Zoho Developer

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Software Development Engineer II (App)

About the company: 

At WizCommerce, we’re building the AI Operating System for Wholesale Distribution — transforming how manufacturers, wholesalers, and distributors sell, serve, and scale.

With a growing customer base across North America, WizCommerce helps B2B businesses move beyond disconnected systems and manual processes with an integrated, AI-powered platform.

Our platform brings together everything a wholesale business needs to sell smarter and faster. With WizCommerce, businesses can:

• Take orders easily — whether at a trade show, during customer visits, or online.
• Save hours of manual work by letting AI handle repetitive tasks like order entry or creating product content.
• Offer a modern shopping experience through their own branded online store.
• Access real-time insights on what’s selling, which customers to focus on, and where new opportunities lie.

The wholesale industry is at a turning point — outdated systems and offline workflows can no longer keep up. WizCommerce brings the speed, intelligence, and design quality of modern consumer experiences to the B2B world, helping companies operate more efficiently and profitably.

Backed by leading global investors including Peak XV Partners (formerly Sequoia Capital India), Z47 (formerly Matrix Partners), Blume Ventures, and Alpha Wave Global, we’re rapidly scaling and redefining how wholesale and distribution businesses sell and grow.

If you want to be part of a fast-growing team that’s disrupting a $20 trillion global industry, WizCommerce is the place to be.

Read more about us in Economic Times, The Morning Star, YourStory, or on our website!

Founders:

Divyaanshu Makkar (Co-founder, CEO)

Vikas Garg (Co-founder, CCO)

Job Description:

Role & Responsibilities:

• Architect and oversee the development of our mobile application using React Native, ensuring high-quality code, performance, and user experience.
• Collaborate closely with Product Managers, Designers, and other stakeholders to understand requirements and translate them into technical specifications and deliverables.
• Drive the end-to-end software development lifecycle, including planning, estimation, execution, and delivery of mobile app projects.
• Take ownership of technical decisions, code reviews, and ensure best practices are followed in the team.
• Provide technical mentorship to engineers, promoting their professional growth and skill development.
• Stay up-to-date with industry trends, emerging technologies, and best practices in mobile app development to drive continuous improvement and innovation.

Requirements:

• Solid experience in mobile app development using React Native, with a proven track record of successfully delivering high-quality mobile applications.
• 3-4 years of experience with mobile app development with React Native or web development with React
• Strong understanding of software development methodologies, architecture, and design patterns.
• Excellent verbal and written communication skills, with the ability to effectively interact with cross-functional teams and stakeholders.
• Strong problem-solving skills and the ability to make strategic and technical decisions.
• Experience with B2B SaaS products or similar industries is a plus.

Benefits: 

• Opportunity to work in a fast-paced, growing B2B SaaS company.
• Collaborative and innovative work environment.
• Competitive salary and benefits package.
• Growth and professional development opportunities.
• Flexible working hours to accommodate your schedule.

Compensation: Best in the industry

Role location: Bengaluru/Gurugram

Website Link: https://www.wizcommerce.com/

Job Requirements:

• Proven working experience as a business development manager, sales executive or a relevant role

• Proven sales track record

• Experience in customer support is a plus

• Proficiency in MS Office

• Proficiency in English

• Market knowledge

• Communication and negotiation skills

• Ability to build rapport

• Time management and planning skills

• BSc/BA in business administration, sales or relevant field

Job Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Manage complete client and internal operations

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

Role: Project Manager

Experience: 8-10 Years

Location: Mumbai

Company Profile:



Exponentia.ai is an AI tech organization with a presence across India, Singapore, the Middle East, and the UK. We are an innovative and disruptive organization, working on cutting-edge technology to help our clients transform into the enterprises of the future. We provide artificial intelligence-based products/platforms capable of automated cognitive decision-making to improve productivity, quality, and economics of the underlying business processes. Currently, we are rapidly expanding across machine learning, Data Engineering and Analytics functions. Exponentia.ai has developed long-term relationships with world-class clients such as PayPal, PayU, SBI Group, HDFC Life, Kotak Securities, Wockhardt and Adani Group amongst others.

One of the top partners of Data bricks, Azure, Cloudera (leading analytics player) and Qlik (leader in BI technologies), Exponentia.ai has recently been awarded the ‘Innovation Partner Award’ by Qlik and "Excellence in Business Process Automation Award" (IMEA) by Automation Anywhere.

Get to know more about us at http://www.exponentia.ai and https://in.linkedin.com/company/exponentiaai 

Role Overview:

·        Project manager shall be responsible to oversee and take responsibility for the successful delivery of a range of projects in Business Intelligence, Data warehousing, and Analytics/AI-ML.

·        Project manager is expected to manage the project and lead the teams of BI engineers, data engineers, data scientists and application developers.

Job Responsibilities:

·        Efforts estimation, creating a project plan, planning milestones, activities and tracking the progress.

·        Identify risks and issues. Come up with a mitigation plan.

·        Status reporting to both internal and external stakeholders.

·        Communicate with all stakeholders.

·        Manage end-to-end project lifecycle - requirements gathering, design, development, testing and go-live.

·        Manage end-to-end BI or data warehouse projects.

·        Must have experience in running Agile-based project development.

Technical skills

·        Experience in Business Intelligence Data warehousing or Analytics projects.

·        Understand data lake and data warehouse solutions including ETL pipelines.

·        Good to have - Knowledge of Azure blob storage, azure data factory and Synapse analytics.

