AyurVAID Hospitals (Pioneering Precision Ayurveda)

1.   Build and manage the Business Plan and Annual Operating Plan, working with CFO and COO

2.   Prepare business plan (projections, costs, metrics – ROCE, IRR etc.) for individual investments for IC and Board approval.

3.   Review performance of centres on daily/ weekly basis to identify areas of improvements.

4.   Set up performance dashboards for individual hospitals and key business/ clinical leaders to drive performance

5.   Track monthly performance and refresh AOP/ Business Plans

1.   Define the overall content roadmap for AyurVAID across social media, website, and other communication channels, along with leadership

2.   Deliver high quality content on diseases, treatments, blogposts, FAQs etc. by conducting secondary research, AyurVAID case reports, discussions with Physicians and reviewing clinical textbooks

3.   Manage a team of content writers to ensure high productivity and quality outputs

4.   Set up an AyurVAID community (online) to engage on healthcare queries, sharing information, webinars, podcasts on regular basis on various topics

5.   Ensure patient testimonials (video) are scripted appropriately and edited by video editors

6.   Overall ownership of content generated for AyurVAID across channels

Job Description:

• Answer/Respond to inquiries received through Website, Phone calls and Web Chat
• Handle calls (inbound & outbound), respond to chats and emails addressing patient queries with highest quality standards.
• Work in a target oriented environment in accordance to pre-defined compliance processes & policies.
• Collect relevant details of the patient (data entry) and update the same in CRM platform.
• Provide relevant doctor information and book appointments accordingly.
• Co-ordinate with all the AyurVAID centers to ensure smooth execution of all the created a till closure.
• Ensure tracking & closure of all scheduled appointments.
• Ownership of all the assigned leads for timely action leading to Consultations.
• Manage and own set of patients for all follow-up consultations.
• Maintain customer satisfaction ratings based on explicit set criteria.
• Attend mandatory training sessions to stay updated on company policy changes.

Desired Candidate Profile:

• Preferably a Science Graduate
• Minimum 2 years of customer service experience (preferably in healthcare domain)
• Excellent interpersonal & communication skills
• Strong computer skills
• High level of professionalism
• Strong problem-solving abilities
• Candidates living within 10 km radius of JP Nagar and can join immediately preferred

Key responsibilities: 

1. Define the overall content roadmap for AyurVAID across social media, website, and other communication channels, along with leadership 

1. Deliver high quality content on diseases, treatments, blogposts, FAQs etc. by conducting secondary research, AyurVAID case reports, discussions with Physicians and reviewing clinical textbooks 

1. Manage a team of content writers to ensure high productivity and quality outputs 

1. Set up an AyurVAID community (online) to engage on healthcare queries, sharing information, webinars, podcasts on regular basis on various topics 

1. Ensure patient testimonials (video) are scripted appropriately and edited by video editors 

1. Overall ownership of content generated for AyurVAID across channels 

If you are a Java developer, here is an exciting opportunity to work on world's leading CRM/ERP product, NetSuite implementation for a leading chain of hospitals and clinics.

You will go beyond technology to gain experience in Healthcare domain; CRM and ERP functions; NetSuite administration, customizations, scripting and workflow; and overall IT administration.

AyurVAID Hospitals, an Apollo Hospitals group of companies, is a leading chain of hospitals and clinics providing Ayurveda based medical care. We have customized NetSuite application for Clinical management, CRM, and ERP functions. We are enhancing our IT team to scale and provide quality healthcare and customer experience.

 AyurVAID Hospitals, a winner of IT Excellence award for its “Clinical Enterprise Management System” for 2018 from Ayush, Government of India

 Winner of prestigious National award for Best Ayurveda Centre of the year 2017 from Ministry of Commerce and Industry, Government of India

 Recipient of Economic Time’s Best Asian Healthcare Brands for 2017 and Best Indian Healthcare Brands for 2016

Job Description:

 Identify, evaluate and understand customer requirements to help with NetSuite CRM and ERP set-up, configuration and customization Integrate NetSuite application with other systems

 Create forms, records, dashboards, views, reports and searches per business needs

 Develop scripts using SuiteScript to meet business requirement

 Create workflow to automate business process

 Perform NetSuite administration to manage user access, roles and permissions

 Migrate data, perform mass updates, data merge without compromising on data integrity

 Create technical and user documentations

 Ensure users are provided professional, courteous and timely support and service Required Profile/Skills:

 Bachelor's Degree or Equivalent in Computer Science, Information Systems Management or related field

 Working experience of HTML, JavaScript, Web Services and SQL.

 Working experience of NetSuite or any CRM application in customization and scripting, a plus.

 Working experience of mobile app development, a plus.

 Good attitude, communication, interpersonal skills and ability to work in a team, a must.

 Strong analytical skills to interpret user requirements, a must.

 Strong problem-solving skills as issues arise with internal customers, a must.

 Fresher with good academic background may also apply