Service Delivery Manager

About the Company

The organization is a global sports-focused data, technology, and content solutions provider with over two decades of experience delivering high-quality digital products to a large international client base. With a strong presence in the sports technology ecosystem, the company builds end-to-end fan engagement solutions including data platforms, applications, gamification, content, and video products.

The team works closely with leading sports bodies, broadcasters, and digital platforms, delivering solutions that reach millions of sports fans worldwide. The work environment is fast-paced, technology-driven, and deeply connected to the world of sports.

Role Overview

We are looking for an experienced Associate Manager / Manager – Project Management to manage end-to-end delivery of technology-driven sports projects. This is a client-facing role requiring strong communication skills, technical understanding, and stakeholder management capabilities. The role involves working closely with engineering teams to deliver complex digital solutions in the sports domain.

Key Responsibilities

• Own end-to-end project delivery from requirement analysis, planning, execution to deployment
• Manage technical projects involving engineering, QA, DevOps, and other cross-functional teams
• Act as the primary client-facing point of contact and manage stakeholder expectations
• Ensure adherence to scope, timelines, quality, and cost
• Drive agile-based delivery and ensure project governance and reporting
• Identify, track, and mitigate project risks and issues proactively
• Manage multiple projects/releases in parallel when required
• Ensure effective communication across internal teams and external stakeholders

Required Skills & Experience

• 7+ years of experience in Project / Delivery Management
• Strong background in managing technology projects
• Technical educational background (Engineering or equivalent)
• Hands-on experience working closely with engineering teams
• Excellent verbal and written communication skills
• Proven experience in stakeholder and client management
• Familiarity with Agile / Scrum delivery methodologies
• Tech-savvy with the ability to understand complex systems

Additional Requirements

• Strong interest in sports is mandatory
• Prior experience working on sports, gaming, media, or fan engagement projects is a plus

Job Title: Senior Consultant Information Security – IT

Job Purpose: Acting in a key technical management & execution capacity to

provide a conduit between M&S IT teams and key business stakeholders thereby

ensuring information technology needs are managed consistently, following

professional IT and global M&S standards, and delivered with a high quality and

customer satisfaction.

Reward level: Middle Management

Job Location Gurgaon

Experience 7 years

Relevant Experience 7 years

Reporting to: General Manager

Qualification: Bachelor’s degree in IT and relevant Information Security

Certifications

Key Deliverables:

 Provide support as Lead implementor towards ISMS and PIMS policies,

procedures, and guidelines and ensure to perform regular review and update.

 Gather evidence of continuous compliance with ISO 27001:2022 and ISO

27701:2019, DPDPA, IT Act and Cert In Regulation including audit logs,

records of reviews, timely closure of open audit and risks and sharing the

report with management.

 Conduct regular, documented information security and privacy risk

assessments on Security Tools and Technologies by identifying assets,

threats, vulnerabilities, likelihood, and impact.

 Prioritize identified vulnerabilities, detailed findings, remediation

recommendations, trending reports on vulnerability posture towards closure

with stakeholders.

 Implementation of a comprehensive, ongoing security project plan for

remediation of open audit gaps.

 Prepare regular report on overall information security posture, GRC maturity,

and risk landscape to relevant stakeholders

 Perform Root Cause Analysis and lessons learned from information security

incidents, actively participate in audits and support internal IT staff to perform

technical assessments and controls with evidence.

Key Relationships:

 Internal IT and business customers in MSR.

 Global/Local IT Vendor, market and global (HQ) colleagues,

 Internal staff - direct reports (where applicable)

 IT vendors, contractors (where applicable)

Knowledge Skills and Abilities:

 Must have ISO 27001 Lead Implementer and ISO 27701 Lead Implementer

certifications.

 In depth understanding of IT Act, DPDPA, Cert In regulations, CIS Controls as

well as UK DPA and ISO 31000

 Good to have certification on CISM (Certified Information Security Manager),

CISSP (Certified Information Systems Security Professional) and Cloud Security

certifications (e.g., CCSK, CCSP, vendor-specific like AWS Security Specialty)

 Familiarity with common vulnerability scanning tools like Qualys (features,

reporting, agent-based vs. network scans) and Cloud Security Posture

Management (CSPM) tools like Wiz (cloud service provider configurations,

misconfigurations, compliance checks in AWS, Azure, GCP).

 Conduct and lead IT DR drills and Tabletop exercises with internal IT teams.

