Job Role - Interfacing Executive
Location - Pune
Responsibilities:
- Provide service and customer support during field visits
- Follow discussed schedule and execute accordingly
- Manage all on-site installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and resolve them with a guided approach,
- Follow regular reporting to the manager
- Document processes where required
- Follow all company's and department's field procedures and protocols
- Cooperate with the technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
Requirements
- 1-3 years experience in field support
- Ability to troubleshoot, test, repair and service technical equipment
- Excellent written and verbal communication ability
- Ability to work flexible shifts and adapt to changing work schedules
- Familiarity with mobile tools and applications
- Strong multi-tasking and organizational skills
About CrelioHealth:
CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & Flexi culture organisation with a youthful team. We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.
Our Product -
- CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
- CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
- CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases
Org link - https://creliohealth.in/
We are voted as the #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at https://creliohealth.com/ or get updates on https://blog.creliohealth.in CrelioHealth for Diagnostics
Blog - CrelioHealth for Diagnostics
Subodh Popalwar
Software Engineer, Memorres
About Crelio Health
CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform.
We give diagnostic labs the ability to automate their processes at scale, therefore enhancing the patient experience and lowering their overall operating expenses. CrelioHealth encompasses more than a single product or service in its whole. It is an ecology that is driven by the experience. The company's mission is to find a solution to the most basic issue facing the healthcare system, which is the exchange of medical information. We offer a platform for both healthcare practitioners and patients, on which we manage and keep medical records, in addition to a great deal of other functionality.
The economy of India is undergoing a transition toward being more connected and educated. This indicates that individuals have gained the education necessary to make judgments based on accurate information. CrelioHealth's mission is to become the go-to app for managing medical information, linking providers, patients, and physicians on a unified platform.
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Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role is responsible for supporting managed services & application/product support for IoT projects.
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• Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)
• Application & Platform Performance Monitoring
o Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
• Recreate and verify complex performance and environmental issues with full access to the production environment
• To identify, troubleshoot and solve incidents within SLA timelines
o Log Analysis of the issues reported
o Update tickets recent status and progress on ticketing tool
o Raise a bug for issue in application functionality where a code fix might be needed
o Triaging of
▪ Mobile App issues on both Play Store & App Store
▪ Web App issues
▪ Platform(AWS) issues
• Proposing solution to recurring incidents
• Proposing some new enhancements in existing solution
• Service Mgmt. Reporting
o Status Tracking & Reporting
• Continuous Service Improvement
o Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
• Risk Management
• Knowledge Management
Qualifications and Experience:
• Mandatory
o Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
o 4+ years of experience in L2 of managed services / application(mobile or web) support
o 1+ years of experience in the Smart/Connected Products & IoT workflow.
o Hands on experience in
▪ Mobile OR Web App issues troubleshooting
▪ AWS platform or certified in AWS(Solution Architect/SysOps)
• Server-less/headless architecture
• Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT
▪ Linux
▪ NoSQL Database(Dynamo DB preferred)
▪ Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
o Ability to differentiate between application & platform issues and proven track record of taking them to closure
• Preferred
o Hands on experience on New Relic and AWS Cloudwatch tools
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Skills and
Position – Customer Service Executive (Chat/Email Process)
As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!
Customer Service Executive Duties:
· Respond promptly and professionally to customer inquiries received through email and chat platforms.
· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.
· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.
· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.
· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.
· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.
· Collaborate with internal teams to resolve customer issues and improve overall customer experience.
· Meet or exceed productivity and quality standards set for the role.
· Maintain customer data and records accurately in the designated systems.
Candidate Qualifications & Skill Requirements
· Candidate should ideally have 2 - 5 years of experience in the similar profile
· Graduate (Any)
· Previous experience in customer service or a similar role is preferred.
· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.
· Proficiency in typing with a high level of accuracy and speed.
· Ability to multi-task and effectively manage time in a fast-paced environment.
· Good problem-solving skills and the ability to think critically.
· Excellent interpersonal skills with a customer-centric approach.
· Proficiency in using computers and knowledge of email and chat platforms.
Position- Chat Support Executive
Experience: 1-3 Years Mandatory
Communication: Good communication
Skillsets: Not Technical, Presentable, positive attitude
Responsibilities
- Interact with users through a series of actions and answer all queries, resolve issues via chat.
- Maintain and update records for daily queries and escalation.
- Support the roll-out of new application features.
- Troubleshoot systems, network problems, diagnosing and solving software issues at users' end.
- Escalate problems that cannot be fixed at tier-one support and updating users on the status of problems.
- Assist with high severity requests or issue escalations as needed.
Requirements
- Must be a graduate in any stream.
- Effective written and spoken English communication skills.
- Must be Articulate and Spontaneous in Active conversations to handle tough situations.
- Ability to recognize the sensitive nature of issues and maintain confidentiality.
- Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
- The willingness and curiosity to learn new environments and develop new skills.
- A high degree of intensity, follow-through, and collegiality.
- Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
- Ability to thrive in high-demand, high-pressure situations.
- Should be flexible in working on the US- Time Zone.
Responsibilities
- To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
- To identify and convert the opportunities for cross-selling (banking products).
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Requirements
- Graduate
- Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
- Excellent communication skills – Verbal & Written.
- Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
- Flexible to get scattered 8 Week Offs in a month with 9 hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
- Should be able to establish rapport quickly with peers, managers & customers.
We are looking "Customer Support Trainee" for Reputed Client @ Coimbatore Permanent Role.
Experience: 0-1 Yr
• The primary job of a customer support executive is to address customer issues and resolve them in a timely and efficient manner.
• Support represent interact with customers on a variety of channels such as phone, email,and ensure that all valid customer concerns are being dealt with immediately.
• Processing excellent product knowledge to enhance customer support.
• Ability to meet deadlines and prioritize tasks
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Updating, implementing, and maintaining procedures.
• Documenting and communicating the results of your efforts.
• Conducting meetings and presentations to share ideas and findings.
• Prioritizing initiatives based on business needs and requirements
• Working closely with clients, technicians, and managerial staff.
• Able to speak Hindi, Tamil & English
Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
What you will do:
- Being involved in various day-to-day activities such as order punching, order processing, shipping plans, order tracking, sharing delivery status etc. and also handling any order issues
- Answering customer queries on information including but not limited to, order status, shipment dates etc.
- Responding to customers in a courteous and timely manner
- Ensuring the terms and conditions while managing various customer orders from processing to delivery
- Updating and maintaining relevant data and reporting the same to the company in regular intervals
What you must have:
- Graduation is a must
- 3– 4 years of relevant work experience in customer service– order management role
- Excellent communication and listening skills
- Good knowledge as well as work experience in using SAP
- Good in MS Word, MS Excel and email writing
- Attention to detail and ability to multi-task
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3. Educate current and potential customers with product and service information
4. Received and responded to multiple live chats.
5. Gathered credentials and verify required information.
6. Actively listened to the customer,
7. Ability to communicate clearly and professionally
8. Met or exceeded scorecard requirements for productivity, schedule adherence, quality and attendance.
9. Completed assignments accurately despite a large workload.
10. Up-sell and cross-sell products
11. Coordinate updates & improvements
12. Fast thinking skills & Tech Savvy
About the job
IndiaMART is offering an exciting Work from Home opportunity for Returning to Work Mothers/Females.
We are hiring #part-time #associate having #remote location who will assist IndiaMART’s buyers over call. You will be required to verify information from the buyer and update the same on the portal.
It is a #non-sales process but a #voice based calling process. You are expected to work a minimum of 4hrs a day.
All you need is good verbal #communication skills, laptop/desktop and broadband internet connection and above all, zeal to work.
An average associate working 8 hours a day earns about rupees 15,000/- to 25,000/- per month in this program. Additional incentives will also be provided based on the quality and output of your service.
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- Online IndiaMART Aptitude Test
- Video Assessment
Mandatory Documents Required
- Address Proof - Aadhaar Card
- ID Proof - PAN Card
- Bank Details - Cancelled Cheque/Bank Statement/Passbook
- PWD/PH Certificate (if applicable)
- Passport size photograph
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
- Handling customer tickets & providing support via email
- Handling Facebook comments and chat process
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- Will troubleshooting problems and coordinating with various internal departments to resolve problems.
- Interacting with customers by phone, e-mail or online chat concerning various care issues.
- Providing hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
- Soliciting cross-selling and up-selling opportunities within the customer care experience.
- Candidate should be ready to work during night shift (US working time)
- Experience Required - 2 years , BPO, Customer Support, Call Centre
- Excellent fluency in spoken English
- Capable of speaking in American accent (preferred)
- Strong command over written English
- Graduate
- English Hons. (Preferred)
Robot Pilots are the front line of Cognicept’s operation and play an essential role in
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priority. These interventions ultimately lead to better performance and more
sophisticated applications of robotic systems. Robot Pilots use an error reporting
management system to document their interventions and findings into a
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Key responsibilities :
- Incident Management for robot issues within SLA.
- Error handling and resolution.
- Remote monitoring and robot operations.
- Help robots find their way by remotely correcting their internal “GPS” location and
driving/controlling the robot through unpredictable situations using
Cognicept’s propriety intervention system (it’s like a video game).
- Identify and report errors/failures/bugs, and suggest improvements to
processes and technologies.
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” and standard operating procedures.
- Identify customers’ needs, clarify information, research every issue and
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- Keep detailed records of all interventions in the Cognicept database.
- Track personal/team qualitative and quantitative KPIs with your line manager.
- Take part in training and other learning opportunities to expand knowledge of
Cognicept and the position.
Skills/Qualifications:
- Experience with incident management, customer service and tech support preferred.
- Solid oral and written communication skills.
- Solid reading comprehension and listening skills.
- A keen eye for detail.
- Ability to work both independently and as part of a team.
- Excellent time to task management.
- Owns a laptop that runs Google Chrome and has a headset. (BYOD culture)
- Owns a functional smartphone with a data plan and an Indian phone number.
- Able to work in 24/7 shift with 6 days of working.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres