Project Manager

Job Title: ServiceNow Analyst – CMDB and Discovery Specialist

Location: Gurgaon, Hybrid

Experience Required: 5+ Years

Job Type: [Full Time]

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes.

This position is part of our ServiceNow ITOM (IT Operations Management) efforts, focused on Discovery, Service Mapping, and CMDB operations.

The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB).

Responsibilities:

CMDB Management:

• Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
• Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
• Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping:

• Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
• Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
• Assist the CMDB Administrator with developing and maintaining the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
• Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
• Strong hands-on experience in optimizing discovery, tailoring patterns and development.
• Validating discovery results and troubleshooting as required.
• Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers.
• Define, create, and manage Service Mapping infrastructure, including patterns.
• Work with support teams to identify, investigate, and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
• Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.

General/Admin:

• Assist with tasks related to implementing the ServiceNow application.
• Document procedures for the discovery, configuration management functions.
• Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

1. Over 5+ years of working experience in ServiceNow
2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
3. Solid understanding of Configuration Management practices and principles
4. Experience implementing ServiceNow Service Mapping
5. ITIL foundations certification preferred
6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
7. Effectively working under accelerated deadlines and working independently to complete objectives
8. Experience working in a team-oriented, collaborative environment with good interpersonal skill
9. Ability to translate business requirements into technical specifications and design
10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision
11. Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
12. Ability to manage multiple simultaneous tasks within an open and interactive environment

Education:

•Bachelor’s degree in Computer Science, IT Infrastructure Engineering, or a related field

•Certifications in cloud computing (AWS, Azure, GCP), MLOps, or DevOps (preferred)

Experience:

•8+ years of experience in IT Infrastructure, Cloud Computing, or AI Systems Architecture

•Hands on experience in AI infrastructure design, cloud-based AI solutions, or MLOps

•Expertise in managing AI workloads across cloud and hybrid environments.

•Proven track record in scaling AI infrastructure for large enterprises

•Strong experience in Kubernetes, containerization, and orchestration tools

•Experience in optimizing AI workloads for performance and cost efficiency

Skills :

•Expertise in AI Infrastructure & Cloud Architecture

•Strong Understanding of AI Model Deployment & MLOps

•Advanced Proficiency in Kubernetes & AI Workload Orchestration

•Hands-on Experience with Cloud Platforms (AWS, Azure, GCP)

•Proficiency in Infrastructure as Code (Terraform, Ansible)

•AI Security & Compliance Knowledge

•AI Infrastructure Cost Optimization Strategies

•Performance Tuning for AI Systems & Workloads

Key Responsibilities:

• Tender Identification & Management:
• Identify and analyze relevant tenders, RFPs, RFIs, and RFQs in the cybersecurity domain from global and Indian markets.
• Manage the entire tender process, from tender registration, document preparation, submission, to follow-up.
• Maintain updated knowledge of procurement platforms (e.g., GeM, CPPP, and global e-tendering systems) and tender submission requirements.
• Proposal & Bid Writing:
• Draft and prepare well-structured, high-quality proposals that meet the requirements of both technical and commercial aspects of tenders.
• Collaborate with internal teams (technical, legal, finance) to ensure all aspects of the tender response align with the client's specifications.
• Tailor cybersecurity solutions based on the unique requirements of each tender and showcase Certcube Labs' capabilities effectively.
• Compliance & Documentation:
• Ensure that all tender documentation complies with legal, regulatory, and client requirements.
• Gather necessary supporting documents, including certifications, project references, and technical compliance documents.
• Review contracts and NDAs to ensure all legal and compliance aspects are covered.
• Risk & Financial Analysis:
• Assess the financial, legal, and operational risks associated with tenders and propose mitigation strategies.
• Prepare detailed pricing models and cost estimates for cybersecurity solutions and services.
• Market & Competitor Analysis:
• Conduct market research to stay informed about industry trends, competitor activities, and pricing strategies in cybersecurity.
• Provide insights on positioning Certcube Labs’ services to increase competitiveness in global and Indian tenders.
• Stakeholder Management:
• Build and maintain strong relationships with clients, government agencies, and key stakeholders involved in the tendering process.
• Coordinate and liaise with vendors, partners, and subcontractors to gather relevant inputs for tender responses.
• Post-Tender Activities:
• Manage follow-ups on tender submissions, respond to clarifications, and negotiate terms and conditions when required.
• Maintain a detailed database of all tenders, submissions, and outcomes for internal tracking and reporting.

