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Job Title : ServiceNow Analyst - Configuration Management Database (CMDB) & Discovery
Experience : 5+ Years
Location : Gurgaon (Onsite)
Type : Full-Time
Work Schedule : 5 Days Working
Job Summary :
We are looking for an experienced ServiceNow Analyst - to manage and optimize the Configuration Management Database (CMDB), Discovery, and Service Mapping processes.
The ideal candidate will have strong expertise in ServiceNow Discovery, infrastructure mapping, and backend integration.
Mandatory Skills : ServiceNow CMDB, ServiceNow Discovery & Service Mapping, ITSM processes, API integration, Infrastructure understanding (on-prem/cloud), Data governance, ITIL fundamentals, Troubleshooting, and Configuration management.
Key Responsibilities :
- Manage and maintain CMDB integrity and accuracy.
- Administer ServiceNow Discovery and Service Mapping tool.
- Design, deploy, and troubleshoot infrastructure mapping (on-prem/cloud).
- Implement data governance, audit, and reconciliation procedures
- Collaborate with cross-functional IT teams to resolve mapping/discovery issues.
- Generate reports, dashboards, and documentation for configuration management.
Required Skills :
- 5+ Years of experience in ServiceNow.
- 3+ Years in Discovery & Service Mapping.
- Strong understanding of CMDB, APIs, infrastructure components.
- ITIL Foundation certification preferred.
- Excellent communication and problem-solving skills.
- Experience working in agile and collaborative environments.
IT Operations Management:
Oversee daily IT operations including infrastructure, service desk, data center,
and network management.
Ensure high availability, performance, and security of all IT services and
platforms.
Implement and uphold ITIL best practices across incident, change, problem, and
service management.
Lead and mentor the IT operations team to achieve performance and service
excellence.
Monitor KPIs and drive continuous improvement in IT service delivery.
Presales Support for Managed Services:
Collaborate with Sales and Solution Architects to develop tailored Managed
Services offerings for prospective clients.
Participate in client meetings to present operational capabilities, service
models, and SLAs.
Contribute to proposals, RFP responses, and technical documentation for
managed services solutions.
Provide technical insights and feasibility assessments for client requirements.
Customer Infrastructure Transition:
Lead the transition and onboarding of customer IT environments into our
Managed Services framework.
Define and execute transition plans including discovery, documentation,
handover, and stabilization.
Coordinate with internal teams and client stakeholders to ensure smooth
migration of services and minimal disruption.
Identify risks and mitigation strategies during the transition phase.
Vendor and Compliance Management:
Manage third-party service providers and ensure SLA compliance.
Ensure adherence to industry standards, security practices, and regulatory
requirements.
Participate in IT budgeting, procurement, and capacity planning.
Position Title: Manager – Security Operations Organization /Function: Manager is responsible for day to day operational and project delivery for a set of customers Relevant Experience: 10+ years of experience in security area and at least 2 years as Security manager Educational Qualification: BE/B.Tech/ME/M.Tech/Graduate/Master in any stream with excellent academic record
Must-have Skills: • Must know common security policy frameworks and possess knowledge of how security programs are run at mid to large scale companies • Must have managed a team to deliver “Managed Security Service” or “Security Operations Center” • Prior working Background in either SIEM tools (Splunk, ArcSight, QRadar, DNIF etc.) or Vulnerability assessment and Management tool (Qualys/Rapid7) and process • Has broader context and understanding of managed security services • Must have service mindset and empathy. Must deal with a level of ambiguity, chaos and apparent stubbornness from customers, and manage around it by thinking through the issue or request from the customer’s perspective to drive to a reasonable conclusion • Must have prior experience on Project Management • Must have prior experience of onsite-offshore delivery model and should have directly worked with US/European customers or colleagues • Must have ITIL process knowledge
List of responsibilities:
● ServiceNow Development work
● Interaction with customers for project deliverables
● Deadlines should be met
Job requirements:
● The candidate should be L2 and above.
● ServiceNow System Administration and Development Certified is mandatory
● ITSM, Service Portal, Integration
● ITIL Foundation Certification would be a plus or can do before joining.
● Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all
aspects of the ServiceNow platform.
● Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report
setup, data imports, integration, scripting, third party software integrations, and custom application development
● Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all
applications for use after the upgrade completes.
● Coordinate and solve complex technical data and transformation issues.
● Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow.
● Answer “how to” technical and application configuration questions.
● Develop, maintain, and execute reports to ensure system operation meets performance targets.
● Create and maintain system design and operations documentation.
● Complete other duties as assigned.
