Ovyo tech services Careers

                                     JOB TITLE: Support Analyst

About Ovyo:
Ovyo works globally with companies in the TV, Media & Networks industries including household content brands and operators. Our people provide consulting services to sell the products, build the platforms, test the apps, and drive the programmes that shape the way the world watches video and connects. Our management team is in the UK, and we have technical, and operations teams based in Portugal and India. One of our key clients is currently looking to expand their technical hub in Mumbai, and we are working in partnership with them to find the best talent to form this team.

Job description

JOB SUMMARY:

Reporting to the Operations Support Manager the Support Analyst monitors application and infrastructure components to ensure they are up and running and applies processes and technical knowledge to restore normal service operation as quickly as possible in case of an incident so to minimise any adverse impact on business operations.

Level-2 support has good technical and functional knowledge of all proprietary and third-party components/platforms that cover the full range of customer solutions/services.

KEY RESPONSIBILITIES:

• Providing 2nd line support directly to external clients, taking care of communications between the customer and the 3rd level support teams when required
• Investigating, analysing, and resolving as a part of BAU
• Managing incidents in a timely manner (within SLA defined), and escalating/communicating to business, technology and vendor partners when required
• Monitoring Support mailboxes and taking required actions
• Monitoring the hosting platform and applications and operating incident management service
• Using web development and programming technical knowledge to triage, prioritize, troubleshoot, and escalate or resolve customer application issues
• Ensuring that operations run smoothly, using operational and technical job sheets and checklists
• Ensuring that platform monitoring is set up appropriately and efficiently and support with improving ways of working
• Safeguarding SLAs by promptly apply mitigation procedures or escalating
• Maintaining the support knowledge base, documenting new issues and procedures
• Willing to work out of hours on a shift-based rosters (24/7 coverage)

SKILLS:

• Knowledge of Web Applications
• Basic understanding of scripting languages
• Familiarity with cloud computing
• Windows, MAC, Linux Operating System
• Basic Networking, communication protocols
• PowerShell and/or Bash command line
• Familiarity with DBs
• Familiarity with monitoring

Senior Test Analyst Video, Technology (Mumbai)

About Ovyo:

Ovyo works globally with companies in the TV, Media & Networks industries including household content brands and operators. Our people provide consulting services to sell the products, build the platforms, test the apps, and drive the programmes that shape the way the world watches video and connects. Our management team is located in the UK, and we have technical, and operations teams based in Portugal and India.

 One of our key clients is currently looking to expand their QA team in Mumbai, and we are working in partnership with them to find the best talent. Their QA team comprises of the most talented Tester professionals in the industry. Daily, they pioneer new ways for consumers to interact with technology and take pride in delivering world-class experiences on emerging technologies. Their premium UI software products and UXD consultancy are the principal choice of leading telecom, cable, broadcast, media, and aviation companies.

What we’re looking for in a candidate:

You are a smart, experienced, creative, and naturally inquisitive Tester, who has a strong passion for testing and technology. You believe in the importance of embodying our clients’ brand into the overall experience and you have a strong understanding or interest of TV apps. 

Note: This position requires the successful candidate to be on site in -Goregaon, Mumbai once the covid restrictions are lifted.

Role Responsibilities:

• Be part of and actively contribute to stand ups and client meetings.
• To work within the Analyst team to assist with the preparation of test plans and the testing of software to company guidelines and standards.
• Must have hands – on experience in Agile projects.
• Must have around 5 - 8 years of experience in QA (Testing).
• Must have experience working with Automation Testing using Selenium.
• Experience working with STB (Set Top Box testing)/ preferably OTT and IPTV testing.
• Working knowledge of Test management / defect management and collaboration tools preferablytest rails.
• Experience with all types of E2Etesting including Accessibility, regression, performance, integration, security testing and black box testing.
• To assist in the preparation of test plans and test scripts.
• To ensure high quality and accuracy is maintained through to software release.
• To prepare and maintain test plans for use on automated testing tools.
• Hands on experience testing servicesweb testing, APIs and mobile applications on Android / iOS and Native Mobile Application Testing.
• To prepare a test plan and test scripts to test each software component and demonstrate the business condition under test and the expected results.
• To provide feedback to the development team and ensure the work is carried out in accordance with the schedule and the quality requirements.
• To provide estimates and feedback to the Software Development team for project scheduling purposes.

Other responsibilities:

• Liaising with Project Managers.
• Working to the specified timeframe or budget.
• Communication of job status to project leader.
• Demonstrate and maintain a positive attitude to all assignments.

Role: Mid/Senior Full Stack Engineer – (Sports/Technology/Video/OTT)

Location: Mumbai Goregaon (Open to Hybrid)

Type – Permanent

About Ovyo:
Ovyo works globally with companies in the TV, Media & Networks industries including household content brands and operators. Our people provide consulting services to sell the products, build the platforms, test the apps, and drive the programmes that shape the way the world watches video and connects. Our management team is in the UK, and we have technical, and operations teams based in Portugal and India.

Ovyo is currently looking to hire a Full Stack Engineer with a strong background in areas such as c#, .net and Angular to support the growth of our business in India. This role will suit an independent, collaborative, and experienced Full Stack Engineer. You will be a natural leader that enjoys mentoring/training junior developers, be comfortable taking the lead and making decisions, be a natural, creative thinker, and possess excellent communication skills.

One of our key clients is currently looking to expand their engineering team in Mumbai, and we are working in partnership with them to find the best talent. You will get the chance to work onsite with a talented team of developers who are constantly looking to evolve and push the boundaries in creating the best experience for end clients. 

Key Requirements:

• C# expertise
• .NET Framework knowledge
• Angular (6)
• Net Core
• Ability to write clean, effective, and maintainable code, covered by tests
• Knowledge of OOP principles (Design Patterns, SOLID, DRY, YAGNI)
• Knowledge of Event Sourcing and CQRS
• Knowledge of SQL server and Entity Framework
• TFS
• Expertise with network protocols programming
• Familiarity with Extreme Programming practices (TDD, Pair Programming, Refactoring)
• Expertise in designing, building, maintaining distributed applications
• Knowledge of scalability and performance challenges of server-side code.
• You can design and develop horizontally scalable, resilient, and high-performance REST services

We would be really impressed if you also had experience in the below:

• Deep understanding of cloud technologies and hands-on experience in at least one cloud platform – ideally Azure
• Knowledge of Identity Server as identity management solution
• Knowledge of MongoDB, RabbitMQ, Docker and Kubernetes as hosting infrastructure.
• EFK (Elasticsearch + Fluentd + Kibana) as logging/analytic solution
• Knowledge and experience in Kong as API gateway
• Mastering Continuous Integration/Continuous Delivery environments.