Position Summary We need successful innovators to lead and provide hands-on management for large-scale, highly complex web integration projects. Your polished customer management skills will ensure streamlined deployments as well as new business development. You’ll build and lead teams of highly talented, creative and disciplined consultants in providing world class solutions to our clients. Accountability for overall project management including scheduling, coordination of internal and customer resources, scope control, cost accounting, technical issue resolution, and developing a project work plan. Responsibilities Leadership experience in web project management in addition to full life-cycle systems development and implementation Manage customer expectations and communicate effectively with sales, development teams and corporate management Oversee the proper analysis and documentation of the client’s specific business processes and other IT needs. Recommend best practice solutions based on past experience, research, and visionary thinking. Ensure high-quality on-time deliverables within budget. Implement and revise our Agile-based project methodologies as technologies and solutions evolve. Oversee the documentation of requirements analysis, design specifications, test plans, and executive briefings. Active participation in new business development including estimating project scope, costs, duration, and resource requirements in written proposals. Assist in recruiting, managing, and mentoring employees. Travel to customer sites as needed. Provide weekly written status reports and expense reports Qualifications Proven project management track record of high-visibility, large-scale projects Knowledge of resource allocation and planning Experience with project finances including cost and schedule performance index Experience with scope management Experience with offshore and onshore development model Extensive IT work experience is required Excellent verbal and written communication of technical issues is critical Mastery of Microsoft Project Hands-on experience leading large-scale Agile software development efforts Strong background in eBusiness solutions or web system integration, especially in large-scale Commerce Integrity driven to make and deliver achievable commitments Management skills including resource planning, setting expectation levels, scheduling, mentoring, and prioritizing Oral communication including customer interaction, requirements analysis, BPR, and training Written communication experience with project work plans, SOWs, and executive briefings Understanding of system design and development environments Strong understanding or experience in best practice methodologies Working knowledge specific to E-Commerce (products & strategies) Fluent with web development implementation & strategy across one more ecommerce products such as Oracle commerce, Magento, Shopify, Hybris or Salesforce commerce Understands the balance between DEV / Creative and is comfortable assigning tasks to both execution resources Enforces accountability with assigned tasks specific to creative, web design, and development resources
Build efficient, robust & scalable web/mobile application Startup experience is preferred Collaborate with business and functional partners and technology leadership in specifying requirements and defining features backlog. Define execution plan and approach based on project scope, expected timeline and available budget / resources. Plan, track & report program execution in Scaled Agile Framework based software development and ensure Agile is followed. Facilitate Sprint planning and Release train planning. Work with product management, product owners, architects and business owners to help assure strategy and execution alignment. Manage project risks, dependencies, scope changes and other non-standard events throughout the life of the project. Manages daily activities, issue resolution & communication across project execution teams in order to deliver projects on-time Act as an Agile Coach to the program core team and encourage team collaboration. Coordinate Software release activities. Drive customer pilots and product field delivery. Proficiency in creating web applications and RESTful APIs with a PHP MVC framework and Angular preferred
Kruzr is building a virtual assistant to help drivers be safe on roads. We help drivers manage distractions in a safe manner, drive in a safe speed range, and avoid drowsy driving and accident prone zones. Our platform also provides deep insights into driver behaviour for better understanding and modelling of risk. We provide our technology as a platform to motor insurance companies, and now expanding into fleets and ride sharing, to help them reduce accidents and get better visibility of their risk exposure. We are looking for a product manager to own and manage the product, based out of our Bangalore location. The key responsibilities we are looking for are: Identifying consumer (drivers) and client (insurance and other partners) and inculcate that into our product roadmap Work with the engineering leads to translate the product roadmap into technical specs Work with the business team to define the product strategy and build and own the product roadmap Define the product metrics and lead a team of product analysts to continuously evolve each feature for maximum customer adoption and growth. Maintain a prioritised backlog and execute efficiently to deliver a great experience for customers Gather feedback from customers and clients to continuously improve the product features. Manage product release cycles The key traits we are looking for are: You should have the technical knowledge to understand how products are built and have a keen eye for product design and user experience. You should be a master communicator to help the dev team understand the details of the product and ensure the product or feature shipped is as designed and envisioned. You should be diligent and disciplined in your approach. You must have: 3+ years of product management at a software or mobile technology company Demonstrated success in delivering compelling products in a fast-growing, dynamic environment Strong business acumen, are customer focused, and results-oriented Experience crafting easy to use, delightful user interfaces
About the Role and Responsibilities• Has responsibilities to manage from concept, to design, production, testing, cost, promotion, support, of product life cycle. Responsible for managing and implementing marketing activities through research, strategic planning and implementation.• Ensure you deliver as per the product delivery plan.• Ensuring we build for the right customer – and yet again, questioning who the right customer for us is. Focus on solving problems by doing things that are right for the user.• Be able to re-iterate as many times as required and drive decisions based on data and analytics.• Perform primary market research, user research, competitive research and establish yourself and the company as a thought leader in the recruitment marketplace space.• Clearly communicate product plans, enhancements, new features and launch “mini-products”. Be able to think through a feature from start to finish keeping in mind the impact on features, technology and ultimately the business.• Be able to operate within fuzziness and a state of “flux” – we truly are quite dynamic at our workplace.• Perform well under uncertainty and work with unclear communication channels intra and inter team considering that ours is an organization that’s swiftly evolving.What qualities and skills are we looking for?An ideal fit will be:- Analytical and data driven in decision making. Collects whatever data is necessary to inform product direction, whether in the form of user experience or other business metrics.- Self driven with a high sense of ownership and urgency. Should have a track record of successfully delivering projects on time, to scope, with high quality.- Drives innovation, comes up with out of the box solutions. Challenges himself and everyone to think boldly and creatively and then funnels that energy into concrete products and execution plans. - Monitors and measures launched products and feeds learnings back into productdevelopment process. Coordinates and ensures high quality deliverables by working with testing teams. - Clearly communicates product plans, benefits and results, as appropriate, to a spectrum of audiences, from internal stakeholders to customers.- Understands technology and can wear business hat when required. Someone who has rolled up sleeves and done stellar development work.Core Capabilities:- Strong understanding of user experience and a promoter of user experience-driven work throughout the team. - Track record of successfully launching and growing software products and services. - Interviewing skills - to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information. - Flexible modelling skills - (e.g. use case modelling) to represent requirements information in graphical forms that augment textual representations in natural language. - Team building Skills. - Deep understanding of UI / UX of mobile based product Behavioural Competencies. - A self-starter comfortable in entrepreneurial environment with the ability to push the leading edge of innovation. Driven to question assumptions and validate hypotheses. Clear and compelling in written and verbal communication. Passion and drive to make useful products for the energy field. A person who loves to solve problems. Obsesses over getting the details rightbut knows how to ship on time. About Us:Founded by the alumni of IIT Kanpur in 2017, Workex today is the most preferred job-searching & recruitment app in India powered by a proprietary technology which implements Artificial intelligence via machine learning, natural language understanding and intelligent decision making architecture. Providing candidates to attain their dream jobs and recruiters to hire the best fit for their organisation, independent of the volume, Workex stands to be the best job searching and recruitment app in India.
Looking for 6+ years of hands-on development experience using Core Java, J2ee, Spring / Hibernate, Web Services, Spring- Boot, MVC, Security and Postgres/ MS SQL Server.1. Technical skills include Java/JDK 6 and above, web services SOAP, REST, Micro Webservice, XML Parsing and schema design skills, JDBC, ORM, Multi-Threading.2. Hands-on experience in design (HLD/LLD) and design patterns and Design principles is mandatory.3. Excellent communication and client handling skills are required.4. Server-side component design, detailed technical design, development, implementation and maintenance5. In depth knowledge of core java. Solid on coding fundamentals e.g. Object-Oriented design, data structures and dependency injection6. Hands-on experience in widely used third party frameworks (e.g. Spring, Hibernate)7. Experience with Java Script framework like EXTJS, Jquery , Angular etc.8. Strong background Object Oriented analysis and design9. Hands on experience with Databases technologies preferably MS SQL Server.10.Knowledge of deployment platforms Jboss/ Wildfly/Tomcat.11.Experience working in high performing development teams using Agile/Scrum methodologies and tools (eg.Agile,Jira)12 Experience with automated code review tools and build process.13.Experience in performance optimization by code optimization, profiling, detecting bottle neck and finding contended locks in system14.Proven track record of being a successful developer and lead and mentor by accomplishing tasks on schedule with strong initiative, commitment to quality, team blending and leadership skills.15.The candidate must be highly self-motivated confident and mature, well developed analytical and problem-solving skills with the aptitude to learn as well as a flexibility to adapt to change.16. Candidate should have worked on end-to-end life cycle of the project (ideation to go-live)The right candidate will be offered ESOPs as well in their compensation.
