ITSM Consultant / ITSM Tech Lead

Software Developer – UNIPREP

We are looking for a skilled and motivated Software Developer to join our team at UNIPREP. You will be responsible for building, improving, and scaling our platform to deliver a seamless experience for users.

Key Responsibilities:

• Develop, test, and maintain scalable web applications
• Write clean, efficient, and well-documented code
• Collaborate with product and design teams to implement new features
• Debug, troubleshoot, and optimize application performance
• Integrate APIs and third-party services
• Ensure application security, performance, and responsiveness
• Participate in code reviews and improve development processes

Tech Stack (Preferred):

• Frontend: HTML, CSS, JavaScript, React (or similar frameworks)
• Backend: Node.js / Python / Java
• Database: MySQL / MongoDB
• Tools: Git, REST APIs, Cloud platforms (AWS/GCP preferred)

Who Should Apply:

• Strong understanding of programming fundamentals
• Experience in building web applications (projects or internships)
• Familiarity with frontend and/or backend technologies
• Problem-solving mindset and attention to detail
• Ability to work in a fast-paced environment

Why Join UNIPREP:

• Work on a real, scalable product
• High ownership and learning opportunity
• Exposure to end-to-end product development
• Fast-growing, dynamic team environment

Key Responsibilities

 Architect and implement enterprise-grade Lakehouse solutions using Databricks

 Design and deliver scalable batch and real-time data pipelines using Apache Spark (PySpark/SQL)

 Build ETL/ELT pipelines, incremental data loads, and metadata-driven ingestion frameworks

 Implement and optimize Databricks components: Delta Lake, Delta Live Tables, Autoloader, Structured Streaming, and Workflows

 Design large-scale data warehousing solutions with 3NF and dimensional modeling

 Establish data governance, security, and data quality frameworks, including Unity Catalog

 Lead ML lifecycle management using MLflow and drive AI use cases (RAG, AI/BI)

 Manage cloud-native deployments on Microsoft Azure and integrate with enterprise systems (e.g., ServiceNow)

 Drive CI/CD, DevOps practices, and performance optimization of Spark workloads

 Provide technical leadership, mentor teams, and ensure successful delivery

 Collaborate with stakeholders to translate business requirements into scalable solutions

Required Skills & Experience

 10+ years in Data Engineering / Analytics / AI with strong delivery ownership

 Deep expertise in Databricks ecosystem (Notebooks, Delta Lake, Workflows, AI/BI, Apps, Genie)

 Strong hands-on experience with: 

a. Apache Spark (performance tuning & scalability)

b. Python and SQL

 Proven experience in: 

a. Solution architecture and large-scale data platforms

b. Data warehousing and advanced data modeling

c. Batch and real-time processing systems

 Experience with: 

a. Azure Databricks and Azure data services

b. MLflow and MLOps practices

c. ServiceNow or enterprise integrations

 Exposure to AI technologies (RAG, LLM-based solutions)

 Strong stakeholder management and leadership skills

Certifications (Preferred)

 Databricks certifications aligned to data engineering and AI tracks, such as: 

a. Databricks Certified Data Engineer Associate (validates foundational ETL, Spark, and Lakehouse capabilities)

b. Databricks Certified Data Engineer Professional (advanced expertise in pipeline design, optimization, and governance)

 Certifications in Databricks Machine Learning or Generative AI tracks (e.g., ML Associate / Professional) for AI-driven use cases

 Relevant cloud certifications in Microsoft Azure or Amazon Web Services for platform deployment and architecture

Job Description:

Key Responsibilities:

Procurement Management

• Oversee and manage the procurement of raw materials and packaging materials for cosmetic production.
• Identify, evaluate, and establish strong relationships with new and existing suppliers.
• Negotiate contracts, pricing, and terms to ensure cost-effectiveness without compromising quality.
• Ensure timely delivery of materials to maintain seamless production schedules.
• Conduct market research and attend trade fairs/exhibitions across India to source innovative products and stay updated on industry trends.

Production Coordination

• Collaborate with production teams to ensure availability of materials for efficient manufacturing.
• Develop and implement production schedules, optimizing processes to enhance efficiency and minimize waste.
• Coordinate with supply chain and logistics to ensure smooth material flow and inventory management.

Research and Development Support

• Work with the R&D team to identify and procure suitable raw materials for new product formulations.
• Stay updated on emerging trends in cosmetics and skincare to support innovation and development.

Quality Assurance

• Ensure that procured materials meet regulatory and company quality standards.
• Work closely with the quality control team to address any quality issues and implement corrective actions.

Budgeting and Cost Management

• Perform cost-benefit analyses to optimize spending and secure the best value.
• Conduct forecasting and variance analysis to align procurement with financial goals.
• Review and approve expenses related to procurement, ensuring adherence to budgetary constraints.

Team Collaboration

• Collaborate with cross-functional teams, including production, quality assurance, and supply chain, to meet organizational goals.
• Actively participate in team meetings, contributing insights and recommendations for improvement.

Qualifications & Skills:

• Education: Bachelor’s degree in Pharmacy, Chemistry, Chemical Engineering, Cosmetology, or a related field.
• Experience: Minimum of 3-4 years in procurement in the cosmetics, beauty, or skincare industry.
• Strong knowledge of raw material and packaging material procurement.
• Proficiency in production scheduling, market research, and supplier negotiations.
• Excellent communication and interpersonal skills for effective vendor and team collaboration.
• Detail-oriented, with strong organizational and multitasking abilities.
• Proficiency in data analysis and reporting.
• Familiarity with regulatory requirements and industry standards in cosmetics production is an advantage.

