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DP

FIGmd India Pvt. Ltd. Career

http://www.figmd.comicon
FOUNDED
2010
TYPE
Product
SIZE
500-1000
STAGE
Bootstrapped
Why join us

We Make The Impossible, Possible.

Technological innovation, and exceptional delivery of that innovation, is our obsession. That has led us to create breakthrough solutions in data collection, measurement, analysis and reporting that make what used to be very complex, very simple.

However, before any of the solutions are put in place, we look to collaborate with you. With collaboration, we can understand your wants, needs and expectations and simultaneously, we can explain and demonstrate our capabilities, efficiencies and insights.

Jobs at FIGmd India Pvt. Ltd.

Client Account Service Manager

at FIGmd India Pvt. Ltd.

Founded 2010  •  Product  •  500-1000 employees  •  Bootstrapped
ITIL
Systems Development Life Cycle (SDLC)
KPO
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Pune
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10 - 15 yrs
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₹9L - ₹13L / yr
Roles and Responsibilities: ➢ Handle the L1 team of 60-100 members with Clinical and technical capabilities supporting US clients ➢ Manage the work stack assigned to the team with the help of Team Leads ensuring tasks are delivered in timely manner with accuracy ➢ Act as a Mentor to the leads and team members as appropriate ➢ Ensure effective governance and tracking mechanism in place to manage the team ➢ Perform activities for Practice on-boarding as per the agreed time lines ➢ Ensure team adheres to HIPPA or any other security/US Health care regulations ➢ Ensure all incident tickets are kept updated at regular intervals ➢ Highlight/Escalate any tasks stuck due to dependencies from other teams (internal/external) ➢ Timely and accurate update of timesheet ➢ Documentation and analysis of current and future processes
Job posted by
Amit Mulay
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