Lead Monitoring

Role Overview

At The Sleep Company, innovation doesn’t stop at comfort — it extends to how customers discover, buy, and experience our products across every touchpoint.

As Director – Product, you will lead the complete consumer journey — from discovery to post-delivery — building frictionless, insight-led experiences that drive growth, efficiency, and customer delight.

You’ll head a multidisciplinary team spanning Product Management, UI/UX, and Analytics, acting as the strategic bridge between business, technology, and operations to deliver end-to-end impact across the ecosystem.

Key Responsibilities

1. Pre-Purchase (Discovery, Engagement & Consideration)

• Lead the digital product roadmap for website and app — including PLP, PDP, configurators, and lead journeys.
• Drive experimentation frameworks such as A/B testing, personalization, and funnel optimization.
• Build analytics models to identify high-intent user segments and optimize engagement and conversion depth.

2. Purchase (Conversion & Checkout)

• Own the end-to-end conversion experience across cart, checkout, and payment flows.
• Collaborate with Pricing, Payments, and Inventory teams to maximize order success and reduce drop-offs.
• Integrate omnichannel purchase journeys — online, in-store, and quick commerce — ensuring consistency and reliability.
• Govern pricing logic, delivery promise visibility, and PDP accuracy to strengthen customer trust.

3. Post-Purchase (Delivery, CRM & Logistics Experience)

• Delivery Experience:
• Build and optimize post-purchase flows — including order tracking, shipment visibility, and proactive notifications.
• Integrate with 3PLs, warehouse systems, and customer-facing delivery tracking tools for promise-to-delivery accuracy.
• Define and monitor SLA adherence, OTIF performance, and exception management systems.
• CRM & Service Systems:
• Partner with Leadsquared/CRM teams to enhance service workflows, escalation journeys, and ticket analytics.
• Enable a unified customer view across purchase, delivery, and service touchpoints.
• Leverage analytics to improve NPS, first-time resolution, and service turnaround.
• Returns, Replacement & Warranty:
• Streamline digital flows for returns, repairs, and warranty claims through robust reverse logistics.
• Build insight dashboards for product quality, defect tracking, and RCA feedback loops with manufacturing and operations.
• Experience Analytics:
• Develop real-time visibility on post-purchase KPIs such as delivery timeliness, customer satisfaction, and repeat intent.
• Create a closed feedback loop between Product, CX, and SCM teams to continuously enhance customer experience.

Analytics & Insights Leadership

• Establish a central analytics charter connecting marketing, product, and supply chain data.
• Build predictive models for demand, delivery lead-time, and defect reduction.
• Develop self-serve dashboards and KPI frameworks for leadership visibility.
• Drive a culture of experimentation, data literacy, and evidence-based decision-making across teams.

Team & Collaboration

• Lead a cross-functional team of Product Managers, UX Designers, and Data Analysts.
• Partner closely with Growth, CX, Tech, and SCM leaders to align priorities and deliver measurable outcomes.
• Run agile sprints with clear business objectives, defined deliverables, and strong governance.

Ideal Candidate

• 10–14 years of experience in Product, Analytics, or CX leadership roles within e-commerce, logistics, or consumer tech.
• Proven experience in building and scaling delivery-tech or post-purchase systems (order tracking, CRM, 3PL integration).
• Strong proficiency in analytics and visualization tools — GA4, Mixpanel, SQL, Tableau, Looker, etc.
• Strategic thinker with an operational mindset and a strong bias for execution.
• Exceptional stakeholder management, communication, and leadership skills.

Job Description: Senior Community/Operation Manager

Company Description:

Realsta is an investment management and asset management company located in Gurugram. With approximately 400 crores in funds under advice and 1 lakh sq ft of assets under management, we focus on investing in real estate with a disciplined methodology. We align our interests with our clients and bring our operational expertise, on-ground insights, and large-scale capital to bear on every transaction.

Position Overview:

As the Senior Community Manager at Realsta, you will be the senior-most leader responsible for overseeing daily operations and ensuring a seamless tenant experience. Your role will be crucial in maintaining and enhancing the overall efficiency and effectiveness of our office spaces. You will manage administrative tasks, oversee operational activities, and handle tenant relations and facility management, ensuring everything runs smoothly and efficiently.

