Senior Technical Customer Success Manager (CSM)

About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Brand Strategist - Brand Consultancy Team

Experience Level: 3+ Years

Location: Bangalore, Karnataka (On-site)

Job Overview: Are you a creative wordsmith with a passion for crafting engaging, informative, and long-form content? Our website team is seeking a talented Content Writer with 2-3 years of experience to join our dynamic and growing organization. In this role, you will be responsible for producing high-quality articles, blog posts, and web content that captivate our audience, drive organic traffic, and elevate our online presence.

Roles and Responsibilities:

● Define, plan, and execute brand research - primary and secondary.

● Plan & Conduct primary research by way of interviews, site visits, focus groups, etc.

● Plan & Conduct secondary research by way of brand audits and SWOT analyses to assess

strengths, weaknesses, opportunities, and threats.

● Develop brand positioning statements and value propositions that di

erentiate the company

in the marketplace.

● Collaborate with creative teams to develop compelling visual assets, marketing collateral,

and brand campaigns.

● Present brand strategies, recommendations, and campaigns

● Stay updated on industry trends, consumer preferences, and emerging technologies to

recommend innovative brand strategies and tactics.

Qualifications:

● Bachelor’s degree in Marketing, Communications, or a related field.

● Demonstrable experience as a Brand Strategist, Brand Manager, or similar role with a

minimum of 4-5 years in brand development and management.

● Experience in developing and launching successful brand campaigns.

● Strong analytical skills and ability to interpret data, consumer insights, and market research

findings.

● Creative thinker with a strategic mindset and a strong understanding of brand identity and

positioning.

● Excellent communication, presentation, and interpersonal skills, with the ability to influence

and collaborate e

ectively.

● Strong leadership and management skills.

● Ability to prioritise and manage multiple projects and deadlines in a fast-paced environment.

● Proficiency in branding tools and software, as well as Google Workspace and project

management tools.

Objectives of this role:

● Developing and implementing comprehensive brand strategies that align with the company’s

objectives and target audience preferences.

● Conducting branding focused market research and analysis to identify trends, competitive

insights, including conducting primary research to understand consumer behaviours that

inform brand positioning.

● Defining brand elements, including brand architecture, messaging, value proposition,

positioning, tagline, voice, and tone, to ensure consistency across all channels.

● Aiding design & content teams in properly understanding and implementing finalised

strategies

● Collaborating with cross-functional teams, including marketing, PR, and web to integrate

brand strategies into ongoing initiatives.

● Project ownership, coordination, and client management on key accounts.

Requesting you all to please attach your portfolios to the resume while applying, Profiles without portfolios will

not be reviewed.

Company Overview

We are a dynamic startup dedicated to empowering small businesses through innovative technology solutions. Our mission is to level the playing field for small businesses by providing them with powerful tools to compete effectively in the digital marketplace. Join us as we revolutionize the way small businesses operate online, bringing innovation and growth to local communities.

Job Description

We are seeking a skilled and experienced Data Engineer to join our team. In this role, you will develop systems on cloud platforms capable of processing millions of interactions daily, leveraging the latest cloud computing and machine learning technologies while creating custom in-house data solutions. The ideal candidate should have hands-on experience with SQL, PL/SQL, and any standard ETL tools. You must be able to thrive in a fast-paced environment and possess a strong passion for coding and problem-solving.

Required Skills and Experience

• Minimum 5 years of experience in software development.
• 3+ years of experience in data management and SQL expertise – PL/SQL, Teradata, and Snowflake experience strongly preferred.
• Expertise in big data technologies such as Hadoop, HiveQL, and Spark (Scala/Python).
• Expertise in cloud technologies – AWS (S3, Glue, Terraform, Lambda, Aurora, Redshift, EMR).
• Experience with queuing systems (e.g., SQS, Kafka) and caching systems (e.g., Ehcache, Memcached).
• Experience with container management tools (e.g., Docker Swarm, Kubernetes).
• Familiarity with data stores, including at least one of the following: Postgres, MongoDB, Cassandra, or Redis.
• Ability to create advanced visualizations and dashboards to communicate complex findings (e.g., Looker Studio, Power BI, Tableau).
• Strong skills in manipulating and transforming complex datasets for in-depth analysis.
• Technical proficiency in writing code in Python and advanced SQL queries.
• Knowledge of AI/ML infrastructure, best practices, and tools is a plus.
• Experience in analyzing and resolving code issues.
• Hands-on experience with software architecture concepts such as Separation of Concerns (SoC) and micro frontends with theme packages.
• Proficiency with the Git version control system.
• Experience with Agile development methodologies.
• Strong problem-solving skills and the ability to learn quickly.
• Exposure to Docker and Kubernetes.
• Familiarity with AWS or other cloud platforms.

