Technical Writer

Role & Responsibilities:

• Handle multiple products/modules simultaneously, lead the team in development and support
• Lead development teams
• Daily updates to customers and Product Managers/Delivery Managers
• Participate in design discussions
• Design and Architect small modules
• Effort estimations for modules, subsystems or use cases.
• Learn new skills and mentor the new team members
• Champion best practices within the team, including code reviews
  
  

Work Experience & Skills:

• B.E/B.Tech or any relevant Masters degree from reputed college.
• Strong 5+ years of experience in Java, J2EE, Spring IOC, Spring Annotations, Spring JDBC, Jquery, Java script, HTML 5 and CSS
• Strong experience in Postgres or any SQL technology
• Experience with working on Tomcat, Apache, JBoss or any similar application server
• Should have 3+ years of experience in leading team.
• Good experience in JSON / RESTful API / Web Services.
• Experience in working on Agile methodology using Scrum and sprints
• Experience in using build tools, Maven, GIT, Bugzilla or similar tools.
• Experience in cloud technologies, Microservices and frameworks such as AWS or GPC, container technologies like Docker is a plus.
• Ability to adapt to new development environments, changing business requirements and learning new systems highly desired
• Experience in Microservices, SpringBoot and Angular is a plus.
• Experience with tuning deployed applications for scalability and performance.
• Good knowledge of deployment and scripting on Linux/Unix servers
• Strong technical documentation skills.
• Good oral and written communication skills

• 1-5 years of experience in a full stack software development role.
• Experience in technologies - PHP, Bootstrap, Vuejs and MySQL.
• Knowledge of Cloud services (GCP/AWS), MongoDB and Nodejs is a plus.
• Experience of working in an Agile environment
• Ability to design for scale and performance
• Ability to do peer code reviews
• Solid problem-solving skills

Job Purpose

• Deliver on significant portfolio indicators and maximise resolution/ roll backs/ normalization / recoveries and influence reduction in bucket inventory by enhancing performance.

• Be the executor of collection strategies implemented by the ACLM/RCLM/Centre Head.

• To ensure that all laid down processes are adhered to without any deviations. Have checks and balances to ensure smooth process adherence.

Liaison with other functions and departments viz. sales , credit, operations , RIC, Legal Receivables Management

Job Responsibilities(JR) :

• Manage and deliver monthly performance in terms of, resolution, roll backs, recovery rates/ values as per the target set for the assigned portfolio.

• Review field follow-up for the portfolio managed towards achievement of target set.

• Monitor the agency / field executive’s performances periodically.

• Achieve the money collection under principal, fees & charges as per targets.

• Regular visit to yard and reporting thediscrepancies / compliant items as a visitreport. (Applicable for Auto, Two Wheeler,

Agri & CTG Loans)

• Ensuring timely allocation and field follow- up.

• Effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.

• Ensure trails updates are recorded in web- collections for follow-up on skip marking,deceased specifically apart from follow-up on normal portfolio.

• Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.

• Ensure that calls are made on the portfolio thru recorded lines during the month at the agency level and field visit updates are available in the web-collections. Call recordings have to be validated and updated in the visit report submitted to the agency process Management

• All Banks process to be adhered to in totality in Unit performance

• Cash deposit process including monitoring TAT taken by agencies to deposit money collected.

• Receipt Management – including receipt recon, sighting of unused receipts, completion of lost receipt formalities.

• Settlement process involving issue of settlementletters to be in line with approvals received.

• Manage escalations and ensure resolution of all cases.

• Ensure repo process including repo kit to vendors, usage of repo app at agency level, valuation, sale of vehicle (online/ off line), RC

book updation are managed as per the laid down guideline.

• Training programs to be done monthly and all employees to be covered for minimum man hours every quarter.

• All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time

• Ensure 100% usage of collection system and receipt mobility (HHT).

• Ensure nil delay in cash TAT and mis-posting of payments Vendor Management

• Management of field/ referral vendors

• Ensure compliance from the vendors on laid down processes.

• Monitor performance of field agencies and address performance deficiencies.

• Ensure 100% compliance of critical items like DRA certification/ police verification etc.

• Code of conduct to be followed by the vendor across aspects of field and tele calling.

• In case of yard management, ensure set targets for the inventory movement in yard and sale process are met.

Regular review of vendors/yards basis their performance, man power invested productivity expectations and process norms.

Relationships and Roles

To ensure smooth functioning of day to day process, the position is critical to have close interaction with following functions

INTERNAL

• Sales (Sales Manager) : coordinating with sales for feedback and resolutions on Non-starters / frauds. Sharing data regarding negative profiles and areas basis portfolio trends

• Local Operations/CPU : coordinating for regular schedule uploads, receipt management, PDC management , PDC presentation. For retrieval of relevant documents for skip tracing and fraud cases

• Process team (Process Managers and Central team): For process and compliance related items EXTERNAL

• Collection Agencies : For delivery of numbers and compliance to process and regulatory requirement

Code Of Conduct & HR Trainings

To follow code of conduct guidelines of bank. Code of conduct training to be done at agency level as per process guidelines.

To nominate and get mandatory trainings done for self as per HR training schedules.

Legal

• Initiating legal in high POS delinquent cases.

• Coordination with legal team for effective use and execution of legal tools.

Educational Qualifications

Graduate / Post Graduate / MBA

Key Skills

• Should possess good communication skills

• Good leadership quality and molding and supporting the team for desired results as per management expectations(for \agencies/off-rolls staff)

• Should be able to handle deadlines and compliance items

• Should be good on follow up and accomplishment of targeted achievements

Experience Required

Sufficient hands on work experience of min. 2 years and above in financial industry

• Should have managed a team of agencies staff/outsourced staff demonstrating high level of competence.

• Should be mature enough to handle customer and agency xecutives/vendors pressurized situations and ensure targets /deadlines

• Should be mature enough to handle people in pressurized situations and ensure targets /deadlines met.

Major Stakeholders

Customers

• Branch Banking Team

• Operations / Sales / Process / RIC / Legal

• Proficient with Swift and Cocoa Touch
• Experience with iOS frameworks such as Core Data, Core Animation, Core Location etc
• Experience in Design patterns such as POP, MVVM, CleanSwift, Facade
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Familiarity with cloud message APIs and push notifications
• Understanding of Apple's design principles and interface guidelines
• Ensure the performance, quality, and responsiveness of applications
• Experience with offline storage, threading, and performance tuning
• Understanding of the full mobile development life cycle
• Understanding of Git

• Manage relations with existing clients, make client reports and quotations.
• Onboard new clients on our mobile application and maintain a healthy relation with them by catering to every infrastructural material and other requirements
• Set up and conduct business collaboration meetings with companies and our suppliers.
• Identify new avenues of growth, suggesting and building campaigns which can benefit the overall performance of the sales department.
• Convert leads to business with lead generation, customer interaction, and persuasive skills
• Meet weekly, monthly, and annual sales quotas through the successful implementation of sales and marketing strategies and tactics.
• Communicate with various target groups, understanding their needs, maintaining relationships 
• Identify sales leads, pitch services to new clients, and maintain a good working relationship with them.
• Work with the internal product and management teams to increase sales opportunities for the organization

1. Maximize sales through a network and relationships to ensure strong business Collecting documents from the clients and further logging the application in Banks/NBFCs and following up for further sanction and disbursement.
2. Handling direct leads and converting them to closures.
3. Ensure the files are processed from the login stage to disbursement and liaise with internal departments (Operations and Credit) for completion.
4. Meeting local DSAs in the market and sourcing business from them.
5. Taking ownership of work assigned and meeting sales targets.
6. Constantly keep abreast of market trends and competitor intelligence so as to build and develop effective sales and marketing strategies.
7. Develop and maintain strong liaisons with the clients for repeat business or referrals.
8. Lead and supervise the team for the implementation of the growth agenda through appropriate training, motivation, and deployment strategies.

equirements:

• Should have 3.6 - 5 Years work experience.
• Should have experience in Node. JS.
• Should have experience in HTML, CSS.
• Should have experience in JavaScript.