ServiceNow HR Application Support

As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.

Key Responsibilities

Call Handling & Query Management

• Answer inbound calls on the dedicated support line with professionalism.

• Log and document customer/system queries accurately.

• Maintain structured records for tracking and reporting.

Basic System Support

• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.

• Guide the users through basic troubleshooting steps.

• Escalate unresolved or technical issues to the internal team.

Collaboration & Escalation

• Work closely with the internal support team to ensure timely resolutions.

• Communicate escalated issues with complete details for faster problem-solving.

• Follow up to ensure query closure and customer satisfaction.

Documentation & Reporting

• Maintain logs of queries and call outcomes for reference.

• Prepare simple reports on recurring issues and support trends.

• Share daily, weekly and monthly updates with the internal team.

Professional Communication

• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.

• Represent SmartWinnr’s brand values in every interaction.

About Us:

Plastic Granules India is a leading manufacturer, exporter, and supplier of high-quality plastic granules, including HDPE, LDPE, LLDPE, ABS, and PE granules. Established in 2015, we export to major international markets, including the UAE, the US, and the UK. We are committed to innovation, quality, and sustainable business practices.

Summary:

We are seeking a highly motivated and creative Digital Marketing Executive to join our team. The ideal candidate will be responsible for managing and optimizing our online presence, driving lead generation, and enhancing brand awareness in the global market. The role requires a deep understanding of SEO, social media marketing, email campaigns, and content strategy to help promote our products and services effectively.

Key Responsibilities:

• Develop and execute digital marketing strategies to promote Plastic Granules India's products globally.
• Manage SEO (Search Engine Optimization) to improve website rankings and organic traffic.
• Create and manage PPC (Pay-Per-Click) campaigns on Google, LinkedIn, and other platforms.
• Oversee social media accounts and create content that aligns with the brand's objectives.
• Monitor website analytics and campaign performance using tools like Google Analytics.
• Design and implement email marketing campaigns to engage with existing and potential customers.
• Collaborate with the design team to create visual content, including banners, graphics, and videos.
• Conduct market research to identify new trends and opportunities in the plastic granules industry.
• Optimize landing pages and user funnels to improve conversion rates.
• Stay up to date with the latest digital marketing trends and best practices.

If you are passionate about digital marketing and want to be a part of a growing industry, we encourage you to apply!

This person is required for a 9-months contract, will work with our client, one of the largest & most reputed Footwear brands in India while being on the payroll of Benchkart.

• Proficient in PL/SQL coding. Having hands-on experience in writing databases, triggers, functions, procedures, packages, dynamic SQL queries.

• Strong knowledge of Oracle Forms and Reports(D2K). Having experience in developing complex forms and reports for end-user applications.

• Knowledge of APEX & Unix Shell Scripting as an additional Skillset.

• Having knowledge of Performance tuning.

• Using standard methodologies, analyze functional and requirement documents to develop technical design specifications.

• Perform root cause analysis on production issues to Identify bottlenecks and bugs.

• 24X7 support is expected for critical production calls on an exceptional basis

• should play a role of an independent technical team member

• Ability to develop good technical designs with all the required considerations - scalability, performance, architecture.

• Maintain a high level of code quality, SDLC processes, and documentation and should possess good communication skills.

• Good Knowledge of code versioning tools and knowledge of Jira or similar ticketing tools.

• Strong analytical and problem-solving skills and should be able to estimate efforts for minor enhancements.

• Experience in working with the global team. Participate actively in conference calls and drive the discussions and meetings. Also, work closely with the cross-functional teams on various production issues and projects with the Capability to travel abroad (up to 25%)

• Other mandatory Skill sets: Oracle Apex, Basic database administration.

