
Key Responsibilities:
- Data Collection and Preparation:
- Gathering data from various sources (databases, APIs, files).
- Cleaning and preprocessing data (handling missing values, outliers, inconsistencies).
- Transforming data into a suitable format for analysis.
- Data Analysis:
- Performing exploratory data analysis (EDA) to identify patterns and trends.
- Applying statistical techniques and machine learning algorithms.
- Creating data visualizations (charts, graphs) to communicate findings.
- Model Development and Evaluation:
- Assisting in the development and training of machine learning models.
- Evaluating model performance using appropriate metrics.
- Contributing to model tuning and optimization.

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Role summary :
Account Managers are generally responsible for planning, developing and managing clients' digital strategies to improve their web presence and achieve their digital marketing goals. In addition, they are responsible for building and managing relationships with existing and potential clients. Account managers need to bring new ideas for the brand.
- Proven videography experience with a strong portfolio of high-quality content.
- Proficiency in iPhone videography, including knowledge of iPhone camera features. iPhone 12 or above is preferred.
- Creative mindset with strong storytelling abilities and visual acumen.
- Excellent communication and collaboration skills for effective teamwork.
Account Manager Job Responsibilities:
- Overseeing the client's online presence and identifying areas of improvement.
- Presenting effective social media strategies to clients when needed.
- Creating and maintaining positive, long-term relationships with clients to build trust.
- Writing reports on digital advertising campaign performance on a monthly or weekly basis.
- Acting as a point of contact for clients to address any digital management queries or concerns.
- Creating Weekly/monthly for brand
- Keeping update about latest trends and trying them on brands
- Helping clients to grow their brands.
Skills required for Account manager
- Prior experience working with an Advertising Agency
- Strong planning skills
- Leadership skills
- Excellent knowledge of digital best practices, marketing strategies, and social media management.
- Familiarity with social media and digital platforms, such as Twitter, Facebook, Instagram etc.
- Proficiency in digital marketing tools, such as Buffer, HootSuite, and Google Analytics.
- Good communication and interpersonal skills.
Only Local Candidates
Candidates should be from Edutech Companies/ Fintech Company/ Real Estate
- To understand comprehensive knowledge of products and services offered by the company.
- Setting a sales target and developing a marketing strategy for the same.
- Calling existing and potential customers to update them about the recent launches.
- Updating the database with all the customer’s information.
- Ensuring that customers are satisfied by the services offered to them.
- Using a sales script to handle the customers efficiently.
- Building strong relationships with old, existing and potential customers.
- Taking and processing customers’ orders in a professional manner.
- Creating monthly sales reports and presenting them to the Business development Executive
- Adhering to all the company’s rules and regulations.
We are looking for somebody to take care of our social media handles and run campaigns to generate leads
HyperVerge is a fast-growing AI company started by IITians with presence in Palo Alto, Irving, Bangalore and Ho Chi Minh. Leading Consumer Lenders, Telcos and Financial Services companies use HyperVerge’s Fintech Platform for customer on-boarding, identity verification, fraud check and other services.
This is a chance for you to be working based out of our Client location in Navi Mumbai -- Biggest Indian PSU Bank featured in Fortune Global 500 list
As a Product Support Engineer, you will be responsible to represent HyperVerge and communicate with enterprise customers via telephone, or email for technical/general issues faced by them. To ensure that customer queries are resolved within the SLA and that customers are informed periodically about the status of issues faced by them.
OUTCOMES EXPECTED:
1. Customer Support
- Be the face of HyperVerge for Enterprise Customers on Product/application support. Ensure that their queries are responded to and resolved within the SLA
- Regularly update the customers on queries raised by them with an objective of keeping them informed about the state
2. Issue Management
- Manage the life cycle of the issues reported by Customers through basic diagnosis, documentation of diagnosis and routing of the problem to relevant team
- Act like a representative of the Customer following up with the internal teams to ensure that the issues are resolved within the committed timeline
- Ensure Issue Resolution Dates are within internal SLA. If not, escalate it to the right team member as per internal Escalation Policies
3. Product Understanding:
- Develop an in-depth understanding of HyperVerge's product and technology by troubleshooting, reproducing and determining the root cause for customer reported issues
- Work closely with Product and Engineering teams to find ways to improve the product
- Understand customer challenges and advocate for their needs with cross-functional teams like product management or software engineering
4. Support Process Improvement
- Constantly aim to make the Support Process more efficient by automating regularly performed mundane task
- Work with Product Team for creation and maintenance of the Issues Run Sheet so as to make resolution of future issues more efficient
- Document each and every issue faced by the Customers with the aim of creating a Knowledge Base for future use
- Document troubleshooting and problem resolution steps
Requirements
- Engineering Graduate from CS/IT
- 4 - 7 years of product/application support experience for a SAAS Product
- Excellent written and verbal communication via phone, email and in-person meetings
- Knows programming in at least 1 popular Programming language (Java, JavaScript, Python, etc)
- Experience working in a product-based startup environment will be an added advantage
- Good interpersonal skills
- Willingness to learn new technologies
COMPETENCIES:
1. Clarity and Decision Making
- Has the ability to effectively respond to situations without losing the clarity of long term purpose.
- Has the grasping to understand various boundary conditions in complex situations.
- Uncommonly good at managing difficult situations, escalations, product, people and partnerships related decisions
2. Customer Support
- Capable of taking complete ownership of the issues raised by clients from all channels
- Knowing the products supported in-depth to be able to understand the root cause of issues without involving internal development teams
- Should have basic coding/scripting skills
- Proficiency in common service desk softwares and tools for testing the product
- Ability to work with the clients and internal teams to replicate issues that are reported
3. Customer Delight
- Should take pride in providing high quality service to the client
- Should be assertive of the quality of service being provided to the client as non-negotiable
- Does not cut corners ethically. Earns trust and maintains confidence. Does what is right and not just what is politically expedient.
4. Hard Work and Persistence
- Possesses a strong willingness to work hard and sometimes long hours to get the job done. Demonstrates determination and willingness to go the distance to get something done
5. Flexibility and Adaptability
- Adjusts quickly to changing priorities and conditions.
- Copes effectively with complexity and change.
- Demonstrates ability to learn new things
Required a Female customer care executive for a Software company for explaining Software Products.
Addressing clients uncertainties, grievances, and suggestions on time.
Gathering the data from the clients and sending to the Designing & Development Team
Proven experience as telesales representative or other sales/customer service role
Good knowledge of relevant computer programs and telephone systems
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejectionCool-tempered and able to handle rejection










