- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Our mission is to codify the tribal knowledge gained from years of practice and struggle across these
fields and create a platform to enable even casual learners to learn.
What you can look forward to:
● We provide a platform for you to grow exponentially along with the organisation.
● Grow with a team having strong foundations in software engineering practices.
● First-hand experience with a wide range of technologies that work at scale.
● Your role is not just subjected to coding , you will be involved in the end to end product phase
from ideation to the product going live.
● Our focus is not from which tier 1 college you come from rather it is the skills/competencies you
have and the progression you have shown in your career graph.
● Learn in an environment passionate about knowledge-sharing.
● Have a pivotal role in the transformation of our engineering culture.
Responsibilities:
● Develop and strengthen brand assets including style and brand guidelines
● Deliver high-quality, on-brand graphics to support a superior customer experience.
● Independently perform medium to high complexity creative tasks that are cohesive, simple,
intuitive and customer centric while following the brand style guides
● Incorporate creative execution best practices to ensure high-volume designs are delivered in a
timely manner
● Produce creative assets including graphics, templates, and layouts and visual standards for
marketing activities across multiple channels. These include web, social media, events, email
campaigns, and other activations.
● Independently perform medium to high complexity creative tasks that are cohesive, simple,
intuitive and customer centric while following the brand style guides
● Incorporate creative execution best practices to ensure high-volume designs are delivered in a
timely manner
● Support your design work using insights from quantitative data and site metrics, segmentation
and customer feedback
● Quality control to ensure accuracy and a high creative bar.
Roles & Responsibilities
- Career Counselling students and parents based on the requirements of admission
- A strong Sales pitch for active conversion of leads to admission
- Confident and dedicated, performer in achieving the given targets
- Excellent Communication skills and good interpersonal skills
- Student's concern to be valued as a top priority
- Must update the knowledge and provide the right suggestion to the students.
Desired Candidate Profile:
- Graduate in any stream is preferred
- Multi-linguistic fluency is preferable
- Immediate joiners are requested to apply.
- Develop and execute end to end projects and programs central to building a fast-paced high growth startup.
- You'll report to our founders and work closely with members of the leadership team.
- Should have exp. in working and collaborating with colleges/universities PAN Indian and Internationally
- If you are looking to build a career working with multiple teams and stakeholders by driving things centrally, then we should talk.
- We are hiring for multiple positions. An ideal candidate should have 3-6 years of experience. Preferred candidate should have experience in consulting + startup.
UpSkillz Tech is a higher education organization providing accountable and industry- integrated education. We are a premier and one-of-its-kind higher education program in India to implement an outcome-based fee model versus an admission-based fee model for our students.
While keeping our skin in the game, at UpSkillz, we strive to deliver best-in-class education to students to make them successful for their professional career. We work on an asset-light model - partnering with UGC/AICTE approved colleges and universities - to provide industry- relevant and futuristic education leveraging technology.
UpSKillz is working to bridge the skill gap that prevails in what higher education teaches and what the industry actually demands. We aim to create higher education more accountable, pragmatic, and tailored to corporate requirements.
Expectations From The Role
- Act as a central POC to design, drive and execute projects from the Founder's office.
- Take complete ownership of assigned projects - which have a direct impact and coordinate end to end.
- Maintain key internal and external stakeholder relationships. Own strategic relationship with external stakeholders including investors
- Identify gaps and roadblocks that functions/teams are struggling with and troubleshoot them.
- Build systems and processes to run a smooth engine across multiple functions/teams.
- Define the key metrics (KRAs and KPIs) of different functions and make sure they are being completed as per the set targets.
- Plan out an approach/analysis strategy (data + qualitative) to infer underlying trends/actions specific to a program.
- Build high-quality reports and deducing insights from the same.
- Ability to work with cross-functional teams and resolve escalations.
- Review all the student feedback received from various sources.
- Market research competitor analysis to identify threats and opportunities.
- Analyze consumer behavior and determine student personas.
- Identify opportunities to reach new market segments and expand market share.
- Monitor competition (acquisitions, pricing changes, and new products and features.
- Understanding the student behaviour and gathering insights to suggest improvements in the product/programs.
- 3-6 years in a business or executive management/consulting roles, organizing and directing multiple teams and departments.
- Must have worked in a fast-paced growing technology startup and consulting experience
- Should have exp. in working and collaborating with colleges /universities
- Ability to share and seek feedback across functions
- Well versant with people/talent challenges and ability to manage the same in a high growth- stage startup.
- Extraordinary communication skills - written and verbal
- Extremely versatile, dedicated to efficient productivity with experience in planning and leading strategic initiatives
We are one of the growing edtech company in India with a focus on the US B2B market. We are looking for a Engineering Manager to join the team and lead engineering efforts. We are looking from Product Base companies only.
Key Responsibilities
- Build and lead multiple agile/scrum teams of top-notch engineers to own, drive & deliver critical parts of our products.
- Work closely with Software Developer to develop the best technical design and approach for new product development.
- Ensure timely delivery of projects with high quality.
- Set up best practices for development and champion their adoption.
- Oversee architecture & design of technically robust, flexible and scalable solutions.
- Architecting and engineering solutions which can meet the requirement of unknown customer buying off the shelf products
- Engage with product management teams to drive the functionality, usability, and other non-functional requirements
- Ensure on-time launches by managing design, development, and integration efforts according to a standard or customized project plan
- Be a champion of engineering excellence: establish team metrics for measurement of engineering and operational excellence. Implement a consistent, regular process for assessment and improvement.
