About m2m cybernetics private limited
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Skills:
• Java script
• Service Portal Enhancements
• CMDB
• ITIL framework
• ServiceNow implementation
• Integration
• ITSM
Job Code: DSSR0001
Experience: 4+ years
Shift: UK (2 pm to 11 pm)
Work Location: Chennai / 100% work from the office.
Job Description:
ServiceNow is a cloud-based platform that provides IT services management (ITSM), IT operations management (ITOM), and other business process automation solutions. The role involves designing, developing, and maintaining applications on the ServiceNow platform. They have expertise in customizing and configuring the ServiceNow platform to meet the specific needs of the business.
Responsibilities:
- Integration and Automation: Integrate ServiceNow with external systems, applications, and tools using REST/SOAP APIs, MID Server, and scripting languages like JavaScript. Automate processes and workflows to streamline IT service delivery and enhance operational efficiency.
- Testing and Documentation: Develop test plans, perform unit testing, and assist with user acceptance testing (UAT) to ensure quality and functionality of ServiceNow solutions. Create and maintain technical documentation, including design specifications, configuration guides, and process documentation.
- System Configuration: Configure ServiceNow modules, tables, fields, forms, views, notifications, and other system components to meet business needs. Define and maintain data models, access controls, and user roles within the ServiceNow platform.
- Develop and maintain ServiceNow applications using JavaScript, HTML, CSS, and other scripting languages.
- Data Governance, Data Reporting, Service Now Dashboards development, ITIL Process Architecture, Regulatory Systems and documentation Exp.
- Create and manage ServiceNow service Catalog items, workflows, and catalog tasks.
- Integrate ServiceNow with other systems and applications using APIs and web services.
- Platform testing, debugging, and troubleshooting of ServiceNow applications and workflows.
- Provide technical expertise and guidance to the ServiceNow development team.
- Stay updated with the latest ServiceNow features, releases, and best practices.
Requirements:
- Bachelor’s or Master’s degree in computer science or a related field.
- A background in software development, engineering, IT business administration, Agile/SAFE, databases, or similar.
- Strong experience in Service Now CMDB Development.
- CMDB - API based data integrations, CSDM 4.0, Service Now Discovery and ITOM experience, Cloud - AWS, Azure Discovery, Service Mapping Exp, IRE Exp.
- Proven development and delivery of Security & Risk/GRC development in client environments.
- ServiceNow CIS certification in Risk & Compliance, GRC.
- Experience with key technologies relevant to ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
- ServiceNow Certified System Administrator (CSA)
- ITIL Foundations Certification
- Quick learner, self-motivated and can work independently.
- Strong verbal, written communication skills and a collaborative problem-solving style.
Position Title: Manager – Security Operations Organization /Function: Manager is responsible for day to day operational and project delivery for a set of customers Relevant Experience: 10+ years of experience in security area and at least 2 years as Security manager Educational Qualification: BE/B.Tech/ME/M.Tech/Graduate/Master in any stream with excellent academic record
Must-have Skills: • Must know common security policy frameworks and possess knowledge of how security programs are run at mid to large scale companies • Must have managed a team to deliver “Managed Security Service” or “Security Operations Center” • Prior working Background in either SIEM tools (Splunk, ArcSight, QRadar, DNIF etc.) or Vulnerability assessment and Management tool (Qualys/Rapid7) and process • Has broader context and understanding of managed security services • Must have service mindset and empathy. Must deal with a level of ambiguity, chaos and apparent stubbornness from customers, and manage around it by thinking through the issue or request from the customer’s perspective to drive to a reasonable conclusion • Must have prior experience on Project Management • Must have prior experience of onsite-offshore delivery model and should have directly worked with US/European customers or colleagues • Must have ITIL process knowledge
List of responsibilities:
● ServiceNow Development work
● Interaction with customers for project deliverables
● Deadlines should be met
Job requirements:
● The candidate should be L2 and above.
● ServiceNow System Administration and Development Certified is mandatory
● ITSM, Service Portal, Integration
● ITIL Foundation Certification would be a plus or can do before joining.
● Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all
aspects of the ServiceNow platform.
● Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report
setup, data imports, integration, scripting, third party software integrations, and custom application development
● Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all
applications for use after the upgrade completes.
● Coordinate and solve complex technical data and transformation issues.
● Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow.
● Answer “how to” technical and application configuration questions.
● Develop, maintain, and execute reports to ensure system operation meets performance targets.
● Create and maintain system design and operations documentation.
● Complete other duties as assigned.
