Business Analyst.

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

We are seeking an experienced Senior MEAN/MERN Developer with 2 to 5 years of professional experience to join our development team. The ideal candidate will possess strong expertise in the MEAN (MongoDB, Express.js, Angular, Node.js) or MERN (MongoDB, Express.js, React, Node.js) technology stacks, along with a solid understanding of data structures and algorithms.

Key Responsibilities and Skills:

• Design, develop, and maintain scalable web applications using MEAN or MERN stack.
• Demonstrate a strong command of data structures and algorithms to optimize application performance.
• Work extensively with MongoDB for database design and management.
• Possess basic knowledge of AWS services to support cloud infrastructure needs.
• Understand and implement microservices architecture for modular and maintainable systems.
• Collaborate effectively with cross-functional teams in a fast-paced environment.

Additional Requirements:

• Preference will be given to candidates willing to work from our Hyderabad office location.

The successful candidate will have a detail-oriented approach, a commitment to code quality, and strong problem-solving skills.

We’re Hiring: Project Manager – Logi-Sys Modules

📍 Location: Mumbai, Marol

🕒 Full-time | Experience: 8–10 Years

Are you a driven Project Manager with a knack for owning modules, leading teams, and ensuring seamless delivery? At Softlink, we’re expanding our Logi-Sys team and looking for experienced Project Managers to take charge of individual modules and steer them from planning to perfection.

🌐 About the Role:

As a Project Manager, you will take ownership of specific Logi-Sys modules—our industry-leading cloud ERP platform for logistics and freight. You’ll work closely with engineering, QA, and product teams to deliver high-quality features that are robust, timely, and bug-free.

🔧 Responsibilities:

• Own and manage one or more Logi-Sys modules end-to-end
• Define goals, plan execution timelines, and ensure timely delivery
• Work hands-on with cross-functional teams to get work done
• Maintain high quality standards – with a zero-bug mindset
• Break down business requirements into technical deliverables
• Track project progress, identify risks, and resolve blockers swiftly
• Ensure alignment with product vision while focusing on execution

👤 Who We’re Looking For:

• 8–10 years of solid experience in project/delivery management in a tech environment
• Strong understanding of software development life cycles and enterprise product delivery
• Conversant with technology – you speak the language of engineers and can challenge timelines and logic where needed
• Sharp focus on timely delivery without compromising on quality
• Natural leader who takes initiative and owns outcomes
• Exposure to logistics or ERP systems is a plus (but not mandatory)

🧠 If you believe in accountability, love solving real-world problems, and can balance speed with precision—we want to talk to you.

Primary responsibilities will include:

• In-depth involvement and ownership of the financial and taxation due diligence function of the firm at every stage of the portfolio company’s transitional journey
• Developing a deep understanding and analysis of the portfolio company’s financial model
• Portfolio monitoring and financial/operational analysis
• Competition benchmarking and analysis
• Creation of frameworks and guidelines for key business functions both internal and with portfolio companies
• Stage-wise financial and operational goals setting and assessment for portfolio companies
• External and Internal reporting on a Quarterly and Annual basis

Qualifications:

• 4-6 years of relevant work experience
• CA preferred
• Working in Big 4 or 6 companies
• Strong analytical and interpersonal skills
• Should possess strong ethics and high integrity

Job Title: Human Resources Manager (only from product-based companies)

Location: New Delhi, We are based out of Research & Innovation Park in IIT Delhi

Job Type: Full-time

Reports to: CEO

Summary: We are seeking an experienced Human Resources Manager to join our team. The ideal candidate will have a minimum of 5 years of experience in recruitment, team management, and employee relations. The Human Resources Manager will be responsible for managing the day-to-day operations of the HR department, developing and implementing HR policies and procedures, and ensuring compliance with all applicable employment laws and regulations.

Key Responsibilities:

Develop and implement HR policies and procedures to ensure compliance with all applicable employment laws and regulations.

Manage the recruitment process, including developing job descriptions, posting job openings, screening resumes, and conducting interviews.

Develop and implement employee training and development programs to ensure that employees have the necessary skills to perform their jobs effectively.

Manage employee relations issues, including grievances, conflicts, and disciplinary actions.