 Hands on knowledge on common security technologies (e.g., firewalls, EDR,

Cloud Security, VAPT tools, SIEM, WAF, DLP, PAM, BAS, encryption etc.,).

 Ability to handle and manage Endpoint, Perimeter, Cloud and Data Security

technical consoles with configuration and fine tuning of policies.

 Understanding of various penetration testing types (e.g., network, web

application, API, mobile, cloud) and methodologies

 Knowledge of common attack vectors and exploitation techniques like MITRE

ATTACK and DEFEND, NIST Cyber Security Framework.

 Excellent technical writing skills for creating clear, concise, and comprehensive

security policies, standards, and procedures.

 Ability to analyse complex risk data and present actionable insights.

 Proficiency with GRC platforms or tools for managing policies, risks, and controls

 Exceptional verbal and written communication skills to articulate complex security

concepts to technical and non-technical stakeholders

 Strong technical skills to diagnose security issues, identify root causes, and

develop effective solutions.

 Ability to develop and deliver engaging security training sessions and awareness

campaigns to internal IT staff.

 Ability to stay updated with the latest security threats, vulnerabilities,

technologies, and regulatory changes.

mail updated resume- etalenthire[at]gmail[dot]com

satish- 88O 27 49 743

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.

• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools

Collections Associate

The company's mission is simple: we want to make financial products accessible to everyone. They offers the ambitious a plethora of products to simplify banking in the US, such as: A Bank Account you can create from anywhere in the world in under five minutes A high-limit Credit Card that helps build a healthy credit score Easy, lightning-fast, cross-border money transfers with the best rates in the market Zolve is expanding its horizons, and we're excited to open our doors to everyone expanding theirs. We believe: that if space tourism is real, so is reaching for the stars.

RESPONSIBILITIES

● Responsible for communicating with customers from a collections stand-point

● Omni channel communication such as Email, SMS, Tele Calling etc.

● Contact clients and discuss their overdue payments in a friendly manner, and proactively propose

solutions based on defined SOPs

● Monitor accounts on a daily basis

● Identify outstanding account receivables

● Collaborating on debt collection efforts with Finance, Sales, and the Legal team.

● Investigate historical data for debts and bills

● Developing debt collection strategies and plans

● Take actions in order to encourage timely payments

● Process payments and refunds

● Resolve billing issues

● Ensure compliance to all federal and local regulations for collection process

● Update account status records

REQUIREMENTS

● Bachelor’s Degree in Finance, Business or related field

● 3-6 years of relevant experience

● Experience working in the collections team for consumer credit products such as Credit Card,

Personal Loan, Education Loan, 2W and 4W, Home Loan, etc.

● Excellent knowledge of various collection techniques

● Experience in developing and enacting debt recovery plans and strategies to prevent losses

● Knowledge of MS Office, Data Interpretation, databases, and alternate mode of collections

● Excellent communication and interpersonal skills

● Demonstrated experience of being empathetic with customers

● Problem-solving and critical-thinking skills

Responsibilities:

-- Contact potential and existing customers to inform them about fabric products and services using sales scripts

-- Answer questions about fabrics and the company

-- Understand customer requirements and close sales

-- Direct prospects to the field sales team when needed

-- Enter and update customer information in the database

-- Take and process fabric orders accurately

-- Handle customer grievances to preserve the company's reputation

-- Meet sales quotas and facilitate future sales

-- Keep records of calls, sales, and useful customer information

-Requirements:

-- 2+ years of proven experience as a telesales representative or in other sales/customer service roles

-- Demonstrated track record of successfully meeting sales quotas, preferably over the phone

-- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

-- Ability to learn about fabric products and services and describe/explain them to prospects

-- Excellent communication and interpersonal skills

-- Ability to handle rejection and remain cool-tempered

-- Outstanding negotiation skills with the ability to resolve issues and address complaints

-- High school diploma; BSc/BA preferred

About the company

"Since 1966, Luthra Exports has been a leading name in India's textile industry, specializing in premium Surat-based fabrics. With offices in New Delhi and Surat, Gujarat, we serve customers nationwide with a wide range of quality polyester and viscose fabrics.

