Role Overview We’re looking for a Sr.BA – UX who will be responsible for identifying and defining product feature requirements and helping to determine solutions to meet business needs or resolve business problems. You will focus on growing and developing the end services offered by our existing clients. You will also build business cases for the prospective clients and thereby demonstrate the value proposition of our products. In this role, you will closely work with our Clients, Directors and Thence Team. Duties & Responsibilities Business Function Understands business strategy and goals by studying the business function, collaborating with the client and gather business requirements. Documentation of formal requirements, use cases, user stories, User Journey which ensure that the UX solutions proposed are fit for purpose, meet business needs and are operationally sustainable. Collaborate with UX team members to maximize and leverage the understanding of business functional and non-functional requirements. Manages the progress of projects by tracking activity, resolving issues, and recommending actions; Provides senior management and client stakeholders with regular updates on deliverable timeline and project status. Team Function Complete ownership of project delivery, utilising the available resources Hiring quality talent to the team, evaluating assignments, taking interviews Help groom in-house talent to become leaders by constant guidance and feedback Manage multiple resources on reporting relationship, evaluating performance, handling appraisals Competencies Collaborating on user experience planning Consulting with clients and a range of team members Researching interaction design trends and apply to deliverables Researching technology trends that apply appropriately for a given project Creating/designing wireframes, process flows, user personas, and journey maps Use storyboarding, task analysis, and user research tasks to capture and develop user requirements Conducting user research activities such as usability testing, ethnographic research, card sorts, and surveys Analyze web analytics to generate meaningful usage insights. Skills Required Working with business to identify opportunities for improvement in business operations and processes through facilitation, elicitation, visual modelling and critical thinking Ability to effectively conduct requirements gathering sessions and concisely documenting the outcome Understanding of the business requirements, capture and track the details required to produce the end product, and document same in the form of user stories / use cases and process flow maps, content matrix Strong analytical and problem-solving skills and a self-starter. Ability to take initiative and proactively offer suggestions and resolutions. Proactive problem solver who, handle multiple complex projects and tasks. Great communication skills; the ability to clearly explain design decisions and process to anyone in the company. Entrepreneurial mindset and self-starter who actively seeks ways to improve the customer experience. Excellent verbal and written communication skills. Skill Sets Agile Methodologies Scrum Client Handling Resource Planning Project Management Business Analysis Requirement Gathering Wireframes Work Breakdown Structure Team Management Qualification/Experience Required The ideal candidate will be an inspiring and confident team player with: Bachelors or Masters Degree in Management (desirable) Above 4+ years of Business Analysis/Project Management experience in UX environment (desirable) About Thence Thence is a dedicated Digital UI/UX Design Agency with emphasis on Deep User Research, Lean UX Design Methodology, and Continuous Optimization. Our proprietary user-centric KaiXen framework progressively improves the User Experience of your digital assets. Working with Start-ups, Small & Medium Businesses, and Enterprises across the globe, our UI/UX solutions span Web and Mobile Apps, Websites, AR/VR, and Chat/Voice applications. With a mission to enable every business to offer the best of User Experience, our vision is to empower the next billion with usable technology. Founded as WinkTales in 2012, Thence started as a niche UX Design Studio and has since transformed to offer full-cycle UX Solutions. We are a Clutch.co Global Top 15 UI/UX Design Agency. Services: UX Design | UI Design | UX Research | Interaction Design | UI Development | UX Testing | UX Audit | AR/VR Experiences | UX Life Cycle Management | UX Lab Please check about the company, our work and culture at www.thence.co Why Thence Clutch Global Top 15 UI/UX Design Agency & ranked #2 in India Accelerated learning environment amongst talented team members Culture that promotes challenging oneself & continuous improvement Perks & Employee friendly policies End- to-end Ownership given to team members
LeadSquared is currently seeking a highly motivated and experienced Implementation Manager to join our team. Who we are? LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes. LeadSquared has been recognized as one of the fastest growing companies in the world: Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius LeadSquared is backed by institutional investors like Stakeboat Capital and angels like Jyoti Bansal. Job Description: LeadSquared is looking for an Implementation Manager who will be in-charge of getting the product live for our new clients. The role is a critical one since it will impact the overall retention and satisfaction of the customers. Key Responsibilities: Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international). Understand customers’ business and motivation to subscribe to LeadSquared: Come up with LeadSquared customization based on this understanding. Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them. Come up and implement the best way of importing existing customer data and digital assets Execute the implementation plan: Make the customer live within promised timeframe. Be single point of contact for customer on implementation including any integrations. Communicate work status to client and internal stakeholders on a regular basis Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer Work closely with the product development team to share client feedback and for post-implementation reviews Track key metrics and KPIs related to implementation success Identify implementation areas that can be automated and work with the product or customer success teams to automate them Upsell / cross-sell LeadSquared product or services wherever applicable Key Capabilities: A bachelor’s or master’s degree engineering or technology 8+ years of mandatory experience in Implementation world class products Ability to manage multiple clients and projects/task simultaneously Exception problem solving and solutioning skills Customer success-oriented attitude Excellent written and oral English skills Understanding of how cloud-based applications are delivered and consumed Understand of unique feature and challenges of SaaS applications Exceptional critical thinking skills is a plus Flexibility to travel is required Timely execution-oriented professionals will be preferred Focus on quality and attitude to excel will be a big plus
