Lead Monitoring

We are looking for a technically strong IT Infrastructure Lead with 5–8 years of experience in 24x7 infrastructure monitoring, NOC operations, and team leadership. The candidate should have hands-on experience with Windows/Linux servers, network devices, cloud infrastructure, and monitoring tools such as PRTG, SolarWinds, LogicMonitor, and Zabbix. The role involves leading L1 operations, ensuring SLA compliance, troubleshooting infrastructure alerts, improving monitoring efficiency, and mentoring team members.

Responsibilities:

• Lead L1 infrastructure monitoring operations, incident follow-ups, SLA tracking, escalations, and reporting.
• Manage and mentor a team monitoring Windows/Linux servers, network devices, and cloud infrastructure.
• Monitor CPU, memory, disk utilization, service availability, latency, packet loss, and device reachability.
• Perform initial troubleshooting and coordinate with L2/L3 teams for incident resolution.
• Administer monitoring tools, including PRTG, SolarWinds, LogicMonitor, and Zabbix.
• Handle device onboarding, threshold validation, dashboard monitoring, alert configuration, and monitoring gap resolution.
• Ensure timely ticket updates, incident escalation, and closure in accordance with SLA and ITIL processes.
• Support planned maintenance, alert suppression, post-change validation, and monitoring restoration.
• Prepare daily, weekly, and monthly infrastructure health and SLA reports.
• Maintain SOPs, runbooks, escalation matrices, and troubleshooting documentation.
• Identify recurring alerts and false positives to improve monitoring efficiency.
• Guide L1 engineers through technical knowledge sharing, troubleshooting, and incident management.

Required Skills:

• 5–8 years of experience in IT infrastructure monitoring, NOC, or infrastructure operations.
• Strong hands-on experience with PRTG, SolarWinds, LogicMonitor, and/or Zabbix.
• Basic troubleshooting knowledge of Windows/Linux servers, networking, and cloud infrastructure.
• Understanding of SNMP, WMI, ICMP, agent-based monitoring, service checks, and polling failures.
• Knowledge of incident management, SLA compliance, escalation management, and ITIL processes.
• Experience in team coordination, workload management, and mentoring L1 engineers.
• Basic AWS or Azure monitoring knowledge.
• Familiarity with PowerShell or Linux commands for troubleshooting.
• Good communication, reporting, documentation, and stakeholder management skills.

Job Description

Role: Lead Infrastructure Engineer

Job Summary –

We are looking for a self-driven and technically strong IT Infrastructure Lead with 5+ years of experience in 24x7 infrastructure monitoring or NOC operations. Should be capable of managing infrastructure operations teams across servers, cloud environments, network devices, and enterprise monitoring platforms. The candidate should be experienced in leading teams responsible for Windows and Linux servers, cloud-based infrastructure, network device monitoring, SLA-driven incident operations, troubleshooting, reporting, device onboarding, and operational governance. The role requires strong hands-on experience on monitoring tools including PRTG, SolarWinds, Logic Monitor and Zabbix. The candidate should be skilled in onboarding devices, configuring s, validating thresholds, resolving monitoring gaps, creating dashboards, preparing reports, and ensuring infrastructure availability. The ideal candidate should have a leadership mindset focused on grooming the team technically, sharing relevant knowledge, building troubleshooting confidence, and helping engineers grow to the next technical level.

Years of experience needed is 5 to 8 years

Technical Skills:

• Lead L1 infrastructure operations for daily monitoring, incident follow-up, SLA tracking, escalation support, and operational reporting.
• Manage and guide a team handling Windows/Linux servers, network devices, cloud resources, and monitoring tools.
• Monitor infrastructure s related to CPU, memory, disk, service availability, ping loss, latency, interface errors, and device reachability.
• Perform first-level troubleshooting for server, network, cloud, and monitoring-related incidents before escalating to L2/L3 teams.
• Administer monitoring tools such as PRTG, SolarWinds, Logic Monitor, and Zabbix for device onboarding, validation, dashboard checks, and basic threshold review.
• Ensure s and incidents are handled within SLA with proper ticket updates, escalation notes, troubleshooting details, and closure comments.
• Coordinate with L2/L3 teams, vendors, application teams, network teams, and cloud teams for faster incident resolution.
• Prepare daily, weekly, and monthly reports covering infrastructure health, trends, SLA status, major incidents, and recurring issues.
• Support planned maintenance activities by managing suppression, maintenance mode, post-change checks, and monitoring restoration.
• Identify repeated s, false positives, and monitoring gaps, and work with technical teams to reduce noise.
• Maintain SOPs, escalation matrices, troubleshooting guides, and monitoring process documentation.
• Mentor and groom L1 engineers on monitoring tools, incident handling, basic troubleshooting, ticket hygiene, and escalation process.

