Client Account Service Manager

Job Description for Voice Process Executive

Job Profile: Voice Process Executive

Position: Customer Support Voice Process

Location: Bengaluru, KA

Job Mode: Work from Office

Notice Period: Immediate Joiners Preferred

Job Description

We are hiring enthusiastic and customer-focused Voice Process Executives for leading brands. The ideal candidates should have excellent communication skills, the ability to handle inbound and outbound calls professionally, and a customer service-oriented mindset. Candidates with prior BPO or customer interaction experience will be preferred.

Job Responsibilities

• Handle customer calls (inbound and/or outbound) efficiently and professionally.
• Understand customer queries, provide accurate information, and resolve issues.
• Work in rotational shifts with weekly offs as per process requirements.

Eligibility Criteria

• Experience: Open to both freshers and experienced candidates.
• Language Skills: Must be fluent in English; fluency in Hindi is an added advantage.
• Work Schedule:

5 days a week in International Process

6 days a week in Domestic Process, with rotational or fixed shifts depending on the assignment; rotational week offs may apply.

• Cab Facility: Two-way cab available for candidates within a 25 km radius of the office (where applicable).

Salary Range:

• Freshers – ₹25,000–₹26,000 CTC (₹20,000–₹21,000 take-home).
• Experienced – ₹26,000–₹30,000 CTC (₹21,000–₹25,000 take-home).

• Providing technology leadership, vision, and passion to the product team.
• Working closely with the product management team and engineering team to transform customer needs into product engineering architecture and initiatives.
• Responsible for defining and implementing solid product engineering best practices and processes to guarantee results for product delivery.
• Take ownership and drive technology initiatives in the organization.
• Manage the product architecture design and reviews, review platform test automation, and DevOps Practises.
• Recruiting and mentoring a team of world-class developers.
• Provide the Delivery and Support teams with technical advice and support.

• Should have a strong technical background in product development and the complete software development life cycle.
• Coding skills are mandatory and we’re looking for someone who is technology agnostic and can jump in where needed. Our current tech stack scales across various technologies and platforms: JAVA, Ionic/Angular, IOS, Android, PHP and Python among others.

• Flexible, adaptable to the challenging pace of identifying and adopting new technologies.
• Have a strong sense of ownership and motivation to make our product successful.

• Result-oriented with a strong sense of drive and driven technology initiatives in previous jobs.

• Must have experience in building teams, identifying and mentoring talent, and working on architecting and building large-scale products.
• Must have an excellent understanding of the current web and mobile app technology landscape.
• The ideal candidate should have 12+ years of experience in software engineering with at least 8-10 years in product development. 
• Last position as an technical owner of a product engineering team with at least 15 people.
• A Bachelor’s degree or better, preferably in Computer Engineering, from a reputed college/university.
• Excellent verbal and written communication skills.

Vice President (Product Management) - Y Combinator backed Shopify-like platform

About Merito :-

- We are working with the mission to change the way hiring is done.

- The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.

About Our Client :

- Our client is headquartered in California and Y Combinator backed Shopify-like platform for creators & knowledge professionals (coaches, instructors, experts, artists etc.) to launch, manage and grow their business online.

- Founded by IIT/ IIM/ BITS/ Yale/ BCG Alumni and 3X Entrepreneurs, they are well funded and backed by top Indian VC firms along with start-up veterans like Kunal Shah (CRED). The company is founded by alumni from top IITs, IIMs, BITS, Yale including ex-entrepreneurs and from firms such as BCG, Hike, Dunzo and P&G.

- Since the launch of its first version in December 2020 they have grown 25X. Creators have earned more than $1 Million since launch through the platform.

- We have just closed our series A (yet to announce) and are looking to build out our leadership team across functions.

Job Description :-

Here we're shaping the future of the creator economy to realize our dream of creating a world with no boring jobs.

