Description:
Responsibilities
Strategy & Planning
- The NOC Managers/ Product support Engineers' primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer's infrastructure.
- Provides overall expertise with all network operations functions.
- Ability to define, implement and enforce configuration management and change management policies and practices.
Acquisition & Deployment
- Handle escalations and manage support from different levels.
- Ensure adherence of operational metrics.
- Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department
- Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
- Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
- Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
- Provide procedural training to staff.
- Perform performance objectives and performance reviews with all team members.
Operational Management
- The NOC Manager will include hands-on technical support work related to the overall health and maintenance of customer environments.
- This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from other departments.
- The NOC Manager will manage all related partner operational expectations.
- Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
- Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
- Ensure that reports are accurate and delivered on time.
Experience:
- More than 3-6 years' experience in Microsoft product build and support experience with a high availability 24x7 including:
- Expert knowledge of (SCCM) System Center configuration Manager 2012.
- MS Server 2003 / 2008 Server Admin / Virtualization - MCSE / MCITP
- VMware 410 VSphere Administrator - VCP410 Certified
- Expert knowledge of Virtualization using VMware,MCITP
- Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, backup procedures, Group policy, Disaster recovery
- and High availability using industry standards.
- Ability to work independently as well as in a team environment.
- Network services experience is desired.
- ITIL V3 Foundation Certification preferred
Location: Chennai
Subodh Popalwar
Software Engineer, Memorres
About ProGrad
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What Database Architects do at SCA ?
The Data Architect will have an end-to-end vision of all SCA's solutions for Supply Chain cost analysis and optimization products, and to see how a logical design will translate into one or more physical Databases, and how the Data will flow through the successive Stages involved.
The Data Architect will need to be able to address issues of Data Migration(Validation, Clean-up and Mapping), and will need to understand the importance of Data Dictionaries.
• Develop and document database architectures. Create and enforce database development standards.
• Develop data models for applications, metadata tables, views or related database structures.
• Develop load-balancing processes to eliminate down time for backup processes.
• Develop or maintain archived procedures, procedural codes, or queries for applications.
• Develop database architectural strategies at the modeling, design and implementation stages to address business or industry requirements.
• Develops and delivers long-term strategic goals for data architecture vision and standards by collaborating with Solution architects, Software architects, design analysts, and others.
• Demonstrate database technical functionality, such as performance, security and reliability.
• Design data transfer mechanisms like ETL and improve data cleansing, data quality issues as they arise
• Establishes methods and procedures for tracking data quality, completeness, redundancy, and improvement
• Define technical dependencies and dependency management strategy, and align solutions with enterprise architecture strategy
• Defining functional design and technical design for data management and integration
• Creates short-term tactical solutions to achieve long-term objectives and an overall data management roadmap
• Selects and implements the appropriate tools, software, applications, and systems to support data technology goals
• Provides coaching and mentoring to all members of the department
What skills do we expect from Database Architect at SCA :
• Minimum of 5-8 years in Database design and development.
• Demonstrated ability to design and develop complex database load and maintenance processes
• 4+ years Hands-on experience designing RDBMS databases for web applications
• 2+ years of experience with star schema and dimensional data modeling.
We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We’re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents. The opportunity as the Business Development Manager, you will work as an individual performers to deliver on the company’s revenue goals as well as take care of the Business Development team.
Responsibilities-
- As Business Development Manager, you will have the responsibility of delivering on the sales strategy & revenue goals of the company.
- Individual performance along with team target
- Train Tele Sales Representatives to deliver their best in every call that they do & adhere to Company’s promises & call flow.
- Focus on finding out the key tracking metrics for performance improvement and implementing them.
- Engage with internal stakeholders viz. Marketing, operations etc. for smooth operations and improvements.
Who Would Be a Best Fit-
- 2+ years of experience relevant experience.
- Has very strong communication and convincing skills.
- Must be target-oriented and handled 10 executives.
- Must be a graduate.
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Job Location- Remote/WFH (IST time zones)
Technical skills: Java, Spring, Springboot, FrontEnd Technologies, Hibernate, Microservices, and Any cloud technology.
Greetings from Cygnet!
We are glad to offer you a career opportunity with cygnet InfoTech private limited, which we believe would excite you, as it matches up with your profile updated on to the leading job portal. Cygnet is a leading software-technology solutions provider based out of the city of Ahmedabad, Gujarat-India.
Company:
Cygnet’s tryst with excellence in customer relations began in the year 2000. Today, Cygnet has emerged as one of the most respected names in the Information technology circuit in the state of Gujarat, India. With its unique client-focused business model, Cygnet delivers best-in-class offshore IT solutions to its clients across the world. Cygnet is committed to providing "Real Value Creation and Customer Delight" to all its clients, through its decades-old successful service delivery track record, process, and innovation culture powered by technology professionals.
Cygnet has Offices in India (Ahmedabad), Mumbai, Pune, Delhi, USA, UK, South Africa and is expanding its wings to achieve PAN India Development centers/business centers in the coming few years.
