implementing a great user experience for software, web applications, and platforms to meet customer needs and business objectives. The expectation would be to enhance the user experience by combining workflows and interfaces for our customers.
Responsibilities:
- Strong analytical and design principles needed for intuitive solutions
- Ability to communicate with the team and document the requirements and solutions elegantly.
- Gain a deep understanding of user needs, user psychology, and goals and communicate them to cross-functional product teams.
- Manage multiple projects simultaneously across diverse product teams.
- Design web app interfaces and product experiences for a wide range of e-commerce products.
- Conduct concept and usability testing and develop test suites
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Adhere to style standards on fonts, colors and images.
- Create personas through user research and data
- Develop wireframes and prototypes
- Create original graphic designs (icons, logo, product images other graphics required for softwares etc)
- Keep abreast of competitor products and industry trends
- Excellent communication skills
- Test ideas and rapidly incorporate user and team feedback.
- Help establish new and/or improve existing workflows as necessary including the full customer journey spanning discovery, purchase, and on-going product services.
Requirements:
- 0.6 -2 years of proven experience as a UX Designer or similar role for the website, tablet, and mobile view.
- Strong portfolio of design projects with links to the projects. (Dribbble, Behance or any other platform)
- Experience in HTML/CSS,LESS,SasS, Javascript, Bootstrap, jQuery will be a plus.
- Experience with Design Software tools like Adobe Illustrator, Adobe Photoshop, Sketch/Figma/Adobe XD, Invision, Interaction Design, User Experience (UX) Design, and Wireframing tools.
- Familiar with Material Design, Design Thinking, UI Design Patterns, User Research Methods.
- Working experience with agile sprints, participating in design reviews and retrospectives and managing task/ticket life cycle on project management software.
- Knowledge of Usability Factors in Human Computer Interaction.
- Problem-solving aptitude.
Education:
Bachelors or higher degree in a User Experience related field such as (UI & UX design, HCI, Interaction Design, Graphic Design, B.E or BCA) [Or equivalent professional experience].
Do you thrive on working with cutting edge technology, with innovators in the early stages of ideas, products, or platforms? Do you have the passion to be a core member of a fast-growing start-up? Are you an expert or aspiring to become one who can work on the Full Stack of an application? Do you have a genuine interest in all software technologies? If the answer is yes, do reach out to us - Crediwatch is the place for you!
You will be exposed to work on every level of the stack in a highly agile, fast growing, start-up FinTech environment, while ensuring Breakthrough Simplicity in innovation and Diving Deep to arrive at a solution-based approach to problem solving and idea creation.
The environment at Crediwatch is vibrant and innovative! You will learn and regularly interact with peers who are the best at what they do and will motivate you to be the best version of yourself, technically and professionally.
The Role Expectation
- You will play a key role in the development of the core product, working directly with the Business team on realizing their needs and translating it into the product.
- You will be involved in the overall design, architecture and development of the application, maintaining quality and ensuring performance and compliance to software standards and guidelines
- You will adhere to the best practises of the Agile & TDD
- You will collaborate with the rest of the engineering team to design, prioritise and launch new features.
- You will take ownership for organising code and maintain its integrity at all points in time.
- You will be responsible for understanding and implementing security and data protection best practices.
- You will bring in a passion for technology and hunger to learn
You Have
- A sound knowledge of Python, hands-on experience in using Django/Flask etc., design patterns and application design
- Experience with database architectures like NoSQL, RDBMS. Eg: MongoDB/ Cassandra / Couchbase / MySQL
- A good understanding of message queues mechanisms like Redis/RabitMQ (or similar)
- Knowledge of python web crawling frameworks like Scrapy & Frontera
- Hands on experience with CI/CD
- Experience in using Git for source code management & Jira
Good to Have
- Strong Linux skills, knowledge of building large scale, multi-threaded applications and experience in designing and building RESTful web services,
- Building API services with GraphQL
- Skills in configuring and implementing Hadoop/HDFS, Elasticsearch and HBase or knowledge of any graph databases
- Prior experience in architecting large scale distributed systems and experience with cloud deployments on AWS/Azure
- Prior experience working in a fast-paced start-up environment.
- Domain knowledge in the financial/data space; any external, relevant certifications.
Your Background
- At least 6+ years of hands-on development experience
- A bachelor’s or master’s degree in a related field
You Believe-in & will align with our Business Objectives
- Customer Obsession - Consistently listen to customers; test, enhance and improve the customer experience.
- Breakthrough Simplicity - An innovative approach to make everything simpler
- Diving Deep -Technique used to arrive at a solution-based approach to problem solving and idea creation
- Drive for Results - Focus on end result of any task
- Encourage and Improve - Encouraging and promoting team work and focus on continuous self-development at every stage.
- Be Ethical and Respectful - Willingness to do the right thing – even if it is hard; courteousness and being focused on the best in others.
Who We Are
We build innovative technology everyday!
Crediwatch is a ‘Data Insights-as-a-service’ company that provides lenders, businesses with actionable credit intelligence on private entities they need to improve trust and increase their lending and trading activity. Crediwatch does this with no human intervention by deploying the latest practical AI and technology tools that provide the most reliable comprehensive real time inputs.
Each day at Crediwatch is about striving for transparent insights, analysis and accurate results. If this aligns with your interests and aspirations, we have interesting positions for you.
You Will Enjoy
Our start-up environment - fun, casual, informal, family & pet-friendly! Ours is a highly energized playground where brilliant minds come together to make bold, impactful decisions every day! Needless to say, we have excellent filter coffee, health drinks round the clock, lunch buffets, PS4 and Foosball breaks and a stocked kitchen.
We play to win and have fun doing it! We work to engage your brain by organizing brilliant TechTalks by industry leaders and frequent high-on-energy hackathons and engage your crazy fun-side at our well-planned retreats. We are a highly eco-conscious team and we encourage and support our team’s physical & mental wellbeing.
All these and a great set of people to work with - We Are Crediwatch!
1. End to End responsibility of multiple product and features 2. Coordinating with the engineering department (Tech Team) to deliver functional solutions 3. Suggesting product enhancements to improve user experience 4. Performing quality assurance controls on products 5. Conduct research to identify customer needs and market gaps 6. Prioritize the implementation of new features and set specific timelines 7. Liaise with the Marketing department to ensure proper advertisement and positioning of new products 8. Monitor and report on users’ reactions after launching 9. Create support and training documents for internal and external users
Perfect Fit candidate for the above role?
1. Academic background: Engineering Only. Non-Engineers are not eligible to apply for this role. 2. Familiarity with market research, consumers’ behavior and marketing techniques. 3. Candidates who have run their own start-up, worked in a start-up or were co-founder in another startup are preferred although not a necessity. 4. Strong time management skills 5. Good communication skills along with the ability to effectively collaborate with cross functional teams.