Management Skills:

• Experience in IT infrastructure monitoring or L1/NOC operations.
• Basic troubleshooting knowledge of Windows servers, Linux servers, network devices, and cloud infrastructure.
• Working knowledge of monitoring tools such as PRTG, SolarWinds, Logic Monitor, and Zabbix.
• Understanding SNMP, WMI, ICMP, agent-based monitoring, service checks, and polling failures.
• Good knowledge of incident management, SLA compliance, escalation handling, and reporting.
• Ability to manage team workload, guide engineers, and support critical incidents.
• ITIL process knowledge.
• Basic Azure or AWS monitoring knowledge.
• Experience in creating SOPs, runbooks, and operational dashboards.
• Basic PowerShell or Linux command knowledge for troubleshooting.

Certifications Needed:

• Microsoft Certified: Azure Administrator Associate, AZ-104
• AWS Certified SysOps Administrator, Associate
• ITIL Foundation Certification
• Cisco Certified Network Associate, CCNA
• Red Hat Certified System Administrator, RHCSA8.

Job Description

We are looking for an Azure Cloud & Observability Engineer with strong experience in Azure infrastructure and enterprise monitoring tools such as Splunk, Grafana, and AppDynamics.

Responsibilities

• Design, deploy, and manage Azure cloud infrastructure and services.
• Monitor application and infrastructure performance using Splunk, Grafana, and AppDynamics.
• Configure dashboards, alerts, health rules, and monitoring metrics.
• Perform log analysis, troubleshooting, and root-cause analysis for production issues.
• Implement observability solutions for applications, cloud infrastructure, and services.
• Automate monitoring and operational activities using scripting.
• Support incident, problem, and change management processes.
• Collaborate with development, DevOps, and SRE teams to improve system reliability.
• Maintain monitoring standards, documentation, and operational procedures.

Primary Skills

• Microsoft Azure
• Splunk
• Grafana
• AppDynamics
• Cloud Monitoring & Observability
• Application Performance Monitoring (APM)
• Log Analysis & Troubleshooting

Secondary Skills

• Azure Monitor / Log Analytics
• Azure VMs, Storage, Networking
• Linux
• Python / PowerShell / Shell Scripting
• CI/CD
• Git
• ITIL / ServiceNow

Job Description

We are looking for an Azure Cloud & Observability Engineer with strong experience in Azure infrastructure and enterprise monitoring tools such as Splunk, Grafana, and AppDynamics.

Responsibilities

• Design, deploy, and manage Azure cloud infrastructure and services.
• Monitor application and infrastructure performance using Splunk, Grafana, and AppDynamics.
• Configure dashboards, alerts, health rules, and monitoring metrics.
• Perform log analysis, troubleshooting, and root-cause analysis for production issues.
• Implement observability solutions for applications, cloud infrastructure, and services.
• Automate monitoring and operational activities using scripting.
• Support incident, problem, and change management processes.
• Collaborate with development, DevOps, and SRE teams to improve system reliability.
• Maintain monitoring standards, documentation, and operational procedures.

Primary Skills

• Microsoft Azure
• Splunk
• Grafana
• AppDynamics
• Cloud Monitoring & Observability
• Application Performance Monitoring (APM)
• Log Analysis & Troubleshooting

Secondary Skills

• Azure Monitor / Log Analytics
• Azure VMs, Storage, Networking
• Linux
• Python / PowerShell / Shell Scripting
• CI/CD
• Git
• ITIL / ServiceNow

L2 Production Support, Event Management / Mission Control, Incident Management, Linux, Linux, observability, and batch monitoring

Key Responsibilities

Platform Monitoring and Reliability

• Monitor the health and performance of EDM’s advertiser, publisher, broker, and internal platforms.
• Maintain monitoring, alerting, logging, and system-health dashboards.
• Investigate platform outages, degraded performance, failed transactions, delayed data, and integration errors.
• Respond to production incidents and coordinate resolutions with the appropriate engineers and vendors.
• Perform root-cause analysis and document corrective and preventive actions.
• Help maintain defined uptime, response-time, recovery-time, and system-reliability targets.
• Identify recurring problems and recommend permanent solutions.