The Cygnet is a member of NASSCOM, AMA, FICCI, CII, GESIA, and Indo-American chamber of commerce. Microsoft Certified Gold Partner, Intel software partner, CMMI Level 3, ISO 9000:2008, ISO27001:2005, with Nearly 1000+ Employee Strength For more details please visit www.cygnet-infotech.com
Come, join us on our journey to provide jobs to a million people by 2026
Who We Are?
Wishup is India's leading remote employee platform, helping US-based businesses in building highly efficient remote teams. Founded in the year 2015 by IITM & IIMA alumni and
With a clientele of some of the hottest startups in the US, Wishup is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, 500Startups, and we have been consistently rated as one of the most coveted places to work at.
We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications for our in-house position of Inside Sales Manager.
What’s in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- Great Pay + high bonuses
- Be part of a 100x growth story - Wishup.co has grown 10x in the last 18 months
- High growth potential & impact - an early stage in Wishup’s journey
- Work from home (or anywhere), forever!
What are we looking for?
- Prior experience in Inside Sales / Business Development in the US market- Prior experience in lead generation for Enterprise accounts
- Expertise in email reach-outs- Proven record in overshooting the sales target
- Impeccable written & spoken English
Work Responsibilities
- Identifying, qualifying, and prospecting enterprise business leads in the US market using outbound calling, email marketing, social media, and other relevant marketing channels
- Building and managing outbound business development pipeline
- Classifying hot, warm, and cold leads and taking the necessary steps to convert hot leads and nurture warm and cold leads
- Ability to convert leads into business
- Interacting and building relationships with the smartest global founders who are working on cutting-edge ideas
Job Prerequisites (to be verified during the interview process)
- High-speed internet connection
- Laptop with integrated camera & a pair of headphones
- Quiet workspace
WORK SHIFT
Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
Mon-Fri, 9:30 p.m. - 6:30 a.m. IST
Company Reviews
https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eng">https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eng
Social Media Links
LinkedIn - https://www.linkedin.com/company/wishup-services/">https://www.linkedin.com/company/wishup-services/
Facebook - https://www.facebook.com/wishupnow/">https://www.facebook.com/wishupnow/
Twitter - https://twitter.com/wishupnow">https://twitter.com/wishupnow
Instagram - https://www.instagram.com/wishupnow/">https://www.instagram.com/wishupnow/
Training at Wishup
https://www.youtube.com/watch?v=6Uolgas0Uj4
Life at Wishup
https://www.youtube.com/watch?v=qHPMod_jzmA">https://www.youtube.com/watch?v=qHPMod_jzmA
Your Story
https://yourstory.com/2021/08/funding-employee-platform-startup-wishup-raise-1m-orios-ventures/amp">https://yourstory.com/2021/08/funding-employee-platform-startup-wishup-raise-1m-orios-ventures/amp
Tech Plus
https://cxotv.techplusmedia.com/trending-news/remote-employee-platform-wishup-secures-1-million-funding/">https://cxotv.techplusmedia.com/trending-news/remote-employee-platform-wishup-secures-1-million-funding/
DQ India
https://www.dqindia.com/remote-employee-platform-wishup-secures-1-million-funding-orios-venture-partners/">https://www.dqindia.com/remote-employee-platform-wishup-secures-1-million-funding-orios-venture-partners/
VP engineering would be leading the technology (engineering) team of 25 (and counting) to build a world-class SAAS product that is serving 7000+ businesses (or 50,000 users) across the globe. The person would be responsible to oversee the product development and technology research ensuring scalability and effectiveness. The core role would involve leading development, managing team & processes leading to effective technology products as an outcome.
The person would be responsible for leading the product development to scale to a million businesses over the next ten years or 25K businesses in the next 3 years. The person should be able to build a team & process accordingly to ensure a smooth growth path for the product and company. The mission would be to build fully horizontal architecture & micro services with robust security.
Key responsibility area:-
-
Leading the technology development by learning and researching the best upcoming technology. Analyzing current technology gaps in the system and evangelizing for better state of art technology development.
-
Evaluating technology architecture, gaps, and improvisation requirements. Building new architectures for further product development along with elaborated documentations.
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Leading the team of software engineers to guide them with the best technology and process practices. Coaching and motivating the team to ensure enhanced performance across teams.
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Engaging with Product teams to shape the product roadmap. Working with the tech support team to analyze open issues and bugs and ensure an efficient process for fixing the same.
-
Building processes for product development, security audits, new recruitment, technology research, technical documentation, etc.
Requirements
-
Computer science graduate with 13+ years of experience in engineering. SAAS experience is preferred.
-
Experience in managing an engineering team of 30+ people.
-
Experience with Python, PHP, React JS, RDBMS & NoSQL.
-
Experience with cloud platforms like AWS and its various offerings to deliver high availability architectures at scale.
-
Understanding of AI & ML and vision to build strong data-driven technology products.
-
Strong inclination towards product startup & Open Source communities.
Benefits
- 100% Remote Working
- Flexible Working Hours
- Device & WiFi Reimbursement
- ESOPs
React.jsJavascript
HTML/CSS- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high-quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of EcmaScript
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
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- Ability to work through new and difficult React Native Issues and contribute to libraries as needed.
- Ability to create and maintain continuous integration and delivery of React Native applications.
Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
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Software Engineer, Memorres