·        Good to have - Knowledge of Qlik Sense or Power BI

·        Good to have - Certified in PMP/Prince 2 / Agile Project management.

·        Excellent written and verbal communication skills.

 Education:

MBA, B.E. or B. Tech. or MCA degree

1.   In-Depth knowledge and experience with C# .NET Core are must.

2.   Experience in working with API Gateways, REST, SOAP, OAuth, SAML.

3.   Experience inworking with Kafka based environment.

4.   Microservices and Event driven Architecture (with a focus on cloud).

5.   Experience and understanding of OOPS and SOLID design principals.

6.   Well verse with Design Patterns.

7.   Familiarity with Azure and AWS offerings.

8.   Understanding of Relational and NoSQL databases SQL Server, Azure SQL, MongoDB, Elastic.

9.   Familiarity with the .NET framework

10. Familiar with various design and architectural patterns

11. Knowledge of concurrency patterns in C#

12. A willingness to get trained and work on cutting edge technologies like React, Node etc.

13. Understanding fundamental design principles behind a scalable application

14. Implementing automated testing platforms and unit tests

15. Proficient understanding of code versioning tools Git

Familiarity with CICD tools, JIRA, Azure devops etc

• Identifying opportunities for new business development through following up on leads and conducting research on target clients.
• New business generation by meeting potential clients to understand needs and providing relevant solutions.
• Building strong relationships with the existing portfolio of clients.
• Good communication skills.
• Good knowledge of bidding portals (Upwork, Freelance)

• Generating leads By Email – Marketing
• Generating leads for website design and development

Roles & Responsibilities

• You’ll be actively involved with and monitor the development of OS stack and firmware.
• You’ll be architecting and implementing best-in-class ‘real-time’ OS to power mobile phones in the market.
• You’ll be responsible for designing, implementation & maintenance of various embedded components and applications for mobile platforms.
• Communicate often & effectively about the status of new & ongoing development efforts within the company.
• Represent the OS engineering team at high-level meetings.
• Motivate, mentor and lead other team members by rolling up your sleeves and offering technical and project management insights and tips.
• Work closely with the design team to create exciting mobile user experiences as per the modern standard.
• You’ll be continuously keeping an eye on the latest cutting-edge Android technologies and leveraging these in one’s own and the team’s work as necessary.

• Experience in Android and OS firmware-based development for commercial consumer mobile phones.
• Embedded system programming and board bring up.
• System programming & OS internal skills.
• Strong Command over Java, C/C++
• Strong problem-solving skills.
• Strong knowledge of the Android build system.
• Android internal frameworks and device driver development expertise.
• Experience of working with core Android libraries like bionic, stagefright, etc.
• Cares about design & Very strong command of efficient layouts, including optimization for various mobile environments.
• Knowledgeable about caching mechanisms & tools like In-Memory cache.
• Experience of working with version control, bug tracking, continuous integration and other productivity enhancements software like Git, SVN, Bugzilla, Jira, etc.
• Passionate about software development & modern-day Android OS technologies like:
• Latest chipsets, GPUs, etc
• Latest releases from chipset companies like Spreadtrum, Mediatek, Qualcomm
• Android Lollipop
• Phonebloks
• LTE
• The ability to effectively manage technical people (internal & external development resources) and projects.
• Taking responsibility and ownership in the team’s work.
• 1+ years of work experience.

• B.Tech/BS/BE/BS/MS/M.Tech/MS in Electronics or Computer Science from a premier institute in India (IITs, BITS, NITs, etc) or abroad.

As a DB2 Administrator, candidate would involve in L2 activities, troubleshooting database & key responsible for Migration, Upgrading activities including DB2 replication suite and services.

Responsibilities -

·         Product lifecycle Management of DB2 LUW Product including replication suite

·         Perform Health check activities, monitoring, backup, space management, Maintenance i.e. Reorg / Run stat utilities

·         Follow-up CIRATS i.e. Compliance, Issue, Risk and APAR (Authorized Program Analysis Report) Tracking System

·         User management and BAU activities

·         Setup and maintenance of Data replication services

·         Disaster recovery and business continuity planning

·         Backup and recovery methods including point in time recovery

·         DB2 node directory / catalog configuration

·         Database performance tuning and troubleshooting

·         24*7 on call support for DB2 portfolio and applications

·         Provide best in class solutions for all business needs

·         Explore and help organization to implement best technical practises / recommendations to reduce technical debt and cost

·         Managing and maintaining physical databases including database storage management, procedures and tools for access, database security, monitoring and tuning the database

·         Analysing system storage capacity and recommending improvements to ensure efficiency

·         Assisting in the design and implementation of the physical framework of the database

Required Skillset -

• 6+ years of relevant experience in DB2 LUW Administration
• Good experience with
  • Performance tuning and troubleshooting
  • High availability solutions HACMP, TSA, MSCS Cluster
  • Monitoring, backup, recovery, IBM Data Server Manager, TSM , Commvault
  • Data replication, Q-replication & CDC
  • Implementing DB2 key features
  • Desirable experience with Db2 Pure scale
• Experience with tools i.e. ITM, Nagios, Service Now
• Experience with automation and scripting such as CRON, PowerShell, Shell Scripting
• Experience with configuring and usage of Clustering, db2diag and notification logs, snapshot and event monitor
• Experience with use of problem and change management tools

Other desired traits -

• Technical agility
• Good Team player, Self-starter
• Willing to take accountability and drive projects/tasks to completion
• Good written, verbal communication and interpersonal skills
• Ability to relate technical issues to non-technical personnel