We are looking for an experienced Vice President, Product Management to lead and own our Product strategy and execution to drive our business goals. As our VP, Product, you will lead the product management team to determine priorities across PODs, develop the product roadmap, and lead its execution, in partnership with our Product Development, Engineering, Sales and Marketing teams.

Our work environment is fast-paced, with a collaborative atmosphere. We are passionate about delivering innovations that empower Creators to become Entrepreneurs and realize their full potential. We are looking for a Product leader to bring in and instill a philosophy for how we work and deliver world-class products.

Our Product Management team's core mission is to delight customers resulting in Product Led Growth. We obsessively seek to understand customers' perspectives, have a bias toward data-driven action, and can break down complex problems into steps that drive product roadmaps. Product managers also serve as product owners, leading product teams and driving cross-functional collaboration on a day-to-day basis.

We value the following traits in our product management leaders:

- Stewards: We put the needs of our customers and our business ahead of our own egos

- Leaders: We lead by example, inspiring and motivating those around us

- Hi-Lo: We are both strategic and hands-on, detail-oriented when necessary.

- Generalists: We are equally comfortable working on all parts of the product stack

- Evidence-driven: We base our ideas on data and measure the results of those ideas.

- Resource-aware: We are resource-efficient in everything we do.

Responsibilities :-

- Lead and evangelize as we execute on our product vision and product strategy across the company

- Set up processes that ensure smooth coordination between the Product team with other teams

- Drive growth product initiatives to existing services

- Review business and product results regularly with leadership, suggesting changes to the business or product plans.

- Manage, motivate, coach, and develop a team of product managers.

- Coordinate roadmaps across teams

- Manage requirement and design reviews

- Collaborate with cross-functional peers to solve complex problems.

Requirements :-

- Passion and alignment with our core vision of A world with no boring jobs

- 3+ years product management experience, ideally with previous VP-level responsibilities

- Work history in both core product development (e.g. product/market fit) and growth product initiatives (e.g. SEO, funnel optimization)

- Consumer SaaS product experience as well as experience in one of the following areas: E- Commerce and E-Learning, digital content and community.

- Experience with SEO, growth product execution, content strategy development

Job description

Experience: 1 year to 5 years

Pay Pack: for junior Developer will range from 1.2 to 2.15 Lacs

For Sr. Developer: 2.15 Lacs 5 Lacs

Although salary is not a constraint for a deserving candidate.

We are looking for 1.5 yrs+ experienced candidates proficient in PHP/ MySQL to develop Websites and web applications. The desired candidate would be involved in the full software/ website development life cycle starting from requirement analysis to testing. The candidate should be able to work in a team or should be able to handle projects independently.

Job Responsibilities: -

Hands-on experience in Core PHP along with working exposure in XHTML, HTML 5, JavaScript, CSS, Ajax, jQuery, bootstrap, APIs, Laravel.

PHP Scripting with MVC architecture Frameworks like Codeingnator and Laravel.

Should take responsibility to develop a website and Web-Based Application using Open Source systems.

Knowledge of Linux, Web application development, Quality software development.

Optimizing MySQL Queries and databases to improve the performance.

Excellent conceptual, analytical, and programming skills.Knowledge of Object-Oriented Programming (OOPS) concepts with Smarty and AJAX.

Should be well versed with OS: Linux/ UNIX, Windows (LAMP and WAMP)
Good experience in Relational Database Management Systems, Database design, Normalization.

Preference will be given if you hold working knowledge with Open Source like WordPress, Shopify, and other open-source eCommerce systems.

Good communication skills (spoken/written) will be a plus. Must be technically and logically strong.

