- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.
About Kapture CX
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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About Fountane:
Fountane is a leading product studio committed to driving digital transformation and technology implementation for companies across industries. We specialize in turning innovative ideas into market-ready products, leveraging our expertise in design and development to create solutions that meet the evolving needs of our clients. At Fountane, we believe in fostering a culture of collaboration, innovation, and continuous learning.
Position Overview:
We are seeking a skilled Business Analyst to join our dynamic team, working remotely from India. This role is crucial in bridging the gap between our design teams and development teams, ensuring seamless communication and alignment throughout the project lifecycle. The ideal candidate will possess a strong background in business analysis, with a knack for creating detailed documentation and diagrams that clarify complex processes and requirements.
Key Responsibilities:
- Documentation & Analysis: Develop comprehensive documentation, including requirements specifications, process flows, and functional specifications, to support project objectives and deliverables.
- Collaboration & Communication**: Act as a liaison between design teams, development teams, and stakeholders, ensuring clear communication and understanding of project goals and requirements.
- Project Support: Assist project managers in planning and monitoring project progress. Identify potential issues and risks, proposing effective solutions to ensure project success.
- Process Improvement: Continuously seek opportunities to improve processes and methodologies used in design and development workflows.
- Stakeholder Engagement: Engage with clients and internal teams to gather and analyze needs, translating business objectives into actionable project requirements.
- Visual Representation: Create diagrams and visual representations that effectively illustrate system functionalities, user flows, and data models to both technical and non-technical stakeholders.
Required Qualifications
- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- Proven experience as a Business Analyst or similar role, particularly in technology or digital product development environments.
- Strong analytical and problem-solving skills, with the ability to work on complex projects.
- Excellent documentation skills, with experience in creating clear and comprehensive reports, diagrams, and specifications.
- Proficient in tools such as Microsoft Office, Visio, and any relevant BA tools (e.g., JIRA, Confluence).
- Outstanding communication and interpersonal abilities, with proficiency in English.
- Ability to work independently and collaboratively in a remote setting.
Why Join Fountane?
- Remote Flexibility: Enjoy the flexibility of working remotely from anywhere in India.
- Growth Opportunities: Be part of a growing company that offers opportunities for professional development and career advancement.
- Collaborative Culture: Join a supportive team environment that values innovation, creativity, and diversity.
- Impactful Work: Contribute to projects that drive digital transformation and make a tangible impact on businesses and their customers.
How to Apply
If you are passionate about leveraging your analytical skills to facilitate digital innovation, we would love to hear from you. Please submit your resume and a cover letter explaining why you are the perfect fit for this role to.Fountane is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
React Native Developer Job Description
We are searching for a brilliant, flexible React Native Developer to create novel Android / IOS apps that meet the needs of our target audience.
To this end, the React Native Developer's Responsibilities include writing and proofreading code, liaising with coworkers within and outside of their department, and monitoring customers' feedback. Over time, you will also be required to create app updates.
To ensure success as an React Native Developer, you should demonstrate proficiency in one of the mainstream programming languages, and a sound understanding of the traditional product life cycle.
An exceptional React Native Developer will be fearless but respectful in the pursuit of excellence, continually striving to shape the
ways in which Android/ IOS apps impact the world around us.
React Native Developer Responsibilities:
Conceptualizing and formulating apps that are suitable for use on all types of Android/lOS devices.
Implementing measures to safeguard users' data.
Ensuring that the construction and presentation of your apps are congruent with the company's standards.
Proofreading your code and correcting mistakes before each app is released.
Collaborating with Ul and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order.
Responsibilities:
- Translate application storyboards and use cases into functional applications
- Design, build and maintain efficient, reusable, and reliable Node JS code
- Ensure the best possible performance, quality, and responsiveness of applications
- Identify bottlenecks and bugs, and devise solutions to these problems, Help maintain code quality, organization, and automation.
