
4 – 6 years of application development with design, development, implementation, and
support experience, including the following:
o C#
o JavaScript
o HTML
o SQL
o Messaging/RabbitMQ
o Asynchronous communication patterns
Experience with Visual Studio and Git
A working understanding of build and release automation, preferably with Azure DevOps
Excellent understanding of object-oriented concepts and .Net framework
Experience in creating reusable libraries in C#
Ability to troubleshoot and isolate/solve complex bugs, connectivity issues, or OS related
issues
Ability to write complex SQL queries and stored procedures in Oracle and/or MS SQL
Proven ability to use design patterns to accomplish scalable architecture
Understanding of event-driven architecture
Experience with message brokers such as RabbitMQ
Experience in the development of REST APIs
Understanding of basic steps of an Agile SDLC
Excellent communication (both written and verbal) and interpersonal skills
Demonstrated accountability and ownership of assigned tasks
Demonstrated leadership and ability to work as a leader on large and complex tasks

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Job Role : DevOps Engineer (Python + DevOps)
Experience : 4 to 10 Years
Location : Hyderabad
Work Mode : Hybrid
Mandatory Skills : Python, Ansible, Docker, Kubernetes, CI/CD, Cloud (AWS/Azure/GCP)
Job Description :
We are looking for a skilled DevOps Engineer with expertise in Python, Ansible, Docker, and Kubernetes.
The ideal candidate will have hands-on experience automating deployments, managing containerized applications, and ensuring infrastructure reliability.
Key Responsibilities :
- Design and manage containerization and orchestration using Docker & Kubernetes.
- Automate deployments and infrastructure tasks using Ansible & Python.
- Build and maintain CI/CD pipelines for streamlined software delivery.
- Collaborate with development teams to integrate DevOps best practices.
- Monitor, troubleshoot, and optimize system performance.
- Enforce security best practices in containerized environments.
- Provide operational support and contribute to continuous improvements.
Required Qualifications :
- Bachelor’s in Computer Science/IT or related field.
- 4+ years of DevOps experience.
- Proficiency in Python and Ansible.
- Expertise in Docker and Kubernetes.
- Hands-on experience with CI/CD tools and pipelines.
- Experience with at least one cloud provider (AWS, Azure, or GCP).
- Strong analytical, communication, and collaboration skills.
Preferred Qualifications :
- Experience with Infrastructure-as-Code tools like Terraform.
- Familiarity with monitoring/logging tools like Prometheus, Grafana, or ELK.
- Understanding of Agile/Scrum practices.
• Support software build and release efforts:
• Create, set up, and maintain builds
• Review build results and resolve build problems
• Create and Maintain build servers
• Plan, manage, and control product releases
• Validate, archive, and escrow product releases
• Maintain and administer configuration management tools, including source control, defect management, project management, and other systems.
• Develop scripts and programs to automate process and integrate tools.
• Resolve help desk requests from worldwide product development staff.
• Participate in team and process improvement projects.
• Interact with product development teams to plan and implement tool and build improvements.
• Perform other duties as assigned.
While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.
Required Skills
• TFS 2017 vNext Builds or AzureDevOps Builds Process
• Must to have PowerShell 3.0+ Scripting knowledge
• Exposure on Build Tools like MSbuild, NANT, XCode.
• Exposure on Creating and Maintaining vCenter/VMware vSphere 6.5
• Hands On experiences on above Win2k12 OS and basic info on MacOS
• Good to have Shell or Batch Script (optional)
Required Experience
Candidates for this position should hold the following qualifications to be considered as a suitable applicant. Please note that except where specified as “preferred,” or as a “plus,” all points listed below are considered minimum requirements.
• Bachelors Degree in a related discipline is strongly preferred
• 3 or more years experience with Software Configuration Management tools, concepts, and processes.
• Exposure to Source control systems such as TFS, GIT, or Subversion (Optional)
• Familiarity with object-oriented concepts and programming in C# and Power Shell Scripting.
• Experience working on AzureDevOps Builds or vNext Builds or Jenkins Builds
• Experience working with developers to resolve development issues related to source control systems.
Job Title: Lead DevOps Engineer
Experience Required: 4 to 5 years in DevOps or related fields
Employment Type: Full-time
About the Role:
We are seeking a highly skilled and experienced Lead DevOps Engineer. This role will focus on driving the design, implementation, and optimization of our CI/CD pipelines, cloud infrastructure, and operational processes. As a Lead DevOps Engineer, you will play a pivotal role in enhancing the scalability, reliability, and security of our systems while mentoring a team of DevOps engineers to achieve operational excellence.