Cloud Infrastructure and Systems Operations

• Maintain and support cloud infrastructure, servers, databases, networks, storage, and production environments.
• Support development, staging, and production environments.
• Assist with infrastructure scaling, system upgrades, patching, backups, and disaster recovery.
• Monitor cloud usage and help control infrastructure and technology costs.
• Maintain access controls, service accounts, certificates, domain configurations, and environment variables.
• Ensure production systems are properly documented and recoverable.

Deployment and Release Support

• Support safe and consistent application deployments.
• Maintain or improve continuous integration and deployment workflows.
• Coordinate release schedules, deployment validation, rollback procedures, and post-release monitoring.
• Help engineering teams identify configuration or infrastructure problems before releases reach production.
• Maintain deployment documentation, technical checklists, and change logs.
• Reduce manual deployment work through automation.

API and Integration Support

• Monitor and troubleshoot third-party APIs, webhooks, postbacks, dialer connections, CRM integrations, payment systems, tracking platforms, and compliance services.
• Investigate failed lead deliveries, missing postbacks, duplicate records, delayed reporting, and authentication problems.
• Support ping-post, real-time bidding, call-routing, SIP, and data-transfer workflows.
• Work with advertisers, publishers, and vendors to diagnose technical integration problems.
• Create clear documentation for common integration methods and troubleshooting procedures.
• Develop alerts that identify integration failures before clients report them.

Call and Lead Operations

• Monitor call-routing, tracking, recording, attribution, and disposition systems.
• Investigate calls that fail to route, connect, record, track, or report correctly.
• Support number provisioning, routing rules, caps, schedules, geographic restrictions, buyer availability, and failover logic.
• Validate that leads, calls, and transactions are properly attributed to the correct advertiser, publisher, campaign, and payout.
• Assist with discrepancies involving call duration, billable events, conversions, payouts, and reporting.
• Help protect revenue by identifying technical leakage and delivery failures.

Data and Reporting Support

• Monitor data pipelines, scheduled jobs, reporting processes, and database performance.
• Investigate discrepancies between platform reporting, billing records, payment records, and third-party systems.
• Write and maintain database queries for troubleshooting, validation, and operational reporting.
• Assist with data corrections using controlled and documented procedures.
• Support dashboards and operational alerts for revenue, margin, consumption, conversion, and platform activity.
• Maintain appropriate controls around production data access and modification.

Security and Access Management

• Support role-based access controls, multifactor authentication, audit logging, encryption, and secure system configuration.
• Provision and remove employee, contractor, client, and vendor access.
• Monitor suspicious activity and report potential security incidents.
• Assist with vulnerability remediation, security reviews, access audits, and incident-response procedures.
• Protect consumer, advertiser, publisher, employee, and company information.
• Follow company policies for credentials, production access, sensitive data, and change management.

Automation and Process Improvement

• Automate repetitive operational tasks using scripts, workflows, APIs, and infrastructure tools.
• Reduce manual work associated with monitoring, deployments, reporting, reconciliation, onboarding, and support.
• Build internal tools that improve visibility and response times.
• Identify operational bottlenecks that affect revenue, margin, client satisfaction, or employee productivity.
• Maintain clear runbooks and standard operating procedures for recurring technical tasks.

Technical Support and Documentation

• Serve as an escalation point for complex platform and integration issues.
• Translate technical problems into clear explanations for nontechnical teams.
• Create and maintain architecture diagrams, system inventories, runbooks, troubleshooting guides, and incident reports.
• Track incidents and technical requests through completion.
• Document known issues, temporary workarounds, permanent resolutions, and system dependencies.
• Participate in an on-call rotation for urgent production incidents.

First 90-Day Priorities

The successful candidate will be expected to:

• Learn EDM’s platforms, infrastructure, integrations, call-routing systems, reporting processes, and revenue workflows.
• Document critical systems, dependencies, credentials ownership, vendor contacts, and escalation procedures.
• Review existing monitoring, alerting, backups, access controls, and deployment procedures.
• Establish baseline metrics for uptime, incident volume, response time, recovery time, deployment success, and integration failures.
• Resolve high-priority recurring production and integration issues.
• Improve alerting for call-routing failures, API errors, delayed data, failed jobs, and reporting discrepancies.
• Create runbooks for the company’s most common and highest-risk technical incidents.
• Identify at least three meaningful automation or cost-saving opportunities.
• Participate in production support and demonstrate ownership of incidents through resolution.

