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NOC Engineer
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NOC Engineer

at ProGrad

Posted by Heruba C
2 - 8 yrs
₹5L - ₹15L / yr
Full time
Routing & Switching
Cisco Certified Network Associate (CCNA)
Network Security
Routing protocols
Product support
Microsoft SCCM
MS Exchange Server
Active Directory



Strategy & Planning

  • The NOC Managers/ Product support Engineers' primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer's infrastructure.
  • Provides overall expertise with all network operations functions.
  • Ability to define, implement and enforce configuration management and change management policies and practices.

Acquisition & Deployment

  • Handle escalations and manage support from different levels.
  • Ensure adherence of operational metrics.
  • Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department
  • Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
  • Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
  • Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
  • Provide procedural training to staff.
  • Perform performance objectives and performance reviews with all team members.

Operational Management

  • The NOC Manager will include hands-on technical support work related to the overall health and maintenance of customer environments.
  • This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from other departments.
  • The NOC Manager will manage all related partner operational expectations.
  • Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
  • Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
  • Ensure that reports are accurate and delivered on time.


  • More than 3-6 years' experience in Microsoft product build and support experience with a high availability 24x7 including:
  • Expert knowledge of (SCCM) System Center configuration Manager 2012.
  • MS Server 2003 / 2008 Server Admin / Virtualization - MCSE / MCITP
  • VMware 410 VSphere Administrator - VCP410 Certified
  • Expert knowledge of Virtualization using VMware,MCITP
  • Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, backup procedures, Group policy, Disaster recovery
  • and High availability using industry standards.
  • Ability to work independently as well as in a team environment.
  • Network services experience is desired.
  • ITIL V3 Foundation Certification preferred

Location: Chennai

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Subodh Popalwar
Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About ProGrad

Learn with interactive online live coding classes, self-paced exercises on AI-powered adaptive learning platform, and our expert mentors who are just a ping away.
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Heruba C
Gobiya Venkat
Satyam Kumar Singh
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Software Engineer, Memorres
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