Technician

Job Summary

We are seeking a skilled ServiceNow ITSM Specialist with proven experience in implementing and managing IT Service Management (ITSM) modules. The ideal candidate will bring at least 3 years of relevant hands-on ITSM experience on the ServiceNow platform. This role involves configuring, enhancing, and supporting ITSM processes to drive efficient service delivery and alignment with ITIL best practices.

Key Responsibilities

• Implement and configure ServiceNow IT Service Management (ITSM) modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.

• Maintain and enhance existing ITSM processes to align with ITIL best practices.

• Collaborate with stakeholders to define and document requirements, translating them into workflows and automated processes.

• Manage and optimize workflows, SLAs, and business rules to improve service delivery and operational efficiency.

• Develop and maintain reports, dashboards, and KPIs to track ITSM performance and service quality.

• Troubleshoot and resolve technical issues related to ITSM modules and integrations.

• Partner with ServiceNow developers, architects, and external vendors to implement platform enhancements.

• Ensure ITSM processes comply with internal policies, IT governance, and audit requirements.

• Support training, documentation, and adoption of ITSM best practices across business units.

Required Skills & Qualifications

• 3+ years of relevant, hands-on experience working with ServiceNow ITSM modules.

• CIS–ITSM certification is preferred.

• Strong understanding of ITIL framework and ITSM lifecycle.

• Experience with Service Catalog, SLA management, and CMDB integration with ITSM.

• Ability to analyze service performance and present insights to stakeholders.

• Excellent communication, documentation, and stakeholder management skills.

Nice-to-Have Skills

• ITIL v4 Foundation certification.

• Experience with ServiceNow scripting (JavaScript, Glide).

• Familiarity with Virtual Agent, Flow Designer, and third-party ITSM integrations.

• Exposure to agile methodologies and additional ServiceNow modules (HRSD, CSM).

Service Now SecOps Developer

Shift: 2:00 to 11:00 PM IST \ Remote

 Key Skills –  

ServiceNow SecOps Expertise – Implementation/integration and customization support. (Not just admin or cursory experience) , Scripting & Integration Proficiency, Security Operations & Incident Management Knowledge.

ServiceNow Certification:

Must hold SN Certifications – must hold Development or Implementation related cert. (CAD, CIS etc, not just CSA)

Strong preference for CIS – Security Incident Response (SIR) and/or CIS – Vulnerability Response (VR) certifications.

Skills and Experience Requirements:

•  5–7 years of ServiceNow development experience, including 2–3 years with SecOps modules (SIR and VR).

•  Proficient in ServiceNow development including scripting (JavaScript, Glide), UI customization, and REST/SOAP integrations.

•  Strong understanding of security operations, incident response processes, and vulnerability management.

•  Experience with third-party tool integrations relevant to security operations.

•  Familiarity with CMDB, ITSM, and ITIL best practices.

Skills and Certifications

•  Certified Implementation Specialist – Security Incident Response (SIR)

•  Certified Implementation Specialist – Vulnerability Response (VR)

•  ServiceNow Certified Application Developer

•  ServiceNow certifications - Service Now System Administrator CSA. 

•  ITIL v3 or v4 Foundation Certification

Servicenow Scripting candidates with UI and Portal / platform development.

Position - ServiceNow Consultant

Exp : 5+ yrs

Shift - UK

Hands on experience in Java Script, HTML, CSS,XML, AJAX, Angular JS & React JS

A fundamental understanding of ITSM, ITIL or CMDB.

Good to have- ServiceNow Certification, CSA, CAD, CIS- ITSM

Hands-on design, development, and deployment experience with the ServiceNow platform.

End to End Integration Exp. Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process.

ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee Centre Knowledge.

Should be multitasking, Self-Learner and possess good Functional Knowledge.

Should be able to take lead on Project, Support activity and guide or train the team.

Strong communication, presentation, and problem-solving skills.

Thorough understanding of ITIL/ITSM processes.