Responsibilities:

Operations Management:

Oversee the daily operations of coworking spaces, ensuring smooth and efficient functioning.

Coordinate property showings, tours, and inspections for prospective tenants.

Manage lease agreements, ensuring all necessary documents are prepared, signed, and filed.

Facilitate lease negotiations and follow up on lease renewals.

Track leasing inquiries and maintain a database of potential tenants.

Maintain communication with management, staff, and vendors for smooth operations.

Monitor budgets, forecasts, and implement checks to mitigate operational risks.

Negotiate contracts, monitor vendor performance, and ensure compliance with company policies.

Implement and manage operational processes to enhance efficiency and tenant satisfaction.

Develop and oversee the execution of operational plans and strategies.

Tenant Relations and Customer Service:

Build and maintain strong relationships with tenants.

Address tenant inquiries, concerns, and complaints effectively.

Conduct regular meetings and feedback sessions to improve service delivery.

Support tenant onboarding and retention efforts throughout the lease term.

Act as a point of contact for operational needs and manage client relationships.

Fitout and Facility Management:

Collaborate with tenants and contractors for office fitouts.

Ensure compliance with building codes and tenant improvement guidelines.

Oversee construction, installation, and inspection of tenant improvements.

Schedule and oversee property maintenance, repairs, and service contracts.

Handle tenant requests promptly to maintain satisfaction and compliance with regulations.

Vendor and Pantry Management:

Identify, evaluate, and manage relationships with vendors, contractors, and suppliers.

Obtain bids, negotiate contracts, and ensure timely delivery of services.

Manage pantry supplies, inventory, and vendor coordination to optimize costs and efficiency.

Ensure cleanliness and organization of pantry and office spaces after meetings and events.

Admin and Office Management:

Manage office supplies, equipment procurement, and vendor relations.

Organize and maintain leasing documentation and records.

Coordinate meetings, appointments, and events for internal and external stakeholders.

Handle correspondence via emails, calls, and letters.

Oversee facility management to ensure office spaces are clean and organized.

Manage the travel desk, petty cash, and promptly resolve administrative issues.

About Us:

Centium Consulting offers Strategic Advisory and Business Applications Implementation Consulting Services. Our focus is to ensure that our clients gain the most competitive advantage possible through the use of these applications. We are a leading provider of consulting services for NetSuite, the No. 1 Cloud Business Management Suite and offer a range of services from Strategic Advisory services to Implementation Consulting to Integration and Customization. We also offer to consult to help Salesforce customers transform their applications to the new Lightning platform, integrate Salesforce to legacy and other cloud applications and build and maintain Communities.

Role & Responsibilities: 

• SuiteScript design and development on Oracle NetSuite ERP platform
• Proficiency in SuiteScript Version 2.0 with hands-on experience in a variety of script types such as Client Scripts, User Event Scripts, Suitelets, Restless, Scheduled Scripts, Map Reduce Scripts
• Should be able to handle SuiteScript Version 1.0 script enhancements and migration to SuiteScript 2.0
• Proficiency in developing complex Saved Searches, Workflows, Work-flow action scripts
• Adequate functional knowledge of Order-to-cash, Procure-to-pay
• Basic Functional knowledge for accounting, GL impact of transactions, taxation in NetSuite
• Basic understanding of NetSuite Administration tasks.
• Should be familiar with one or more domains such as manufacturing, retail, service, Bio-pharma, government etc.

Required Qualification & Skillsets:

• B.E / BTech (IT/Computer Science / E&TC )
• Excellent verbal and written communication in English is a must
• Customer communication and handling customer coordination
• Mentoring junior developers
• Team working 
• Good Analytical ability.

What do we offer?

• Exponential growth opportunity.
• Flexible working hours.
• Opportunity to travel to US
• Fun with work
• Opportunity to work with a great talent pool.

Required skills:-

2+ years of experience in the Development of JAVA technology.

Strong Java Basics

SpringBoot or Spring MVC

Hands-on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)

Proficient in REST API development

Messaging Queue (RabitMQ or Kafka)

Microservices

Any Caching Mechanism

Good at problem-solving

Good to Have Skills:

2+ years of experience in using Java/J2EE tech stacks

Good understanding of data structures and algorithms.

Excellent analytical and problem solving skills.

Ability to work in a fast-paced internet start-up environment.

