
- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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About the Role:
We are seeking an experienced Scrum Master to lead cross-functional teams and drive successful delivery of projects within scope, time, and budget. The ideal candidate is a proactive leader with strong organizational and interpersonal skills, capable of managing multiple projects in a dynamic environment.
Key Responsibilities:
Project Planning and Management: Define project scope, goals, and deliverables. Develop detailed project plans, including schedules, milestones, and resource allocation. Coordinate internal resources and third parties/vendors to ensure flawless project execution, delivering projects on time, within scope, and within budget.
Team Coordination and Communication: Facilitate coordination among the tech team, customer support team, and management. Conduct regular status meetings, report project progress to the CTO, and manage changes to project scope, schedule, and costs.
Risk Management: Identify potential risks, develop mitigation strategies, and monitor project risks and issues, ensuring risk management processes are followed.
Resource Management: Allocate resources effectively, monitor team workload, adjust assignments as needed, and provide guidance and mentorship.
Quality Assurance: Ensure project deliverables meet quality standards and stakeholder expectations. Implement and maintain quality control processes, facilitating testing and validation.
Documentation and Reporting: Maintain comprehensive project documentation and prepare project reports, including status updates, performance metrics, and lessons learned.
Release Management: Plan and coordinate software releases with the DevOps team, ensuring schedules are met and communicating release plans to stakeholders.
Sprint Planning and Agile Practices: Conduct sprint planning sessions, manage the sprint backlog, and facilitate daily stand-ups, sprint reviews, and retrospectives, ensuring Agile best practices are followed.
Continuous Improvement: Identify and implement process improvements to enhance efficiency and productivity, fostering a culture of continuous improvement.
Vendor and Partner Management: Manage relationships with external vendors and partners, coordinating and overseeing their work.
Customer Feedback Integration: Collect and analyze customer feedback with the customer support team, incorporating it into project planning and development.
Change Management: Develop and implement change management strategies, effectively handling project changes and communicating them to stakeholders.
Performance and Metrics Tracking: Monitor key performance indicators (KPIs) and project metrics, analyzing data to identify trends and improvement opportunities.
Training and Development: Identify training needs, arrange relevant training sessions, and support team members' professional development.
Product Roadmap Alignment: Ensure project activities align with the overall product roadmap, coordinating with management to adjust project priorities.
Compliance and Standards: Ensure project activities comply with industry standards and regulations, addressing legal or regulatory issues with the Corporate Lawyer - Legal & Compliance.
Conflict Resolution: Address and resolve team conflicts promptly, fostering a collaborative and positive work environment.
Resource Allocation: Ensure optimal allocation and utilization of resources, adjusting as project needs evolve.
Risk Reporting: Prepare and present risk reports to senior management, ensuring transparent communication of project risks and mitigation plans.
Onboarding: Send onboarding emails to new tech team members, ensuring a smooth integration into the team.
Qualifications:
- Bachelor’s degree in Project Management, Engineering, or related field.
- CSM, PSM or similar certification is preferred.
- Proven experience managing projects in an agile or hybrid environment.
- Excellent communication and leadership skills.
- Strong analytical and problem-solving abilities.
- Proficiency in project management software such as JIRA, MS Project.
Employments Request Form (ERF)
Department Name
PHE
For Local or Out of station
KOCHI
Department Head Name
GOPAL SAMY
Any Specific Projects name
PRESTIGE PANORAMA
For Which Post
SITE ENGINEER
No of Post requirement’s
1
Work Profile
PLUMBING WORKS ALL EXECUTION KNOWLEDGE
Minimum Work Experience
ABOVE 5 YEARS
Minimum Qualification
DIPLOMA/B.E
Notes for Further More Information:-
Additional Qualification
AUTOCAD, MS OFFICE
Range of Salary
Employments Request Form (ERF)
Department Name
PHE
For Local or Out of station
CALICUT
Department Head Name
GOPAL SAMY
Any Specific Projects name
PRESTIGE OCEAN PEARL
For Which Post
PROJECT ENGINEER
No of Post requirement’s
1
Work Profile
PLUMBING WORKS ALL EXECUTION AND MIVAN SHUTTERING BUILDING KNOWLEDGE
Minimum Work Experience
ABOVE 5 YEARS
Minimum Qualification
DIPLOMA/B.E
Notes for Further More Information:-
Additional Qualification
AUTOCAD, MS OFFICE
Range of Salary
EXCELLENT OPENING FOR USA ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:
As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the US. You will be responsible for handling inbound sales calls, building relationships
Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)
Desired Candidate Profile
* Should have convincing Capabilities and selling skills.
* Excellent English Communication Skills.
* Basic Computer Knowledge.
* Qualification No Bar.
* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .
Perks and Benefits
* Fixed Shift with Fixed Week OFF (Sunday & Saturday)
* Office Timings: 7:30 PM - 5:00 AM (Night Shift)
* Salary on Time (1st of every month).
* No Salary Deduction for Target
* Monthly Performance Bonus.
* Uncapped Incentives & Commissions.
* Referral Bonus.
* Pickup & Drop or Transport Allowance Provided.
* No Salary Deduction for Target
* Monthly Performance Bonus.
To apply call HR Team
JOB DETAILS
Job Title: Call Associate Executive required For US Energy Sales Process | Night Shift
Company: Paygeek Soft Solutions ( DWC Technologies )
PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:
Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)
Salary Range: ₹15,000.00 - ₹28,000.00 per month
For any query please call HR Team -Tania Fatema
( call & whatsapp )
Office location Address :
Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .

We are looking for a Blockchain Developer with a focus on scaling best
practices, reducing engineer toil, and ensuring reliability and stability of the NST Blockchain Platform. This engineer will also work with all engineers to understand pain points and find a balance in the “now” vs the “future”, while also proposing foundational Blockchain. This individual will need to take into consideration performance, reliability, stability, and developer happiness to ensure that we are providing a world-class community-building experience for our internal team, external contributors, creators, and users.
Priorities can change in a fast-paced environment like ours, so this role
includes, but is not limited to the following:
1. At least 3+ years of work experience in blockchain related projects
(preferably enterprise blockchain)
2. Good knowledge in Hyperledger Fabric related projects.
3. Knowledge of Data Structures is preferred.
4. Good with either one of the programming languages: JavaScript or Golang
(preferably Golang)
5. Experience working with some DevOps tools like docker, docker-compose,
ansible. (Knowledge of Kubernetes is even better)
6. Experience working with both SQL & NoSQL Databases, DB Migration,
Disaster Recovery.
7. Should be able to manage a small team, in terms of work management,
coding sessions, code review.
8. Good communications skills.
9. Additional certification in either Hyperledger or Kubernetes is preferred.
Our client is an innovative Fintech company that is revolutionizing the business of short term finance. The company is an online lending startup that is driven by an app-enabled technology platform to solve the funding challenges of SMEs by offering quick-turnaround, paperless business loans without collateral. It counts over 2 million small businesses across 18 cities and towns as its customers. Its founders are IIT and ISB alumni with deep experience in the fin-tech industry, from earlier working with organizations like Axis Bank, Aditya Birla Group, Fractal Analytics, and Housing.com. It has raised funds of Rs. 100 Crore from finance industry stalwarts and is growing by leaps and bounds.
What you will do:
- Coordinating the involvement of additional departments (cross functional), including sales, customer service and management resources if necessary, in order to meet partner performance objectives and partners’ expectations
- Meeting assigned targets for profitable sales volume and strategic objectives in the partner accounts
- Proactively assessing, clarifying, and validating partner needs on an ongoing basis
- Identifying, advising and assisting in implementing new or improved products, processes and procedures
- Leading solution development efforts that best address merchant and partner needs, while coordinating the involvement of all necessary departments
- Identifying key new partners and securing the relationship
- Taking care of all commercial and contractual negotiations with the partners
- Closing partnership agreements while properly balancing company goals, speed, and economic potential in delivering actual results
- Ensuring efficient and effective boarding and implementation of new partners, working closely with the partner’s sales and technical organization
- Taking designated targets for new accounts and getting them added to the pool target to deliver in the planned and promised timelines
- Preparing weekly, monthly, and quarterly report of performance and presenting it to the Vertical Head
Desired Candidate Profile
What you need to have:- MBA with Minimum 3 yrs+ proven track record in partner relationship management or Key Accounts Management
- Alliance or Lending experience is a plus
- Ability to articulate complex issues clearly to partners, management and internal departments
- Continuous learning mentality and eagerness to challenge/ improve current processes
- Creative and strategic thinking with problem solving attitude
- Strong sales orientation – driven by results – and commercial awareness
- Self-motivation and ability to handle stressful situations and failure
- Good initiatives on getting leads and partner
- Excellent MS Excel skills and confidence in timely reporting
- Excellent communications with superior written, verbal, presentation and interpersonal skills
- Ability to effectively handle Enterprise sales and manage relationships at various levels with the clients and develop long-term relationships.
- Gather Leads and build a sales pipeline.
- Business Development in Design Studio
- Lead Generation
Required Candidate profile
1-3 years of experience in Business Development/similar roles.
Fresh MBA candidates with relevant skills can also apply
Must be well versed with MS-Office
Prior experience in IT solutions/services
Test Case preparations
Lightning( Aura , LWC Components), Apex, Triggers, Process builders