Responsibilities

• Develop and maintain our inhouse search and reporting platform
• Create data solutions to complement core products to improve performance and data quality
• Collaborate with the development team to design, develop, and maintain our suite of products.
• Write clean, efficient, and maintainable code, adhering to coding standards and best practices.
• Participate in code reviews and testing to ensure high-quality code.
• Troubleshoot and debug application issues as needed.
• Stay up-to-date with emerging trends and technologies in the development community.

How to apply?

• If you are passionate about designing user-centric products and want to be part of a forward-thinking company, we would love to hear from you. Please send your resume, a brief cover letter outlining your experience and your current CTC (Cost to Company) as a part of the application.

Join us in shaping the future of e-commerce!

Dear Candidate,

We have an urgent requirement for International Sales Account Manager -Whole sale SMS Business/Services at Gurgaon Location.

Designation: International Sales Account Manager

Location: Gurgaon

Key Skills: A2P Messaging / WhatsApp / RCS

Experience: 2-4 yrs 

Job Summary:

We are seeking a dynamic, results-oriented International Sales Manager to lead the sales efforts

for our SMS wholesale business in the global telecom market. This role requires a strong

understanding of the SMS wholesale industry, exceptional relationship-building skills, and the ability to drive revenue growth through strategic partnerships with international carriers,

aggregators, and businesses.

As the International Sales Manager for SMS Wholesale, you will be responsible for managing

existing accounts, acquiring new clients, and expanding market presence while ensuring the

highest levels of customer satisfaction and profitability.

Job Description:

Sales Strategy & Growth:

• Develop and implement a comprehensive sales strategy for SMS wholesale services in

international markets.

• Identify new business opportunities and drive revenue growth through strategic

partnerships, including international carriers, MVNOs, aggregators, and enterprise

clients.

• Establish and maintain long-term relationships with key stakeholders in the telecom

industry, including network operators and key decision-makers.

• Manage the end-to-end sales process, from prospecting to contract negotiation and

closure.

Client Management & Relationship Building:

• Act as the primary point of contact for international clients and partners, ensuring

effective communication and satisfaction.

• Monitor client usage, manage expectations, and optimize the customer experience to

maintain long-term business relationships.

• Conduct regular business reviews with key accounts to identify opportunities for

upselling and cross-selling SMS-related services.

Market Analysis & Reporting:

• Analyze market trends, competitor offerings, and customer needs to identify new

opportunities and adjust sales strategies accordingly.

• Provide regular reports to senior management on sales performance, pipeline status,

market trends, and key account developments.

• Monitor industry developments related to SMS, messaging technologies (A2P, P2P,

RCS, etc.), and regulatory changes impacting the wholesale SMS business.

Pricing & Contract Negotiations:

• Develop competitive pricing models for SMS services tailored to specific regions, market

demands, and customer requirements.

• Lead contract negotiations with international clients, ensuring that all terms align with

company policies and business objectives.

Collaboration:

• Work closely with the technical, operations, and customer service teams to ensure

smooth delivery of SMS services to clients.

• Collaborate with marketing teams to create promotional materials and campaigns that

enhance customer acquisition and retention.

• Participate in industry conferences, trade shows, and forums to expand the company's

network and represent the company in international markets.

Experience

Minimum of 1+ years of experience in telecom sales, with a strong focus on wholesale

SMS, A2P messaging, or related messaging services.

• Proven track record of achieving sales targets and managing key accounts in the telecom

or wholesale messaging sector.

• Experience in international sales, with a good understanding of regional telecom markets,

regulations, and competitive landscapes.

Knowledge of SMS gateways, routing technologies, and messaging platforms (e.g., SMPP, HTTP, etc.).

