Job Summary:
Lead the management, support, and continuous improvement of our enterprise applications landscape. The ideal candidate will have strong expertise in ERP systems (preferably Microsoft Dynamics 365), as well as a broad understanding of enterprise applications including CRM, BI, and other business-critical platforms. This role will play a key part in aligning IT application strategy with business goals, leading cross-functional teams, and driving innovation through technology.
Key Responsibilities:
- Lead and manage the enterprise application portfolio, with a focus on ERP (Microsoft Dynamics 365), CRM, BI tools, and other business applications.
- Drive the implementation, enhancement, and support of Microsoft D365 ERP across all business units.
- Collaborate with business stakeholders to gather requirements, prioritize initiatives, and design scalable application solutions.
- Oversee end-to-end project management for major application initiatives including planning, budgeting, vendor coordination, and change management.
- Provide leadership and strategic direction to application development and support teams.
- Ensure application reliability, availability, and performance through effective governance and support models.
- Manage relationships with external vendors and solution providers, ensuring service quality and contract compliance.
- Apply ITIL best practices in incident, problem, and change management processes.
Required Qualifications & Skills:
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
- 10+ years of experience in IT with at least 5+ years in ERP (preferably Microsoft Dynamics 365) implementation and support.
- Strong understanding of business processes across Finance, Supply Chain, and Retail Operations.
- Experience in solution architecture and aligning technology solutions with business strategies.
- Knowledge of ITIL framework and IT service management best practices.
- Demonstrated leadership in managing cross-functional teams and stakeholders.
- Strong communication, negotiation, and vendor management skills.
Preferred Qualifications:
- Certification in Microsoft Dynamics 365 or other relevant ERP systems.
- Certification in ITIL or other service management frameworks.
- Experience in cloud-based applications and integration platforms.
- Exposure to data analytics, AI, or process automation technologies.
Shubham Vishwakarma
Full Stack Developer - Averlon
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