Role Overview We’re looking for a Sr.BA – UX who will be responsible for identifying and defining product feature requirements and helping to determine solutions to meet business needs or resolve business problems. You will focus on growing and developing the end services offered by our existing clients. You will also build business cases for the prospective clients and thereby demonstrate the value proposition of our products. In this role, you will closely work with our Clients, Directors and Thence Team. Duties & Responsibilities Business Function Understands business strategy and goals by studying the business function, collaborating with the client and gather business requirements. Documentation of formal requirements, use cases, user stories, User Journey which ensure that the UX solutions proposed are fit for purpose, meet business needs and are operationally sustainable. Collaborate with UX team members to maximize and leverage the understanding of business functional and non-functional requirements. Manages the progress of projects by tracking activity, resolving issues, and recommending actions; Provides senior management and client stakeholders with regular updates on deliverable timeline and project status. Team Function Complete ownership of project delivery, utilising the available resources Hiring quality talent to the team, evaluating assignments, taking interviews Help groom in-house talent to become leaders by constant guidance and feedback Manage multiple resources on reporting relationship, evaluating performance, handling appraisals Competencies Collaborating on user experience planning Consulting with clients and a range of team members Researching interaction design trends and apply to deliverables Researching technology trends that apply appropriately for a given project Creating/designing wireframes, process flows, user personas, and journey maps Use storyboarding, task analysis, and user research tasks to capture and develop user requirements Conducting user research activities such as usability testing, ethnographic research, card sorts, and surveys Analyze web analytics to generate meaningful usage insights. Skills Required Working with business to identify opportunities for improvement in business operations and processes through facilitation, elicitation, visual modelling and critical thinking Ability to effectively conduct requirements gathering sessions and concisely documenting the outcome Understanding of the business requirements, capture and track the details required to produce the end product, and document same in the form of user stories / use cases and process flow maps, content matrix Strong analytical and problem-solving skills and a self-starter. Ability to take initiative and proactively offer suggestions and resolutions. Proactive problem solver who, handle multiple complex projects and tasks. Great communication skills; the ability to clearly explain design decisions and process to anyone in the company. Entrepreneurial mindset and self-starter who actively seeks ways to improve the customer experience. Excellent verbal and written communication skills. Skill Sets Agile Methodologies Scrum Client Handling Resource Planning Project Management Business Analysis Requirement Gathering Wireframes Work Breakdown Structure Team Management Qualification/Experience Required The ideal candidate will be an inspiring and confident team player with: Bachelors or Masters Degree in Management (desirable) Above 4+ years of Business Analysis/Project Management experience in UX environment (desirable) About Thence Thence is a dedicated Digital UI/UX Design Agency with emphasis on Deep User Research, Lean UX Design Methodology, and Continuous Optimization. Our proprietary user-centric KaiXen framework progressively improves the User Experience of your digital assets. Working with Start-ups, Small & Medium Businesses, and Enterprises across the globe, our UI/UX solutions span Web and Mobile Apps, Websites, AR/VR, and Chat/Voice applications. With a mission to enable every business to offer the best of User Experience, our vision is to empower the next billion with usable technology. Founded as WinkTales in 2012, Thence started as a niche UX Design Studio and has since transformed to offer full-cycle UX Solutions. We are a Clutch.co Global Top 15 UI/UX Design Agency. Services: UX Design | UI Design | UX Research | Interaction Design | UI Development | UX Testing | UX Audit | AR/VR Experiences | UX Life Cycle Management | UX Lab Please check about the company, our work and culture at www.thence.co Why Thence Clutch Global Top 15 UI/UX Design Agency & ranked #2 in India Accelerated learning environment amongst talented team members Culture that promotes challenging oneself & continuous improvement Perks & Employee friendly policies End- to-end Ownership given to team members
