ITSM Consultant / ITSM Tech Lead at QEOSOL · NOIDA · 5 - 15 years · ₹10L - ₹15L / yr · Bootstrapped · Posted 23 Sep 2022
POSITION:ITSM Consultant / ITSM Tech Lead
EXPERIENCE: 5-15YRS
NP :IMMEDIATE/10 DAYS
LOCATION: NOIDA
WORK FROM OFFICE
Job Description :
Demonstrates knowledge and experience in the following areas
- Service Management Office ( SMO) setup and operations
- ITIL / ISO 20000 / IT Operations process definition
- Service Integration and Management ( SIAM)
- Managed services operations – both AMS and IMS
- Incubating new services and solutions related to IT Service Management (ITSM)
Shubham Vishwakarma
Full Stack Developer - Averlon
About QEOSOL
About
Company social profiles
Similar jobs (1)
Applications on this job are not being reviewed actively. You may apply but please follow up with the company via other channels too.
Job Title : Infra Delivery Lead
Experience : 10+ Years
Joining : Immediate Joiners Only
Location : Gurugram, Pune, Bengaluru, Chennai, Bhopal, Jaipur, Hyderabad & Noida
Role Overview :
We are looking for an experienced Infra Delivery Lead to manage end-to-end 24x7 infrastructure operations across multiple towers, including Hosting, Network & Connectivity, DBA, Data Tribe and Infrastructure Command Center (L1.5).
Mandatory Skills :
IT Infrastructure Operations, End-to-End Service Delivery Management, 24x7 Multi-Tower Operations, Managed Services, SLA/KPI Management, ITIL, Incident & Problem Management, Major Incident Management (MIM), AWS/Azure, Windows/Linux, Networking, DBA, ServiceNow, Team Management, Client Stakeholder Management, Commercial & Contract Management.
Key Responsibilities :
- Own end-to-end delivery of L1.5 and L2 infrastructure operations.
- Manage SLA/KPI performance, service governance, reporting and client escalations.
- Lead P1 / P2 incidents, Major Incident Management (MIM), RCA and problem management.
- Manage Hosting, Network, Database, Cloud and Data Operations teams.
- Oversee change management, patching, backups, disaster recovery and availability.
- Handle resource planning, team management, shift rosters and 24x7 support.
- Manage client relationships, invoicing, contractual obligations and service reviews.
- Drive automation, process improvements and service quality.
Required Skills & Experience :
- 10+ years of experience in IT Infrastructure Operations.
- Strong experience in Infrastructure Service Delivery / Managed Services.
- Experience managing 24x7 multi-tower infrastructure operations and large teams.
- Good understanding of AWS, Azure, Windows/Linux, Networking, Oracle and SQL Server.
- Hands-on exposure to ServiceNow, ITIL processes, SLA management and MIM.
- Experience in client management, escalations, governance and contract management.
- Excellent communication and stakeholder management skills.
Good to Have :
ITIL 4, AWS / Azure, CCNA / CCNP certifications; exposure to Datadog, PagerDuty and Terraform.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon