Sr. QA Engineer

IT Person – Job Requirements (Restaurant Industry)

1. Technical Skills

POS system setup, troubleshooting, and daily support

Knowledge of billing printers, KOT printers, LAN/WiFi setup

Basic networking (router, switch, IP configuration)

CCTV installation & monitoring

System formatting, software installation, antivirus

Knowledge of cloud backup, email setup (Outlook/Gmail)

Handling biometric attendance machines

Experience with ERP/FnB software (if any)

Basic hardware repairing (CPU, cables, RAM, HDD issues)

2. Restaurant-Specific Skills

Understanding of POS menus, modifiers, kitchen display systems

Printer paper roll change, printer alignment, POS connectivity

Troubleshooting online order integrations (Zomato/Swiggy/Dunzo)

Wi-Fi network stability for restaurant operations

Support during audit days, billing issues, shift closing reports

3. Soft Skills

Quick problem-solving

Good communication

Ability to visit outlets when needed

Ready to work on weekends if urgent issues

Responsible and reliable

4. Experience

1–3 years experience in IT support

Restaurant or retail industry experience preferred

5. Education

Diploma or Degree in IT/Computer Science

Or relevant certification (CCNA, hardware networking, etc.)

📢 Hiring: Java Developer at Deqode

🔷 Experience- 2+ Years

🔷 Location- Indore

🔷 Mode- 5 Days WFO

(Only immediate joiners & candidates serving notice period)

✅ Must-Have Skills:-

- 2+ years of hands-on Java development experience

- Strong expertise in Spring Boot & Microservices architecture

- Solid experience with AWS services

- Experience with CI/CD Pipelines

- Working knowledge of Docker

- Solid problem-solving mindset

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Job Title: Company Secretary (Building Material)

Location: Surat

Experience: 3-8 year

Salary: Upto 18 LPA

Industry: Building material/ Manufacturing

Qualification; CS

 Company Secretary (CS) executive is one of the legal representatives of a company to perform and manage various regulatory functions. Company Secretary also plays a definite role as a Business Advisory to the Board of Directors by guiding them incorporate laws; corporate governance; strategic management; project planning; capital markets & securities laws. In short; a Company Secretary works as an in-house legal expert and compliance officer with the company.

KEY RESPONSIBILITIES :

·         Previous experience of working for listed companies is mandatory.

·         Advising on good governance practices and compliance of Corporate, Governance norms as prescribed under various Corporate, Securities and Other Business Laws and regulations and guidelines

·         Assists in developing a corporate and social sustainability framework if applicable

·         Handles the promotion, formation and incorporation of companies and matters related therewith

·         Responsible for filing, registering any document including forms, returns and applications by and on behalf of the company as an authorized representative like MOU, Sale deed, DSC maintain and record keeping of office and plant Maps, and other legal documents.

·         Coordinate the board/general meetings and follow-up actions thereof Manages all tasks relating to Securities and their transfer and transmission Acts as the custodian of corporate records, statutory books and registers.

·         Manages the Secretarial/Compliance Audit Signing of Annual Return where necessary and responsible for other declarations, attestations and certifications under the Companies Act, 1956, corporate laws and acts particularly relating to Securities and Exchange Board, Consumer Protection, Environment, Labour, Mergers

Mail updated resume with current salary-

Emil: jobs[at]glansolutions[dot]com

satish: 88 O2 74 97 43

Website: www.glansolutions.com

Adobe Workfront SME – Role Summary

Looking for a Subject Matter Expert in Adobe Workfront to lead solution design, client education, and technical execution across various projects. This role demands strong client interaction skills, in-depth technical proficiency in Workfront and Workfront Fusion, and the ability to translate business needs into scalable solutions.

Key Responsibilities

• Act as a recognized expert in Adobe Workfront solutions.
• Educate clients on best practices and industry standards.
• Analyze complex project challenges and recommend optimal solutions.
• Handle multiple client engagements simultaneously.
• Keep up with the latest Adobe Workfront developments.
• Maintain accurate records and proactively communicate project updates.
• Support enablement and coaching for clients and partners.
• Collaborate closely with internal and external stakeholders.