LeadSquared is currently seeking a highly motivated and experienced Implementation Manager to join our team. Who we are? LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes. LeadSquared has been recognized as one of the fastest growing companies in the world: Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius LeadSquared is backed by institutional investors like Stakeboat Capital and angels like Jyoti Bansal. Job Description: LeadSquared is looking for an Implementation Manager who will be in-charge of getting the product live for our new clients. The role is a critical one since it will impact the overall retention and satisfaction of the customers. Key Responsibilities: Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international). Understand customers’ business and motivation to subscribe to LeadSquared: Come up with LeadSquared customization based on this understanding. Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them. Come up and implement the best way of importing existing customer data and digital assets Execute the implementation plan: Make the customer live within promised timeframe. Be single point of contact for customer on implementation including any integrations. Communicate work status to client and internal stakeholders on a regular basis Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer Work closely with the product development team to share client feedback and for post-implementation reviews Track key metrics and KPIs related to implementation success Identify implementation areas that can be automated and work with the product or customer success teams to automate them Upsell / cross-sell LeadSquared product or services wherever applicable Key Capabilities: A bachelor’s or master’s degree engineering or technology 8+ years of mandatory experience in Implementation world class products Ability to manage multiple clients and projects/task simultaneously Exception problem solving and solutioning skills Customer success-oriented attitude Excellent written and oral English skills Understanding of how cloud-based applications are delivered and consumed Understand of unique feature and challenges of SaaS applications Exceptional critical thinking skills is a plus Flexibility to travel is required Timely execution-oriented professionals will be preferred Focus on quality and attitude to excel will be a big plus
Job Description: Project Manager Internal Role: Delivery Manager Type: Full time Location: Bangalore Internal Role: Delivery Manager About Dataweave: About Us DataWeave provides “Competitive Intelligence as a Service” to Retailers and Consumer brands helping them optimize their offerings through effective pricing, assortment and promotional recommendations. It's hard to tell what we love more, problems or solutions! Every day, we choose to address some of the hardest data problems that there are. We are in the business of making sense of messy public data on the Web. At serious scale! Read more on Become a DataWeaver Job Description: Develop a detailed project plan (Ensuring resource availability and allocation) to track progress Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility Ensure that all projects are delivered on-time, within scope and within budget Coordinate internal resources and third parties/vendors for the flawless execution of projects Use appropriate verification techniques to manage risks, changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques Report and escalate to management as needed Establish and maintain relationships with Clients, internal stakeholders, third parties / vendors Create and maintain comprehensive project documentation Definition of service level agreements (SLA) in relation to services, ensuring the SLA’s are achieved; data sanity and hygiene & client expectations are exceeded Effectively monitor, control and support delivery, ensuring standard operating procedures and methodologies are followed Create KPIs for monitoring and review and publish health stats on a recurring basis Key Skills / Knowledge required: Proven ability to switch context, manage multiple short projects Relevant experience of 3-5 years and overall experience of 8+ yrs Exposure to Analytics delivery process, ability to troubleshoot using insights within the data Basic Database query skills, with knowledge of Web-crawling concepts is preferred Excellent communication skills Team management and ability to deliver while working with cross functional teams Exposure to Agile Development (Scrum / Kanban) methodology is a plus
