Technical / UX Writer at Amagi Media Labs · Bengaluru (Bangalore) · 2 - 7 years · ₹10L - ₹20L / yr · Profitable · Posted 24 Nov 2021
Location: Bangalore
Role reporting into: Director, UX Strategy and Design
Does this role have direct reports?: No
Job Responsibilities:
Collaborate with the product team, in-house designers, and engineers at all stages of the
product development process.
• Plan, research, and produce high-quality product documentation including user manuals,
context-sensitive help, how-to guides, knowledge base articles, FAQs, website content, etc.required by Amagi customers.
• Create product videos, and blog about specific product features.
• Write structured content clearly and concisely that maximizes comprehension and ease of use.
• Research and define UX terminology for various products.
• Write clear, concise, and thoughtful microcopy that supports the product designs and make the interface interactive and intuitive.
• Ensure that the copy resonates with our audiences, reinforces our credibility, and reaches the targeted audience to achieve desired results.
• Research, analyse, and provide usability feedback to the product team.
• Apply audience insights, user research, and brand strategies to develop engaging content.
• Have knowledge of communication style guidelines, user experience and UX writing impact.
• Raise the bar for interface/product communication and drive alignment on voice and tone
across Amagi products.
• Develop precise and specific customer-focused copies that makes interactions on the Amagi interface simpler, more human, and more real.
• Play an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design.
• Have empathy for users & understand different needs of users.
Job Requirements:
Ideally a person should have had the below experiences / possess the below abilities to succeed
in this role:
• Experience in developing product documentation with a strong command of English grammar,a clear writing style, and excellent content organization skills.
• Demonstrated ability to produce high-quality, rich technical content that presents information in easy-to-understand language.
• Experience in creating structured documentation and knowledge of content management
systems.
• Experience working on tools such as Camtasia, Adobe Robohelp, Intercom, etc.
• Should be a team player and be comfortable collaborating across teams.
• Experience working in a fast-paced, deadline-driven, and Agile-based environment.
• Understanding of a user centred design process and UX writing concepts.
• Ability to create content in a variety of different formats from microcopy to long -form.
• Positive attitude towards receiving and delivering feedback.
• Sense of responsibility to deliver committed projects on time with exceptional quality.
• Independent and self-managed working style and strong team-player.
• Proven problem-solving skills with the ability to understand complex ideas.
• Contribute to the development of the content style guide, content strategies, and processes.
• Present your ideas to design and business stakeholders and adapt to feedback.
• Set a scalable copy standard, and drive adherence to UX writing best practices based on
industry standards, internal learnings, branding guidelines, research, and data.
• Own, develop and evangelize copy guidelines and tone of voice.
• Good learning ability to grasp new domains and comfort to understand both depth and breadth across the technology platform(s).
• Good to have – A web-based portfolio of relevant UX writing and conversational design
examples. Link to portfolio must be included on the top of the resume.
Preferred Work Experience: 2-7 years
Education/Qualifications: Any degree with relevant technical writing experience at a software product development company.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Amagi Media Labs
About
Company social profiles
Similar jobs (2)
XML
HTML/CSSPosition Overview: Virtana is seeking a technical writer who is passionate about creating and delivering customer-centered technical content. We’re looking for a collaborative, creative team member who understands how to write clear, concise, and relevant content.
You will work closely with a global network of engineers, product managers to understand real-world use cases. If you have a passion for learning new technologies and want to help us drive the adoption and reach of our products and platform, this is the place for you!
Work Location: Pune
Job Type: Hybrid
Key Responsibilities:
- Design, develop, edit, and deliver accurate and effective documentation for Virtana products.
- Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team to ensure quality and accuracy of content.
- Follow our documentation guidelines to produce high quality documentation.
- Prioritize projects when working with multiple engineering teams.
- Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.
Qualifications:
- Minimum 5 years relevant experience writing documentation for Cloud or Enterprise products.
- Bachelor’s degree or certificate in Technical Writing is preferred.
- Excellent written and verbal communication skills.
- Experience writing release notes and creating videos.
- Experience with XML, DITA.
- Familiarity working with Jira and Confluence.
- Good collaboration skills with the writers and cross-functional teams.
Why Join Us:
- Opportunity to be a key contributor in the development of a leading performance monitoring company specializing in AI-powered Storage and Network monitoring.
- Collaborative and innovative work environment.
- Competitive salary and benefits package.
- Professional growth and development opportunities.
- Chance to work on cutting-edge technology and products that make a real impact.
About the Role
We are looking for an experienced Technical Content Writer with a strong background in the IT services and software development industry. The ideal candidate should have a solid understanding of software development terminology, emerging technologies, AI tools, and the technical ecosystem to create high-quality, engaging, and search-optimized content.
The candidate should have hands-on experience in SEO, AEO (Answer Engine Optimization), GEO (Generative Engine Optimization), and ASO (App Store Optimization), with the ability to simplify complex technical concepts into clear, compelling content that drives visibility, engagement, and business growth.
Key Responsibilities
Create high-quality technical content, including blogs, website pages, landing pages, case studies, whitepapers, technical articles, and service pages.
Develop SEO-friendly content using keyword research, search intent analysis, on-page optimization, and content structuring.
Implement AEO and GEO strategies to improve content visibility across AI-powered search engines, answer engines, and generative AI platforms.
Create and optimize content for ASO (App Store Optimization), including app descriptions, titles, metadata, and keyword placement.
Research software development, web and mobile applications, SaaS solutions, AI/ML, cloud computing, and other emerging technologies.
Collaborate with developers, project managers, SEO specialists, and marketing teams to ensure technical accuracy and content relevance.
Use AI tools such as ChatGPT, Claude, and other AI-powered platforms for research, ideation, outlining, and content optimization while maintaining originality and accuracy.
Conduct competitor research, content gap analysis, and keyword mapping to identify new content opportunities.
Edit, proofread, and optimize existing content for readability, grammar, consistency, and search performance.
Ensure content aligns with brand guidelines, business objectives, and the requirements of IT service-based clients.
Required Skills & Qualifications
Minimum 5+ years of experience in technical content writing or IT-focused content writing.
Previous experience working with an IT services or software development company is mandatory.
Strong understanding of software development concepts, technical terminology, IT services, and digital technologies.
Hands-on experience with SEO, AEO, GEO, and ASO (Mobile App Optimization).
Proven experience writing technical blogs, website content, service pages, landing pages, case studies, and industry-specific articles.
Strong knowledge of keyword research, search intent, content optimization, and organic search visibility.
Practical experience using ChatGPT, Claude, and other AI tools for content research and creation.
Excellent English writing, editing, proofreading, and research skills.
Ability to translate complex technical information into clear, engaging, and user-friendly content.
Strong analytical skills, attention to detail, and the ability to meet deadlines.
Preferred Candidate Profile
Candidates currently working or previously employed in IT services or software development companies will be preferred
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon