Automation Testing Engineer

JOB DESCRIPTION

POSITION                                   –       Manager

ROLE                                           –      Individual Contributor

FUNCTION                                 –       Product Management

WORK LOCATION                   –         Gurugram

WORK MODEL                         –         Work from Office

SALARY PACKAGE                 –         Negotiable based on skillset & experience

NOTICE PERIOD                      –         Can join at the earliest

EXPECTATION

The Product Manager is an integral member of Datacultr’s Product team who will serve as foundation that provide structure and cohesion between the Datacultr platform, Collections Digitization, Data Sciences and analytics. You will work cross-functionally on strategizing, planning, and implementing Debt Collections products at Datacultr. You will be responsible for leading the efforts on debt collection processes, engineering and product insights gathering requirements, overseeing development, and measuring the impact of these efforts.

Recognized as the debt collections subject matter expert within the organization.

KEY RESPONSIBILITIES

•  Drive the vision and the strategy for debt collections platform, services, and usage at Datacultr (both internal and external).
• Partner with engineering managers and business stakeholders to help scope, identify trade-offs, and prioritize the implementation of debt collection products.
•  Own the platform and products roadmap, and prioritize opportunities based on business impact.
• Gather business requests from downstream consumers, engineering, and business functions. Empower consumers by building adoption and providing education on how to best leverage debt collection processes.
•  Deeply understand upstream and downstream systems and their implications on the platform.

KEY REQUIREMENT

•  Minimum of 5 years of experience required in the SaaS industry, preferably with a Banking Software Vendor, focused on global financial services, understanding of Debt Collection processes is a pre-requisite
•  Functional experience must have been gained in one or more of the following roles: product management & system implementations of front office/back office systems.
• Strong knowledge in banking products life cycle.
•  Good knowledge of banking applications, including collection processes.
• Business-level understanding of Debt Collection processes

EDUCATIONAL BACKGROUND

Bachelor’s degree in Computer Science, Engineering, Business, or a related field (MBA preferred).

PERKS & BENEFITS

•  The opportunity to lead the development of transformative solutions in a rapidly evolving industry.
•  A collaborative and innovative work culture that values creativity and initiative.
• Competitive salary, benefits, and growth opportunities within a fast-growing organization

Job Description

• Make outbound calls to potential and existing customers to promote company’s ecommerce services.
• Identify customer needs and provide appropriate solutions or recommendations.
• Achieve daily, weekly, and monthly sales targets and KPIs.
• Maintain detailed records of calls and customer interactions.
• Answer customer questions, handle objections, and resolve any issues that may arise during the sales process.
• Follow up on leads and opportunities to ensure a successful sales process.
• Provide accurate information about our e-commerce services, pricing, and promotions.
• Build and maintain positive relationships with customers to encourage repeat business.
• Collaborate with the sales and marketing teams to develop effective sales strategies.
• Stay informed about service updates, industry trends, and competitor activities.

Job Title: Windows & VMware Support Engineer (L2 & L3)

Location: Chennai & Bangalore

Experience: 5 to 12 years

Notice Period: Less than 60 days (Under Serving NP)

Job Summary: We are seeking a skilled and experienced Windows & VMware Support Engineer to join our team. The ideal candidate will provide L2 & L3 support for our Windows and VMware environments, ensuring seamless operation, maintenance, and troubleshooting.

Key Responsibilities:

• Provide L2 & L3 support for Windows Server and VMware environments.
• Perform system administration, configuration, and maintenance tasks.
• Monitor system performance and ensure high availability.
• Troubleshoot and resolve complex issues related to Windows and VMware.
• Collaborate with other IT teams to ensure smooth operation of the IT infrastructure.
• Create and maintain documentation for processes and procedures.
• Implement security best practices and ensure compliance with company policies.

Required Skills:

• Strong experience with Windows Server (2008/2012/2016/2019) administration.
• In-depth knowledge of VMware vSphere, ESXi, and vCenter.
• Experience with Active Directory, DNS, DHCP, and Group Policy.
• Familiarity with storage systems, backup solutions, and network protocols.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Relevant certifications (e.g., MCSA, MCSE, VCP).
• Experience with scripting and automation (PowerShell, Python).
• Knowledge of cloud platforms (Azure, AWS).

