
1. Core Responsibilities
· Review, suggest and implement enhancements/Bug fixes to the ServiceNow platform.
· Work closely with other IT teams to help implement integrations from other platforms(like Monitoring tools: Nagios, Prometheus, Sematext, Dynatrace etc., ) into the ServiceNow ecosystem.
· Attend important business meetings to gather information around projects pertaining to ServiceNow.
· Help to maintain and improve the CMDB by collaborating with key stakeholders to ensure the correct data is being maintained.
· Help to manage the platform to ensure a reliable seamless user experience.
· Develop and maintain service catalogue items by collaborating with key stakeholders across the business.
· Support the banks audit requirements around the ServiceNow platform by helping to provide reports and audits as required.
· Support audit requirements and compliance to standards
· Should have knowledge on creating customized Dashboards & Reports
· Automation using ServiceNow (like Major Incident Management, Incident Reduction, Problem Management etc.,) , if any
· Should be able to drive Service Improvement Plan’s in optimizing ServiceNow platform on their own
· Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.
2. Experience Requirements
Essential:
· 4 to 6 years previous experience in ServiceNow administration OR Technical work on ServiceNow design and implementation is essential
· 4 to 6 years previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential
· 4 to 6 years previous experience or equivalent qualification in Service Now ITSM & ITOM is essential
· 8 to 10 years overall experience in IT is essential
Desirable
· 3 to 5 years’ experience in orchestration, service mapping is desirable
3. Knowledge Requirements
Essential
· Very good knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management processes
· Very good knowledge of ITSM and ITOM practices is essential
· Detailed knowledge of the ITIL/ITSM Best practices is essential
Desirable
· Good understanding of CSDM is desirable
· Good knowledge of the ISO 20K, 27K, 9K is desirable
· Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable

About OSBIndia Private Limited
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- Should be able to write APIs and connect with external systems
- Should be able to develop plugins or modify existing plugins
Note: This is not a WordPress management role. Development experience is a must.
Job Requirements:
- Strong command over language
- Strong visualisation skills
- Highly skilled with creating content and understanding the needs of the client and delivering the right grammar for the audience for each piece of content
- Can effectively research and organise data for all related topics for various industries/businesses
- Can create and edit original copy that is accurate, well-researched, and meets client/company needs and deadlines.
- Should have enough experience with creating content for B2B and for B2C marketing
- Should have written for videos, blogs, websites, podcasts,etc.
- Having worked on content for corporate videos/ explainers will be an added advantage.
- Can work well under pressure and to tight timelines
- Exposure to understanding the video production process would be an added benefit
- Understanding of global quality and trends in marketing content and content writing
Qualifications:
- Strong creative vision, insight-driven, problem solving skills and understanding of business objectives and brand strategy
- A proven track record of leading and managing teams.
- Great communication and presentation skills
- Exceptional writing skills
- Ability to craft engaging and persuasive content that resonates with the target audience while adhering to brand guidelines and voice.
- Capacity to think outside the box and develop unique angles and approaches to communicate messages effectively.
- Ability to conduct thorough research to understand client needs, brand positioning, and competitive landscapes.
- The ability to work well under pressure and adhere to tight deadlines
Responsibilities
- Operational tasks
- Should be able to work in the US East Time zone idenpendtly
- Ensure the day-to-day functioning of team members operating hybrid is seamless.
- Ensure all team members are provided with all the necessary software, applications, assets, etc.
- Make co-working arrangements when the need arises
- Find the best options in the procurement of assets, tools, software, and services with regard to quality and cost.
- Take necessary steps to ensure all the operational tasks are undertaken with an eye on quality and value for money.
- IT Support
- Maintain IT software, tools, and applications repository.
- User management with regards to all the required software, tools, and applications generic and project-specific.
- Purchase, renewal, and cancellation of the software, tools, and applications.
- Ensure all the software, tools and applications have the least possible downtime.
- Logistics
- Take ownership of the logistical arrangements for company initiatives, programs or events.
- Vendor management
- Team Member Engagement
- Initiate, support, or coordinate events that play a role in team member engagement.
- Collaborate with other support teams, technology teams, and other stakeholders in their initiatives.
- Own the health insurance platform, its user management, team member support, renewal, and cost optimization by ensuring we are getting the best from the vendor.
- Other
- Own timely communications to all stakeholders about new initiatives, changes, downtimes, maintenance, etc.
- Achieve and maintain quality and efficiency in all tasks assigned.
- Align with the company's core values, respect, and adhere to all company guidelines.
- Operate with utmost integrity, behave ethically, and maintain respect for all.
- Event management
Qualifications
- Bachelor's Degree in Human Resources or related field MBA-IT Systems/Operations, BCA with MBA.
- Good communication skills
- Any prior experience is good to have
- People-oriented and results-driven
- Working knowledge of Google Workspace, Gmail, Docs, Sheets, Slides, and Drive.
- Working knowledge of system and data security tools.
- Should be a tech-savvy individual with the ability to learn new tools, software, and applications. Their uses, management, and basic troubleshooting.
- The ability to work as part of a team.
- Resourceful, self-motivated, and proactive.
- Strong analytical and problem-solving skills.
- Excellent administrative and organizational skills.

Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken Service Desk, Wolken's IT Service Management, and Wolken's HR Case Management. We have replaced incumbents like Salesforce, ServiceNow Zendesk, etc. at various Fortune 500 and Fortune 1000 companies.
Job Description:
We are looking for a Business Analyst with strong organizational and planning skills and a proven ability to multitask in a fast-paced environment. We are seeking a high level of motivation and a self-starting attitude, and the ability to work with minimal direction and supervision. The ideal candidate will have a metrics/data-driven analytical mindset of constantly measuring success and driving continuous improvement in tools, content, and programs.
Business Analyst Qualifications / Skills:
- Able to exercise independent judgment and take action on it.
- Excellent analytical, and creative problem-solving skills
- Excellent listening, interpersonal, written, and oral communication skills
- Logical and efficient, with keen attention to detail
- Highly self-motivated and directed.
- Ability to effectively prioritize and execute tasks while under pressure.
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment.
- BE, MBA Preferable.
Responsibilities:
- Data analysis
- Business Insights
- Leadership
- Influence
- Strategy
- Problem structuring
- Project management
Responsibilities:
• Gather and evaluate user requirements in collaboration with product managers and engineers.
• Illustrate design ideas using boards, process flows, user flows, sitemaps, etc.
• Design GUI elements like menus, tabs, widgets, page navigation buttons, etc.
• Develop UI mockups and prototypes that clearly illustrate how sites, app function and look like.
• Create original graphic designs (Images, sketches, etc.)
• Identify and troubleshoot UX problems
• Prepare and present rough drafts to internal teams and key stakeholders.
Requirements:
• Proven work and portfolio of design projects
• Up-to-date knowledge of wireframe tools, design software, and design trends.
• Team-spirit; good communication skills to collaborate with various clients, stakeholders.
• Good time-management skills
Senior Manager - Research
About Us
upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.
upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.
- upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
- upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
- upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
- We were also covered by the Financial Times along with other disruptors in Ed-Tech
- upGrad is the official education partner for the Government of India - Startup India program
- Our program with IIIT B has been ranked #1 program in the country in the domain of
- Artificial Intelligence and Machine Learning
Role Summary
As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.
You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.
Roles & Responsibilities
- Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
- Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
- Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
- Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
- Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
- As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
- Design, recruit and moderate research studies regularly (both in-person and remote)
- Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
- Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way
Skills Required
- You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
- You have to lead a team of at least 4 people
- You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
- You know how to analyze and work with design, business, and product data tracking
- You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
- You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
- Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
- You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
- BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

We are looking for an Android developer who will take a key role on our team. Our Android developer will be responsible for the development of mobile applications for Android devices.
Remuneration: Annual CTC Rs. 8-10 LPA. Not a constraint for the right candidate.
- You'll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure for our (platform/application/etc.)
- Android Developer Skills and Expertise {Below is a list of several skills and responsibilities of Android developers. Remember to remove any that do not fit your specific role}:
- Design and build applications for Android devices on the Android platform.
- Maintain quality and ensure responsiveness of applications.
- Collaborate with the rest of the engineering team to design and launch new features.
- Maintain code integrity and organization.
- Experience with Android SDK and multiple versions of Android.
- Experience with Android framework, as well as offline storage, threading, and performance tuning.
- Must be familiar with RESTful APIs to connect Android applications to back-end services.
- Development experience with accelerometers, touch, gyroscopes, and additional sensors.
- Experience with Android UI principles and best practices.
- Knowledge of the open-source Android ecosystem and the available libraries.
- Experience with cloud message APIs and usage of push notifications.
- Knowledge of code versioning tools (such as Git, Mercurial, or SVN).


Expert experience developing multiple commercial-grade mobile applications iOS using native languages (Objective-C / Swift, Xcode or Java).
- Demonstrated knowledge of best practices for IOS or Android. Strong experience developing multithreaded applications.
- Solid knowledge of mobile OS architecture - in areas of: UI, memory management, data storage, application management by OS and cybersecurity.
- Experience with charting of data (scientific or medical data is preferred), either custom-developed or third-party charting libraries.
- Experience with UI development of mobile application (scalable for different screen resolutions and localization).
- Demonstrate initiative in all areas of work - proactive in identifying shortfalls in requirements, design or code.
- Experience working with continuous integration.
- Experience working with cross-functional teams.
- Excellent communications skills (verbal and written). High-quality SDD/design and implementation documentation skills a must.
- Experience with unit-testing and test automation preferred.
- Must have apps published in either Apple/Google store.
Requirements and Qualifications:
- Bachelor’s degree or higher in computer science, information technology or related field
- Evidence of continuing education, such as technical certifications, a plus
- Minimum 7 years’ experience in Information Technology field
- Minimum 4 years’ experience in mobile application development
- Prior experience working in an FDA regulated environment, a plus
- Ability to work in high-pressure, deadline driven environment
Note : Please do share link of the Mobile App developed on Live in Apple store.





