Client Account Service Manager

Company Description:

Simform is a product engineering company on a mission to solve complex software engineering problems. They have helped organizations ranging from startups that went public to Fortune 500 companies and enterprises. Simform's Product Innovation Center transforms engineering from bottlenecks to growth drivers by using proven technology practices such as DevOps, cloud-native development, and quality engineering services. The company has agile teams that are remote and immerse themselves in clients' projects while maintaining their company culture and working in line with strategic goals.

Role Description:

This is a full-time remote role for a Senior Vue JS Developer at Simform. As a Vue JS Developer, you will be responsible for developing user-friendly web interfaces and applications. You will work closely with cross-functional teams, including backend developers and UI/UX designers. You will use your expertise in Vue JS and related frameworks to maintain, enhance, and develop user-facing products and ensure the technical feasibility of UI/UX designs.

Qualifications and Skills:

• 3+ years of experience in front-end development
• Must have hands-on with Vue 3 and Typescript.
• 2+ experience with Vue JS and related frameworks like Nuxt.js.
• Strong understanding of cross-browser compatibility, experience in building responsive web applications and progressive web applications
• Experience with Vuex, Vuetify, Vuex-persist and Vuelidate would be a plus
• Understanding of state management using Vuex, Axios or any other JS library
• Understanding of TDD using frameworks like Jest or Jasmine
• Good understanding of templating languages like Pug or Handlebars
• Good understanding of Git, DevOps workflows, & CI and CD processes
• Ability to write clean, modular, reusable code & excellent analytical skills
• Strong debugging and troubleshooting skills to identify the root issues quickly, anticipate & mitigate scaling issues.
• Bachelor's or Master's in Computer Science, or a related field
• Prior experience working in a remote team environment would be a plus

Why Simform?:

• Flat-hierarchical, friendly, engineering-oriented, and growth-focused culture. 
• Flexible work timing, 18+12 leaves, Leaves for life events, flexible environment.
• Free health insurance
• Office facility with large fully-equipped game-zone, in-office kitchen with affordable lunch service, and free snacks. 
• Sponsorship for certifications/events, library service.

Looking for a passionate developer and team player who wants to learn, contribute and bring

fun & energy to the team. We are a friendly startup where we provide opportunities to explore

and learn a lot of things(new technology/tools etc.,) in building quality products using

best-in-class technology.

Responsibilities

● Design and develop new features using Full-stack development

(Java/Spring/React/Angular/Mysql) for a cloud(AWS/others) and mobile product

application in SOA/microservices architecture.

● Design awesome features and continuously improve them by exploring alternatives /

technologies to make design improvements.

● Performance testing with Gatling (Scala).

● Work with CI/CD pipeline and tools (Docker, Ansible) to improve build and

deployment process.

● Working with QA to ensure the quality and timing of new release deployments.

Skills/Experience

Good coding/problem solving skills and interest in learning new things will be the key.

Time /Training will be provided to learn new technologies/tools.

● 2 or more years of professional experience in building web/mobile applications using

Java or similar technologies (C#, Ruby, Python, Elixir, NodeJS).

● Experience in Spring Framework or similar frameworks.

● Experience in any DB (SQL/noSQL)

● Any experience in front-end development using React/Vue/Angular/similar

frameworks.

● Any experience with Java/similar testing frameworks (JUnit/Mocks etc).

• Convert prospects into customers by showcasing suitable residential properties, aligning with their investment needs.
• Utilize leads from the Marketing team and generate self-leads through local activities.
• Conduct site visits, address queries, and liaise with developers or our Developer Relations Team for clarifications.
• Ensure compliance with operations processes, guaranteeing customer satisfaction at all touchpoints.
• Provide after-sales services and assist customers in obtaining home loans.
• Promote and sell real estate properties to prospective clients.
• Develop and maintain strong relationships with clients, builders, developers, and industry professionals.
• Meet sales targets, contributing to the growth and success of the real estate firm.
• Identify potential clients through networking, cold calling, and other lead generation techniques.
• Provide guidance to clients in making informed decisions about real estate investments.
• Negotiate terms and conditions of sales contracts, prepare documents, and facilitate smooth transactions.
• Stay informed about market trends, property values, and legal requirements related to real estate transactions.

Tasks and Responsibilities:

• Detailed technical analysis and specifications;

• Technical artifacts for new releases and automated tests as appropriate;

• Participation in meetings with the project team;

• Inputs to team lead for monthly activity and status reports of the team;

Profile:

• Bachelor or Master degree;

• +5 years of professional experience in software development;

• +3 years of hands-on Java or Node.js/Typescript development experience;

• Knowledge of JSF, Angular or Wicket;

• Knowledge of Docker, Solr/Elastic and/or Amazon Web Services (lambda, dynamodb, IAC, cognito, SNS, SQS, step-functions, cloud watch, log group, https codes used in REST api) is an advantage;

• Fluent in English

About Fundamento

Fundamento is a skills readiness platform for customer-facing teams.

Companies can integrate the platform with existing CRMs and other tools so employees can be trained in the flow of work. Bite-sized interventions that are accessible on demand and also reinforced periodically ensure that sales and CX teams are equipped to deliver high performance and improve priority business metrics, including win rates and customer retention.

High-growth companies like Zomato, Flipkart, and Paisabazaar use the platform to measure and develop critical skills and know-how for their customer-facing teams and measurably improve business outcomes. Fundamento is backed by leading investors in the industry, including Binny Bansal, Kunal Shah, Caesar Sengupta, Pankaj Chaddah, among others.

Join us to transform the future of work.

We are looking for an exceptional and seasoned Product Manager to join the founding team at Fundamento. You’ll work closely with a passionate team of engineers, designers, marketers, and sales managers to understand customer needs and define the experiences that set Fundamento’s clients up for success.