Key Responsibilities:
Infrastructure Management: Architect, deploy, and maintain scalable, secure, and resilient cloud infrastructure (e.g., AWS, Azure, or GCP).
CI/CD Pipelines: Design and optimize CI/CD pipelines, to improve development velocity and deployment quality.
Automation: Automate repetitive tasks and workflows, such as provisioning cloud resources, configuring servers, managing deployments, and implementing infrastructure as code (IaC) using tools like Terraform, CloudFormation, or Ansible.
Monitoring & Logging: Implement robust monitoring, alerting, and logging systems for enterprise and cloud-native environments using tools like Prometheus, Grafana, ELK Stack, NewRelic or Datadog.
Security: Ensure the infrastructure adheres to security best practices, including vulnerability assessments and incident response processes.
Collaboration: Work closely with development, QA, and IT teams to align DevOps strategies with project goals.
Mentorship: Lead, mentor, and train a team of DevOps engineers to foster growth and technical expertise.
Incident Management: Oversee production system reliability, including root cause analysis and performance tuning.
Required Skills & Qualifications:
Technical Expertise:
Strong proficiency in cloud platforms like AWS, Azure, or GCP.
Advanced knowledge of containerization technologies (e.g., Docker, Kubernetes).
Expertise in IaC tools such as Terraform, CloudFormation, or Pulumi.
Hands-on experience with CI/CD tools, particularly Bitbucket Pipelines, Jenkins, GitLab CI/CD, Github Actions or CircleCI.
Proficiency in scripting languages (e.g., Python, Bash, PowerShell).
Soft Skills:
Excellent communication and leadership skills.
Strong analytical and problem-solving abilities.
Proven ability to manage and lead a team effectively.
Experience:
4 years + of experience in DevOps or Site Reliability Engineering (SRE).
4+ years + in a leadership or team lead role, with proven experience managing distributed teams, mentoring team members, and driving cross-functional collaboration.
Strong understanding of microservices, APIs, and serverless architectures.
Nice to Have:
Certifications like AWS Certified Solutions Architect, Kubernetes Administrator, or similar.
Experience with GitOps tools such as ArgoCD or Flux.
Knowledge of compliance standards (e.g., GDPR, SOC 2, ISO 27001).
Perks & Benefits:
Competitive salary and performance bonuses.
Comprehensive health insurance for you and your family.
Professional development opportunities and certifications, including sponsored certifications and access to training programs to help you grow your skills and expertise.
Flexible working hours and remote work options.
Collaborative and inclusive work culture.
Join us to build and scale world-class systems that empower innovation and deliver exceptional user experiences.
You can directly contact us: Nine three one six one two zero one three two

Location: Bangalore
Experience: 2–5 years
Type: Full-time | On-site
Start: Immediate
Why this role exists
Most systems don’t fail because of one big outage.
They fail because reliability is treated as an afterthought.
Right now, uptime depends too much on individual heroics.
That doesn’t scale.
This role exists to build a reliability system where:
- Uptime is predictable
- Failures are contained
- Escalations don’t depend on leadership
What you’ll do
You will not just monitor systems.
You will own reliability as a product.
