Sr. QA Engineer

Job Title: Customer Service Representative – Healthcare – FEMALE

Location: Vasanthnagar, Bangalore (Female, Onsite, Full time)

Department: Customer Service

Reports To: Operations Manager

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Summary

We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.

Key Responsibilities

·        Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.

·        Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.

·        Communicate with customers through phone calls, WhatsApp, email, and SMS.

·        Execute and manage WhatsApp and email marketing activities.

·        Record, update, and maintain accurate customer information, interactions, and feedback in the system.

·        Follow up with customers to ensure satisfaction and support patient engagement.

·        Collaborate with internal teams to ensure smooth communication and customer experience.

Requirements

·        Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.

·        3–5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.

·        Strong verbal and written communication skills with persuasive ability.

·        Proficiency in MS Office and basic computer applications.

·        Customer-oriented mindset with strong problem-solving skills.

·        Ability to multitask and work in a fast-paced environment.

Key Skills

·        Customer Service Excellence

·        Healthcare Product Knowledge

·        Strong Communication & Relationship Management

·        Empathy, Patience, and Active Listening

·        Attention to Detail

·        Time Management

Why Join Us?

·        Work at the intersection of healthcare, community, and technology

·        Directly impact the lives of women across India and beyond

·        Flexible work environment and collaborative team

·        Opportunity to grow with a purpose-driven startup

How to reach me?

Message me here

Check us out on – www.miror.in

Best Regards,

Indrani Dutta

Senior HR Manager

www.miror.in

Review Criteria:

Mandatory:

• Strong Technical Recruiter profile
• Must have 7+ years of experience in end to end recruitment (sourcing, screening, interviewing, offer negotiation, joining etc)
• Must have 4+ years of experience in tech recruitment across different tech roles
• Strong grasp of technical concepts and ability to evaluate candidate fit for different technical roles
• Must have experience of analyzing data to improve hiring funnel, take data-driven hiring decisions
• Must be proficient in advanced sourcing techniques such as Boolean search, social media recruiting, and referral programs
• Excellent verbal and written communication skills — should be articulate, confident, and well-spoken in interactions
• Product companies
• This is an IC role

Preferred:

Bachelor’s degree in Human Resources, or a related field

Role & Responsibilities:

The company’s Human Resources team plays a critical role in enabling business growth by building high-performing, mission-driven teams across geographies. As a people-first organization, we are focused on attracting, developing, and retaining top talent while creating an engaging and inclusive employee experience.

As a Senior Technical Recruiter, you will own end-to-end hiring for technology roles. You will partner closely with technology leaders to understand evolving workforce needs, build strong talent pipelines, and deliver high-quality hiring outcomes. This role requires a strong understanding of technology roles, proactive sourcing capabilities, and the ability to influence stakeholders while strengthening company’s employer brand.

What you will be expected to do:

• Own and manage the full recruitment lifecycle for technology and IT roles, from sourcing to offer management and onboarding support.
• Partner with technology leaders to understand hiring priorities, role requirements, and future talent needs.
• Design and execute effective sourcing strategies, leveraging online platforms, professional networks, referrals, and offline channels.
• Conduct initial screening and structured interviews using technical, behavioural, and competency-based assessment methods.
• Coordinate and manage interview processes, ensuring a smooth and positive candidate experience.
• Review employment applications and background verification reports to ensure compliance with hiring standards.
• Act as a trusted advisor to candidates, providing clarity on role expectations, compensation, benefits, and work culture.
• Build and maintain strong, long-term relationships with active and passive talent pools.
• Track and report on key talent acquisition metrics, including time-to-hire, source effectiveness, and pipeline health.
• Stay abreast of market trends, emerging technologies, and competitor hiring practices to strengthen hiring strategies.
• Analyse and improve hiring and candidate experience through surveys, feedbacks, etc.

Ideal Candidate:

• 7 to 10 years of overall recruitment experience, with 4-7 years focused on technical/IT hiring.
• Good understanding of technology roles and the ability to assess and articulate technical requirements.
• Hands-on experience with Applicant Tracking Systems (ATS) and resume databases.
• Good analytical skills, including market mapping, talent research, and data-driven hiring decisions.
• Proficiency in advanced sourcing techniques such as Boolean search, social media recruiting, and referral programs.
• Good verbal and written communication skills, with the ability to influence both candidates and hiring managers.
• High levels of ownership, self-motivation, and a proactive, solution-oriented mindset.
• Bachelor’s degree in Human Resources, or a related field (preferred).

