LeadSquared is currently seeking a highly motivated and experienced Implementation Manager to join our team. Who we are? LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes. LeadSquared has been recognized as one of the fastest growing companies in the world: Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius LeadSquared is backed by institutional investors like Stakeboat Capital and angels like Jyoti Bansal. Job Description: LeadSquared is looking for an Implementation Manager who will be in-charge of getting the product live for our new clients. The role is a critical one since it will impact the overall retention and satisfaction of the customers. Key Responsibilities: Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international). Understand customers’ business and motivation to subscribe to LeadSquared: Come up with LeadSquared customization based on this understanding. Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them. Come up and implement the best way of importing existing customer data and digital assets Execute the implementation plan: Make the customer live within promised timeframe. Be single point of contact for customer on implementation including any integrations. Communicate work status to client and internal stakeholders on a regular basis Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer Work closely with the product development team to share client feedback and for post-implementation reviews Track key metrics and KPIs related to implementation success Identify implementation areas that can be automated and work with the product or customer success teams to automate them Upsell / cross-sell LeadSquared product or services wherever applicable Key Capabilities: A bachelor’s or master’s degree engineering or technology 8+ years of mandatory experience in Implementation world class products Ability to manage multiple clients and projects/task simultaneously Exception problem solving and solutioning skills Customer success-oriented attitude Excellent written and oral English skills Understanding of how cloud-based applications are delivered and consumed Understand of unique feature and challenges of SaaS applications Exceptional critical thinking skills is a plus Flexibility to travel is required Timely execution-oriented professionals will be preferred Focus on quality and attitude to excel will be a big plus
DESIRED CHARACTERISTICS The incumbent will be techie at heart who will be responsible for managing and enhancing the Technology solutions that enable our business to achieve a scalable and reliable growth. They will be a competent technology leader able to provide guidance to our developers who enhance performance in a manner that enables high-quality code deployment for scalable solutions. KEY RESPONSIBILITIES Building consumer facing product that caters to millions of users that visit or use our platform on a daily basis Creating tech products which are agile & flexible in nature – micro-services driven development approach Building of platforms that are self-service driven to enable lending operations, catering to B2B and B2C customers Development of Machine Learning based products that are big data driven and continuously enhance our Lending & match-making algorithms QUALIFICATION and REQUIREMENTS Experience of leading technology team of developers Experience of building scalable technology architecture Experience of using Scrum and Agile Methodologies of software development Experience of working with .Net, ASP.Net (C#), MVC & Azure technologies(added advantage) Understanding of backend architecture and DevOps methodologies for effective implementation Experience range and educational backgrounds EXPERIENCEOverall : 5 to 8 years Relevant: 2+ yearsGRADUATIONAny educational background in any field is preferred.
● Understands the latest technology stacks on backend and frontend helpful during the architecture phase● Developing and managing project plans, and work with project team members to execute on these plans.● Ensuring project timelines and deliverables are being met at each stage using agile and scrum principles.● Efficiently planning for and prioritize resources based on deliverable dates, scope, and goals.● Establishing and monitoring effective flow of communication between the product, design, and development teams on a daily basis.● Manage schedules, budgets, assets, and scope detail with great precision and organization.● Appropriately setting and managing client expectations through tactful negotiation and clear communication.● Balancing client wants and needs on each project with those of the team.● Proactively identify needs, opportunities, and approaches that clients may not recognize on their own.● Monitoring risks and scoping creep on each project in order to preemptively address potential issues.● Communicating and documenting project status and strategic recommendations to clients, team members, and Resourcing Manager on a regular basis; escalating issues accordingly via the appropriate channels.
Position does require relocation to Chandigarh/Mohali, Punjab in our state-of-the-art office in Quark City in Mohali. RESPONSIBILITIES Collaborate with engineering, operations and design to define a product strategy, develop a product roadmap and execute on delivering innovative technology to power the future of local commerce. Be intensely data driven in prioritizing work and evaluating outcomes. Define and communicate productrequirements and specifications by thinking creatively about how to solve problems. Maintain a best-in-class level of service by anticipating and mitigating risks. Ensure strong collaboration and communication across the company and serve as a primary point of contact for internal stakeholders. Ship fast and often. REQUIREMENTS 3+ years of product management experience Technical know-how – you have a solid understanding of software development and building scalable platforms. Bonus points if you have a CS degree or software engineering background. Great product intuition – you have a creative mind, an understanding of what makes a user experience good or bad and a strong instinct for what people want or need. Leadership – you can motivate your teammates to build amazing products. You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track. Superb communication – you have excellent written and verbal communication skills. You make complex ideas understandable and craft specs that are easy for multiple audiences to consume. BONUS POINTS You worked at a fast paced startup that experienced massive growth. You know how to code or can at least get technical when needed. You started your own company.
• Minimum 10 years of project management experience within a project based IT environment, with a good experience to industry standard Project Management and Development Life Cycles, Agile methodologies (SAFE, Scrum, Lean, etc. – previous experience as a Scrum Master is highly desired), Change implementation planning and management, Systems Development Management, PM tools (will be good if knowledgeable on Planview, MS Project, etc.), Application Support & Business Analysis, People Management. • Key Skills: Excellent stakeholder management up to VP level; Business communication; Strong influencer; Strong vendor management skills; Strong Planning • Experience on delivering in large companies; matrix organization (with multiple disciplines e.g. Architects, technical designers, application development, test teams); a multi-cultural environment; On-shore/ Off-shore leadership of teams • Experience on vendor/partner management of large complex vendors (e.g. SAP, Google, Microsoft, IBM, Oracle) • Experience on delivering complex integration projects involving multiple (internal and external) suppliers and technologies • Beneficial would be previous experience with cloud based solutions • Domain: Airline, IT Infrastructure, Customer Experience
Responsibilities :- Coordinate internal resources and third parties/vendors for the flawless execution of projects- Ensure that all projects are delivered on-time, within the scope and within budget- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility- Ensure resource availability and allocation- Develop a detailed project plan to track progress- Use appropriate verification techniques to manage changes in project scope, schedule, and costs- Measure project performance using appropriate systems, tools, and techniques- Report and escalate to management as needed- Manage the relationship with the client and all stakeholders- Perform risk management to minimize project risks- Establish and maintain relationships with third parties/vendors/Requirements :- Great educational background, preferably in the fields of computer science or engineering- Proven working experience as a project administrator in the information technology sector- Solid technical background, with understanding or hands-on experience in software development, web technologies and project deliveries- Impeccable command over oral and written communication- Excellent client-facing, written and verbal communication skills- Solid organizational skills including analytical, problem solving and multi-tasking skills- Strong working knowledge of Microsoft Office- Familiar with Agile/Scrum methodologies.- Ensure the best possible performance, quality, and responsiveness of the applications- Handled team size of 6 to 12 peopleCTC for this position- INR 15 to 20 lakhs per annum (Open for exceptional candidates)