1. Drive uptime to production-grade reliability
- Improve system uptime to 99.9% customer-facing SLA within 4 months
- Define and track:
- SLAs / SLOs / error budgets
- Ensure reliability is measured from the customer’s perspective, not internal metrics
2. Build incident response as a system
- Set up a 24/7 incident response rotation across 3 engineers
- Eliminate dependency on leadership (no single escalation point)
- Define:
- Incident severity levels
- Response playbooks
- Escalation protocols
- Ensure fast detection → containment → resolution
3. Contain and fix erratic system behavior
- Identify and resolve:
- Latency spikes
- Downtime incidents
- Integration failures
- Build guardrails to prevent recurrence
- Focus on root cause elimination, not temporary fixes
4. Create continuous reliability feedback loops
- Work closely with engineering teams to:
- Surface recurring failure patterns
- Improve build quality
- Reduce production bugs
- Ensure learnings from incidents directly improve future releases
5. Improve observability and monitoring
- Build dashboards and alerts for:
- System health
- Performance metrics
- Failure signals
- Ensure issues are detected before customers report them
6. Reduce operational fragility
- Remove single points of failure (people, systems, workflows)
- Improve system resilience across:
- Deployments
- Integrations
- Runtime environments
What success looks like
- Uptime reaches 99.9%+ reliably
- Incidents are:
- Detected early
- Contained quickly
- Resolved permanently
- No dependency on a single individual for escalation
- System behavior becomes predictable and stable
- Engineering teams ship with higher reliability confidence
Who you are
- You have 2-5 years of experience in SRE / DevOps / backend systems
- You have worked on production systems with real uptime expectations
- You think in:
- Systems
- Failure modes
- Trade-offs
- You are comfortable debugging live, high-pressure environments
What will make you stand out
- Experience with:
- Distributed systems
- Cloud infrastructure (AWS / Azure / GCP)
- Monitoring & alerting tools
- Have built or improved:
- Incident response systems
- Reliability frameworks
- Strong debugging skills across:
- Infra
- Application
- Integrations
Compensation
₹60,000/month (fixed)
(Aligned with role scope and impact expectations)
Why join
- You will define reliability standards for a production AI platform
- Your work directly impacts:
- Customer trust
- Product performance
- Enterprise readiness
- You will move the system from reactive → predictable
What this role is not
- Not just monitoring dashboards
- Not limited to handling tickets
- Not dependent on escalation to leadership
What this role is
- A builder of reliability systems
- A guardian of uptime and performance
- A multiplier of engineering quality
One question to self-evaluate
Can you build a system where downtime is rare, predictable, and never dependent on a single person?
Bito is a startup that is using AI (ChatGPT, OpenAI, etc) to create game-changing productivity experiences for software developers in their IDE and CLI. Already, over 100,000 developers are using Bito to increase their productivity by 31% and performing more than 1 million AI requests per week.
Our founders have previously started, built, and taken a company public (NASDAQ: PUBM), worth well over $1B. We are looking to take our learnings, learn a lot along with you, and do something more exciting this time. This journey will be incredibly rewarding, and is incredibly difficult!
We are building this company with a fully remote approach, with our main teams for time zone management in the US and in India. The founders happen to be in Silicon Valley and India.
We are hiring a DevOps Engineer to join our team.
Responsibilities:
- Collaborate with the development team to design, develop, and implement Java-based applications
- Perform analysis and provide recommendations for Cloud deployments and identify opportunities for efficiency and cost reduction
- Build and maintain clusters for various technologies such as Aerospike, Elasticsearch, RDS, Hadoop, etc
- Develop and maintain continuous integration (CI) and continuous delivery (CD) frameworks
- Provide architectural design and practical guidance to software development teams to improve resilience, efficiency, performance, and costs
- Evaluate and define/modify configuration management strategies and processes using Ansible
- Collaborate with DevOps engineers to coordinate work efforts and enhance team efficiency
- Take on leadership responsibilities to influence the direction, schedule, and prioritization of the automation effort
Requirements:
- Minimum 4+ years of relevant work experience in a DevOps role
- At least 3+ years of experience in designing and implementing infrastructure as code within the AWS/GCP/Azure ecosystem
- Expert knowledge of any cloud core services, big data managed services, Ansible, Docker, Terraform/CloudFormation, Amazon ECS/Kubernetes, Jenkins, and Nginx
- Expert proficiency in at least two scripting/programming languages such as Bash, Perl, Python, Go, Ruby, etc.
- Mastery in configuration automation tool sets such as Ansible, Chef, etc
- Proficiency with Jira, Confluence, and Git toolset
- Experience with automation tools for monitoring and alerts such as Nagios, Grafana, Graphite, Cloudwatch, New Relic, etc
- Proven ability to manage and prioritize multiple diverse projects simultaneously
What do we offer:
At Bito, we strive to create a supportive and rewarding work environment that enables our employees to thrive. Join a dynamic team at the forefront of generative AI technology.
· Work from anywhere
· Flexible work timings
· Competitive compensation, including stock options
· A chance to work in the exciting generative AI space
· Quarterly team offsite events
POSITION SUMMARY:
We are looking for a passionate, high energy individual to help build and manage the infrastructure network that powers the Product Development Labs for F5 Inc. The F5 Infra Engineer plays a critical role to our Product Development team by providing valuable services and tools for the F5 Hyderabad Product Development Lab. The Infra team supports both production systems and customized/flexible testing environments used by Test and Product Development teams. As an Infra Engineer, you ’ll have the opportunity to work with cutting-edge technology and work with talented individuals. The ideal candidate will have experience in Private and Public Cloud – AWS-AZURE-GCP, OpenStack, storage, Backup, VMware, KVM, XEN, HYPER-V Hypervisor Server Administration, Networking and Automation in Data Center Operations environment at a global enterprise scale with Kubernetes, OpenShift Container Flatforms.
