IT Analyst

Ideal Candidate

What we're looking for

3 to 7 years of experience, with meaningful time in a product or solutions role.

Strong track record of client-facing delivery: you have run implementations or deployments for large enterprise customers, not just written specs internally.

Comfortable getting hands-on. You can read an API doc, model a data flow, write SQL, and reason about system integrations. Coding is a plus, not a requirement.

You can hold a room of enterprise stakeholders and drive a decision.

Experience with workflow automation, iPaaS, low-code platforms, CRM/ERP/ITSM ecosystems, or LLM and agentic AI systems.

Bias to build. You are comfortable with ambiguity and a scope that changes as you learn.

Willing to travel to customer sites and to work on-site in Gurugram.

Job Summary

We are seeking an experienced ServiceNow Business Analyst with strong expertise in Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC). The ideal candidate will bridge business needs and technical solutions, driving the implementation and optimization of ServiceNow IRM/GRC modules while ensuring alignment with organizational risk and compliance objectives.

Key Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements for IRM/GRC processes
• Translate business requirements into functional specifications and user stories for ServiceNow implementations
• Lead workshops, requirements sessions, and stakeholder meetings
• Configure and support ServiceNow IRM/GRC modules, including:
• Policy and Compliance Management,
• Risk Management,
• Audit Management,
• Vendor Risk Management
• Work closely with developers and architects to ensure accurate implementation of requirements
• Perform gap analysis and recommend process improvements aligned with industry best practices
• Support User Acceptance Testing (UAT), including test case creation and defect management
• Maintain documentation, including BRDs, FRDs, process flows, and user guides
• Ensure data integrity, reporting accuracy, and dashboard creation within ServiceNow
• Provide ongoing support and enhancements post-implementation

Required Skills & Qualifications

• 6+ years of experience as a ServiceNow Business Analyst, with at least 4+ years in ServiceNow IRM/GRC
• Strong understanding of risk management and compliance frameworks (e.g., ISO 27001, NIST, SOX)
• Hands-on experience with ServiceNow IRM/GRC modules
• Proficiency in requirement gathering, stakeholder management, and business process mapping
• Experience working in Agile/Scrum environments
• Strong analytical, problem-solving, and communication skills
• Ability to work with cross-functional teams and manage multiple priorities

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – Risk and Compliance (CIS-RC)
• Experience with integrations, reporting, and dashboards in ServiceNow
• Knowledge of ITSM processes and their alignment with GRC
• Prior consulting or client-facing experience

Key Competencies

• Stakeholder Management
• Business Analysis & Requirement Elicitation
• Risk & Compliance Domain Knowledge
• Process Improvement
• Communication & Presentation Skills

Nice to Have

• Experience with SecOps or Third-Party Risk Management
• Exposure to automation and workflow optimization within ServiceNow
• Understanding of regulatory environments across industries (BFSI, Healthcare, etc.)

• Strong Digital Data Operations Profile
• Mandatory (Experience 1) – Must have 6+ YOE in Marketing tech operation/digital operations
• Mandatory (Experience 2) - Must have 2+ YOE using Datadog for setup, real-time monitoring and implementation for web pages
• Mandatory ((Experience 3) – Must have experience in incident management processes, including defining SLAs and triaging incident for the marketing universe
• Mandatory (Experience 4) - Must have experience in Real User Monitoring (RUM) across all marketing pages to capture data on performance (page load times, web-vitals), user behavior (heatmaps, device types, geography), and experience quality
• Mandatory (Experience 5) - Must have experience in developing and maintaining dashboards (using PowerBI, Tableau, or similar tools) to visualize incident trends, SLA adherence, and usage metrics from both synthetic and real user monitoring.
• Mandatory Note: Avoid Candidates from Hyderabad (native)

Preferred

• Preferred (Skills 1) – Experience in creatig dashboards with tools like Power BI or Tableau or strong aptitude and willingness to learn these tools as part of the role.
• Preferred (Skills 2) – Experience Adobe Analytics
• Preferred (Skills 3) – ITIL Knowledge/Certification

• Strong core Java skills
• Experience of web development with spring MVC or 3+ years with Spring Boot micro services
• Excellent knowledge of Spring Framework (3 and above) and a clear understanding of dependency injection
• Good understanding of Hibernate/JPA and Object-relational mapping, including performance considerations
• Experience with build tools such as Maven, gradle
• Continuous Integration- Jenkins/Gitlab Cli
• Experience developing REST based web services
• Experience integrating systems using a wide variety of protocols like REST, SOAP, JSON and a number of others
• Proven ability to understand and troubleshoot large systems, drilling down to code level to identify the root cause of issues
• Source Code Management- Git, BitBucket, Subversion
• Experience with agile tools and methodologies (eg Scrum, Confluence, JIRA)
• Excellent communication skills- written & oral
• Must be able to work in a team environment with minimal supervision, comfort with collaboration, open communication and reaching across functional borders.
• Significant experience of agile development practices - TDD, BDD, automated builds, continuous integration, tooling to monitor code quality

1. Position – Full Stack Developer
2. Location – Saket, Delhi
3. Roles & Responsibilities
   1. Plan, review, analyze, design, code and implement simple to more complex internet and e-commerce applications using Microsoft development products (.net core, C#, Sql Server, Rest Api, etc.) and open standards products (JavaScript, Angular 6, etc.) for both traditional browsers and mobile devices.
   2. Ensure software meets all requirements of quality, security, modifiability, extensibility etc.
   3. Set up and maintain data structures and database environment.
   4. Ability to support and maintain existing systems that use a variety of .NET technologies.
   5. Provide technical expertise to resolve service impacting incidents and problems
   6. Collaborate with developers, designers, business team and tailor web solutions to their needs and requirements

1. Qualification
2. Bachelors/Master Degree in Computer Science or equivalent from reputed college like NIT/IIT/IIIT
3. 3 - 4 years of experience in both front and backend languages at a scaled B2C company.
4. Solid understanding of Web Development Process, A to Z.
5. Strong knowledge of .NET core, Application Security, Angular, ASP.NET, HTML5, JavaScript, Web Services.
6. Solid understanding of relational databases and SQL for implementing database driven, web-based applications
7. Flexibility, good time management skills, basic project management skills

About us

404 DM is a fast-growing data-driven creative solutions provider, with a portfolio of brands that include Myntra, Flipkart, and Wildcraft. Our team essentially stands for all things digital with an abundance of creativity. The focus lies in building - right from crafting compelling narratives that capture a brand's essence to the long-lasting relationships that are developed with each and every client, the agency believes that this is the driving force behind the work they do. 404 DM offers a wide variety of services in the digital sphere, including design, technology, media planning, and above all, creative strategizing that helps brands stand out amidst their contemporaries.

We are building this really cool product that will change the way brands do their marketing and acquire customers. We're looking for equally driven and highly skilled people to join us. We'd love to have a conversation with you and see if you and our team are the right fit for each other.

Roles and Responsibilities

• Defines site objectives by analyzing user requirements; envisioning system features and functionality.
• Designs and develops user interfaces to Internet/intranet applications by setting expectations and features priorities throughout the development life cycle; determining design methodologies and toolsets; completing programming using languages and software products; designing and conducting tests.
• Recommends system solutions by comparing advantages and disadvantages of custom development and purchase alternatives.
• Integrates applications by designing database architecture and server scripting; studying and establishing connectivity with network systems, search engines, and information servers.
• Completes applications development by coordinating requirements, schedules, and activities; contributing to team meetings; troubleshooting development and production problems across multiple environments and operating platforms.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Supports and develops web application developers by providing advice, coaching.
• SADs (Senior application Developer ) maintain the job duties of a supervisor as well as a lower-level application developer These duties can include regular consultations with the Team concerning software, creating new programs, and testing newly installed programs to verify functionality.
• The managerial side of being a leader can include writing reports on team progress and presenting those reports to upper executive committees, per Coding standards. SADs also make executive-level standards decisions for their department, ensure company policies are being followed and counsel employees as needed

Desired Candidate Profile

• Bachelor's or Master's degree in information technology or computer sciences. Combining full - time academics degree with certification in computer languages and software programs could be an added advantage.
• At least 5 to 8 years of experience as a leader with hands-on experience in programming languages such as Javascript, HTML, C++, PHP, Angular, Ajax, Rest Api, Node.Js, JQuery, MySQL, API Oath Integration, Shopify, Open Source app development, Social media Developer tool.

We are looking for a Java Developer with experience in building high-performing, scalable, enterprise-grade applications.

You will be part of a talented software team that works on mission-critical applications. Java developer roles and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.

Java developer responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems.

• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

• BS/MS degree in Computer Science, Engineering or a related subject
• Proven hands-on Software Development experience
• Proven working experience in Java development
• Hands on experience in designing and developing applications using Java EE platforms
• Object Oriented analysis and design using common design patterns.
• Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience in the Spring Framework
• Experience as a Sun Certified Java Developer
• Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC)
• Experience with test-driven development