About Archon Consulting Systems
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Skills:
• Java script
• Service Portal Enhancements
• CMDB
• ITIL framework
• ServiceNow implementation
• Integration
• ITSM
Job Code: DSSR0001
Experience: 4+ years
Shift: UK (2 pm to 11 pm)
Work Location: Chennai / 100% work from the office.
Job Description:
ServiceNow is a cloud-based platform that provides IT services management (ITSM), IT operations management (ITOM), and other business process automation solutions. The role involves designing, developing, and maintaining applications on the ServiceNow platform. They have expertise in customizing and configuring the ServiceNow platform to meet the specific needs of the business.
Responsibilities:
- Integration and Automation: Integrate ServiceNow with external systems, applications, and tools using REST/SOAP APIs, MID Server, and scripting languages like JavaScript. Automate processes and workflows to streamline IT service delivery and enhance operational efficiency.
- Testing and Documentation: Develop test plans, perform unit testing, and assist with user acceptance testing (UAT) to ensure quality and functionality of ServiceNow solutions. Create and maintain technical documentation, including design specifications, configuration guides, and process documentation.
- System Configuration: Configure ServiceNow modules, tables, fields, forms, views, notifications, and other system components to meet business needs. Define and maintain data models, access controls, and user roles within the ServiceNow platform.
- Develop and maintain ServiceNow applications using JavaScript, HTML, CSS, and other scripting languages.
- Data Governance, Data Reporting, Service Now Dashboards development, ITIL Process Architecture, Regulatory Systems and documentation Exp.
- Create and manage ServiceNow service Catalog items, workflows, and catalog tasks.
- Integrate ServiceNow with other systems and applications using APIs and web services.
- Platform testing, debugging, and troubleshooting of ServiceNow applications and workflows.
- Provide technical expertise and guidance to the ServiceNow development team.
- Stay updated with the latest ServiceNow features, releases, and best practices.
Requirements:
- Bachelor’s or Master’s degree in computer science or a related field.
- A background in software development, engineering, IT business administration, Agile/SAFE, databases, or similar.
- Strong experience in Service Now CMDB Development.
- CMDB - API based data integrations, CSDM 4.0, Service Now Discovery and ITOM experience, Cloud - AWS, Azure Discovery, Service Mapping Exp, IRE Exp.
- Proven development and delivery of Security & Risk/GRC development in client environments.
- ServiceNow CIS certification in Risk & Compliance, GRC.
- Experience with key technologies relevant to ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
- ServiceNow Certified System Administrator (CSA)
- ITIL Foundations Certification
- Quick learner, self-motivated and can work independently.
- Strong verbal, written communication skills and a collaborative problem-solving style.
Hello,
Greetings for the day !!!
Tridat Technologies is hiring "L1 Windows Server Administrator" for one of the advanced technology solutions company catering to the needs of the Banking, Mobility, Payments and Government sectors.
Qualifications: Any graduate
Experience: 2+ yrs
Roles & Responsibilities:
• Windows /Linux OS Administration ( Certification will be added value).
• Trouble shooting knowledge
• AD knowledge.
• Cloud (AWS / Azure /GCP) knowledge ( Certification will be added value).
• Good communication skill
• Team work
• Remote management idea
• 24x7 Support
Experience in Virtualisation (Vmware & hYperv)
• Tickets and ITSM process idea.
Location: Rabale, Navi Mumbai
Working Timing: 24*7 rotational shifts
Employment Mode: Contract to hire (Full time opportunity)
Joining Period: Immediate to max 15 days
Thank You & Regards,
Shraddha Kamble
HR Recruiter
- Providing IT Infrastructure support to our clients is one of the services we provide.
We are hiring a Desktop Support Executive for supporting and maintaining the the IT infrastructure and network uptime of a client with offices near Palam, In qutab Instl area and Gurgaon
- Desktop/laptop troubleshooting
- Maintenance of Mail systems
- Network Management
- Exposure to L1 server is additional benefit
Candidates should be :
- Graduates / 2-3 yrs diploma in Computers/ Electronics
- Certifications like MCP/ MCSE/ CCNA are desirable
- At least 18-30 months experience of desktop support
- Comfortable user of the internet and MS office tools
- Fluent in understanding/ speaking/ reading and writing English
- Would prefer candidates staying in the vicinity of any of the above office locations
Immediate hiring
SAP APO Consultant
Minimum 6+ year of Experience, relevant 5+ years as SAP APO Consultant.
