Process Enhance
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| Experience with JIRA and Confluence, Scrum, Kanban boards |
| Confluence - Responsible for managing all Confluence spaces, including permissions, development of space templates, macros, data import/export, maintenance of current spaces, and creation of new spaces based on customer specifications. |
| Support - In charge of providing end-user support for the whole Atlassian stack. |
| Manage user accounts and troubleshoot tool, environment, and network support issues. |
| Work contact the tool's manufacturer on support issues. Some after-hours and weekend support is necessary. |
| Documentation - Tools, Environments, Installation, and Configuration in addition to supporting team operations. |
| Training – Educate and provide training for technical and non-technical teams. |
| Experience with the installation and configuration of the latest version of JIRA and Confluence |
| Experience with the migration of content during equivalent upgrades |
| Experience with setting up custom fields, Issue types, workflows, and priorities. |
| Define, compile and report metrics |
| Familiarity with custom plug-ins. |
| Adhere to defined processes and procedures |
| Well-versed with Agile and SAFe |
| Perform ad-hoc requests as requested |
| Analytical thinker that is expert at problem-solving, conflict resolution, negotiation and decision making |
| Uses problem-solving, critical thinking skills and independent thinking to overcome challenges |
| Other duties as needed. |
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About us:
We, Infinity Assurance Solutions, Private Limited, a New Delhi-based portfolio company of Indian Angel Network, Aegis Centre for Entrepreneurship, Artha Venture Fund, eVista Venture and other marquee industry veterans; specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and various other service products for wide range of Mobile Phones, Home Appliances, Consumer Electronics, AV Solutions, Classroom / Conference-room Solutions, Kitchen Appliances, IT, Office automation, Personal Gadgets etc.
Incorporated in January 2014; as a debt-free, operationally profitable with positive net retained earnings, we have grown rapidly. Going forward, we are looking to grow multi-fold with newer areas of business expansion.
Our success is attributed to a very agile and technologically driven unique service delivery model, loyal long-term clients, in-house application, and lean organization structure.
More about us:
https://www.infinityassurance.com
https://www.infyshield.com;
https://www.infyvault.com
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