Client Account Service Manager

POSITION / TITLE: Data Science Lead

Location: Offshore – Hyderabad/Bangalore/Pune

Who are we looking for?

Individuals with 8+ years of experience implementing and managing data science projects. Excellent working knowledge of traditional machine learning and LLM techniques. 

‎ The candidate must demonstrate the ability to navigate and advise on complex ML ecosystems from a model building and evaluation perspective. Experience in NLP and chatbots domains is preferred.

We acknowledge the job market is blurring the line between data roles: while software skills are necessary, the emphasis of this position is on data science skills, not on data-, ML- nor software-engineering.

Responsibilities:

· Lead data science and machine learning projects, contributing to model development, optimization and evaluation. 

· Perform data cleaning, feature engineering, and exploratory data analysis.  

· Translate business requirements into technical solutions, document and communicate project progress, manage non-technical stakeholders.

· Collaborate with other DS and engineers to deliver projects.

Technical Skills – Must have:

· Experience in and understanding of the natural language processing (NLP) and large language model (LLM) landscape.

· Proficiency with Python for data analysis, supervised & unsupervised learning ML tasks.

· Ability to translate complex machine learning problem statements into specific deliverables and requirements.

· Should have worked with major cloud platforms such as AWS, Azure or GCP.

· Working knowledge of SQL and no-SQL databases.

· Ability to create data and ML pipelines for more efficient and repeatable data science projects using MLOps principles.

· Keep abreast with new tools, algorithms and techniques in machine learning and works to implement them in the organization.

· Strong understanding of evaluation and monitoring metrics for machine learning projects.

Technical Skills – Good to have:

· Track record of getting ML models into production

· Experience building chatbots.

· Experience with closed and open source LLMs.

· Experience with frameworks and technologies like scikit-learn, BERT, langchain, autogen…

· Certifications or courses in data science.

Education:

· Master’s/Bachelors/PhD Degree in Computer Science, Engineering, Data Science, or a related field. 

Process Skills:

· Understanding of  Agile and Scrum  methodologies.  

· Ability to follow SDLC processes and contribute to technical documentation.  

Behavioral Skills :

· Self-motivated and capable of working independently with minimal management supervision.

· Well-developed design, analytical & problem-solving skills

· Excellent communication and interpersonal skills.  

· Excellent team player, able to work with virtual teams in several time zones.

About the Role:

We are on the lookout for a dynamic Marketing Automation and Data Analytics Specialist, someone who is not only adept in marketing automation/operation but also possesses a keen expertise in data analytics and visualization. This role is tailor-made for individuals who are proficient with tools like Eloqua, Marketo, Salesforce Pardot, and Power BI.

As our Marketing Automation and Data Analytics Specialist, your responsibilities will span across managing and optimizing marketing automation systems and overseeing the migration and enhancement of data systems and dashboards. You will play a pivotal role in blending marketing strategies with data analytics, ensuring the creation of visually appealing and effective reports and dashboards. Collaborating closely with marketing teams, you will help in making data-driven decisions that propel the company forward.

We believe in fostering an environment where initiative and self-direction are valued. While you will receive the necessary guidance and support, the autonomy of your role is a testament to our trust in your abilities and professionalism.

Responsibilities:

• Manage and optimize marketing automation systems (Eloqua, Marketo, Salesforce Pardot) to map and improve business processes.
• Develop, audit, and enhance data systems, ensuring accuracy and efficiency in marketing efforts.
• Build and migrate interactive, visually appealing dashboards and reports.
• Develop and maintain reporting and analytics for marketing efforts, database health, lead scoring, and dashboard performance.
• Handle technical aspects of key marketing systems and integrate them with data visualization tools like Power BI.
• Review and improve existing SQL data sources for effective integration and analytics.
• Collaborate closely with sales, marketing, and analytics teams to define requirements, establish best practices, and ensure successful outcomes.
• Ensure all marketing data, dashboards, and reports are accurate and effectively meet business needs.

Ideal Candidate Qualities:

• Strong commitment to the role with a focus on long-term growth.
• Exceptional communication and collaboration skills across diverse teams.
• High degree of autonomy and ability to work effectively without micromanagement.
• Strong attention to detail and organization skills.

Qualifications:

• Hands-on experience with marketing automation systems and data analytics tools like Eloqua, Marketo, Salesforce Pardot and Power Bi .
• Proven experience in data visualization and dashboard creation using Power BI.
• Experience with SQL, including building and optimizing queries.
• Knowledge of ABM and Intent Signaling technologies is a plus.
• Outstanding analytical skills with an ability to work with complex datasets.
• Familiarity with data collection, cleaning, and transformation processes.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Hiring Process:

The hiring process at InEvolution is thoughtfully designed to ensure alignment between your career goals and our company's objectives. The process will include:

• Initial Phone Screening: A brief conversation to discuss your background and understand your career aspirations.
• Team Introduction Interview: Candidates who excel in the first round will engage in a deeper discussion with our team, providing insights into our work culture and the specificities of the role.
• Technical Assessment: In the final round, you will meet our Technical Director for an in-depth conversation about your technical skills and how these align with the demands of the role.

