Client Account Service Manager

Strong Engineering Manager / Lead Profiles

Mandatory (Experience 1) - Must have 8+ years of overall Software Engineering/Development experience

Mandatory (Experience 2) - Must have 3+ years of experience as Engineering Manager / Team Lead role, with ownership of technical direction, delivery, and people management

Mandatory (Experience 3) - Must have hands-on Backend development experience using Python or Java, with frameworks such as FastAPI / Django / Spring / Express (Node.js)

Mandatory (Experience 4) - Must have Frontend development exposure using ReactJS, JavaScript, HTML, CSS

Mandatory (Experience 5) - Must have experience designing and building APIs, services, and integrations, including system design, PR reviews, and architectural decision-making.

Mandatory (Experience 6) - Must have experience leading engineers end-to-end – mentoring, code reviews, execution planning, and improving team productivity/quality

Mandatory (Company) - Must be from Product Companies / Startups (early to growth stage), B2B SaaS + Fintech industry is highly preferred

Mandatory (Note) - This role will be 80% team management and 20% IC (hands on coding required)

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Job Description:

We are hiring Customer Success Associates. The role involves handling customer queries efficiently and providing accurate information while ensuring a positive customer experience.

Key Responsibilities:

• Handle inbound/outbound customer queries professionally
• Provide timely and effective resolutions to customer concerns
• Maintain clear and accurate communication with customers

Eligibility Criteria:

• Qualification: Graduation mandatory
• Skills: Excellent verbal and written communication skills in English and Hindi

Shift & Working Days:

• 24/7 Rotational Shifts
• 6 Days working, 1 Weekly Off

REQUIRED SKILLS

● Strong Portfolio: Demonstrated design skills across both print and digital

medium with a robust portfolio showcasing your work.

● Proficiency in Design Tools: Expertise in Adobe Creative Suite (Photoshop,

Illustrator, InDesign) and other relevant design software.

● Design Leadership: Ability to guide the overall design effort and ensure

consistency across all projects.

● Attention to Detail: A keen eye for detail with a deep understanding of

typography, color theory, and layout design.

● Project Management: Experience in leading design projects from concept to

completion.

● Collaboration Skills: Ability to work effectively with cross-functional teams

and communicate ideas clearly.

● Trend Awareness: Passion for staying current with the latest design trends

and tools.

What do we look for?

The objective of Lead Conversion Specialist focuses on turning potential leads into actual customers through outbound calls.

Responsibilities and Duties :

1. Overall responsible for the lead conversion

2. Achieving 100% target in conversion

3. Convert the lead into conversion through outbound calls

4. Ensuring the customer slots are booked as per their request

5. Proactively handle any objections or issues that arise during the conversion process to facilitate a smooth transition.

6. Explaining the process of installation if asked by customer

Whom do we look for?

1. Effective time management skills to handle a high volume of outbound calls and follow- ups efficiently.

2. Experience working collaboratively with other teams to address the customer needs and improve the service.

3. Demonstrate strong abilities in both verbal communication and active listening.

4. Mandatory fluency in English and Hindi. Knowledge of any south Indian Language is considered as an added advantage.

5. Being a individual role player.

6. Willingness to work varying days and shifts as required.

About ReadyAssist: ReadyAssist is an AutoTech startup trying to solve the problems in roadside emergency assistance, solving the growing demand for onspot and doorstep service due to the faster adaptation of alternative fuel and enable infrastructures; all these through our robust business process, Deep tech and optimization in ground ops. ReadyAssist is also working on the idea of bringing clean Tech closer to customers through its special EV initiative called GRID, thus joining the global vision of bringing down the carbon emissions to zero. For more details about us: www.readyassist.in

We are a digital transformation boutique with an elite group of software scientists. Our passion is to develop highly modular systems that scale seamlessly. We develop enterprise solutions involving data engineering, system integration, enterprise search & and analytics. Our clients like us for getting to the crux of the business problems and coming up with futuristic solution approaches with our design thinking.

Job description

Brevitaz Systems is looking for Java developers with deep knowledge of the Java ecosystem. We are looking for self-motivated engineers who are excited about building high-quality and high-performance software backends.

Here is what you will be doing on your journey with us.

What we offer

• Open, positive, and learning culture surrounded by helpful colleagues with a growth mindset
• Work with client teams consisting of decades of experience in various technologies & domains
• Best-in-industry salary standards
• 5 days work week
• Family health insurance cover
• No-politics and values-driven culture
• Occasional WorkFromHome even in non-COVID19 times
• Contribute to large-scale products used by Fortune 100 companies
• Opportunity to work on highly distributed systems

Must have

• Proactive and inherent nature of working with ownership
• Ability to understand and explain requirements clearly, and ask necessary questions to remove any ambiguity
• Strong core Java & OOP fundamentals
• Excellent communication skills
• Experience with complex SQLs and stored procedures (MySQL/Postgres/Oracle)
• Experience in taking decisions on high-level designs in distributed cloud backend systems
• Experience in working with one of the web frameworks (SpringBoot/Struts2)
• Experience in working with one ORM technology (JPA/Hibernate)
• Debugging & troubleshooting skills
• Ability to coach & mentor colleagues effectively

Roles and Responsibilities

• Actively participate in client calls for requirement grooming and designing
• Participate in design discussions with fellow team members and client
• Present groomed tickets and designs to team members for design discussion
• Performance optimization of existing use cases by understanding code, architecture, database design, and stored procedures
• Developing Java code, SQL, and stored procedures for new features and enhancements
• Ensure best practices of code reviews and defect-free deliveries
• Research new tools & technologies required for the project

Join hands with us to build intuitive products for our valued clients!

