JustAnswer

About the Role

As a Senior Analyst at JustAnswer, you will be a Subject Matter Expert (SME) on Chatbot Strategy, driving long-term growth and incorporating the newest technologies like LLM.

In this role, you will deliver tangible business impact by providing high-quality insights and recommendations, combining strategic thinking and problem-solving with detailed analysis.

This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams, uncover valuable business insights, devise optimization strategies, and validate them through experiments.

What You’ll Do

• Collaborate with Product and Analytics leadership to conceive and structure analysis, delivering highly actionable insights from “deep dives” into specific business areas.
• Analyze large volumes of internal & external data to identify growth and optimization opportunities.
• Package and communicate findings and recommendations to a broad audience, including senior leadership.
• Perform both Descriptive & Prescriptive Analytics, including experimentations (A/B, MAB), and build reporting to track trends.
• Perform advanced modeling (NLP, Text Mining) – preferable.
• Implement and track business metrics to help drive the business.
• Contribute to growth strategy from a marketing and operations perspective.
• Operate independently as a lead analyst to understand the JA audience and guide strategic decisions & executions.

What We’re Looking For

• 5+ years of experience in e-commerce/customer experience products.
• Proficiency in analysis and business modeling using Excel.
• Experience with Google Analytics, BigQuery, Google Ads, PowerBI, and Python / R is a plus.
• Strong SQL skills with the ability to write complex queries.
• Expertise in Descriptive and Inferential Statistical Analysis.
• Strong experience in setting up and analyzing A/B Testing or Hypothesis Testing.
• Ability to translate analytical results into actionable business recommendations.
• Excellent written and verbal communication skills; ability to communicate with all levels of management.
• Advanced English proficiency.
• App-related experience – preferable.

About Us

We are a San Francisco-based company founded in 2003 with a simple mission: we help people. We have democratized professional services by connecting customers with verified Experts who provide reliable answers anytime, on any budget.

• 12,000+ Experts across various domains (doctors, lawyers, tech support, mechanics, vets, home repair, and more).
• 10 million customers in 196 countries.
• 16 million+ questions answered in 20 years.
• Investors include Charles Schwab, Crosslink Capital, and Glynn Capital Management.

Why Join the Team

• 1,000+ employees and growing rapidly.
• Hiring criteria: Smart. Fun. Get things done.
• Profitable and fast-growing company.
• We love what we do and celebrate success together.

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time.

Our values (“The JA Way”):

• Data Driven: Data decides, not egos.
• Courageous: We take risks and challenge the status quo.
• Innovative: Constantly learning, creating, and adapting.
• Lean: Customer-focused, using lean testing to learn and improve.
• Humble: Past success is not a guarantee of future success.

Work Environment

• Remote-first/hybrid model in most locations.
• Optional in-person meetings for collaboration and social events.
• Employee well-being is a top priority.
• Where legally permissible, employees must be fully vaccinated against Covid-19 to attend in-person events.

Our Commitment to Diversity

We embrace workplace diversity, believing it drives richer insights, fuels innovation, and creates better outcomes.

We are committed to attracting and developing an inclusive workforce. Individuals seeking opportunities are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable laws.

About the Role

As an Analyst at JustAnswer, you will be a Subject Matter Expert (SME) on Chatbot Strategy, driving long-term growth and incorporating the newest technologies like LLM.

In this role, you will deliver tangible business impact by providing high-quality insights and recommendations, combining strategic thinking and problem-solving with detailed analysis.

This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams, uncover valuable business insights, devise optimization strategies, and validate them through experiments.

What You’ll Do

• Collaborate with Product and Analytics leadership to conceive and structure analysis, delivering highly actionable insights from “deep dives” into specific business areas.
• Analyze large volumes of internal & external data to identify growth and optimization opportunities.
• Package and communicate findings and recommendations to a broad audience, including senior leadership.
• Perform both Descriptive & Prescriptive Analytics, including experimentations (A/B, MAB), and build reporting to track trends.
• Perform advanced modeling (NLP, Text Mining) – preferable.
• Implement and track business metrics to help drive the business.
• Contribute to growth strategy from a marketing and operations perspective.
• Operate independently as a lead analyst to understand the JA audience and guide strategic decisions & executions.

What We’re Looking For

• 5+ years of experience in e-commerce/customer experience products.
• Proficiency in analysis and business modeling using Excel.
• Experience with Google Analytics, BigQuery, Google Ads, PowerBI, and Python / R is a plus.
• Strong SQL skills with the ability to write complex queries.
• Expertise in Descriptive and Inferential Statistical Analysis.
• Strong experience in setting up and analyzing A/B Testing or Hypothesis Testing.
• Ability to translate analytical results into actionable business recommendations.
• Excellent written and verbal communication skills; ability to communicate with all levels of management.
• Advanced English proficiency.
• App-related experience – preferable.

About Us

We are a San Francisco-based company founded in 2003 with a simple mission: we help people. We have democratized professional services by connecting customers with verified Experts who provide reliable answers anytime, on any budget.

• 12,000+ Experts across various domains (doctors, lawyers, tech support, mechanics, vets, home repair, and more).
• 10 million customers in 196 countries.
• 16 million+ questions answered in 20 years.
• Investors include Charles Schwab, Crosslink Capital, and Glynn Capital Management.

Why Join the Team

• 1,000+ employees and growing rapidly.
• Hiring criteria: Smart. Fun. Get things done.
• Profitable and fast-growing company.
• We love what we do and celebrate success together.

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time.

Our values (“The JA Way”):

• Data Driven: Data decides, not egos.
• Courageous: We take risks and challenge the status quo.
• Innovative: Constantly learning, creating, and adapting.
• Lean: Customer-focused, using lean testing to learn and improve.
• Humble: Past success is not a guarantee of future success.

Work Environment

• Remote-first/hybrid model in most locations.
• Optional in-person meetings for collaboration and social events.
• Employee well-being is a top priority.
• Where legally permissible, employees must be fully vaccinated against Covid-19 to attend in-person events.

Our Commitment to Diversity

We embrace workplace diversity, believing it drives richer insights, fuels innovation, and creates better outcomes.

We are committed to attracting and developing an inclusive workforce. Individuals seeking opportunities are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable laws.