Description:
Responsibilities
Strategy & Planning
- The NOC Managers/ Product support Engineers' primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer's infrastructure.
- Provides overall expertise with all network operations functions.
- Ability to define, implement and enforce configuration management and change management policies and practices.
Acquisition & Deployment
- Handle escalations and manage support from different levels.
- Ensure adherence of operational metrics.
- Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department
- Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
- Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
- Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
- Provide procedural training to staff.
- Perform performance objectives and performance reviews with all team members.
Operational Management
- The NOC Manager will include hands-on technical support work related to the overall health and maintenance of customer environments.
- This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from other departments.
- The NOC Manager will manage all related partner operational expectations.
- Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
- Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
- Ensure that reports are accurate and delivered on time.
Experience:
- More than 3-6 years' experience in Microsoft product build and support experience with a high availability 24x7 including:
- Expert knowledge of (SCCM) System Center configuration Manager 2012.
- MS Server 2003 / 2008 Server Admin / Virtualization - MCSE / MCITP
- VMware 410 VSphere Administrator - VCP410 Certified
- Expert knowledge of Virtualization using VMware,MCITP
- Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, backup procedures, Group policy, Disaster recovery
- and High availability using industry standards.
- Ability to work independently as well as in a team environment.
- Network services experience is desired.
- ITIL V3 Foundation Certification preferred
Location: Chennai
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Understand and handle deploying, troubleshooting issues with Compute, Networking, Storage, Database services on AWS & Azure.
IT experience in a team handling the cloud, infrastructure and Linux, Windows operating systems.
Working on different services in AWS & Azure Cloud Platform
In depth knowledge of a wide range of AWS & Azure services in Compute, Storage, Networking, Infrastructure as a code, Serverless computing, IAM, CI/CD pipelines
Possess a thorough understanding of Internet based technologies (DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS etc.)
Skills:
• Java script
• Service Portal Enhancements
• CMDB
• ITIL framework
• ServiceNow implementation
• Integration
• ITSM
- OWASP Secure Code review,• Basic programing knowledge in any programming language and knowledge on secure development practices.
- OWASP TOP 10 vulnerabilities and their mitigations
- Hands on experience in Web Application Security Testing tools (SAST & DAST) and Penetration testing tools such as HP Fortify, Checkmarx, Acunetix, Nessus, Burp Suite, Metasploit., Qualys Guard, Kali Linux , etc.
- Understand/modify exploit code and find logical security flaws in applications
- Should have knowledge and experience on Network Security, Application Security, Internet Security, attack vectors.
- To carry out technical vulnerability assessments, identify potential vulnerabilities and provide recommended controls and support to mitigate them.
Hi Folks!!
Currently we are hiring for Network Engineer for Top MNC
Roles and Responsibilities:
· Providing support to the Enterprise level clients in configuration of the Wireless LAN Controllers, Access Points and CPPM server
· Troubleshooting all kind of network and user connectivity issues post deployment
· Fault localization and restoration of service over remote session
· Handling POC cases and escalation tickets as well
· Making configuration changes as per customer’s requirement and wireless environment
· Co-ordinate with multi-vendors engineers to have successful user authentication like Layer-2 Security features 802.1x authentication, Port security and VLAN Mobility
· Co-ordinate with L3 Engineers to resolve critical issues
· Effectively handle network outage issues and resolve them in a timely manner
· Configuring Authentication and encryption in wireless networks with Clear pass
· Working with AAA configuration, including AD, LDAP, RADIUS for Windows and MAC OS X platform
· Reviewing the WLAN configuration of customers and identifying any configuration mistakes that could cause potential issues
· Recreating/simulating the customer’s issues in the local lab to verify the issue and provide an effective resolution
· Providing network support for client’s wired and wireless networks via remote management and telephone
· Conduct technical discussion with level 1 engineers on weekly basis
Required Skills:
· CCNA certified with Wireless Knowledge
· Basic Knowledge on any of Aruba Clear Pass, FortiNAC, Cisco ISE NAC solution
· Basic implementation skills on Aruba Clear Pass for Wired, Wireless and Guest NAC solution.
· Must have experience in configuring switches, routers.
· Must provide technical support for the team & projects during escalation.
· Good understanding of dot1x, mac authentication and solution for BYOD
· Capable to prepare HLD (high level design) and LLD (low level design) for new requirements.
Experience with Microsoft Exchange Server and Office365.
Working experience in VMWare/Hyper-V.
Working knowledge of Firewalls, VPN Technologies, Network routers, Wi-Fi Access points, Port forwarding
Sound understanding of DNS, DHCP, Active Directory servers.
