
- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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We’re a team that has previously built and rolled out globally successful SaaS products used by tens of thousands of customers. We’re laser focused on delivering a world class new product again, and looking for an ambitious front-end engineer to join our existing team of 9 engineers.
If it excites you to think of a fast paced start-up environment, building something big from scratch, breaking down new problems, creating well structured UI components, executing on pixel perfect design, paying great attention to every little interaction detail, and doing demos of your work every Friday with a happy and passionate team, then this is the right opportunity for you.
Some of the tech problems you get to work-on as a front-end developer would include building real-time collaboration experiences across our product, building live document editing and modern spreadsheet experiences from scratch, creating flexible new Kanban-style views of work tasks, and crafting cool new UI components and interactions that we will use across our product.
About you:
- Knowledge in the following areas
- React
- SPA Framework patterns
- Hands-on experience in HTML, CSS, SASS & Object Oriented Javascript
- Worked with features provided by browsers (Caching / Storage / Compatibility etc )
Nice to have:
- Familiarity with AWS
- Experience with startups or early stage teams
- Knowledge of module bundlers like Webpack
What’s in it for me?
- Great opportunity: Rocketlane genuinely cares about everyone we hire. You’ll learn new things and grow no matter how experienced you are; you will be working with founders who have more than three decades of collective experience in building significant B2B SaaS startups.
- Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out thehttps://www.linkedin.com/feed/hashtag/?keywords=rocketlane_meet_the_team"> MTT(Meet The Team) videos on our LinkedIn.
- Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.
- Growth: You could easily and quickly transition into other sales roles you might like.
- Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.
- Monetary rewards and benefits: Competitive salary, flexible leave policy, and more!
About Our Client
It is a last-mile tech-logistics solution provider for intra-state deliveries based in Bangalore. It offers reliable, affordable, and professional services, structured to serve enterprises.
Our Client aggregates light commercial vehicles for urban logistics and has onboarded 55,000+ truckers on its platform across 14 cities. Our Client works across industry sectors like organized retail, FMCG and e-commerce, distribution and 3PL companies. Some of its clients include Amazon, Flipkart, Bisleri, Vishal Mega Mart, Future Supply Chain, Coca-Cola, Delhivery, and Udaan.
The company offers customized logistics solutions for clients, along with other value-added services such as screened drivers, audited and GPS-enabled vehicles, point-to-point billing, status updates, 24x7 service, and greater efficiency, all at transparent and economical pricing.
Our Client, as a brand, is known as one of the market leaders in the enterprise segment, and first movers to identify and empathize with the underserved urban trucker community, playing a huge role in making them a part of the mainstream economy. This series-B funded tech-logistics company aims to disrupt the primitive $35bn+ urban-logistics industry by leveraging technology and help enterprises to reach consumers faster.
Our Client is India's largest enterprise urban-logistics provider in India, with 55,000+ Light Commercial Vehicles on its platform.
Why Our Client?
- Switch career into internet startups.
- Work with fast-paced organizations.
What will I do?
Develop new user-facing features·
Build reusable code and libraries for future use·
Ensure the technical feasibility of UI/UX designs·
Optimize application for maximum speed and scalability·
Assure that all user input is validated before submitting to back end·
Collaborate with other team members and stakeholders.·
What skills should I have?
BTech, BE, BS degree in Computer Science, similar technical field of study or equivalent practical·
experience.
3+ years·' experience in web and software development.
Demonstrated knowledge of web technologies such as HTML5, CSS3, Javascript and AJAX/Fetch·
API.
Demonstrated experience in React, React-Router, Redux, React-saga/Thunk.·
Ability to work independently and multi-task effectively.·
Flexible and willing to accept a change in priorities as necessary.·
Strong attention to detail.·
A good understanding of cross-browser compatibility issues and ways to work around them.·
Proficient with code versioning tools, such as Git / Mercurial / SVN·
A good understanding of SEO principles and ensuring that application will adhere to them.·
Job Description / Responsibilities
● Join a team of great technical professionals who work hard but have fun and enjoy
developing state-of-the-art product-based applications and websites.
● Use best practice coding standards and implement each deliverable.
● Write and manage program and Bug Fixes
● Construct and support integrations that are easy to manage, maintain, customize and
configure; ensure overall reliability, availability, and high-performance code.
● Analyze system issues and problems and implement solutions rapidly.
● Manage multiple projects simultaneously varying in size and scope
● Work in a fast-paced cross-functional team environment. Effectively handle
time-critical issues and appropriately escalate at-risk items.
Desired profile of the candidate
● Server-side language NodeJS and PHP with experience in any framework.
● Frontend ReactJS, JS and HTML
● MYSQL/MariaDB Database
● Strong knowledge of OOP concepts.
● Good to have a cloud experience
● Computer Science/Software Engineering Bachelor’s degree or higher education.
● Experience in writing high-performance and highly scalable code using best
practices and coding standards.
● Excellent written and spoken communication skills.
● Excellent organizational and attention to detail.
● Good to have familiarity with NoSql DB, web servers (e.g. Apache), caching
(Memcache / Redis), Cloud, NodeJs, Microservices architecture Familiar with
agile software development methodologies (e.g. SCRUM / Agile / Kanban)
● Must know MVC design patterns, XHTML/HTML5, PHP, NodeJS,
CSS3, XML, MySQL/MSSQL, JavaScript jQuery, JSON objects, API, AJAX
functionality and client-side validation.
● Understanding accessibility and security compliance.
● Understanding fundamental design principles behind a scalable application
● Knowledge of using version control software such as SVN or GIT will be preferable.
● Experience in either Mobile application or Data Integration with other apps
would be preferred.
- must have experience in Java, Spring Boot, Microservices , Kafka, API
- Developing applications that demand high availability and concurrency.
- Good understanding of DevOps concepts and processes
- Ability to write structured and well documented code
- Good knowledge of working with third-party dependencies and debugging dependency conflicts.
- Knowledge of Unit Testing and Build tools.
- Team Leading & Mentoring for Senior Developers
- Retail domain experience is added advantage.
- Having around 8+ years of Experience in IT industry in Software Development.
- Sound knowledge in Core Java
- Having work experience in SDN/NFV, Orchestration
- Having work experience in Open source and Open Flow Controller(SDN).
- Experience in Aglie methodology.
- Good Knowledge on MySQL ,Postgresql or any Timeseries DB,Kafka, Zookeeper
- Good Knowledge on ONOS, ODL (OpenDaylight) OpenKilda,Mininet.
- Having work experience in MVT/MVC architecture.
- Having good knowledge networks, devices, service modeling and automation in systems.
- Having work experience on API & JSON implémentation.
- Knowledge in OpenStack,Ansible, Shellscript, Chef, Puppet,
- Good Understanding of Software Development (i.e. SDLC)
- Good team player enthusiastic and quick learner
- Good interpersonal skill, commitment, result oriented with a quest and learn new technologies and understanding challenging tasks
- Knowledge in AWS, AZURE Cloud
Principal duties and responsibilities:
- Design and implementation of automotive applications
- Analysis of customer product requirements
- Review and investigate issues in code developed by peers
- Partner closely with customers and other Cerence teams to establish and maintain clear, concise communication through regular reporting, meeting participation, and follow-up
- Adopt underlying layers for Android Automotive to run on customer hardware
Education: Bachelor/Master in Computer Science, Engineering, or equivalent
Minimum years of work experience: 4+ years of industry experience
Required skills:
- 4 + years’ software development experience, preferably for automotive and in connection with user interface technologies
- Experience using modern development processes/tools and developing through the complete Software Development Life Cycle
- Experiences in programing and scripting languages (JAVA, Python, Typescript)
- Experience with using source control tools like Git and CI/CD pipeline tools like Jenkins
- Experience working in / Knowledge of Agile/Scrum framework
- Experience in Android development
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks
- Strong object-oriented analysis, design, and coding skills
- Fluent in English both written and spoken
- Strong team player and customer focus
Preferred skills:
- Good knowledge of Android Automotive platform
- Experience with VS Code
- Ability to set-up and hardware equipment in support of software development tasks (i.e. configure software on target device, connect cabling/power suppliers, etc.)
-
Skills : React JS, React router, redux, HTML, javascript, css
BriefJobDescription:
- FrontEnd Developer
Passionate and Energtic to take responsibility of developing from scratch in frontend.
Strong proficiency with React
Understanding the nature of asynchronous programming and its quirks and workarounds
Good understanding of server-side CSS preprocessors
Basic understanding of front-end technologies, such as HTML5, and CSS3
Understanding accessibility and security compliance
User authentication and authorization between multiple systems, servers, and environments
Understanding fundamental design principles behind a scalable application
- FrontEnd Developer
Job Overview
Concurrently managing projects with high complexity, varying budgets, differing durations, and multiple stakeholder involvement. Projects are medium to large in scope and budget. This includes projects that are budget and time constrained, and include IT equipment and hardware components, some of them being niche projects in healthcare domain. Responsible for many aspects of conducting the task(s) through the entire project life, with a focus on optimized solution provisioning, overall integration, multiple vendor management, and data security. Experience in healthcare industry is an added advantage though project management as well as full stack development experience is mandatory.
Responsibilities and Duties:
- Integrations: Responsible for system integration planning: API Management to connect with current infra and launching/planning new IT architecture. Such as LIS, RIS, PACS, CRM, Fareye, Acuity, GE AW, MWL, MPPS integrations.
- Process Improvement: Identify enhance and Implement IT platforms to optimize operational bottlenecks: such as Queue Management etc.
- Automations: Plan automation of manual tasks, such as integration of Pine Labs / PayTM EDC Machines with POS; Fujitsu PaperScan for Auto-digitization of Scanned Documents.
- Infra Management/Uptime Monitoring: Implementation of Organization wide SD-WAN and setting up protocol to manage network/bandwidth usage.
- Security/Firewalls: Implement organization wide Firewall (with SD-WAN), Implement Endpoint Security for All users.
- CRM Management: Maintenance of workflows in Call Centre
- Data Management: Excel expertise is a must for data corrections/ process
- Analytics: Responsible for Business Analytics and Process Management
- Website Monitoring/Implementations: Manage WPMUDEV (For WP Security) and evaluate a shift to Magento
- WAF Management: Manage and Plan Rules for Cloudflare, AWF and Fortinet Accounts.
- VPN Administration: Evaluate building an IP-SEC tunnel for enhanced security
- New project’s implementation
- Experience in Process Implementations
- Knowledge of AWS Infrastructure will be added advantage







