
- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Technical Proficiency :
Must have :
- Strong development experience in Python in the environment of Unix/Linux/Ubuntu
- Strong practical knowledge of Python and its libraries.
- Current working experience with cloud deployment of AWS/Azure/GCP, Microservice architecture, and Docker in Python.
- Good knowledge of CI/CD and DevOps practices
- Good Experience of Python with Django/ Scrapy/ Flask frameworks.
- Good Experience in Jupyter/ Docker/ Elastic Search, etc.
- Solid understanding of software development principles and best practices.
- Strong analytical thinking and problem-solving skills.
- Proven ability to drive large-scale projects with a deep understanding of Agile SDLC, high collaboration, and leadership.
Good to have :
- Expected to have migration experience from one version to the other, as this project is about migration to the latest version.
- Preferred if had an OpenEdx platform experience or any LMS platform.
- Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
- Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.
- Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.
- Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
- A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
- Ability to iterate designs and solutions efficiently and intelligently.
- Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
- A clear understanding of the importance of user-centered design and design thinking.
- Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
- Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
- Be passionate about resolving user pain points through great design.
- Be open to receiving feedback and constructive criticism.
- Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.

This profile will include following responsibilities:
- Perform Web Application Security Testing
- Perform Mobile Application Security Testing
- Scan Network for Security Vulnerabilities
- Co-ordinate with the clients for Project related queries
- Undertake meeting with the client teams for discussing security issues and recommendations
- Create detailed security reports
- Keep track of project progress & send regular updates
- Research on Open source security tools & new security topics
- Create Security Knowledge base for the teamThe candidate should be we well versed with application security concepts, including the mitigation techniques:
- Web Application Security – OWASP Top 10
- Mobile Application Security – Mobile OWASP Top 10
- Threat Modelling
- Risk Rating Frameworks
- Web Traffic Interception (For Web/Mobile apps)
- SSL
- Network Concepts
- Web Development Basics - HTTP/HTML/JavaScript
- Basic Mobile Application Concepts (either Android or IOS)
The DevOps Engineer's core responsibilities include automated configuration and management
of infrastructure, continuous integration and delivery of distributed systems at scale in a Hybrid
environment.
Must-Have:
● You have 4-10 years of experience in DevOps
● You have experience in managing IT infrastructure at scale
● You have experience in automation of deployment of distributed systems and in
infrastructure provisioning at scale.
● You have in-depth hands-on experience on Linux and Linux-based systems, Linux
scripting
● You have experience in Server hardware, Networking, firewalls
● You have experience in source code management, configuration management,
continuous integration, continuous testing, continuous monitoring
● You have experience with CI/CD and related tools
* You have experience with Monitoring tools like ELK, Grafana, Prometheus
● You have experience with containerization, container orchestration, management
● Have a penchant for solving complex and interesting problems.
● Worked in startup-like environments with high levels of ownership and commitment.
● BTech, MTech or Ph.D. in Computer Science or related Technical Discipline