Job description: Amazon’s Worldwide Consumer Engagement organization brings customers to visit amazon websites, engage them on site and help them purchase from Amazon’s retail sites. This is achieved through highly personalized messages delivered via all available large scale communication channels—both free and paid and offering engaging experience on website. The organization builds, operates, and improves the technology systems that power all marketing channels, and manages prioritization and marketing spend decisions. Consumer Marketing consists of a series of single-threaded technology and business teams, each of which owns the entirety of a channel of communication or customer segment: natural and paid search (i.e. SEO and SEM), affiliate marketing (Associates), display advertising, email, browser integration, and mobile marketing, retail customer experience technology teams. This position is for a technology leader in Affiliate Marketing Technology group for attribution team. This team owns business critical systems that are responsible for attributing traffic to marketing channels and thrives on innovation to provide rich analytics to its internal and external customers. As a leader on the team, you will be responsible for tier1 critical systems, guide your team through the design, development, testing, and deployment of a range of products involving big data processing and dealing with near real time SLAs. You will have to deal with challenges of high availability (five 9s) guarantee, low latency and high throughput. In addition, you will build and manage roadmaps for software teams, developing cutting edge experiences. You will have sound technical acumen, excellent project management skills, great communication skills, and hire, build, and develop your team. You are a true owner - you are deeply interested in product design, architecture, and you innovate relentlessly on behalf of our customers. This position offers the opportunity to collaborate with our business teams across the world and other tech teams in Bangalore as we raise the bar in delivering innovation. Primary responsibilities: Provide technical expertise and leadership throughout product life cycles, influence software engineers best practices for your team and own operational metrics Work with business leaders and product managers to define product requirements. Prioritize, communicate, maintain, and execute roadmaps, project plans, and commitments Work with engineers to define technical requirements and architect and execute best-in-class implementations in agile manner Build and maintain world-class customer experience and operational excellence for your deliverables Hire, manage, mentor and grow a high performance team of Software Engineers Basic Qualifications: Bachelors/Masters degree in Computer Science or related field 10+ years professional experience in software development management Proficiency in, at least, one modern programming language such as Java, Scala, C#, C++ etc Ability to solve complex technical problems and design robust, scalable solutions Ability to think critically and actively contribute to strategic choices. 3+ years experience in managing development teams working on multiple simultaneous projects. 3+ years experience in managing large scale software development teams following Agile development processes. Strong skills in project planning & execution, problem solving. Ability to take a project from initial scoping requirements through actual launch and support of the project Proven leadership and teamwork skills Excellent verbal and written communication skills in both technical and non-technical discussions. Preferred Qualifications: Deep, hands-on technical expertise in high scale, service-oriented architectures Exposure to Elastic Map Reduce and Machine Learning programs. Ability to handle multiple competing priorities in a fast-paced environment Knowledge of professional software engineering practices & best practices for the full software development life cycle including coding standards, code reviews, source control management, build processes, testing, and operations Clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions Proactively and continually improve their level of knowledge about Amazon’s business and relevant technologies, and use this knowledge to deliver high quality, accurate software deliverables Strong business and technical vision Good understanding of web services
Proven record of designing and delivering complex networking products from inception to production delivery. Previous experience developing quality software for commercial products. Experience with communication systems involving wireless, radio, security and mesh networking technologies is a plus. Ability to work in a small team on fast paced projects that have tight deadlines Experience using Agile/Scrum methodologies. Seeking 10+ years software development experience Experience with Embedded real-time systems Must be an excellent SW developer. We expect experience developing software C/C++ in Linux. Python and other scripting languages is a plus. Target hardware includes Embedded CPU, DSP, and ARM environments Experience with Linux development infrastructure, tool chain and build environment. Experience developing both Linux device drivers and application software; installing Linux software and configuring embedded Linux systems Experience with OSI networking protocols and applications Experience and knowledge of Board Support package (BSP) development including board bring up, tool chain creation, and firmware/diagnostics support Experience with system development tools, including Source-Level Debuggers, Logic Analyzers, Oscilloscopes, Code Analysis tools, etc.