Having an experience in DP andd SNP module
Minimum 2 end to end implementation is Mandatory
• This is for a support project, we are looking for candidates with minimum of 1 Implementation, Rollout, Support, upgrade, enhancements and various areas with implementation
• For users globally to ensure decent project delivery, service delivery, incident management, problem management, and change management.
• Analyse the systems and work directly with users to define system requirements, design and propose solutions, configure the software and train employees.
• Performing day-to-day maintenance on the SAP system, as well as installing new upgrades and testing for bugs, besides system configuration and data migration.
• Optimizing the system for easy use, and training employees in its functions and support all new required business improvements, changes and propose the integrated best-fit design to these new or changed Business Processes without impacting other regions.
• Meeting directly with users to find out their SAP-related needs and incorporate these needs into a cohesive plan
Responsibilities:
Maintain and manage of current IT infrastructure.
Maintain and Manage current computer Network and Severs.
Provide right solution for user based query / requirement
Handle day to day IT related query / issue in given timeline.
Giving status report to Respective supervisor / Manager on daily basis.
Adherence to the expected roles and responsibilities w.r.t ISMS and QMS standards.
Required Skills:
Network and servers installation and configurations
Linux & Windows system management
Hardware and software installation and management
O365 and G-Suite Management
Client communication and follow up
Vendor communication, follow up
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RESPONSIBILITIES:
- Monitor and triage IT Helpdesk requests through the Ticketing system and escalation Slack Channel and Emails
- Provide technical support and consultation services to end-users with issue identification, reproduction, and resolution via ticketing system, phones, and/or chat.
- Prepare and ship computers to all users based on company standard policy
- Responsible for general IT operations and user support
- Collaborate with Engineering Operations, and security teams to coordinate on IT policies to make effective business decisions
- Design, plan and implement systems automation as required for better efficiency to support team projects
- Accurately record transactions and processes using a designated tracking software
- Fully document technical specifications solutions of supported applications, workflow processes, and training material to a non-technical audience
- Develop, deploy and maintain system monitoring to enhance and scale the quality of IT support
- Develop, deploy and maintain the automation and user life cycle workflow
- Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.
- Leads systems' incident support and troubleshooting for complex and non-complex issues.
- Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers;
- Provides insight into recommendations for technical solutions that meet design and functional needs.
- Completes work assignments and supports business-specific projects by applying expertise in the subject area;
- Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
- Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications.
- Develops, configures, or modifies basic to moderately complex integrated business application solutions by designing and coding component-based applications using programming languages.
REQUIREMENTS:
- Strong customer service skills including verbal and written communications; customer-focused with the ability to effectively communicate with management, co-workers, and customers.
- Experience administering SaaS applications like Google workspace, Atlassian, Okta, Slack
- Hands-on experience working and supporting Mac and Windows OS
- Experience and knowledge of scripting languages to develop automation workflows and integrations for repetitive manual tasks
- Superior time management skills including a sense of urgency and proactive approach.
- Capable to manage multiple tasks/ projects simultaneously
- Excellent analytical and problem-solving skills.
- Demonstrated ability to work independently and in a team environment.
- Self-motivated to research resolutions to technical issues independently and learn new technologies with limited guidance
- Familiar with SSO/SAML, SCIM, 2FA, and Oauth flows
- Experience with API integrations
- Flexibility to work during the holidays and an on-call rotation
PROFESSIONAL BACKGROUND / SKILLS:
- Bachelor's degree in Computer Science or related degree or related experience required.
- CompTIA A+ certification a plus
- 6+ years of relevant technical experience in a Help Desk, System Admin, or Desktop Support role
- Strong Knowledge of Google Suite, Atlassian, and Okta administration
- Strong Knowledge of scripting languages (Python, Google Script, etc)
- Strong computer aptitude and understanding of IT concepts, operating systems, business applications, and network systems.
