Product Owner

Position Overview:

We are looking for an experienced, agile, and strategic Vendor Procurement professional to strengthen and expand our talent and project outsourcing ecosystem. This role is key to managing

vendor partnerships across Recruitment, US Sourcing, SME Hiring, Freelancers, and Project-based Outsourcing. You will work closely with Talent Acquisition, US Sourcing, Project Delivery, and Business Heads to build, onboard, manage, and optimize a strong pool of vendors, freelancers, and sourcing partners.

Key Responsibilities:

•Identify, evaluate, and onboard vendors and suppliers for:

o Recruitment services (India and US)

o US SME sourcing for EdTech and digital projects

o Freelancer talent pools (Instructional Designers, SMEs, Editors, Developers, etc.)

o Project-based outsourcing vendors (domestic and international)

•Manage contract negotiations, rate finalizations, and SLA definitions with sourcing and outsourcing vendors.

•Track vendor performance, quality of submissions, and fulfilment timelines.

•Maintain a live vendor database, contract repository, rate cards, and engagement trackers.

•Ensure compliance with procurement policies, legal documentation, and client-specific requirements.

•Coordinate closely with the US Sourcing Team to align on niche, senior, and freelance talent needs.

•Support pricing discussions, RFP/RFQ processes, and build scalable sourcing pipelines.

•Monitor spend, forecast vendor utilization, and support budget management in collaboration with Finance.

•Present regular vendor performance reports, dashboards, and procurement health metrics to leadership.

Key Skills & Competencies:

•2–6 years of experience in vendor management, procurement, sourcing operations, preferably in staffing, EdTech, BPO/KPO, or digital project outsourcing sectors

•Strong experience in US sourcing and vendor ecosystems (mandatory)

•Solid negotiation, contract management, and vendor relationship-building skills

•Exposure to freelance workforce models, SME staffing, and project outsourcing management

•Excellent communication, coordination, and stakeholder management abilities

•Proficiency in Excel, vendor management platforms, Zoho Recruit, or similar systems

•Strong data orientation—experience in creating and maintaining vendor dashboards and MIS

•Ability to work independently in a fast-paced, hybrid work setup

About Airtribe

At Airtribe, we’re reimagining learning and communities by building meaningful, creator-led learning experiences. We believe design is at the heart of every story we tell — visually, emotionally, and impactfully.

This is your chance to work closely with a high-energy, fast-paced team that values ideas, creativity, and execution just as much as strategy.

What You’ll Do

As a Graphic Design Intern at Airtribe, you’ll be doing more than just “intern stuff.” You’ll be:

🎯 Creating impactful visuals for social media, product launches, internal campaigns, and more

🎨 Designing brand collaterals, content creatives, and web graphics that elevate our voice

🚀 Working with our marketing and content teams to brainstorm, prototype, and execute ideas

🧠 Contributing to brand consistency and elevating the visual identity across platforms

⚡ Experimenting with formats like reels, motion graphics, and meme content if that’s your vibe

📌 Managing design timelines and delivering quick turnarounds without compromising quality

What We’re Looking For

We don’t expect you to know everything, but we are looking for someone who:

• Has a strong understanding of basic design principles (typography, color, layout)
• Is proficient in tools like Figma, Adobe Illustrator, Photoshop, Canva (or similar)
• Has an eye for detail, a love for clean design, and a curiosity to experiment
• Is proactive, owns their work, and loves working in a creative, collaborative environment
• Can take feedback and turn it into something even better

Bonus Points If You:

• Have motion design/video editing skills (After Effects, Premiere Pro)
• Are active on social media and love tracking design trends
• Have worked on branding or content design projects before

Portfolio Required

Please share your portfolio or links to past work in the application form. We love seeing creativity in action! 🔥

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.

Job Responsibilities:

• Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
• Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
• A certain degree of creativity, latitude, and problem- solving is required
• Coordinate with cross-functional teams to achieve the
• highest level of customer satisfaction.
• Streamline and expedite operational tasks, including inbound and outbound marketing.
• Follow communication procedures, guidelines, and policies.

REQUIREMENTS

• Experience of 1 year in customer service role handling customer support/technical queries.
• Excellent oral and written communication and people interaction skills.
• Hands-on experience with ticketing software like Freshdesk/Freshchat.
• Good analytical skills with active listening and attention to detail.
• Ability to multi-task, prioritize and manage time effectively.
• Work independently and own the raised matter till closure.
• Work experience in SAAS companies is an added advantage 

• Starting and stopping SAP instance.
• User administration – setup and maintenance.
• Authorization / Role / Profiles – setup and maintenance.
• Setup SAP security.
• Maintenance of system's health.
• Monitor system performance and logs.
• Spool and print administration.
• Maintain system landscape.

Excellent knowledge with proven implementation experience of:  Axiom Controller View V9 / V10 (2+ years’ experience).  Building and configuring Axiom workflows to solve complex business problems and mapping to Axiom data dictionaries.   XBRL and template disclosure submission including taxonomy, data point model and validations experience.   Knowledge of EU regulatory reporting requirements (COREP/Statistical) with strong Capital knowledge.  Packaging, deploying, branching Axiom solution including upgrades as part of the software development lifecycle.   Oracle PL/SQL.