- Work closely with your business to identify issues and use data to propose solutions for effective decision making
- Build algorithms and design experiments to merge, manage, interrogate and extract data to supply tailored reports to colleagues, customers or the wider organisation.
- Creating and using advanced machine learning algorithms and statistics: regression, simulation, scenario analysis, modeling, clustering, decision trees, neural networks, etc
- Querying databases and using statistical computer languages: R, Python, SLQ, etc.
- Visualizing/presenting data through various Dashboards for Data Analysis, Using Python Dash, Flask etc.
- Test data mining models to select the most appropriate ones for use on a project
- Work in a POSIX/UNIX environment to run/deploy applications
- Mine and analyze data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies.
- Develop custom data models and algorithms to apply to data sets.
- Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting and other business outcomes.
- Assess the effectiveness of data sources and data-gathering techniques and improve data collection methods
- Horizon scan to stay up to date with the latest technology, techniques and methods
- Coordinate with different functional teams to implement models and monitor outcomes.
- Stay curious and enthusiastic about using algorithms to solve problems and enthuse others to see the benefit of your work.
General Expectations:
- Able to create algorithms to extract information from large data sets
- Strong knowledge of Python, R, Java or another scripting/statistical languages to automate data retrieval, manipulation and analysis.
- Experience with extracting and aggregating data from large data sets using SQL or other tools
- Strong understanding of various NLP, and NLU techniques like Named Entity Recognition, Summarization, Topic Modeling, Text Classification, Lemmatization and Stemming.
- Knowledge and experience in statistical and data mining techniques: GLM/Regression, Random Forest, Boosting, Trees, etc.
- Experience with Python libraries such as Pandas, NumPy, SciPy, Scikit-Learn
- Experience with Jupyter / Pandas / Numpy to manipulate and analyse data
- Knowledge of Machine Learning techniques and their respective pros and cons
- Strong Knowledge of various Data Science Visualization Tools like Tableau, PowerBI, D3, Plotly, etc.
- Experience using web services: Redshift, AWS, S3, Spark, DigitalOcean, etc.
- Proficiency in using query languages, such as SQL, Spark DataFrame API, etc.
- Hands-on experience in HTML, CSS, Bootstrap, JavaScript, AJAX, jQuery and Prototyping.
- Hands-on experience on C#, Javascript, .Net
- Experience in understanding and analyzing data using statistical software (e.g., Python, R, KDB+ and other relevant libraries)
- Experienced in building applications that meet enterprise needs – secure, scalable, loosely coupled design
- Strong knowledge of computer science, algorithms, and design patterns
- Strong oral and written communication, and other soft skills critical to collaborating and engage with teams
We are looking for passionate, talented and super-smart engineers to join our product development team. If you are someone who innovates, loves solving hard problems, and enjoys end-to-end product development, then this job is for you! You will be working with some of the best developers in the industry in a self-organising, agile environment where talent is valued over job title or years of experience.
Responsibilities:
- You will be involved in end-to-end development of VIMANA technology, adhering to our development practices and expected quality standards.
- You will be part of a highly collaborative Agile team which passionately follows SAFe Agile practices, including pair-programming, PR reviews, TDD, and Continuous Integration/Delivery (CI/CD).
- You will be working with cutting-edge technologies and tools for stream processing using Java, NodeJS and Python, using frameworks like Spring, RxJS etc.
- You will be leveraging big data technologies like Kafka, Elasticsearch and Spark, processing more than 10 Billion events per day to build a maintainable system at scale.
- You will be building Domain Driven APIs as part of a micro-service architecture.
- You will be part of a DevOps culture where you will get to work with production systems, including operations, deployment, and maintenance.
- You will have an opportunity to continuously grow and build your capabilities, learning new technologies, languages, and platforms.
Requirements:
- Undergraduate degree in Computer Science or a related field, or equivalent practical experience.
- 2 to 5 years of product development experience.
- Experience building applications using Java, NodeJS, or Python.
- Deep knowledge in Object-Oriented Design Principles, Data Structures, Dependency Management, and Algorithms.
- Working knowledge of message queuing, stream processing, and highly scalable Big Data technologies.
- Experience in working with Agile software methodologies (XP, Scrum, Kanban), TDD and Continuous Integration (CI/CD).
- Experience using no-SQL databases like MongoDB or Elasticsearch.
- Prior experience with container orchestrators like Kubernetes is a plus.
We build products and platforms for the Industrial Internet of Things. Our technology is being used around the world in mission-critical applications - from improving the performance of manufacturing plants, to making electric vehicles safer and more efficient, to making industrial equipment smarter.
Please visit https://govimana.com/ to learn more about what we do.
Why Explore a Career at VIMANA
- We recognize that our dedicated team members make us successful and we offer competitive salaries.
- We are a workplace that values work-life balance, provides flexible working hours, and full time remote work options.
- You will be part of a team that is highly motivated to learn and work on cutting edge technologies, tools, and development practices.
- Bon Appetit! Enjoy catered breakfasts, lunches and free snacks!
VIMANA Interview Process
We usually target to complete all the interviews in a week's time and would provide prompt feedback to the candidate. As of now, all the interviews are conducted online due to covid situation.
1.Telephonic screening (30 Min )
A 30 minute telephonic interview to understand and evaluate the candidate's fit with the job role and the company.
Clarify any queries regarding the job/company.
Give an overview about further interview rounds
2. Technical Rounds
This would be deep technical round to evaluate the candidate's technical capability pertaining to the job role.
3. HR Round
Candidate's team and cultural fit will be evaluated during this round
We would proceed with releasing the offer if the candidate clears all the above rounds.
Note: In certain cases, we might schedule additional rounds if needed before releasing the offer.



Requirements:
- Passion for building and delivering great software with a strong sense of ownership.
- Good understanding into .Net Core and PS
- Minimum of two years of experience in building web applications using ASP.NET MVC and .NET platform in general.
- Should have strong UI development skills using HTML, CSS/JavaScript frameworks.-
Good understanding of IIS configuration
- Strong experience with Build and Release, Agile processes and Estimation/Planning-
Exposure to New Relic or similar tools to optimize web application performance
Strong expertise in SQL programming, with experience of writing & optimizing queries that access/process millions of records-
Experience of architecting and designing web applications and servicesTeam TA,LeadSquared (ref:hirist.com)


