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Client Account Service Manager
Client Account Service Manager
FIGMD's logo

Client Account Service Manager

Amit Mulay's profile picture
Posted by Amit Mulay
10 - 15 yrs
₹9L - ₹13L / yr
Pune
Skills
ITIL
Systems Development Life Cycle (SDLC)
KPO
Roles and Responsibilities: ➢ Handle the L1 team of 60-100 members with Clinical and technical capabilities supporting US clients ➢ Manage the work stack assigned to the team with the help of Team Leads ensuring tasks are delivered in timely manner with accuracy ➢ Act as a Mentor to the leads and team members as appropriate ➢ Ensure effective governance and tracking mechanism in place to manage the team ➢ Perform activities for Practice on-boarding as per the agreed time lines ➢ Ensure team adheres to HIPPA or any other security/US Health care regulations ➢ Ensure all incident tickets are kept updated at regular intervals ➢ Highlight/Escalate any tasks stuck due to dependencies from other teams (internal/external) ➢ Timely and accurate update of timesheet ➢ Documentation and analysis of current and future processes
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About FIGMD

Founded :
2010
Type :
Services
Size
Stage :
Bootstrapped

About

FIGmd offers software products and services that help healthcare organizations measure and improve clinical quality. FIGmd is a leading clinical data registry solutions and management services provider, operating many of the largest medical society registries in the United States Of America . With several years of experience, FIGmd has pioneered the technology behind seamless, automated, high fidelity data abstraction from EHRs, PM systems and other components of Health IT systems to feed into the clinical data registries.
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