Requirements

• Strong command of Adobe Workfront and Workfront Fusion (module setup, scenario development, troubleshooting).
• Proven ability to turn business requirements into architectural and technical solutions.
• Skilled in integrations and communicating technical concepts to non-technical stakeholders.
• Excellent facilitation, communication, and presentation skills.
• Self-driven, adaptive, and solution-oriented with a collaborative mindset.
• Strong organizational and client management capabilities.

Lightning job by Cutshort ⚡:

As part of this feature, you can expect status updates about your application and replies within 48 hours (once the screening questions are answered)

About the Company:

At Synez, we have a long history in healthcare and life sciences. It has given us deep insights into the needs of clinicians, researchers, and patients. Our healthcare software development services include consulting, designing, developing, maintaining, and upgrading medical apps that enable healthcare interoperability, better patient engagement, and more accurate diagnostics. We build custom software solutions to deliver efficiency and quality of care.

About the role:

We are looking for top-quality full stack developers to develop services in NodeJS/typescript and deploy on AWS lambda for our UK based client. They will have to work with the product team and QA team to get requirements and ensure high quality.

Skills:

• Strong exposure of architecting digital solutions for Telcos.
• Working experience in leading small to medium transformation program or handling individual track in a large transformation program.
• Candidate must have demonstrable experience in defining technology strategy, selection and roadmaps that enables the business vision.
• Solution outline/impact analysis of new business ideas and driving commercial and technical feasibility assessment

Responsibilities:

• Design reusable frameworks to improve developer productivity and increased reuse according to explicit and implicit requirements. Ensure solutions are built as designed. Drive architecture governance.
• Perform the competitive analysis of products and technologies to provide input on the service offering and input on suitable customers for pursuit.
• Participate in client discussions to understand the problem faced by the customer and articulates the same to internal stakeholders, define and document the problem and get customer agreement, brings in best practices in the industry provide different options in order to assist in identify and define the problem.
• Arrive at possible solution alternatives that factor in gap resolution, impact related functional/technical areas, acceptability of the solution to the user community, technical feasibility and efficiency. In order to assist in arriving at the final solution definition.
• Evaluate and review Design Frameworks and Methodologies and approves design in order to achieve functional and non-functional requirements and conformance to the architecture
• Create, consult and review Architectural decisions, architecture solution, performs reengineering of architectures in order to create solution blueprint to meet project requirement
• Perform As-Is analysis provide to-be recommendation’s, evaluate product technology solution and provide solution to specialized problems in order to provide inputs on technical and domain road map.
• Evangelize the usage of reusable frameworks and artefacts, create knowledge /certification artefacts and evaluation criteria guide or provide technical training in relevant technology areas in order to develop talent in technology /domain.

We are small and growing agile technology team. With offices in the UK and India, we work remotely with UK core hours for our clients. We hold daily stand-ups over video and work closely with client, communicating frequently throughout the day using instant messages and e-mail. We combine a relaxed and friendly culture with a commitment to delivery – we say what we do and do what we say. We believe in investing in our team members and help to grow with us.

Skills Set:

ü Good at communication skills.

ü Excellent Analytical, Problem solving skills.

ü Strong Programming skills in HTML, CSS, JavaScript, Ionic, Cordova, NodeJS.

ü Good exposure to Object oriented programming and MVC coding standards.

ü Excellent knowledge of MySQL/MS SQL Database is required in terms of designing database, SQL queries.

ü Knowledge of optimizing techniques.

Job Description: (Mandate Skills)

• Exceptional architecture and design skills using Object Oriented Programming concepts and Design patterns
• Strong problem solving and analytical skills
• Hands on Java Engineer, with experience building consumer facing or enterprise applications using Java stack
• Ability to manage small teams (2-4 members) using agile development process

Do You Know? (Skills good to have)

• Exposure to building service oriented distributed systems
• In building systems that process big data in a distributed environment, either in real time streaming or offline
• In messaging systems like Kafka, RabbitMQ, kinesis, etc.
• In real time computation tools like Storm / Spark or Hadoop based tools.
• In Data warehousing technologies like Redshift, BigQuery, etc.