Key Qualifications:

Education: Bachelor’s degree in Business, Telecommunications, or a related field.

A master’s degree or relevant industry certifications is a plus.

Experience: 2 - 5 years in sales role Industry: Telecom

Employment Type: Full Time, Permanent

Key Skills

Strong negotiation and closing skills with the ability to build and nurture long-term business relationships.

• Excellent communication, presentation, and interpersonal skills.

• Ability to analyze market data, identify trends, and adapt sales strategies to meet client needs.

• Familiarity with pricing models and contract negotiations for international telecom services.

• Self-motivated with a results-driven approach to sales.

• Flexibility for travel

Best Regards,

Minakshi Soni

Executive - Talent Acquisition (L2)

Worldwide Locations: USA | HK | IN 

About the company

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

About the role

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

Location

Noida, India

Roles and responsibilities

1. Keep abreast with Extramarks latest offerings and best practices
2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
3. Maintain and strengthen relationship with existing customers
4. Collaborate with the support team (technical and academic) to address customer queries
5. Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
6. Prompting clients to upgrade their existing packages and to purchase additional offerings.
7. Harnessing relationships to generate leads from referrals to maximize our profits.
8. Ensuring a good renewal rate of the subscribed packages
9. Retain customers who raised an issue for refund/cancellation

Selection process

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

Expectation

• B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
• Excellent interpersonal and communication skills

Job description

The ideal candidate must be willing to engage in all stages of the sales cycle. They should be confident with building new client relationships. They should have evidence of strong skills and possess good communication skills.

Responsibilities

• Build relationships with prospective clients; cold calling, emailing, follow-up and resolve any concerns/problems.
• Prepare and present proposals to qualifying companies on import/export opportunities.
• Understanding the market and its needs, product selection, sending prices, taking new orders, and sending samples, catalogues etc.
• Utilize effective communication and interpersonal skills to address any issues/problems or concerns.
• Keep abreast of opportunities in various countries through ongoing communication with contacts.
• Provide reqular feedback to the management on existing/ new opportunities and implement discussed action plans to capitalise on the opportunities.

Requirements

• Masters of Business Administration degree.
• Well versed in English
• Strong communication and presentation skills

• Strong analytical skills Ability to turn business requirements into technical concepts and code.
• Minimum 6 years experience in ABAP (at least 3 projects with minimum 1 project as the sole lead developer)
• Minimum 6 to 9 years of experience in software development
• Should have strong ABAP knowledge with additional expertise on Interface, enhancement, OOPS, SAP Netweaver Gateway
• Minimum 3 years of experience in OOABAP is a must.
• Functional knowledge in SAP PM, SAP PLM, SAP MM, and SAP ISU will be a plus
• Excellent problem solving and communication skills
• Experience with SAP Mobile Platform is a plus.
  

Your Impact:

• Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards
• Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design
• Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements
• Guides the performance tuning and scalability of the ecommerce solution
• Diagnose and solve technical problems during implementation and support phases

Your Skills & Experience:

• 4-8 Years with 2+ years of implementing commerce application with SFCC in last 3 years
• Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality
• Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications
• Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps
• Collaborate with architect to define implementation processes and quality gates and standards
• Identifies risks and issues, and help monitor them
• Guides the development of reference and resource materials for SFCC
• Mentors SFCC developers in improving their platform knowledge and development skills
• Communicate technical design to the SFCC developers and help/guide them in the implementation
• Participates in Agile sprints and helps developers understand the strengths and limitations of SFCC

Set Yourself Apart With:

• SFCC B2C Developer certification
• Knowledge on Agile methodology and desired tools like Jira, confluence etc.
• Scripting/development experience with Node.js, Mocha/Chai
• Experience working in any Salesforce cloud environment like SFMC, SFSC etc.
• Excellent written, verbal communication and articulation skills & Good team player
• Self-starter and self-learner with keen interest to grow
• Process orientation and the ability to define and setup processes
• Ability to provide necessary coaching to bring team members up to speed on the technology
• Ability to prioritize and manage multiple tasks
• Excellent and innovative approach to problem solving and finding solutions
• Flexible and proactive/self-motivated working style with excellent personal ownership of problem resolution

Benefits of Working Here:

• Gender Neutral Policy
• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well being