LeadSquared is currently seeking a highly motivated and experienced Implementation Manager to join our team. Who we are? LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes. LeadSquared has been recognized as one of the fastest growing companies in the world: Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius LeadSquared is backed by institutional investors like Stakeboat Capital and angels like Jyoti Bansal. Job Description: LeadSquared is looking for an Implementation Manager who will be in-charge of getting the product live for our new clients. The role is a critical one since it will impact the overall retention and satisfaction of the customers. Key Responsibilities: Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international). Understand customers’ business and motivation to subscribe to LeadSquared: Come up with LeadSquared customization based on this understanding. Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them. Come up and implement the best way of importing existing customer data and digital assets Execute the implementation plan: Make the customer live within promised timeframe. Be single point of contact for customer on implementation including any integrations. Communicate work status to client and internal stakeholders on a regular basis Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer Work closely with the product development team to share client feedback and for post-implementation reviews Track key metrics and KPIs related to implementation success Identify implementation areas that can be automated and work with the product or customer success teams to automate them Upsell / cross-sell LeadSquared product or services wherever applicable Key Capabilities: A bachelor’s or master’s degree engineering or technology 8+ years of mandatory experience in Implementation world class products Ability to manage multiple clients and projects/task simultaneously Exception problem solving and solutioning skills Customer success-oriented attitude Excellent written and oral English skills Understanding of how cloud-based applications are delivered and consumed Understand of unique feature and challenges of SaaS applications Exceptional critical thinking skills is a plus Flexibility to travel is required Timely execution-oriented professionals will be preferred Focus on quality and attitude to excel will be a big plus
• Minimum 10 years of project management experience within a project based IT environment, with a good experience to industry standard Project Management and Development Life Cycles, Agile methodologies (SAFE, Scrum, Lean, etc. – previous experience as a Scrum Master is highly desired), Change implementation planning and management, Systems Development Management, PM tools (will be good if knowledgeable on Planview, MS Project, etc.), Application Support & Business Analysis, People Management. • Key Skills: Excellent stakeholder management up to VP level; Business communication; Strong influencer; Strong vendor management skills; Strong Planning • Experience on delivering in large companies; matrix organization (with multiple disciplines e.g. Architects, technical designers, application development, test teams); a multi-cultural environment; On-shore/ Off-shore leadership of teams • Experience on vendor/partner management of large complex vendors (e.g. SAP, Google, Microsoft, IBM, Oracle) • Experience on delivering complex integration projects involving multiple (internal and external) suppliers and technologies • Beneficial would be previous experience with cloud based solutions • Domain: Airline, IT Infrastructure, Customer Experience
Engineering Manager Are you the one who can manage the tech roadmap of one of our products, end to end product development and ready to contribute to software product development strategy? Are you a hands-on manager and ready to contribute to design, development, and architecture and solve complex engineering problems? Are you someone who can manage the engineering initiatives and bring a fresh perspective to our engineering processes, build robust systems, ensuring delivery of product roadmaps, engineering culture, nurturing and helping engineers with these tough problems? Job Responsibilities • Develop & deliver complex systems. You will be handling innovation and responsible for identifying areas of continuous improvement/betterment of product development lifecycle. Operate with scale and speed amidst flux, there is just a LOT happening @ Myrsa • Setup best practices for development and champion their adoption and at the same time Architect and design technically robust, flexible and scalable solutions • Develop roadmaps for the system and product growth, and then ensure timely execution and quality delivery • Focus on details of software development, design, implementation and debugging • Have high technical competence, strong technical background with track record of individual technical accomplishments – Ability to play the role of the architect for the team • Work with designers, business analysts, and product managers to estimate and plan projects in an Agile environment • Mentor your team! Our world-class software engineers are just getting started — and as a manager, you guide the way and set-up examples by coming up with best design and solutions to complex engineering problems • Create clear career paths for team members and help them grow with regular and deep mentoring; Perform regular performance evaluation and share and seek feedback • You not only have the technical chops to roll up sleeves and provide technical leadership to major projects but also build and manage Leads along with their team of 7-10 top-notch engineers Required Qualifications • Strong grasp of scalable web back-end, streaming, full stack development, good experience in handling production and performance issues and all genres of platforms technologies • Deep understanding of technologies and architecture in a highly scalable and available set-up • Deep understanding & expertise with highly transactional, large relational and complex web/desktop based systems • Experience hiring and growing a top-notch engineering team, and scaling the organization. Start-up experience will be highly preferred • Solid understanding of business processes and the application of technology to implement and thereafter streamline them • Strong leadership and communication skills • Hands-on experience in Developing, designing & scaling complex systems both horizontally & vertically • Experience: 6-9 years of experience in good product based companies and preferably product start-ups • A strong vision and excitement for contributing in growth of an amazing product start-up
# Key Responsibilities * To successfully plan, design, execute, control and lead implementation of customer projects. * Defining the scope of the project with product manager, bizdev & tech leads as per customer requirements. * Management of customer delivery on-site, and management of customer stakeholder expectations. * Liaisoning with cross functional teams for timely project execution with highest quality.