Perks, Benefits and Work Culture:

• Because we are a high-growth global enterprise, and because we prefer to promote successful employees internally, Greenlight Planet offers opportunities for flexible assignments and rapid international career progression as well as a competitive salary and a fun, supportive work environment. Our Creative team, headquartered in Nairobi, is an innovative team, operating in a stimulating atmosphere where our only measure is in the results we deliver.
• Greenlight Planet is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, sex, marital status, sexual orientation, national origin, HIV/Aids, disability or any other protected characteristic as established by law. If you are a committed, passionate professional who wants to become part of a compelling social venture that is redefining energy access in Asia and Africa for the underserved, we want to hear from you.

Mandatory (Experience 1): Must have 5+ years of hands-on designing experience especially in print and visual communication projects.

Mandatory (Experience 2): Must have proven conceptualisation and visualization skills, with the ability to convert briefs, raw data, and ideas into engaging visual creatives while maintaining brand messaging and design consistency.

Mandatory (Experience 3): Must have client interaction and team management experience, including coordinating with designers, art directors, project managers, and clients to ensure timely and high-quality creative deliverables.

Mandatory (Tech Skills 1): Must have strong knowledge of design principles, typography, color theory, layout design, and print production standards, with the ability to sign-off or review final deliverables.

Mandatory (Tech Skills 2): Must have hands-on experience in handling multiple creative tools and design workflows independently

Mandatory (Portfolio): Strong portfolio of Print Media / Creative Portfolio showcasing branding, marketing collaterals, brochures, presentations, or other high-quality visual design projects that demonstrate conceptual thinking and software proficiency.

Mandatory (Work Environment): Must be willing to work full-time from office and be flexible for rotational monthly shifts (including night shifts) as per business requirements.

Job description

We are looking for an Academic Counsellor to join our administrative staff. The successful candidate will divide his or her time equally between administrative tasks and providing students with guidance and support. They should be able to take responsibility for nurturing,

acquiring, growing, and strengthening higher education customers across the world. Most importantly to believe in their consultative approach, identifying the needs of the customers and being able to marry off with the product offering/s.

Job Responsibility:

● Build a relationship with the learners who contact Masters’ Union, and be their guiding hand and familiarise them with the product, our vision, and the big picture.

● Understand learners' career needs and guide them with relevant information.

● Handle inbound calls and make outbound calls for follow-ups. Handle learner interactions and queries. Fix appointments and demo sessions on a daily basis.

● Provide timely and accurate responses to learners/parents.

Roles & Responsibilities:

Handle inbound and outbound calls to address customer queries and provide resolutions.

Communicate effectively with customers in a polite and professional manner.

Manage customer interactions in a timely and efficient manner, ensuring high customer

satisfaction.

Maintain accurate records of customer conversations and follow up where necessary.

Collaborate with the team to meet individual and team performance metrics.

Adapt to dynamic customer requirements and handle escalations where required.

Qualifications & Skills:

Education: Minimum qualification: 12th Pass.

Languages Required: Proficiency in Malayalam, Telugu, Tamil, and English (mandatory).

Strong verbal communication skills and an ability to build rapport with customers.

Prior experience in a voice process or customer service is a plus but not mandatory.

Good listening and problem-solving skills.

Basic computer knowledge to manage call-related data and CRM tools.

• 4+ years of experience in web development (PHP 7+ / JS / MySQL / Symfony 4+ / Rabbit MQ /Docker / Redis and other frameworks).
• Good understanding of OOP principles and their use in practice.
• Experience in building CRM systems is a plus.
• Experience with CRM systems would be a plus
• Knowledge and experience with Node.js will be a plus.

1. Building up and leading the Testing Team to the success of project
2. Defining the scope of testing within the context of each release / delivery
3. Deploying and managing resources for testing
4. Applying the appropriate test measurements and metrics in the product and the Testing Team
5. Planning, deploying and managing the testing effort for any given engagement.