Excellent troubleshooting and analytical skills.
Hands-on experience on Backups
Desktop troubleshooting experience
hands-on experience on Firewalls.
Location - https://www.linkedin.com/feed/hashtag/?keywords=mohali&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Mohali
https://www.linkedin.com/feed/hashtag/?keywords=5daysworking&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#5daysworking
Job Description
- https://www.linkedin.com/feed/hashtag/?keywords=activedirectory&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#ActiveDirectory Domain, https://www.linkedin.com/feed/hashtag/?keywords=grouppolicies&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#GroupPolicies, https://www.linkedin.com/feed/hashtag/?keywords=domaincontroller&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Domaincontroller migration and upgrades.
- File and Print sharing, https://www.linkedin.com/feed/hashtag/?keywords=ntfs&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#NTFS permissions. https://www.linkedin.com/feed/hashtag/?keywords=fileserver&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#FileServer https://www.linkedin.com/feed/hashtag/?keywords=migrations&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#migrations.
- https://www.linkedin.com/feed/hashtag/?keywords=microsoftexchange&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#MicrosoftExchange or https://www.linkedin.com/feed/hashtag/?keywords=office365&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Office365 messaging, https://www.linkedin.com/feed/hashtag/?keywords=outlook&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Outlook Configurations.
- Knowledge of Data https://www.linkedin.com/feed/hashtag/?keywords=backups&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Backups, Backup Strategies, Experience on https://www.linkedin.com/feed/hashtag/?keywords=backuptools&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#backuptools will be an additional advantage.
- Basic knowledge of https://www.linkedin.com/feed/hashtag/?keywords=routers&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Routers, https://www.linkedin.com/feed/hashtag/?keywords=firewalls&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Firewalls, NAT, https://www.linkedin.com/feed/hashtag/?keywords=vpn&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#VPN configuration https://www.linkedin.com/feed/hashtag/?keywords=sonicwalll&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Sonicwalll preferable.
- Knowledge and working experience on https://www.linkedin.com/feed/hashtag/?keywords=ticketingsystems&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#TicketingSystems & https://www.linkedin.com/feed/hashtag/?keywords=remoteadministration&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#RemoteAdministration tools.
- Good https://www.linkedin.com/feed/hashtag/?keywords=desktoptroubleshooting&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#DesktopTroubleshooting experience.
- https://www.linkedin.com/feed/hashtag/?keywords=antivirus&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#AntiVirus installations and https://www.linkedin.com/feed/hashtag/?keywords=troubleshooting&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Troubleshooting.
- Knowledge of https://www.linkedin.com/feed/hashtag/?keywords=dhcp&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#DHCP , https://www.linkedin.com/feed/hashtag/?keywords=dns&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#DNS Management.
- Ticketing tool and https://www.linkedin.com/feed/hashtag/?keywords=rmm&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#RMM tool https://www.linkedin.com/feed/hashtag/?keywords=labtech&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Labtech, https://www.linkedin.com/feed/hashtag/?keywords=kaseya&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Kaseya, https://www.linkedin.com/feed/hashtag/?keywords=autotask&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Autotask (Experience preferred).
Monitor, analyze and fix issues for consumer and business VoIP services and endpoints.
Roles and Responsibilities:
- As a senior engineer, take complete ownership of supporting customer VoIP deployments by debugging issues and providing fixes.
- Document existing call flows
- Build customer confidence to grow/lead local team
- Support customer during PST timezone during critical releases
Required Skills:
- 5+ yrs of supporting VoIP services/applications on Linux platform
- Strong scripting skills with bash/python/perl
- Expertise in SIP call flow analysis and debugging using Wireshark
- Experience in debugging Kamailio and Freeswitch/asterisk based applications is a must
- Good problem solving/analytical skills
- Excellent written and verbal communication
Preferred Skills:
- Experience working with open source projects
- Exposure to Level 3-Carrier Integration
- Knowledge of networking protocols
- Python with Powershell (who worked in Security related product Development(First Pref)/Networking.
Key Responsibilities
- Collaborate in the design, implementation, and deployment of successful software applications in support of our Threat management platforms.
- Developing backend components to enhance performance and receptiveness, server-side logic, and highly responsive web applications.
- Performance tuning and automation of application.
- Enhancing the functionalities of current software systems.
- Understand system interdependencies and limitations.
- Functionally decompose complex problems into simple, straightforward solutions.
- Rightly estimate the task and take ownership of building production-ready software solutions.