EXPERIENCE
7- 9+ Years – Software Engineer III
PRIMARY RESPONSIBILITIES:
-
Drive the design, Project Build, Infrastructure setup, monitoring, measurements, and improvements around the quality of services Provided, Network and Virtual Instances service from OpenStack, VMware VIO, Public and private cloud and DevOps environments.
-
Work closely with the customers and understand the requirements and get it done on timelines.
-
Work closely with F5 architects and vendors to understand emerging technologies and F5 Product Roadmap and how they would benefit the Infra team and its users.
-
Work closely with the Team and complete the deliverables on-time
-
Consult with testers, application, and service owners to design scalable, supportable network infrastructure to meet usage requirements.
-
Assume ownership for large/complex systems projects; mentor Lab Network Engineers in the best practices for ongoing maintenance and scaling of large/complex systems.
-
Drive automation efforts for the configuration and maintainability of the public/private Cloud.
-
Lead product selection for replacement or new technologies
-
Address user tickets in a timely manner for the covered services
-
Responsible for deploying, managing, and supporting production and pre-production environments for our core systems and services.
-
Migration and consolidations of infrastructure
-
Design and implement major service and infrastructure components.
-
Research, investigate and define new areas of technology to enhance existing service or new service directions.
-
Evaluate performance of services and infrastructure; tune, re-evaluate the design and implementation of current source code and system configuration.
-
Create and maintain scripts and tools to automate the configuration, usability and troubleshooting of the supported applications and services.
-
Ability to take ownership on activities and new initiatives.
-
Infra Global Support from India towards product Development teams.
-
On-call support on a rotational basis for a global turn-around time-zones
-
Vendor Management for all latest hardware and software evaluations keep the system up-to-date.
KNOWLEDGE, SKILLS AND ABILITIES:
-
Have an in-depth multi-disciplined knowledge of Storage, Compute, Network, DevOps technologies and latest cutting-edge technologies.
-
Multi-cloud - AWS, Azure, GCP, OpenStack, DevOps Operations
-
IaaS- Infrastructure as a service, Metal as service, Platform service
-
Storage – Dell EMC, NetApp, Hitachi, Qumulo and Other storage technologies
-
Hypervisors – (VMware, Hyper-V, KVM, Xen and AHV)
-
DevOps – Kubernetes, OpenShift, docker, other container and orchestration flatforms
-
Automation – Scripting experience python/shell/golan , Full Stack development and Application Deployment
-
Tools - Jenkins, splunk, kibana, Terraform, Bitbucket, Git, CI/CD configuration.
-
Datacenter Operations – Racking, stacking, cable matrix, Solution Design and Solutions Architect
-
Networking Skills – Cisco/Arista Switches, Routers, Experience on Cable matrix design and pathing (Fiber/copper)
-
Experience in SAN/NAS storage – (EMC/Qumulo/NetApp & others)
-
Experience with Red Hat Ceph storage.
-
A working knowledge of Linux, Windows, and Hypervisor Operating Systems and virtual machine technologies
-
SME - subject matter expert for all cutting-edge technologies
-
Data center architect professional & Storage Expert level Certified professional experience .
-
A solid understanding of high availability systems, redundant networking and multipathing solutions
-
Proven problem resolution related to network infrastructure, judgment, negotiating and decision-making skills along with excellent written and oral communication skills.
-
A Working experience in Object – Block – File storage Technologies
-
Experience in Backup Technologies and backup administration.
-
Dell/HP/Cisco UCS server’s administration is an additional advantage.
-
Ability to quickly learn and adopt new technologies.
-
A very very story experience and exposure towards open-source flatforms.
-
A working experience on monitoring tools Zabbix, nagios , Datadog etc ..
-
A working experience on and BareMetal services and OS administration.
-
A working experience on the cloud like AWS- ipsec, Azure - express route, GCP – Vpn tunnel etc.
-
A working experience in working using software define network like (VMware NSX, SDN, Openvswitch etc ..)
-
A working experience with systems engineering and Linux /Unix administration
-
A working experience with Database administration experience with PostgreSQL, MySQL, NoSQL
-
A working experience with automation/configuration management using either Puppet, Chef or an equivalent
-
A working experience with DevOps Operations Kubernetes, container, Docker, and git repositories
-
Experience in Build system process and Code-inspect and delivery methodologies.
