Sr. Business Analyst

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

Job Overview:

We are looking for a passionate and skilled React.js Developer with 1-2 years of experience in front-end development. The ideal candidate will be responsible for developing and maintaining web applications using React.js while ensuring high performance, responsiveness, and seamless user experiences.

Key Responsibilities:

• Develop and maintain responsive web applications using React.js.
• Collaborate with designers and backend developers to implement UI/UX designs.
• Optimize components for maximum performance across multiple devices and browsers.
• Work with RESTful APIs and integrate third-party services.
• Troubleshoot and debug application issues.
• Maintain clean, scalable, and reusable code following industry best practices.
• Participate in Agile development processes, including scrum meetings and sprint planning.

Required Skills:

• Strong proficiency in React.js, JavaScript (ES6+), HTML, and CSS.
• Knowledge of Redux, Context API, or other state management libraries.
• Experience with RESTful APIs and asynchronous programming.
• Familiarity with Git version control.
• Understanding of responsive design and cross-browser compatibility.
• Basic knowledge of Node.js (preferred but not mandatory)

Job Location- Bangalore- Hybrid Model- 3 days a week work from Office

JOB SUMMARY

As a salesforce developer, you will be responsible for designing, implementing, testing and deploying custom solutions on the salesforce platform using various features such as sales cloud, service cloud, experience cloud and so on. you will be involved in requirement gathering, design, implementation approach and rollout. your expertise will be crucial in anlayzing and proposing the right approach and solution and implement new solutions in a timely manner for solid business impact

SKILLS REQUIRED

• Bachelor’s degree in computer science in Information Technology or related field
• 5 years+ hands-on experience in Salesforce development.
• Proficiency in Salesforce development technologies including APEX, Visualforce and Lightening components.
• Working experience with Sales Cloud or Service Cloud.
• Experience with Salesforce integration tools and techniques (REST/ SOAP API’s middleware)
• Strong in Analytical and Problem-Solving abilities.
• Excellent communication and Interpersonal skills.
• Ability to work Independently and collaboratively within a team.

• Experience: 4.5 to 10 Years.
• Notice Period: Immediate to 15 days.
• Location: Bangalore.
• Budget:
• 4.5 to 6 Years: 14 LPA.
• 6.5 to 9 Years: 18 LPA.

Skills/Qualifications Required:

• Strong knowledge of Android Architecture with experience in Java and C/C++.
• Working experience in Android Generic Frameworks.
• Hands-on experience with GIT/Gerrit and resolving conflicts while applying AOSP patches.
• Proficiency in analyzing ANRs, tombstones, and system crashes.
• Experience with analyzing Google compliance issues (STS, CTS, GTS, VTS).
• Hands-on experience with JIRA.
• Expertise in Binder IPC, Manager Service, System Services, AOSP customization, and custom ROM development.

LogiNext is looking for a technically savvy and passionate Principle Engineer - Data Science to analyze large amounts of raw information to find patterns that will help improve our company. We will rely on you to build data products to extract valuable business insights.

In this role, you should be highly analytical with a knack for analysis, math and statistics. Critical thinking and problem-solving skills are essential for interpreting data. We also want to see a passion for machine-learning and research.

Your goal will be to help our company analyze trends to make better decisions. Without knowledge of how the software works, data scientists might have difficulty in work. Apart from experience in developing R and Python, they must know modern approaches to software development and their impact. DevOps continuous integration and deployment, experience in cloud computing are everyday skills to manage and process data.

Responsibilities :

Adapting and enhancing machine learning techniques based on physical intuition about the domain Design sampling methodology, prepare data, including data cleaning, univariate analysis, missing value imputation, , identify appropriate analytic and statistical methodology, develop predictive models and document process and results Lead projects both as a principal investigator and project manager, responsible for meeting project requirements on schedule and on budget Coordinate and lead efforts to innovate by deriving insights from heterogeneous sets of data generated by our suite of Aerospace products Support and mentor data scientists Maintain and work with our data pipeline that transfers and processes several terabytes of data using Spark, Scala, Python, Apache Kafka, Pig/Hive & Impala Work directly with application teams/partners (internal clients such as Xbox, Skype, Office) to understand their offerings/domain and help them become successful with data so they can run controlled experiments (a/b testing) Understand the data generated by experiments, and producing actionable, trustworthy conclusions from them Apply data analysis, data mining and data processing to present data clearly and develop experiments (ab testing) Work with development team to build tools for data logging and repeatable data tasks tol accelerate and automate data scientist duties

Requirements:

Bachelor’s or Master’s degree in Computer Science, Math, Physics, Engineering, Statistics or other technical field. PhD preferred 8 to 10 years of experience in data mining, data modeling, and reporting 5+ years of experience working with large data sets or do large scale quantitative analysis Expert SQL scripting required Development experience in one of the following: Scala, Java, Python, Perl, PHP, C++ or C# Experience working with Hadoop, Pig/Hive, Spark, MapReduce Ability to drive projects Basic understanding of statistics – hypothesis testing, p-values, confidence intervals, regression, classification, and optimization are core lingo Analysis - Should be able to perform Exploratory Data Analysis and get actionable insights from the data, with impressive visualization. Modeling - Should be familiar with ML concepts and algorithms; understanding of the internals and pros/cons of models is required. Strong algorithmic problem-solving skills Experience manipulating large data sets through statistical software (ex. R, SAS) or other methods Superior verbal, visual and written communication skills to educate and work with cross functional teams on controlled experiments Experimentation design or A/B testing experience is preferred. Experience in leading a team required.

Key Job Responsibilities:

• You will proactively engage with both the senior stakeholders and co-founder to understand their business goals and help them to build an effective sales plan
• Develop and execute sales strategies and identify target sectors, responsible for agency sales and business development activities PAN India
• The role would be dynamic in nature and would include finding prospective clients, designing pitches, strategizing, planning, meeting prospects and closing deals independently
• Ability to put together large complex proposals that speaks to the client’s needs, concerns, and objectives
• Expert in creating sophisticated sales model/pipeline and running them for profitable business venture
• Should have experience with selling digital services like Website & Application Development and Design, Branding, Packaging & Publication Design and Digital Marketing end-to-end
• Analyze & prepare annual sales budgets, responsible for generating revenue collection, establish strategic plans to achieve maximum profits, and expand customer base through extensive marketing
• Ability to analyze and implement marketing strategies and develop sales initiatives
• Drive strategies to increase product & service awareness by observing the market, competitors, and industry trends as well as projections for the future
• Prospect for potential new clients, acquiring and maintaining healthy relationship with them
• Negotiating with stakeholders
• Must have prior experience in handling large & multiple accounts
• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales
• Submit weekly progress reports and ensure data is accurately entered

Forecast sales targets and ensure they are met by the team

Technical:

• Advanced working knowledge of Magento, JavaScript/JQuery, HTML5, PHP, CSS3, and MySQL.
• Must have experience with complete eCommerce lifecycle development.
• Must have experience in modules/extensions development/customization.
• Must have experience in Theme and API integration/customization.
• Good communication skills.
• Must have knowledge of SSH, Nginx, and Apache.
• Knowledge in the GIT version is plus.

Non-Technical:

• Interpersonal skills
• Excellent Verbal & Written communication
• Decision maker
• Good Listener
• Ability to work independently

Roles & Responsibilities:

• Develop back-end/frontend new functionality
• Building and configuring Magento 1x and 2x eCommerce websites.
• Coding of the Magento templates.
• Developing Magento modules in PHP using best practices.
• Designing themes and interfaces.
• Setting performance tasks and goals.
• Troubleshooting integration issues.

What you need to have: