Quality Assurance Engineer

Quality Assurance Engineer

Location: Remote

Experience: 9–12 Years

Notice Period: Immediate Joiner only

JD:

API Testing: Postman/Swagger

Test Management & Defect Tracking: Jira, Test Director, TFS, Quality Center

Database Testing: SQL (Query Writing & Validation)

Domain Knowledge: US Healthcare Systems, HIPAA, HL7

Methodology: Agile (Scrum)

About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it

Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.

Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

Responsibilities:

In this role you will collaborate with the engineering team and shall be responsible for:

• Test new and existing features (units and integration) and report errors and failures

• Work collaboratively with the developing team to correct errors and participate in testing for product releases

• Gathering requirements

• Test automation and test methodology (ex: TDD or BDD)

• Expertise in Test case design and test case execution.

Qualifications:

• 2+ years of experience as a QA Manual Tester

• Experience in Manual testing dashboards and chatbots shall be a plus.

• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing

• Keen attention to detail

• Ability to solve complex problems

• Determination and tenacity to commit to the end when solving issues

• Defects triage and follow up on the defects fixes.

• Worked with the developers and the functional team

• Understanding of Business Logic

Time management

• Concise writing

• Flexibility

• Critical thinking skills

• Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information

ABOUT US:
Pingahla was founded by a group of people passionate about making the world a better place by harnessing
the power of Data. We are a data management firm with offices in New York and India.Our mission is to help transform the way companies operate and think about their business. We make it easier
to adopt and stay ahead of the curve in the ever-changing digital landscape. One of our core beliefs is
excellence in everything we do!

JOB DESCRIPTION:
Pingahla is recruiting ETL & BI Test Manager who can build and lead a team, establish infrastructure, processes
and best practices for our Quality Assurance vertical. The candidates are expected to have at least 5+ years of experience with ETL Testing and working in Data Management project testing. Being a growing company, we will be able to provide very good career opportunities and a very attractive remuneration.

JOB ROLE & RESPONSIBILITIES:
• Plans and manages the testing activities;
• Defect Management and Weekly & Monthly Test report Generation;
• Work as a Test Manager to design Test Strategy and approach for DW&BI - (ETL & BI) solution;
• Provide leadership and directions to the team on quality standards and testing best practices;
• Ensured that project deliverables are produced, including, but not limited to: quality assurance plans,
test plans, testing priorities, status reports, user documentation, online help, etc. Managed and
motivated teams to accomplish significant deliverables within tight deadlines.
• Test Data Management; Reviews and approves all test cases prior to execution;
• Coordinates and reviews offshore work efforts for projects and maintenance activities.

REQUIRED SKILLSET:
• Experience in Quality Assurance Management, Program Management, DW - (ETL & BI)
Management
• Minimum 5 years in ETL Testing, at least 2 years in the Team Lead role
• Technical abilities complemented by sound communication skills, user interaction abilities,
requirement gathering and analysis, and skills in data migration and conversion strategies.
• Proficient in test definition, capable of developing test plans and test cases from technical
specifications
• Single handedly looking after complete delivery from testing side.
• Experience working with remote teams, across multiple time zones.
• Must have a strong knowledge of QA processes and methodologies
• Strong UNIX and PERL scripting skills
• Expertise with ETL testing & hands-on with working on ETL tool like Informatica, DataStage
PL/SQL is a plus.
• Excellent problem solving, analytical and technical troubleshooting skills.
• Familiar with Data Management projects.
• Eager to learn, adopt and apply rapidly changing new technologies and methodologies.
• Efficient and effective at approaching and escalating quality issues when appropriate.

We're looking for a QA Engineer to help with manual testing as well as introduce automation to our processes where possible. Candidates will need to be familiar with and able to write scripts, set up automation processes, and familiarise themselves with the products we build (web and mobile apps).

• The role will also require you to document test cases with an understanding of what the product does and how the end-user might approach it.
• Understand functional and non-functional testing requirements of web and mobile applications.
• Document functional testing scenarios and cases, for manual testing of API functionality using Postman and manual testing of User Interface elements (web, mobile, and mobile web)
• Identify or create data for testing
• Execute test cases and record status
• Log defects identified and track them through retesting and closure
• Debug using ADB commands and tools like Charles Proxy to primarily identify the root cause of failures.

Skill:

• Good understanding of mobile and web applications functionality
• Good understanding of how APIs work functionally
• Strong knowledge of software QA methodologies, tools, and processes
• Experience in writing clear, concise, and comprehensive test plans and test cases
• Hands-on experience with both white box and black box testing
• Non-functional testing of mobile applications including but not limited to battery analysis, GPU overdraw, responsiveness, etc.

1. Development and Test Automation experience through Test Driven Development (TDD)
2. Establishing and executing Automated testing strategy for mobile apps with Tools like Perfecto Mobile/Appium or Web Driver/Selenium, TestNG and continuous integration tools like Jenkins, Git, Stampede etc.
3. Sound knowledge in JAVA is must have
4. Experience in Mobile AppDev and Test management tool (JIRA, qTest) and
5. Monitoring/Troubleshooting Tools Splunk, DynaTrace, SOAP UI 

1.  2+ of experience in producing test plans and creating test UI scripts/cases
2. Good experience of the management of all or part of the Mobile AppDev and UI Test execution phase in projects
3. Work in Agile methodology with TDD
4. Experience in API and Database Automated Testing
5.  Hands on experience of iOS (Objective C/Swift) and Android (Kotlin) technologies
6. Hands on experience in developing test artifacts and processes. Should have done test reporting with good clarity and no ambiguity
7. Experienced working in an onshore/offshore environment with flexible and adaptable working style to work with aggressive project schedules
8. Good communication and interpersonal skills
9. Good working knowledge of Microsoft Office, Excel, PowerPoint.

• 2+ yrs experience with manual testing on mobile (automation testing is an advantage) 
• Manual testing experience in testing for Android & iOS is MUST
• JIRA or other bug tracking tool experience 
• The QA Analyst will be expected to complete manual testing on both iOS and Android devices, be able to enter findings into Jira, and follow up on defects discovered
• PRD Reviews, Test Case coverage and Execution, able to handle End to End Application testing and release process.
• API testing experience and Basic SQL knowledge
• ADB commands, Android Studio, Xcode, Understanding Logs, SDK’s.
• Work as part of cross functional, passionate agile project teams to ensure quality is maintained.                                                                                                                Good To Have Skills :
  • Experience in setting up automation testing infrastructure & writing automation testing scripts for Android, iOS & APIs
  • Work on Automation framework
  • Work on continuous integration tools
  • Hands on experience with Appium

Job Brief:

Strong experience as a Developer, QA Engineer, Software Developer in Test or similar QA role.
Minimum 1-2 years strong experience with iOS and/or Android testing frameworks (XCTest, KIF, JUnit, Espresso).

Requiremnets

Experience with web testing frameworks (Selenium, HPQT).

Experience with API testing tools (Restlet, Postman).

Experience with Git, continuous integration and deployment tools.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

Thast what we think would bloom up your personal life, as a gesture for helping us with your talents.

Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!