- Triage and resolve complex + systemic issues reported on existing production systems
- Communicate effectively with product owners, and development team members to facilitate understanding of deliverables, estimates, and prioritization
- Contribute to production deployments, including documentation of technical specifications and release notes
- Designs and develops quality software that conforms to department standards and code style
- Writing reusable, testable, and efficient code, create automated test cases following TDD/BDD best practices
- Maintain and enhance the existing NodeJS codebase.
- Organize an agile development process that facilitates collaboration, provides transparency, empowers the project team, surfaces and resolves impediments, delivers high-quality software, focuses on delivering business value, and continuously looks to improve.
- Take on a championship role in on-time, high-quality delivery of products through the entire application lifecycle.
What will you work on?
- Architecting clever technical solutions
- Hands-on development using NodeJS and other Javascript frameworks
- Recommend technical frameworks and tech stacks
- Define REST, or GraphQL APIs, document APIs and develop the API handlers
- Design and develop serverless and scalable systems
- Integrate with 3rd party systems
- Create architectural solution prototypes
- Lead the team, code reviews, and problem-solving
What Makes You A Great Fit?
- 5+ years of software experience with Node JS, and Javascript frameworks related to the web stack
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Experience with the use of serverless functions from AWS
- Experience with the architecture of technology systems having hands-on expertise in backend and cloud systems ( AWS, GCP)
- Expertise with NoSQL databases (Mongo, ElasticSearch, Redis) including design of schemas and development for these databases
- Knowledge of DevOps practices and CI/CD pipelines
- Experience in Microservice architecture and development including REST-based APIs.
- Highly collaborative with an affinity for solving complex problems through dialogue with team members.
- Curious, always seeking the whys and hows to gain a deeper and more complete understanding of the business and technology.
- Comfortable with ambiguity can begin to explore and solve complex problems when the problem and solution are not well-defined.
- Ability to multitask, switching between various projects/tasks of different natures and complexity with ease
- Knowledge of git-based workflows such as git-flow
- Experience with Python in addition to the core knowledge of Node JS is a plus
- Chatbot, Machine Learning, Data Science/Big Data experience will be a plus
- Excellent communication skills, verbal and written
Competencies & Behavior
- Excellent communication and interpersonal skills
- Implement design thinking for different strategies
- Team player and multitasker
- Attention to detail and the ability to work to tight deadlines
- Strong experience in cloud server infrastructure
- Ability to work on complex applications, perform product analysis, development tasks of complex web
- Jumping on a call with clients to understand the requirement and profile them the right solution, helping formulate an effective solution and turning it into a working application
- Conducting website performance and unit tests
- Heavy involvement in the requirements gathering, development and operational stages of new projects
- Troubleshoot and debug related application defects with existing and new applications
- Work collaboratively with the team members and train them as and when required.
Position: SR. WEB APPLICATION DEVELOPER
Job Responsibilities:
- Should maintain Apache web server (LAMP & WHM/CPanel).
- Create and Maintain PHP, Laravel Based web application / HTML, CSS & JS wireframes / mockups, websites , web assets , Landing pages.
- Conceptualize original ideas that bring simplicity and user friendliness on web sites and web applications.
- Create and Maintain WordPress Websites, Plug-Ins and Themes using the latest development and deployment methodologies.
- Create and Maintain high-performance websites with SEO and SEM integrations and managing all technical aspects of the CMS.
- On time delivery - Ensuring the project is delivered on time through continual improvement.
- Quality Benchmark - Ensure that the project is delivered with best quality and with minimal bugs.
- Ensuring effective and timely communication with the project stakeholders and team members.
- Process Compliance / Adherence to style standards on fonts, colors, images, design guidelines, best practices and standards.
Job Requirements:
- Strong understanding of Apache Server with LAMP & WHM/CPanel.
- Strong understanding of php & Laravel based app development life-cycle and best practices and CMS management.
