Process Enhance
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| Experience with JIRA and Confluence, Scrum, Kanban boards |
| Confluence - Responsible for managing all Confluence spaces, including permissions, development of space templates, macros, data import/export, maintenance of current spaces, and creation of new spaces based on customer specifications. |
| Support - In charge of providing end-user support for the whole Atlassian stack. |
| Manage user accounts and troubleshoot tool, environment, and network support issues. |
| Work contact the tool's manufacturer on support issues. Some after-hours and weekend support is necessary. |
| Documentation - Tools, Environments, Installation, and Configuration in addition to supporting team operations. |
| Training – Educate and provide training for technical and non-technical teams. |
| Experience with the installation and configuration of the latest version of JIRA and Confluence |
| Experience with the migration of content during equivalent upgrades |
| Experience with setting up custom fields, Issue types, workflows, and priorities. |
| Define, compile and report metrics |
| Familiarity with custom plug-ins. |
| Adhere to defined processes and procedures |
| Well-versed with Agile and SAFe |
| Perform ad-hoc requests as requested |
| Analytical thinker that is expert at problem-solving, conflict resolution, negotiation and decision making |
| Uses problem-solving, critical thinking skills and independent thinking to overcome challenges |
| Other duties as needed. |
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Incubyte is an AI-first software development agency built on the principles of software craftsmanship—where how we build is just as important as what we build. We partner with organizations across stages, from enterprises looking to scale and modernize to early-stage founders bringing new ideas to life.
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We don’t just build software—we incubate dedicated engineering teams. From designing systems to shaping team structures and organizational strategy, we enable our clients to launch and scale products that are relevant today and resilient for the future.
Whether you’re scaling an existing product, building from scratch, or optimizing manual processes, we help you move faster with confidence:
- Scale and modernize your product
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Our approach is rooted in ownership. As a DevOps-driven organization, our engineers take responsibility for the entire lifecycle—from development to release—ensuring quality at every step.
Founded by product professionals, we bring a strong product mindset into services. We’re driven by curiosity, continuous learning, and a passion for building great software the right way.
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