- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Key responsibilities:
● Work closely with the design and product teams to help craft conversational experiences for our users
● Ability to work independently to deliver features that the team design
● You need to own outcomes without someone watching over you
● Understand the data we have and identify how we could leverage it to create more personalised experiences for our users.
● Fine tune models with data specific to our use case
● Use different RAG approaches to augment data that the LLM already has
● Ability to be a leader and independent contributor (we’re a startup so be ready to do whatever it takes)
● Setup new workflow, systems and tool from the ground up (you will have support, but we’re building things from scratch)
Requirements:
● 3+ years of experience
● Experience working with LLMs and Generative AI
● Experience building conversational bots
● Experience fine tuning models
● Experience using RAG base approaches
● Understanding of financial concepts and investing would be a big plus but not required
Job Overview
We are seeking a professional, well-presented Receptionist to serve as the first point of contact for clients and visitors. The ideal candidate will create a welcoming front-desk experience while efficiently handling daily reception responsibilities and providing basic administrative support to the HR/Admin team.
Key Responsibilities
- Greet and welcome clients, visitors, and guests with professionalism and warmth
- Manage incoming calls, emails, and general inquiries promptly and courteously
- Ensure the reception area is clean, organized, and presentable at all times
- Schedule appointments and coordinate calendars as required
- Manage office supplies and coordinate with vendors and service providers
- Maintain records, files, and documents in an organized manner
- Coordinate couriers, deliveries, and incoming/outgoing mail
- Provide administrative support for meetings, interviews, and office activities
- Assist with day-to-day office operations and support other departments when needed
Required Skills & Qualifications
- Excellent verbal and written communication skills in English (Kannada proficiency is a plus)
- Professional, presentable, and well-groomed appearance
- Strong organizational, multitasking, and time-management skills
- Proficiency in MS Office (Word, Excel, Outlook)
- Friendly, approachable, and customer-focused attitude
- Prior experience in a receptionist or front-desk role is an added advantage
Data Analytics
- Analyze client requirements and design customized Saviynt IGA solutions to meet their identity management needs
- Configure and implement Saviynt IGA platform features, including role-based access control, user provisioning, de-provisioning, certification campaigns, and entitlement management
- Collaborate with clients and internal stakeholders to understand business processes and translate them into effective IGA policies
- Assist in the integration of Saviynt IGA with existing identity and access management (IAM) systems, directories, and applications
- Conduct testing and troubleshooting to ensure the accuracy and effectiveness of the implemented IGA solution
Experience: 5+ years
Location: Hyderabad ( Work from office)
Job Type: Full Time Permanent position
Notice Period : Immediate joiners or max 15 days
Requirements:
- Analytical skills, problem-solving skills, Strong communication and domain knowledge.
- Sound Knowledge in HTML,CSS, Microsoft. Net framework, Javascript, PHP, React and SQL.
- Able to create detail business analysis, outlining problems, opportunities and solutions for the business.
- Experience in Agile scrum methodologies creating user stories and estimating story points for each stories.
- Exceptional analytical and conceptual thinking skills.
- Working experience with any wireframe tools (Sketch ,Adobe, UXPin, Mockplus, JustInMind etc)
- Ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Masters/Degree with a background in business, Engineering and IT with minimum 5 years working experience as business Analyst.
Responsibilities :
- Help the product owner groom the product backlog by considering purpose, prioritizing the stories,
- organizing the stories, splitting epics into user stories, and ensuring a complete description of the
- solution.
- Studies the software application domain, prepares software requirements, and specification
- (Software Requirements Specification) documents.
- Works with the stakeholders to analyze and document business processes for the system to be
- developed
- Perform actual analysis on requirements to consider all scenarios/exceptions that may occur
- Determine functional requirements and features and prepare a wireframe for user interface screen
- Advise the product owner and coach the team, as well as other business analysis considerations
- Communicates with both the developers and stakeholders in such a manner until the project ends.
- Co-facilitate trainings/workshops client-side.
NodeJS (Node.js)
Javascript
MongoDB
Express- In-depth knowledge of Node.js and frameworks available for it.
- Understanding the nature of asynchronous programming and its quirks and workarounds.
- Good understanding of server-side templating languages.
- Good understanding of server-side CSS pre-processors.
- Basic understanding of front-end technologies, such as HTML5, and CSS3.
- Understanding of accessibility and security compliance.
- User authentication and authorization between multiple systems, servers, and environments.
- Integration of multiple data sources and databases into one system.
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.
- Proficient understanding of code versioning tools, such as Git.
Benefits :
- Become one of the early members of a fast-growing, exciting startup.
- Have a real impact on the company's growth and evolution.
- Work on a wide variety of projects which are often ground upbuilds.
PHP
CodeIgniterResponsibilities
- Work closely with the IT team in completing projects
- Troubleshoot and fix any issues relating to PHP programs
- Ensure smooth operations of web processes and infrastructure
- Create scripts to facilitate client systems to meet performance and objectives
- Test and develop software for client applications
- Create documentation for software created
- Utilize source debuggers and write or modify client software
- Produce results effectively and within the deadlines set
Qualifications
- Proven experience as a PHP developer in a competitive environment
- Strong knowledge of PHP coding and web-based applications
- Good understanding of website integration and software creation
- Excellent verbal and written communication skills
- Able to follow clear instructions according to client demands
- Strong analytical and problem-solving skills
- Creative ability to produce effective solutions to client problems
- Good team player that is enthusiastic about delivering results
- Able to work seated in front of a computer screen for long hours at a time
C#We are seeking a developer responsible for building games for various target platforms based on the Unity framework. Your primary responsibilities will be to implement game functionality translating design ideas, concepts, and requirements into a functional and engaging game. A commitment to collaborative problem solving, sophisticated design, and a quality product are essential.
Skills Required:
- Excellent knowledge of Unity, including experience with scripting, textures, animation, GUI styles, and user session management.
- Familiarity with level design and planning.
- Experience with game physics and particle systems.
- Experience with mobile and console game development.
- Experience optimizing memory and space usage for support of older hardware.
- Ability to constantly learn and stay in touch with evolving game standards and development technologies.
- Strong understanding of object-oriented programming.
- Familiarity with current design and architectural patterns.
- Knack for writing clean, readable, and easily maintainable code.
If you are looking forward for this opportunity, kindly apply with us with below asked details:
Total Experience:
CTC:
ECTC:
NP:
Current Location:
Hometown:
NodeJS (Node.js)MongoDB
HTML/CSS
Angular (2+)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon