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IT Applications Head
Khimji Jewellers
IT Applications Head
Khimji Jewellers's logo

IT Applications Head

at Khimji Jewellers

Agency job
10 - 20 yrs
₹40L - ₹50L / yr
Bhubaneswar
Skills
ITIL
Microsoft Dynamics
Office 365
Microsoft BI

Job Summary:

Lead the management, support, and continuous improvement of our enterprise applications landscape. The ideal candidate will have strong expertise in ERP systems (preferably Microsoft Dynamics 365), as well as a broad understanding of enterprise applications including CRM, BI, and other business-critical platforms. This role will play a key part in aligning IT application strategy with business goals, leading cross-functional teams, and driving innovation through technology.

Key Responsibilities:

  • Lead and manage the enterprise application portfolio, with a focus on ERP (Microsoft Dynamics 365), CRM, BI tools, and other business applications.
  • Drive the implementation, enhancement, and support of Microsoft D365 ERP across all business units.
  • Collaborate with business stakeholders to gather requirements, prioritize initiatives, and design scalable application solutions.
  • Oversee end-to-end project management for major application initiatives including planning, budgeting, vendor coordination, and change management.
  • Provide leadership and strategic direction to application development and support teams.
  • Ensure application reliability, availability, and performance through effective governance and support models.
  • Manage relationships with external vendors and solution providers, ensuring service quality and contract compliance.
  • Apply ITIL best practices in incident, problem, and change management processes.

Required Qualifications & Skills:

  • Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
  • 10+ years of experience in IT with at least 5+ years in ERP (preferably Microsoft Dynamics 365) implementation and support.
  • Strong understanding of business processes across Finance, Supply Chain, and Retail Operations.
  • Experience in solution architecture and aligning technology solutions with business strategies.
  • Knowledge of ITIL framework and IT service management best practices.
  • Demonstrated leadership in managing cross-functional teams and stakeholders.
  • Strong communication, negotiation, and vendor management skills.


Preferred Qualifications:

  • Certification in Microsoft Dynamics 365 or other relevant ERP systems.
  • Certification in ITIL or other service management frameworks.
  • Experience in cloud-based applications and integration platforms.
  • Exposure to data analytics, AI, or process automation technologies.


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Shubham Vishwakarma

Full Stack Developer - Averlon
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