The Business Development Executive will be responsible for identifying and developing new business opportunities, building relationships with potential clients, and helping drive sales for the company’s digital marketing services. This role requires a proactive individual with excellent communication, negotiation, and relationship-building skills. The ideal candidate will have a strong understanding of the digital marketing landscape and a passion for sales.

Key Responsibilities

• Lead Generation & Prospecting.
• Must be having ability to reach US and Canada clients.
• Identify new business opportunities and generate leads through research, networking, cold calling, and attending industry events.
• Qualify and convert leads into opportunities through effective communication and follow-up.
• Conduct market research to identify potential clients in target industries.
• Engage with prospective clients to understand their digital marketing needs and objectives.
• Develop and deliver compelling sales presentations and proposals tailored to client requirements.
• Build and maintain strong, long-term relationships with clients to ensure satisfaction and repeat business.

Sales Strategy & Execution

• Collaborate with the sales and marketing teams to create strategies for client acquisition and revenue growth.
• Meet and exceed sales targets and KPIs on a monthly, quarterly, and annual basis.
• Finalize agreements and navigate contract negotiations to align with client needs.

Marketing Services / Analysis

• Stay up-to-date with the latest trends in digital marketing, SEO, PPC, social media, and other related services.
• Effectively communicate the company’s services and value propositions to potential clients.
• Provide feedback to the marketing team to refine service offerings based on client feedback and market demands.
• Maintain accurate records of all sales activities, client communications, and progress through the CRM system.
• Analyze sales data and metrics to identify opportunities for improvement and refine sales strategies.

Key Skills & Qualifications

Experience

• 0.6 – 4 years of experience in business development, sales, or digital marketing (preferred).
• Proven experience in lead generation, client acquisition, and sales growth.
• Familiarity with digital marketing services (SEO, PPC, content marketing, social media) is a plus.

Skills

• Strong communication, negotiation, and presentation skills.
• Ability to build and maintain relationships with clients and internal teams.
• Knowledge of CRM software and sales tools.
• Analytical mindset and ability to work with sales data to improve performance.
• Self-motivated, results-driven, and a strong team player.

Schedule:

• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Performance bonus

Education: Bachelor's (Preferred)

Work Location: In person

Role: Business Development

About the Company

The company’s mission is to build financial resilience for the employed workforce. Our core offering gives employees complete flexibility and access to their earnings on-demand so that they never have to take on high-cost credit or borrow from friends and family. Our goal is to provide long term financial wellness for a whole new category – workplace. If you are looking for bigger and more ambitious platform of a fast-growing start-up, come join our small but mighty team. We are building a finance function for the future! To build scale, we are looking for VP Sales to join us as part of the early team. We have some really big and exciting projects coming up, so we need you to join us and be part of the early journey!

Requirement:

• Working closely with the founders for new corporate partnerships

• Responsible for new business prospecting and account planning across mid-market and enterprise clients

• Responsible for generating qualified meetings and pipeline, leveraging one’s own network as well as other tools for lead generation

• Engaging, building and maintaining key contact and stakeholder relationships with clients

• Nurturing prospective clients through the sales journey, and converting to the company's clients

• Cross-collaboration with marketing and client operations team on lead generation activities

• Achieving monthly and quarterly sales targets. Defining the KPIs for the junior sales managers

• Brand ambassador for the company by sharing your passion and knowledge with customers, contacts and prospects

Successful applicants:

• 9+ yrs experience in acquiring and/or farming mid/enterprise corporate customers

• Prior experience in hunting and converting enterprise scale business is a must; Preference for experience in technology sales to CHROs and/or to C-suite

• Prior experience managing a team of sales managers (small/big team) • Are ambitious, competitive, and determined to hit KPIs and push his/her team to achieve their KPIs as well

• Passionate about the company’s mission to change the landscape of financial wellness for the employed workforce.

• High on ownership with the ability to take on ambitious targets and see them through

• Highly organised in approach to building a pipeline and targeting sales effort

• Creative and innovative approaches to acquire new business opportunities

• Ability to quickly build rapport and genuine relationships with people

• A positive and energetic approach to each day

• Strong verbal and written communication skills

• Research skills, and the ability to translate industry knowledge into digestible information for your audience

• Well versed with excel and power-point skills [or equivalent software]

• (Desirable) You've got experience working in a start-up environment in a sales role

• (Desirable) You put your hand up for the toughest challenges in the room

What you’ll get for your hard work:

• Competitive compensation

• Be part of the early journey of an ambitious start-up and help build the sales team from ground up

• We believe in sustainability – we simply get it! This suggests we can be flexible

• Other benefits include: - Flat structure & open-door policy

-Social activities & events

-A clear progression path, and many more

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Job Description

We are hiring full-stack developers for luxury-commerce platform that is well-funded and is now ready for its next level of growth. It is backed by reputed investors and is already a leader in its space. The focus for the coming years will be heavily on scaling the platform through technology.  Market-driven competitive salary for the right candidate

Roles & Responsibilities:

• Work with the Business Teams & Product Managers, understand the requirements and design the technical architecture and implement it
• Build the code independently according to the technical specifications, detailed design, maintainability, and coding and efficiency standards
• Create a technical design from Functional Design Doc / Requirements Doc and be able to troubleshoot with debugging skills
• Own product and its features from conception to delivery.

