Business Analyst.

 Job Summary:

We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes. The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB). ·

·

CMDB Management:

 Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.

 Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.

 Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping:

 Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.

 Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.

 Assist the CMDB Administrator with developing and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.

 Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.

 Strong hands-on experience in optimizing discovery, tailoring patterns and development.

 Validating discovery results and troubleshooting as required

 Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers  Define, create, and manage Service Mapping infrastructure, including patterns.

 Work with support teams to identify, investigate and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.

 Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB. General/Admin

 Assist with tasks related to implementing the ServiceNow application.  Document procedures for the discovery, configuration management functions

 Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

1. Over 5+ years of working experience in ServiceNow

2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools

3. Solid understanding of Configuration Management practices and principles

4. Experience implementing ServiceNow Service Mapping

5. ITIL foundations certification preferred

6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)

7. Effectively working under accelerated deadlines and working independently to complete objectives

8. Experience working in a team-oriented, collaborative environment with good interpersonal skill

9. Ability to translate business requirements into technical specifications and design.

10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision

11. Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude

12. Ability to manage multiple simultaneous tasks within an open and interactive environment 

Overview

Pendo is seeking a Senior Quality Engineer to join our Business Systems team in Pune, focused on ensuring quality and reliability across our business systems ecosystem. This role goes beyond traditional Salesforce QA. You’ll be responsible for designing and automating end-to-end testing across a multi-system landscape including Salesforce, Workday, Zuora, and other critical platforms.

You will play a key role in building scalable, automated QA processes using Copado, enabling high-confidence releases across integrated systems. We’re looking for someone who is AI-curious and proactive about leveraging AI tools to accelerate QA workflows, improve test coverage, and reduce manual effort.

Responsibilities

• Own end-to-end QA strategy and execution across business systems, including Salesforce, Workday, Zuora, and related integrations
• Design, build, and maintain automated test suites using Copado Robotic Testing (CRT) and other automation frameworks
• Develop integration and cross-system test scenarios that validate workflows spanning multiple platforms (e.g., quote-to-cash, employee lifecycle, billing flows)
• Ensure automated tests are data-resilient and environment-agnostic, supporting seamless promotion across dev, QA, staging, and production
• Integrate automated tests into Copado pipelines and Quality Gates to enforce release quality and prevent regressions
• Leverage AI tools and techniques to accelerate test creation, improve defect detection, and optimize QA workflows
• Collaborate with engineering, business systems analysts, and stakeholders to define test coverage aligned to business processes, not just individual systems
• Perform functional, regression, and UAT testing with a strong emphasis on automation over manual effort
• Create and manage test data strategies, including validation via SOQL and system-specific queries/APIs
• Identify, log, and track defects across systems, working closely with teams to drive resolution
• Continuously improve QA processes, tooling, automation coverage, and AI-driven efficiencies across the IT ecosystem

Required Qualifications

• 3–6+ years of QA experience with a strong focus on test automation
• Hands-on experience with Copado, especially Copado Robotic Testing (CRT) and Quality Gates
• Experience testing Salesforce (Sales Cloud, Service Cloud, CPQ, or similar)
• Experience working with integrated enterprise systems (e.g., Workday, Zuora, NetSuite, or similar platforms)
• Demonstrated interest in or experience with using AI tools to improve productivity, automation, or testing workflows
• Strong understanding of end-to-end business workflows and how data flows across systems
• Familiarity with API testing, integration testing, and data validation techniques
• Experience working in Agile/Scrum environments
• Proficiency in SQL/SOQL or similar query languages for validation and debugging
• Experience with defect tracking and test management tools (e.g., JIRA, TestRail, or similar)

Preferred Qualifications

• Hands-on experience applying AI in QA contexts (e.g., test generation, intelligent test maintenance, anomaly detection, or workflow automation)
• Experience with quote-to-cash, billing, or HR systems workflows
• Exposure to CI/CD pipelines and DevOps practices in enterprise SaaS environments
• Experience with additional test automation tools (e.g., Selenium, Copado, Tricentis)
• Understanding of data migration and environment management challenges

What Success Looks Like

• You enable high-confidence, low-risk releases across a complex system landscape
• You reduce manual QA effort by building scalable, reusable automation
• You proactively use AI to accelerate testing, increase coverage, and reduce repetitive work
• You catch cross-system defects early, before they impact production
• You help shift QA from a bottleneck to a release accelerator

Job Title: QA Salesforce Automation Engineer

Experience: 6+ Years

Location: Hybrid – Bangalore

We are seeking a highly skilled QA Salesforce Automation Engineer with 6+ years of experience to join our dynamic team in Bangalore. The ideal candidate will have a strong background in Salesforce testing, with hands-on experience in automation tools such as Selenium, Provar, or TestNG. You will be responsible for creating and maintaining automated test scripts, executing test cases, identifying bugs, and ensuring the quality and reliability of Salesforce applications. A solid understanding of Salesforce modules (Sales Cloud, Service Cloud, etc.) and APIs is essential. Experience with CI/CD tools like Jenkins and version control systems like Git is preferred. You will work closely with developers, business analysts, and stakeholders to define test strategies and improve the overall QA process. This is a hybrid role, offering flexibility and a collaborative environment focused on delivering high-quality enterprise solutions.

Immediate joiners or those with up to 15 days' notice preferred.

Locations : Bangalore

Job Responsibilities

• Design and develop highly scalable, reliable and fault tolerant systems
• Understand the customer needs, design & implement
• Envision project goals, product architectural solutions with a high focus on detail to ensure successful implementation.
• Articulate complex problems communicating viable architecture and design approaches clearly and concisely.
• Enhance the agile SDLC within the Development Team through new learning, continued growth, and applying industry best practices and processes
• Keep optimizing & automating mundane tasks
• Problem solving in accounting modules.

Qualifications

• Minimum 2 years of software development experience in backend
• Hands on experience with PHP using CodeIgniter and Javascript (Angular/ React)
• Database technologies - SQL and/or NoSql
• Experience in developing REST APIs
• Knowledge of VCS using SVN/ GIT and Payment Gateways
• Expertise in design principles and their application
• Strong computer science fundamentals in data structures and algorithms
• Fast Learner & a Team Player

• Order Management Support (Req 3) 

Must have skills: 

Should have experience as End user in SCM 

Expertise in Supply Chain Management (SCM) Oracle preferred  

Experience in Order Management 

• 3 Point Role Definition 

• Data validating and entry 
• Return Material Authorization (RMA) processing 
• Create internal sales orders, requisitions, ship orders and receipts 
• Inventory variance resolution / reconciliation 
• Resolve shipping and billing issues 

• Systems Access Needed 

• Oracle 
• SalesForce 
• JIRA 

The ideal candidate must have -

• At least 2 years of practical experience in defining, developing, maintaining and executing test cases
• Prior experience dealing with full product development lifecycles and multiple releases
• Experience of working with Web, Mobile, and API Testing
• Basic understanding of good programming practices, architecture and design patterns
• Knowledge of Performance & Security Testing
• Solid analytical & problem-solving skills and experience of working in Agile process management methodology
• Should be excellent at communication, be able to explain ideas clearly.
• Must be extremely proactive and self-starter.
• Good knowledge of test automation tools like PyTest, Mocha, Cypress or comparable is a big plus.