Job Description: Project Manager Internal Role: Delivery Manager Type: Full time Location: Bangalore Internal Role: Delivery Manager About Dataweave: About Us DataWeave provides “Competitive Intelligence as a Service” to Retailers and Consumer brands helping them optimize their offerings through effective pricing, assortment and promotional recommendations. It's hard to tell what we love more, problems or solutions! Every day, we choose to address some of the hardest data problems that there are. We are in the business of making sense of messy public data on the Web. At serious scale! Read more on Become a DataWeaver Job Description: Develop a detailed project plan (Ensuring resource availability and allocation) to track progress Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility Ensure that all projects are delivered on-time, within scope and within budget Coordinate internal resources and third parties/vendors for the flawless execution of projects Use appropriate verification techniques to manage risks, changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques Report and escalate to management as needed Establish and maintain relationships with Clients, internal stakeholders, third parties / vendors Create and maintain comprehensive project documentation Definition of service level agreements (SLA) in relation to services, ensuring the SLA’s are achieved; data sanity and hygiene & client expectations are exceeded Effectively monitor, control and support delivery, ensuring standard operating procedures and methodologies are followed Create KPIs for monitoring and review and publish health stats on a recurring basis Key Skills / Knowledge required: Proven ability to switch context, manage multiple short projects Relevant experience of 3-5 years and overall experience of 8+ yrs Exposure to Analytics delivery process, ability to troubleshoot using insights within the data Basic Database query skills, with knowledge of Web-crawling concepts is preferred Excellent communication skills Team management and ability to deliver while working with cross functional teams Exposure to Agile Development (Scrum / Kanban) methodology is a plus
About Us DataWeave provides Retailers and Brands with “Competitive Intelligence as a Service” that enables them to take key decisions that impact their revenue. Powered by AI, we provide easily consumable and actionable competitive intelligence by aggregating and analyzing billions of publicly available data points on the Web to help businesses develop data-driven strategies and make smarter decisions. Products@DataWeave We, the Products team at DataWeave, build data products that provide timely insights that are readily consumable and actionable, at scale. Our underpinnings are: scale, impact, engagement, and visibility. We help businesses take data driven decisions everyday. We also give them insights for long term strategy. We are focused on creating value for our customers and help them succeed. How we work It's hard to tell what we love more, problems or solutions! Every day, we choose to address some of the hardest data problems that there are. We are in the business of making sense of messy public data on the web. At serious scale! Read more on Become a DataWeaver (https://dataweave.com/in/careers) What do we offer? - Opportunity to work on some of the most compelling data products that we are building for online retailers and brands. - Opportunity to define and build new products; opportunity to productize our innovative AI/ML capabilities. - Ability to see the impact of your work and the value you are adding to our customers almost immediately. - A culture of openness. Fun work environment. A flat hierarchy. Organization wide visibility. Flexible working hours. - Learning opportunities with courses, trainings, and tech and product conferences. Mentorship from seniors in the team. - Last but not the least, competitive salary packages and fast paced growth opportunities. Role and Responsibilities - You will be responsible for the overall success of our products. You will work closely with the VP of Products, the CEO to develop a vision, strategy, and road map for the product. - You will work with the tech leadership across products, data science, and engineering to identify productization opportunities. - Detail out market requirements for current and future products by conducting market research supported by inputs from customer success and sales teams and on-going discussions with customers. - Develop and implement a company-wide go-to-market plan; work with multiple functions to execute it. - Work closely with engineering, design, and data science teams to deliver products that our customers love. - Manage the entire product life cycle from planning to execution: prioritization, release cycles, quality and timeliness of delivery, customer engagement, and feedback. - Clearly identify the value proposition of the product and all its features to help our sales and CSM teams. - Take ownership of product messaging. Collaborate with marketing on product and customer marketing, mapping competitor landscape, help in developing product related content, create collaterals. - Help in sales enablement. Be part of sales calls. Work with customer success team post sales to engage with our customers. - Work with our customers to understand their pain points, be their champion internally, prioritize requirements that create impact. - Manage expectations across teams. Ensure our work is always aligned with our product strategy even as we build stuff at a rapid pace. - Balance new feature building with stabilizing our existing products and giving the best product support. Identify automation opportunities aggressively. Define processes for product support. - Engage with tech teams. Bring in/evolve best practices. Align the team towards common objectives. - Collaborate with the data science team to: productize proven capabilities, and identify new product opportunities. Skills and Requirements - More than 5 years of product management experience including experience building and shipping data products. Experience with product marketing is a desirable. - This is a technical product management role. Therefore, a solid engineering background with hands on experience in software design and development is highly desirable. - Experience working with large scale data/analytics systems is a bonus. Awareness of developments in the field of AI and ML is a bonus. - Ability to think from first principles; ability to think at the right level of abstraction; strong problem solving skills (both technical and non-technical). - Excellent written and verbal communication skills. Ability to tell a compelling product story and rally the team around you to realize it. - Excellent teamwork skills, ability to engage, motivate, and drive cross-functional teams - Naturally curious, passionate. Have a strong business/customer focus. Can make strategies to win. - Experience working with and leading tech teams. Experience building and scaling product teams.