Experience in technical mentorship/coaching is highly desirable.

Understanding of AI/ML algorithms is a plus.

• Software Engineering
  • Design and develop highly scalable, available, reliable, secure and fault tolerant systems with minimal guidance for a market leader in the logistics industry
  • Partner with team members on functional and nonfunctional requirements and spread design philosophy, goals and improve the code quality across the team
  • Research new technologies and tools that enable building the next generation of our services
  • Provide technology leadership to the team and foster engineering excellence
• Product Delivery
  • Partner with product managers to define and execute on the feature roadmap
  • Translate business requirements into scalable and extensible design
  • Coordinate with various cross functional teams on planning and execution
  • Maintaining automated build / test / deployment environments

• Software Engineering
  • Deep knowledge of one of the programming language they have experience in
  • Proficient in OOP and Design Patterns, experience with functional programming would be a plus
  • Data modelling experience in Relational Databases
  • Ability to design and implement low latency RESTful services
• Product Delivery
  • Ability to scope, review and refine user stories for technical completeness and to alleviate dependency risks.
  • Well versed in working with agile methodologies which includes phases such as design, development, code review, testing and release management
  • Ability to have worked in a CI/CD environment, with hands on experience with Git or any similar source code management tools
• Product Maintenance
  • Experience troubleshooting server performance issues such as memory tuning, GC tuning, resource leaks etc
  • Continuously refactor applications to ensure high quality design

We are looking for Java Fullstack Developer to work on 
Shipping & Logistic SAAS Application. We are a small team of passionate and productive developers both in USA & India. 

We are looking to expand our team and looking to hire Engineers with the right skill set, who would like to spend a long duration with the company, learn the product in and out and grow with the company.

Technology Stack:
All our IT infrastructure is on AWS Cloud Having platform services like: EC2, RDS, Route53, Docker, S3, EFS, ELB, etc. We deal with Few million requests coming to our servers every day, Few terabytes of data are crunched by the software we write. The system is high-performing and handles the shipment of a few million US dollars every day. DevOps CI-CD Pipeline automates the whole Build and Deployment process for the developers using Jenkins & Ansible. We also use Jenkins to run Test Automation Suite. The platform is written in Java 8, Sprint Boot, Hibernate, Javascript, HTML, CSS, Bootstrap, Groovy, Grails. There are a few additional services you might find written in NodeJS, Python, Selenium, Cucumber, Junit Shell Scripts etc. We follow Scrum methodology and all our tasks are tracked on Jira. 

Expected Skillset:

Candidates having good experience with Java, Spring Boot, Hibernate, Javascript, HTML, CSS, MYSQL will be preferred.

Great if you also have working experience or understanding of Gradle, Grails, Groovy etc.

The candidate should be a confident problem-solver and passionate about delivering quality results. 

The candidate must be good at English communication as we daily interact with our International Teammates.

We are located in Pune and looking for Java Fullstack Developers from all over India, who can work remotely, but still, be an integral part of the team.

POSITION SUMMARY

Essential Skills & Key Responsibilities

• Expertise in P2P domain which includes Procurement and Account Payables and Fusion
• P2P functional implementation experience including Interfaces & RICE objects with other legacy applications.
• Leading the business analysis capability in the procurement space, building excellent business connect, influencing and negotiating between tech and business.
• Capture & clarification of business requirements through a range of analysis techniques for the Business (data flow diagrams, case tool analysis, gap analysis and work & process flow diagrams)
• Function as a techno-functional resource and assist in designing solutions for business
• Understand the business data in depth, analyse key performance indicators and use the same to analyse the requirements further
• Obtaining agreement on business analysis deliverables and ensuring that they meet all the requirements of the business
• Proactively working with business to identify, define, and clarify the scope / issues in terms of complex business/systems requirements.
• Identify options for potential solutions and assessing them for both technical and business suitability/feasibility
• Working with business to capture & clarify business requirements & support business & technology teams in data analysis, in UAT phase etc.
• Acting as a proxy customer with the development teams, facilitating open communication between the customer & development team
• Driving user acceptance criteria with the customer
• Aware of the AGILE terminologies and should have knowledge of AGILE tools like JIRA, Confluence etc.
• Basic knowledge of PL/SQL for data querying & analysis will be an added advantage.
• Exposure to MS Office products like Visio and Excel