- Show strong business and technical judgment that will accelerate time to market of releases, while incrementally moving our services towards the long-term vision.
- Be responsible for mentoring and developing front line managers and engineers.
Qualifications
- Bachelor's degree in Computer Science or Engineering
- 10+ years of work experience in software development and 5+ years as a leadership role.
- Deep Understanding of enterprise grade technologies.
- Experience in building and running distributed systems for 24x7 online services at scale.
- Deep understanding of JAVA, Spring boot, Hibernate.
- Deep understanding & expertise with highly transactional, large relational and complex systems
- Knowledge of Object-Oriented Design, data structures, algorithm design, and complexity analysis.
- Experience in defining and executing professional software engineering best practices for the full software development life cycle.
- Strong analytic and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
- Strengths in problem-solving, issue resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
- Strong verbal and written communication skills with a demonstrated experience. Engaging and influencing peers and executives.
- A strong sense of ownership, urgency and drive.
- Being a strong leader, team player, mentor, and people manager.
Location
- Pune
- Hyderabad
Job requires you to possess the following skills and experience:
- Proficient in Drupal 8 and 9, including custom module development, key contributed modules and core API
- Familiarity with Web Services, Headless CMS and Cloud services.
- Preference will be given to candidates who are Acquia certified.
- Having 8 – 10 years of Drupal hands-on development experience.
- Proficient in the maintenance and administration of Drupal modules and sites.
- Experience integrating open source and third-party applications into existing systems.
- Knowledge of PHP 5.x & 7.x, PHP files and theme functions, and knowledge of the Drupal theme layer
- Solid understanding of AJAX, HTML, JQuery, JavaScript, and CSS
- Familiarity with source control systems such as GIT, Subversion, etc.
Job Responsibilities:
- Results-oriented, reliable, able to work under pressure with multiple projects
- Hire, Train and Coach a team Drupal engineers
- Ability to both collaborate with team members and to work independently
- Eager to embrace current and emerging web technologies
Project Experience:
Please share links to your Github profile, LinkedIn profile and portfolio.
Required experience:
- Responsible for architecting, designing and implementing new features and functionality
- Establishing and guiding the websites architecture
- Ensuring high-performance and availability
- Proven experience as a Technical Architect Lead
- Hands-on experience with software development and system administration
- Understanding of strategic IT solutions
- Experience in project management and service-oriented architecture (SOA)
- Managing all technical aspects of the Drupal CMS
- Excellent communication skills
- Problem-solving aptitude
- Organizational and leadership skills
- BE/ BTech/ MCA in Computer Science, Engineering or a related field
Work Experience Required:
1) Senior-level Developer with 3+ years of experience in .Net technologies (.NET Core).
2) Have good hands-on experience working with Angular / Vue JS (Preferable) / React
3) Have strong hands-on experience of Entity Framework and writing LINQ queries.
4) Typescript experience is a plus.
5) Strong Web API and MVC app development experience is a plus.
Important skills:
- Review requirements, create system design documents and develop solutions
- Proficiency in C#, Angular-2, http://asp.net/">ASP.NET, OOPS, http://ado.net/">ADO.NET, WCF, Amazon Web service & cloud, JQuery, LINQ, XML Schema, XSLT & SQL Server
- Web API & Entity Framework
- Should be well versed with Data Structures & algorithms, Multithreading, and optimization Technique.
- Knowledge of SOA architecture will be an added advantage.
- Should have capabilities to develop the core modules/components and should have experience in one or more complete life cycle modules
- Preferable if having an understanding of software development lifecycle and exposure to AGILE and SCRUM Methodologies
- Strong analytical and problem-solving skills and Excellent verbal and written communication skills
- Experience in Production support will be an added advantage.
Job Role: Sr. Recruiter /Leads/Account Managers
Job Location: Indore
Job Type: Work From Office
Equal Opportunity Provider: We welcome & encourage both Female & Male candidates to work with us.
Shift Timing: US Time Zone (Night Shift)
- For Male Candidate: Any time between 6:00 PM IST to 6:00 AM IST actual shift would be allotted as per the business requirement.
- For Female Candidates: 8:00 PM to 5:30 (Fixed Shift)
Roles & Responsibilities:
- Accountable for managing the Requirements from the clients and generation of revenue as per expectations
- Mapping the client’s needs and getting the best out of available opportunities
- Balancing the workload as per the available resources and getting the job done
- Responsible for the productivity of the Team Members and their growth in the organization
- Co-ordination with other departments to complete the recruitment cycle
- Responsible for maintaining Individual and team data base.
- Proactively recruit and maintain relationships with highly sought-after candidates for client marketing
- Responsible for team’s success in delivering the pre-defined targets.
Requirements:
- Should have minimum of 3+ years of experience as Team Leader in a direct or MSP based US Recruitment environment.
- Candidates willing to take challenging job only needs to apply.
- Experience in end-to-end recruitment cycle for US Based clients with hands on experience of working in the MSP environment.
- Must have experience in handling a diverse team.
- Excellent understanding the client requirements and the ability to drive them through a complete recruitment cycle.
- Working closely with Sales / Account Manager to anticipate requirements & identify potential resource pool.
- Driving the teams to achieve their targets along with his/her own targets.
- Able to multi-task and work within tight deadlines Demonstrates the ability to quickly evaluate and prioritize tasks must be proactive & self-driven.
- Self-starter, motivated and detailed/results oriented