Client Account Service Manager

Auditor – Management Systems (ISO Standards)

Location: Ahmedabad ( Hybrid)

Employment Type: Full-Time

🔎 About the Role

We are hiring a skilled Management System Auditor to conduct ISO audits, deliver high-quality assessment outcomes, and support certification activities. The ideal candidate must have hands-on experience in ISO 9001, 14001, 45001, 27001, 22000, 50001 or other standards, along with strong reporting and client-handling skills.

This role involves extensive travel, interaction with diverse industries, and strict adherence to ISO/IEC 17021-1 and ISO 19011 guidelines.

🧩 Key Responsibilities

• Plan, prepare, and execute Stage 1, Stage 2, Surveillance, Recertification, Transfer & Special Audits.
• Review client documentation, audit scope, and previous audit history.
• Evaluate compliance with applicable ISO standards using process approach, risk-based thinking & sampling techniques.
• Conduct opening & closing meetings and prepare accurate audit reports.
• Record findings, non-conformities, observations, and improvement opportunities.
• Ensure professional client interaction across Quality, EHS, IT, HR & Operations teams.
• Maintain impartiality, confidentiality, and compliance with accreditation guidelines.
• Participate in calibration, witness audits, and competency upgrades.
• Identify business opportunities and refer potential clients during audits.
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🎓 Qualifications

• Bachelor’s degree in Engineering, Science, IT, or Environmental Science.
• CQI/IRCA Certified Lead Auditor in at least one standard (Mandatory/Preferred).
• Minimum 5 years industry/auditing experience.
• Experience conducting minimum 15–20 third-party audits (preferred).
• Exposure to sectors such as manufacturing, IT, pharma, infrastructure, services (added advantage).
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💼 Skills & Competencies

• Strong knowledge of ISO standards & audit techniques.
• Familiar with ISO 19011 principles.
• Excellent communication, report writing & analytical skills.
• Ability to manage audits across multiple locations.
• High level of integrity, professionalism, and client orientation.
• Proficiency in MS Office.

📈 Key Performance Indicators (KPIs)

• Number of audits completed within timeline & quality standards.
• Accuracy and clarity of audit reports.
• Client satisfaction scores and feedback.
• Lead sharing & business development support.
• Compliance with accreditation and internal review requirements.
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✈️ Travel Requirement

• Willingness to travel 60–80% across India and overseas for on-site audits.
• Flexibility for hybrid (on-site + remote) audits.

 Key Responsibilities

• Assist in the installation, configuration, and maintenance of network hardware and software.
• Support and troubleshoot LAN/WAN networks, routers, switches, and firewalls.
• Monitor network performance and ensure system availability and reliability.
• Collaborate with senior engineers to implement network solutions and upgrades.
• Maintain documentation of network configurations, diagrams, and procedures.
• Provide first-level support for network-related incidents and service requests.
• Assist in performing network security assessments and implementing best practices.
• Participate in network capacity planning and performance tuning.
• Support network-related aspects of IT projects and deployments.

       Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Certification: Valid CCNA (Cisco Certified Network Associate) is mandatory.
• Experience: 2-4 years of experience in network administration or support roles.
• Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, routing and switching.
• Familiarity with Cisco IOS and command-line interface (CLI).
• Basic understanding of network security concepts and firewalls.
• Excellent troubleshooting and analytical skills.

Candidates must be from a publication/media background.

Team management experience is required.

Candidate must have worked on high-traffic websites.

Proficiency in using top industry SEO tools is a must. ( including Google Search Console, Screaming Frog, Botify, and Ahrefs. ).

Must have experience in doing regular website technical audits.

Strong knowledge of Schema.org, HTML, CSS, JavaScript, HTTP status codes, and web standards is required.

What You’ll Be Doing:

● Own the architecture and roadmap for scalable, secure, and high-quality data pipelines

and platforms.

● Lead and mentor a team of data engineers while establishing engineering best practices,

coding standards, and governance models.

● Design and implement high-performance ETL/ELT pipelines using modern Big Data

technologies for diverse internal and external data sources.

● Drive modernization initiatives including re-architecting legacy systems to support

next-generation data products, ML workloads, and analytics use cases.

● Partner with Product, Engineering, and Business teams to translate requirements into

robust technical solutions that align with organizational priorities.

● Champion data quality, monitoring, metadata management, and observability across the

ecosystem.

● Lead initiatives to improve cost efficiency, data delivery SLAs, automation, and

infrastructure scalability.

● Provide technical leadership on data modeling, orchestration, CI/CD for data workflows,

and cloud-based architecture improvements.

Qualifications:

● Bachelor's degree in Engineering, Computer Science, or relevant field.

● 8+ years of relevant and recent experience in a Data Engineer role.

● 5+ years recent experience with Apache Spark and solid understanding of the

fundamentals.

● Deep understanding of Big Data concepts and distributed systems.

● Demonstrated ability to design, review, and optimize scalable data architectures across

ingestion.

● Strong coding skills with Scala, Python and the ability to quickly switch between them with

ease.

● Advanced working SQL knowledge and experience working with a variety of relational

databases such as Postgres and/or MySQL.

● Cloud Experience with DataBricks.

● Strong understanding of Delta Lake architecture and working with Parquet, JSON, CSV,

and similar formats.

● Experience establishing and enforcing data engineering best practices, including CI/CD

for data, orchestration and automation, and metadata management.

● Comfortable working in an Agile environment

● Machine Learning knowledge is a plus.

● Demonstrated ability to operate independently, take ownership of deliverables, and lead

technical decisions.

● Excellent written and verbal communication skills in English.

● Experience supporting and working with cross-functional teams in a dynamic

environment.

REPORTING: This position will report to Sr. Technical Manager or Director of Engineering as

assigned by Management.

EMPLOYMENT TYPE: Full-Time, Permanent

SHIFT TIMINGS: 10:00 AM - 07:00 PM IST

Key Responsibilities

1. Advance Licence & DGFT Compliance

 Apply, monitor, and close Advance Authorisations, EPCG, and LUT

Bonds.

 Maintain up-to-date records for Customs, DGFT, and Bank obligations.

 Ensure timely submission of documents for licence redemption and

audits.

2. Purchase & Imports

 Handle procurement of APIs, intermediates, chemicals, solvents, and lab

materials (domestic & international).

 Evaluate vendors, negotiate contracts, and ensure cost-effective

sourcing.

 Prepare import documentation (Bill of Entry, CHA coordination, landing

cost analysis).

 Maintain vendor database and track supplier performance.

3. Export Documentation & Coordination

 Prepare and verify export documents: Invoices, Packing Lists, Shipping

Bills, RODTEP, Drawback claims, BRCs, and COO.

 Coordinate with CHA, freight forwarders, banks, and customers to ensure

smooth export operations.

 Follow up with customers for documents, payments, and compliance

requirements.

 Maintain statutory export records for audits and government

submissions.

Qualifications & Experience

 Graduate / Postgraduate in Commerce / Science / Management.

 Diploma / Certification in Export-Import Management or International

Tradepreferred.

 8–10 years of experience in API / Chemical / Pharma industry with hands-

on exposure to DGFT, Customs, Purchase, and Export Documentation.

 Strong working knowledge of ERP/SAP, MS Office, DGFT/ICEGATE, and

banking documentation portals.

Skills & Competencies

 In-depth understanding of export-import regulations, pharma compliance,

and customs laws.

 Excellent negotiation and supplier management skills.

 Strong attention to detail in documentation and reporting.

 Good interpersonal skills for cross-department coordination.

 Ability to work independently and manage multiple responsibilities.

Why Join Us

 Opportunity to work in a globally recognized pharma company with 45+

years of excellence.

 Exposure to international markets, licensing, and regulatory compliance.

 Role with high responsibility and independence.