Oversee the performance management process, including setting performance goals and providing feedback and coaching to employees.

Manage the compensation and benefits program, including developing and implementing competitive compensation and benefits packages.

Maintain HR records and ensure that employee files are up-to-date and accurate.

Develop and implement HR metrics to measure the effectiveness of HR programs and initiatives.

Partner with senior leaders to develop and implement HR strategies that support the overall goals of the organization.

Requirements:

Bachelor's degree in Human Resources or related field.

Minimum of 5 years of experience in recruitment, team management, and employee relations.

Strong knowledge of employment laws and regulations.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong problem-solving and decision-making skills.

Ability to handle sensitive and confidential information.

Strong organizational and time management skills.

Optimas-AI is a product-based company that develops a suite of applications for the cyber security domain. It is a Spin-off of ProVise consulting headquartered in Dubai. ProVise consulting has offices In India and Singapore as well. ProVise has been in the market for about 12 years. For all the current employees and potential future employees, permanent work from home is being offered.

Position: Vue Developer

Experience: 2 to 7 years

Location: Permanent Work from Home (Office location is Bangalore, but Permanent Work from home is being provided to all the employees. Candidates anywhere from India can apply.)

Notice period: ready to join immediately or a maximum of 30 days.

Description

===========

Will be responsible for hands-on development and integration of UI with a REST interface.

Will own part of a larger module/subsystemUIend-to-end, detailed design, development, unit testing, and repository release

Familiarity with cyber security domain concepts is desirable but not mandatory.

Will be part of the product engineering team.

Technical Skill Set

===================

1) Experience developing front-end platforms using:

a) HTML 5 & CSS including concepts like layouts, specificity, cross-browser compatibility, and accessibility

b) Advanced JavaScript knowledge(some knowledge of ES6 would be good to have)

c) At least 3 years of experience in Vue components. Vue.js is mandatory

d) React (2-5), desired but not mandatory

e) jQuery low-level DOM functionalities, MVC design pattern along with knowledge of frameworks like Backbone and Knockout is good to have but not mandatory

2) Experience developing responsive designs using frameworks like Foundation, and Bootstrap would be good to have

3) Solid understanding of how the web works and its underlying communication protocols) HTTP Protocol with JSON or XML

4) Knowledge of Adobe Photoshop/Illustrator or similar applications, good to have but not mandatory

5) Proven knowledge of server-side integration ofUIwith REST services

6) Foundation-level understanding of some common design patterns in UI like MVC

Soft Skill Set

==============

1) Good in written and verbal communication

2) Have a desire and enterprise to learn new technologies out of own initiative

3) Have the ability to analyze complex problems and provide solutions

4) Good team player who can work in a collaborative environment

Job Responsibilities:

• Create standard RESTful APIs
• Define API models
• Define Database models
• Communicate with other teams about breaking changes
• Maintain code quality
• Optimizing services for maximum performance

Requirements:  5+ years of work experience

• Advanced understanding of SQL ( NoSQL is a plus)
• Proficient understanding of Node.js
• Willingness to learn new ways of doing things
• Experience exposing functionality through RESTful APIs and GraphQL
• Perform performance tuning and query optimization using native SQL Server tools
• Ensure performance, security, and availability of databases
• Should be familiar with the AWS ecosystem and services
• Experience in deployment of scalable, low-latency, and highly available distributed systems
• Experience with Scrum/Agile development

Duties and responsibilities 

• Develop and maintain simple to complex .net applications  
•  Deliver the quality code, on time  
•  Participate in agile development process to ensure project deliverables are met, on time and of high quality  
•  The quality and completeness of assignments, including initial design, development, bug fixing, quality engineering, documentation, and general product maintenance  
•  To understand specification document and perform coding as per the design and standards & guide lines which are defined by Immediate Lead/Manager  
• Doing impact analysis and resolving in-process problems independently, or with minor input from the senior engineering /technical lead Skills and Experience  

Skills  

• Minimum 3 years of Experience in .Net Framework, C#,ASP.Net,  
• In depth knowledge and experience with web development technologies including ASP.NET, Web API  
•  Have strong concepts of OOPS, Database(T-SQL) Programming  
• Excellent analytical and problem-solving skills