Qualifications: BE/ B. Tech/ M. Tech/ MCA/ MCS/ MCM
Job Type: Full-time

Job Role : Associate Manager (Database Development)

Key Responsibilities:

• Optimizing performances of many stored procedures, SQL queries to deliver big amounts of data under a few seconds.
• Designing and developing numerous complex queries, views, functions, and stored procedures
• to work seamlessly with the Application/Development team’s data needs.
• Responsible for providing solutions to all data related needs to support existing and new
• applications.
• Creating scalable structures to cater to large user bases and manage high workloads
• Responsible in every step from the beginning stages of the projects from requirement gathering to implementation and maintenance.
• Developing custom stored procedures and packages to support new enhancement needs.
• Working with multiple teams to design, develop and deliver early warning systems.
• Reviewing query performance and optimizing code
• Writing queries used for front-end applications
• Designing and coding database tables to store the application data
• Data modelling to visualize database structure
• Working with application developers to create optimized queries
• Maintaining database performance by troubleshooting problems.
• Accomplishing platform upgrades and improvements by supervising system programming.
• Securing database by developing policies, procedures, and controls.
• Designing and managing deep statistical systems.

Desired Skills and Experience  :

• 7+ years of experience in database development
• Minimum 4+ years of experience in PostgreSQL is a must
• Experience and in-depth knowledge in PL/SQL
• Ability to come up with multiple possible ways of solving a problem and deciding on the most optimal approach for implementation that suits the work case the most
• Have knowledge of Database Administration and have the ability and experience of using the CLI tools for administration
• Experience in Big Data technologies is an added advantage
• Secondary platforms: MS SQL 2005/2008, Oracle, MySQL
• Ability to take ownership of tasks and flexibility to work individually or in team
• Ability to communicate with teams and clients across time zones and global regions
• Good communication and self-motivated
• Should have the ability to work under pressure
• Knowledge of NoSQL and Cloud Architecture will be an advantage

About the Role:

Are you a talented & enthusiastic Android development expert with a love for mobile based technology and Open-Source communities? Would you like to work on a project with large social impact? Are you experienced with Databases on Android, creating developer APIs and complete Android applications? Are you comfortable leading a small team and interacting with stakeholders from customers and outside stakeholders? Then we would like to hear from you!

Key Responsibilities:

• Take part in the development and enhancement of an Open-Source SDK
• Be both an individual contributor with hands-on development responsibility, as well as a mentor and lead for a small developer team
• Contribute to the Open-Source community interaction, including participation in the discussion forums
• Review code contributions, review pull requests
• Create and maintain the documentation for the SDK
• Design and development a usable and functional Android reference app
• Hands-on Android development, including feature development, troubleshooting, debugging, problem solving and bug fixing
• Design and run your own unit test cases, integration test cases and test automation
• Analyze new requirements, investigate feasibility, suggest implementation options and estimate efforts timeline, dependencies and risks
• Collaborate closely with other development team members, including some being located at other parts of the world

Required Skills:

• 9+ years of experience in the software development industry
• 5+ years of experience in Android development
• 5+ years of experience in Java and/or Kotlin, with strong programming and software engineering skills
• Good understanding of Android related programming patterns and OS facilities, including activities, fragments, views, lifecycles and UI components
• Experience with SQLite database development
• Excellent communication skills, especially written
• Experience in creating software architecture and design document, as well as externally-focused technical documentations
• Readiness to work in a global team with contributors from different backgrounds, skills and locations
• Experience in leading small technical teams
• Bachelor’s degree in Software/Computer Engineering, Computer Science or related field, or comparable relevant experience

Preferred Bonus Skills:

• Experience in Design and Implementation of RESTful APIs
• Experience in Database design and implementation
• High proficiency in Kotlin, including multi-threading and synchronization (Kotlin coroutines)
• Experience in Open-Source development
• GitHub experience (Continuous Integration, GitHub routines)
• Real-life experience with mainstream commercial-grade mobile apps used by a broad user base (please provide links to app listings)
• Experience with Jetpack libraries (fragment library, recycler view)
• Familiarity with Java 8 libraries such as Java Time
• Hands-on experience in the Agile/Scrum development process
• Good understanding of OOPS concepts, design patterns, algorithms and data structures
• Good understanding of Material Design Language and human interface guidelines
• Experience with integrating mobile applications with cloud services