Job Title: Customer Support Executive – Voice Process

Location: Bangalore (On-site)

Experience: 0 to 2 years

Job Type: Full-time

Job Description:

We are hiring enthusiastic and customer-focused individuals for a Customer Support – Voice Process role. If you have excellent communication skills in English and Hindi and a passion for helping people, this is the right opportunity for you!

Key Responsibilities:

• Handle inbound and outbound calls to resolve customer queries or concerns.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Understand customer issues and provide accurate and timely solutions.
• Update customer records and follow up on open tickets/cases.
• Escalate complex issues to the appropriate department when required.

Requirements:

• 0 to 2 years of experience in customer service, BPO, or a voice process role (Freshers are welcome).
• Fluent in English and Hindi – both verbal and written.
• Basic computer knowledge and typing skills.
• Ability to work in a fast-paced environment.
• Strong listening, problem-solving, and interpersonal skills.

Shift: Rotational Day Shifts (No Night Shift)

Working Days: 6 days a week (1 rotational week off)

Salary: ₹15,000 – ₹22,000/month (Based on experience and interview performance)

Location: Bangalore (Candidates must be open to work from office)

Greeting!!

Hiring Services Sales-Manager For IT Infra # IT MNC Company

Location : Gurugram/Chennai (work from office)

Experience : 7 - 12 Years.

Notice Period: Immediate /15 days/30 days.

Job Description

Responsible for Business Development / Sales / Opening new accounts for achieving assigned Services business targets for the territory / accounts / vertical. Operating as a single point of contact for any matters specific to your customers.

Key Job Functions

• Responsible for Minimum 15Crs Services Order Book & 5Crs Services Revenue
• Key Account Management and Opening new accounts and generating a healthy funnel in line with the Services business targets assigned for territory / accounts / vertical.
• Forecasting and achieving monthly/quarterly business targets by offering IT services to enterprise customer
• Soliciting business for IT Infrastructure Managed Services, Data Centre Management Services, Cloud Management Services, End User Management Services, Network Management Services, Remote Infrastructure Management Services, NOC & SOC Services, Security Device Management Services, Identity& Access Management Services, Cloud & Hosting Services, Annual Maintenance Contracts (AMC / Device Uptime Services), Facility Management Services (FMS), Tools and Services Automation Solution and Professional Services.
• Generate New business & Acquire New Logos through existing contacts, connects & sources
• Building and maintaining strong, long-lasting customer relationships with the customers.
• Must have good relationship with key customers stakeholders and executive sponsors in penetrating new accounts.
• Negotiate business contracts and agreements to maximize profit.
• Liaise between customers and cross-functional internal teams (Pre-sales, delivery, Finance, etc) and OEM’s/partners to ensure the customer needs met and to improve the over-all customer experience.
• Ability to understand the customer needs and their business requirement
• Ability to understand customer pain points in IT services and suggest remedial measures which can create avenues for services business.
• Timely response to all Request for proposals & Information request
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics (e.g. Monthly/quarterly sales results and annual forecasts)
• Prepare & present reports on account and opportunity status.
• Identify and grow opportunities within territory by collaborate with pre-sales/delivery/OEM partners.
• Assist delivery team with high severity requests or issue escalations as needed.

Required Skills & experience.

• BE / BSc / BCA in Electronics or Computer science with MBA or PGDM in Management
• Minimum 7-10 Years of experience as an Account Manager/ Key Account Manager/Business Development Manager in sales from IT Industry and managed Key Accounts in BFSI, Manufacturing, Enterprises Accounts (LE and VLE), etc.
• Minimum 3-4 years of IT Infrastructure Services Sales experience.

• Very good understanding of IT landscape (Server, Storage, Networking & Security).
• Fair understanding on Service delivery methodologies and frameworks

• Fair understanding of tools & services automation technologies.
• Knowledge of strategic, conceptual, consultative selling
• Flexibility and adaptability with Pro-active approach to customer engagement.
• Experience of engaging with business and IT functions in customer organizations.
• Experience in responding to large Services RFP’s.
• Solid experience with using CRM software and MS Office (particularly MS Excel)
• Understanding of opportunity management lifecycle.

Exp -5+Yrs

ASP DOT NET CORE DEVELOPER

Job Location- Vikhroli

We are looking for a passionate .NET Core Web Application Developer with a strong fundamental hands-on experience of C#, .Net Core and SQL.

Technical skills:

Experience in building multi-user .NET web applications using n-tier Architecture.

Expertise in Object oriented development experience (OOPS, Design Patterns, SOLID Principals) is a must.

At least 2 years in Web API, OData, Web Services and Entity Framework.

Good experience in ASP.NET, C#, Web Services and OOD concepts.

Strong javascript, jquery and css experience.

Good design skills using n-tier architectures (scalability, multithreading, caching, business & data layers) or SOA based application.

Should possess excellent MS SQL database skills, ability to write stored procedures, functions, triggers, SQL jobs, etc.

Excellent Debugging skills

Qualification: Bachelor Degree.

Key Responsibilities:

Understand existing Web applications & develop and maintain .NET Web applications.

Deliver within specified timelines and up to expected quality standards.

Enhance Web applications as per requests.

Perform root cause analysis to address issues reported.

Liaise with peers, if required, and coordinate with other teams (DB, Testing, Front-end) to ensure timely and qualitative delivery.