Responsibilities:

• Proactively engage with potential clients through outbound/inbound calls to introduce Firmway's software solutions and services.
• Identify and qualify prospects by understanding their business needs and explaining how our software can meet their requirements.
• Deliver persuasive sales pitches to create interest and excitement about Firmway's software and setup meetings on a daily basis for the sales team.
• Effectively handle objections and address any concerns or questions raised by potential clients during the conversation.
• Maintain accurate and detailed records of all interactions with clients in the CRM system.
• Follow-up with the prospects before the scheduled meeting and get them to join the call.
• Meet or exceed weekly and monthly targets for setting up qualified meetings with potential clients.
• Stay up-to-date with industry trends, product knowledge, and competitor offerings to effectively articulate our unique value proposition.
• Provide feedback to the marketing and product development teams based on clients' insights and needs.
• Continuously strive to improve sales techniques, product knowledge, and objection-handling skills. 

• Hands-on experience in modern web-development using .Net core, C#, Angular2+, Javascript, HTML5, CSS
• Expertise in developing services (SOAP-WCF and REST)
• Expertise in web development frameworks like ASP.NET MVC
• Good knowledge of database concepts and Microsoft SQL Server
• Solid foundation in computer science, with strong competencies in data structures, design patterns, concurrency, algorithms, and software design
• Experience working in any of the JavaScript frameworks like Ember.js, AngularJS, or ReactJS is a bonus.
• Strong analytical and troubleshooting skills.
• Ability to work as an individual contributor.
• Flair to learn new technologies and thrive in an agile environment.

Geotrackers, is hiring smart, young, BBA-B.Tech/MBA Corporate Sales Manager for Kolkata/Hyderabad/Chennai, with a flair for technology and loads of self-confidence.

KRAs :

• Own, manage and drive sales in the Corporate & B2B segment in the state for sales of GPS Tracking Device
• Customer consultation for requirement gathering and product feature mapping
• Product presentation
• Persuasion
• Negotiation and Sales Closure
• Customer Relationship Management
• Technical Consultation, Training & Support
• Ideas and strategies to drive consistent sales performance
• Set up strong customer engagement programs that lead to deeper customer satisfaction, strengthening of customer ties, and effective farming of customer referrals

CANDIDATE PROFILE

Key Skills

• 2-5 years of experience in Sales
• Experience in Corporate Sales will be added advantage
• Tech Savvy
• Experience in solutions sales
• Track record of ramping up sales in the previous assignment

Soft Skills

• Peoples person ability to strike up a relationship easily
• Persuasive
• Good communicator
• Sharp thinker
• Analytical
• A keen observer of market conditions
• Positive can-do attitude
• Loads of self-confidence
• High Energy
• A resourceful and independent worker
• Intelligent, enthusiastic, and self-motivated
• Comfortable with ambiguity and unpredictable work hours

CRM Technical Developer

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

You're a problem solver, knowing the systems, applications, and processes that will make a client happy, no matter how complex the IT solution and integrating architecture. You bring expertise and creativity to designing activities and building system prototypes.

About the job

Business and IT don't always speak the same language. It can be difficult for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will realize results. 

As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

Day-to-day you will:

• Assist across all phases of projects (e.g. Plan, Analyze, Design, Build, and Test)
• Demonstrate technical knowledge to design and implement CRM solutions
• Research customer issues that may be non-standard in order to offer solutions
• Support design of conceptual architecture and technical solutions
• Ensure project quality meets standards through critical metric identification and testing plan
• Identify process gaps and work cross-functionally to formulate improvement plans
• Travel as needed

Key Role Skill & Capability Requirements:

You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.

Your technical skills may include:

• Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems
• Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports
• Develop reports or dashboards using PowerBI and integrate with D365CS
• Develop web application, web API, console application, window services to integrate with D365CS
• Develop a script to migrate existing CRM to D365CS
• Complete the documentation required including the source codes, technical specification, and unit test result
• Support SIT, UAT, and production and fix the defect within the agreed SLA
• Strong understanding of Microsoft Dynamic365 CRM, with domain knowledge in Customer Service and Telco industry - this would be a plus point
• Develop Power BI reports and integration to Microsoft Dynamic 365 CRM

Your non-technical skills may include:

• Client management skills and the ability to work with customers to develop and manage an action plan
• Some consulting experience working with external clients
• Experience working with global/offshore teams
• Excellent communication skills

Preferred Education Background:

Bachelor's degree in a relevant field preferred.

