Business Analyst.

Roles and responsibilities:

• Monitor and evaluate customer interactions to ensure consistency and quality in service delivery. 
• Work closely with other departments, such as sales and marketing, to align customer support strategies with overall business goals. Share customer insights to enhance marketing campaigns.
• Synthesize this information into compelling content that addresses customer queries and concerns.
• Effectively convey insights, recommendations, and strategies to both internal teams and clients with exceptional written and verbal communication skills. 
• Advanced proficiency in Excel, including knowledge of functions, pivot tables, and data visualization techniques.
• Strong command of the English language with exceptional writing, editing, and proofreading abilities. Ability to communicate complex ideas clearly and concisely.
• Collaborate effectively with cross-functional teams, gathering requirements and communicating insights in a comprehensible way.
• Design and format presentations to ensure consistency and coherence in messaging.
• Craft compelling and professional presentations using PowerPoint, conveying complex information in a clear and concise manner.
• Collect, analyze, and interpret complex data sets using Excel.
• Create insightful and visually appealing reports and dashboards using Excel functions and pivot tables.
• Willingness to learn and adapt to new AI marketing tools and technologies.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or related field.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Excel and PowerPoint for data analysis, reporting, and presentation purposes.
• Basic understanding of business processes and operations.
• Ability to work independently and manage multiple tasks simultaneously.

- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.

- High attention to details and have proven ability to manage multiple, competing priorities simultaneously

- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.

- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders. 

- Open to discuss the requirement with the client over a call/ in person meeting.

- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.

- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.

- Daily standup with various teams to track the progress.

- To oversee the development and improvement of customer service products or platforms within an organization

- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.

- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.

- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

Job Description:

• 5-8 years of experience as business analyst preferably with some experience in healthcare domain
• Experience in capturing/ defining requirements and creating business requirements document/ software requirements specifications
• Extensive and hands on experience in creating wireframes using tools like Visio etc.
• Experience in communicating with stakeholders across the board, including clients, business team, and the development team to make sure the goals are clear and the vision is aligned with business objectives
• Experience as a BA in software development/ implementation projects is a must
• Experience in creating and prioritizing the list of user stories/ backlog items and prioritize them based on the overall strategy and business objectives
• Experience in overseeing the development of the product and taking necessary steps to keep the project on track
• Strong communication skills, documentation skills. Excellent PPT, word and excel skills are a must

 Good to have

• Have worked with hospitals or outpatient clinics or public sector healthcare entities
• BA may have to travel for a few weeks Internationally

Business development can be summarized as the ideas, initiatives, and activities that help make a business better.

The target area would be clients looking forward to Digital Marketing services. Hence includes,

• Increasing revenues
• Growth in terms of business expansion,
• Increasing profitability by building strategic partnerships and making strategic business decisions.
• Responsible for prospecting, identifying, and developing business with new customers                              
• Preparing commercials for prospective clients based on the business offering in consultation with the project manager.
• Introduce the new client to the operations team and assist the operations team to work for the new client.
• Competitor analysis: Should be aware of the work being done by the competition and come up with strategies to acquire those accounts.
• Providing management with client/market feedback.
• Ability to identify client needs and decide deliverables for the same.
• Should be self-driven, target-oriented, and passionate

Role Business

• Industry Type IT
• Functional Area Sales & Business Development
• Employment Type Full Time, Permanent
• Role Category BD / Pre Sales

Education

• UG: Any Graduate
• PG: Any Postgraduate
• Doctorate: Doctorate Not Required

Job Role : Business Analyst

• Job Location Shahpur Jat, Siri Fort, New Delhi
• As of now it's a Work from home, Comfortable with joining and working remotely for the time being
• Availability : Must be able to Join in Max 30 Days

The Business Analyst will provide leadership to achieve a successful end-to-end user experience for a set of projects to be delivered concurrently.

Key Responsibilities:

• Work closely with decision makers in Customer Support, Sales and Business Operations etc. to develop in-depth requirements, application and data strategies, and propose cost-effective application solutions for maximum productivity
• Write product user stories and acceptance criteria; Manage sprint planning and sprint review
• Address any questions from the engineering teams
• Analyze and understand industry and competitor landscape
• Clearly communicate product vision, solutions, and use-cases through documentation, designs sketches/wireframes, interaction flows, prototypes, and visuals
• Work closely with the engineering team to ensure products are released on time
• Develop expertise with end-to-end business processes, software applications and structure
• Understanding, structuring, detailing, and validating the requirements to ensure a suitable end-to-end solution for the user
• Acquiring a thorough understanding of customer needs and requirements
• Develop schedules for completion of responsibilities, manage deliverables, and provide status update
• Work closely with Development and solutions to assure that solutions, designs and developed applications adequately reflect requirements - bringing in user representatives as appropriate
• Document the product requirements and use cases using the appropriate method for the project

Requirements:

• Exp. as BA/APM/PM;
• Bachelor's degree in Computer Science, Information Systems or related field
• Ability in problem-solving and analytical mindset and Excellent organizational skills
• Knowledge of relevant tools: JIRA, Invision/Zeplin etc., MS Office (Word, Excel, Power point)
• Basic knowledge of development technologies and databases to make better business decisions
• A thorough understanding of development methodologies such as Agile, Waterfall, and Iterative
• Demonstrates a solid understanding of the IT environment as a whole, including information flows, applications and infrastructure, and IT roadmaps.