Qualifications:

• Proficiency in Node JS, and React JS.
• Hands on experience in developing customer facing Node JS based applications is a must.
• Knowledge of front-end technologies such as HTML, CSS, and JavaScript.
• Familiarity with datastores such as MySQL, Oracle, Redis, and Solr/Elasticsearch.
• Knowledge of logging frameworks such as fluentd, logstash etc.
• Knowledge of Containerization (Docker, Kubernetes etc.) will be an advantage
• Writing and utilizing RESTful API services and performance tuning web applications
• Experience with cloud providers such as AWS, Azure etc.
• Passion for building & scaling consumer-facing products.
• Attention to detail, good communication and organizational skills

Job Description: The ideal candidate for this role is that you are a proven sales performer adept in direct-toconsumer consultative sales. You are comfortable working with high ticket size products that require focussed nurturing over a period and yet can build urgency for the end consumer to decide fast. You have worked in a highly competitive sales environment and have been at the top 10 percentile of your team. What will you be doing?

●Being a mentor and guide, who potential learners can look up to for career advice.

● Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career.

●Carrying weekly enrolment/revenue and collection targets.

●Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning.

● Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management.

● Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for?

● Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. ● Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech sales would be an advantage.

●Rockstar sales performers with proven track records.

● Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy.

● Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritising tasks and overachieving targets and deadlines.

● Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.

●Passion for always delivering the highest levels of customer service.

●Basic proficiency in MS Office Suite is required.

What are your deliverables / KPI's?

●Minimum of 100+ Dials every day with 40+ Connects.

●2 hours of talk time on an average per day & 1 Video Session

●2 enrolled students per week.

●Weekly revenue targets to be met consistently. 

Join our core team

1. Are you excited to be one of the first five employees of a startup and witness the growth of a company from a small room to the next unicorn?
2. Do you think the problems around people should be solved first?
3. Does your heart hurt when you see a talented engineer who has no job and is struggling to get any kind of job just to live a better life?
4. Are you keen to keep learning new technologies for the betterment of human lives?
5. Are you passionate and energetic enough to build a platform to enable the ‘Future of Work’?

If the answer to all the above questions is a BIG YES, we are waiting curiously for you to join Dignifiedme.

Following technical skills is mandatory, but not at the cost of your confusion about the above questions.

Job Role – Full Stack Developer This is just a title! and there’s much more expected 😊, if you transcend with your performance, the title can be anything big you can dream of)

Technologies – Extensive experience in PHP Laravel, AJAX, Bootstrap, React/Angular JS, Javascript, HTML, HTML 5, CSS, MySQL 

• Clear fundamentals, well versed with OOP.
• Demonstrable experience developing clean, scalable code.
• Understanding of CI/CD, Github.
• Experience optimizing existing code and queries for performance and scalability.
• Experience developing and consuming restful web services.
• Agile methodologies

Nice to have - LiteSpeed Server Experience, Azure Cloud

Willing to learn – MEAN and MERN stacks, Cloud Technologies, AI-ML 

Industry Experience – 2+ years (if you think that with your lesser experience, you can beat others, you are open to applying)

Education: Degrees don’t count for us, but your skills do.

Soft skills: self-motivated, can define own goals, can work independently on day-to-day tasks, knows what being accountable means, and understands ownership well. 

MUST HAVE SKILL: The Art of Googling (and now ChatGPT!) the Solutions We don't need to reinvent what already exists!

Location – Vadodara, Gujarat (most of the time it will be Work from Home)

Perks:

• 5 days a week (moving further yes, but you may be required to support for extra hours)
• Flexible work hours (no 9 to 5 culture), but your output will count. We ensure that you will have the best work-life balance)
• Competitive Compensation 

Android Developer

Ability to design and implement and maintain highly complex systems and
subsystems.
● Writing well-designed, testable and efficient code.
● Designing and developing advanced applications for the Android platform.
● Working as a part of a dynamic team to deliver winning products.
● Troubleshoot, debug and optimize existing applications
.
Requirements:
● Bachelor's degree in Computer Science, related technical field or equivalent
practical experience
● Strong logical and analytical skills
● Should be adaptable and fast learner
● Experience in computer science, data structures, algorithms and software design.
● Experience in Software Development and coding in any general purpose
programming language.
● Should have an interest in android development

Location: Noida