Client Account Service Manager

Experience: Must have min. 1 year of experience in the US Shift, Communication skills should be excellent

Work Location: Jaipur (Relocations can be considered)

Notice Period: Need only immediate joiners

Working Hours: 6:30 PM - 3:30 AM (Rotational shift)

JOB DESCRIPTION

·  Handle 40–50 inbound customer calls daily

·  Assist with order cancellations, refunds, returns, and payment-related issues

·  Provide professional and empathetic customer support

·  Maintain service quality and adhere to KPIs

·  Document customer interactions accurately in the CRM system

Review Criteria

• Strong Data Scientist/Machine Learnings/ AI Engineer Profile
• 2+ years of hands-on experience as a Data Scientist or Machine Learning Engineer building ML models
• Strong expertise in Python with the ability to implement classical ML algorithms including linear regression, logistic regression, decision trees, gradient boosting, etc.
• Hands-on experience in minimum 2+ usecaseds out of recommendation systems, image data, fraud/risk detection, price modelling, propensity models
• Strong exposure to NLP, including text generation or text classification (Text G), embeddings, similarity models, user profiling, and feature extraction from unstructured text
• Experience productionizing ML models through APIs/CI/CD/Docker and working on AWS or GCP environments
• Preferred (Company) – Must be from product companies

Job Specific Criteria

• CV Attachment is mandatory
• What's your current company?
• Which use cases you have hands on experience?
• Are you ok for Mumbai location (if candidate is from outside Mumbai)?
• Reason for change (if candidate has been in current company for less than 1 year)?
• Reason for hike (if greater than 25%)?

Role & Responsibilities

• Partner with Product to spot high-leverage ML opportunities tied to business metrics.
• Wrangle large structured and unstructured datasets; build reliable features and data contracts.
• Build and ship models to:
• Enhance customer experiences and personalization
• Boost revenue via pricing/discount optimization
• Power user-to-user discovery and ranking (matchmaking at scale)
• Detect and block fraud/risk in real time
• Score conversion/churn/acceptance propensity for targeted actions
• Collaborate with Engineering to productionize via APIs/CI/CD/Docker on AWS.
• Design and run A/B tests with guardrails.
• Build monitoring for model/data drift and business KPIs

Ideal Candidate

• 2–5 years of DS/ML experience in consumer internet / B2C products, with 7–8 models shipped to production end-to-end.
• Proven, hands-on success in at least two (preferably 3–4) of the following:
• Recommender systems (retrieval + ranking, NDCG/Recall, online lift; bandits a plus)
• Fraud/risk detection (severe class imbalance, PR-AUC)
• Pricing models (elasticity, demand curves, margin vs. win-rate trade-offs, guardrails/simulation)
• Propensity models (payment/churn)
• Programming: strong Python and SQL; solid git, Docker, CI/CD.
• Cloud and data: experience with AWS or GCP; familiarity with warehouses/dashboards (Redshift/BigQuery, Looker/Tableau).
• ML breadth: recommender systems, NLP or user profiling, anomaly detection.
• Communication: clear storytelling with data; can align stakeholders and drive decisions.

Job Description:

• Min 10 years of experience in Oracle Apps Technical.
• Creating test plans, test cases, test scripts and performs functional testing.
• Work closely with various Business Partners to deliver high-quality application solutions.
• Write detailed technical design documents. Must have Upgrade experience
• Interacting with Oracle via their formal Metalink SR process in order to secure assistance and solutions for problems.
• Conduct and or participate in requirement/analysis sessions.
• Must be able to work with third-party systems and Perform modifications including EBusiness suite changes and the maintenance of various application interfaces.
• Should have EBS upgrade knowledge and also CEMLI objects development including integration and conversions experience in Finance, Manufacturing, Supply Chain and HR.

Required Skillset:

• Must have strong technical experience on SQL, PL/SQL, OTBI/BI, and XML Publisher reports, workflow, Unix, and Oracle Applications Framework (OAF and ADF).

SOAP & REST APIs; Data conversion using FBDI. Development using Sandbox, FRS Reporting, Integrations with 3rd parties, Security console Management/SSO

• Effective team player with organization excellent communication skills (Written and Verbal)
• Must be able to handle independently with business users and external users and responsible for design, development, Testing support, production deployment, and production support.
• Excellent and communications skills.

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      10-15 years in clinical work and / or mental health training

·      Qualification: Education in Mental Health

·      Experience in Clinical Practice / Research

·      Exposure to mental health training and created content or training on Mental Health for Adult

·      Experience of having previously worked in organized group is desirable

Job Summary:

Greenie Startup is seeking a highly motivated and experienced Backend Developer to join our team. The ideal candidate should have a strong understanding of NodeJS, Distributed Systems, MongoDB, React, and other backend languages. The candidate will be responsible for designing, developing, and maintaining backend applications for our platform.

Responsibilities:

●     Develop and maintain backend services using NodeJS, MongoDB, and other backend languages

●     Design and develop RESTful APIs for the platform

●     Work with the team to develop scalable and fault-tolerant distributed systems

●     Implement Authentication, Identity Management, and Authorization mechanisms for the platform

●     Collaborate with the front-end team to integrate the backend services with the user-facing application

●     Write clean and maintainable code with a focus on performance and scalability

Requirements:

●     Bachelor's or Master's degree in Computer Science or a related field

●     At least 5 years of experience in backend development

●     Strong understanding of NodeJS, MongoDB, and other backend languages

●     Experience with distributed systems and RESTful APIs

●     Experience with React is a plus

●     Strong understanding of Authentication, Identity Management, and Authorization mechanisms

●     Familiarity with Firewall Security and other security mechanisms

●     Strong problem-solving skills and attention to detail

We are on a mission to enable businesses to build agile and accountable technology teams that can deliver results in a secure and scalable way. You will be working in one such technology team for our clients across the world.