Key Skills & Qualifications:

• Bachelor’s degree in Business Administration, Engineering, Information Technology, or a related field.
• Minimum 3-5 years of experience in tender/bid management, preferably in the cybersecurity or IT sector.
• Strong knowledge of cybersecurity concepts and services (e.g., penetration testing, SOC services, vulnerability assessments, compliance frameworks).
• Familiarity with procurement platforms (e.g., GeM, CPPP) and experience in both Indian and global tender submission processes.
• Excellent proposal and bid writing skills with the ability to articulate complex technical solutions clearly.
• Experience in financial analysis, risk assessment, and pricing strategies for large-scale contracts.
• Ability to work under pressure and meet tight deadlines.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and document management tools.
• Strong attention to detail, excellent communication, and negotiation skills.
• Ability to collaborate with technical teams and communicate effectively with clients and stakeholders.

About Klenty:

Klenty is a Software Product company operating in the Sales Engagement category. We

are one of the fastest growing SAAS startups in the sales engagement space, headquartered in

California and operating from Chennai, India. Klenty’s Sales Engagement Product helps

thousands of sales teams automate all the repetitive activities involved in the sales process like

sending emails, follow-ups, tracking engagement metrics, etc - so that the sales team can focus

more on activities like building relationships and closing deals. With over 3000 customers all

over the world, we are on a mission to transform every B2B Sales team into an unstoppable

force. Join us in building the future of sales engagement software.

JD :

Responsibilities:

• Developing new user-facing features using ReactJS.
• Building reusable components and front-end libraries for future use
• Translating designs and wire-frames into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following ReactJS workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

• Hands-on experience with React Native (2+ years).
• Experience with popular React workflows (such as Flux or Redux).
• Integrating backend REST APIs
• Passion about complex, interactive applications with a thoughtful UX/UI.
• Should be able to understand project requirements thoroughly.
• A deep understanding of the importance of building maintainable, efficient, clean code, while balancing the urgency of business needs.
• Collaborative attitude and experience working with cross-functional teams.

• Responsible for driving & delivering cross-platform mobile applications.
• Responsible for architecting, solutioning of the project in the requirement phase;
• Responsible for working with the team & enhancing the collaboration, adding value to the project with critical thinking on project design.
• Responsible for integrating the REST APIs

We are looking for a Backend Developer to join our team to build our product and we are looking for out-of-the-box thinkers with the original thought process and lateral thinking.

You will join a young, dynamic and fast-paced environment, and work with cross-functional teams to design, build, and roll out products that deliver the company's vision and strategy.

Responsibilities :

- Backend development with Node.js, MongoDB and Typescript.

- Developing and testing flexible, scalable applications.

- Collaborate with Front end developers to produce optimum output.

- Think out of the box, discuss and implement your ideas over the phase.

Required skills :

- 3+ Years of experience in backend development using any programming language

- Strong knowledge in APIs

- Proficient understanding of code

Roles and Responsibilities

• Must be self-driven and motivated
• Proficient in writing quality, efficient and performant code for iOS app, using Swift
• Follow right architecture and design patterns
• Aware of the agile working environment
• Document design/technical guidelines and spread knowledge across teams
• Responsible for self/peer code reviews
• Viable suggestions with clear understanding of iOS fundamentals 

Requirements :
(Must have skills) 

• Swift (1+ years)
• iOS Fundamentals
• MVVM/VIPER (1+ year)
• SOLID principles
• Third party integrations likes google map, firebase, Analytics
• Know about push notification & deep linking

(Good to have Skills) 

• RxSwift
• SwiftUI
• Swiftgen or any other dependency injection framework
• GCD/OperationQueue
• Core Data
• Performance Optimization (Launch time, App Size, Network)
• XCTest or any other UT framework
• Solved a core level problem (at least 1)
• Have built your own library
• Any apps that have been submitted to app store