What the role entails 👉🏽

• Manage, align, and communicate the vision for Fundamento’s Skills Readiness platform to internal stakeholders at all levels of the business.
• Build, regularly manage, and execute product roadmap for the platform. 
• Work closely with and communicate clearly to engineering, design, and business to ensure the correct product trade-offs and decisions can be made.
• Work as a bridge between customers, business, marketing, design, and engineering. You are responsible for making a product and ensuring you can create ambassadors and advocates for the development and its vision among these key stakeholder categories. 
• Own sprint execution and lead scrum
• Always advocate for the customers - do what it takes to get customer feedback with or without the help of the sales team. Define and analyze key performance metrics to support and inform product decisions.
• Continuously evaluate product fit and process optimization, and ascertain technical dependencies.
• Approach your work with a global design mindset to ensure we’re considering the needs of all future customers, wherever they may be
• Demonstrate your team releases to internal and external stakeholders.

Location: Delhi 

Job-type: Full-time 

Desired candidate profile 👇🏽

• 3+ years experience in designing and delivering world-class software products in a Product Management role. 
• Prior experience working on a B2B SaaS product is a must. 
• Experience must include having been through the Product-Market-Fit journey of a product.
• Outstanding written and verbal communication skills
• Strong project management skills and ability to break down a big vision into actionable, bite-size milestones
• Ability to develop and execute a successful product roadmap.
• Experience with AI/ML is a plus. 
• Comfortable using/ reading through GraphQL/ postman documentation and a decent understanding of complex Postgres DBs. An understanding of SQL is good to have. 
• Self-motivated, innovative, and strong team player
• Agility and flexibility in adapting to a dynamic and hybrid work environment

Why us?

Fundamento’s dynamic work environment thrives on an entrepreneurial mindset. You don’t need to be a rockstar to come work with us. Instead, you should be willing to learn and hungry for outcomes. We’re a young start-up so comfort with ambiguity is always a big plus.

We grow when you grow.

Founders:

Ankit Durga (Co-founder & CEO) - Co-founded Leap Skills in 2013, before that he worked in various managerial roles across both - corporates and start-ups (Ernst and Young, Zomato, Happily Unmarried). He is an alumnus of Harvard’s Executive Program for Strategic Nonprofit Management and an INK Fellow.

Megha Aggarwal (Co-founder) - is an Oxford alumna & a Chevening Scholar from the London School of Economics. She is an ex-investment banker who comes with years of experience in financial strategy owing to her work at Morgan Stanley, New York.

Prominent Investors:

Binny Bansal (Founder, Flipkart), Kunal Shah (Founder, Cred), Caesar Sengupta (VP and GM, Payments and Next Billion Users initiative, Google), Amrish Rau (CEO, PineLabs) Mohit Joshi (President, Infosys; Non-Executive Director at Aviva), Elea Foundation

Scrum Master(BA)

· Working with customers and product manager to prioritize and validate requirements.

· Coordinate with the work efforts of 8+ person team for various projects and help team complete tasks successfully and on-time and resolved obstacles encountered by team members.

· Should Coordinate and participate in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.

· Develop the crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications.

· Facilitate Daily Scrum Meetings and Monthly Reviews meetings. Conduct sprint retrospective and followed up on action items for continuous improvement.

· Prepare extensive cost - benefit analysis to support system and process changes

· Meticulously analyze complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention

· Should be Responsible for two Agile Scrum teams

· Should be able to guide three development teams through transition from waterfall to Agile development.

· Coach the team members on Agile processes and facilitate  planning meetings and retrospectives. Maintained task board and produced daily burndown charts.

· Remove impediments and protect team members from interruptions and distractions to maximize productivity.

· Work closely with Product Owners, coordinating product backlog grooming and story.

· Generate test plans work instructions and procedures from client requirements and industry standards.

· Interface with stake holders and facilitate communication between client and the IT department.

· Prepare use case documents and utilized JIRA to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.

· Work on a team environment to finalize use cases to develop functional and detail design specifications of the application.

· Participate in JAD sessions for requirement, feasibility and risk analysis with various stakeholders, including designers, developers, QA and management to identify critical and high risk areas of the application.

· Collaborate with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements.

· Develop a user acceptance test plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the application.

· Examine and evaluate testing fixtures and procedures for appropriateness in the specific requirements.

· Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.

· Should be able to Communicate client’s business requirements by constructing easy-to-understand data and process models.

• Design, plan and control the implementation of business solutions requests/demands.
• Execution of best practices, design, and codification, guiding the rest of the team in accordance with it.
• Gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements
• Drive complex technical projects from planning through execution
• Perform code review and manage technical debt
• Handling release deployments and production issues
• Coordinate stress tests, stability evaluations, and support for the concurrent processing of specific solutions
• Participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews

• Degree in Informatics Engineering, Computer Science, or in similar areas
• Minimum of 5+ years’ work experience in the similar roles
• Expert knowledge in developing cloud-based applications with Java, Spring Boot, Spring Rest, SpringJPA, and Spring Cloud
• Strong understanding of Azure Data Services
• Strong working knowledge of SQL Server, SQL Azure Database, No SQL, Data Modeling, Azure AD, ADFS, Identity & Access Management.
• Hands-on experience in ThingWorx platform (Application development, Mashups creation, Installation of ThingWorx and ThingWorx components)
• Strong knowledge of IoT Platform
• Development experience in Microservices Architectures best practices and, Docker, Kubernetes
• Experience designing /maintaining/tuning high-performance code to ensure optimal performance
• Strong knowledge of web security practice
• Experience working in Agile Development
• Knowledge about Google CloudPlatform and Kubernetes
• Good understanding of Git, source control procedures, and feature branching
• Fluent in English - written and spoken (mandatory)