• Collaborate with front-end and back-end developers and designers to build website following client requirements

• Create clear, simple, and reusable code

• Develop all server-side logic, including data storage to optimize website performance

• Identify programming bottlenecks and bugs and find fixes

• Test, update and validate web applications to be used on different web browsers

• Execute automated testing platforms and system tests

• BSc/BE/BTech in Computer Science, Engineering or a related field

• At least 2+ years of experience with JavaScript and Node.js

• Hands-on expertise in REST, MySQL/PostgreSQL, WebSocket, MongoDB, Redis, etc.

• Familiarity with Docker and AWS infrastructure

• Understanding of data security principles

• Proficiency in JavaScript, web stacks, libraries, and frameworks

• Strong analytical and problem-solving aptitude skills

About Meatigo

We’re transforming the way in which Indians Eat Meat!

 Meatigo is the leader in the online gourmet meat and delicatessen grocery space and we are proud to be one of the most innovative companies in the food retail space. Since 2016, we’ve worked towards transforming the way Indians eat meat by offering fresher, safer, responsibly sourced, sustainable and more nutritious meat products.

Backed by a team of people, with over 35 years of experience in meat processing & meat products, Meatigo boasts of an unrivalled expertise in cold-chain management, sourcing, manpower training and quality control. We follow an end-to-end business based on the hub and spoke model that starts from procuring the fresh produce to processing, storage and delivery. We currently deliver orders within 120 minutes across 8 Cities (and counting!)

For more details, do check out https://cutshort.io/shadmin/www.meatigo.com%20">www.meatigo.com

About The Role

At Meatigo, we're redefining the future of on-demand meat delivery. We're building a small team of incredibly talented programmers and developers to enable us to achieve our vision of connecting customers to better meat from Meatigo.

 We are looking for a leader to launch and grow our Meatigo Tech Team. 

 You will be responsible for building the next version of the Meatigo Consumer Website, Consumer App, Internal Apps as well as integration into other platforms. As we gear up for the next level of growth at Meatigo, you'll lead star engineers, designers, and operators in a fastgrowing dynamic environment. This role will be based out of Gurgaon, but you will speak with customers. stakeholders and teams all across India to understand their unique needs. The role demands a mix of entrepreneurship, cross-functional collaboration, and well-honed product judgement.

Job Description: (Tech Lead)

This role is for a person to lead the development project for an ecommerce application. The person should have a total work experience of 10-12 years in the IT  industry. 

Educational Requirements:

∙ Bachelor's / Master's Degree in the Computer Engg/Computer Science from reputed engineering college.

∙ Prince 2, PMP or other Project Management certification is preferable.

∙ AWS certified Developer - Associate or Sys Ops Administrator Associate is preferred.

Project Management experience:

∙ Managed at least 3 full cycle development projects with team size of 5 including himself successfully.

∙ Used Project Management tool Jira or Slack.

∙ Good knowledge of testing and Software quality.

∙ Hands on experience on container set up and cloud deployments.

∙ Understanding of business continuity and disaster recovery.

∙ A leader who inspires confidence and works as a team player.

∙ Hungry for learning.

Technology Skills and Experience

∙ Knowledge and use of CentOS and Tomcat.

∙ Knowledge and use of React.Js, Node.JS

∙ Knowledge and use of Bash, server side scripting

∙ Knowledge and use of Java Springboot

∙ Hands-on high level and detailed design knowledge and experience. ∙ Hands on development in Java using Java SDK 

∙ Experience with a UI framework like Bootstrap/Material design etc. ∙ Experienced in developing componentized UIs.

∙ Working knowledge of HTML5/java script/CSS/Typescript is must. ∙ Working experience of NodeJs

∙ Developed web services APIs and consumption [REST/SOAP]. ∙ Good knowledge of the use of MVC/MVVM patterns

∙ Working with Caching layers like Redis.

∙ Knowledge and use of ERMs/ORMs preferable.

∙ Experience of reverse proxies like Nginx/HA Proxy etc.

∙ TDD & BDD, the use of tools like Karma/Mocha/Jasmine is required. ∙ Application performance and scalability enhancement.

∙ Knowledge of loosely coupled design.

∙ Security aspects in design and development of applications.

Database

∙ At least 7 years’ experience with RDMS like MySQL Database, table design, normalization, and database performance.

∙ Able to write stored procedures and their debugging.(Optional)

∙ DB installation, maintenance and turning (the latter is optional)

Cloud

∙ Hands on knowledge of AWS cloud based development, deployment and support.

∙ Hands on experience of using Docker containers on the AWS platform. Knowledge of Kubernetes.

∙ Hands on experience in Server Management and AWS instances.

Tools Knowledge and Skills

∙ Used Gitlab

∙ Used Selenium or UFT/Silk or other testing tool.

∙ Used Jira, Slack or Trello

∙ Used Nagios (optional)

Salary:

∙ INR 20-30 Lakhs inclusive of all allowances.

Location:

∙ Gurgaon, Haryana

Joining:

∙ Preferably by 15 June 2021 but latest by 01 July 2021