Technical / UX Writer

at Amagi Media Labs

DP
Posted by Rajesh C
icon
Bengaluru (Bangalore)
icon
2 - 7 yrs
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₹10L - ₹20L / yr
icon
Full time
Skills
Technical Writing
Content Writing
User Research
Documentation
Creative Writing
User Experience (UX) Design
Job role: UX/Technical Writer
Location: Bangalore
Role reporting into: Director, UX Strategy and Design
Does this role have direct reports?: No

Job Responsibilities:

Collaborate with the product team, in-house designers, and engineers at all stages of the
product development process.
Plan, research, and produce high-quality product documentation including user manuals,
context-sensitive help, how-to guides, knowledge base articles, FAQs, website content, etc.required by Amagi customers.
Create product videos, and blog about specific product features.
Write structured content clearly and concisely that maximizes comprehension and ease of use.
Research and define UX terminology for various products.
Write clear, concise, and thoughtful microcopy that supports the product designs and make the interface interactive and intuitive.
Ensure that the copy resonates with our audiences, reinforces our credibility, and reaches the targeted audience to achieve desired results.
Research, analyse, and provide usability feedback to the product team.
Apply audience insights, user research, and brand strategies to develop engaging content.
Have knowledge of communication style guidelines, user experience and UX writing impact.
Raise the bar for interface/product communication and drive alignment on voice and tone
across Amagi products.
Develop precise and specific customer-focused copies that makes interactions on the Amagi interface simpler, more human, and more real.
Play an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design.
Have empathy for users & understand different needs of users.

Job Requirements:

Ideally a person should have had the below experiences / possess the below abilities to succeed
in this role:

• Experience in developing product documentation with a strong command of English grammar,a clear writing style, and excellent content organization skills.
• Demonstrated ability to produce high-quality, rich technical content that presents information in easy-to-understand language.
• Experience in creating structured documentation and knowledge of content management
systems.
• Experience working on tools such as Camtasia, Adobe Robohelp, Intercom, etc.
• Should be a team player and be comfortable collaborating across teams.
• Experience working in a fast-paced, deadline-driven, and Agile-based environment.
• Understanding of a user centred design process and UX writing concepts.
• Ability to create content in a variety of different formats from microcopy to long -form.
• Positive attitude towards receiving and delivering feedback.
• Sense of responsibility to deliver committed projects on time with exceptional quality.
• Independent and self-managed working style and strong team-player.
• Proven problem-solving skills with the ability to understand complex ideas.
• Contribute to the development of the content style guide, content strategies, and processes.
• Present your ideas to design and business stakeholders and adapt to feedback.
• Set a scalable copy standard, and drive adherence to UX writing best practices based on
industry standards, internal learnings, branding guidelines, research, and data.
• Own, develop and evangelize copy guidelines and tone of voice.
• Good learning ability to grasp new domains and comfort to understand both depth and breadth across the technology platform(s).
• Good to have – A web-based portfolio of relevant UX writing and conversational design

examples. Link to portfolio must be included on the top of the resume.

Preferred Work Experience: 2-7 years

Education/Qualifications: Any degree with relevant technical writing experience at a software product development company.

Read more

About Amagi Media Labs

Amagi enables TV networks, OTT platforms, and content owners to transition to cloud technologies for their playout, delivery and monetization needs.
Read more
Founded
2008
Type
Product
Size
500-1000 employees
Stage
Profitable
View full company details
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