-
Knowledge on creating Operational Dashboards and execution lane.
-
Experience and knowledge on DNS, DHCP, LDAP, AD, Domain-controller services and PXE Services
-
SRE experience in responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.
-
Vendor support – OEM upgrades, coordinating technical support and troubleshooting experience.
-
Experience in handling On-call Support and hierarchy process.
-
Knowledge on scale-out and scale-in architecture.
-
Working experience in ITSM / process Management tools like ServiceNow, Jira, Jira Align.
-
Knowledge on Agile and Scrum principles
-
Working experience with ServiceNow
-
Knowledge sharing, transition experience and self-learning Behavioral.
About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities:
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Implement consistent observability, deployment and IaC setups
- Patch production systems to fix security/performance issues
- Actively respond to escalations/incidents in the production environment from customers or the support team
- Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Participate in infrastructure security audits
Requirements:
- At least 5 years of experience in handling/building Production environments in AWS.
- At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
- Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.
The expectation is to set up complete automation of CI/CD pipeline & monitoring and ensure high availability of the pipeline. The automated deployment environment can be on-prem or cloud (virtual instances, containerized and serverless). Complete test automation and ensure Security of Application as well as Infrastructure.
ROLES & RESPONSIBILITIES
Configure Jenkins with load distribution between master/slave Setting up the CI pipeline with Jenkins and Cloud(AWS or Azure) Code Build Static test (Quality & Security) Setting up Dynamic Test configuration with selenium and other tools Setting up Application and Infrastructure scanning for security. Post-deployment security plan including PEN test. Usage of RASP tool. Configure and ensure HA of the pipeline and monitoring Setting up composition analysis in the pipeline Setting up the SCM and Artifacts repository and management for branching, merging and archiving Must work in Agile environment using ALM tool like Jira DESIRED SKILLS
Extensive hands-on Continuous Integration and Continuous Delivery technology experience of .Net, Node, Java and C++ based projects(Web, mobile and Standalone). Experience configuring and managing
- ALM tools like Jira, TFS, etc.
- SCM such as GitHub, GitLab, CodeCommit
- Automation tools such as Terraform, CHEF, or Ansible
- Package repo configuration(Artifactory / Nexus), Package managers like Nuget & Chocholatey
- Database Configuration (sql & nosql), Web/Proxy Setup(IIS, Nginx, Varnish, Apache).
Deep knowledge of multiple monitoring tools and how to mine them for advanced data Prior work with Helm, Postgres, MySQL, Redis, ElasticSearch, microservices, message queues and related technologies Test Automation with Selenium / CuCumber; Setting up of test Simulators. AWS Certified Architect and/or Developer; Associate considered, Professional preferred Proficient in: Bash, Powershell, Groovy, YAML, Python, NodeJS, Web concepts such as REST APIs and Aware of MVC and SPA application design. TTD experience and quality control with Sonarqube or Checkmarx, Tics Tiobe and Coverity Thorough with Linux(Ubuntu, Debian CentOS), Docker(File/compose/volume), Kubernetes cluster setup Expert in Workflow tools: Jenkins(declarative, plugins)/TeamCity and Build Servers configuration Experience with AWS CloudFormation / CDK and delivery automation Ensure end-to-end deployments succeed and resources come up in an automated fashion Good to have ServiceNow configuration experience for collaboration
What you will get:
- To be a part of the Core-Team 💪
- A Chunk of ESOPs 🚀
- Creating High Impact by Solving a Problem at Large (No one in the World has a similar product) 💥
- High Growth Work Environment ⚙️
What we are looking for:
- An 'Exceptional Executioner' -> Leader -> Create an Impact & Value 💰
- Ability to take Ownership of your work
- Past experience in leading a team
As DevOps Engineer, you are responsible to setup and maintain GIT repository, DevOps tools like Jenkins, UCD, Docker, Kubernetes, Jfrog Artifactory, Cloud monitoring tools, Cloud security.
- Setup, configure, and maintain GIT repos, Jenkins, UCD, etc. for multi hosting cloud environments.
- Architect and maintain the server infrastructure in AWS. Build highly resilient infrastructure following industry best practices.
- Working on Docker images and maintaining Kubernetes clusters.
- Develop and maintain the automation scripts using Ansible or other available tools.
- Maintain and monitor cloud Kubernetes Clusters and patching when necessary.
- Working on Cloud security tools to keep applications secured.
- Participate in software development lifecycle, specifically infra design, execution, and debugging required to achieve successful implementation of integrated solutions within the portfolio.
- Required Technical and Professional Expertise.
- Minimum 4-6 years of experience in IT industry.
- Expertise in implementing and managing Devops CI/CD pipeline.
- Experience in DevOps automation tools. And Very well versed with DevOps Frameworks, Agile.
- Working knowledge of scripting using shell, Python, Terraform, Ansible or puppet or chef.
- Experience and good understanding in any of Cloud like AWS, Azure, Google cloud.
- Knowledge of Docker and Kubernetes is required.
- Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
- Experience with working with ticketing tools.
- Middleware technologies knowledge or database knowledge is desirable.
- Experience and well versed with Jira tool is a plus.
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
- You will manage all elements of the post-sale program relationship with your customers, starting with customer on-boarding and continuing throughout the customer relationship.
- As the primary customer interface, you engage with customer teams to educate, identify needs, develop designs, set goals, manage and execute on plans that unlock continuous, incremental value from their investments in the CloudPassage Halo platform.
- You are hands-on during execution and thoroughly enjoy seeing your security projects come to life and supporting them afterwards. You are a trusted adviser.
Responsibilities :
- Manage a portfolio of 5+ Enterprise customer accounts with complex needs (typical enterprise customers invest between $500k and $4m+ per year with CloudPassage, have hundreds to tens of thousands of individual public cloud infrastructure deployments, and protect hundreds of thousands of cloud infrastructure assets with Halo).
- Provide level-3 technical support on your customer's most complex issues
- Lead implementation of low-level security controls in Cloud environments, for services, server and containers
- Remotely diagnose & resolve DevSecOps issues in customer environments - able to resolve their DevOps issues that may be interfering with CloudPassage processing.
- Interact with CloudPassage Engineering team by providing customer issue reproduction and data capture, technical diagnostics and validating fixes. QA experience preferred.
- Establish and program manage proactive, value-driven, high-touch relationships with your customers to understand, document and align customer strategies, business objectives, designs, processes and projects with Halo platform capabilities and broader CloudPassage services.
- Develop a trusted advisor relationship by building and maintaining appropriate relationships at all levels with your customer accounts, creating a premium and high-caliber experience.
- Ensure continued satisfaction, identify & confirm unaddressed customer needs that can be value-add opportunities for up-sell and cross-sell, and communicate those needs to the CloudPassage sales team. Identify any early CSAT issues and renewal risks and work with the internal team to remediate and ensure strong CSAT and a successful renewal.
- Be a strong customer advocate within CloudPassage and identify and support areas for improvement in the customer experience, both in our product and processes.
- Be team-oriented, but with a bias towards action to get things done for your customers.
Requirements : Strong cloud security knowledge & experience including :
- End-to-end enterprise security processes
- Cloud security - cloud migrations & shift in security requirements, tooling & approach
- Hands-on DevOps, DevSecOps architecture & automation (critical)
- 4+ years experience in security consulting and project/program management serving cybersecurity customers.
- Complex, level 3 technical support
- Remotely diagnosing & resolving DevSecOps issues in customer environments
- Interacting with CloudPassage Engineering team with customer issue reproduction
- Experience working in a security SaaS company in a startup environment.
- Experience working with Executive and C-Level teams.
- Ability to build and maintain strong relationships with internal and external constituents.
- Excellent organization, project management, time management, and communication skills.
- Understand and document customer requirements, map to product, track & report metrics, identify up-sell and cross-sell opportunities.
- Analytical both quantitatively and qualitatively.
- Excellent verbal and written communication skills.
- Security certifications (Security +, CISSP, etc.).
Expert Technical Skills :
- Consulting and project management : documenting project charters, project plans, executing delivery management, status reporting. Executive-level presentation skills.
- Security best practices expertise : software vulnerabilities, configuration management, intrusion detection, file integrity.
- System administration (including Linux and Windows) of cloud environments : AWS, Azure, GCP; strong networking/proxy skills.
Proficient Technical Skills :
- Configuration/Orchestration (Chef, Puppet, Ansible, SaltStack, CloudFormation, Terraform).
- CI/CD processes and environments.
Familiar Technical Skills & Knowledge : Python scripting & REST API's, Docker containers, Zendesk & JIRA.











