
- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Job Description – Java Senior Developer
Job Title: Java – Senior Developer
Location: Hyderabad (Hybrid)
Job Summary: We are looking for a highly skilled Java Developer to join our team and contribute to the design, development, and maintenance of scalable applications. The ideal candidate should have strong hands-on experience in Core and Advanced Java, Spring Boot, Microservices, and cloud platforms like AWS. They must possess excellent problem-solving skills, clean coding practices, and an understanding of RESTful architecture. This role requires proficiency in front-end technologies (Angular/React), database management, and containerization (Docker/Kubernetes) to build high-performance applications.
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- Work on Spring Security, Spring Data JPA, Hibernate, and ORM frameworks for database management.
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- Work with cloud platforms (AWS, Azure, or GCP) and containerization tools like Docker and Kubernetes.
- Optimize application performance by writing efficient, scalable, and secure code.
- Implement CI/CD pipelines and automate deployments using Docker, Kubernetes, or EKS.
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Required Qualifications & Skills:
- 5-10 years of hands-on experience in Core and Advanced Java development.
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- Understanding of OOP, SOLID principles, and clean code best practices.
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About TechGrit:
TechGrit is a custom software development services company dedicated to accelerating business growth through high-performing Agile teams. We specialize in delivering diversified and unique solutions across various industries, including ConstructionTech, HealthTech, FinTech, and HighTech. Our team of champion developers works closely with clients to design and develop custom software solutions that meet their business needs.
Our Mission:
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Backend .Net Developers
Vizag/Hyderabad/Remote
Contract / Fulltime
UK shift : 2- 11 PM IST
Exp Level: 6-10 years
Details:
.Net Core
C#
Experience in developing Microservices.
Experience deploying MicroServices in Docker containers
MVC or other design patterns
Container services in AWS/Azure
Experience with MS-SQL or Postgress
Knowledge on Message Queuing
EXCELLENT COMMUNICATION MUST
This role is a US Client facing, hence we need someone with excellent communication skills and also someone with prior US Client facing experience.
Interview Process:
Online Assessment
Call with our VP
End Customer Interview

Required Skills
1) Good experience in React.js & Asp.net
2) Hand on Node.JS./Express JS
3) Database : MYSQL/MongoDB
4) Experience in Java Script, Typescript.
5)Good experience in HTML5, CSS3, JavaScript, Jquery
6) Experience working in an Agile environment.
7) Good communication skills.
1. Good communications skills
2. creative thinking
3. basic Canva designing
4. social media fluency
5. Basic content writing
6. curiosity
7. commitment to the role
The idea is simple, if you can commit to an internship that uses your skills and teaches you more, while you have fun... apply, and let us take from there!

We are looking for an HR Intern to support our HR department’s daily activities.
HR Intern responsibilities include updating our employee records with new hire information, screening resumes and scheduling interviews. If you’re interested in kickstarting your career in HR and getting a closer look at how our company approaches recruiting and employee development, we’d like to meet you.
Responsibilities
- Screen resumes and application forms
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- Post, update and remove job ads from job boards, careers pages and social networks
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- Assisting the HR staff in gathering market salary information.
- Assisting in the planning of company events.
- Preparing and sending offer and rejection letters or emails to candidates.
- Coordinating new hire orientations.
Requirements:
- Bachelor's degree in human resource management or studying toward a degree in human resource management or related field.
- Proven experience working in an office environment.
- Proficiency in all Microsoft Office applications.
- The ability to work as part of a team.
- Strong analytical and problem-solving skills.
- Excellent organizational skills.
- Effective communication skills.
- Detail-oriented.


- BE Computer Science, MCA or equivalent
- Cloud app development experience
- Strong NodeJs and ReactJS experience
- Advanced knowledge of NodeJS and relational databases
- Understanding of APIs, pagination, searching, sorting
- Experience with building, modifying and extending API endpoints (REST or
GraphQL) for data retrieval and persistence.
- Creating high performance UI etc.
- Experience with SQL and NOSQL databases
- Experience with the full software development life cycle, including requirements
collection, design, implementation, testing, and operational support.
- Experience with scrum or other agile software development methodology.
- Excellent verbal and written communication, teamwork, decision making and
influencing skills.
Experience:
- Min 3 year experience
- Not more than 15 year experience.
- Startup experience is a must.
Location
- Remotely, anywhere in India
Timings:
- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically
clients are in California PST Timezone.
Position:
- Full time/Direct
Other Benefits
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12
PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other
incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here
because you love the company. We have only a 15 days notice period


• Design and build scalable REST API’s and integrate third party API’s
• While you focus on one stack, you will also work on multiple stacks - Backend, Frontend, Databases, Infra, etc.
• Unifying data structures across multiple internal built systems to ensure continuity and enhancements of functionality
• Implement scalable, robust and highly available solutions
• Identify and/or question problems/issues and have the ability to scope out a solution with clean modular code
• Participate in Sprint Planning activities - sizing, estimations and assessments
• Conduct peer to peer code reviews and write unit test cases along with your code
• Work with the QA team to ensure that your code is always delivered on time and matching the criteria of all stories
• Show demoes of the features and functionality you have developed.
Technical and General Skills we expect you to have;
• Quick learner, good at math and problem solving skills
• Strong in communication - verbal and written
• Fair working knowledge of design patterns
• Good in Data Structures and writing algorithms
• Experience working on MVC frameworks
• 1+ year of experience in writing code in either Java, Python, Ruby or JavaScript
• Other tech skills that we’d like you to have knowledge about: Relation DB’s, Git, Using an IDE, writing unit test cases
• Bachelors or Master Degree - Computer Science is a plus, but not required
• Willing to work and keep up in a fast-paced startup
• Be open-minded and learn from your peers
• Have fun in a collaborative work environment
2. Extensive expertise in the below in AWS Development.
3. Amazon Dynamo Db, Amazon RDS , Amazon APIs. AWS Elastic Beanstalk, and AWS Cloud Formation.
4. Lambda, Kinesis. CodeCommit ,CodePipeline.
5. Leveraging AWS SDKs to interact with AWS services from the application.
6. Writing code that optimizes performance of AWS services used by the application.
7. Developing with Restful API interfaces.
8. Code-level application security (IAM roles, credentials, encryption, etc.).
9. Programming Language Python or .NET. Programming with AWS APIs.
10. General troubleshooting and debugging.