- Collaborate with other teams to implement features based on business rules and visual design.
Minimum qualification & experience
- Engineering graduate.
- 4 years of demonstrated professional experience in delivering and operating large-scale applications.
- Strong software development skills in python including python frameworks like Django, Flask, etc.
- Experience with software development, Web frameworks and database technologies, e.g., REST APIs, and automated scripts.
- Experience with current development technologies, methodologies and workflows including CI/CD, Docker, Git, and Jenkins preferred.
- Experience with microservice development and dockerized application development is a PLUS.
- Strong knowledge of data structures, algorithms, operating systems, and distributed systems fundamentals.
- Working familiarity with networking protocols (TCP/IP, HTTP) and standard network architectures.
- Working familiarity with basic Linux administration.
- https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcybersecurityguide.org%2Fcareers%2F&data=05%7C01%7Cmadhvi.1%40neweraindia.com%7C71e5f8231a514be638bf08da656eee89%7Cc04e2addbf474beabf38e722114ec31f%7C0%7C0%7C637933824369629597%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=5ezbPi2xWTVZVsmDSzinf6eC37Mr6zWQpfivsSWa1A0%3D&reserved=0" target="_blank">Experience in the cybersecurity field especially with threat intelligence or security orchestration is a plus.
Job Description
- We are looking for the Product Support Engineer with strong expertise in Networking.
- Experience working in Enterprise SD-WAN/Wi-Fi environments, docker and Kubernetes will be a good to have skill.
- Candidate should have exposer in working with global clients.
- Our platform is a network and infrastructure management platform. It delivers the modern collection, visualization, and integration capabilities required to transform raw network performance data into actionable, real-time insights.
- Should work as a member of the Support Team who would be responsible for working collaboratively and individually to solve customer issues in a fast-paced, ever-changing, and complex environment.
You will be expected to:
- Provide accurate and efficient support to our customers with software and operating systems by researching and identifying applicable solutions.
- Provide timely and clear communication to customers.
- Reproduce issues in local test environments.
- Confirm and report defects to the development team once the applicable analysis has been completed with the customer.
- Develop and write technical documentation for product solutions knowledge base.
- Provide product feedback from customers to product management, development and account team.
- Act as an SME for the team on any networking/SDWAN/SDN/WIFI related issues, whenever in need.
- Look at network performance issues such as availability, latency, utilization and throughput that gets reported by the customer and explain or prove them the reasons.
- Troubleshooting network problems and ultimately enhancing performance for users via performance tuning.
- Analyze for root cause analysis of problems which includes for enhancements.
- Train / Coach the team members on several networking concepts based on what is used in our product.
- Support new and existing client software installations over the phone as well as via web-conferencing (desktop sharing) within established SLA's and SLO's.
- Responsible for addressing customer issues and seeking a resolution and overall customer satisfaction.
- Applying OS, DB, hardware, and product updates to customers.
Requirements:-
Key technical expertise areas expected for this role:
- Detailed understanding OSI layers and its protocols like IP, TCP, UDP.
- Routing and switching protocol expertise like OSPF BGP STP VLAN.
- Knowledge on Advanced automation in Networking like SDN.
- Knowledge on SDWAN and Enterprise Wifi technologies.
- Knowledge on IPv6.
- Detailed knowledge on SNMP.
- Excellent communication skills and strong desire to work with customers (namely network engineers, network managers and server administrators).
- Exhibit good logical and analytical problem-solving skills.
- Ability to adapt quickly to changing, growth-oriented environment.
- Able to communicate technical information clearly and precisely to customers of varying technical knowledge levels.
- Exhibit initiative with new technical challenges as well as new technologies.
Good to have skills:
- Proficient with Linux OS (file and process management)
- BASH Shell Scripting
- SQL queries (mainly select and joint syntax)
- Ansible, docker Kubernetes kafka
- Understanding of PKI (Public key infrastructure)
Education and Experience:
- Bachelors or Master’s in computers or related field.
- Minimum 3+ years of product support experience with international clients
Product Support Engineer (L1 Support) – Immediate Requirement.
Key skills
- 1-3 years exp in Product Support Role.
- Need to Understand the product and features, to demonstrate the end users.
- Sound knowledge on Java and SQL
- Need to Analyze and Resolve the Product specific queries, MySQL.
- Consistently Deliver the customer requirements.
- Engage with Development team and manage the progress of cases.
- Should be able to cope up with high pressure work environment.
- Work model will be 24X7.
Must require
- Good Communication both verbal and written
- Analytical skills
- Team player
- Preferred male applicants only