Technician

Job Title : ServiceNow Analyst - Configuration Management Database (CMDB) & Discovery

Experience : 5+ Years

Location : Gurgaon (Onsite)

Type : Full-Time

Work Schedule : 5 Days Working

Job Summary :

We are looking for an experienced ServiceNow Analyst - to manage and optimize the Configuration Management Database (CMDB), Discovery, and Service Mapping processes.

The ideal candidate will have strong expertise in ServiceNow Discovery, infrastructure mapping, and backend integration.

Mandatory Skills : ServiceNow CMDB, ServiceNow Discovery & Service Mapping, ITSM processes, API integration, Infrastructure understanding (on-prem/cloud), Data governance, ITIL fundamentals, Troubleshooting, and Configuration management.

Key Responsibilities :

• Manage and maintain CMDB integrity and accuracy.
• Administer ServiceNow Discovery and Service Mapping tool.
• Design, deploy, and troubleshoot infrastructure mapping (on-prem/cloud).
• Implement data governance, audit, and reconciliation procedures
• Collaborate with cross-functional IT teams to resolve mapping/discovery issues.
• Generate reports, dashboards, and documentation for configuration management.

Required Skills :

• 5+ Years of experience in ServiceNow.
• 3+ Years in Discovery & Service Mapping.
• Strong understanding of CMDB, APIs, infrastructure components.
• ITIL Foundation certification preferred.
• Excellent communication and problem-solving skills.
• Experience working in agile and collaborative environments.

We are hiring for Release Manager Senior to own and governing the end-to-end release management lifecycle across multiple products and platforms. The Release Manager plans and manages enterprise release calendars, coordinates with engineering, QA, DevOps, security, operations, and business stakeholders, and ensures smooth, compliant deployments through strong change management and CI/CD practices. The role involves risk management, CAB participation, release readiness reviews, stakeholder communication, and continuous improvement of release processes.

Location: India

Job Description:

• Own and govern the end-to-end release management lifecycle across multiple products and platforms.
•  Define, plan, and manage the enterprise release calendar, deployment strategy, and release milestones.
•  Lead coordination between engineering, QA, DevOps, security, operations, and business stakeholders to ensure seamless releases.
•  Oversee change sets and CI/CD pipelines, ensuring strong change management governance, approvals, and regulatory compliance.
•  Chair or actively participate in Change Advisory Board (CAB) meetings and release readiness reviews.
•  Proactively identify release risks, dependencies, and conflicts; define mitigation and rollback strategies.
•  Ensure release documentation, audit trails, and compliance requirements are met consistently.
•  Communicate release plans, status, risks, and post-release outcomes to senior leadership and stakeholders.
•  Drive continuous improvement of release processes, deployment automation, and operational excellence.
•  Mentor junior release managers and contribute to organizational release management standards and best practices.

Requirements:

•  5+ years of experience in Release Management, DevOps, Program Management, or related roles.
•  Strong hands-on experience with CI/CD pipelines and deployment automation.
•  Deep understanding of change management frameworks (ITIL or equivalent).
•  Proven experience managing large-scale, complex, and high-risk releases.
•  Excellent stakeholder management and leadership skills, including executive communication.
•  Strong analytical, problem-solving, and risk management capabilities.

Description

SRE Engineer

Role Overview 

As a Site Reliability Engineer, you will play a critical role in ensuring the availability and performance of our customer-facing platform. You will work closely with DevOps, DBA, and Development teams to provision and maintain infrastructure, deploy and monitor our applications, and automate workflows. Your contributions will have a direct impact on customer satisfaction and overall experience.

Responsibilities and Deliverables

• Manage, monitor, and maintain highly available systems (Windows and Linux)

• Analyze metrics and trends to ensure rapid scalability.

• Address routine service requests while identifying ways to automate and simplify.

• Create infrastructure as code using Terraform, ARM Templates, Cloud Formation.

• Maintain data backups and disaster recovery plans.

• Design and deploy CI/CD pipelines using GitHub Actions, Octopus, Ansible, Jenkins, Azure DevOps.

• Adhere to security best practices through all stages of the software development lifecycle

• Follow and champion ITIL best practices and standards.

• Become a resource for emerging and existing cloud technologies with a focus on AWS.

Organizational Alignment

• Reports to the Senior SRE Manager

• This role involves close collaboration with DevOps, DBA, and security teams.

Technical Proficiencies

• Hands-on experience with AWS is a must-have.

• Proficiency analyzing application, IIS, system, security logs and CloudTrail events

• Practical experience with CI/CD tools such as GitHub Actions, Jenkins, Octopus

• Experience with observability tools such as New Relic, Application Insights, AppDynamics, or DataDog.

• Experience maintaining and administering Windows, Linux, and Kubernetes.

• Experience in automation using scripting languages such as Bash, PowerShell, or Python.

• Configuration management experience using Ansible, Terraform, Azure Automation Run book or similar.

• Experience with SQL Server database maintenance and administration is preferred.

• Good Understanding of networking (VNET, subnet, private link, VNET peering).

• Familiarity with cloud concepts including certificates, Oauth, AzureAD, ASE, ASP, AKS, Azure Apps, 

Load Balancers, Application Gateway, Firewall, Load Balancer, API Management, SQL Server, Databases on Azure

Experience

• 7+ years of experience in SRE or System Administration role

• Demonstrated ability building and supporting high availability Windows/Linux servers, with emphasis on the WISA stack (Windows/IIS/SQL Server/ASP.net)

• 3+ years of experience working with cloud technologies including AWS, Azure.

• 1+ years of experience working with container technology including Docker and Kubernetes.

• Comfortable using Scrum, Kanban, or Lean methodologies.

Education

• Bachelor’s Degree or College Diploma in Computer Science, Information Systems, or equivalent 

experience.

