ITSM Consultant / ITSM Tech Lead

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Location: Mumbai (Andheri)

Work Mode: 5 Days Work from Office

Experience: 2+ Years

Employment Type: Full-Time

Notice Period: Immediate Joiners Preferred

About Deqode:

Deqode is a leading digital transformation and technology consulting company, helping businesses solve complex problems using cutting-edge technologies. We specialize in blockchain, AI/ML, cloud solutions, and enterprise mobility, with a strong focus on delivering scalable and innovative digital products for global clients.

Role Overview:

We are looking for a skilled React Native Developer to join our frontend engineering team. You will be responsible for building responsive, scalable, and high-performance mobile applications across Android and iOS platforms. You’ll collaborate with cross-functional teams including backend developers, designers, and product managers to deliver seamless mobile experiences.

Responsibilities:

• Develop and maintain robust mobile applications using React Native
• Build reusable and efficient components and libraries for future use
• Integrate applications with backend APIs and third-party services
• Optimize applications for maximum speed, responsiveness, and performance
• Ensure quality, maintainability, and scalability of your codebase
• Participate in the full mobile app lifecycle – from planning, development, testing to deployment
• Collaborate in an agile environment with daily stand-ups, code reviews, and regular releases

Must-Have Skills:

• Minimum 2+ years of hands-on experience with React Native
• Strong command over JavaScript (ES6+) and TypeScript
• Experience with state management tools like Redux, MobX, or Context API
• Familiarity with native build tools such as Android Studio, Xcode
• Experience integrating RESTful APIs and handling async operations
• Solid understanding of mobile UI/UX design principles
• Proficient in Git, version control workflows, and CI/CD pipelines
• Good grasp of cross-platform compatibility and responsiveness

Good to Have:

• Exposure to Node.js or full-stack development
• Familiarity with databases like MongoDB, MySQL, or Redis
• Experience in integrating analytics, push notifications, and app deployment
• Bonus: Knowledge of Vue.js

Job Description :

● Designation : Full Stack Developer

● Industry : Software Development

● Role category : Software Developer

● Education : Graduate

● Total Experience years : 3-5 Years

● Relevant Experience years : 3-5 Years

● Main skill require: : Python, Django, Javascript, react.js

● Gender : Male / Female

● Salary range : 6L to 12 L Per annum

● Job location : Navi Mumbai / Bangalore

● Office time : 11 AM to 8 PM

Hiring Process:

Following are some guidelines for the hiring process. It lists out the

expected experience and skill set required for the position. In terms of

the hiring procedure, our first step involves arranging a video

interview with the candidates who have been shortlisted.

Subsequently, we will proceed to schedule an in-office interview.

Resume Requirements

● Detailed Technical Skillset

● Detailed description of the Project

● Description of the modules/system which the developer was directly

involved in the Development.

Additional Attributes, if available

● Description of Technical Challenges faced and It’s implementation

● Link to their Code Repository (github, bitbucket etc)

● Link to the project

Full Stack Developer

Experience Requirement :

3-5 years of experience in Javascript, ReactJS and Python/Django

Technical skills Frontend:

● Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

● Thorough understanding of React.js and its core principles, React

Hooks, Context, High Order Components

● Prior experience with popular React.js workflows (such as Flux or

Redux)

● Familiarity with more current specifications of EcmaScript

● Prior experience with data structure libraries (e.g., Immutable.js)

● Familiarity with RESTful APIs

● Familiarity with HTML / CSS

● Experience with common front-end development tools such as Babel, Webpack, NPM, Etc.

Additional Skills – Not Compulsory -

● GIT experience is a plus

● Knowledge of isomorphic React is a plus

● Knowledge of modern authorization mechanisms, such as JSON Web Token

● Familiarity with modern front-end build pipelines and tools

● Ability to understand business requirements and translate them into technical requirements

● A knack for benchmarking and optimization

Technical skills Backend:

We are looking for a Python/Django developer who is well versed in Python language as well as in use of the Django framework. Knowledge of other python web frameworks is an advantage.

Skills needed

● Good understanding of Python language(3 + years experience)

● Proficient in Django Development Framework

● Good understanding of REST Architecture

● Good understanding and experience in writing of regular Expressions

● Familiarity with some ORM (Object Relational Mapper) libraries

● Hands on Experience with deployment of application

● Knowledge of user authentication and authorisation between multiple systems, servers and environments

● Understanding of fundamental design principles behind a scalable & distributed application

● Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

● Fulfills tasks set out by the Management, specifically from the office of the Business Development Director;

● Follows the company rules, regulations and guidelines;

● Support and assist the Business Development Unit in terms of calendar, appointment, organization of meetings, documentation, event preparation, team coordination, correspondences, legal document process, minutes of the meetings, business trips and other tasks in relation

● Create and maintain an effective filing management system for all documents, records and reports for the CEO;

● Directly coordinates with the company heads and managers regarding business related matters as delegated by the CEO such as, but not limited to the following;

○ Monitor and follow up committed deliverables; ○ Securing pertinent documents or requirements related to business matters as authorized by the CEO;

○ Manage and protect confidential files of the CEO;

○ Organize and update files/ legal documents of the CEO;

○ Handles special projects that may be assigned from time to time;

○ Performs any tasks or work required by the Chairman/CEO.

The specific responsibilities and requirements for an Admin Executive cum Professional Assistant support for Managers in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.

Php 70000

Work Experience Requirements

● Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.

● Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, and external partners.

● Expert level written and verbal communication skills.

● Demonstrated proactive approaches to problem-solving with strong.

● Highly resourceful team player, with the ability to also be extremely effective independently.

● Forward-looking thinker, who actively seeks opportunities and proposes solutions.

● Bachelor's degree required, preferably a graduate of Business Administration, Accountancy, or Finance.

● Strong work tenure of five to 10 years of experience supporting C-Level Executives.

● Experience and interest in internal and external communications, and partnership development.

● Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, and Social Media web platforms.

● Willing to work office based and travel

Responsibilities and Duties:

· Write well-designed, testable, efficient code by using best software development practices

· Website designing, building, or maintaining

· Expanding/enhancing the website once built.

· Responsive website design

Qualifications and Skills:

· 1+ Years of Work Experience.

· Proven experience as a WordPress Developer.

· Proficient in JavaScript, HTML, and CSS.

· Experience with responsive and adaptive design.

· Thorough functional knowledge and coding experience

· Should be computer savvy and have strong communication skills.

· Able to develop ideas and processes and clearly express them.

· Ability to thrive in a fast-paced environment.

· Knowledge of E-commerce.

· Familiarity with at least one of the following programming languages: PHP, ASP.NET, JavaScript or Ruby on Rails.

· A solid understanding of how web applications work including security, session management, and best development practices.

Business Development Executive  

We are seeking an energetic investment product sales specialist to help drive sales and grow the business. You will be resourceful, highly organized and self-motivated to increase sales. A background in sales of investment products or real estate sales is strongly desirable.

About us

BetterInvest is an investment platform focused on generating passive income streams and building wealth for investors.

We at BetterInvest provide you a variety of alternate investment options which are focused on generating passive income and helping investors achieve financial happiness. One of the first asset classes that we are launching is fractional ownership in Commercial Real Estate. We are enabling access to wealth creation opportunities that were previously available only to the top 1% of the population. We make commercial real estate investing easy, affordable and transparent. 

Visit www.betterinvest.club to learn more.

Responsibilities

• Develop sales strategies and successfully create business from new and existing customer
• Manage a large number of outbound calls in a timely manner
• Understand the concepts pertaining to real estate investments
• Maintain a high level of knowledge of company products, policies, and procedures
• Discover and onboard potential channel partners (Wealth managers, Real estate brokers etc)
• Take complete ownership for the customer relationship
• Manage leads in CRM software

Requirements

• Proven experience in B2C sales (Above 2 years)
• Outstanding interpersonal skills and ability to interact confidently with clients and peers
• Hands-on experience with a CRM software
• Interested in personal finance and investments
• Attention to detail, time management, team player and multitasking
• Possess financial acumen - a strong grasp of basic financial principles and concepts

Job location - Chennai, Tamil Nadu

Preferred Education & Experience:

• Bachelor’s or master’s degree in Computer Engineering, Computer Science, Computer Applications, Mathematics, Statistics, Finance, Economics or related technical or analytical field or equivalent practical experience. Relevant experience of at least 3 years in lieu of above if from a different stream of education.

• Well-versed in and 5+ years of hands-on demonstrable experience with:
▪ Functional Analysis of Business Capabilities, Business Processes, & Business Rules
▪ Functional & Technical Profiling & Analysis of Data
▪ Business Process Modeling & Design
▪ Business Rules Modeling & Design
▪ Object Oriented Modeling & Design
▪ API Modeling & Design
▪ Relational, Document, & Graph Data Modeling & Design
▪ PL/pgSQL & SQL Programming
▪ Behavior Driven Development (BDD)
▪ Stream & Batch Big Data Pipeline Processing
▪ Domain Driven Design (DDD) & Micro services Architecture & Design
▪ Distributed Cloud Native Computing
• 1+ year of hands-on programming experience in PL/pgSQL & SQL Programming.

• Strong knowledge and hands-on experience with analyzing business & data requirements from customers.

• Strong knowledge and hands-on experience with modeling techniques viz., BPMN, UML, ERD, & other Visual Modeling techniques.

• Extensive knowledge & working experience with SQL, detailed data profiling using Informatica/Talend or similar tools, reporting & data visualization using Tableau/Spotfire/QlikView etc.

• Proficiency in Microsoft Excel, including in-cell formulas, pivot tables, basic macros, and other data manipulation and formatting functions is required.

• Familiarity with Database Read vs. Write Performance Tuning & Optimization.

• Familiarity with Virtualization & Containerization, API Management, Identity & Access Management, System Monitoring & Management, Data Protection & Encryption.

• Familiarity with Lean, Agile, & DevOps Practices, Processes, & Tools.

• Familiarity with cloud platforms such as AWS, Azure, & Google Cloud.

• Familiarity with Storage, Networks and Storage Networking basics.

• Familiarity with Network, Data, and Application Security basics.

• Design and create industry-leading motion graphics for video deliverables.
• Prepare design plan, concept, and layout for motion graphics projects.
• Create and deliver motion graphics in various media including web, mobile, etc.
• Work with art and creative teams to understand project scope and objectives.
• Assist in selecting audio, video, colors, animation, etc. for graphic design.
• Work with creative director, producers, and other designers to resolve technical and / or design issues.
• Edit raw video footage and add effects/elements to enhance motion graphics.
• Assist in designing and creating storyboards.
• Participate in the brainstorming session to share new design perspectives and ideas.
• Maintain and follow best practices for versioning control, naming convention and organization of graphics files.
• Maintain up - to - date knowledge about latest graphic design techniques.
• Ensure compliance with company guidelines and design standards.