NOC Engineer

at ProGrad

NOC Engineer

ProGrad

Company

Home

NOC Engineer

at ProGrad

Posted by Heruba C

2 - 8 yrs

₹5L - ₹15L / yr

Chennai

Skills

Routing & Switching

Cisco Certified Network Associate (CCNA)

CCNP

Network Security

Routing protocols

Product support

Microsoft SCCM

MS Exchange Server

DHCP

DNS

Active Directory

ITIL

Description:

Responsibilities

Strategy & Planning

The NOC Managers/ Product support Engineers' primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer's infrastructure.
Provides overall expertise with all network operations functions.
Ability to define, implement and enforce configuration management and change management policies and practices.

Acquisition & Deployment

Handle escalations and manage support from different levels.
Ensure adherence of operational metrics.
Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department
Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
Provide procedural training to staff.
Perform performance objectives and performance reviews with all team members.

Operational Management

The NOC Manager will include hands-on technical support work related to the overall health and maintenance of customer environments.
This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from other departments.
The NOC Manager will manage all related partner operational expectations.
Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
Ensure that reports are accurate and delivered on time.

Experience:

More than 3-6 years' experience in Microsoft product build and support experience with a high availability 24x7 including:
Expert knowledge of (SCCM) System Center configuration Manager 2012.
MS Server 2003 / 2008 Server Admin / Virtualization - MCSE / MCITP
VMware 410 VSphere Administrator - VCP410 Certified
Expert knowledge of Virtualization using VMware,MCITP
Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, backup procedures, Group policy, Disaster recovery
and High availability using industry standards.
Ability to work independently as well as in a team environment.
Network services experience is desired.
ITIL V3 Foundation Certification preferred

Location: Chennai

Description:

Responsibilities

Strategy & Planning

The NOC Managers/ Product support Engineers' primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer's infrastructure.
Provides overall expertise with all network operations functions.
Ability to define, implement and enforce configuration management and change management policies and practices.

Acquisition & Deployment

Handle escalations and manage support from different levels.
Ensure adherence of operational metrics.
Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department
Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
Provide procedural training to staff.
Perform performance objectives and performance reviews with all team members.

Operational Management

The NOC Manager will include hands-on technical support work related to the overall health and maintenance of customer environments.
This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from other departments.
The NOC Manager will manage all related partner operational expectations.
Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
Ensure that reports are accurate and delivered on time.

Experience:

More than 3-6 years' experience in Microsoft product build and support experience with a high availability 24x7 including:
Expert knowledge of (SCCM) System Center configuration Manager 2012.
MS Server 2003 / 2008 Server Admin / Virtualization - MCSE / MCITP
VMware 410 VSphere Administrator - VCP410 Certified
Expert knowledge of Virtualization using VMware,MCITP
Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, backup procedures, Group policy, Disaster recovery
and High availability using industry standards.
Ability to work independently as well as in a team environment.
Network services experience is desired.
ITIL V3 Foundation Certification preferred

Location: Chennai

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About ProGrad

Founded :

2018

Type :

Services

Size :

20-100

Stage :

Profitable

About

Learn with interactive online live coding classes, self-paced exercises on AI-powered adaptive learning platform, and our expert mentors who are just a ping away.

Heruba C

Connect

Gobiya Venkat

Connect

Satyam Kumar Singh

Connect

Company social profiles

N/A

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