Working knowledge of ITBM process and implementation

Position Title: Manager – Security Operations Organization /Function: Manager is responsible for day to day operational and project delivery for a set of customers Relevant Experience: 10+ years of experience in security area and at least 2 years as Security manager Educational Qualification: BE/B.Tech/ME/M.Tech/Graduate/Master in any stream with excellent academic record

Must-have Skills: • Must know common security policy frameworks and possess knowledge of how security programs are run at mid to large scale companies • Must have managed a team to deliver “Managed Security Service” or “Security Operations Center” • Prior working Background in either SIEM tools (Splunk, ArcSight, QRadar, DNIF etc.) or Vulnerability assessment and Management tool (Qualys/Rapid7) and process • Has broader context and understanding of managed security services • Must have service mindset and empathy. Must deal with a level of ambiguity, chaos and apparent stubbornness from customers, and manage around it by thinking through the issue or request from the customer’s perspective to drive to a reasonable conclusion • Must have prior experience on Project Management • Must have prior experience of onsite-offshore delivery model and should have directly worked with US/European customers or colleagues • Must have ITIL process knowledge

Requirements:

• Installing and configuring software, hardware and networks. •Administrate infrastructure, including firewalls, databases, malware protection software and other processes

•Provide technical support for hardware/software issues and resolve help desk requests

•Monitor the system daily and respond immediately to security or usability concerns.

•Upgrade systems with new releases and models and ensuring security and efficiency of IT infrastructure.

•Constant finetuning of the OS for improving the performance of the system.

•Coordinating with OEM support teams in case of any dockets raised and ensure the issues are resolved.

•Provisioning Operational support and troubleshooting the issues related to system administration.

•Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned

•Must be Red Hat certified professional.

Skills Required:

•Red Hat (Primary)

•Debian

•Ubuntu

•SUSE

POSITION:ITSM Consultant / ITSM Tech Lead

EXPERIENCE:  5-15YRS

NP :IMMEDIATE/10 DAYS

LOCATION: NOIDA

WORK FROM OFFICE

Demonstrates knowledge and experience in the following areas

• Service Management Office ( SMO) setup and operations

• ITIL / ISO 20000 / IT Operations process definition

• Service Integration and Management ( SIAM)

• Managed services operations – both AMS and IMS

• Incubating new services and solutions related to IT Service Management (ITSM)

Experience: Minimum 1-2 Years

Location: Noida ( Permanent WFH)

Please find the JD :

• Expertise in ServiceNow Administration & Development
• Thorough understanding of ITIL/ITSM processes.
• Strong understanding of ServiceNow development platform including but not limited to ITSM, CMDB, change management, Problem management, custom development, etc.
• Ability to work on Servicenow enhancement requests in Jira.
• Manages and resolves incidents against ServiceNow applications
• Manages Instance Security, User/Group Access/Access Control Lists
• Performs routine maintenance to include performance monitoring and error identification/ remediation 
• Leads ServiceNow upgrade planning and execution
• Schedules and verifies instance clones
• Manages Update Set creation and migration
• Minimum 1-3 years of experience in ServiceNow configuration and administration.
• Provide Level 2 support on ServiceNow platform for users
• Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, workflow management, orchestration, Cloud provisioning, etc.
• Perform core configuration tasks such as Add users, group, create workflow activities, configure alerts and notifications View, perform instance branding and customization, Monitor health, usage, and overall compliance of the application
• Experience in Platform Upgrades will be an added advantages
• Knowledge of scripting  ( JAVA ) and APIs would be desired

Experience & Background

• B-Tech/BCA/MCA
• 0-2 years of IT industry experience.
• Minimum 1 year of implementation/customization experience on ServiceNow
• ITIL/ServiceNow
  certifications will be an added advantage.
• Exposure on Service Now integration protocols with other application/systems
• Excellent attention to details, ability to multitask, and effective time management skills
• Knowledge of web based development languages; specifically JavaScript, Ajax
• Exposure of ITSM Framework and ITIL
• Good Communication Skills

We are looking for a visionary Senior Network Engineer manager to join and run an engineering team .You will be working at the forefront of the world's financial markets, building connectivity across the globe, and integrating some of the most complex networks in the financial services industry. Automation should be second nature for our ideal candidate.

Additional duties include:

• Design, implement and operate trading network. Whether it is investigating a new, innovative products, refreshing one of our low latency trading systems or troubleshooting with a 3rd party, you'll thrive on being impactful within a fast-moving, varied environment.

• Transforming our way of working with automation and scale. We know the network industry is changing, and this is your chance to make that change, collaborating with software engineers with proven track records of solving complex problems through automation and software.
  
  
  
  • Required skills:
    
    • 3-10 years of experience in network engineering
    • Expert in routing and switching – BGP/OSPF/Multicast
    • Deep understanding of TCP/IP and the OSI model
    • Excellent communication and writing skills, and ability to communicate effectively to senior management
    • Humility
    • A love of technology in general
  • Highly desired skills:
    
    • CCIE Certified or Studing for CCIE.
    • Comfortable working with various Linux utilities and different OS
    • Network security, including firewalls Fortinet/Palo Alto/CheckPoint
    • A bachelor's degree, preferably in IT, Computer Science or other related discipline