• Addon Skills: Oracle ORDS, Web services, AJAX/Advanced JavaScript experience, Oracle Cloud exposure (OCI, DBAAS)

• Experience building ReactNative apps
• Prior experience building scalable web and mobile web apps
• working in a super fast moving product startup
• Experience working with server side rendering, websockets etc

• Work on the most modern tech stack at the frontier of two of the hottest technology trends: Video and Mar-tech.
• Market leading compensation: salary plus equity
• Opportunity to work with tech's best talent spread across 5 continents: team mates come from the likes of InMobi, Walmart, Goldman Sachs, BCG.
• An incredible culture with a great blend of hustle, productivity and a ton of fun.
• Fully remote! Work from home, Goa, Europe- wherever you want to be.
• Potential opportunities to travel to the US

We are looking for a passionate and driven individual for a two month contract job at Truebase in our growth team. Truebase is an AI-based B2B sales acceleration platform that enables revenue teams to prospect faster & connect smarter. We are building the future of sales prospecting and we need your help in scaling some of our go-to-market activities. Check out our website at http://truebase.io">truebase.io and https://www.linkedin.com/company/truebase/">LinkedIn profile. 

Whom will you work with? 

You will work closely with the growth team running campaigns across multiple channels to take the product to market. 

In this role you will: 

• Support our cold email outreach efforts by prospecting leads on Truebase. 
• Research personalization points for leads that you prospect. 
• Manage sales CRM/outreach/automation tools like Mixmax, Pipedrive, LinkedIn Salesnavigator, DuxSoup etc. 

You should apply if you have: 

• Excellent research skills. 
• Great interpersonal skills. 
• Knowledge of working with sales/marketing software like Mixmax, Pipedrive, etc. 
• Worked with Google sheets and Excel. 
• Basic knowledge of B2B sales. 

Even better if you have: 

• Writing skills
• Experience writing cold emails. 
• Experience working with remote teams. 

As a Senior Tech Lead:

You will be part of a thought leadership team that will design and develop the leading cyber security solution that protects digital assets of corporations such as Apple & the US Federal Govt.  This solution used by global Fortune 100 corporations will be massively scalable to secure their Global networks

You will bring to the table:

Domain: Networking and Network Security

Primary Skills: Java, Spring & Hibernate

Secondary Skills: Any one of Python / Java Script / Angular JS / Shell / ANTLR / Groovy

Expertise        

-           Excellent skills & experience in Java, Spring & Hibernate

-           Minimum 2 years of Experience in Networking and Network Security domain

-           Any Scripting language - Python / Java Script / Angular JS / Shell / ANTLR / Groovy

-           Strong object-oriented design skills, data structures, algorithms, and design patterns.

-           Tools Pivotal / GitHub / Jenkins 

-           Good to have Database design and management experience.

What you will do…

-           You will be hands on, writing high quality code and ensuring on-time delivery.

-           Provide guidance on software design, architecture, and interface choices.

-           Design highly scalable, reliable, secure and fault tolerant systems with minimal guidance.

-           Mentor engineers on design, coding, and troubleshooting.

-           Analyse requirements, problems and solve them with the best solution.

-           Create platforms, reusable libraries, and utilities wherever applicable.

-           Work in cross-functional team, collaborating with peers during entire SDLC.

-           Work as part of a team to solve complex technical problems.

-           Support customer queries, escalations, to keep high customer satisfaction.

About Benison

Benison Tech is a niche technology company that has been appointed by Intel, Broadcom, CISCO, Checkpoint, and Marvell to collaboratively spearhead the next generation Network Security, 5G and Wireless technologies. We help our mutual customers get to market faster by applying our core technical brilliance in solving complex engineering problems.

We work with the world leading technology companies in the latest bleeding edge technologies from 5G enablement to real-time ML based network security systems.

Our interview process isn’t easy, but necessary to ensure that we are a fit for each other. You will be working in a dynamic fast paced environment on cutting edge technologies, so roll up your sleeves and get ready for the challenge. We need people who are drawn to technology challenges rather than work in a plush corporate role.

You are a fit for Benison if

1. You want to work in the technologies of the future… Network Security, Cloud technologies, 5G and WiFi6.
2. You have a deep-rooted desire to learn new technologies.
3. You are driven by the passion of solving complex problems.
4. You want to work with some of the best minds in the industry