- At least 5+ years of experience working in Laravel, WordPress / HTML 5 / CSS3 / JavaScript / PHP and NodeJS technologies
- Must have experience in building and managing websites for large consulting firms or large publishing house or large content marketing company
- Strong experience in building rapid prototypes and wireframes using HTML 5 / CSS 3 / JavaScript
- Must have experience in developing responsive , multi platform , cross browser / multi resolution user interfaces and design
- Must have Basic knowledge in SEO / SEM
- Must have experience in building new themes and plugins on WordPress CMS and integration with external systems using RESTful APIs and formats (JSON, XML)
- Proficiency in ReactJS with Redux or Angular will be an added advantage
- Ability to work with business leaders / multiple teams.
- Ability to recommend intuitive user journeys / interfaces and proactively evolve product design
- Excellent communication, interpersonal, and organizational skills
SKILLS:
Laravel, WordPress , PHP , WHM/CPanel, DigitalOcean, HTML5 , CSS3 , JavaScript , Bootstrap , jQuery , RESTful APIs and formats (JSON, XML) , ReactJS with Redux , Angular, Debugging Tools , User Interface Design Concepts , Adobe Photoshop, Adobe Illustrator, SEO / SEM.
Fieldproxy is looking for a passionate Customer Success specialist. We are on a pace to grow 3x in size this year with our customer success team. This is an exciting opportunity for someone who is looking to uplift their Customer Success career in a rapidly growing SaaS start-up.
Key responsibilities:
- Establishing customer engagement activities like onboarding and product implementation constantly while meeting the business metrics
- Increase product adoption and customer retention rate
What we look for:
- 2+ years of experience, preferably in a SaaS organization with at least 6+ months of domain expertise in Customer Success
- Excellent presentation skills and writing skills
- Ability to make a quick decision in a lean team
- Strong communication skill is not expected as it is kept as a default checklist
- Experience with a SaaS product would be preferred
- Work exceptionally with the cross-functional teams(product, sales, pre-sales, marketing, developers, etc.)
- Proactive in establishing deeper customer relationships
- Minimize the churn rate and maximize the revenue by constantly creating opportunities for upselling
- Familiar with the CRM tools preferred
What we provide in return:
- Competitive salary
- Opportunity to work in a fast-moving, high growth SaaS company
- Company-paid Health insurance
- A great learning experience with high paced growth opportunities
- Hybrid and friendly work culture with always ready to help attitude colleagues
About Us:
We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.
We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.
About The Role:
Millions of people use Notion — and this number is increasing every day. That means a million people trust us to deliver a fast, reliable, and secure experience, and we value this more than anything. We want to keep earning trust, while also continuing to amaze our users with the tools they can build in Notion. This is where you come in — to help us forge a performant and reliable path forward to the future.
What You'll Achieve:
- Write clean, secure, tested, and documented code.
- Design & enhance the Notion platform with new capabilities, as and when the need arises.
- Contribute to monitoring & scaling the architecture of the platform and the infrastructure.
- Write technical documentation, and contribute to determining internal processes.
- Contribute to recruiting of new backend employees
Skills You'll Need to Bring:
- 6+ years of experience building scalable platforms.
- Good understanding of database (Relational Or Nosql) internals like transactions, indexes. Experience in schema design.
- 2+ years of experience working on the AWS platform, and acquaintance with technologies like Elastic Beanstalk, AWS Lambda, Elastic Load Balancer.
- Good understanding of docker internals.
- Good communication skills, good leadership skills, attention to detail, a sound understanding of algorithms, and object-oriented programming.
Nice to Haves:
- You're proficient with any part of our technology stack: React, TypeScript, Node.js, Memcached, Postgres, Docker, and Elasticsearch.
- You've heard of computing pioneers like Ada Lovelace, Douglas Engelbart, Alan Kay, and others—and understand why we're big fans of their work.
- You have interests outside of technology, such as in art, history, or social sciences.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Notion.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation made due to a disability, please let your recruiter know.
Responsibilities
- Programming, developing, website coding, and producing data-driven web applications, and websites using WordPress and WooCommerce
- Collaborate with designers, developers, and project managers on client projects
- Consult with clients as needed
- Contribute to the development of the misc. company special projects
- Manage your own time & development between multiple projects & clients to meet deliverables
- Follow and contribute to our internal standards
- Keep up on the latest trends and best practices in web development
- Other duties as assigned
Qualifications & skills
Frontend
- Excellent knowledge of HTML5/XHTML, XML, AJAX, JavaScript/jQuery, CSS3
- Excellent knowledge of WooCommerce and WordPress
- Strong understanding and experience with SASS
- Experience with responsive design without dependence on frameworks
- The ability to translate PSDs and other assets created by design team into cohesive websites
- Strong sense of visual design
- An understanding of front-end optimization techniques
- Knowledge of usability / user experience design is a plus
- Experience maintaining version control using Git
Backend
- Strong experience with custom WordPress theme development, including accommodating full user editability, complex layouts, and plugins that require theme customization – we don’t work with prebuilt themes so it is important to have the ability to create complex setups from scratch
- Experience creating custom themes for use with WooCommerce
- Familiarity with various commonplace and proven plugins such as: Advanced Custom Fields, Gravity Forms, The Events Calendar, s2Member, BuddyPress
- Experience with creating custom WordPress plugins is a plus
- Thorough understanding of custom post types and taxonomies
- Working knowledge of basic PHP and MySQL
- An understanding of programming security best practices
- Familiarity with issues in web design & development and accessibility is a plus
- Familiarity with using command line tools on Linux servers is a plus
- Familiarity with using git for source control is a plus
- Involvement in the open source community is a plus
Job Description
Viaan Industries Limited is looking for a Software Developer who is motivated to combine the art of design with the art of programming.The ideal candidate for this position will have a broad technical skill set and extensive experience in this industry. As a result, the candidate should be able to design, develop, test and deploy the products required for the company's needs. Moreover, the candidate should be able to work with other developers in determining product strategy.
Responsibilities
- Own the product : Design, Develop & Deploy
- Ensure Quality & sustainability of the architecture
- Obsess about code quality, automated testing, continuous integration, code reviews, and documentation
- Provide quick & creative solutions for day-to-day operational issues
- Assure that all user input is validated before submitting to back-end.
- Ensure the technical feasibility of UI/UX designs.
Required Skills
- Proficient in Server Side Programming Languages :- PHP (Laravel)
- Proficient in design & architecting scalable products.
- Must have hands on experience in Ajax, Jquery.
- Database knowledge – MongoDb.
- Knowledge of Development Tools Bitbucket, Git, CI/CD with BitBucket and JIRA
- Web Server technologies:- Apache, Nginx
- Solid foundation in data structures, algorithms, and system design
- Expert in HTTP terminologies such as Request/Response cycle, content negotiation, CORS etc
- Management of hosting environment, including database administration and scaling an application to support load changes
- Optimization of the application for maximum speed and scalability
- Implementation of security and data protection
- Setup and administration of backups
- Obsess about code quality, automated testing, continuous integration, code reviews, and documentation.
- Exposure to microservices architecture/ API concepts would be an added advantage.
- Good organizational and time-management skills
Good To Have
- Knowledge of NodeJs, Angular
- Familiarity with AWS products - Beanstalk, Elb, ECS, EC2, SNS, SQS, S3, RDS, etc.
Qualifications
- Bachelor’s degree or equivalent in computer science / engineering
• Excellent English writing skills, as well as the ability to communicate and collaborate effectively with other departments to create innovative content ideas.
• Researching industry-related topics (combining online sources, interviews, and studies) and Identify customers needs and gaps in the content and recommend new topics.
• The ability to consistently meet tight deadlines.
• Conduct keyword research and use SEO guidelines in the content to increase web traffic.
• Develop & Implement SEO Strategy On-Page & Off-Page, for www.atomtech.in
• Perform keyword research to identify top keywords and opportunities in focus areas
• SEO best practices, new technologies as well as search engine algorithm changes in first-page ranking for focus keywords in target geographies
• Maintain all aspects of Google Webmaster Tools and review regularly to ensure all issues are handled in a timely manner
• Use Google Analytics & recommend ideas and changes to the improvement of our customers' user experience and conversion rates.
• Stay up to date with the latest Algorithm updates
• Strategic link building, analysis of client websites, Metatag creations.