Program / Senior Program Manager
Job Description
Responsibilities
- Define and develop roadmaps to deliver strategic goals
- Regularly review the annual and quarterly roadmaps and refine the scope and priorities
- Drive progress reviews with senior management and leadership
- Identify risks and develop mitigation plans
- Report plans, progress, risks regularly at different levels
- Develop release management plans, processes and drive the adoption
- Develop release calendars and release management plans to achieve the same
- Drive sprint planning, standup meetings and ensure the work being done follows the plans
- Lead the customer engagements, set up processes, tools to manage the engagements
- Lead progress reviews, discussions around new requirements and issues with customers and internal teams to ensure customer success
- Articulate customers requirements to the cross functional teams, plan to deliver them
- Organize and manage all phases of the programs to ensure on-time completion
Knowledge and Skills
- Thorough understanding of Software Development Lifecycle (SDLC)
- Experience in managing complex cross-functional large scale enterprise projects.
- Good understanding of tools used for development, QE and Dev Ops
- Experience in setting up, configuring and driving usage of project management tools
- Experience in managing releases in both Cloud and On-Premise environments
- Demonstrated ability to partner with different functions across the organization
- Experience setting up templates and processes that are repeatable
- Passion for using data to drive reviews and decision making
- Ability to write crisp and robust stories to communicate complex issues, requirements
Education
- Bachelor’s degree in computer science from a reputed college
- PMP Certification is a plus
- ITIL Certification is a plus
Experience
- At least 2-3 years in a software development role
- At least 1-2 years in a technical lead role independently managing sub-projects / development of components
- At least 5-7 years in managing software development projects using agile methodologies
- At least 3-4 years (running in parallel to the above) managing releases to the cloud and / or on-prem environments
Total minimum experience for program manager: 12 years.
Total minimum experience for Sr. Program manager: 14 years.
- Provide hands on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.
- Actively address and work on user and system tickets in the Service Now ticketing application. Create and implement change tickets for enhancements, new monitoring, and assisting development groups.
- Create, test, and implement Non-Functional Requirements (NFR) for current and new applications.
- Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks.
- Conduct real time monitoring to ensure application OLA/SLAs are achieved and maximum application availability (up time) using an array of monitoring tools.
- Assist in the process to approve application code releases change tickets as well as tasks assigned to the support team to perform and validate the associated implementation plan.
- Approach support with a proactive attitude, desire to seek root cause, in-depth analysis and triage, and strive to reduce inefficiencies and manual efforts.
POSITION:ITSM Consultant / ITSM Tech Lead
EXPERIENCE: 5-15YRS
NP :IMMEDIATE/10 DAYS
LOCATION: NOIDA
WORK FROM OFFICE
Job Description :
Demonstrates knowledge and experience in the following areas
- Service Management Office ( SMO) setup and operations
- ITIL / ISO 20000 / IT Operations process definition
- Service Integration and Management ( SIAM)
- Managed services operations – both AMS and IMS
- Incubating new services and solutions related to IT Service Management (ITSM)
Experience & Background
- B-Tech/BCA/MCA
- 0-2 years of IT industry experience.
- Minimum 1 year of implementation/customization experience on ServiceNow
- ITIL/ServiceNow
certifications will be an added advantage. - Exposure on Service Now integration protocols with other application/systems
- Excellent attention to details, ability to multitask, and effective time management skills
- Knowledge of web based development languages; specifically JavaScript, Ajax
- Exposure of ITSM Framework and ITIL
- Good Communication Skills
Company Name - Focus Datatech System Pvt Ltd, Pune
Job Description -
OVM AND SERVER TASKS
- Good Understanding about virtualization technology like VMware/OracleVM and Linux administration including installation, configuration, and maintenance.
- Using ITIL best practice that can be incorporated into the operational running of the IT system to include Change/incident/problem/capacity planning.
- NFS file sharing and the Linux automounter.
- Perform installation and configuration of operating systems, applications and storage provisioning.
- Process improvements and makes recommendations in continuous quality improvements.
- Deliver Changes to the UNIX platform by leveraging the change control process communicating and seeking approvals from business owners.
- Working closely with internal development teams, database teams and implementation teams to deliver a new solution.
- Managing the 24*7 Production support.
- Troubleshooting problems related to Apache, Mail, DNS, FTP, MySQL, etc.
- Giving technical support and configure according to the requirement for the Development Team.
- Creation and execution of Shell (Bash) Script to make the work automate and to interact with databases.
- Solving login Problem, handling troubleshooting, installation and many more.
- Configure installation NIS/SAMBA/NFS setup with Active Directory integration and Provide support and Maintenance.