ServiceNow Administrator

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform.

Trusted by 12,000+ brands, including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

About the Role

This is not a conventional “execute-tasks” position — it’s a Founder’s Office role, operating at the intersection of technology, strategy, and execution.

You will work directly with the COO to drive cross-functional, high-impact initiatives that power growth, automation, and operational efficiency across teams. The ideal candidate will be a proactive problem-solver with a strong understanding of software projects, automation, and business processes.

This role offers a front-row seat to how strategic decisions are made and executed in a fast-scaling SaaS environment.

Key Responsibilities

• Collaborate directly with the COO to plan and execute key tech-led and strategic initiatives.
• Manage projects end-to-end — from ideation to delivery, ensuring alignment across teams.
• Work closely with developers, interns, and cross-functional teams to drive progress on automation and AI-based projects.
• Bridge communication between business requirements and technical execution.
• Contribute to process optimization through automation, data tracking, and workflow management.
• Handle hands-on tasks like API testing, Zoho workflow reviews, and performance monitoring.
• Streamline project execution by ensuring clear goals, accountability, and on-time delivery.

Required Skills & Qualifications

• 1–3 years of experience in project management, product operations, or founder’s office roles.
• Strong understanding of software development concepts, APIs, and automation workflows (coding not required, but must be able to “speak developer”).
• Excellent communication, stakeholder management, and analytical skills.
• Proficiency with data analysis, dashboards, or project tracking tools.
• A proactive and structured approach to problem-solving with strong execution ownership.

Good to Have (Optional)

• Exposure to the Zoho ecosystem or SaaS platforms.
• Prior experience in startup or tech-driven business environments.
• Background in engineering, management, or operations.

Key Performance Indicators (KPIs)

Successful delivery of cross-functional projects, timely execution of automation and strategic initiatives, and measurable improvements in process efficiency and operational outcomes.

Growth Path

Opportunity to progress into roles such as Strategy Manager, Program Manager, or Business Operations Lead, working closely with leadership to drive high-impact organizational initiatives.

Why Join Us

At MyOperator, you’ll be part of the team that turns ideas into execution. This role provides direct exposure to leadership decision-making, strategic planning, and real-time business problem-solving. You’ll collaborate across tech, HR, product, and operations teams, gaining hands-on experience in both business and technology.

This position offers mentorship from senior leaders, rapid learning, and the chance to make visible impact in a growing SaaS company.

Who Can Apply

• Graduates from Tech, Management, or Operations backgrounds (B.Tech, BCA, MCA, or MBA preferred).
• Candidates with prior startup, SaaS, or Founder’s Office experience are strongly encouraged to apply.
• Must be based in Noida or open to working full-time from the office.

Key Responsibilities: 

• Minimum of 3 years of experience in Microservices architecture and Java, with a good understanding of design patterns and the Spring Boot framework, with the ability to collaborate effectively with team members and build positive working relationships.
• Design and build and deploy APIs to meet business requirements.
• High level of commitment to business satisfaction and agility.
• Strong work ethic and a passion for the role, with a positive attitude and a willingness to learn.
• Communicate effectively with the tech lead to thoroughly understand the requirements and highlight any blockers immediately.
• Handle programming and software development, including requirement gathering, bug fixing, testing, documenting, and implementation.
• Work in an agile environment to deliver high-quality solutions.
• Understand and implement Security, Logging, Auditing, Policy Management, and Performance Monitoring.
• Familiarity with relational databases (E.g.: Oracle), non-relational databases (E.g.: MongoDB), MSK Kafka, Docker, Kubernetes, and CICD Technologies (Jenkins, GitHub, Maven)

Qualification- Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)

Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)

Marketing Engineer: 

Number of Positions: 01                  

Education Required:  BE Mechanical, MBA Operation

Experience: 5Years & Above             

Salary: negotiate at the time of interview

Notice Period: Immediate joiner can be preferred

Background required for Manufacturing of Head Exchanger, pressure vessel & Heavy fabrication Industries.

 Job Description:

1. Build customer relations

2. Marketing and Business development

3. Negotiate contracts

4. Handling customer audits and visits

5. Submitting and negotiating tenders

6. Strong technical knowledge in the field

7. One point contact with customer

8. Project management - responsible for the project, right from receipt of PO to dispatch

9. Monitoring, coordinating, troubleshooting, giving appropriate solutions or bringing together people to arrive at a solution

Job Role:

• Manage end to end sales funnel right form sourcing to deal closure

• Closely collaborate with marketing team to generate leads

• Work closely with Senior Sales Colleagues to drive closures

• The candidate will be responsible for generating revenue by prospecting new clients

• Use various channels – Cold Calling, Digital Marketing, Automation Tools, Email Marketing Campaigns to generate fresh leads.

• Qualify and develop sales leads by conducting product demonstration at CXO level to

showcase end-to-end product capabilities

• Build ongoing network and relationships by continuously prospecting the right customer.