Hiring for Full stack Developer for a reputed Company at Ecospace, Rajarhat

Skills required:

React JS, Node JS, Angular must have

Python is an added advantage

Experience: 2 to 5 yrs

Working Days: 5 days working with Rotational Off

Salary - 30k to 70k as per the experience

This is a Work from Office Job

Lead Software Engineer - Backend

It is evolving the way people discover the world by connecting them with exceptional experiences in their city at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network, and world-class operations to solve a huge basic human problem: how do we have a good time?

We’re growing rapidly with over $200M in annualized sales, 150,000 monthly transactions and profitable unit economics. We are backed by some of the finest investors in Silicon Valley & India. 

We like to solve real-world problems in the simplest, most elegant manner possible. We’re looking for a QA Lead with the ability and passion for building solutions to people-centered problems that are created at the intersection of human behavior and technology. You should also be capable of building and mentoring a fast-growing passionate, young, and talented team. We love folks who have a sense of humor and know how to have fun.Dream, build and iterate. That's our mantra. Because good just isn't good enough.

👩‍💻 The Role

• Full responsibility of designing and building core modules on the application and infrastructure layer.
• Lead a fast-growing team of young, passionate, talented and fun loving superstars.
• Solve challenging architectural and design problems.
• Get your hands dirty with clustering, replication, databases, build systems and infrastructure automation etc.
• Be responsible for building concurrent, performant and scalable services which will power the entire Headout ecosystem.
• Build and contribute to open-source libraries and components.

🌟 Our Dream Engineer

• A penchant for learning and building with new technologies and frameworks.
• You love working with people and have worked in a lead position in the past.
• A knack for writing the most performance optimized code along with it being modular and scalable.
• No challenge is too big to solve; love thinking product and excited to ideate & build stuff all by yourself.
• You're interested in being an early employee at a growing company, with the influence and responsibility that entails.
• You have broad and deep knowledge across a variety of contemporary technologies.

💝 We like

• Strong CS fundamentals, good working knowledge of classic algorithms and data structures.
• 2+years experience developing server-side technologies using any language or framework.
• Excellent communication, collaboration and people management skills.
• Experience working with Spring, Relational Databases, Concurrent Programming, NoSQL flavors, AWS.
• Experience designing scalable, fault-tolerant systems and databases.
• Experience with setting setting up systems and infrastructure.
• Solid understanding of how the web works and its underlying communication protocols.
• People who can't live without solving that algorithm problem that they just stumbled upon.
• People who will give up anything to squeeze in that last bit-level performance.
• Anything else than can surprise us.
• Nice to Haves: An interest in travel, local experiences & hospitality.

Minimum Qualifications:

• MS or BS in Computer Science or a related subject.
• At least five (5+) years of web application testing and automation experience.
• Taking complete ownership of product testing efforts.
• Proficiency in Java/ Python or any other Object-Oriented Language.
• Experience of Selenium & WebServices or REST API testing or backend testing
• Ability to design and develop test automation frameworks from scratch
• Experience in CI/ CD setup preferably with Jenkin
• Good analytical and problem-solving skills
• Expert in methodically developing use-cases-
• Expert at writing automation test cases using Selenium.
• Expert at testing the web application for both functionality and performance.
• Understands what world-class quality for SAAS Products 
• Expert at communicating the QA results with the engineering teams
• Expert at increasing visibility for blocker/critical issues.

Kruzr is building a virtual assistant to help drivers be safe on roads. We help drivers manage distractions in a safe manner, drive in a safe speed range, and avoid drowsy driving and accident prone zones. Our platform also provides deep insights into driver behaviour for better understanding and modelling of risk.

We provide our technology as a platform to motor insurance companies, and now expanding into fleets and ride sharing, to help them reduce accidents and get better visibility of their risk exposure.

We are looking for a product manager to own and manage the product, based out of our Bangalore location.

The key responsibilities we are looking for are:

1. Identifying consumer (drivers) and client (insurance and other partners) and inculcate that into our product roadmap
2. Work with the engineering leads to translate the product roadmap into technical specs
3. Work with the business team to define the product strategy and build and own the product roadmap
4. Define the product metrics and lead a team of product analysts to continuously evolve each feature for maximum customer adoption and growth.
5. Maintain a prioritised backlog and execute efficiently to deliver a great experience for customers
6. Gather feedback from customers and clients to continuously improve the product features.
7. Manage product release cycles

The key traits we are looking for are:

1. You should have the technical knowledge to understand how products are built and have a keen eye for product design and user experience.
2. You should be a master communicator to help the dev team understand the details of the product and ensure the product or feature shipped is as designed and envisioned.
3. You should be diligent and disciplined in your approach.

You must have:

1. 3+ years of product management at a software or mobile technology company
2. Demonstrated success in delivering compelling products in a fast-growing, dynamic environment
3. Strong business acumen, are customer focused, and results-oriented
4. Experience crafting easy to use, delightful user interfaces