ITSM Consultant / ITSM Tech Lead

Manage the executive’s calendar, appointments, meetings, and schedules.

Coordinate internal and external meetings and maintain meeting calendars.

Prepare presentations, reports, documents, and MIS as required.

Handle emails, correspondence, and follow-ups on behalf of management.

Coordinate with internal departments, clients, vendors, and external stakeholders.

Maintain confidential documents and business information.

Arrange travel, accommodation, and other logistics when required.

Prepare meeting agendas, minutes, and track action items.

Follow up with teams to ensure timely completion of assigned tasks.

Maintain records, files, and important documents.

Support management in day-to-day administrative and operational activities.

Handle multiple priorities and ensure deadlines are met.

•      1–3 years in content marketing, SEO, or digital marketing

•      Strong English writing — you can write 2,000 words that don’t read like AI filler

•      SEO fundamentals: keyword research, on-page, Google Search Console

•      Basic paid ads experience (Google and/or LinkedIn)

•      Self-directed — you manage your own execution once given direction

Bonus Points

•      SaaS or e-commerce tech marketing experience

•      Know what sellers on Amazon/eBay actually complain about

•      Ahrefs, SEMrush, HubSpot experience

•      Can make a decent social graphic in Canva

MANDATORY CRITERIA:

- Candidate Must be a graduate from IIT, NIT, NSUT, or DTU.

- Need candidate with 1–2 years of pure Product Analyst experience is mandatory.

- Candidate must have strong hands-on experience in Product + Data Analysis + Python.

- Candidate should have Python skill on the scale of 3/5 at least.

- Proficiency in SQL and ability to work with large datasets.

- The candidate must experience with A/B testing, cohorts, funnels, retention, and product metrics.

- Hands-on experience with data visualization tools (Tableau, Power BI, Looker, Mixpanel, GA, etc.).

- Candidate must have experienece in Jira.

- Strong communication skills with the ability to work with Product, Engineering, Business, and Ops teams.

OVERVIEW:

As a Product Analyst, you will play a critical role in driving product decisions through data insights and operational understanding. You’ll work closely with Product Managers, Engineering, Business, and Operations teams to analyze user behavior, monitor feature performance, and identify opportunities that accelerate growth, improve user experience, and increase revenue. Your focus will be on translating data into actionable strategies, supporting product roadmaps, and enabling informed decision-making across demand-side projects and operations.

WHAT YOU WILL DO?

● Partnering with Product Managers and cross-functional teams to define metrics, build dashboards, and track product performance.

● Conducting deep-dive analyses of large-scale data to identify trends, user behavior patterns, growth gaps, and improvement opportunities.

● Performing competitive benchmarking and industry research to support product strategy and prioritization.

● Generating data-backed insights to drive feature enhancements, product experiments, and business decisions.

● Tracking post-launch impact by measuring adoption, engagement, retention, and ROI of new features.

● Working with Data, Engineering, Business, and Ops teams to design and measure experiments (A/B tests, cohorts, funnels).

● Creating reports, visualizations, and presentations that simplify complex data for stakeholdersand leadership.

● Supporting the product lifecycle with relevant data inputs during research, ideation, launch, and optimization phases.

WHAT WE ARE LOOKING FOR?

● Bachelor’s degree in engineering, statistics, business, economics, mathematics, data science, or a related field.

● Strong analytical, quantitative, and problem-solving skills.

● Proficiency in SQL and ability to work with large datasets.

● Experience with data visualization/reporting tools (e.g., Excel, Google Sheets, Power BI, Tableau, Looker, Mixpanel, GA).

● Excellent communication skills — able to turn data into clear narratives and actionable recommendations.

● Ability to work collaboratively in cross-functional teams.

● Passion for product, user behavior, and data-driven decision-making

● Prior internship or work experience in product analytics, business analysis, consulting, or growth teams.

● Familiarity with experimentation techniques (A/B testing, funnels, cohorts, retention metrics).

● Understanding of product management concepts and tools (Jira, Confluence, etc.).

● Knowledge of Python or R for data analysis (optional but beneficial).

● Exposure to consumer tech, mobility, travel, or marketplaces.

Strong Ad Operations Profiles

Mandatory (Experience 1) – 1+ years of hands-on experience in Digital Ad Operations or Programmatic Advertising.

Mandatory (Experience 2) – Practical exposure to DSPs and DV360 for campaign setup, execution, optimization, and reporting.

Mandatory (Experience 3) – Strong understanding of LinkedIn, Meta, and Facebook Ads platforms; ability to coordinate campaign execution per media team plan.

Mandatory (Experience 4) – Proficiency in DoubleClick Campaign Manager (DCM) or similar 3rd-party ad servers for trafficking and tag management.

Mandatory (Experience 5) – Ability to perform QA testing of creative assets, troubleshoot delivery issues, and ensure tracking accuracy.

Mandatory (Experience 6) – Skilled in Excel-based reporting, reconciliation, and campaign data analysis.

Mandatory (Company) – Must have worked in a digital media agency or AdTech environment executing live campaigns.

DESIRED SKILLS: React.js, JavaScript, Redux, RESTful APIs, TypeScript

JOB SUMMARY
Thorough understanding of React.js and its core principles
Experience with popular React.js workflows (such as Flux or Redux)
Familiarity with newer specifications of EcmaScript
Familiarity with RESTful APIs
Knowledge of modern authorization mechanisms, such as JWT Web Token
Familiarity with modern front-end build pipelines and tools
Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
Ability to understand business requirements and translate them into technical requirements
A knack for benchmarking and optimization
Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
Familiarity with any ReactJS testing framework is plus

• Degree in Computer Science or a related field

• You have prior experience as an iOS Developer

• You have a portfolio of released applications on the App Store

• You are familiar with mobile product and design lifecycles

• You have proven experience in iOS development in either Objective-C / Swift

• Experience with iOS frameworks

• Familiarity with RESTful APIs to effectively integrate iOS applications

• Proficient understanding of code versioning tools (eg. Git)

• Familiarity with various testing tools

• You are a problem solver with good analytical skills

• Bachelor’s degree, preferably in any of the relevant background with strategic communications focus
• 1+ years of related experience in content development and distribution over the web for a product based firm
• Should be able to understand buyers’ journey and develop content as per the requirement.
• Excellent interpersonal skills
• Manage multiple projects and deliver work in a timely fashion with a positive “can-do” attitude
• Must have ability to work independently as well as in partnership with team
• Impeccable spelling and grammar
• Great research and organisational skills
• Up to date with recent trends and social media
• Experience with hashtags keyword and SEO research

To build the relationship with customers and explain about product
It's an Ed. Tech company authorized by the government of India and knowledge partner of NSDC

No one should have to make life’s big decisions alone.

At Unibuddy, we're on a mission to connect prospective students to current university students and staff. Shared experience empowers students with the information they need to make life’s first biggest decision: where to go to university and what to study.

Unibuddy's technology helps Higher Education institutions enable prospective students to chat directly with student ambassadors and staff, and to take part in online live events. We provide data tools and insights so that universities attract, engage and retain a diverse student population.

Since launching in 2017, we’ve grown rapidly and now work with over 300 Higher Education institutions in 28 countries worldwide. We’ve raised over $13M from top-tier investors that will fuel our expansion and help us achieve our ambitious goal of empowering 10 million students to make the right choice about their Higher Education journey.

In the next chapter of our journey, we’re looking to take a huge step forward. We're transforming our product offering. We're changing the way both prospective and current students make their life-determining decisions on a global scale. This, and our recent success, means that we need to scale. We're looking for people to help us supercharge our growth, while we continue to embody the values that have got us so far already.

🧗🏻‍♀️ Your Mission 🧗🏾‍♂

As a Software Engineer, you will help drive Unibuddy’s growth by helping build and enhance our products that are aimed at aiding prospective universities and students, turning them into happy and successful users of Unibuddy. We’re looking for an experienced and enthusiastic engineer to join our engineering team in Bangalore and help accelerate our next phase of growth.

As we are a rapidly growing company you will gain exposure to all areas of the platform, understanding the key success drivers at an early stage engineering team and gaining invaluable experience for your future career. Success in this role will lead to opportunities for growth across the entire engineering team with significant scope for future development.

👩🏻‍🔧 Your day to day tasks will be...

• Quality and consistency: Consistently deliver high quality code. Maintain code quality across the team by reviewing code written by other members of the team
• Constant Learning: Acquire expertise of the codebase to answer questions for newer devs on how to design features around our codebase
• Knowledge sharing: Have extended knowledge of design patterns to help newer devs on finding the appropriate coding solution to a technical problem
• Mentorship: Organising knowledge sharing session when finds out a domain is uncovered by other members of the team
• Setting standards: Proposes set of coding standards for the team
• Going beyond: explores new technologies and new techniques the team could use
• External point of contact: should be able to answer questions about the stack from other non-technical teams
•  

👨🏽‍💻 This might be for you if…

• Bachelor’s Degree in Computer Science or any other related field. The equivalent of this in working experience is also acceptable for the position
• Self-motivated, hard-working, coachable, and driven with a strong entrepreneurial spirit
• Enjoys working in a collaborative atmosphere where new ideas are valued
• 2+ years of overall professional web development experience
• Communicate effectively in fluent English
• Experienced in Javascript, and ReactJS / React Native OR Angular 
• Experienced in industry standard coding practices
• Organising knowledge sharing session when finds out a domain is uncovered by other members of the team
• Have experience working on projects involving test-driven software development
• Most Important: Understands the value of our product and is driven to make it a success
•  

🎁 Key Benefits

• Stock options based on performance
• Personal development budget of ₹80,000 per year to be used for courses, books, conferences
• Private Unibuddy office in Bangalore with lounge, ping pong tables, conference rooms and more!
• 25 days paid holiday each year
• Flexible working hours
• Work from home Wednesdays
• Conveyance allowance
• Health Insurance
• Free lunches on work from office days
• Bi-weekly tech lunches for a fun learning experience
• Monthly social outings
• 2 weeks personal project time each year
• Yearly cross-tribe pollinations (we have another engineering team in London)
• Wholesome development experience with MacBook Pro and extra monitor(s)
• Regular and transparent appraisals based on performance 
•  

🚀 More about our Team

As an engineering team, we are dedicated, hardworking and always looking to learn and improve our craft. This happens in regular knowledge sharing sessions with both Full Stack and Machine Learning teams, and we are always keen to collaborate when a challenging problem comes up.

In our work, we use industry best practices like TDD, CI/CD and code reviews as part of building every feature. We also continually evaluate new technologies to see if they can help improve our platform.

You can check out the technologies that we work with
here: https://stackshare.io/unibuddy/unibuddy-platform">https://stackshare.io/unibuddy/unibuddy-platform