CCIE Network Manager

 strong experience in Java Spring Boot and Angular to lead a team of developers for a client project based out of Whitefield, Bangalore. The role requires hands-on development, design, architecture understanding, code review, and team coordination.

Key Responsibilities

• Lead a team of 9 developers and provide technical guidance.
• Perform hands-on development using Java, Spring Boot, Angular.
• Drive solution design, code quality, best practices, and performance optimization.
• Work closely with the client’s product owners and architects.
• Conduct code reviews, technical grooming, and sprint planning.
• Troubleshoot and resolve complex technical issues.
• Ensure timely delivery of modules with high quality.
• Mentor team members and support them in solving technical blockers.

Technical Skills Required

• Strong expertise in Java 8+, Spring Boot, REST APIs.
• Strong front-end experience with Angular 8+, TypeScript, HTML, CSS.
• Experience with SQL/NoSQL databases (MySQL, PostgreSQL, MongoDB, etc.).
• Hands-on with Git, Maven/Gradle, Jenkins, CI/CD.
• Knowledge of cloud platforms (AWS) is an added advantage.
• Experience with Agile/Scrum methodologies.

Soft Skills

• Excellent communication and client-facing skills.
• Ability to lead, mentor, and motivate the team.
• Strong problem-solving and analytical skills.

The Program Manager is accountable for the full-cycle management of localization or content projects, driving effective execution to meet quality, schedule, cost, and compliance objectives. This role coordinates internal resources and external vendors, continuously monitors project progress, and manages risks and dependencies proactively. The Program Manager ensures alignment of localization deliverables with business goals and compliance requirements utilizing technology tools and data insights. Effective communication and stakeholder management are critical to managing expectations and facilitating cross-team collaboration. This role suits candidates with strong organizational skills, attention to detail, and operational rigor in fast-paced global environments.Business Leadership

 Develops detailed and realistic project schedules incorporating milestone tracking and actively adjusts timeline forecasts based on risk assessments, bottlenecks, and resource availability.

 Maintains continuous, transparent communication across cross-functional teams and external vendors to align expectations, address issues promptly, and foster collaboration.

 Manages stakeholder relationships by providing regular status updates, managing expectations, and escalating issues when necessary to ensure project success.

 Compliance Leadership

 Executes local project compliance activities ensuring alignment with global data privacy regulations, accessibility standards, and contractual obligations.

 Maintains audit-ready project documentation, including scope changes, quality reviews, and risk mitigation plans.

 Facilitates timely identification and resolution of quality issues through structured remediation workflows, promoting accountability and continuous improvement.

 Technical Leadership

 Utilizes project scheduling, localization, and asset management software tools to streamline execution, monitor progress, and ensure secure digital asset management.

 Configures, troubleshoots, and supports systems underpinning translation memory, terminology management, and QA automation, resolving issues that may impact project delivery or quality.

 Enforces quality assurance standards by participating in testing, reviews, and escalation of defects, supporting continuous enhancement of the localization process.

 Generates, interprets, and communicates operational data reports that highlight project performance metrics, emerging risks, and improvement opportunities.

 Ensures secure and organized digital asset version control with comprehensive audit trails to support compliance and traceability.

 Collaborates with IT and external vendors to promptly resolve technical challenges, ensuring system availability and compliance adherence.

Qualification -

Bachelor’s degree in Linguistics, Project Management, Localization, or related domains.

 6-7 years of project or program management experience within content, localization, or media operations.

 Familiarity with workflow management systems, TMS, terminology databases, and QA tools.

 Knowledge of global data privacy, accessibility regulations, and vendor contract management practices.

 Demonstrated ability to manage budgets, timelines, and quality metrics for localization projects.

 Effective communicator, skilled at navigating complex stakeholder environments.

Job Summary:

The Head of Operation and Cross-Sell will be responsible for streamlining sales processes, managing client onboarding, ensuring compliance, handling financial reconciliations, deepening client relationships and supporting the sales team with strategy and execution. This role will bridge the gap between sales, operations, and marketing to drive efficiency and revenue growth.

Key Responsibilities:

1. Business & Sales Support:

·      Manage existing clients and onboard new clients.

·      Develop and execute client plans, including:

o  Financial plans

o  Investment strategies

o  Customized acquisition strategies

·      Support business expansion by identifying key partnerships and growth opportunities.

2. Sales Operations & Compliance:

·      Oversee sales workflows and processes for seamless execution.

·      Ensure compliance with regulatory requirements (AMFI, IRDAI, Licenses, KRA, etc.).

·      Support documentation and approvals for financial products and services.

3. Financial & Account Management:

·      Handle revenue tracking, invoicing, and collections.

·      Manage cash flow projections and reconciliations.

·      Follow up on pending payments and ensure financial compliance.

4. Partnerships & B2B Collaboration:

·      Identify and manage new tie-ups with partners.

·      Strengthen relationships with existing stakeholders.

·      Oversee documentation, agreements, and compliance for partnerships.

·      Develop B2B opportunities, including corporate tie-ups and financial wellness programs.

