- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.
- High attention to details and have proven ability to manage multiple, competing priorities simultaneously
- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
- Open to discuss the requirement with the client over a call/ in person meeting.
- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
- Daily standup with various teams to track the progress.
- To oversee the development and improvement of customer service products or platforms within an organization
- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.
About Kapture CX
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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We are seeking a dynamic and motivated Business Development Executive to join our team and drive sales for our e-commerce agency in the USA market during night shifts. The ideal candidate should have a proven track record in business development, a deep understanding of the e-commerce industry, and be willing to work during USA night hours.
Key Responsibilities:
1. Client Acquisition: Identify and target potential clients and businesses in the USA interested in our e-commerce services and solutions.
2. Sales Strategy: Develop and execute a comprehensive sales strategy to achieve revenue targets and maximize growth.
3. Lead Generation: Generate high-quality leads through cold outreach, networking, market research, and collaboration with marketing teams.
4. Client Engagement: Build and maintain strong client relationships, understanding their needs, and offering tailored e-commerce solutions.
5. Product Knowledge: Stay up-to-date with our agency's e-commerce services and offerings to effectively communicate their value to potential clients.
6. Sales Presentations: Create and deliver compelling sales presentations and proposals that highlight the benefits of our services.
7. Pipeline Management: Manage and maintain a sales pipeline, tracking leads, opportunities, and conversion rates.
8. Market Research: Stay informed about industry trends, competitor activities, and emerging opportunities in the e-commerce sector.
Qualifications:
- Bachelor's degree in business, marketing, or a related field.
- Proven track record in business development or sales, with experience in the e-commerce industry being a plus.
- Strong interpersonal and communication skills.
- Ability to work independently and meet sales targets.
- Results-oriented with a focus on customer satisfaction.
- Willingness to work during night hours to cater to the USA market.
Benefits:
- Competitive salary and commission structure
- Night shift differential
- Professional development opportunities
- Collaborative and supportive work environment
Job Type: Full-time
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Ability to commute/relocate:
Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Business development: 1 year (Required)
Language:
English (Required)
Work Location: In person
#hiring "Business Development Trainee" PlanetSpark
PlanetSpark is a global platform committed to nurturing exceptional communication skills across all stages of life— be it children in the K-12 bracket, college students, working professionals, business owners, or homemakers. Our unique approach integrates live and asynchronous learning strategies that cater to individual needs and schedules. Join our vibrant community of 3,000 skilled educators united in our pursuit of effective and eloquent communication. We are looking for talented individuals who are passionate educators or who are eager to be part of a world-changing team.
Role Description
We are looking for a full-time Business Development Trainee to be based on-site in Gurugram. In this role, you will be responsible for developing, supporting, and maintaining new and existing business partnerships. The role requires a tech-savvy individual with excellent communication skills.
Qualifications
-Bachelor’s degree or higher
-Experience in business development, sales, or marketing desirable is a plus
-Excellent communication, negotiation, and interpersonal skills
-Proven ability to take ownership and responsibility, show initiative, and work effectively in a team environment
-Conduct video counselling sessions
-Generate trial classes
-Take counselling sessions and convert them to sales.
Please note :- Must own a Laptop
Responsibilities & duties:
- • Research, track, maintain and update leads
- • Make outgoing calls to develop new business
- • Contact prospects to qualify leads
- • Direct email marketing to key clients and prospects
- • Research and maintain lead generation database
- • Conduct customer research
- • Conduct client or market surveys to obtain information about potential leads
- • Participate in the preparation of proposals and / or sales presentations
- • Provide accurate and timely information to management
- • Develop a strong knowledge of the company’s products and services in order to facilitate the sales process
Skills / attributes required:
- • Excellent English communication (verbal and written)
- • Experience with cold calling
- • Experience with research and maintaining databases
- • Proficient in MS Office including Word, Excel, and Outlook
- • Experience in using CRM
- • Strong project and time management skills
- • Experience working with Western companies (preferred)
CASEY GALAXY INDIA PVT LTD. – A premier organization of Eastern India is involved in various segment of consumer interest. We are hiring experienced and versatile candidates for the position of Business Development Manager to execute marketing strategy, policy and ethics in the market.
RESPONSIBILITIES: As a Business Development Manager working under the FMCG segment, an ideal candidate must perform the following responsibilities:
Approaching potential leads and close them within a stipulated time frame.
Create exclusive distributors, exclusive Super Stockists and business associates for the company towards business growth.
Look after the entire business growth of the exclusive distributor, super stockiest and business associate.
REQUIREMENTS:
Bachelor’s degree in business, marketing or related field.
Experience in sales, marketing or related field.
Job Summary:-
We are seeking a highly motivated individual for Business Development Profile / Online Bidding
Should be comfortable in client interaction and proposal writing.
Should having knowledge of website bids.
Excellent Communication skills (written & Oral) can also apply for this position.
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