Job responsibility The Lead Developer contributes, to create a customer’s solution, in the building phase of the software development lifecycle. The Software Engineer is responsible for performing the detailed design of application and technical architecture components and classes in accordance to the specification provided by the Solution Architect, for coding of SW components, and for the early testing phases (component testing), and system testing support

Hands on experience in Java, Python, scripting
- Design, implement, deploy and support web-based applications and web services using server technologies stacks that include Java, MySQL
- Experience in Java/J2EE using web frameworks Play or Spring boot, REST API Development and ORM (JPA, Hibernate eBean etc.)
- In depth knowledge of Design patterns and Data structures
- Databases - MySQL, Oracle, SQL
- Solid understanding of concepts like Web Services, SOA, REST APIs, Message Queue, Caching, Distributed/Scalable Architecture
- Secure application development best practices, such as OWASP
- Document and maintain all design documents and involve in review process.
- Experienced problem solving and debugging skills.
- Good verbal and written communication and interpersonal skills
- Experience in Agile methodology is added advantage
- Knowledge of Cloud Knowledge /Azure
- Must know about Unix knowledge
- experience in Elastic search

Job Summary:

We are looking for a senior designer to join our marketing team. S/he will be responsible for both online and offline design collateral, and position TraceX as a cutting edge technology brand. As a senior designer, your major goal would be to own the user experience across TraceXs' digital presence, while also understanding the creative briefs given by various teams to bring them to life

Responsibilities:

• Own TraceX’s design and style guide, color palette and typography guidelines
• Collaborating both within the team and cross-functionally across the organization for a broad variety of marketing initiatives
• Understanding which creatives worked the best for campaigns so that these successes can be replicated in future initiatives
• Ensuring UI/UX consistency across the landing pages and website pages while making them responsive and also building reusable components
• Work with the performance marketing team to develop testing and optimisation plans to further improve designs
• Setting up new processes to ensure brand consistency and timely delivery of collaterals from the creative team
• Develop creative programs and design concepts that meet the business objectives of the organisation and that advance our brand and proposition strategy
• Help your team create and conceptualize Ad creatives considering campaign goals for social media and campaigns across different channels like - Google, Linkedin, Facebook, Instagram, etc.
• Conceptualize & create all (online+offline) marketing collaterals like company presentations, product portfolios, case studies, whitepapers, standees, backdrop banners, booklets, etc.
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Required Skills and Experience:

• 3-4 years of graphic design experience and well versed with tools like Adobe Photoshop, After Effects, Illustrator. Using tools like Sketch, Figma and Invision for landing page wireframes and prototyping.
• Creative with an attention to detail. Needs to understand the context of where the designs will be used. Needs to have a deep understanding of visual design standards, typography, iconography, illustration and colors.
• A track record of shipping great design, and an understanding of what details matters at each stage of the sales cycle (Discovery, Awareness, Consideration, Purchase).
• Committed to deadlines and must be able to handle performance under pressure
• Must have a good knowledge of available technology, user interactions, current industry trends, and design best practices.

• Building marketing programs to support specific marketing objectives across different channels and segments in support of the overall strategic marketing plan.
• Working with marketing agency partners to plan and execute digital app acquisition campaigns on channels like Google, Facebook and other digital platforms.
• Measuring and reporting performance of all digital marketing campaigns, and assessing against goals (ROI and KPIs).
• Leading the execution of marketing programs from start to finish, driving collaboration with the stakeholders and leveraging the right internal processes and team players.
• Making analytics and data-driven decisions to optimize acquisition & retention strategy (funnel improvement, In-app engagement, ROAS, LTV etc.).
• Providing complete performance reporting and analysis on all mobile marketing campaigns and taking relevant action on insights gained.
• Taking KRAs and brand objective ownership and commitment to meets goals and targets on a regular basis.
• Collaborating with the BD/ Sales teams to plan and execute various marketing initiatives such as events, SMS campaigns, sales training, partner collaboration etc.
• Working with cross-functional team (Product, Support, Sales) to establish growth strategies to support app growth and user acquisition targets.

• Experience in App Marketing in B2B domain is preferred.
• Minimum 4-7 years of professional experience in similar/relevant roles.
• Prior experience in performance marketing / digital marketing / growth role is a plus.
• Masters/MBA is preferred but not required.
• Familiarity with - Google Playstore/Console, Firebase/Branch/MixPanel, Appsflyer/TUNE etc.
• Proven track record of delivering user acquisition growth, retention, and optimization across key mobile metrics is a plus.
• Strong analytical skills: bias toward decision making based on data, and good proficiency with Excel and using it to configure, analyze, and present data.
• Ability to think and react in a high-energy, fast-paced environment.
• Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines.

• React Js
• React - Redux
• redux - Thunk middleware
• Tailwind CSS / Saas
• HTML & CSS