- Experience in software development and knowledge of scripting languages.
- Strong ability to evaluate the impact of new needs, as well as associated applications, systems, and processes
- Strong ability to work both individually and in a team environment
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In the technology industry, diversity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.
Pre-Sales – [As the primary role this will dominate 60% of your bandwidth]
• Design solutions utilizing RPA (Ui path and AA) best practices and maintain overall technical responsibility for project delivery as the leader of the delivery team.
• Build the right relationships across all levels of the client to ensure roadblocks to RPA adoption are addressed.
• Lead the transformation effort to standardize the delivery management and enabling technology landscape within the customer to achieve cost efficiency and service delivery performance.
• Consult with clients and partners to provide functional and technical expertise in areas including, solution design, project management, business process improvement and risk identification/mitigation.
• Shape the end-to-end architecture and design, and solution implementation.
• Provide oversight and guidance of new services initiatives, ensuring adherence to best practices.
Services Delivery – [As the Services Delivery Leader this role will command 25% of your bandwidth]
• You will put together a high-performance, qualified and experienced delivery team in India. Provide coaching and management to Team Leads to ensure quality delivery.
• Chart and oversee implementation of customer RPA journeys from an existing initial implementation to a robust scalable model.
• Establish COE comprising of a crack team of domain experts
• Design RPA services to solve our customer's most challenging use cases by leveraging your technical skills to integrate a wide variety of systems.
Recruitment – [Up to 5% of bandwidth]
• Support identification, screening & recruitment of technical resources
Training – [Up to 10% of bandwidth]
• Set in place a Learning Framework to quickly onboard New Hires and get them ready to be deployed
• Ensure development and documentation of configuration best practices and contribute to team training and professional development
Experience: Minimum 1-2 Years
Location: Noida ( Permanent WFH)
Please find the JD :
- Expertise in ServiceNow Administration & Development
- Thorough understanding of ITIL/ITSM processes.
- Strong understanding of ServiceNow development platform including but not limited to ITSM, CMDB, change management, Problem management, custom development, etc.
- Ability to work on Servicenow enhancement requests in Jira.
- Manages and resolves incidents against ServiceNow applications
- Manages Instance Security, User/Group Access/Access Control Lists
- Performs routine maintenance to include performance monitoring and error identification/ remediation
- Leads ServiceNow upgrade planning and execution
- Schedules and verifies instance clones
- Manages Update Set creation and migration
- Minimum 1-3 years of experience in ServiceNow configuration and administration.
- Provide Level 2 support on ServiceNow platform for users
- Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, workflow management, orchestration, Cloud provisioning, etc.
- Perform core configuration tasks such as Add users, group, create workflow activities, configure alerts and notifications View, perform instance branding and customization, Monitor health, usage, and overall compliance of the application
- Experience in Platform Upgrades will be an added advantages
- Knowledge of scripting ( JAVA ) and APIs would be desired
Job Description:-
- Job Title:- System Administrator
- Work Location:- KIADB Industrial Area, Harohalli, Karnataka
- :- 1yrs to 3yrs
- Skills:- Network Administration Password, All IT policies, Helpdesk on IT related issues, IT Infrastructure, IT end users, Installation, configuration, Installation, configuration, IT equipment, support, Install, configure and support AD and file server, Good communication skills, Email drafting, good command over English
Main Task & Accountabilities:-
- Good communication skills.
- Email drafting, good command over English.
- Adhere to General and Network Administration Password accountabilities.
- Adhere to , and process especially information security policy.
- Ensure latest security patches are installed on all managed infrastructure.
- Process calls of the helpdesk on IT related issues.
- Support the user’s IT Infrastructure.
- Act as a first line of Support (L1) for all IT end users.
- Installation, configuration and Installation, configuration, desktops and other endpoints IT equipment’s.
- Support backup policies for all active devices. Verify the backups by restoring and testing.
- Configuration and support telephony system (Avaya).
- Install, configure and support AD and file server