ServiceNow Administrator

ServiceNow Administrator at OSBIndia Private Limited · Bengaluru (Bangalore) · 5 - 10 years · ₹15L - ₹28L / yr · Profitable · Posted 30 May 2023

ServiceNow Administrator

at OSBIndia Private Limited

Posted by Rupam Jha

5 - 10 yrs

₹15L - ₹28L / yr

Bengaluru (Bangalore)

Skills

ServiceNow

ITSM

Bug tracking

Nagios

prometheus

Dynatrace

ITOM

ITIL

ISO/IEC 20000

ISO/IEC 27000-series

ISO 9000

1. Core Responsibilities

· Review, suggest and implement enhancements/Bug fixes to the ServiceNow platform.

· Work closely with other IT teams to help implement integrations from other platforms(like Monitoring tools: Nagios, Prometheus, Sematext, Dynatrace etc., ) into the ServiceNow ecosystem.

· Attend important business meetings to gather information around projects pertaining to ServiceNow.

· Help to maintain and improve the CMDB by collaborating with key stakeholders to ensure the correct data is being maintained.

· Help to manage the platform to ensure a reliable seamless user experience.

· Develop and maintain service catalogue items by collaborating with key stakeholders across the business.

· Support the banks audit requirements around the ServiceNow platform by helping to provide reports and audits as required.

· Support audit requirements and compliance to standards

· Should have knowledge on creating customized Dashboards & Reports

· Automation using ServiceNow (like Major Incident Management, Incident Reduction, Problem Management etc.,) , if any

· Should be able to drive Service Improvement Plan’s in optimizing ServiceNow platform on their own

· Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

2. Experience Requirements

Essential:

· 4 to 6 years previous experience in ServiceNow administration OR Technical work on ServiceNow design and implementation is essential

· 4 to 6 years previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential

· 4 to 6 years previous experience or equivalent qualification in Service Now ITSM & ITOM is essential

· 8 to 10 years overall experience in IT is essential

Desirable

· 3 to 5 years’ experience in orchestration, service mapping is desirable

3. Knowledge Requirements

Essential

· Very good knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management processes

· Very good knowledge of ITSM and ITOM practices is essential

· Detailed knowledge of the ITIL/ITSM Best practices is essential

Desirable

· Good understanding of CSDM is desirable

· Good knowledge of the ISO 20K, 27K, 9K is desirable

· Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable

1. Core Responsibilities

· Review, suggest and implement enhancements/Bug fixes to the ServiceNow platform.

· Work closely with other IT teams to help implement integrations from other platforms(like Monitoring tools: Nagios, Prometheus, Sematext, Dynatrace etc., ) into the ServiceNow ecosystem.

· Attend important business meetings to gather information around projects pertaining to ServiceNow.

· Help to maintain and improve the CMDB by collaborating with key stakeholders to ensure the correct data is being maintained.

· Help to manage the platform to ensure a reliable seamless user experience.

· Develop and maintain service catalogue items by collaborating with key stakeholders across the business.

· Support the banks audit requirements around the ServiceNow platform by helping to provide reports and audits as required.

· Support audit requirements and compliance to standards

· Should have knowledge on creating customized Dashboards & Reports

· Automation using ServiceNow (like Major Incident Management, Incident Reduction, Problem Management etc.,) , if any

· Should be able to drive Service Improvement Plan’s in optimizing ServiceNow platform on their own

· Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

2. Experience Requirements

Essential:

· 4 to 6 years previous experience in ServiceNow administration OR Technical work on ServiceNow design and implementation is essential

· 4 to 6 years previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential

· 4 to 6 years previous experience or equivalent qualification in Service Now ITSM & ITOM is essential

· 8 to 10 years overall experience in IT is essential

Desirable

· 3 to 5 years’ experience in orchestration, service mapping is desirable

3. Knowledge Requirements

Essential

· Very good knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management processes

· Very good knowledge of ITSM and ITOM practices is essential

· Detailed knowledge of the ITIL/ITSM Best practices is essential

Desirable

· Good understanding of CSDM is desirable

· Good knowledge of the ISO 20K, 27K, 9K is desirable

· Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable

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About OSBIndia Private Limited

Founded :

2004

Type :

Services

Size :

1000-5000

Stage :

Profitable

About

OSBIndia Private Limited is an offshore subsidiary of OSB Group, the UK based Challenger Bank. OSBIndia was incorporated in 2004 as a key part of the OSB Group business strategy to provide operational service support. OSBIndia works with the Bank's trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers. OSBIndia also prides itself for offering operational excellence by devising and utilizing process improvements and functional efficiencies.

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