Additional Job Details:

• Working hours: 2:00 PM / 3:00 PM to 11:30 PM IST

• Interview process: 3 technical rounds

• Work model: 3 days’ work from office

Service Now SecOps Developer

Shift: 2:00 to 11:00 PM IST \ Remote

 Key Skills –  

ServiceNow SecOps Expertise – Implementation/integration and customization support. (Not just admin or cursory experience) , Scripting & Integration Proficiency, Security Operations & Incident Management Knowledge.

ServiceNow Certification:

Must hold SN Certifications – must hold Development or Implementation related cert. (CAD, CIS etc, not just CSA)

Strong preference for CIS – Security Incident Response (SIR) and/or CIS – Vulnerability Response (VR) certifications.

Skills and Experience Requirements:

•  5–7 years of ServiceNow development experience, including 2–3 years with SecOps modules (SIR and VR).

•  Proficient in ServiceNow development including scripting (JavaScript, Glide), UI customization, and REST/SOAP integrations.

•  Strong understanding of security operations, incident response processes, and vulnerability management.

•  Experience with third-party tool integrations relevant to security operations.

•  Familiarity with CMDB, ITSM, and ITIL best practices.

Skills and Certifications

•  Certified Implementation Specialist – Security Incident Response (SIR)

•  Certified Implementation Specialist – Vulnerability Response (VR)

•  ServiceNow Certified Application Developer

•  ServiceNow certifications - Service Now System Administrator CSA. 

•  ITIL v3 or v4 Foundation Certification

Job Description 

SN 

Required Information 

Details 

1 

Role 

Service Desk Lead 

2 

Required Technical Skill Set 

Excellent Communication skills.  

Team Management,  

Process Governance,  

Reporting,  

Shift & Resource Planning 

Desired Experience Range 

4-8 Yrs. 

Location of Requirement  

Noida 

Keywords 

IT Service Desk, IT Help Desk 

Desired Competencies (Technical/Behavioral Competency) 

Primary Skills 

1.Leadership & People Management - Proven ability to lead large 

teams, manage multiple services or 24/7 services, and build a 

high-performance culture. 

2.Strong knowledge of ITIL framework and service desk 

operations. 

3.Experience in managing IT support teams (minimum 5+ years, 

with at least 2 years in a lead role). 

4.Excellent leadership, communication, and problem-solving 

skills. 

5.Familiarity with ticketing tools (e.g., ServiceNow, Remedy). 

6.Ability to handle high-pressure situations and escalations 

effectively. 

Secondary Skills 

1.Previous ITSM / Incident management or Service desk 

experience managing cases and troubleshooting incidents 

2.Strong knowledge in capacity management, resource planning, 

reporting & analytics. 

Position Title: Manager – Security Operations Organization /Function: Manager is responsible for day to day operational and project delivery for a set of customers Relevant Experience: 10+ years of experience in security area and at least 2 years as Security manager Educational Qualification: BE/B.Tech/ME/M.Tech/Graduate/Master in any stream with excellent academic record

Must-have Skills: • Must know common security policy frameworks and possess knowledge of how security programs are run at mid to large scale companies • Must have managed a team to deliver “Managed Security Service” or “Security Operations Center” • Prior working Background in either SIEM tools (Splunk, ArcSight, QRadar, DNIF etc.) or Vulnerability assessment and Management tool (Qualys/Rapid7) and process • Has broader context and understanding of managed security services • Must have service mindset and empathy. Must deal with a level of ambiguity, chaos and apparent stubbornness from customers, and manage around it by thinking through the issue or request from the customer’s perspective to drive to a reasonable conclusion • Must have prior experience on Project Management • Must have prior experience of onsite-offshore delivery model and should have directly worked with US/European customers or colleagues • Must have ITIL process knowledge

Requirements:

• Installing and configuring software, hardware and networks. •Administrate infrastructure, including firewalls, databases, malware protection software and other processes

•Provide technical support for hardware/software issues and resolve help desk requests

•Monitor the system daily and respond immediately to security or usability concerns.

•Upgrade systems with new releases and models and ensuring security and efficiency of IT infrastructure.

•Constant finetuning of the OS for improving the performance of the system.

•Coordinating with OEM support teams in case of any dockets raised and ensure the issues are resolved.

•Provisioning Operational support and troubleshooting the issues related to system administration.

•Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned

•Must be Red Hat certified professional.

Skills Required:

•Red Hat (Primary)

•Debian

•Ubuntu

•SUSE

We are looking for a visionary Senior Network Engineer manager to join and run an engineering team .You will be working at the forefront of the world's financial markets, building connectivity across the globe, and integrating some of the most complex networks in the financial services industry. Automation should be second nature for our ideal candidate.

Additional duties include:

• Design, implement and operate trading network. Whether it is investigating a new, innovative products, refreshing one of our low latency trading systems or troubleshooting with a 3rd party, you'll thrive on being impactful within a fast-moving, varied environment.

• Transforming our way of working with automation and scale. We know the network industry is changing, and this is your chance to make that change, collaborating with software engineers with proven track records of solving complex problems through automation and software.
  
  
  
  • Required skills:
    
    • 3-10 years of experience in network engineering
    • Expert in routing and switching – BGP/OSPF/Multicast
    • Deep understanding of TCP/IP and the OSI model
    • Excellent communication and writing skills, and ability to communicate effectively to senior management
    • Humility
    • A love of technology in general
  • Highly desired skills:
    
    • CCIE Certified or Studing for CCIE.
    • Comfortable working with various Linux utilities and different OS
    • Network security, including firewalls Fortinet/Palo Alto/CheckPoint
    • A bachelor's degree, preferably in IT, Computer Science or other related discipline