Preferred Years of Work Experience:

• Minimum 3 year of Microsoft Dynamic 365 CRM and Power BI development experiences
• Minimum 3 year of experience in ASP.NET C# development, JavaScript, HTML 5, CSS and other web base technology and tools
• Experience with Microsoft Dynamics 365 Field Service is essential

As a Data Engineer, your role will encompass: 

• Designing and building production data pipelines from ingestion to consumption within a hybrid big data architecture using Scala, Python, Talend etc.   
• Gather and address technical and design requirements.  
• Refactor existing applications to optimize its performance through setting the appropriate architecture and integrating the best practices and standards. 
• Participate in the entire data life-cycle mainly focusing on coding, debugging, and testing. 

• Troubleshoot and debug ETL Pipelines. 
• Documentation of each process. 

Technical Requirements: - 

• BSc degree in Computer Science/Computer Engineering. (Masters is a plus.) 
• 2+ years of experience as a Data Engineer. 

• In-depth understanding of core ETL concepts, Data Modelling, Data Lineage, Data Governance, Data Catalog, etc. 
• 2+ years of work experience in Scala, Python, Java. 
• Good Knowledge on Big Data Tools such as Spark/HDFS/Hive/Flume, etc. 
• Hands on experience on ETL tools like Talend/Informatica is a plus. 
• Good knowledge in Kafka and spark streaming is a big plus. 

• 2+ years of experience in using Azure cloud and its resources/services (like Azure Data factory, Azure Databricks, SQL Synapse, Azure Devops, Logic Apps, Power Bi, Azure Event Hubs, etc). 
• Strong experience in Relational Databases (MySQL, SQL Server)  
• Exposure on data visualization tools like Power BI / Qlik sense / MicroStrategy 
• 2+ years of experience in developing APIs (REST & SOAP protocols). 
• Strong knowledge in Continuous Integration & Continuous Deployment (CI/CD) utilizing Docker containers, Jenkins, etc. 

• Strong competencies in algorithms and software architecture. 
• Excellent analytical and teamwork skills. 

 Good to have: - 

• Previous on-prem working experience is a plus. 
• In-depth understanding of the entire web development process (design, development, and deployment) 

• Previous experience in automated testing including unit testing & UI testing. 

Requirements

• 2-5 years of experience as a front-end developer
• Experienced in developing applications using JavaScript, ReactJS, Redux, Redux Saga, NodeJS, HTML5, CSS3/CSS4 and other UI technologies.
• Understanding and experience with ES6 concepts, asynchronous processing, partial page refresh, DOM traversal and manipulation.
• Experience with REST API construction, documentation, and architecture, including API description languages like Swagger.
• Comfortable writing Unit Test Cases (Enzyme/ Jest)
• Familiar with cloud services: AWS, Dev-ops such as Git, Jira, Confluence
• Good to have experience/knowledge of
  • Spring (MVC, IOP/DI, REST, Security)
  • Docker,
  • Scala,
  • Python
• Able to connect the dots between code and business value

Responsibilities

• Engage in high level conversations about business strategy and the role tech plays in it
• Write well-designed, testable, and efficient code that powers our application
• Write specs and do planning for everything we build
• Conduct application analysis, testing, and debugging
• Diligently document code to keep it clean and transparent
• Ensure cross-browser and device compatibility

You Are

• You believe it’s always on you to make sure anything you do is a success.
• You have the ability to make quick and effective decisions.
• In love with a challenge. You revel in solving problems and want a job that pushes you out of your comfort zone.
• Open to change. You’re inspired by the endless ways in which everything we do can always be improved.

Add-Ons/Interview Process

• You should be comfortable working in a Start-up for in-house product development.
• Will not be engaged with any Client, but with the internal team (in India & the US).
• Will be provided a hands-on exercise to complete and submit as a part of interview.