We are developing a disruptive, ethical platform in the senior care industry. We are looking for a highly skilled, full stack lead software engineer to lead our Bangalore team as well as to write code that performs well, can be easily extended and tested. You will join a rapidly growing team of talented and enthusiastic engineers based around the world. As a lead, you will lead your team to produce high quality code and you will ensure that it has all the skills necessary to fulfill your team’s mission, with independence and proficiency within Seniorly’s cross functional engineering team.Ultimately, we want mission-driven teammates who care deeply about solving problems efficiently for a large number of people.We run Golang and Node applications on AWS infrastructure. React is our front-end framework. Data is stored in Postgres and Redis. We use cirlce-ci for our CI. We use a mixture of agile methodologies and we release bi-weekly. You MUST have:Expert skill level in React.Expert skill level in modern web technologies.Expert knowledge of REST APIs.Expert knowledge of distributed systems, queues, system resilience.Expert knowledge of CI/CD ways.Expert knowledge in BDD and e2e testing.Experience with several Agile methodologiesExperience as a senior, leader and as a mentor.The ability to resolve technical issues within your team.Good communication and collaborative skills.It’s DESIDERABLE that you have:Expert skill level in GolangExpert skill level in react-native, mobile app development.Experience with real time APIs and Push Notifications.This is a unique opportunity to join a venture-backed growth oriented startup on a mission to help seniors live better. When you apply for this job, drop a note as to why you think you would like working in this industry/domain. If you deeply care about the impact of your everyday work while you take on significant engineering challenges, connect with us. Send us a link showing something you have created.
• Minimum 10 years of project management experience within a project based IT environment, with a good experience to industry standard Project Management and Development Life Cycles, Agile methodologies (SAFE, Scrum, Lean, etc. – previous experience as a Scrum Master is highly desired), Change implementation planning and management, Systems Development Management, PM tools (will be good if knowledgeable on Planview, MS Project, etc.), Application Support & Business Analysis, People Management. • Key Skills: Excellent stakeholder management up to VP level; Business communication; Strong influencer; Strong vendor management skills; Strong Planning • Experience on delivering in large companies; matrix organization (with multiple disciplines e.g. Architects, technical designers, application development, test teams); a multi-cultural environment; On-shore/ Off-shore leadership of teams • Experience on vendor/partner management of large complex vendors (e.g. SAP, Google, Microsoft, IBM, Oracle) • Experience on delivering complex integration projects involving multiple (internal and external) suppliers and technologies • Beneficial would be previous experience with cloud based solutions • Domain: Airline, IT Infrastructure, Customer Experience
Strong problem solving and logical analysis skills Strong in Android telephony. Strong in Android job schedulers Strong in contacts management Used retrofit for rest calls Strong in FCM notifications Strong in material UI design Good communication skills Team collaboration using GIT Followed agile process, sprint planning. Good to have: C# programming skills Office Add-on programming Node.js programming skills Devops programming Knowledge on AWS S3, and EC2 Angular JS programming skills IOS engineering skills using SWIFT
Responsibilities Plan and implement projects Help define project scope, goals and deliverables Define tasks and required resources Collect and manage project team Allocate project resources Create schedule and project timeline Track deliverables Support and direct team Monitor and report on project progress Implement and manage change when necessary to meet project outputs Evaluate and assess result of project Skill Sets – • Candidates should have managed a minimum of 5 Mobile and web application projects • Minimum of 1-2 years of experience in mobile application management • Strong in mobile application technologies –Preferably IOS and Android and Hybrid application development • Experience of onsite project management using agile methodology is essential. • Understanding of Apple/Android best practices for application development. • Sufficient experience in both management of software projects and functional management of software development teams. • Develop full-scale project plans and associated communications documents using the Agile methodology. • Estimate the resources and participants needed to achieve project goals. Set and continually manage project expectations with team members and other stakeholders. • Identify and resolve issues and conflicts within the project team. • Identify and manage project dependencies and critical path. • Develop the required materials including technical specifications, project and resource plans, project updates, and presentation materials. • Develop short-term and long-term project plans, priorities and objectives • Understanding of available framework(s) for application development on iOS platform. • Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution • Ability to multi-task under pressure and work independently with minimal supervision. • Excellent communication skills Knowledge/skills • Expert knowledge of application operations • Expert abstract reasoning, problem isolation, and troubleshooting skills • Good knowledge of ITIL practices • Experienced in working under pressure and tight deadlines