What we do:

Have you ever tried creating a good video? It's hard. Really hard. We know a thing or two about it because our team is comprised of filmmakers and engineers who have spent the last 20 years of our lives in the motion picture, advertising, and television industry. Today, stitching together a production-ready video poses a litany of challenges: uploading assets from multiple sources, soliciting input from multiple departments, maintaining version control, and getting sign-off on final releases. As you can guess, a lot of this workflow has been happening across multiple tools. Desynova unifies the assets and the conversation. We're aiming to become the media collaboration layer for the entire internet.

Culture:

Rule number one: be a good person. We have a passion for technology and Film/Video making. This is not just a job, it's an opportunity to do what you love every day, stimulate your mind, be challenged, and build an app that allows thousands of creators all over the world to connect with one another and create stunning films, television shows, and works of art.

As part of the Product Management Team, you will help strategize and design our products, manage the end-to-end execution of product features, and contribute to product vision and strategy.

Responsibilities

• Understanding and analyzing user needs. Define and validate use case scenarios with statistics and metrics.
• Maintaining a deep understanding of the competitive landscape and trends
• Validating and pitching new product ideas
• Defining features through detailed specifications and user stories
• Creating elaborate mock-ups and wireframes with industry standard prototyping tools (Optional)
• Working with design and engineering teams through feature implementations
• Maintaining timelines and keeping all stakeholders updated
• Defining success metrics and analyzing product performance
• Basic understanding of how to read code, code comments and verify business logic during code reviews.
• Basic understanding of APIS, how to read & understand them, Verify the API response as per product & business requirements
• Ability to talk extensively about features and product during live demos

Qualification

• Deep passion for building software products and services
• Basic understanding of how to read code, code comments and verify business logic during code reviews.
• Uncanny product sense on how to marry technology and design to solve user needs in a practical manner
• Excellent problem solving and analytical skills combined with a strong business and technical acumen
• Bias for action and can break down complex problems into steps that help drive product development
• Immaculate oral and written communication skills

Helpful Skills

• Worked on an iOS app, from design to development to testing to deployment
• Worked on an Android app, from design to development to testing to deployment
• Worked with AI/ML projects such as Face Detection Recognition, NER, NLP, etc
• Worked with elastic search, able to write, read and modify elastic queries
• Worked with Jira
• Worked with GitHub
• Worked with Google MS Sheets
• Good with presentations.
• Good to know python, mongoDB, Js, basic HTML/CSS

• Explain specific services to consumers.
• Explain different customizable features.
• Represent and promote the organization with services at in-home product presentations, showrooms as required.
• Determine seasonal trends and adjust as needed.

The Role

We are looking for an experienced Software Engineer (React Native) who will lead the development for Jackett's mobile apps. Each day you'll design, build and ship features that will directly improve teachers' lives. You will shape our product direction and technical architecture for the years to come.

You'll report directly to the CTO and partner closely with teams across product and design to build React Native apps for Android and iOS from scratch. And we'll work together to create an environment where you can grow professionally. 

Key Responsibilities:

• Own the architecture, development and implementation of our mobile app to enable the team to quickly iterate a high-quality product.
• Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
• Implement pixel perfect Ul's that match the designs.
• Create our iOS and Android deployment CI/CD pipeline to ship reliable features daily.
• Engage in technical research and champion best practices for writing clean, maintainable and reusable code with clear documentation.
• Accurately estimate time and effort required to deliver high quality features.
  Required Skills/Abilities:
• 4 + years of experience as a software engineer.
• Built and shipped high-quality mobile apps (android and iOS) using React Native.
• Production-level experience with Mobile C l / C D , unit testing and automated E2E testing
• Proficiency working with RESTful APIs.  
• Ability to take extreme ownership of your work and to deal with high pressure situations in a fast paced environment and meet targets without compromising the quality of the deliverables.
• Product understanding to break down user stories into high impact features.
• Excellent organisational and communication skills, especially for a remote first work environment   

Extra Credits for:

• Knowledge of AWS cloud infrastructure - CodePipeline, Amplify, CDN etc.
• Knowledge of TypeScript.
• Knowledge of SCORM and Learning Tools Interoperability (LTI) framework
• Experience of React Native development at an early stage EdTech startup

• Creating and processing invoices
• Cross-checking invoices with payments and expenses to ensure accuracy
• Managing a company's accounts payable and receivable
• Sending bills and invoices to clients
• Tracking organization expenses
• Processing refunds
• Working with collection agencies on overdue payments
• Communicating with clients regarding billing and payments
• GST returns
• TDS knowledge
• Tally Proficient