Developed in formal collaboration with the University of Cambridge in May 2000, HeyMath! is an Ed-Tech company whose mission is to Raise the Game in Maths for school systems around the world. We do this using technology to deliver engaging teaching methodologies and personalised learning paths for students. HeyMath! has been successfully adopted by CBSE schools since 2004, with positive outcomes for the entire ecosystem.
Check us out at http://www.heymath.com/" target="_blank">www.heymath.com
We plan to work mainly from home in 2022 and the virtual office atmosphere is collegiate, informal and friendly, with small high-impact teams making a difference to customers.
Roles & Responsibilities:
Automation Testing and Devops Specialist:
Automation Testing:
Experience in automated software testing Significant knowledge of testing tools (JMeter, Selenium)
Demonstrated process based approach to IT Service Delivery e.g. ITIL Ensuring that automated test scripts are created, maintained and executed to meet software release deliverables and project testing requirements
Ensuring that load test scripts are created, maintained and executed to provide consistent baselines and measurement of the performance of applications to meet software release deliverables and project testing requirements
Ensuring application and infrastructure changes are thoroughly tested and test tools are used appropriately to ensure an effective and efficient test process
Provide recommendations on suitable test tools and their maintenance to support automated and load testing needs
Experience: Minimum 1-2 Years
Location: Noida ( Permanent WFH)
Please find the JD :
- Expertise in ServiceNow Administration & Development
- Thorough understanding of ITIL/ITSM processes.
- Strong understanding of ServiceNow development platform including but not limited to ITSM, CMDB, change management, Problem management, custom development, etc.
- Ability to work on Servicenow enhancement requests in Jira.
- Manages and resolves incidents against ServiceNow applications
- Manages Instance Security, User/Group Access/Access Control Lists
- Performs routine maintenance to include performance monitoring and error identification/ remediation
- Leads ServiceNow upgrade planning and execution
- Schedules and verifies instance clones
- Manages Update Set creation and migration
- Minimum 1-3 years of experience in ServiceNow configuration and administration.
- Provide Level 2 support on ServiceNow platform for users
- Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, workflow management, orchestration, Cloud provisioning, etc.
- Perform core configuration tasks such as Add users, group, create workflow activities, configure alerts and notifications View, perform instance branding and customization, Monitor health, usage, and overall compliance of the application
- Experience in Platform Upgrades will be an added advantages
- Knowledge of scripting ( JAVA ) and APIs would be desired
We are looking for a visionary Senior Network Engineer manager to join and run an engineering team .You will be working at the forefront of the world's financial markets, building connectivity across the globe, and integrating some of the most complex networks in the financial services industry. Automation should be second nature for our ideal candidate.
Additional duties include:
- Design, implement and operate trading network. Whether it is investigating a new, innovative products, refreshing one of our low latency trading systems or troubleshooting with a 3rd party, you'll thrive on being impactful within a fast-moving, varied environment.
- Transforming our way of working with automation and scale. We know the network industry is changing, and this is your chance to make that change, collaborating with software engineers with proven track records of solving complex problems through automation and software.
- Required skills:
- 3-10 years of experience in network engineering
- Expert in routing and switching – BGP/OSPF/Multicast
- Deep understanding of TCP/IP and the OSI model
- Excellent communication and writing skills, and ability to communicate effectively to senior management
- Humility
- A love of technology in general
- Highly desired skills:
- CCIE Certified or Studing for CCIE.
- Comfortable working with various Linux utilities and different OS
- Network security, including firewalls Fortinet/Palo Alto/CheckPoint
- A bachelor's degree, preferably in IT, Computer Science or other related discipline
- Required skills:
Good experience in ITIL, Handling US/UK Clients
Good experience in Hardware Troubleshooting
Company Name - Focus Datatech System Pvt Ltd, Pune
Job Description -
OVM AND SERVER TASKS
- Good Understanding about virtualization technology like VMware/OracleVM and Linux administration including installation, configuration, and maintenance.
- Using ITIL best practice that can be incorporated into the operational running of the IT system to include Change/incident/problem/capacity planning.
- NFS file sharing and the Linux automounter.
- Perform installation and configuration of operating systems, applications and storage provisioning.
- Process improvements and makes recommendations in continuous quality improvements.
- Deliver Changes to the UNIX platform by leveraging the change control process communicating and seeking approvals from business owners.
- Working closely with internal development teams, database teams and implementation teams to deliver a new solution.
- Managing the 24*7 Production support.
- Troubleshooting problems related to Apache, Mail, DNS, FTP, MySQL, etc.
- Giving technical support and configure according to the requirement for the Development Team.
- Creation and execution of Shell (Bash) Script to make the work automate and to interact with databases.
- Solving login Problem, handling troubleshooting, installation and many more.
- Configure installation NIS/SAMBA/NFS setup with Active Directory integration and Provide support and Maintenance.


