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Client Account Service Manager
Posted by Amit Mulay

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Pune
10 - 15 years
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Skills

ITIL
Systems Development Life Cycle (SDLC)
KPO

Job description

Roles and Responsibilities: ➢ Handle the L1 team of 60-100 members with Clinical and technical capabilities supporting US clients ➢ Manage the work stack assigned to the team with the help of Team Leads ensuring tasks are delivered in timely manner with accuracy ➢ Act as a Mentor to the leads and team members as appropriate ➢ Ensure effective governance and tracking mechanism in place to manage the team ➢ Perform activities for Practice on-boarding as per the agreed time lines ➢ Ensure team adheres to HIPPA or any other security/US Health care regulations ➢ Ensure all incident tickets are kept updated at regular intervals ➢ Highlight/Escalate any tasks stuck due to dependencies from other teams (internal/external) ➢ Timely and accurate update of timesheet ➢ Documentation and analysis of current and future processes

About FIGmd India Pvt. Ltd.

We Make The Impossible, Possible.

Technological innovation, and exceptional delivery of that innovation, is our obsession. That has led us to create breakthrough solutions in data collection, measurement, analysis and reporting that make what used to be very complex, very simple.

However, before any of the solutions are put in place, we look to collaborate with you. With collaboration, we can understand your wants, needs and expectations and simultaneously, we can explain and demonstrate our capabilities, efficiencies and insights.

Founded

2010

Type

Product

Size

250+ employees

Stage

Bootstrapped
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