Performance Expectations

Success will be measured by:

• Platform uptime and reliability
• Mean time to acknowledge and resolve incidents
• Reduction in recurring production problems
• Deployment success and rollback rates
• API, postback, webhook, and call-routing reliability
• Reporting and data accuracy
• Backup and recovery readiness
• Quality of technical documentation
• Security and access-control compliance
• Reduction in manual operational work
• Infrastructure costs relative to platform volume
• Responsiveness to internal teams, clients, and technical partners

Required Qualifications

• Three or more years of experience in operations engineering, DevOps, site reliability engineering, cloud infrastructure, systems administration, or production support.
• Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience supporting Linux-based production environments.
• Working knowledge of networking, DNS, SSL certificates, firewalls, load balancing, and application security.
• Experience with relational databases and SQL.
• Experience troubleshooting REST APIs, webhooks, authentication, and third-party integrations.
• Familiarity with monitoring, logging, alerting, and incident-management tools.
• Experience with scripting languages such as Python, Bash, JavaScript, or PowerShell.
• Understanding of source control, deployment pipelines, and release management.
• Strong troubleshooting, documentation, and communication skills.
• Ability to prioritize incidents based on business and revenue impact.
• Availability to participate in an on-call rotation.

Preferred Qualifications

• Experience in ad-tech, mar-tech, affiliate marketing, lead generation, pay-per-call, telecommunications, or SaaS.
• Familiarity with SIP, VoIP, dialers, call-tracking platforms, routing systems, and phone-number provisioning.
• Experience with containers, infrastructure as code, and automated deployment tools.
• Experience with Docker, Kubernetes, Terraform, GitHub Actions, or similar technologies.
• Familiarity with payment processing, usage-based billing, reconciliation, and commission systems.
• Experience working with real-time bidding, ping-post, lead distribution, or high-volume transactional systems.
• Understanding of TCPA-related controls, consent records, DNC suppression, data privacy, or regulated marketing environments.
• Experience with security audits, disaster-recovery testing, and compliance documentation.

Ideal Candidate

The ideal candidate:

• Takes ownership instead of waiting for someone else to fix the problem.
• Remains calm and methodical during high-impact incidents.
• Understands the difference between applying a temporary fix and eliminating a root cause.
• Communicates technical problems clearly and directly.
• Recognizes that production reliability is a business and revenue responsibility.
• Automates repetitive work whenever practical.
• Documents systems so the company is not dependent on one person’s memory.
• Protects security and stability without creating unnecessary bureaucracy.
• Is comfortable working in a fast-moving entrepreneurial environment.
• Can manage competing priorities while maintaining attention to detail.

Very strong infra engineer to administer Linux based VMs (and few Windows VMs as well).

Must have strong knowledge and hands-on on docker, Kubernetes

Must be good at monitoring (AppDynamics, Prometheus, Grafana) and logging (Splunk)

Develop automation scripts using Shell and Python. Must have good knowledge in Ansible.

Should be good at optimize/finetune server configurations.

 Should be good in troubleshoot issues and fix them.

L2 Production Support, Event Management, Incident Management, ServiceNow, and monitoring tools such as Splunk, AppDynamics, and ThousandEyes for application monitoring, troubleshooting, and issue resolution.

Mandatory Skills: L2 Production Support, Event Management / Mission Control, Incident Management, Linux, Linux, observability, and batch monitoring

Primary Skills:

• L2 Production Support, Event Management / Mission Control, ServiceNow, Production Monitoring, Splunk / AppDynamics / ThousandEyes

Job Description

Role: Site Reliability Engineer (SRE)

Experience: 8+ Years

Location: Bangalore

Notice Period: Immediate Joiners Only

Key Responsibilities

• Implement reliability practices across applications and cloud platforms.
• Monitor and troubleshoot production systems using observability tools.
• Manage incidents, perform root cause analysis (RCA), and prepare post-incident reports.
• Develop and maintain CI/CD pipelines and automate operational tasks.
• Improve system availability, performance, scalability, and operational stability.
• Develop proof-of-concepts and convert them into production-ready solutions.
• Collaborate with engineering teams to improve reliability and reduce operational toil.
• Use AI tools responsibly to enhance operational efficiency and productivity.

Required Skills

• Strong SRE fundamentals and production support experience.
• Hands-on experience with AWS cloud services and best practices.
• Observability tools: Splunk, Grafana, and Datadog.
• Understanding of metrics, logs/events, and distributed tracing.
• Familiarity with Amazon Connect and contact center technologies, including voice, call recording, and telephony.
• CI/CD tools: Jenkins/Jules; source control: Git/Bitbucket.
• Scripting and automation skills are preferred.
• Experience in incident management, troubleshooting, and RCA documentation.
• Cloud certification or experience supporting cloud-based applications.
• Familiarity with AI concepts and responsible AI tool usage.