Associate JIRA
2 - 4 yrs
₹3L - ₹4.2L / yr
Remote, Gurugram, Mumbai
Skills
JIRA
JIRA Agile
Atlassian
Agile/Scrum
Systems Development Life Cycle (SDLC)
Kanban
Training and Development
Communication Skills
Technical support
Experience with JIRA and Confluence, Scrum, Kanban boards |
Confluence - Responsible for managing all Confluence spaces, including permissions, development of space templates, macros, data import/export, maintenance of current spaces, and creation of new spaces based on customer specifications. |
Support - In charge of providing end-user support for the whole Atlassian stack. |
Manage user accounts and troubleshoot tool, environment, and network support issues. |
Work contact the tool's manufacturer on support issues. Some after-hours and weekend support is necessary. |
Documentation - Tools, Environments, Installation, and Configuration in addition to supporting team operations. |
Training – Educate and provide training for technical and non-technical teams. |
Experience with the installation and configuration of the latest version of JIRA and Confluence |
Experience with the migration of content during equivalent upgrades |
Experience with setting up custom fields, Issue types, workflows, and priorities. |
Define, compile and report metrics |
Familiarity with custom plug-ins. |
Adhere to defined processes and procedures |
Well-versed with Agile and SAFe |
Perform ad-hoc requests as requested |
Analytical thinker that is expert at problem-solving, conflict resolution, negotiation and decision making |
Uses problem-solving, critical thinking skills and independent thinking to overcome challenges |
Other duties as needed. |
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