5. Deepening of Client Relationship

·      Interact with the existing clients to identify their investment mindset and offer customised solutions 

·      Strengthen relationships with existing clients

·      Cross-sell and up-sell investment products to the existing clients by understanding and identifying their needs

·      Responsible for the robust growth of AUM and Revenue from the existing client portfolio

6. Strategic Planning & Marketing Support:

·      Assist in the development of new products and services.

·      Support corporate strategy and marketing initiatives.

·      Collaborate with the marketing team on lead generation, branding, and sales campaigns.

Key Skills & Qualifications:

·      Master’s degree in Business, Finance, Marketing, or related field.

·      10-12 years of experience in sales operations, financial planning, or business development in the Mutual Fund / Wealth Management / Insurance industry

·      Strong analytical skills and ability to interpret financial data.

·      Experience in managing partnerships and compliance documentation.

·      Proficiency in CRM tools and sales analytics software.

·      Excellent communication, negotiation, and leadership skills.

Why Join Us?

·      Be part of a fast-growing, dynamic company with a collaborative work culture.

·      Exposure to strategic business development and sales operations.

·      Work with a collaborative team that values innovation and efficiency.

·      Opportunity to lead a critical function and shape the future of our sales operations.

·      Exposure to cutting-edge sales technology and processes.

If you are a strategic thinker with a passion for sales operations and a proven track record of success, we invite you to apply and be part of our team!

Job Title: Developer

Work Location: Pune, MH

Skills Required: Azure Data Factory

Experience Range in Required Skills: 6-8 Years

Job Description: Azure, ADF, Databricks, Python

Essential Skills: Azure, ADF, Databricks, Python

Desirable Skills: Azure, ADF, Databricks, Python

Responsibilities:

• Design and develop scalable, responsive, and efficient web applications using the MERN stack.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work on both front-end and back-end development tasks, ensuring the high performance and responsiveness of the applications.
• Write clean and maintainable code and participate in code reviews.
• Implement and maintain security and data protection measures.
• Integrate third-party APIs and services.
• Troubleshoot, debug, and resolve software defects and issues.
• Stay up-to-date with emerging technologies and industry trends.

Requirements:

• Minimum of 1-2 years of experience as a MERN Stack developer.
• Bachelor's degree in computer science, engineering, or a related field.
• I have proven experience as a full-stack developer with expertise in the MERN stack.
• Strong proficiency in JavaScript (ES6+), HTML5, CSS3,.
• Experience with front-end frameworks like React.js.
• Knowledge of state management libraries such as Redux.
• Solid understanding of server-side development using Node.js and Express.js.
• Experience with MongoDB and database design.
• Knowledge of RESTful API design and implementation.
• Familiarity with Git and version control systems.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced and dynamic environment.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

About the company

Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is backed by the principles of simplicity, transparency, and giving back control to the user.

“Re-imaging credit and payments from First Principles”

Payments is an interesting engineering challenge in itself with requirements of low latency, transactional guarantees, security, and high scalability. When we add credit and engagement into the mix, the challenge becomes even more interesting with underwriting and recommendation algorithms working on large data sets. We have eliminated the current call center, sales agent, and SMS-based processes with a mobile app that puts the customers in complete control. To stay agile, the entire stack is built on the cloud with modern technologies. 

OneCard (Best credit card app) : http://www.getonecard.app/">www.getonecard.app

OneScore (5 million downloads): http://www.onescore.app/">www.onescore.app

Create a consumer facing front end application that will be used by millions of users.

What you will do:

• Develop our mobile apps using React Native.
• Work with backend, frontend, and other developers to build out a customer-centric experience that will constantly evolve.
• Work with our designers and customer success team to create a seamless user experience.
• Respond to support team tickets as needed to resolve bugs and issues.
• Participate in contributing ideas, updates, and product development areas to the team.

Experience Range: 

3-5 years with technical hands-on experience in building a consumer mobile app. You must have shipped an app to the stores.

Technical Expertise:

• 3-5 years experience Android/iOS native apps or React Native based apps and Web front-end technologies such as React. 
• Strong command of JavaScript ES6.
• Know how to build (fairly) complex layouts without using any CSS frameworks.
• Strong problem solving and analytical skills using data structures.
• Comfortable in a fast-paced startup environment.
• Bias for action shipping quality code quickly.

What you need to have:

• B.E (Aeronautical/Mechanical)/AME
• 1 -3 years experience in Aerospace Technical publications and S1000D, ATA2200 specifications.
• Experience in Engine Manuals (EM/EMM/CR/CIR etc.), Aircraft Maintenance Manuals is preferred.
• Previous use and/or knowledge of Adobe FrameMaker, Quicksilver, and/or Arbortext Editor required.
• Ability to read, analyze, and interpret technical procedures, technical manuals, illustrated parts lists, and schematics. Ability to write technical manuals, procedure manuals, and service bulletins.
• Ability to effectively present information and respond to questions from managers, team members, and customers.
• Familiar with rules and usage of ASD STE 100.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form..