• Build strong pipeline consistently to ensure sales closures

• Follow best practices and drive process efficiencies / automation & technology innovations

• Gain thorough understanding of the product/platform and continuously learn from new

product updates and pitch them appropriately to the clients

• Work closely with the marketing team to provide market intelligence and plan marketing

campaigns to generate new business. Key Skills required: • Love for research • Love for selling • Passion for technology oriented product

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

Job brief

Individual will work on the MLEG Program facilitating business requirements from sites that plan to engage and move forward with implementation of MLEG IT Tools and processes. Work will also include business value analysis for sites, programs, and IT Tools. Create Investment Proposals for new projects and updated scopes while ensuring the functionalities of the new system/process meet business needs
In partnership with the business and IT leadership, Business Readiness is responsible to apply methodologies and tools to identify and manage the people-side of change (IT systems, process, behaviours) to achieve business result.   
Individual contributor, lead a change team and/or oversee change delivery across a portfolio or business area.  Common activities include (Business Change Implementation Management)
•    Confirmation and alignment of change scope 
•    Stakeholder identification, analysis, and management
•    Change Strategy 
•    Mobilising leaders
•    Communications strategy, planning and execution
•    Training design and delivery
•    Engaging the business on their implementation and adoption requirements
•    Change Planning and monitoring
PHEA(Perform Hydrocarbon and Energy Accounting)
•    Ensure program deliverables & goals align with PHEA's vision 
•    Investment Proposals for new projects/updated scopes
•    Ensure the functionalities of the new system/process meet business needs
•    Monitors program progress such as awareness regarding Issue Resolution and Risk Management
•    Supports execution via program and project reviews

• Looking for techno-functional candidates
• Java/Dot net prior exp
• Solutioning experience mandatory

Job Description

We are looking to hire a dedicated content writer to create content for blogs, articles, product descriptions, social media, and the company website.

Responsibilities:

• Conducting in-depth research on industry-related topics to develop original content.
• Developing content for blogs, articles, product descriptions, social media, and the company website.
• Assisting the marketing team in developing content for advertising campaigns.
• Proofreading content for errors and inconsistencies.
• Editing and polishing existing content to improve readability.
• Conducting keyword research and using SEO best practices to increase traffic to the company website.
• Creating compelling headlines and body copy that will capture the target audience's attention.
• Identifying customers' needs and recommending new content to address gaps in the company's current content

Requirements:

• Bachelor's degree in communications, marketing, English, journalism, or a related field.
• Having proven experience in content writing or copywriting.
• Working knowledge of content management systems.
• Proficient in all Microsoft Office applications.
• A portfolio of published articles.
• Excellent writing and editing skills.
• The ability to work in a fast-paced environment.
• The ability to handle multiple projects concurrently.
• Effective communication skills.

Job Title: Chief Engineer: Deep Learning Compiler Expert

You will collaborate with experts in machine learning, algorithms and software to lead our effort of deploying machine learning models onto Samsung Mobile AI platform.

In this position, you will contribute, develop and enhance our compiler infrastructure for high-performance by using open-source technology like MLIR, LLVM, TVM and IREE.

Necessary Skills / Attributes:

• 6 to 15 years of experience in the field of compiler design and graph mapping.
• 2+ years hands-on experience with MLIR and/or LLVM.
• Experience with multiple toolchains, compilers, and Instruction Set Architectures.
• Strong knowledge of resource management, scheduling, code generation, and compute graph optimization.
• Strong expertise in writing modern standards (C++17 or newer) C++ production quality code along test-driven development principles.
• Comfortable and experienced in software development life cycle - coding, debugging, optimization, testing, and continuous integration.
• Familiarity with parallelization techniques for ML acceleration.
• Experience working on and contributing to an active compiler toolchain codebase, such as LLVM, MLIR, or Glow.
• Experience in deep learning algorithms and techniques, e.g., convolutional neural networks, recurrent networks, etc.
• Experience of developing in a mainstream machine-learning framework, e.g. PyTorch, Tensorflow or Caffe.
• Experience operating in a fast-moving environment where the workloads evolve at a rapid pace.
• Understanding of the interplay of hardware and software architectures on future algorithms, programming models and applications.
• Experience developing innovative architectures to extend the state of the art in DL performance and efficiency.
• Experience with Hardware and Software Co-design.

M.S. or higher degree, in CS/CE/EE or equivalent with industry or open-source experience.

Work Profile:

• Design, implement and test compiler features and capabilities related to infrastructure and compiler passes.
• Ingest CNN graphs in Pytorch/TF/TFLite/ONNX format and map them to hardware implementations, model data-flows, create resource utilization cost-benefit analysis and estimate silicon performance.
• Develop graph compiler optimizations (operator fusion, layout optimization, etc) that are customized to each of the different ML accelerators in the system.
• Integrate open-source and vendor compiler technology into Samsung ML internal compiler infrastructure.
• Collaborate with Samsung ML acceleration platform engineers to guide the direction of inferencing and provide requirements and feature requests for hardware vendors.
• Closely follow industry and academic developments in the ML compiler domain and provide performance guidelines and standard methodologies for other ML engineers.
• Create and optimize compiler backend to leverage the full hardware potential, efficiently optimizing them using novel approaches.
• Evaluate code performance, debug, diagnose and drive resolution of compiler and cross-disciplinary system issues.
• Contribute to the development of machine-learning libraries, intermediate representations, export formats and analysis tools.
• Communicate and collaborate effectively with cross-functional hardware and software engineering teams.
• Champion engineering and operational excellence, establishing metrics and processes for regular assessment and improvement.

Keywords to source candidates

Senior Developer, Deep Learning, Prediction engine, Machine Learning, Compiler