
- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
Company video


Similar jobs
Responsibilities:
1. Collaborate across different teams to understand project requirements and user needs.
2. Conduct user research, usability testing, and gather feedback to make informed design decisions.
3. Create wireframes, prototypes, and high-fidelity designs for web and
mobile applications.
4. Design intuitive user interfaces that optimise user interaction and
experience.
5. Ensure designs adhere to brand guidelines and maintain consistency
across platforms.
6. Iterate on designs based on user feedback, usability testing results, and industry best practices.
7. Stay updated with the latest UI/UX trends, tools, and technologies to
continuously improve design processes and outcomes.
8. Communicate design ideas, concepts, and rationale effectively to the
team members directly involved in the project as well as the clients.
Requirements:
1. 4-7 years proven experience as a UI/UX Designer or similar role with a strong portfolio showcasing relevant work.
2. Proficiency in design tools such as Adobe XD, Sketch, Figma, or similar software.
3. Solid understanding of user-centered design principles and best
practices.
4. Experience with user research techniques, usability testing, and user
interface prototyping.
5. Strong analytical and problem-solving skills with attention to detail.
6. Excellent communication and collaboration abilities to work effectively in a team environment.
7. Ability to multitask, manage priorities, and meet project deadlines in a
fast-paced
Responsibilities;
● Analyze financial data related to loan requests.
● Evaluate loan documents are to ensure accuracy and completeness. ● Perform risk assessments on potential loan recipients based on credit rating, borrowing history, and other specific risk factors.
● Record loan denials and specific basis for declining application.
● Monitor and report noncompliance with loan covenants.
● Maintain client relationships and provide superior customer service.
● Assist with technical underwriting issues and questions.
● Review loan documentation and vendor reports to identify signs of fraudulent activity.
● Develop and implement underwriting policies and procedures
- Solid experience in PHP/Frameworks of PHP (Laravel,Codeignitor,etc)
- Excellent knowledge of JavaScript, jQuery
- Experience in working with REST APIs and AJAX
- Good understanding of database design and optimization
- Experience of responsive and mobile-first design platforms like Bootstrap
- Knowledge of version control systems like GIT
- In-depth understanding of Agile development process
Desired Candidate Profile and skill set:
- Minimum 2 years of relevant software development experience.
- Good Knowledge of E-commerce websites and WordPress
- Experience in ReactJs and Redux, React-Native would be a plus
Job responsibilities
- Participate in developing e-commerce websites on BigCommerce platform
- Collaborate with project managers and clients to understand requirements and participate in planning the development roadmap
- Be responsible for delivering optimized, fast loading, responsive, and highly functional website
- Migrate websites from other e-commerce platforms to BigCommerce and install and customize new BigCommerce themes
- Extending BigCommerce functionalities to the next level using storefront APIs, liquid programming, meta fields, etc.
- Implementing SEO/CRO best practices in BigCommerce sites
Responsibilities :
- Develop user-facing stack from scratch
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Collaborate with other team members and stakeholders
Technology Skills :
- Proven 4 years work experience as a ReactJS Frontend developer
- In-depth understanding of the entire web development process (design, development and deployment)
- Good experience with Typescript and ReactJS (17.x). NodeJS knowledge is a plus.
- Familiarity with Unit Testing Frameworks, UI Testing, Monorepos and Graphql principles
- Knowledge of Alerting and Monitoring tools
- Knowledge of SPA principles
- UI Performance: should have hands on experience of optimising page load, rendering, caching
- Sense for appeal & aesthetics from a usability perspective.
Soft Skills :
- Obsessed with best practices, structuring, documentation and have an eye for detail.
- Self starter with a high level of drive and commitment.
- High energy and drive to work in a startup environment.
- Conceptual thinking, flexibility and ability to juggle with multiple responsibilities.
- Ability to work under pressure and confidence to deal with complex issues.
- Good communication skills.
- Hands-on and detail oriented.
Key Skills:
Programming Languages: C#, VB.NET
Server-Side Technologies: ASP.NET
Front-End Technologies: Html5, ES5/ES6/ JavaScript, CSS, jQuery, Bootstrap, Ajax, Web
Sockets
Database: SQL Server
Knowledge on below concepts/technologies is an added advantage
- Cloud Platforms: Azure / Google
- NodeJS, Mongo DB
- Redis, RabitMQ, MQTT, Kafka
- Concept of Continuous Integration / Continuous Deployment
Key Deliverables: Writing codes as per the requirement.
~Lead conversion
~Revenue generation
~Proactively identifying cross-selling /Up-selling process with the existing ~customers
- Work Mode: Bangalore (Work from Office)
- Qualification: Graduation (Tech Background Preferable)
Good communication skills (must be fluent in English and Hindi)
Any graduates
The salary bracket for Freshers is 37,000 Take Home; Experienced up to 7.5LPA depending on experience.
Work from office only; Timing 10 am – 7 pm
Workdays (Monday – Saturday) rotational week off.
Work Location: Bangalore(MG road)
No of Vacancies: Multiple
- 4+ Years of Automation Testing experience with Selenium and Java
- Familiar with object-oriented principles & SDLC process
- Experience with frameworks like TestNG and Appium
- Experience in UI automation testing
- Experience with API usage
- Hands-on experience on tools like Eclipse etc
- Hands-on experience on version control systems
- Excellent communication skills
Plese answer all the questeions, else profile would not be considered.
• Javascript, Angular 2.0, React, React Native, Angular Ionic (optional), JQuery, MYSQL,
MongoDB, Firebase.
• Comfortable with REST API development using Java or python.
• Exposure to Artificial Intelligence / Machine Learning concepts will be a plus.









